Name: Swissôtel Sarajevo
Address: VRBANJA 1, Sarajevo, 71000, BA

6/10

Pleasant

03 Aug 2026

Sanem

It is the only 5 star hotel in town but expect a 3 star experience at best. We arrived to our room with no shampoo. The hand soap had a long hair wrapped around it. The scale did not have battires and had disgusting foot prints on it.

Gym is tiny and very few equipment. 3 people can hardly fit. Not enough machines.

The concierge desk is always empty and non responsive. You need to track down employees to get your car and etc.

Some of the employees are rude until you remind them that you are a hotel guest and need better service. Except - Alen and Ensar at the restaurants were extremely friendly, attentive and helpful. They were very understanding and flexible with our allergies.

15 mins from airport.

10/10

Exceptional

02 Aug 2026

jessica

The spa and breakfast were major highlights. Would book here again.

10/10

Exceptional

25 May 2026

Radz

Me and my husband went to stay the night and had the most loveliest time at the hotel. The room was clean and we had stunning view. They kindly upgraded us to deluxe room. The staff were amazing and helpful. Thank you for a lovely stay at your hotel and we wish we stayed for longer.

Partner

6/10

Pleasant

23 May 2026

ARTURO

Ufff they need a lot of training in several areas in the hotel specially in cleaning and maintenance
Actitude of some of the staff but there is not much to choose from regarding hotels in Sarajevo

Family

8/10

Excellent

25 Apr 2026

Mauricio

Clean rooms, Exelent unification

Friends

10/10

Exceptional

25 Apr 2026

Joseph

Extremely helpful staff. Great rooms and breakfast.

Partner

10/10

Exceptional

21 Apr 2026

CHOUDHURY I

Absolutely brilliant, highly recommend to visit Sarajevo and this amazing hotel

10/10

Exceptional

19 Apr 2026

Pam

The hotel was an excellent experience. First class all the way. We really enjoyed the spa. The sauna and salt room were great and we had excellent massages. The staff went out of their way to make us comfortable, the room was great and the breakfast was fantastic. We enjoyed our walks along the river to and from Old Town and to restaurants for dinner. Highly recommend.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Katrine

Very mice stay for me and my kids.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Amna

Amazing, one of the best hotels we’ve ever stayed at and we always will come back. The most amazing staff, best location and service.

10/10

Exceptional

14 Mar 2026

Ludmil

Nice and clean hotel, with modern look and amenities.

Self

10/10

Exceptional

13 Oct 2025

Kaneez

Staff were super friendly and helpful. The hotel is literally connected to the SCC which was SO continent for food and shopping!! Its also just a short 30 minute walk / 8 minute drive away from old town. You can also get the tram which is right outside the hotel by the mall entrance. There is even another mall right opposite outside with more food and shopping options.

The room was clean, spacious and amazing views. 10/10

Leisure Family

6/10

Pleasant

11 Oct 2025

Aasim

Service was abysmal.

Room phone was broken. Called hotel multiple times throughout the day across the trip -- no answer. Raised the issue with front desk multiple times, nothing was done. Other requests were likewise ignored.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2025

Osama

Very friendly, super clean and convenient location

Business

4/10

Poor

19 Sep 2025

Siobhan

Not a western hotel despite its name

The good: our room was huge and the bed was comfortable. The service at the front desk was excellent. The breakfast was also delicious with plenty of options.

The bad: there is no alcohol served in the hotel. No lounge bar, nothing, as well as very few options anywhere around the hotel. Even dining options are limited. The no alcohol policy is nowhere stated on the website.

It is also far away from the main attractions of Sarajevo. It is close to a mall, but we didn’t come to Sarajevo to go to a mall.

Lastly, the restaurant for dinner is terrible and there are very few options around the hotel. The two nights we were there, there was only one other table occupied and our food still took forever and was served cold. My brother’s chair broke when he went to get up from the table and he is not a large man. (175 lbs). Not one apology or question whether he was ok.

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Fredrik

Great room, terrible breakfast.

Really spacious and nice rooms with fantastic windows. Overall very happy with the room even though small details could be better. However, the breakfast was terrible and not worthy a 5 star hotel which ruined the overall experience of the hotel. We were there at 9am and breakfast closed at 10.30 so still plenty of time left of the breakfast but we arrived to a chaos. Half of the plates with dishes were empty and the other half were almost empty. No one bothered to refill it and no one bothered to clean up the mess people have made. There were food all over the floor and on the counter. The eggs were all chrushed. It looked like my 2-year old daughters pre school had been there before us.

