BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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8.6/10Excellent835 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.2/10 8.2
Condition8.4/10 8.4
Location8.8/10 8.8
Neighborhood8.6/10 8.6
Value8.8/10 8.8
Amenities8.4/10 8.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Chichen Itza
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at LOS ARCOS, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.
A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite. Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies.
Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. Ball Courts - 0. 5 km / 0.
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A stay at Hotel Chichen Itza places you in the heart of Tinum, within a 5-minute drive of Pyramid of Kukulkan and Court of the Thousand Columns. This family-friendly hotel is 3.9 mi (6.3 km) from Cenote Ik kil and 6.8 mi (11 km) from Gran Juego de Pelota.
Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in is available.
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Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Late check-out fee: MXN 450 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Italian
Spanish
Nearby attractions
Pre-Hispanic City of Chichen-Itza
1.9 km / 1.2 mi
Platform of the Eagles and Jaguars
2.6 km / 1.6 mi
Pyramid of Kukulkan
2.6 km / 1.6 mi
Temple of the Bearded Man
2.7 km / 1.7 mi
Court of the Thousand Columns
2.7 km / 1.7 mi
Temple of the Warriors
2.8 km / 1.7 mi
Red House (El Chichanchob)
3 km / 1.9 mi
El Caracol
3.1 km / 1.9 mi
Cenote Ik kil
6.3 km / 3.9 mi
Gran Juego de Pelota
11 km / 6.8 mi
Cenote Yokdzonot
15.6 km / 9.7 mi
Cenote Chihuán
38.1 km / 23.7 mi
Cenote Chichikan
45.5 km / 28.3 mi
Juan José Méndez Market
49.2 km / 30.6 mi
Francisco Canton Rosado Park
49.3 km / 30.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2004
- Total number of rooms: 40
- Number of floors (main building): 2
- Single rooms: 18
- Double rooms: 22
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Nearest Bus / Metro Stop
- Wheelchair-accessible
Show 45 more facilities & services
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Room serviceExtra charge
- Laundry service
- LaunderetteExtra charge
- Medical serviceExtra charge
- Bicycle hire serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Garden
- Terrace
- Sun terraceExtra charge
- Luggage room
- Café
- Bar
- Restaurant
- Non-smoking area
- Poolside snack bar
- Banquet hall
- Air conditioning in Restaurant
- Outdoor freshwater pool: 1
- Parasols
- Game roomExtra charge
- Spa treatmentsExtra charge
- Breakfast
- Breakfast buffet
- Continental breakfast
- Buffet lunch
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Picnic
- Non-smoking establishment
- Table tennis
- Horse ridingExtra charge
- Cycling / mountain bikingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room INNER-SUPERIORRoom • INNER-SUPERIORROO.IN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- INNER-SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room INNER-SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- INNER-SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.IN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIOR POOL VIEWRoom • SUPERIOR POOL VIEWROO.SU-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room SUPERIOR POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room GARDEN VIEWRoom • GARDEN VIEWROO.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room WITH VIEWSRoom • WITH VIEWSROO.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
Room WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE GARDEN VIEWSINGLE • GARDEN VIEWSGL.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
SINGLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SGL.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEW • 1 Bedroom • 5 m²DBL.GV
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Terrace
- Balcony
- Safe
- Centrally regulated air conditioning
- Fridge
- Minibar
- TV
- Direct dial telephone
Show all 12 amenities
- Hairdryer
- Bathtub
- Shower
- Bathroom
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
DOUBLE GARDEN VIEW
Room photos
6 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV
Room amenities
- Terrace
- Balcony
- Safe
- Centrally regulated air conditioning
- Fridge
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
- Bathroom
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE SUPERIORSINGLE • SUPERIORSGL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
SINGLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIOR WITH VIEWSSINGLE • SUPERIOR WITH VIEWSSGL.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
SINGLE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIOR POOL VIEWQUADRUPLE • SUPERIOR POOL VIEWQUA.SU-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
QUADRUPLE SUPERIOR POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.SU-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chichen Itza
DOUBLE RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Chichen Itza
100
reviews shown
David
Great hotel in a quaint little town. Only drawback was the Saturday night we stayed there was an extremely loud disco in the large, somewhat open-air building just next door. It began around 9pm and did not stop until 4am. The bass made it impossible to ignore it, and impossible to sleep. I don't know if this happens every Saturday night, or any other nights, and I don't think it's related to the hotel, but beware: you might be kept up by the noise!
