Name: Crowne Plaza Chengdu City Center
Address: 31 Zongfu Street, Chengdu, 610015, CN

10/10

Exceptional

26 Jun 2026

Michael

Excellent hotel, this was a last minute change from one outside Chengdu and what a result we got. Exceptionally friendly staff, very generous with their hospitality and hosting with several complimentary benefits. Excellent room, especially for the price we paid. Good breakfast too. Very impressive hotel, one of the best hotel experiences I can recall at one of the lowest prices I can recall.

Partner

10/10

Exceptional

26 May 2026

Khozema

The rooms are quite spacious, staff are polite and helpful and most important the reception staff can speak English, breakfast is suitable for all nationalities, location is idle for Business as well as tourism purpose

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Alice

Room is clean but pretty old, needs renovation. Room and stuffy no air-condition, I checked with Front Office, and was informed it is not summer yet, so they just have the fan on. Very hot at night and I had to open the window, still it is hot and stuffy.

Location is good very centralised with all the shopping centres within walking distance. Metro station is far.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Stephen

Enjoyed my stay and the convience to downtown Chengdu

Friends

8/10

Excellent

22 Mar 2026

YU ZHOU

Good location and very closed to the Chun Xi Rd and Kuan Zhai Xiang.

Partner

10/10

Exceptional

20 Mar 2026

Laura

Lovely hotel and in a great location, high recommended

10/10

Exceptional

17 Mar 2026

Ee Han

Location good. Clean hotel.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Jonathan

Cassie and her team were very helpful with the check in and stay. I would highly recommend this hotel anytime. Thank you.!

10/10

Exceptional

29 Dec 2025

Xinyi

We had a very pleasant stay at the hotel, with excellent service and attentive staff. We spent a one-week family stay, and @Christina was especially helpful and attentive to our needs. We highly recommend this hotel, also for its great location in Chengdu. We will definitely return next year.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Glen

I had a great stay at the Crowne Plaza. When I first arrived I found my room very hot and after raising the issue with the hotel, they changed my room for me. Isaac was incredibly helpful and accommodating, impeccable customer service! The hotel breakfast was also exceptional, perhaps the best I’ve had on my travels around China so far!

Self

10/10

Exceptional

17 Dec 2025

Jacky

The check-in process was pleasant despite arriving late. We particularly enjoyed the breakfast and the friendliness of each staff.

Leisure Family

10/10

Exceptional

17 Dec 2025

LUO QI

stayed in the family suite with a queen bed and bunk bed for the kids - Hollyn was very courteous and helpful, thanks for a great stay!

10/10

Exceptional

12 Dec 2025

Srdan

Great

Leisure Friends

10/10

Exceptional

02 Dec 2025

Teresa

Clean room, great breakfast choices and the hotel is in the central location that is walkable to all departments store plus it is a good place for tour guide to pick you up to go places

Leisure Family

10/10

Exceptional

14 Nov 2025

Yen

Room was clean..we got upgraded to a suite but a bit noisy with humming from air filtrating system..staff helped us move to a better suite..

Partner

10/10

Exceptional

10 Nov 2025

Joshua

Nice hotel

Business

10/10

Exceptional

06 Nov 2025

Joshua

Desk staff were great

Business

10/10

Exceptional

22 Oct 2025

Rodney

Walking distance to many food and shopping options including the famous Panda at IFS. Thoroughly enjoyed our visit to Chengdu. The staff at the hotel were very accommodating and did their best to make our stay enjoyable. Great central location and food options just steps away from the hotel.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Rupanjali

Excellent

10/10

Exceptional

24 Sep 2025

Shang

Reception and service are excellent ,ideal for shopping dinning, walking around the city center, breakfast selection are very good.

10/10

Exceptional

16 Sep 2025

Wong

Friendliness and services of the front desk and room service staff.

10/10

Exceptional

16 Sep 2025

Wong

Friendliness of the room service and front desk staff.

8/10

Excellent

02 Sep 2025

Verified traveler

Ok

decent hotel. no real issue

Business

10/10

Exceptional

08 Jul 2025

PECK HOON

I love the service. I request for hard pillow and they provide me with different hardness of pillow to choose. Great service.

Leisure

10/10

Exceptional

28 Jun 2025

Anthony

perfect location.

10/10

Exceptional

27 Jun 2025

ling

Staff are super nice and friendly

Leisure Family

10/10

Exceptional

18 Jun 2025

Amy Yan

Clean, spacious, good personal service especially with the early check in and late checkout. Appreciated.