Partner

10/10

Exceptional

23 Aug 2025

Nadia

Loved the hotel. Beautiful, clean great staff . Breakfast was great

Leisure Friends

10/10

Exceptional

11 Aug 2025

Nadia

Very nice and clean hotel. Friendly staff

Leisure Friends

10/10

Exceptional

08 Aug 2025

Shahm

Convenient with Central access, mall access, wonderful service

10/10

Exceptional

30 Jul 2025

Verified traveler

Amazing 5 stars.

Amazing staff and service. Beautiful hotel. Thoroughly enjoyed our stay, made it so special. If I ever return to Sarajevo, will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Vahid

Amazing as always

As always amazing service very welcoming staff always happy to help, very clean good location definitely recommend Swiss hotel Sarajevo.

We will definitely be coming back again ⭐️

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Saim

Perfect

Leisure Family

10/10

Exceptional

04 Jul 2025

Per

Will be coming back

Very nice overall! Staff is very customer focused and you really feel welcome.

Self

10/10

Exceptional

25 Jun 2025

Christopher

Large rooms, clean, free minibar, excellent staff that can help you with booking anything. Excellent breakfast, terrific location! I stayed in many 5 star hotels on my trip and this was by far the best!

Leisure Family

10/10

Exceptional

24 Jun 2025

Jaime

Muy agradeable y muy buenba atención

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Hala

Amazing hotel and stay!!

10/10

Exceptional

09 Jun 2025

Edita

Property was beautiful, awesome views, well maintained, clean, breakfast delish and lots of options. Staff were very professional, friendly and catered to your every need and concern.
Pool and spa space was very relaxing; we used pool and saunas for a day.
Only feedback I have is to add some memory foam toppers on the mattress as they were quite hard. Seems to be somewhat of a common theme in Europe, maybe sleeping on stone is better for your back but I need a bit more cushion as you’d get quite numb sleeping on these beds. Same feedback from rest of family!

Overall, highly recommended!

Leisure Family_with_children

10/10

Exceptional

29 May 2025

muhamed

Very clean! Staff is very friendly and helpful! Shopping center (SCC) is great too! Bunch of restaurants as well. Everything in one place!

Business_and_leisure Partner

10/10

Exceptional

14 May 2025

Kelly

I visited Sarajevo with my family in early May and stayed for a weekend. I was there with my spouse, 6 year old son and in-laws.
Our experience was simply amazing and one of the best hotel experiences we ever had.
We were greeted by Hasan, a lovely man who went above and beyond to ensure we had the best possible experience, he recommended restaurants, shopping spots, places to see.
The breakfast experience the hotel provides was amazing, we were overwhelmed by the kindness and hospitality that every employee displayed. It was as if my own family owned the place. It is without a doubt the only place I will ever stay when visiting Sarajevo.

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Ana

Amazing value

Huge and beautiful room , super nice staff, good location, though not in the old town . Very nice and decent price

Partner

10/10

Exceptional

26 Apr 2025

Marianne

Staff is very helpful, location is great, it was a wonderful 2-day stay.

Leisure Self

10/10

Exceptional

19 Apr 2025

Shamim

It’s an excellent location, close distance to most of the facilities.
The staff are excellent and friendly.
Definitely come again

Leisure Friends

10/10

Exceptional

13 Apr 2025

Mustafa

Overall an enjoyable stay. Amazing staff . Good location

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Sahdia

Lovely staff, perfect location. Thank you to Emir who was always so helpful at breakfast- would come again

Leisure Family_with_children

8/10

Excellent

01 Apr 2025

James Marc Devindra

Nice hotel although use some improvement with breakfast service and spa facilities

Leisure Partner

6/10

Pleasant

31 Mar 2025

Verified traveler

The beds are terrible, felt like we were sleeping on the floor other then that all was good. We told the reception about the beds and she said that they were going to put something soft there like a matress but when we came back there was nothing there and when we asked about it again they said roomservice do not work after 10 which means that she lied to us in the first place

Friends_and_family Friends

10/10

Exceptional

14 Mar 2025

Jennifer

Staff was attentive and friendly - made sure we had all the relevant info - I was celebrating a birthday and they made it extra special with an in room sweet treat - hotel is located in one of the best spots of the city - easy walk to almost anywhere - covered parking in the scc center and the hotel has valet. Breakfast had a lot of options both traditional Bosnian and some intercontinental /American type breakfast options - rooms were very nice and I would have to stay very nice and best hotel in downtown Sarajevo - highly recommend!

