Name: The Ritz-Carlton, Chengdu
Address: 269 Shuncheng Avenue, Qingyang District, 269, Chengdu, 610017, CN

10/10

Exceptional

27 Jul 2026

Andryanto

Very nice and spacious room. Good for family with kids. Excellent service and we love the breakfast option there.

Family_with_children

10/10

Exceptional

23 Jul 2026

Dongni

Attentive staff, beautiful facilities. The breakfast buffet is amazing with both Chinese and Western items!
My only complaint is the gym - while the equipment is world class and the view is beautiful, the gym for some reason doesn’t have cleaning wipes. The equipments are not clean! I brought my own wet ones and wiped everything down. Also the water and tea in the dispenser were probably never changed!! It smelled wrong and my friend took a sip and had to spit it out. He said it tasted like sulfur?! There were also always a couple of kids just playing in the gym - it was pretty disruptive. I wish they managed the gym better.

Other than that my stay was great!! I don’t think one can find another Ritz at this price point.

10/10

Exceptional

04 Jul 2026

matthew

Excellent service, facilities and wonderful club lounge

Family_with_children

6/10

Pleasant

04 Jul 2026

Melissa

Staff at this hotel were excellent and helpful. However, overall as a Ritz Carlton brand, this hotel left a lot to be desired. Rooms were decent sized, but very dated. Amenities felt cheap and not at RC standards. Shower head had poor pressure and had water spraying everywhere. Already made wind down everyday annoying. No welcome snack at all, language was written in Chinese, meaning they did not take care to understand their guest before our arrival (small touches that make the RC brand). Breakfast left a lot to be desired, mainly Chinese breakfast and carb heavy, seemed it catered more to a local crowd vs an international one. Not a wide selection compared to other RC properties. Over several days my table was cleared even before I finished. Staff lacked attentiveness given that it’s a buffet breakfast and diners would be roving to get more food. Overall, the breakfast experience gave off a very mainstream 3 star hotel vibe. The trip was still enjoying but I came with the expectation that I was staying at a RC property so nothing really met that expectation vs other RC property I’ve stayed at.

Partner

10/10

Exceptional

30 Jun 2026

JOSE ENRIQUE

Exactly what I expected of the Ritz.

Self

10/10

Exceptional

22 Jun 2026

Gary

Hotel was centrally located in the downtown area, It was easy to navigate the city with the subway and taxis. All the restaurants and shopping were adjacent to the hotel. The evenings saw many local residents walking, eating at local sidewalk restaurants and shopping. Very convenient location. Luca Spatafora, who was working the lobby reception area was extremely helpful with my phone e-sim card, and other recommended restaurants. He also followed up with my departure to make sure all check was done to my satisfaction.

Self

10/10

Exceptional

21 Jun 2026

Felix

Ritz Carlton Chengdu is the top notch hotel to stay at. Situated conveniently near Chunxi Road and the main tourists attractions. The staff Sam Tung was the star of the hotel. His professionalism and warmth in welcoming us to not just the hotel, but to Chengdu as a whole.

Partner

10/10

Exceptional

15 Jun 2026

Nam

Superb room and service. The breakfast buffet is absolutely amazing.

Family_with_children

10/10

Exceptional

15 Jun 2026

Chuan

Very clean

Family

10/10

Exceptional

06 Jun 2026

Songjie

My family (5 in total) stayed in two rooms here for 5 nights. We really enjoyed the experience. The staff were very friendly and helpful, especially Mr. Luca Spatafora, who provided personalized support throughout our stay. I highly recommend this hotel!

Family_with_children

10/10

Exceptional

02 Jun 2026

CHANGBING

Clean and nice staff

Partner

8/10

Excellent

01 Jun 2026

Andrew

less then expectation

8/10

Excellent

30 May 2026

ROCIO REYES

Great help from Luca to show us the highlights near the hotel and also from concierge team as they organized a day tour for us.
Restaurant Li Xuan is a must!

Family_with_children

8/10

Excellent

28 May 2026

Nitin

Staff excellent. Air cons weren’t working well, but were fixed very quickly. Rooms were nice a clean. Good stay.

Partner

10/10

Exceptional

25 May 2026

Stephen

Level of service was very high, particularly my concierge Cherry who arranged everything from dinner reservations to a free hotel shuttle to the panda center. Multiple staff members greeted me by name in the hallway. I enjoyed my stay.

