Name: Royal Whitby
Address: West Cliff, 1, Whitby, YO21 3HA, GB

10/10

Exceptional

04 Aug 2026

Russell

Very good. Nice room, great location

6/10

Pleasant

03 Aug 2026

James

Property in maintenance front of property covered in scaffolding.
Hotel very unhelpful when trying to reserve a car parking space, just didn’t want to know. There is parking on dirty dusty gravel site at the rear of the hotel price at £8 per day. Food overpriced and service extremely slow.

10/10

Exceptional

03 Aug 2026

Winifred

We had a great stay at the hotel. The staff were welcoming, the breakfast was great and we had an evening meal too that was very tasty. The bar had a lovely atmosphere. Our room was spacious with a lovely view over the pier, it was clean with a walk in shower. Obviously they are renovating the hotel so when the scaffolding is removed it will be a fine building. Location was perfect near to everything but parking is a nightmare in peak season. We look forward to returning soon again.

8/10

Excellent

03 Aug 2026

geoff

No

10/10

Exceptional

01 Aug 2026

keith

Parking in the hotel car park was almost impossible unless you have pre booked at a cost of £8 a night in a reserved space.
The hotel is undergoing extensive renovation which inevitably involves some scaffolding on part of the outside and the ballroom is nearing completion. These things caused little inconvenience as we enjoyed a lovely de luxe room with a fabulous view over the harbour.
Staff were very friendly and welcoming.
Overall we enjoyed a lovely short break and will be returning

8/10

Excellent

01 Aug 2026

Peter

The staff were very good and helpful, the room was comfortable, the view from the room was good.
The one lift was small and heavily used and the evening meal wasn't particularly good.
I downloaded the Ringgo app for parking on the West Cliff car park as the hotel car parking is limited and that particular car park had spaces and was close to the hotel.

10/10

Exceptional

30 Jul 2026

peter

Lovely sea view room, shame about the scaffolding. Great all you can eat breakfast, plenty of staff to assist. Bar was always busy again with plenty of staff.

10/10

Exceptional

29 Jul 2026

Linda

Nice clean comfy room and clean . Staff were great.

8/10

Excellent

29 Jul 2026

Patrice

Great location. Our room had been modernized and was very comfortable. We had everything we needed.

8/10

Excellent

28 Jul 2026

Susan

Lovely 4 poster refurbished room with amazing views of Abbey. Breakfast was disappointing and very basic with limited options and ran out of pastries both days we were there

10/10

Exceptional

27 Jul 2026

David

Stayed one night on a Sunday, bar very busy and whole place was buzzing, great to see the old building being put to good use. Some of the decorative finishes have been rushed and bedrooms although modern and clean are still basic, but guess that’s a work in progress. Also scaffolding on one side, but again not really an issue. Breakfast is self serve but all good quality ingredients regularly topped up

10/10

Exceptional

26 Jul 2026

Bryan

It is located in a beautiful active location with gorgeous views of The Abbey and Whitby harbor.
Good size room & bathroom
It is Across the street from The Pavillion & the Whale Bones Archway, A walkway to the shops
Restaurant & Pub in the building with good food great service and large selection of beer/cocktail or wine.

8/10

Excellent

26 Jul 2026

kevin

Cpol.place

6/10

Pleasant

26 Jul 2026

Darrel

I enjoyed the hotel position and parking availability. The restaurant had a good menu. I did find the hotel in general quite dark. The hotel corridor was particularly gloomy.

8/10

Excellent

26 Jul 2026

Hilary

The location of this historic hotel is excellent, with great views of the town and abbey and within walking distance of the beach. It’s worth noting that the hotel is currently under renovation and we initially had an older room but hotel staff were accommodating when we asked to change. The renovated room was very comfortable, clean, and quiet. The hotel has a great restaurant, bar, and coffee shop and the lounge is cozy and chic.

8/10

Excellent

24 Jul 2026

Kathryn

We stayed in a lovely newly renovated family room. It was lovely and spacious and had a great little bunk bed for the kids. The hotel seems really clean and very popular. We didn’t sample the breakfast as we were out exploring, but we’ve had a lovely stay.