Leisure

10/10

Exceptional

21 Feb 2025

Vahid

Amazing

We have been coming to this hotel for years and always find it very good very friendly staff and service always at high level. Thank you to everyone and see you again soon we love Sarajevo.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Andreea

This hotel was very beautiful, exquisite bath and shower areas, carved wooden panels in the rooms, cute sitting areas by the large windows. I thoroughly enjoyed this hotel. The pool, sauna and hammam were elegantly designed. Very relaxing vibes. The massage services were also excellent as well as the food.

Leisure Self

10/10

Exceptional

10 Jan 2025

Benjamin

Outstanding Hotel, one of the best actually that I have stayed in Sarajevo. Conveniently located right in the shopping center access to Sarajevo City Center. Hasan who works at the reception has not only provided the best service but always went above and beyond to ensure we have wjat we needed. One example was when we were trying to find taxi to attend Severina Concert. He immediately ensured taxi was available while we were waiting in the lobby. Thank you Hasan for all of your outstanding service, professionalism, during our stay here.

Leisure Family

10/10

Exceptional

25 Dec 2024

KEVIN

Great modern hotel with terrific views. Bit of a walk to old town

8/10

Excellent

25 Dec 2024

Bryan

Nice hotel in a great location. The staff were professional and very friendly, they were excellent. Rooms are nice and a good size. Beds are very firm though and we found them uncomfortable.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Mitchell

Probably the nicest hotel in Sarajevo.

10/10

Exceptional

11 Oct 2024

Kenneth

Good quality room wi to an amazing view.
Incredible breakfast spread.

Business

10/10

Exceptional

30 Sep 2024

Faris

Excellent stay

10/10

Exceptional

08 Sep 2024

Ahmed

Excellent complementary upgrade

Business_and_leisure Family

10/10

Exceptional

05 Sep 2024

SANJA

The hotel has a central location close to everything! The room views are amazing and the entire staff more than amazing! An excellent stay!

10/10

Exceptional

22 Aug 2024

Emsa

Professional and friendly staff, the hotel is new, the rooms are very clean, great coffee and sweets at the lobby caffe, shopping and city center close. This hotel doesn’t serve any alcohol or dining options within premises. There are good restaurants around, walking distance.

Leisure Partner

2/10

Poor

22 Aug 2024

faisal khaled

I booked this hotel thinking it would be quiet at night. Unfortunately, despite my room being located on the 14th floor, the thumping music outside which started around 9 pm and lasted until 3 am. We requested a room change but we were informed the hotel was fully booked by the manager, yet there was online availability. Even our cancellation request was denied. In this regard the manager was not helpful at all. Definitely, we would not use this hotel again.

Leisure Partner

8/10

Excellent

24 Jul 2024

Mohammed

X

10/10

Exceptional

24 Jul 2024

Ljiljana

Amazing!

Everything was jyst top notch!
Service incredible, food, hotel condition, the real 5* property!
Oh, don't let me forget amazing pool and even better young people that works there!
Thank you everyone for this short but amazing experience.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

SHEN-RU

It’s not goodbye. We will see you soon ◡̈

Hasan and Selma (Front desk) and Edin K. and Amar (2 floor restaurant) were exceptional. They went out of their way to make us feel welcome and comfortable. Well done team and you should be very proud.

We cannot wait to come back!

Best wishes,

Shen-Ru (room 2001)

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Ali

1

Leisure Family_with_children

10/10

Exceptional

25 May 2024

Ahmed

Excellent service by the amazing team at the hotel

Business_and_leisure Family

10/10

Exceptional

21 May 2024

Abdulwahab

كان الفندق رائعاً من حيث الموقع والنظافة والخدمة وتعامل الموظفين والغرفة واسعة ونظيفة ومريحة جداً !! إلا أن هناك ملاحظة مهمة وهي وسائد النوم لم تكن مريحة على الاطلاق ما عدا ذلك فكل شيئ جميل ورائع
عبدالوهاب الحقان / دولة الكويت

Leisure Family

10/10

Exceptional

17 May 2024

AMIR

Excellent staff, immediate helpful service whenever requested, outstanding hotel and perfect walkable location.

Leisure Self

10/10

Exceptional

07 May 2024

Vahid

The stay was amazing very good service and friendly staff, very nice location

Friends_and_family Friends

4/10

Poor

01 Jan 2024

Orisley

Don’t deserve 5 stars. Expensive, dirty bathroom, stained couch in the room. No shampoo in the shower. Not fresh breakfast and limited variety

Leisure Friends

10/10

Exceptional

12 Nov 2023

ELVEDINA

Staff is very friendly and very nice location and view from the room. Would come back again

Leisure Partner

10/10

Exceptional

06 Nov 2023

George

Beautiful luxury hotel!