Self

10/10

Exceptional

24 May 2026

Dongshu

Room is clean and quite. Staffs are very helpful. Location is very convenient, walking distance to local restaurants and shopping malls.

Partner

10/10

Exceptional

20 May 2026

Chao

Great location and service.

Partner

10/10

Exceptional

18 May 2026

Bing

Enjoy my stay. Friendly staff, nice amenities, good location. This one has it all!

Business Family

10/10

Exceptional

30 Apr 2026

Nicole

Great service, comfort and location.

Partner

10/10

Exceptional

28 Apr 2026

Vivek

Good breakfast. Centrally located

Family_with_children

10/10

Exceptional

22 Apr 2026

Krystal

Very clean and comfortable room and excellent staff who were incredibly hospitable and helpful. Ventilation on non-smoking floors can be improved as cigarette smells could still be detected, although this was less pronounced inside the room itself.

Family

10/10

Exceptional

20 Apr 2026

Lai Kiu

A great stay at a The Ritz, from getting to the front door through to check-out all your needs are taken care off.

The only issue was not having a room ready when we checked in around 3:30, and then having to chase up our luggage once we came back an hour or two later.

The room is otherwise immaculate and very, very well maintained. Do be careful with the door to the toilet as my wife closed the door on her finger accidentally. Massive props to the housekeeping staff and service as the little touches, hand written cards, really makes it feel personalised and a home away from home.

Great amenities; 24/7 gym, pool, sauna and steam room. We added a breakfast onto one of our mornings and it was okay. A good selection of foods - I would suggest it for the convenience.

The location is perfect, a 20 - 30 minutes walk to all of the central areas and a great selection of drinks and food just downstairs.

Definitely on the top of the list of hotels to stay at when we come back to Chengdu

Partner

8/10

Excellent

19 Apr 2026

Veronica

Still a Ritz Carlton with the inherent great service, but the hotel can use a bit of an update. King bed are rather queen!! Luca was a of great service and helpful

Partner

6/10

Pleasant

14 Apr 2026

Heather M

The hotel is pretty, overall, but I expected a higher level of service based on the name. The carpet in my room was extremely stained (I even turned off the lights to make sure it wasn't just shadows). And I became extremely sick after eating breakfast (and my dinner the night prior was hotel room service so if it wasn't due to breakfast, it was still definitely due to food prepared by the hotel).

Self

10/10

Exceptional

03 Apr 2026

RONG

Great Stay. Highly recommended.

10/10

Exceptional

27 Mar 2026

Carol

I don't speak Chinese but some of the staff spoke English. The staff is so nice, helpful and accommodating and they took care of my children which i appreciated.

Family_with_children

10/10

Exceptional

26 Mar 2026

SHU YAN

Clean room and nice staff

10/10

Exceptional

22 Mar 2026

Jesse

Wonderful stay from start to end. Rooms were comfortable, clean and quiet and the staff were very attentive. 10/10 experience

Self

10/10

Exceptional

16 Mar 2026

Ryland

Stunning property and top-tier staff. Thank you to our magnificent concierge staff, including Cherry and Daisy.

Partner

10/10

Exceptional

11 Feb 2026

Lena

Very attentive staff

10/10

Exceptional

31 Jan 2026

DEANMARTYN

Room was great, staff were great, even left little notes thanking me for my stay. Ritz carlton is the only hotel I will stay at in Chengdu

10/10

Exceptional

18 Jan 2026

Evan

Everything was wonderful

Leisure Partner

10/10

Exceptional

11 Jan 2026

Evan

Wonderful staff, clean hotel and great amenities

10/10

Exceptional

13 Dec 2025

Pow

Clean rooms, excellent service, and great breakfast. Location is in a quiet area but not too far from the action. Solid choice overall.

Leisure Friends

10/10

Exceptional

03 Dec 2025

Rosanna

We opted to upgrade to a suite on the 39th floor with a connecting room with two double beds. Service was amazing. The breakfast buffet at the Ritz is by far better than the two previous hotels we stayed at the week before. Abir from front desk gave excellent service and made us feel at home. My daughter even got a free Ritz Carlton stuffed toy (a lion dressed as a panda). So cute! We are Ritz fans now.

Leisure Family

10/10

Exceptional

14 Nov 2025

Tong

All good

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Minghui

Nice hotel, walking distance to shops and restaurants, but a little bit quiet in the area. Room is nice and clean, breakfast was very delicious, lots of choices, but compare the location, I would prefer other area.