Andrea
Beautiful little town, amazing hotel!
Breakfast and coffee, included for just $5, were delicious. Staff was incredibly kind and helpful and the pool and grounds were so gorgeous. It was a little difficult to find dinner out past 6 pm, but this was a wonderful experience, I highly recommend this hotel!!
Breakfast and coffee, included for just $5, were delicious. Staff was incredibly kind and helpful and the pool and grounds were so gorgeous. It was a little difficult to find dinner out past 6 pm, but this was a wonderful experience, I highly recommend this hotel!!
Joseph
The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.
Rodrigo A Tena del
Wifi was really bad and there were very noisy birds that don't let the guest sleep.
Bertha
Es un hotel perfecto para quedarse una noche si vas a visitar las ruinas de Chichén Itzá.
Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries.
Buen desayuno que es incluido. Rico café y el persona amable.
Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries.
Buen desayuno que es incluido. Rico café y el persona amable.
Kate
We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique.
The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring.
The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious.
What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble.
The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around.
We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once.
Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.
The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring.
The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious.
What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble.
The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around.
We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once.
Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.
JNANESWAR
Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.
Harry
Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Ariel
Very friendly staff, strong AC, pleasant poolside. All as advertised.
Room is pretty basic, like a motel in the US.
Room is pretty basic, like a motel in the US.
David
Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Raymond
Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Gavin
We enjoyed our stay generally
Harriet
Great location and a nice hotel.
Hidekazu
good
Ram
All great. Nice small town/rural experience. Lots of bird sounds.
stephen
Great Location, nice setting and reasonable
Edward
Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Nancy
The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.
Qiang
We were upgraded to the resort that near the ruin. It was great.
Suzanne
When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
hamideh
The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.
Raul
Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Shahid
It's very close to chichen itza
Luis
We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
rakesh
We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Alexis
Gran opción para visitar Chichén
Scott
Love!!
Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
VERONICA
Great!
Thanks!
Thanks!
Murtuza Badshah
It was a nice place to stay
Ben
Wonderful hotel with friendly staff.
Jason
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Jonathan
Happy stay
We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Andrew
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
William R
Beautiful property, Great Location
Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Catherine
Was ok.
Joanna
Perfect adequate for what we needed
Mark
This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Rosa
This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Kendell
Hotel was nice and close to chichen itza. Staff were very helpful with questions we had. Room was a good for the one night we needed. We stayed here for our stop to chichen itza and it was comfortable for that. Furniture is outdated and the chairs by the pool could use being changed. Beds a bit hard but not terrible. The rooms could use some maintence just from being old but nothing major. It worked for our one night.
Kevin
Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Eliana
The hotel was very average. Nothing like the photos you see when you are booking the hotel. The rooms are old. The hotel didn’t even have water available for their customers. It was all available through $$$. Very convenient to visit Chichén Itzá for one day but that’s it. Wouldn’t stay a day longer.
Dan
Easy check in and check out.
Included breakfast was fantastic.
Nice property but needs some maintenance
Included breakfast was fantastic.
Nice property but needs some maintenance
Diane
I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Daniel
Beautiful hotel. It’s very easy to reach Chichén Itzá, just a few minutes by car. The only problem was that the air conditioning made the room feel more humid. Maybe the filter needs to be cleaned or it’s something in the duct.
Roberta
Nice property.