10/10

Exceptional

23 Jul 2026

David

Very good hotel. Would definitely stay there again.
Smack bang in the middle of the town with fantastic views

8/10

Excellent

22 Jul 2026

Rob

Overall a very good stay, the reason for 4 out of 5 is due to the room. Nothing wrong from a cleanliness point of view, but the room was dated and could do with a bit of modernising. Understandable given the age of the place.

Would recommend a stay here - ideal for all things Whitby

8/10

Excellent

22 Jul 2026

Noel

We stayed in the recently refurbished room, if these are the standard going forward I look forward to staying there again

8/10

Excellent

21 Jul 2026

John

Great views were obstructed by scaffolding. Staff were continously fantastic and helpful. Would definitely stay again. Great value for money in best location.

Partner

10/10

Exceptional

21 Jul 2026

Heather

Lovely sized room. Clean and comfortable. Excellent pub style bar and great location!

Partner

10/10

Exceptional

20 Jul 2026

Linda

Bedrooms and bathrooms are a bit tired and in need of decoration but on the whole it didn’t spoil our stay, beds were clean and comfortable. Plenty of selection at breakfast. Would stay again.

Family

8/10

Excellent

20 Jul 2026

Keith

Clean room, comfy bed. The breakfast was nice with plenty of choice. Hotel was convenient for parking and local amenities.

Partner

6/10

Pleasant

20 Jul 2026

pauline

Disabled entrance covered by scaffolding poles.into the bar no entry people inway wont move to let u past...more dogs everywhere..expensive for what u get .. staff miserable and unsociable. Photos also with this review

Partner

8/10

Excellent

19 Jul 2026

Matthew

I had a Pleasant stay at this hotel. They offer a good breakfast. Staff friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Antony

Booked 2 twin rooms for the weekend, easy check in,staff friendly, rooms big,and clean, very nice stay.

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Sara

Clean, no frills room. Unfortunately noisy seagull noise from 4am onwards due to single pane glass windowd

Partner

10/10

Exceptional

18 Jul 2026

Margaret

All the staff were friendly and efficient. A lot of renovation work going on but staff did their best to make our stay comfortable

Partner

8/10

Excellent

18 Jul 2026

Jason

Bright room fantastic breakfast nice bar frustrating lift can take a while to get to your floors as it kept resetting and returning to the basement and then if you were lucky to the floor you wanted.

Partner

10/10

Exceptional

17 Jul 2026

William

Very good we had our small dog and room was perfect

Partner

8/10

Excellent

17 Jul 2026

A J

A lovely furnished hotel however :- very poor lighting did not enhance the interior decor in the public spaces, hotel felt dark and depressing.

Partner

10/10

Exceptional

17 Jul 2026

Paul

The inside its modern and the decor is outstanding
The staff are very friendly and helpful
The rooms are clean and the food is excellent

Partner

10/10

Exceptional

16 Jul 2026

Kimberly

The room was gorgeous looking out over the water. The staff were very friendly and helpful.

Friends

8/10

Excellent

16 Jul 2026

Stephen

Good location. Good breakfast. Good sized rooms with a fan in hot weather

Partner

10/10

Exceptional

16 Jul 2026

Malcolm

Fantastic large family room with everything that was needed. Great location and views. Good breakfast and friendly staff.
Downside was the lack of parking. The hotel has a small private car park that is a first come service. Be aware that if you drive in looking for a space, your car is registered on the cameras but not registered leaving the car park again so you get charged for every night you stay even if you parked somewhere else (just check before paying).
Otherwise a very pleasant stay and would definitely go back again.

Partner

8/10

Excellent

14 Jul 2026

Bernadette

Nice size room wouldn’t class it as a delux room needs upgrading carpet had lots of stains on bathroom clean sink had crack in shower panel at bottom coming away did report to reception was waiting on new sink staff on reception and bar and dining room very friendly

10/10

Exceptional

13 Jul 2026

Leslie

nice hotel staff helpful breakfast good.