Leisure Self

8/10

Excellent

24 May 2025

yasin

One night stay

Great location, comfortable room, breakfast was good.

Partner

10/10

Exceptional

26 Apr 2025

Vivek

We loved our stay at this hotel. The staff was very professional and helpful. Breakfast was great, plenty of options for children. The staff was kind to give takeaway boxes for leftover kids food. Only thing, we found our room a bit dates, but as we were out on tours on 2 days we didn't mind. The bed were super comfy to sleep

Leisure Family

10/10

Exceptional

24 Apr 2025

Giuseppe

Buonissimo hotel in centro a chendu, con dipendenti gentili
Alla reception ti parlano anche in inglese (cosa non scontata in Cina)

Leisure Partner

10/10

Exceptional

19 Apr 2025

David

Centrally located in the city centre, quite a few options for sightseeing within the city. Plenty of street food and restaurants nearby. Unfortunately only have Wi-Fi Internet with no wired connection, so only had slow Internet access. Other than that top notch place, with friendly staff.

Leisure Self

4/10

Poor

17 Apr 2025

Yan Lung

The hotel was prepared for a big annual event, \"Candy and Wine Fair\", during our stays. All resources were pulled to support this event. The interests of the staying customers had to be sacrificed. Our safety was not their concern anymore. The front access was totally blocked. It is hard to escape if something happens. They provided the big restaurant in 2/F to the Fair, and moved all the customers to the small cafe area in 25/F. There was no buster service until 7:10am even the breakfast service started at 6:30am. No staff cared the wet floor with fallen food. Customers noticed the danger and pulled chairs to block that area, and escalated the problem. If you are a senior, not recommend to stay here.

Family

10/10

Exceptional

09 Apr 2025

SALLY

Everything was excellent. The room was very clean. The staff were very friendly and helpful. The breakfast was amazing. Perfect location in the city centre. Many restaurants and shopping centres were just a walking distance from the hotel.

Leisure Family

10/10

Exceptional

18 Mar 2025

Prakash

Friendly staff.

Leisure Self

8/10

Excellent

17 Mar 2025

Richard

front desk staff is friendly and helpful

Leisure Family

10/10

Exceptional

11 Mar 2025

Robert

Everything

Leisure Partner

10/10

Exceptional

11 Mar 2025

Peng Hwa

A Very Good Time in Chengdu

The hotel is very well located along a high street but set back so it’s quiet.

The breakfast is good with some variety.

The room is a gods size. Toiletries were replenished.

The staff were helpful, esp Cassie and Christina at the front desk. So was the concierge whom I got to book a visit to the Bridge restaurant.

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

Tessa

Had the most wonderful stay! Perfect location! Comfy down comforters!

Leisure

10/10

Exceptional

05 Feb 2025

Chong

Good hotel location. Just a walk to food area.

Friends_and_family Family

8/10

Excellent

15 Dec 2024

Anson

The hotel has an excellent location, within walking distance to Chunxi Road and the Taikoo Li shopping and dining area. The staff are polite, and the breakfast spread is quite good. The only drawback is the centralized air conditioning, which doesn’t allow individual room adjustments.

Leisure Family

8/10

Excellent

29 Nov 2024

Verified traveler

Very good location and thanks for Mia’s good service for checkin.

Self

8/10

Excellent

05 Oct 2024

Winnie

City Center Location

The staffs are friendly and helpful.

Partner

10/10

Exceptional

15 Aug 2024

Kirsten Stevens

This was my second time staying at the hotel, so I knew I was happy with the area and local amenities. On arrival I was very kindly given an upgrade to a suite, it was an older style but a huge space and very comfortable. The view over the street was great to watch.
Staff very friendly and helpful, and breakfast had a great selection.

Leisure Self

8/10

Excellent

18 May 2024

Teck Chong

Good location and friendly staff

Leisure

10/10

Exceptional

22 Apr 2024

YU ZHONG

My experience at Crowne Plaza Chengdu City Center was nothing short of exceptional. The staff were incredibly friendly and accommodating, making me feel welcomed from the moment I arrived. Situated right in the heart of the city center, the hotel's location was unbeatable, with major shopping malls and excellent restaurants just a short walk away. I was impressed by the cleanliness of the room, and I appreciated being able to request a non-smoking area. Additionally, I was pleasantly surprised to receive a complimentary room upgrade, adding an extra touch of luxury to my stay. The breakfast offered a delicious array of options, ensuring a satisfying start to each day of my stay. Overall, I highly recommend Crowne Plaza Chengdu City Center to anyone visiting Chengdu, as it combines top-notch service, a prime location, and a delightful dining experience.

