Name: TOLIP Resort El Galala Majestic
Address: El Galala Resort, Zafarana Road, Ataqah, 00000, EG

10/10

Exceptional

19 May 2025

Mervat

Very nice hotel and the staff very nice smile and treat us very well

Leisure Family

6/10

Pleasant

18 May 2025

Mahmoud

Great location and wonderful view only

The hotel has a magnificent location on the best beach on Sokhna coast, the hotel design and landscape are also very good, however it has some major problems on the hygiene factors and the overall cleanness. The furniture and the bed mattresses are not up to the hotel grade and rates. I‘ve been offered an upgrade to a suite with the best view on the mountain, pool and the sea which was so generous of them however the interior fit out was so poor due to lack of maintenance, the sanitary and toilets have so many broken parts. The beach and pools close at 6:45 pm while the sunset is @ 8 pm for no reasonable reasons. Breakfast is ok while the dinner was very poor with no varieties, the stuff was friendly and very helpful.
Overall I enjoyed the stay because of the wonderful view, téléphérique and the surroundings but I won’t definitely go again.

Partner

10/10

Exceptional

06 Apr 2025

Mostafa

Its very good and safe

Leisure Family_with_children

2/10

Poor

29 Sep 2023

Reem

Worst experience for a family weekend

The hotel is over crowded , no regular cleaning, slow hardly exist food refill, rude staff not helpful at all !

Friends_and_family Family

8/10

Excellent

14 Sep 2023

Nataly

Great place for families

Leisure Family

4/10

Poor

11 Jul 2023

Firas

Rooms are smelly … staff was rude and unhelpful … receptionists know nothing … food is terrible and unorganised
Pool is and beach areas are good and the kids show is nice but overall it was horrible experience and will never go there again

Leisure Family

10/10

Exceptional

25 Jun 2023

adel

Wonderful

8/10

Excellent

27 Dec 2022

Medhat

The sea view suite was fabulous. The food was, however, average at best. The beach area was so small and has hardly any sandy area. Also there construction at the beach front which was annoying.

Leisure

10/10

Exceptional

16 Nov 2022

GAMALELDIN

Magnificent view one of the best I have experienced in my life with the glorious mountains in the back and the beach in the front. Excellent service. Food was amazing. Very strongly recommend this facility.

Leisure Family

10/10

Exceptional

02 Oct 2022

Manal

Amazing,
It was more than we expected, the rooms are big and clean, the staff are very nice and helpful.
Everything was great we recommend this hotel, definitely will come back again.

Leisure Family

4/10

Poor

28 Jul 2022

Joseph

Staff is amazing and friendly. The property needs serious pest control, once we checked in we found the Apparment full up with mosquitos.

If the beach is a major reason for you to be there, do not consider this hotel. It is not usable due to rocks.

Food is average.

Swimming pool was great and clean.

Leisure Family

4/10

Poor

03 Jul 2022

eyad

The management is classical style with slow process. Also, it should be no hidden price and no discrimination for citizens. Also, It should be two prices appear on website for citizens and non citizens which is the first time happened in my life. I paid more extra charge when I arrived and must know that earlier.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2021

Eman

Good

Leisure Family

4/10

Poor

20 Aug 2021

Mohamed El

My stay was so unpleasant at a totally new level of Unpleasant. Starting from the security guy at the gate who wanted full charge of car parking of the entire stay in advance by counting the number of nights on his fingers. Then the check in process that was almost in slow motion all in all 2 hours although I made sure to arrive half an hour after the check in time. Then came the avalanche of lies of all sizes. They gave me 2 pool view rooms instead of Seaview as per my reservation on the account that I reserved standard rooms and all standard rooms are side Seaview! Then we had to walk through the drill that I have to pay extra to upgrade my reservation to a Seaview, which I had to accept to salvage the holiday for my wife and daughter. Then came the cherry on top the moment I went to check the Seaview.... I found a huge yellow bulldozer on the beach next to the sunbeds!!! Their excuse is
When I tried to walk on the

10/10

Exceptional

10 Jul 2021

Verified traveler

very clean , super friendly guys , family friendly hotel , Night shows are awesome also for kids. amazing view to the see and the pool and to El Galala mountain, Loved it

Leisure Family

8/10

Excellent

30 May 2021

Verified traveler

I like room! I didn't like the beach was rocky

Leisure Family

8/10

Excellent

24 May 2021

Verified traveler

Very promising hotel

Leisure Family

4/10

Poor

17 May 2021

Verified traveler

prosperity is good but needs time to be ok

Leisure Family

10/10

Exceptional

13 May 2021

Verified traveler

The staff always go the extra mile to make sure that you are satisfied.