Mariana
Nice for a roadside hotel
Claus
Very friendly staff. Helpful with rooms and trip to Chichen Itza.
Rooms are basic and breakfast is very basic
Rooms are basic and breakfast is very basic
Joseph
This is a wonderful hotel with gorgeous grounds. The entrance is an enormous thatched open lobby with friendly staff that speak English. Our room was on the 2nd floor overlooking the pool. It was comfortable and the air conditioning was great. The shower had great water pressure and the restroom was spacious. We ate at the restaurant the first evening and loved the food. The included breakfast was delicious. It's served in the open air and there are lots of flying critters that want a taste. They had delicious Papaya jelly that really attracted flys, so we had to place a napkin over it. You can walk to the downtown square easily where you will find several little shops and food vendors. Parking at the hotel is great. It's a five minute drive to the Chichen Itza ruins, or you could walk there. The ruins are extensive, so you would get your steps in for sure. We look forward to returning here with our kids in the future.
Veronica R
Clean & great service
Adriana
The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Carlos
Good option closest to Chichen Itza.
Ernesto
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great.
Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Juana
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Olivia
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show.
The breakfast was really good which was included.
The breakfast was really good which was included.
Yuriko
Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….
Javier
Summer 2024
We only stayed one night but we really enjoyed the restaurant and the pool.
Friendly staff and clean rooms.
Friendly staff and clean rooms.
Paul
The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
Krishneel
Beautiful hotel
Peter
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Ana
Nos encanto estar ahí muchas gracias por todo pronto volveremos
Jonathan
Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Jean Pierre
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Donna
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day.
The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”..
Pizza dinner was not throughly baked and not what we ordered, ate it anyway.
I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”..
Pizza dinner was not throughly baked and not what we ordered, ate it anyway.
I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Ernesto
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool.
You going to love the sound of many birds and admired the many green trees around the property.
You going to love the sound of many birds and admired the many green trees around the property.
Charles
Best option in Pisté, despite its failings
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Divesh
The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.
Hermilo
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Denise
At dawn and dusk there are a lot of beautiful birdsongs.
Victor
just fair
Kalyan
The hotel grounds are nice and the location is fantastic for visiting Chichén Itzá (5 min drive). The hotel staff are very friendly and helpful. The food in the hotel is amazing and was some of the best we ate in our week in Mexico.
Randall
Nice people at the bar an restaurant. Pretty much what we expected for the facility
Nikhil
Good place
The hotel is very conveniently located for those wanting to visit Chichen Itza early morning.
The staff is very friendly and breakfast spread is great.
We had a good time.
The staff is very friendly and breakfast spread is great.
We had a good time.
Danielle
Nice place but traffic noise
Mahealani
Beautiful property and convenient location for everything we needed to do in the area.
Verified traveler
Clean and relaxing stay
We had a wonderful one-night stay at this hotel. We got 2 rooms for our family of four. The place was clean and the beds were comfortable. The rooms could use more light and it took about 10 minutes (or perhaps a bit longer) of the showers running before the water got hot. We had dinner at the hotel restaurant, which was pretty good. And their breakfast was good as well. It’s very close to Chichen Itza and is close to an OXXO (a chain convenient store). All in all it was a nice stay.
jorge
Great place to stay
Juana
No elevator for the second floor. Beds are extra firm.
oscar
It is a very nice Hotel that on my next trip I will recommend it to my family and friends, special the people who works there very nice people.
SILVIA
Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
Alexis
The staff were incredibly friendly and helpful!
Scott
Very attentive staff
chantal
The staff, gardens room lovely breakfast all just fantastic, would return.
Yev
Good value
This is a nice place but needs to make a few changes. We stayed at this property for two nights. The staff was very friendly and accommodating to your needs. However, the quality of the mattress is much to desire, like sleeping on the top of a rock. The bed is nicely made and the room is very clean. Rooms need more outlets to accommodate plugging coffee pots. Food is high quality and kitchen staff take pride in their work.