Leisure Family

10/10

Exceptional

19 Apr 2024

Scarlett

Staffs are friendly. The manager on 2nd floor was outstanding. He greeted me with smile every day.

6/10

Pleasant

17 Oct 2023

mary

Excellent location , but hotel has a bit old interior condition .

Leisure Family

10/10

Exceptional

18 Sep 2023

Ou

I stayed 3 nights in this hotel. Great location and staff is very friendly and helpful.

Leisure Family

10/10

Exceptional

12 Sep 2023

Kirsten Stevens

Fantastic location and lovely hotel - super comfy and spacious, and also very quiet for a good nights sleep. Close to the Chunxi road area where there are many shopping and dining options, and also a metro station, but it’s also easy to walk from here to different places around the city. Hotel was very clean and staff very helpful and friendly. Breakfast selection also good.

Leisure Self

10/10

Exceptional

18 Jun 2021

Verified traveler

My room was upgraded for free. It was kept at a very cool, comfortable temperature for summer. The bed was of perfect balance between firm and soft. The room was quiet - must be well insulated. Breakfast was great. Service was friendly and efficient.

Business

8/10

Excellent

16 Feb 2020

Tina

The hotel was lovely, the staff was welcoming , food was great, just a shame the Coronavirus ruined my trip and everything was cancelled for Chinese New Year.

Self

10/10

Exceptional

20 Dec 2019

Verified traveler

The bed and pillows were very comfortable! The bathroom was welcoming.

I appreciated that the staff was visibly eager to take care of their customers as quickly as they could. If someone was waiting in a line, they were communicating where you would get help and apologizing if you had to wait, even if it was only going to be a couple minute wait.

Leisure Self

10/10

Exceptional

12 Nov 2019

Kevin

The room was great and the breakfast buffet was very good with a large selection.

Friends_and_family Family

8/10

Excellent

09 Nov 2019

Sophie

Great location for a short trip

This hotel was perfect for our trip. Although it’s a little dated, it was spacious and comfortable. The staff helped us with all our questions including ordering taxis and recommending food. The location was great - very central and in the action of the nearby fashion streets, but the hotel and room itself were calm and quiet.

Partner

10/10

Exceptional

19 Aug 2019

Verified traveler

Beds were small to rest comfortably for 3 persons.

Business_and_leisure Family

10/10

Exceptional

15 Jul 2019

Verified traveler

room service are very nice...
and staff are helpful.

Business Partner

10/10

Exceptional

08 Jul 2019

Verified traveler

Friendly staff and timely response to different needs. Swimming pool is large enough to exercise.

Friends_and_family Family

8/10

Excellent

13 May 2019

Parras

Nice place, good value for money

Location great, good value for money, polite and attentive staff who tried hard to please. Warm welcome. Hotel is very tired and really in need of a full refurb

Friends

10/10

Exceptional

23 Feb 2019

Verified traveler

Staff are efficient, friendly.

Leisure Friends

10/10

Exceptional

12 Feb 2019

Xinggang

Clean and convenient

Although the hotel is a little bit old and the amenities are somewhat outdated, but the room service was good and things were kept in clean and mint condition; plus the hotel is very close to all the fun places in Chengdu, easy walking distance

Family

10/10

Exceptional

23 Oct 2018

Verified traveler

friendly helpful staff-, great breakfast, good location very nice hotel, would gladly return.

2/10

Poor

16 Sep 2018

Verified traveler

I give it 3 star hotel rating.

This is not a five or even 4 star hotel. It is a 3 star hotel at best. Everything is very old specially the bathrooms. I had to switch my room in the middle of the night because there is some one taking a shower next door. And I could hear the shower next door very loudly. Apparently there is no insulation at all between rooms.

6/10

Pleasant

10 Sep 2018

Verified traveler

\nExcellent location

Close to everything, mins walking distance to famous shopping street ChunXi Road. However the facilities are quite old, cleanness is fine.

6/10

Pleasant

03 Jul 2018

Daniel

Would have been a very positive stay apart from the VERY slow WiFi (slower than average even for China)

8/10

Excellent

23 Jun 2018

C

Very nice hotel

Very nice hotel close to downtown. Breakfast is extra so not trying it but many eateries around, very convenient. Pedestrian street is nearby.

10/10

Exceptional

27 May 2018

Peter

Front desk staff needs better training in understanding and solving customer problems.

10/10

Exceptional

19 Apr 2018

Heidi

Excellent hotel!