Leisure Family_with_children

10/10

Exceptional

07 Apr 2021

Verified traveler

Big heated swimming pool .
Allowed my wife to get in pool with her full hijaby swimming suit

Leisure Family_with_children

8/10

Excellent

03 Apr 2021

Verified traveler

Nice hotel

Leisure Friends

6/10

Pleasant

15 Feb 2021

Verified traveler

The staff were very friendly.
The room was clean but it was missing couple amenities

Leisure Partner

10/10

Exceptional

23 Dec 2020

Nivine

I will write my own experience and vision here knowing that people are different in taste and priorities!
But, If you are looking for a majestic recently built hotel, on a virgin land surrounded with glorious mountains, crowned with nice food, and very friendly staff this is your place!
Water park, mall and shops will open soon!

Leisure

10/10

Exceptional

21 Oct 2020

Mohamed

I liked the room, the food was really good, everything is clean and I had access to gym and the beach all the day

10/10

Exceptional

21 Oct 2020

Mohamed

I liked the room, the food was really good, everything is clean and I had access to gym and the beach all the day

Business_and_leisure Self

6/10

Pleasant

26 Sep 2020

Verified traveler

الشاطىء سيء جدا

الشاطىء سيء جدا لم يجهز تماما يوجد صخور وأحجار كبيرة يستحيل نزول البحر..
تعبنا كتير للوصول إلي الفندق لا يوجد أى لافتات تدل على الموقع
ولا يوجد حتى على ال Gps

Friends_and_family Family

4/10

Poor

25 Sep 2020

Verified traveler

The sea is really bad and danger not for swimming
The WiFi very poor
The Alarm working 2 nights at 4 AM i do not know why

Family_with_children

10/10

Exceptional

22 Sep 2020

Abdalla

I recommend it

Rooms are v beautiful, the whole premises look to be new and neat. Everything was at a v high standard. I recommend it.

Friends_and_family Family

10/10

Exceptional

12 Sep 2020

Hossam

Just exceptional !!

Friends_and_family Family

10/10

Exceptional

11 Sep 2020

Hossam

Amazing

Just exceptional hotel ❤️

Friends_and_family Family

6/10

Pleasant

06 Sep 2020

Rania

Not bad

Everything was little bit good

Breakfast and pool were good

There are a lot of flies everywhere

Dinner was bad, neither taste nor varieties

No drinks at dinner time just water

And the sea was so bad, and there were a lot of rocks in it

Partner

4/10

Poor

02 Sep 2020

Verified traveler

This is a place that is owned completely by the government of Egypt and is being run, one way or another, by the Egyptian Army even though they keep on denying this fact. Once you reach the gate, you will be immediately faced with military style management and treatment. The check in process was a nightmare and lasted 150 minutes! (yes 2 hours and half to check in)
1. they force you to prepay the parking or you will not be allowed in with your car.
2. they attempted to bill me again for the entire prepaid stay.
3. they give you the cheaper rooms to upgrade favored guests or those with contacts. I booked a sea view room, got a garden / water tank view, complained to front desk no response, complained to expedia which threatened sending me to some other hotel ->solved
4. staff especially Mr. Ishac at the reception is extremely rude, disrespectful and probably has no hotel experience.
5. the food is not 5 star hotel quality food but rather hostel / officers club quality.
6. they make you sign a sheet of paper that they are not responsible for your stuff if lost or stolen.
7. house keeping is very poor, don't respond timely, and mediocre at best.
8. they lie about covid precautions, they don't keep rooms empty for 48 hours between occupants,

10/10

Exceptional

28 Aug 2020

Mohamed

mazin trip

It was amazing trip, everything was great

Partner

8/10

Excellent

27 Aug 2020

Sherif

الغرف ممتازة ولكن الشاطئ سئ ....المطعم متنوع ولكن يعيبه البطء الشديد في إعادة ملء الطعام مع عدم وجود إجراءات احترازية تخص الكورونا

