Name: Sheraton Chengdu Lido
Address: 15 Section 1, Renmin Road Central, Chengdu, 610015, CN

10/10

Exceptional

01 Jul 2026

Qichen

Awesome

Self

10/10

Exceptional

01 Jul 2026

Qichen

Very good about everything!

Self

8/10

Excellent

13 Nov 2025

Maximiliano

The manager was very rude when we asked for a bigger room since we paid for a room for 3 people and ours had 2 individual beds and no space for an extra bed. In all of the hotels we stayed in China, we had space for an extra bed and bigger beds because we paid also for 3 people.

10/10

Exceptional

27 Oct 2025

Edmund

So far it’s OK

Business

8/10

Excellent

11 Oct 2025

Norma

Staff were friendly

Leisure Family

10/10

Exceptional

02 Oct 2025

Cheng-Pei

Good value

Leisure

10/10

Exceptional

20 Sep 2025

Cheng-Pei

Very good value

Leisure Self

6/10

Pleasant

08 Jul 2025

PECK HOON

I ask for non-smoking room but the room still got smoke smell. A bit disappointed for such hotel standard.

Leisure

8/10

Excellent

04 Jun 2025

Nog Qin Noreen

Service is great. Location is quite good, right next to metro station. Rooms have been renovated and interior is quite modern. Restaurant and swimming pools need some refurbishment.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Shelby

Also easy to subway

Leisure Self

10/10

Exceptional

21 Jan 2025

Xin

A great place to stay while visiting Chengdu

Leisure

8/10

Excellent

28 Jun 2024

Greg

convenient hotel in Chengdu. Comfortable. Nice staff.

Business

10/10

Exceptional

01 Jun 2024

Leslie L.

We'll be back!

We loved the property.

8/10

Excellent

13 May 2024

xiangan

A little bit disappointed with the breakfast taste

Business

8/10

Excellent

31 Mar 2024

Dan

city center

10/10

Exceptional

28 Nov 2023

Genghua

enjoy it

10/10

Exceptional

26 Oct 2023

Ugo Antonio Modestini

The staff and service was great. Pity they're doing the hall again and the main entrance is blocked

Business_and_leisure Self

10/10

Exceptional

23 Oct 2023

Sijia

Good location and great free breakfast buffet!

Family

8/10

Excellent

27 Jul 2023

On-Lai

Conveniently located near to Metro Line 1, Luomashi station

6/10

Pleasant

14 May 2023

David

This Sheraton is in urgent need of an update - not what you’d expect from a hotel associated with this name. Friendly enough staff and perhaps for the price it’s what could be expected.

4/10

Poor

18 Jan 2022

Allen

Hotel by construction site

The hotel is very clean, but the bed, desk, and chair are uncomfortable, and the windows are very small in some rooms. The main problem is the location -- as of January 2022, the area all around it is under construction, and there are no restaurants, bars, cafés, or shops nearby. The closest convenience store is a long walk away. The staff was great, though, and very kindly moved me to a room with larger windows and found me a more comfortable desk chair.

Self

8/10

Excellent

28 Dec 2021

JAMES WESTMORELAND

great location, great breakfast, wish AC in room was an option

Leisure Partner

8/10

Excellent

27 Dec 2021

Verified traveler

Christmas trip

Great service, nice location. Furniture is on the older side, but comfortable and clean. Christmas buffet was excellent and breakfast versatile.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2020

Yau Hung

Good !!

Self

10/10

Exceptional

05 Jul 2020

Brian

great stay

We stayed for five days as part of a holiday vacation. Service was excellent: hotel manager Sarah took good care of us while personally checking in several times about our stay. Employees Davis and Damon also helped to set up excursions and gave advice on best places to visit.

Food was also very good- a combination of Chinese and Western without being too spicy.

Our only complaint was that the pool area was a little worn and the water was a bit too cold for our liking.

Friends_and_family Family

8/10

Excellent

29 Sep 2019

Verified traveler

Service slow in restaurant. Good location. Long way from airports

Business

10/10

Exceptional

19 Sep 2019

Verified traveler

Very few staff could speak English

Leisure Self

4/10

Poor

01 Jul 2019

Roberto Jr.

Unfortunate experience at Sheraton Chengdu

Very poor internet connection
Majority of staff do not know basic english
Bed bugs in the room

8/10

Excellent

13 Jan 2019

Matthew

Good service

Good service and clean hotel

8/10

Excellent

28 Nov 2018

Verified traveler

Good location. Friendly front desk.

