Benjamin
Booked the presidential suite for me and my parter for roughly 4/5 times the cost of a standard room. The size of the suite and balcony area was great and definitely had a luxury feel. On looking around we realised the sauna was not working and reception was very friendly and promptly sent somebody up to fix this issue, the room was very hot with the heaters on and the panels in the room not controlling the heat so the first night was a very uncomfortable nights sleep with the upstairs room peaking at 31 degrees in the day. Again the staff were very helpful and basically explained that aircon hadn't been turned on due to the time of year and therefore would send somebody up to turn the heaters off which made it a lot more bearable after some windows being opened. Over the 3 nights we had a few niggles, the balcony had bits of broken wood from the bottom of a chair on arrival, bottles from the previous guests still scattered around and the few cushions that were left out had bird poo on them that was left for us to clean. I understand the location and this may happen during the stay but it should be cleaned before a check in, the hot tub only had about a third of the jets working, the water in the room including the shower was only luke warm for 2 of the 3 days and the bottle opener broken. The room could have been lovely but there were a number of things that were needing attention. The hotel is also next to quad bike tours setting off numerous times a day which was loud.