Partner

10/10

Exceptional

12 Jul 2026

Sue

We have been going to the royal over many years, it is a fantastic full of history hotel, our recent visit surprised us on how much work had been done to the hotel in a very positive way, we also noticed that it is now attracting younger people which is brilliant the staff are always lovely and the location is perfect, more work was underway and we look forward to seeing the results on our next visit which is only in 3 weeks time with our daughters and grandchildren, unfortunately due to being on a budget we won't be having Seaview rooms 😪but I'm sure we will still enjoy our stay, we only had breakfast which was very good

Partner

8/10

Excellent

12 Jul 2026

DAWN

Lovely stay only problem was the heat in the room even with the fan on the room wouldn't cool down and unfortunately the windows didn't open. But apart from that lovely stay

Family

10/10

Exceptional

12 Jul 2026

Courtney

The hotel was clean and comfortable and offered a great atmosphere. The staff were extremely gracious and helpful. The restaurant and bar offered a great menu, and the food was delicious. While the hotel is not air-conditioned, the temperature was still comfortable. There are quite a few stairs involved in getting to the various wings of the hotel.

Friends

6/10

Pleasant

11 Jul 2026

David

We had to wait till 3pm they said our room wasn't ready till then.
The reception area is nice with fancy paintings etc.
Our room was outdated and roller blind in bathroom had bit mould on.
I wouldn't stay here again as too many steps to climb to get there.

Partner

10/10

Exceptional

11 Jul 2026

Maryse

Fantastic hotel, the decor and pictures we're lovely! Breakfast offered was anything you could want, all cooked really well. Staff very friendly and professional.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Jason

Once we sorted the parking from help at the reception we found the room to of good quality. Nice and modern with fresh bedding etc We had a lovely sea view room. Unfortunately we never used the restaurant or bar but the seating outside had a great view and all looked great

Partner

8/10

Excellent

09 Jul 2026

Yvonne

When I arrived instead of the Deluxe room I was offered a family room which was in a basement with high brick walls out side a very dark room.

They did change the room back to a Deluxe room on the second floor which was perfect.

But when I booked I was under the assumption that I was booking Bed and Breakfast at £125.16 per night.....apparently not so. That was an extra payment .

I had booked two nights parking at £6 per night on check out they wanted to chare me £8 per night. Although they did then only charge me £12.

I would stay there again but I would double check Expedia booking process to ensure I was getting what I thought!!!

Self

10/10

Exceptional

08 Jul 2026

STEWART B

From the moment we arrived till we checked out we found the staff extremely helpful, our room was cosy clean and well maintained, Clean towels were provided daily and bedding was changed upon request. Breakfast was great with a continental theme or cereal and your usual fry up which i must admit i enjoyed. the bar was well stocked with a great choice of beers, bottled beer, wine and spirits. The restaurant menu was very nice with the usual meals found at bars etc. Food was well cooked and waiting times were very good. Overall i would highly recommend the hotel.

Partner

2/10

Poor

07 Jul 2026

John

Dreadful overp

10/10

Exceptional

07 Jul 2026

Dawn

Love the Royal Hotel. The renovations look great & the family room just perfect for us. Fantastic breakfast. Staff very helpful. We will be back to stay again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

dawn

Beautiful room, very spacious and clean

Partner

8/10

Excellent

05 Jul 2026

Dawn

A nice hotel with a good breakfast choice. The the room was a decent size and very clean and the staff were very helpful

Partner

8/10

Excellent

04 Jul 2026

Ginny

Good breakfast. Fan in the room was quiet and very welcome.

Partner

8/10

Excellent

04 Jul 2026

Kevin

Great location. Food was really good at the fat badger on site. It was a hot weekend so the absence of air con was a problem but not many weekends in the UK are that hot to be fair

Partner

10/10

Exceptional

04 Jul 2026

Karen

Staff were lovely food was great will definitely stay there again

Partner

8/10

Excellent

04 Jul 2026

Alex

Overall the stay was good but the restaurant service was very slow at dinner. The bar and the rooms were good, we booked parking and it was hassle free name and reg. number on a frame on the wall. All staff helpful and polite. The buffet breakfast was good and plenty of choice

Partner

10/10

Exceptional

03 Jul 2026

Lee

Excellent stay all round

Self

10/10

Exceptional

03 Jul 2026

Christine

Gorgeous hotel. Original features, bar area amazing with sea views. Room clean, window open and a fan to keep cool. Breakfast was fab. Staff all helpful. Thank you for a lovely visit.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Luke