Partner

8/10

Excellent

07 Sep 2018

Shashi

It is very strange to me that two rooms were booked with King bed, but while checking in only one was available. I was told to have one room with separate beds which I denied. Then our one room was upgraded to sweet room with a commitment to have same charges but at the time of check out one room was charged higher. We were in hurry as we had to catch flight but now we checked at INDIA & found one room was charged higher then the booking rate. Please reimburse the excess amount charged to us. The sweet room air-conditioner was not at all working despite checked by engineer at midnight. 2nd day I forced to change the room & luckily I got normal room with king Bed.

Request to reimburse our excess amount charged.

Two Rooms were booked in the name of Shashi Sharma & Rakesh Ghansiyal, Check in : 30th august 2018, Check out 2nd September 2018

10/10

Exceptional

12 Aug 2018

Hei Tung

good for business trip

Breakfast was good, bed was comfy, staff are helpful, (tho other customers are pretty rude), decent gym and pool with sauna and steam room, close to metro station (just 1 block away).

8/10

Excellent

04 Jul 2018

Verified traveler

Still value for money

I was an excellent hotel and is a little old fashioned now. Breakfast was reasonably good and the room was well maintained with a good shower and clean towels. I told the conciarge the hotel should have dealt with the mildew.

8/10

Excellent

16 Apr 2018

Elizabeth

Comfort in Central Chengdu

Very good location, comfortable walking, world-class shopping and close to the metro. Hotel itself is quiet not much space to lounge on ground floor. Fitness Center is more than adequate. It is well-worth paying extra for the breakfast which is sumptuous with many healthy choices.

4/10

Poor

06 Apr 2018

Verified traveler

Low price to value ratio 性價比低！

The hotel is very old and located in the middle of no where. (although it is in city center, there is nothing interesting around the hotel.) It is under renovation with loud noise. I am assigned a room on low floor. Ear plugs are provided in the room because of noise from the bar. I ask for a change of room, then it is only possible with a surcharge. Pictures seen while booking do not quite reflect the true condition of the rooms.

Family

6/10

Pleasant

30 Mar 2018

Stacy

Ok Hotel, but would stay elsewhere next time

English of staff is very limited. This is a dated hotel.

10/10

Exceptional

14 Jan 2018

Luke

Nice Stay

Well appointed hotel in a very convenient location, hard to go past if traveling and exploring Chengdu

6/10

Pleasant

15 Dec 2017

Kim Boon Jeffrey

Acceptable but below expectations.

I booked for room with twin beds but was told at check in that only king bed room was available. I had to demand several times for twin bed room before my request was finally granted. Service overall from concierge to front desk to housekeeper was acceptable but not at level one would expect from a Sheraton. It's reasonably central location but surroundings not the best. Furniture and furnishings and bathroom are acceptable but dated.

10/10

Exceptional

13 Nov 2017

Kai

Great service, great location

They are serious about providing service and continuously asking for your opinions. I spent Halloween in it's restaurant, it was great fun. All personnel manages English very well.

Family

8/10

Excellent

27 Oct 2017

Simon

Hotel in central Chengdu close to transport links

Recently stayed at hotel, and the food served was very good, and rooms quiet and clean. The hotel is about 150m away from one of the new metro stations (Loumashi on line 1), and you also have access to taxis and buses if required. The Metro now links the Airport to the hotel, but you need to change twice, but takes about 50 minutes but is very efficient and a good price (currently 6 CNY). I used the pool and steam room/sauna which was very quiet. There is no \"local map\" given by the hotel, which makes it difficult until you get your bearings, but walking to Tianfu Square is about 10/15 minutes and to Wenshu Monastery 15/20 minutes (or just 1 stop on Metro). Hotel still looks great, although now slightly dated. There is construction in the vicinity, but there is construction everywhere in Chengdu. As a central base for a few days the hotel was good, with excellent food.

10/10

Exceptional

07 Sep 2017

john

highly recommended

Enjoyed and will return to same hotel

10/10

Exceptional

30 Jul 2017

Lawrence

Great .... comfortable and clean rooms. Polite staff.

10/10

Exceptional

05 Jul 2017

Verified traveler

Excellent hotel

Stayed there for 3 nights for holiday. Excellent location with a metro station just round the corner. Room is spacious for 2 and clean. Condition is good. Fitness centre is well equipped. Served international buffet breakfast. Overall we had a very pleasant stay.

