Jennifer
Very clean and updated facilities.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
9.0/10Excellent82 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort8.4/10 8.4
Condition8.6/10 8.6
Amenities8.4/10 8.4
See all ratings- Hotels with charm
Photos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Puerta Chichen
This charming hotel is set in Chichen Itza.
Show less
Located in Tinum, HOTEL PUERTA CHICHEN is in a national park, within a 5-minute drive of Pre-Hispanic City of Chichen-Itza and Court of the Thousand Columns.
This spa hotel is 1.1 mi (1.7 km) from Platform of the Eagles and Jaguars and 1.1 mi (1.7 km) from Temple of the Bearded Man. Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment.
Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and coffee/tea in a common area.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
Pre-Hispanic City of Chichen-Itza
1.4 km / 0.9 mi
Pyramid of Kukulkan
2 km / 1.2 mi
Platform of the Eagles and Jaguars
2.1 km / 1.3 mi
Court of the Thousand Columns
2.1 km / 1.3 mi
Temple of the Bearded Man
2.2 km / 1.3 mi
Temple of the Warriors
2.2 km / 1.4 mi
Red House (El Chichanchob)
2.4 km / 1.5 mi
El Caracol
2.6 km / 1.6 mi
Cenote Ik kil
5.9 km / 3.6 mi
Gran Juego de Pelota
11.4 km / 7.1 mi
Cenote Yokdzonot
15.9 km / 9.9 mi
Cenote Chihuán
38.5 km / 23.9 mi
Cenote Zahamal
39.7 km / 24.6 mi
Cenote Samula
41.3 km / 25.7 mi
Cenote Xkeken
41.3 km / 25.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Puerta Chichen
50
reviews shown
Lisa
The staff were helpful and welcoming. The restaurant was good. The room was basic but comfortable.
Shelly
Beds were hard and you could hear children crying next door. Otherwise it was nice.
Miguel
It was very clean, quiet and peaceful.
Nitesh
Staff were very helpful and room was good
George
Nice staff. Clean rooms an
Norma
Clean room. Hot water. Noiseless, working AC!
Wendy
Friendly staff and great tourists guide guy
David
The best Hotel
The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Monica
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Anna
For one night it was okay
We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.
Esther
The staff was very friendly. We booked a guide to Chichen Itza which was excellent.
Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Elizabeth Guadalupe Renteria
El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente
Rachel
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room.
The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive.
There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing.
The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel.
I am thankful we just spent 1 night there.
The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive.
There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing.
The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel.
I am thankful we just spent 1 night there.
Andrew
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Martin
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
John p
Stay here.
Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Kelly
Good location for one night to visit chichen itza
The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a \"city\" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed.
Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you.
Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got.
Pool was good and reasonable temperature.
We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice.
For one night it was okay
Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you.
Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got.
Pool was good and reasonable temperature.
We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice.
For one night it was okay
Alice
Nice stay
We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Monalis
The room was very clean. The employees were very helpful and courteous.
julian
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Chloe
Great hotel
We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Michael
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Lowell
A convenient place to stay
Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Jorge
This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Hal
Lovely little place to spend the night before spending the day in Chichen Itza
Ivette
.
stephane
Hôtel en bord de route sans charme on ne capte pas la wifi à l’intérieur des chambres il faut sortir pour capter d’où fauteuils devant la chambre, personnel très accueillant un stop pour visiter chichen itza à l’ouverture
Mario Vinicio
Personal muy amable
Sebastien
This hotel was perfect for our visit to Chien Itza. They were very helpful in organizing a guide. The rooms are lovely and clean . The garden is very nice with a lovely pool that the kids especially appreciated. I would absolutely recommend this hotel.
RAUL
Habitación limpia y buen servicio de restaurante.
gaia
Poco curata come tutto il paese
Gabriela
Es un hotel muy tranquilo para descansar, el personal fue muy amable
Arleth
Buen lugar para una noche después de estar todo el día en Chichén Itzá, limpia, cómoda y el buffet a buen precio y rico. Solo falta el internet en las habitaciones que no llega muy bien. Nosotros llegamos caminando a la zona arqueológica sin problemas. Lo recomiendo ampliamente .