Leisure Family_with_children

10/10

Exceptional

22 Aug 2020

Mahmoud

فندق رائع كل شي جميل غرف مريحه فندق فخم ونضيف اكل ممتاز
الشاطئ سئ جدا جدا يحتاج اهتمام

Friends_and_family Family

8/10

Excellent

21 Aug 2020

ahmed

Good hotel
enjoy

Friends_and_family Family

10/10

Exceptional

18 Jul 2020

Akram

Excellent hotel rooms service and location Very good food and beverage spa and atmosphere

Leisure Family

8/10

Excellent

19 Jun 2020

Mohamed

Good hotel

Everything is great, clean, luxurious hotel, food good not the best, the best, only thing that needs more attention is the stuff they are very polite but needs more training on hospitality services. Beach was perfectly located, swimming pools were clean and fine as well

Friends_and_family Family

6/10

Pleasant

06 Jun 2020

Abdulrahman

Poor service but great hotel

The hotel is great, what it lacks is that the employees are only at the level of its luxury, I booked without a fee to park the car but they forced me to pay fees, and despite the proximity of its location, I arrived after hardship because it was not updated on Google Map, I informed the guest relations responsible for fees The parking and the difficulty of arriving at the hotel for those who do not know it, promised me to solve the issue of the fees and promised me to compensate me for the hardship incurred to reach, even a slice of fruit did not reach me.
Housekeeping service needs to be reviewed. Despite the sign of not disturbing, but it seems that it does not mean anything, he broke into the room three times to wake me up every time. Honestly, the hotel has a privileged location and is equipped at the highest level. All it lacks is training and improving the performance of workers. Exceptions may be only two people at the reception. Concierge service. The restaurant manager treated me as a student.

Self

6/10

Pleasant

02 Jun 2020

Verified traveler

Hotel not complying with COVID-19 measures

The hotel was not following recommended COVID-19 measures. Staff were wearing masks but not gloves (even though notices around the hotel stated that all staff would be wearing gloves) and catering staff were not wearing masks until customers arrived at the restaurant (we could see them setting up from our room and they were not wearing masks or social distancing). There were also no measures in place to ensure hotel guests were maintaining distance during the meal service (very over-crowded and some guests serving themselves at the buffet, even though they were not supposed to).

Also, our room was not very well-cleaned when we arrived (carpet had not been vacuumed and clearly the bathroom was not cleaned properly). I complained to the service desk but nothing was done to fix it.

Partner

8/10

Excellent

29 May 2020

Verified traveler

The overall experience is good and we enjoyed our stay.
The food quality is fair and there was no variety of food. However, the restaurant staff were doing all their best to make you satisfied.

Leisure Family_with_children

10/10

Exceptional

28 May 2020

mohamed nour

Perfect trip

Positive- All the hotel is perfect . Rooms , Services, pool, i would like to thank somaya from CS, also A kresbo and shrouk from animation team they do the best, and mina from main restaurant

negative- the prices for water bottles and pepsi cola or any charge issu outside the half board formula it's very expressive for example the i buy 2 guava juice and 1 pipsi i pay 185 L.E
I hope to recheck the prices .

I would like all hotel stuff because really they do there best to make happiness for us and all guest

Friends_and_family Family

2/10

Poor

05 Jun 2021

Verified traveler

Une mauvaise expérience

Dès le check in on a commencé à avoir des soucis. (2 heures pour avoir une chambre) La chambre ne correspondait pas à notre réservation. La nourriture nest pas du tout bonne mais en plus chère. Il n y a pas d’alcool à cet hôtel (ce n’était pas mentionné nulle part). La grosse déception c’est la plage : il s’agit de sable pour les travaux qui est mis sur des galets sur une minuscule zone. Les gens étaient entassés (malgré une 3eme vague du Covid ) à la piscine je n’osais même pas mettre un pied tellement c’était plein à craquer.
Cet hôtel ne mérite pas un 5* et ne correspond pas aux normes internationales surtout pour des touristes. Le parking est payant. Le kids area est payant également.

Friends_and_family Family