Family

10/10

Exceptional

01 Aug 2016

Mike

Great location close to the center of City. Traffic is an issue but not unlike other large cities.
Very safe. Walked miles exploring.

8/10

Excellent

05 Jun 2016

Verified traveler

TV noise

my only issue was the TV sounds came through to our room

10/10

Exceptional

06 Oct 2015

CHWEE LENG

Friendly and Helpful Staff make it a great stay

I stayed in Sheraton Lido Chengdu over 2 stretches in Sep 2015, as a base for my visit to the region. Had a great stay. Staffs were very friendly and helpful in arranging transport and advise for the visit in the areas. Although there was a little problem during check out, it was resolved quickly and all is well. Looking forward to staying here again in future.

Family

6/10

Pleasant

02 Oct 2015

Tan

Stay at Sheraton Chengdu Lido

Comfortable stay although the hotel is little old.

Family

8/10

Excellent

17 Aug 2015

David

Great hotel in Chengdu

Hotel stay did not start too well: We arrived on a rainy day but door keeper won't let my drive stop at the front door and made us stop away from the covered area so we had to make a run in the soaking rain. Same on you Sheraton door man!. Then we go inside and found out that Expedia screwed up our booking. Expedia BOOKED THE WRONG TYPE IF ROOMS!!! So frustrating especially we booked 2 months in advance. My confirmation from Expedia is for 2 rooms with 2 single beds each. Expedia sent booking for 2 rooms with 1 king each. They didn't have what we want available. Called expedia 4 times and waited 10 minutes each time and cannot get through. Unusually high call volume? really? at 6:00 am Saturday US eastern time? Call was dropped each time. after 10 minutes wait each time their machine asked for confirmation number. I entered it and it asked for my telephone number and told me I have entered my own telephone number wrong then dropped my call. 4 times. So this exercise in futility burned 40 minutes of roaming charge in China!! @ $2 per minute. And no resolution. Hotel staff was good enough to give us complimentary roll in bed. Otherwise the Expedia mistake would have cost me $180. Moral of the story: Book with hotel directly when traveling abroad. Expedia will hang you out to dry. But after that, staff was able to change my room type the next day and room hotel facilities was great.

8/10

Excellent

01 Jul 2015

Verified traveler

Awesome service

I am very impressed by the service at the front desk, and especially the concierge. They are extremely helpful, and genuinely friendly - which is rare in China, especially I travel to various cities frequently.

Family

8/10

Excellent

22 May 2015

Mike

Good Walking Hotel

The Sheraton is in the heart of Chengdu and central to a number of tourist sights such as temples, a monastery, the main shopping district, Wide and Narrow Alley, Mao and museums, all within a 15 minute walk. Bank of China is north ten or fifteen minutes, convenient for changing USD. Fruit stands and noodle joints are everywhere. BTW taxis are very inexpensive. Most everyone seems happy and friendly, not only staff but the man on the street as well. Careful, though, streets run north-south right around the hotel but soon go at a 45 degree angle, which can get tricky; if your a walker bring a cheap compass and grab a map.

8/10

Excellent

09 Apr 2015

ogi

Good

Fantastic stay! Nice hotel, convinent location, lovely stay

8/10

Excellent

01 Apr 2015

Arnaud

Good hotel

Good hotel, a bit old but comfortable.
Nice swimming pool and gym facilities.
The service was remarkable.

Very Important Information for people working in China, if you pay via the website, you won't get fapiao (official chinese invoice) from the hotel and Expedia will claim they have no office or partners able to provide a fapiao to their own customers, which might be true? but is very annoying and should be noticed when you book. Fortunately the reception manager was kind enough to provide me a fapiao, the hotel staff has been extremely helpful, but I'm not thanking hotels.com for this annoyance!

10/10

Exceptional

21 Mar 2015

Laura

Convenient hotel in city center

Staff was excellent. Wonderful experience. Doorman gave me an umbrella when it looked like rain, waitress signed me up for 20 % discount, close to subway and easy to catch taxi.
Loved my time in Chengdu.

10/10

Exceptional

10 Feb 2015

chee san

I-Quality Chengdu Sheraton

Great overall, some ingress of outdoor fumes causes some discomfort when i was at the desk to work on my laptop.