Business Friends

10/10

Exceptional

07 Nov 2025

Rich

Clean room, friendly staff, great service!

Leisure Friends

10/10

Exceptional

01 Nov 2025

Dawei

First class management.

Leisure Family

10/10

Exceptional

01 Nov 2025

Margarethe

I reviewed this hotel before. We stayed in a club level room again this time. Everything was excellent. Our favorite hotel now in Chengdu.

8/10

Excellent

31 Oct 2025

Jeffrey

Great hotel overall. The staff were amazing and the rooms and the views from the rooms were great. The only issue is that it is located in a quiet part of town away from the glitzy and fun areas. Easy to take a DiDi to these places for 10 RMB however. Gali who works in the concierge area was particularly helpful in planning my trip. We communicated via WeChat before my arrival which made the trip much easier

Leisure Self

2/10

Poor

23 Oct 2025

David

Dirty, long hair found upon check-in on bed and chairs, stained carpets, woke up with bug bites on legs, AC not working, wifi slow, charging ports don’t work, safe is broken,

Business_and_leisure Self

10/10

Exceptional

11 Oct 2025

Margarethe

We stayed 2 nights at this hotel. We have stayed in other luxury hotels in Chengdu before. This will now be our preferred one. We had a club room . The club lounge had excellent service;, food and drinks. We had breakfast in the main restaurant which was outstanding. Our bedroom and bathroom were spacious, beds were comfortable. Overall a great stay at a beautiful hotel.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Sonia

The service from all the staff was excellent. They were so friendly, helpful and ever ready serving with a smile!

Partner

10/10

Exceptional

10 Sep 2025

Xuming

I am extremely satisfied. The location and the service are excellent.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

HAISHENG

Everyone who works in the hotel is very friendly, respectful and helpful. The quality of their services set them apart from other hotels.

Leisure Family

10/10

Exceptional

06 Sep 2025

Verified traveler

Wonderful service

從裡到外，包含親切的打掃員工，服務態度是我住過的飯店排名數一數二，非常令人印象深刻的管理與服務體驗。特別想提 Stephen 非常細心且周到的照顧我們所有大小事宜。絕對會再回來住。

Partner

10/10

Exceptional

05 Sep 2025

Zeyad

Amazing staff and excellent experience, will definitely stay again next time we are in Chengdu

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Tian

The internet needs to be improved!

Leisure Partner

10/10

Exceptional

30 Aug 2025

Lorenzo

Muy amables todo el staff, siempre atentos el room service dis veces al dia

Business

8/10

Excellent

23 Aug 2025

Qing

Nice hotel.

Leisure Family

10/10

Exceptional

01 Aug 2025

richard leslie

Excellent property offering great service and mobility options

10/10

Exceptional

27 Jul 2025

Verified traveler

World class hotel

World class hotel with excellent service. Arrived early morning and appreciate the early checkin. Highly recommended. Stay in club room.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

chong jin

Excellent service

Excellent service!
The staff were friendly and extremely helpful, especially the team from the Guest Relations Department. They went above and beyond to make our stay truly lovely and memorable.
Thank you!
— Mr. & Mrs. Tan

Partner

8/10

Excellent

08 Jul 2025

Lynda

Hotel location is alright, better if nearer to the Metro station. Most of the hotel service staff were experienced enough especially at the coffee house (Spice), namely Ruby and Chef Chris Yuan. Unfortunately, on checking out at the Executive Lounge today, July 8, the lady who attended to us was the least friendly, no smile, didn’t even asked if our stay was pleasant, etc., like she couldn’t wait for us to check out. Most of the other service staff at the executive lounge were up to speed and definitely well deserved to have a pat on their back!

Partner

10/10

Exceptional

31 May 2025

LiiShin

Nice place to stay. Staff are very friendly and helpful. We will come back again.

Leisure

10/10

Exceptional

29 May 2025

Clark

First class all the way

Leisure Self

10/10

Exceptional

10 May 2025

Yu

The service is outstanding .

Leisure Self

10/10

Exceptional

08 May 2025

Bryan

Hotel is very clean and great staff

Business_and_leisure Partner

10/10

Exceptional

03 May 2025

Cheng

Wonderful 5 days stay! Enjoyed the breakfast every day. Staff are so friendly and helpful.