Would not recommended. Won’t be going back there.
Fair enough before we arrived they offered us to bid for early check-In and swap house keeping for a drink for each person at the bar which would have been £6.60 for a small house wine. We had no response to say whether the early check-In was confirmed so we rang on the morning of arrival and said we would be there for 11:30 any chance of early check-In, the guy couldn’t do enough for us and made sure a room was ready for when we arrived.
One day we were in the lift going to our floor, it’s would go up and stop at floor 3 but the doors wouldn’t open, it started beeping and flashing and went back down to ‘B’, it did this twice then we got out and consulted reception. The reception said they do random testing at any time, myself and fiancée are petrified of lifts so it would have been nice to know beforehand, the receptionist just shrugged like it wasn’t his problem. We didn’t use the lift again.
Sunday morning for breakfast £15.50 buffet style all you can eat. The food was slow coming out so people were stood with half plates waiting for the remainder, it started coming out but it was cold. I got to the mushrooms and there was a dirty black hair in there, I told the server who replied by saying that’s all we have. No there’s a hair in the mushrooms. He took it away and shout ‘no more mushrooms today everybody’ like I was in the wrong. The croissants were raw in the middle, not even cooked. Utterly disgusting.

Partner

8/10

Excellent

01 Jul 2026

Susan

Stayed here a few years ago and the improvement was noticeable immediately.
Only one little gripe - there was no book swap available.

Partner

10/10

Exceptional

01 Jul 2026

Luke

Great room, view and breakfast was fab

Self

10/10

Exceptional

01 Jul 2026

Raymond

Everybody was helpful staying in a clean room with all the facilities. The breakfast was brilliant with the bar providing a good service. The hotel is situated in a good location not far from the sea with plenty of places to visit.

Partner

10/10

Exceptional

01 Jul 2026

Andrew

The room was outdated

Partner

10/10

Exceptional

01 Jul 2026

Kate

This was a fantastic hotel with a great family room lots of space and great facilities. The whole hotel was clean well cared for with fun quirky decor to match the age of the building a good mix of old and new. Great location just a few minute walk from everything but far enough for a peaceful rest. Staff were fantastic and parking was easy thank you.

Family_with_children

10/10

Exceptional

29 Jun 2026

Emily

Beautiful hotel, especially the main reception and restaurant. The room was basic but clean and comfortable, the view from the room was stunning. There is a very convenient car park right next to the hotel if you can't get parked at the hotel, and is probably cheaper if you arrive later. The breakfast was great, with lots of options and staff were friendly and welcoming. Overall would definitely stay here again.

Partner

10/10

Exceptional

29 Jun 2026

Diane

Hotel lovely staff very helpful, if booking a stay i would recommend booking a car parking space. Plenty of choice at breakfast

Partner

8/10

Excellent

27 Jun 2026

Linda

Great location, easy parking. Everyone was helpful and friendly. The breakfast was very good, and we made good use of the bar
The decor in the hotel corridors is very dark, and there is only one small lift

Partner

6/10

Pleasant

26 Jun 2026

Sheena

Hotel is quite dark and old fashioned. Location is great. Staff at reception, bar and cleaning were excellent excellent. Problems at breakfast. Some staff were unhelpful. Selection of food was just okay. Quality was good. On one occasion I asked a member of staff when would tomatoes, beans, mushrooms and scrambled egg be replenished. Answer was we found a hair in mushrooms so had to throw them away. Other food will be out when it's out. Waited nearly 20 minutes for food. This was at 8.45 a.m. and breakfast didn't finish until 9.30 a m. Disappointing as other days there was plenty of selection. Parking was good too, although we had to pay £6 per day.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Carol

The Royal is situated in a very good position, walking distance to the town centre and to walk on the coastline.

Family

10/10

Exceptional

26 Jun 2026

marc

Perfect location staff were very friendly very clean.

Partner

10/10

Exceptional

24 Jun 2026

Jessica

Really lovely hotel, location is ideal to get out and about around Whitby with a view of the abbey and the whale arches at your doorstep. The bed was super comfortable and a big smart tv in the room too which I know isn’t a big deal for some people but we like to watch a film before bed. My only issue I had was when we were checking in, we got to the hotel around 8:30pm which is understandable that it is way past check in time but there was nobody on reception so we had to wait around for 20 mins until someone finally noticed us as there wasn’t a bell or anything to try get attention. I understand they were probably helping out in the bar etc as it was very busy but it just made us feel a bit ignored and not valued as a guest.