Beautiful luxury hotel. View of Sarajevo is gorgeous. Couldn't stop looking out the window. Staff friendly and helpful. One of the most comfortable hotel beds we have ever slept on. Will definitely stay here again on next visit to Sarajevo.

Partner

6/10

Pleasant

31 Oct 2023

Karen Kathleen

We have stayed here many times. This will be the last, the bathroom was dirty. The cabinets need to be replaced in the suites . Breakfast is still very good, but not the rooms .

Business Partner

10/10

Exceptional

01 Oct 2023

Verified traveler

Very pleasant and helpful front desk staff

Business

6/10

Pleasant

07 Sep 2023

Nazek

We liked the location, staff and there help up to their capabilities.
Hotel towels, toilettes as well as shower area cleaness has to be improved.

Business_and_leisure Family

6/10

Pleasant

07 Aug 2023

Tufal

Limited staff , nobody picks up the phone, non existent room service. Terrible customer service.

Leisure Friends

10/10

Exceptional

24 Jul 2023

Lucas

Good choice for Sarajevo.. Walking distance (15 min) from the old city where you can find many restaurants coffee shops bars etc.. The hotel is attached to sizeable shopping mall.

Leisure Self

10/10

Exceptional

20 Jun 2023

Irene

All perfect - can really recommend this place in Sarajevo!

Friends_and_family Family

4/10

Poor

17 Jun 2023

Kristoffer

Overall good but some bumps

Great service at check in, welcoming staff. Very nice rooms and good view. Unfortunately the hamam and sauna were closed (without prior notice). My daughter accidentally spilled a drink on the duvet cover, which I reported to the desk and offered to cover expenses for cleaning. It was promptly changed - nice.

The breakfast was very good and the staff kind and service minded. At checkout however I was charged 50 Euro for the cleaning of the cover which I found surprising. Also 10 Euro was added for parking when it was stated that as a silver member of hotels, it was supposed to be complimentary, which the staff did not take notice of even though I pointed that out.

Friends_and_family Family

8/10

Excellent

10 Jun 2023

Nazek

Location was perfect.

10/10

Exceptional

27 May 2023

Mansour

Every thing was excellent. Dennis at the front desk was very friendly and helpful which gave a first best impression. Also Bakir’s sense of humor.

Leisure Friends

10/10

Exceptional

23 Apr 2023

Kimberley

Had a fantastic stay at the Swissotel Sarajeo. Hotel is top notch, good service, impressive breakfast, and within walking distance to everything in the city.

Leisure Family

10/10

Exceptional

30 Mar 2023

Ryan

Food was real good. Hotel was extremely clean and staff was extra friendly

Leisure Partner

10/10

Exceptional

24 Mar 2023

Mutsumi

Conveniently located near shopping mall. Easy meeting point for tour pickups

Leisure Partner

10/10

Exceptional

22 Mar 2023

Mutsumi

Checkin person was enthusiastic and helpful. Gave us a room upgrade and great concierge service.

Leisure Partner

10/10

Exceptional

03 Mar 2023

Barakat

Thanks to the lady at the reception DRAGANA nice location nice staff

Business Friends

10/10

Exceptional

15 Jan 2023

Verified traveler

Excellent

Leisure Family

10/10

Exceptional

18 Dec 2022

Aleksandr

Very professional, supportive and friendly personnel, excellent size rooms, good location. This is a definitely great choice to stay.

Business_and_leisure Family

6/10

Pleasant

18 Nov 2022

Denan

Hotel is very nice. But the staff wasnt too friendly and failed to mention when the breakfast is and how to use hotel amenities like to pool and spa

Leisure Partner

10/10

Exceptional

18 Nov 2022

omar

الفخامه والرقي

افخم راقى فندق في سراييفو الافطار متنوع ومشبوك مع اكبر مول في سراييفو اسمه سيتي سنتر كما انه السوق القديم مشي لمدة خمس دقائق

Partner

8/10

Excellent

16 Oct 2022

Jay

Bosnia Sarajevo/Mostar

This is a fairly new hotel outside of old town. We were happy with the staff who are very friendly and helpful.
It is not really walking distance to old town but taxis are very inexpensive and we did take the local trolley which was fun.
Breakfast was very good with a wide range of fruit, cheeses, breads and cooked to order eggs.
It was not a problem but be aware this is a alcohol free hotel.
We would stay here again if we ever return to Sarajevo.