2/10

Poor

10 Dec 2014

Verified traveler

A hotel with poor training and management

Upon checking out, I was asking for an invoice for my stay and the hotel staff would not provide me one. They claimed that I paid my stay through expedia.com, and I should get my invoice through expedia.com. After about 15 minutes discussion, a manager at the hotel finally agreed to talk to expedia.com to resolve the issue. However, two weeks went by, and I have not heard anything back from the hotel yet. I called Starwood Hotels & Resorts Worldwide headquarter in the U.S. to ask for help. A agent at the headquarter tried to call the hotel to explain the situation, and the hotel could not respond properly due to lack of understanding in English. The agent had to send an e-mail to the hotel, and I am still waiting for an answer after more than two weeks. What I have observed is that although the facility is modern, the staff members lack the proper training and attitude to help the hotel guests for any problem. They seem to care about the problems described to them in a training menu, not any issue that they encounter in the real world. This type of behavor ultimately comes from the hotel's poor management. I am very disappointed.

10/10

Exceptional

10 Oct 2014

KENNETH

Great service

Enjoyed the breakfast, great range of food. They even gave my wife a complimentary birthday cake for her birthday.

Partner

10/10

Exceptional

10 Oct 2014

Verified traveler

Great location

Staff were all very friendly, spoke English. Great shopping at Tianfu Square, about 20 minutes walk from hotel.

Family

10/10

Exceptional

07 Oct 2014

KENNETH

good hotel great location

Pleasant stay. Hotel close to Tianfu Square.Staff friendly and courteous. Will stay again.

Partner

8/10

Excellent

23 Feb 2014

Parvez

Staying in Chengdu, China

Breakfast has a lot to offer but is worthwhile if you can eat non veg

10/10

Exceptional

30 Apr 2012

Dean

Top quality

Very clean top notch pool but the best buy far was the staff, super friendly and helpfully everyone spoke good English. There is a subway station less than a block away and cabs were never a problem.

Partner

10/10

Exceptional

31 May 2011

Jeff

The Staff at The Sheraton Lido Hotel \"The very Best There is\"

The staff go beond the call of duty to help with any thing no matter how small,
I left money in my room on the table and it was put to one side but never missed one cent ,I will defentley be staying at this hotel again,Very clean ,

Partner

8/10

Excellent

09 Apr 2011

Verified traveler

Good but no pool :(

All-in-all a good hotel but very disappointed that the pool was closed for an extended period of time for maintenance. This should have been reported on the hotels.com website... instead of having beautiful pictures of the pool. For our family, this was a big downer as we like to soak in the pool after a long day of sight seeing.

10/10

Exceptional

04 Oct 2010

queenie

we had a great time at Chengdu.

we had a great time at Chengdu. 2 days staying at Sheraton hotel which was a good choice. great location. staff was very helpful. I don't mind to choose the same hotel if I would go to Chengdu again

10/10

Exceptional

30 Sep 2010

George

Sheraton Chengdu Lido Hotel Rocks!

The staff was very friendly and helpful. They spoke english. The room was very clean and tastefully decorated. The bed was soft and comfortable compare to Chinese standards. Food selection exceeded my expections, a large selection. The hotel was centrally located in Chengdu. The spa, gym and indoor pool was outstanding! I would recommend this place.

10/10

Exceptional

23 Jul 2009

Anonymous

Unbeatable price

I would like to take a one-day tour but I was completely unfamiliar with the city. The hotel staff was mostly helpful in setting that up for me and I had a very good trip.

2/10

Poor

13 Jul 2009

Billy

Remodeling

Hotel is undergoing a remodel.......

8/10

Excellent

16 Jul 2026

Maria Dolores

El hotel esta bastante bien, hubiera sido de agradecer que el personal de la recepción hablara mas inglés… nadie nos ayudó con el equipaje ni nos acompañó a la habitación, tuvimos que buscarla nosotras por nuestra cuenta. No nos explicaron que debíamos usar la tarjeta de la habitación para activar el ascensor… la recepción, como se puede ver, fue un poco desastre. El desayuno es muy variado y la habitación muy cómoda. Ubicación céntrica para explorar Chengdu, en Didi, eso si. Las distancias son gigantescas

Business Friends

10/10

Exceptional

27 Jun 2026

Xuemei

房间重新装修过。我们住的套间，隔音和遮光效果非常好。还有自助洗衣房，非常实用。早餐品种多，就餐环境好，而且价格也非常实惠，我们下次还要选这家酒店。

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Hector

Weinig Westers eten. Diner vrij duur. Onze kamer was met uitzicht op lawaaierige bouwwerf. Een beetje verouderd hotel. Bovendien zouden we nog een halve dag moeten bijbetalen voor een late check out. We kregen wel een paar uurtjes. Beperkte taalkennis. Onderhoudspersoneel was wel vriendelijk en deden hun werk prima. Ik ga er toch niet terug.