Efren
No recomiendo este hotel para nada, de los 5 hoteles en diferentes ciudades que he visitado en México, este ha sido el más caro y con menos calidad. Mi pago inicial por una habitacion era de 80 usd, pero al llegar adicionaron un extra cargo y tuve que pagar 120 usd por una noche y solo una habitacion, demasiado caro para la zona. Además el internet es pésimo, no funciona dentro de las habitaciones, se veian las personas acercandose al router en el lobby, el agua de la ducha es demasiado fría o demasiado caliente, nunca punto medio. Las toallas que nos dieron estaban completamente desilachadas. Las habitaciones no hermeticidad para los ruidos. Molestaba cada puerta que se abría o cerraba, las personas caminando por el pasillo tratando de alcanzar la internet en el lobby pues no hay en las habitaciones, las maletas rodando, cada pequeño ruidito se siente dentro de las habitaciones. Todo esto hizo que fuera la peor noche en México. Si buscas descansar y disfrutar de paz y tranquilidad, este no es el lugar que estás buscando.
I do not recommend this hotel at all. Of the five hotels I've visited in different cities in Mexico, this was the most expensive and the lowest quality. My initial payment for a room was $80, but upon arrival, they added an extra charge, and I had to pay $120 for one night and just one room—too expensive for the area. Furthermore, the internet is terrible; it doesn't work in the rooms. You could see people approaching the router in the lobby.
I do not recommend this hotel at all. Of the five hotels I've visited in different cities in Mexico, this was the most expensive and the lowest quality. My initial payment for a room was $80, but upon arrival, they added an extra charge, and I had to pay $120 for one night and just one room—too expensive for the area. Furthermore, the internet is terrible; it doesn't work in the rooms. You could see people approaching the router in the lobby.
perle
Bien
Cela s’est bien passé
Le personnel est très gentil
Les photos sont fidèles à la réalité
Localisation idéal pour la visite de chichen itza à 5min à peine
Le personnel est très gentil
Les photos sont fidèles à la réalité
Localisation idéal pour la visite de chichen itza à 5min à peine
Cesar
Instalaciones cómodas, personal muy atento, está muy cerca del sitio arqueológico de Chichen Itza.
Jorge Anibal
Muy amable el personal de recepción.
En el restaurante quiza capacitarlos mas pero suoer amables.
En el restaurante quiza capacitarlos mas pero suoer amables.
ELENA
Encantador
Diego Enrique
Muy cercano el hotel a Chichén Itzá
Eduardo
My buen y muy amable
Aurelie
Hotel bien situé, tres bel extérieur
Propre
Propre
Melanie
Hotel familiar con excelente servicio
El personal es sumamente atento y amable. Muy serviciales y agradables al dar recomendaciones e información. El hotel en general, necesita de una remodelación. Sin embargo todo estuvo muy limpio y para dos noches estuvo muy bien.
Andrés ernesto
Colchones muy incómodos y almohadas mal olientes
victor
Buen hotel segun precio
Jan
Piscine et calme
Bien pour une nuit surtout avec la piscine
javier martin del
los colchones super aguados,
Verified traveler
Varm anbefaling
Super fint hotel, hvor vi boede en enkelt nat. Vi kunne have boet der flere nætter.
Der ligger super godt i forhold til Chichen Itza. God service- dejlig pool. Kæmpe anbefaling.
Der ligger super godt i forhold til Chichen Itza. God service- dejlig pool. Kæmpe anbefaling.
Elizabeth
El lugar está muy bonito y la atención es excelente! Muy cerca de una maravilla del mundo!! Muy recomendable
Bouayad
Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm).
No internet in the rooms.
Kind staff.
No internet in the rooms.
Kind staff.
Location & surroundings
Puerta Chichen
C 154 30x20 Km117, Chichen Itza, Mexico
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 6 more nearby hotels