We stayed here during a layover in Chengdu. The staff were extremely helpful and managed to get our room cleaned earlier so we could check in earlier than planned. The facilities and room were excellent and the service was outstanding. Restaurants on site meant we didn’t have to venture far for fantastic food. They were more than accommodating when it came to helping us arrange travel back to the hotel. Would definitely stay here again!

Partner

6/10

Pleasant

24 Mar 2018

MARK

The staff were friendly and helpful. The location was ideal. The food was terrific. However, the A/C in the room ( and rest of hotel) did not work or was not switched over from the heating system to the A/C system. Therefore the room was uncomfortable and stuffy

8/10

Excellent

22 Mar 2018

Onesimo

Service in gerenal is very good for chinese standards, the rooms are little out fashioned but comfy. They should control a lot more the people smoking, my floor was terrible in that sense even for a non smoking one. Finally, the breakfast is ok, but the oil smell is so strong that is better to change clothes after, I couldn't go directly to my meetings. They should care a lot that part and improve immensily the air extractions. This is my second time in this hotel, the main reasons are overall price-quaity and location.

10/10

Exceptional

12 Feb 2018

Eric

Great hotel great location and great value

Family

10/10

Exceptional

24 Dec 2017

Craig

Location is great! Close to plenty of food and shopping. Also transport-a-plenty. Rooms are a little worn out compared to the foyer and restaurants but all facilities are there.

10/10

Exceptional

29 Sep 2017

Vikki

Great hotel

Great location, close to everything. Very helpful concierge with great English. I would definitely stay here next time I'm in Chengdu.

10/10

Exceptional

21 Jun 2017

Kevin

Perfect Spot in the City Centre

Amazing hotel smack dab in the middle of everything. Great shopping right out the front door and fine dining is available in the hotel or just down the street.

4/10

Poor

10 May 2017

dm7mpf

good location in the city centre but outdated

great location, lovely food but the hotel is a bit old and out of date, the rooms were dated and showing signs of a lot of wear, not something i would have expected for a hotel of this price/star rating.
Internet connection in the hotel was very very slow which meant as a business traveller it was very difficult to do any work.

8/10

Excellent

20 Apr 2017

Delpheny

Great location

Granted that Crowne plaza is an older hotel. But it wins in the fact that it is right smack in the city across from ChunXi area. With this winning location, the train is accessible, shopping plentiful and importantly food is everywhere. There is a food street in the building right beside the hotel. And in the next block you can find the chuan chuan pot restaurant and across the street good Si chuan restaurant.

Partner

10/10

Exceptional

02 Apr 2017

Verified traveler

Great Hotel. Close to everything.

The hotel is large, modern and clean and is close to many tourist attractions. It is a short walk or short taxi ride to many nearby attractions including the People's Park (well worth a visit). It is also less than ten minute walk to bargain shopping pedestrian street, the up-market shops and many great eateries.

It is only 25 to 30 minutes by taxi from the Panda Research Station which is well worth a visit

Plenty of variety on the breakfast menu including Chinese and Western options.

I would definitely stay there again.

8/10

Excellent

30 Oct 2016

charles

Great Location

Old but nice hotel, very nice bar with city view 25th floor. Lobby and general staff excellent. Hotel power sockets are HK style. If they would only replace the carpet and wall paper in hallways and room - these were very poor condition and dirty. Buffet was excellent for foreigners.

Partner

10/10

Exceptional

26 Apr 2016

L

it was great to find the hotel, it is as expected.

8/10

Excellent

19 Apr 2016

Charles

Trip to Chengdu

Hotel is located in a perfect spot for touring and enjoying Chengdu city life and food

Family

4/10

Poor

23 Mar 2016

Verified traveler

Not a pleasant stay

The hotel was super busy with a convention or conference. The carpets in the room were dirty and the non-smoking room smelled like smoke. The bathroom was awful. In the vanity area I opened what I thought was a hair tie but was actually a condom. They put them there for guests. The hotel is located in the center so you are close to a lot of shopping but I wouldn't stay here again.

4/10

Poor

19 Nov 2015

Agata

Made a mistake and had to pay for it :(

I booked this hotel by mistake and I had to stay there as a result of lack of effort by Expedia customer service to help me to get a refund.
This hotel grounds do look like a 4 star hotel but the facilities are 3 stars at best. The room that I booked was stuffy, had a stained carpet throughout, no wireless coverage, old décor and basic bathroom. After complaining about the room, the hotel did upgraded me to a bigger room but the same quality. The place was more like 2 star best western and certainly not a 4 stars facility. Breakfast quality was also mediocre, more like an holiday inn experience. The most outrages experience was the laundry service. I don't understand why the hotel charges an average $10 per item which is double than an average hotel in Europe or US while the labor in China should be much much cheaper. On top, I got my laundry the next day although I ordered same day delivery.
Location is good if you interested in shopping which wasn't my case as I ended up staying very far from the office.