Partner

10/10

Exceptional

14 Apr 2026

Luis

Buena relación precio calidad

Partner

8/10

Excellent

06 Apr 2026

Kyle

好

10/10

Exceptional

28 Feb 2026

Qin

Boa localizacao, boa comida, otimo atendimento dos funcionario e ameneties muito boa!

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

SHU HSING

房間大、設備佳、備品充分（2床房給3份），礦泉水充足。早餐品項豐盛且具當地風味特色。櫃檯服務人員專業且態度和藹親切，熱忱。

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

SHU HSING

酒店櫃檯服務人員態度親切、臉帶笑容，解說極其詳盡，並為我們帶行李、領路到電梯門口，服務熱忱應當評為當日最佳員工。

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

CHIAHUI

附近沒有商店

Partner

8/10

Excellent

26 Sep 2025

Ricardo

Excellent hotel

Business

10/10

Exceptional

21 Jul 2025

bin

很温馨舒适

Business Family

8/10

Excellent

18 Jun 2025

Chi Chung Jason

n/a

Leisure Partner

8/10

Excellent

12 Jun 2025

SHIHOON

뭔가 어수선해요!

*.단점
1.생각했던 것 보다 숙소가 좁았어요.
2.호텔 옆에 지하철 공사를 하고 있어서 좀 시끄러웠어요.
3.호텔 아래 클럽이 있어서 밤에 노점상도 있고 술 취한 사람들도 있어서 전체적으로 어수선했어요.

Partner

10/10

Exceptional

02 Jun 2025

TAKUMA

地下鉄から上がってすぐで、まず便利です
そして、スタッフが丁寧で部屋も清潔でした
また、食事するところも、観光地も近いのでタクシーも安く済みます

Leisure Self

10/10

Exceptional

30 May 2025

Wai chung

洒店位置佳，員工服務態度非常好，衛生保養程度不錯

Friends_and_family Friends

8/10

Excellent

24 Oct 2024

Verified traveler

交通方便。房間乾淨服務人員態度佳

Friends_and_family Friends

10/10

Exceptional

14 Oct 2024

Takaaki

N/A

Business Self

10/10

Exceptional

07 Aug 2024

Lai Kuen H

Newly renovated hotel

Very good services and attend to my needs. Manager Laura is very polite and smiles all the time. The rooms are newly renovated and very neat and tidy.

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

CHENGLONG

호텔은 만족스럽지만 아침은 추천하지 않아요

10/10

Exceptional

13 Jul 2024

kwangsub

최고의 호텔

정말 최고의 호텔입니다.

Business

8/10

Excellent

31 May 2024

Christian

I don’t remember staying at a hotel that was THAT clean. As if the room was brand new.
My room on 28th floor was very nice, although the view out of the window showed mostly a giant Metro construction site.
The breakfast was pretty good with a lot of choices.
Location is close to Luomashi station, so it’s really convenient to get to the hotel from airport or train stations.
However, there weren’t any shops or restaurants in the neighborhood, so you’d have to walk 2-3 blocks to get some food or drinks.
Other than that, I’d probably stay there again.

10/10

Exceptional

24 Jan 2024

HSIU YA

前台服務人員親切，房間設施妥善，值得再來住宿！

Friends_and_family Family

6/10

Pleasant

19 Dec 2023

Yi Jing

傍晚六點,當我們結束一天行程回到酒店,才發現房間根本未清潔,(我們是上午7點出門,門上掛著請打掃的牌子) 後來沒過多久,房務突然打開我們的房門,我們已經人在房內並開啟勿打擾燈示,房務突然打開門真的是讓我們嚇壞了,不明白他怎麼可以在房內有人且未經同意的情況下還強行開門,一間國際級酒店這樣的行為真的很糟糕,我們也向酒店經理反映,酒店並未做後續處理

Business_and_leisure Partner

10/10

Exceptional

25 Nov 2023

Yuen ching

最近的地鐵站D出口，沒電梯或升降機，攜帶大型行李比較不方便！

Leisure

8/10

Excellent

22 Sep 2023

Xu

游泳池、健身中心配套设施不错，只是房间小且有异味。