Partner

10/10

Exceptional

05 Oct 2022

SALMAN

The hotel is newly built and very clean. The front desk staff is very helpful and courteous. I can't say enough about their breakfast menu which was amazing. There is a mall, which is connected with the hotel, so if you just want to spend some time outside your room, or try a variety of different foods or beverages you can always do so. Transport is easily available. Two times, we called a cab from the hotel, and it arrived within 5 minutes. Would definitely stay there again.

Friends_and_family Friends

6/10

Pleasant

27 Sep 2022

Admir

Hotel was good but we did laundry and it is a complete rip off. Almost 300 BAM for one load of clothes.

Amenities were meh, half the rooms were not in service.

Leisure Family

10/10

Exceptional

22 Aug 2022

Verified traveler

Great hotel including service in the heart of Sarajevo new town

Friends_and_family Family

10/10

Exceptional

07 Aug 2022

Sven

Excellent

Excellent service and support in all thinkable matters.

Friends_and_family Family

10/10

Exceptional

26 Jul 2022

DRGUT

Excellent service and a great location

Leisure Family

10/10

Exceptional

07 Jul 2022

Metin

Quality to experience

Mükemmel bir otel, konumu harika, personel güleryüzlü, kahvaltısı çok ama çok iyi, manzarası eşşiz. Otelin sunduğu bütün hizmetler çok iyi.
Tek eleştirebileceğim şey var o da yatakları, çok sert yatakları var, alışık değilseniz bel ağrısı kaçınılmaz.

Partner

10/10

Exceptional

06 Jul 2022

Lauren

Lovely property and we enjoyed our stay!

Leisure Friends

10/10

Exceptional

27 Jun 2022

Huda

Excellent service and function

Business_and_leisure Family

10/10

Exceptional

18 Jun 2022

Karen

Staff is Amazing!!!

Business Partner

10/10

Exceptional

08 Jun 2022

Dorde

Very attentive staff

Business Self

10/10

Exceptional

31 May 2022

Sabin

Everything’s

Business_and_leisure Family_with_children

10/10

Exceptional

26 May 2022

Senad

Great location, very friendly staff, great views, very clean and luxurious, good breakfast options, within walking distance to the old town, adjacent to a big shopping centre, great dining options nearby. I would have liked a coffee pod machine in the room rather than just a kettle.

Leisure Self

10/10

Exceptional

26 May 2022

Mahir

Located at the heart of Sarajevo, I highly recommend this property. The connecting shopping mall makes the whole experience even better!

Leisure Self

4/10

Poor

20 May 2022

Golnaz

The property and its restaurants do not serve alcohol, I asked for a beer and I was told since the owner was Saudi they did not serve alcohol at the property or the restaurants in the mall complex!!! This is the first time that I have heard of an alcohol free hotel in Sarajevo!

Business Self

10/10

Exceptional

09 May 2022

Senad

Excellent hotel, great location, friendly staff, great food, clean and modern, love it!

Leisure Self

10/10

Exceptional

07 May 2022

Bojan

Helpful and professional staff. Rooms are clean, modern and spacious.

Leisure Partner

10/10

Exceptional

23 Apr 2022

Dunja

Excellent location with spacious and luxurious bedrooms including panoramic view from the higher floors. Nothing bad to report!

Leisure Family_with_children

10/10

Exceptional

16 Mar 2022

Salih

Best hotel in sarajevo by far

Maybe spa costumers service could be better

But hotel is perfect

Business_and_leisure Family

10/10

Exceptional

28 Dec 2021

Paulo

Maravilhoso

Incrivel. Eh o edificio mais moderno de Sarajevo
Atendimento cordial nota 10
Desde o manobrista , passando pelos garcons , a moca do cafe e os atendentes de check in
Um destaque a recepcionista de check in chamada ALMA.
Quarto amplo e limpo
Moderno
Padrao Swissotel

Friends_and_family Family

10/10

Exceptional

21 Nov 2021

TUNA

Harikaydı

Friends_and_family Family

8/10

Excellent

18 Nov 2021

Kholoud

Short visit

It was wonderful, I liked the service, staff are friendly, spacious rooms, clean with heating & cooling system, beds are wide & comfy, but I didn’t like pillows.very reasonable price for that standard. I just tried the food in the hotel, I think their catering needs huge up grade . The location of the hotel is fantastic, joined with shopping mall with short cut exit & walking distance to many attractions

Business