Partner

10/10

Exceptional

23 Jun 2026

Angela

The hotel is being totally refurbished and yet all of he staff are helpful and very friendly.

8/10

Excellent

22 Jun 2026

Vivienne

Very clean room helpful staff didn’t appreciate the scaffolding outside our room

Partner

10/10

Exceptional

21 Jun 2026

Bridget Anne

Enjoyed my stay good hotel restaurant very comfortable good location

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Julie

The room was excellent with a very comfy king-size bed beautiful view of the sea and Abbey. The only downsize was the bathroom is need of a refurb as the shower cubicle is very small and the doorway is very small. Has a bath that we did use made the bathroom a little cramped. It is due a refurb so be great to come back.
The breakfast was very good but would of liked some more options for vegetarians. The bar was lovely with a nice ambience in The Fat Badger Brand

Partner

8/10

Excellent

20 Jun 2026

Diane

We were first offered a room with no views of anything as the windows were boarded up. The hotel was/is going through some refurbishment and the decor in the room we turned down and the one we accepted was however first class.The decor was very tastful, the furnishings and fittings were to a very very high standard. Bed was huge and the sheets & pillows were very comfortable....... Egyptian cotton?Probably would have extended our stay had we had a sea view but on whole we'd definitely recommend this hotel to anyone. Would we stay here again, definitely without hesitation.

10/10

Exceptional

20 Jun 2026

Lyn

Great hotel nice view over looking the sea. Short walk down into Whitby. Will be staying again on our next visit to Whitby.

Partner

10/10

Exceptional

19 Jun 2026

Michael

Room was excellent because it has had new furniture.Staff was excellent

Partner

10/10

Exceptional

19 Jun 2026

sharon

Absolutely brilliant, beautiful victorian Hotel,retaining alot of original features... staff are amazing ALWAYS happy to help...especially Dannie, Ellie and reception.... food is a must ive the best steaks ever here... we go about 5 times a year.... due to the service, cleanliness and value for money....

Partner

10/10

Exceptional

18 Jun 2026

Joy

Friendly staff, good breakfast, clean room, close to Whitby whalebone arch so good views. Enjoyed our one night stay.

Partner

10/10

Exceptional

17 Jun 2026

Jonathan

Kerry on reception is an absolute credit to you not only was she helpful with us checking in, sorting out our Drinks vouchers pointing us in right direction for food , impartial too , even then thou we dined in your restaurant, where the food was not only delicious but well portioned too. And for your new 2 week old manager looks like a good find for you as he hospitable friendly and knowledgeable.
Back to Kerry thou not only was she helpful to us but also fellow guests an elderly lady who she sorted a sandwich for and then assisted her back to her room. Gentleman on the morning desk could learn alot from her .Breakfast choices no issues and plentiful and tasty, staff there also friendly and with a welcoming smile.
Room very spacious clean warm and the sea/abbey view excellent.
Many thanks we will be back in the future

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Paul

It was more than what I expected. Great room with a great view in a great hotel in a beautiful town. Food and service were first class. I was a chef many moons ago and worked in some top hotels from London, to Harpenden to Hereford and not to forget, chef for Celtic Football Cluband this hotel would be in that league. Thank you for a wonderful short break. I'll be back someday.

Partner

10/10

Exceptional

16 Jun 2026

Karen

Very good food. Great sea view. Any problems are delt with straight away.

8/10

Excellent

16 Jun 2026

Katie

We had a great stay in Whitby, staff were all knowledgeable and friendly. Breakfast was okay for buffet style but nothing special.
Think it would be wise to upgrade the lighting in the rooms as they are very dark with only wall lights and a lamp.
If you do need parking it is best to call ahead to reserve. It was not made clear this was the procedure for their main car park, there is also a small overflow which was full and we had to use public parking for double the cost.

10/10

Exceptional

15 Jun 2026

Patricia

We had a lovely stay. The bedroom was a little smaller than we expected; however, it was advertised as a small double room, so we knew what to expect. Despite its size, the room was very comfortable, beautifully fitted, and spotlessly clean.