Leisure Family

10/10

Exceptional

23 Apr 2025

Aoife

Chef Chris was fantastic! Beautiful food and amazing personal experience on three separate occasions during our stay. Thank you!!

Leisure Family

10/10

Exceptional

20 Apr 2025

YAOCHAO

Wonderful hotel

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.

Partner

10/10

Exceptional

16 Apr 2025

Chunbai

Excellent services and staff. Everyone all the way from managers to cleaning staff greets and says hi even in passing. You feel like you are being pampered at all time. The service is better than any other 5-star hotels I have stayed at in China.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

catriona

Fabulous stay in Chengdu

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable.
The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee.
The view from the room was great.
I loved the club lounge and the afternoon tea.
Dinner options were good both in the hotel and outside.
There are shops and restaurants very close to the hotel.
The underground is not far away.
I will stay at the Ritz again if I am back in Chengdu.

Partner

6/10

Pleasant

08 Mar 2025

PENG

the facility is not as good as my expected.

10/10

Exceptional

27 Feb 2025

Amelia

Excellent hotel in a very convenient location. The service in all areas are all outstanding (above and beyond).

The restaurant on the 25th floor is very good with a variety of selection. The dinner buffet was delicious!! Also, special thanks to Daisy at reception on the 25th floor for her outstanding service!! It was truly a very enjoyable stay!!

Leisure Partner

10/10

Exceptional

10 Feb 2025

Franck Pascal

Beautiful place

Business Family

10/10

Exceptional

10 Jan 2025

Peili

Top notch facilities matched with excellent service!

Leisure Family

10/10

Exceptional

05 Jan 2025

Robert

Want to say that this is most exceptional stay that that i have. Experienced in all my travels

The Classic Luxury style and the location of this hotel appeal to me and it truly befits the Ritz Carlton brand as seen In the photos , but it is the staff that have made my 8 day stay so memorable.Each mender of the team that I have met was friendly, welcoming and no request was to difficult

In particular want to mention the outstanding service offered by the Club lounge team Hasnain , Stanley , Joy and Jess . They went way and above their duty to ensure that my Vegetarian dietary need where

Also want to mentionThe Concierge team. Carter , Rachael and Robert for also providing and exceptional service that always went above and beyond there duty to help me with my requests

Finally i would like to mention Zoey ( quality assurance manager ) who was always Joy to chat with and also. Made me feel welcomed

Want to say thank you again for the wonderful experience during my stay in chengdu

I highly recommend The Ritz - Carlton Chengdu to any person visiting Chengdu

Leisure Self

10/10

Exceptional

05 Jan 2025

Robert

Want to say that this is most exceptional stay that that i have. Experienced in all my travels

The Classic Luxury style and the location of this hotel appeal to me and it truly befits the Ritz Carlton brand as seen In the photos , but it is the staff that have made my 8 day stay so memorable.Each mender of the team that I have met was friendly, welcoming and no request was to difficult

In particular want to mention the outstanding service offered by the Club lounge team Hasnain , Stanley , Joy and Jess . They went way and above their duty to ensure that my Vegetarian dietary need where

Also want to mentionThe Concierge team. Carter , Rachael and Robert for also providing and exceptional service that always went above and beyond there duty to help me with my requests

Finally i would like to mention Zoey ( quality assurance manager ) who was always Joy to chat with and also. Made me feel welcomed

Want to say thank you again for the wonderful experience during my stay in chengdu

I highly recommend The Ritz - Carlton Chengdu to any person visiting Chengdu

Leisure Self

6/10

Pleasant

02 Jan 2025

Alexander

Do not recommend, save your money.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Zhifen

Great service and restaurants. The hotel is wonderful.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2024

Isabel

Such a great property with great staff. Loved our 2 nights here. Staff were accommodating with our family group. Breakfast is absolute top notch. Great local restaurant around the corner too.

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Benge

good service and location

10/10

Exceptional

17 Dec 2024

Xin

Location

10/10

Exceptional

24 Nov 2024

YONG

All staff are very helpful and friendly. Service is excellent. We had a great experience staying Ritz Carlton Chengdu!