Hitesh
great location and nice staff
Michelle
Staff is friendly, quiet location, close to Chichen Itzá archeological site
SHLOMO
needs improvement
the room was dark, badly maintained, nice pool, good breakfast.
Daniel
Staff was friendly and helpful. Rooms were clean. Bed mattress was a bit hard for me.Good restaurants nearby and very close to the ruins.
Kristofer
Nice place if you want to be in town instead of near the ruins. Nice staff and good value. Nice pool too.
Verified traveler
Its culture.
The scenery
The scenery
Sandra
Good things - location to Chichen Itza entrance is 1km away, aircon very effective, breakfast was good and lovely bread, nice pool
Room for improvement - During our stay Wi-Fi was only available in lobby bar, hot water very sporadic so hot showers not guaranteed
More general comment, not hotel related, is that there is nothing else in Piste. If we were visiting Chichen Itza again we would stay in Vallodid or Merida.
Room for improvement - During our stay Wi-Fi was only available in lobby bar, hot water very sporadic so hot showers not guaranteed
More general comment, not hotel related, is that there is nothing else in Piste. If we were visiting Chichen Itza again we would stay in Vallodid or Merida.
Lisa
Arrived to find Chichén Itza CLOSED! Due to a local strike by Mayan merchants blocking the entrance to the ruins. Staff very willing to accommodate but reservations were made by third party and they couldn’t really help. But the staff was very nice and helpful.
Luc
Wonderful stay
This is a meticulously maintained older hotel with impeccable service. The staff consistently delivered at a better level than I expected: i often wondered if they trained in a high end hotel before. While the facility is a bit older, everyone was impeccably dressed, courteous and perfectly trained and informed. The food was delicious, and served very fast. Everything was kept very clean with attention to detail, employees cooking food wore masks and hand sanitizer dispensers were present and filled in key locations. This is a great central location to work from to go to many of the sites in central Yucatán.
A minor note: my room was not very sound proof: a lot of outside noise came in - including some pretty sounding but very loud nightbirds. It’s on the street so expect some background noise. This normally would be a problem for me but, the rest of the experience more than made up for it. I would go back in a second.
A minor note: my room was not very sound proof: a lot of outside noise came in - including some pretty sounding but very loud nightbirds. It’s on the street so expect some background noise. This normally would be a problem for me but, the rest of the experience more than made up for it. I would go back in a second.
Curt
Clean quiet beautiful property
Kyle
This hotel was incredibly clean and the staff was very friendly and courteous. This hotel is in a very small town which worried us a bit because we know what small town hotels are like where we live. This was nothing like the small town hotels we're used to. This property including the restaurant blew us away. We would stay here again in a heartbeat.
Athena
Quaint and beautiful hotel in the middle of the jungle. We stayed here for just one night to visit Chichen Itza. We wish we our stay was longer. The hotel team we're very kind and attentive.
Ruben Daniel
Very unique surroundings with many different fruit trees.
Srinivasan
Good place to stay. Near to tourist attractions. Staff are very cooperative and friendly. Rooms are clean. Large parking lot
Linda
A lovely spot and the staff were very nice. However, our room window didn’t lock and the safe had no batteries- the staff assured me that the hotel was secure but rooms were easily accessible from the side. I didn’t insist but assume that the problems will never be addressed.
Elizabeth
It’s Easter Sunday and sitting by a beautiful pool in hotel, the staff is excellent and super friendly! Had laundry done here and free breakfast outside. Stayed 4 nights and enjoyed the ruins immensely. Saw a laser light show last night on the pyramid with the history of the Itza civilization! It’s a must see. Loved it all!
Rosa
Very nice hotel full of plants extra clean
Location & surroundings
Hotel Chichen Itza
45 Calle 15, Chichen-itza, Mexico
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Hotel Chichen Itza
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