The bathroom was almost bigger than the bedroom and was very modern with excellent new fittings heated towel rail ect which was a plus.

Breakfast was delicious lots of choices full English & continental, we had a very enjoyable stay and would definitely recommend this hotel to anyone looking for a clean, comfortable, and modern place to stay.

Partner

8/10

Excellent

15 Jun 2026

Janet

Good sized room. Breakfast very good

10/10

Exceptional

15 Jun 2026

Mr m t hannan

Excellent stay, staff where great

Partner

10/10

Exceptional

14 Jun 2026

Joanne

Excellent stay, clean,good bar, good food, helpful staff.
Definitely coming back!!

Partner

10/10

Exceptional

14 Jun 2026

Sandra

Enjoyed breakfast
Had a meal in the fat badger Enjoyed

Partner

8/10

Excellent

14 Jun 2026

Aileen

I was there for a 60’s weekend so didn’t use the facilities much. The rooms were fine but bathroom was tired What I expected in a hotel this old. A lot of renovations going on on the outside and a new lift has been installed so money is being invested. Staff were all lovely On a hilly location so need plenty stamina

Friends

8/10

Excellent

13 Jun 2026

RICHARD

We booked a family room and asked for one with easy wheelchair access, they don't have any, all family rooms involved steps - however they had free of charge given us a second accessible room next door to a family room, just without going down the steps. Really do appreciate going above and beyond with that. Rooms were great, clean and well prepared, large TVs, good Tea-Tray. Interior to corridors is a matt dark grey colour, most odd, makes the corridors dark, but quirky and you can see the sloped floors of this old building. Very good condition, no complaints on the hotel, Just one problem, a band was playing until 11:30pm and you could hear the bass, boom, boom rattling through the building and shaking the windows. Really was very unpleasant. So our first time at this hotel, mixed experiences, above and beyond on service and support for our wheelchair needs but spoilt by the music, too loud and obtrusive right into the bedrooms. We didn't have any food in the hotel so can't comment.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

kathryn dianne

Upgraded to a recently refurbed 4 poster room. Lovely views to abbey, harbour and sea. Food good quality and reasonably priced. Good range of draught beers..
Very enjoyable stay.
Hotel currently being refurbed, worth requesting a refurbished room

Partner

6/10

Pleasant

13 Jun 2026

Graham

Great location, very old hotel, needs some renovation.

Partner

8/10

Excellent

12 Jun 2026

John

We enjoyed our stay, good views of the abbey and harbour and would stay again. Bed was
comfotable.

10/10

Exceptional

12 Jun 2026

Elizabeth

Excellent staff excellent breakfast

Partner

8/10

Excellent

10 Jun 2026

Jon

All OK bit dated but we new that

Partner

10/10

Exceptional

09 Jun 2026

mark

Excellent hotel, Room was very clean & view looking out at the Abbey was fantastic!!! Breakfast was Delicious, staff very helpful definitely stay there again ..

Partner

8/10

Excellent

08 Jun 2026

N

Noise insulation is not the best and a shame that the restaurant does not do takeaways so guests would have been able to enjoy their meals in their rooms or as room service. Other than that, brilliant views, mesmerising decors in the lobby that definitely added to the charm of Whitby

Self

10/10

Exceptional

08 Jun 2026

Francesca

Stayed in a family room, spacious and stylish. Staff on the desk excellent.

Family_with_children

4/10

Poor

08 Jun 2026

Ruth

Room 201 is situated next to 2 sets of noisy slamming doors was noisy and unenjoyable

Partner

10/10

Exceptional

07 Jun 2026

Andrew

The room was spotless but a bit dated. Bed was very comfortable. However, ran out of eggs and bacon at breakfast and sausage was undercooked

Partner

10/10

Exceptional

06 Jun 2026

Iain

We recently stayed and was pleasantly surprised. Extremely good value and we plan to visit again.

Partner

8/10

Excellent

06 Jun 2026

Caroline

The staff were lovely. The deluxe room was small for a double, apparently called deluxe because it had been refurbished.
The general hotel was smart but very dark, Only 1 lift. The parking situation is bizarre - if booking make sure you reserve a parking space (weeks in advance).