Leisure Family

8/10

Excellent

17 Nov 2024

Verified traveler

Lovely hotel, great staff and wonderful dinner, Evan arranged at a tour for us and went out of his way to help me with logistics

Self

10/10

Exceptional

09 Nov 2024

Giulio

Exceptional Stay at the Ritz-Carlton Chengdu

I recently stayed at the Ritz-Carlton Chengdu, and it was an exceptional experience. Though there was a small hiccup with the airport pickup, the team quickly made it up to us, showcasing their commitment to excellent service. From the moment we arrived, the staff went out of their way to ensure our stay was flawless, and every interaction felt warm and attentive.

The rooms were beautifully designed with luxurious touches and breathtaking city views. Housekeeping kept everything spotless, and the little details made it feel extra special. Dining at the hotel was a highlight, with a breakfast buffet offering both local and international options, and the staff in the dining area made each meal feel like a memorable occasion.

The amenities were equally impressive, especially the spa and pristine pool, which provided the perfect spots to relax. The location was also ideal for exploring Chengdu.

Despite the initial hiccup, the Ritz-Carlton Chengdu’s incredible service more than made up for it, and I left feeling truly taken care of. I highly recommend this hotel and look forward to returning!

Business

10/10

Exceptional

04 Nov 2024

Kenny

Hotel is clean, great service and excellent breakfast. The best is the room itself. It’s big and clean and very comfortable.

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Gary

Beautiful hotel helpful staff

Leisure Partner

10/10

Exceptional

11 Oct 2024

Yan

Excellent hotel. Friendly staff, good facilities and convenient location.
The only point worth mentioning is the tile around the pool is a bit slippery

Leisure Family

10/10

Exceptional

02 Oct 2024

Sandra

Lovely hotel as you would expect. Staff are very helpful. Breakfast there is huge variety.

Partner

8/10

Excellent

28 Sep 2024

Jimmy

The hotel is in a good location and the staff were very nice and helpful. The only thing lacking was the bathroom accessories

Leisure Friends

10/10

Exceptional

27 Sep 2024

Tang

Only issue I had was the check in. My booking was for 3 pax and confirmed as that. But the insisted in charging me for 1 more pax. Hotel Manager managed the situation very well and resolved it.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2024

Mark

It was a relatively long stay - fantastic hotel and the staff were brilliant. Will be back again.

Leisure Family

8/10

Excellent

13 Sep 2024

Cristiano

Everything was very good, specially the Club Lounge and their staff. Only negative is that you need to wear a swimming cap to go to the pool, even if you are bald and it makes the whole thing more like a sporting center than a relaxing hotel pool.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Lucia

Excellent service and courtesy of the people at the Ritz.

Leisure

10/10

Exceptional

19 Aug 2024

SHIYUAN

Outstanding services

Business_and_leisure Family

10/10

Exceptional

28 Jul 2024

Stan

Beautiful facility well located

Leisure

10/10

Exceptional

10 Jul 2024

yanru

Love the place. Great city view.

Leisure Family

10/10

Exceptional

16 Jun 2024

John

Very wonderful hotel, breakfast buffet has a lot of choices. It has the best and most comfortable bed I’ve ever slept on.

Leisure Family

10/10

Exceptional

02 Jun 2024

tom h

Concierge services are very good and handy

Leisure Family

10/10

Exceptional

29 May 2024

Hau Kar

Spacious room, clean.bathroom facilities, club lounge service excellent, food also very.good,

10/10

Exceptional

27 May 2024

Shirley

Great stay!

10/10

Exceptional

06 May 2024

Angelia

It was a great experience from check in to the stay, to check out process. I especially love the service level across the different interactions. The room was big and comfortable, layout was great.

Friends_and_family Friends

10/10

Exceptional

01 May 2024

Lang

This hotel smelled great. it's not the overwhelming perfume or potpourri, but a pleasant smell of tea leaves. The breakfast was so great with so many varieties. All their staff were super friendly and courteous. I want to give a special thanks to Robert tending the the first floor. He's a hero in helping me navigating through the transportation system and my itinerary in China.
Overall, a lovely experience. I wish I had more time in this hotel as I only stayed two nights.

Leisure Family

10/10

Exceptional

30 Apr 2024

Angelia

Great service, great stay.

Great stay, especially love the service level of the hotel staff. Room was big and clean, though design is abit dated. Toilet was spacious and love the layout, with the walk-in dressing space next to it.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2024

tariq

Perfect very clean and nice wilp do it again staff very nice and helpfull

Business_and_leisure

10/10

Exceptional

23 Apr 2024

Sue

we love this hotel and it's friendly staff members. the room is comfortable and clean. will definitely come back next time