6/10

Pleasant

16 Nov 2015

Tiger

Excellent location

Need to upgrade the accommodation facilities. It is long over due compare to others Crowne Plaza. Need to enforce strongly on their in Room smoking policy.

8/10

Excellent

31 Oct 2015

ken

I am satisfied .

good location, well trained employee, proper maintenance expect room carpet cleaning.
dining service, quality and decoration are good. specially front office employee good.
I prefer more English speaking tour service at hotel desk.

8/10

Excellent

13 Sep 2015

Verified traveler

- Very good location, close to shopping malls
- Strong and smooth wifi connection
- Comfortable bed
- Breakfast is so-so, not much choices
- Room is a bit old and not enough light

8/10

Excellent

26 Jul 2015

ANDREW

Crown Plaza, Chengdu

This hotel is Generally OK but getting old

6/10

Pleasant

20 Jul 2015

Charlie

A nice hotel in 1990.

The public areas of this hotel are still fairly impressive, however my room was very disappointing. The decor and facilities were very tired and in need of a serious refresh.

10/10

Exceptional

25 Feb 2015

Moheeb

Very good hotel

It was very good and comfortable

8/10

Excellent

25 Nov 2014

Business Traveller

A Typical Crowne Plaza

No surprises and everything as you would expect.
Only downside is that despite pre-paying for the room there seemed to be some breakdown in communication between the hotel and the travel agent.

8/10

Excellent

13 Jul 2014

Traveller

Location good - People's Park, Wide and Narrow Alleys, as tourism attractions, are within walking distance - so are a variety of shopping attractions and restaurants. Easy to change money at hotel with US$. Staff have good English. Sky Lounge seemed an attractive proposition, but not with a pool table! Swimming pool - not an attractive propostion in the basement!

10/10

Exceptional

12 Jul 2014

LuvMoti

Chengdu Getaway

Very nice hotel and staff. Nice restaurants and easy access to shopping areas.

Family

8/10

Excellent

02 Jun 2014

fernando

Good Hotel for a Business Trip

Very Central, comfortable and serviced. Nice Gym and quality breakfast. Nothing to complain about.

8/10

Excellent

31 May 2014

fernando

Very good hotel

Nice Hotel with good facilities, good gym and access to restaurant and entertainment.

8/10

Excellent

24 May 2014

Harriot

Room Slightly Dated

Our room was quite small, felt dated and there was a lingering musty smell. We had previously stayed in the Crowne Plaza in Xi'an: it was like chalk and cheese (the hotel in Xi'an is only a couple of years old, I think).

2/10

Poor

15 Apr 2014

JD

avoid！！！

REALLY dirty rooms and the front service was more or less like a joke, our room was next to the lift so it was super noisy too.
I have no idea how they run this ageing and tiring place.

4/10

Poor

27 Mar 2014

Alex

Be Careful

Careful if you stay here. I booked a room for my wife with wifi included. When she checked into the room, she was given a line about how only newly renovated rooms have wifi, and she could 'upgrade' for a fee.

10/10

Exceptional

15 Feb 2014

x-plane

Great Location

Just around the corner from Chunxi Rd, great breakfast offering. Will stay again.

Partner

8/10

Excellent

03 Jan 2014

ella

Worth the money

I enjoyed staying in the hotel a bit old tho. Close to city centre easy to get a cab. Worth the money paid. Would've been better with hair dryer.

10/10

Exceptional

02 Oct 2013

Gan

Fantastic Service

We stayed for 4 nights. When we arrived at the hotel at about 12.30 p.m. we were told to go for lunch and be back in 1/2 an hour. When we returned, the reception desk upgraded our room from standard to junior suite. Though the hotel room is not new we found it comfortable and meeting all our needs. The hotel front desk was also very helpful advising us where to visit or even where to go for food. The hotel is in a great location near to most attractions of the city. Breakfast at the hotel is average.

10/10

Exceptional

14 Sep 2013

ANDREW

Wuhoetse

Hotel si excellent and service and food is great. Covenient location.a lot of things to see in Chengdu.

10/10

Exceptional

13 Sep 2013

Andrew

Location is good at the middle of city center. Food is great staffs are kindEverything is great