Ona Hacienda del Alamo Golf and Resort

8/10

Excellent

01 Feb 2026

Stephen

Nice room

2/10

Poor

10 Jan 2026

Sarah

The walk to the room was dark and I tripped
No lighting
Bedroom freezing cold. We live on the resort but chose hotel as just moved in and no bedding
We also like to support local businesses
Very disappointed

Leisure Partner

4/10

Poor

01 Dec 2025

Edgardo

On top of being lost for almost an hour, with no help from staff, which got us to the hotel past 10pm, we learned checkout was at 10am! No food in the hotel past 10pm, no room service, a small empty mini bar inside the room with not even a water bottle. Which is kind of incredible in a hotel that is so out of the way and has no businesses or services nearby. Worst of all was learning that they know about the Google GPS situation and have done nothing about it. No signs on the road, no written instructions on how to get here etc.
In regards to the room, absolutely no ammenities. Just a liquid gel that serves as soap/shampoo/conditioner, really old and scrappy towels and a shower faucet that gets all the bathroom wet. This does not seem like a 4 star hotel and should not be advertised as such.
And to top it all off, checkout at 10am no matter how late you checked-in. I certainly do not recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

T

Lovely staff. Tasty food. Nice gardens. Beautiful pool area

Leisure Partner

10/10

Exceptional

21 Sep 2025

Callum

Excellence

Good service. And value

Self

4/10

Poor

08 Sep 2025

Karina

All of the paving around the property, balcony and around the swimming pool really dirty with mud. Loud live music on Saturday night. Heavy duvet on the bed, in summer, in Spain? Light covers not available, only duvet and sheet. Telephone in room did not work, so I had to get dressed and go in person to reception at 11pm.

Leisure Partner

6/10

Pleasant

31 Aug 2025

julian

The property is in the middle of nowhere. Unfortunately, chicken poop fertiliser odour seemed to infuse every breath taken. The grounds, which have the potential to be amazing, lacked care. Rubbish and weeds prevailed…

Leisure Partner

6/10

Pleasant

20 Aug 2025

Elaine

Quick getaway

Booked for 7 days at the last minute so no real choice. 2 single beds and no outdoor space. Staff very friendly and helpful. Would re visit but would want some outdoor space.

Partner

6/10

Pleasant

16 Aug 2025

V P S

Beautiful resort

The compound and hotel room were beautiful. However, the service at the restaurant was terrible. Hard getting drinks order in and we were told there weren’t any big bottles of water left only for the next few tables after us to be served the exact same order we had wanted. Food was good and plenty of choices at both breakfast and dinner buffets. Poolside was great albeit a little stressful. Hotel guests appear to be constantly pointing out ‘things’ for the staff to fish out in the pool - suspect these are potentially baby/children excrement. This happened on a daily basis. Poolside cleanliness can also be improved. Entertainment was good - great balance of peace and music/entertainment.

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Yvonne

Good

We arrived at the hotel too early, not the hotels fault but check in was 4pm but we waited for 6 hours before we could check in. The lady at the reception said that the room was not ready and that we could check again later to see when it is ready . No water was offered . We waited 6hours . Although they said we could use the pool facilities. It was a very hot day and so many flies were about . We waited and then when we finally checked in, it was a twin bed. Not what was specified in the agents website. The room itself, first impression was good . But there was lots of hair on the floor. Which I put down to the cleaners mop.They need to change their mops regularly. There was no kettle in the room but there is a fridge. We later found out from another guest about a shop just a few minutes and you buy drinks extra from there . Also there is restaurants close by . But we booked half board so no need to go out for food. One thing I liked about our room is that the pool is in the front of it. There is lots of flies everywhere but that’s nature. The beds was very comfortable snd the air condition worked well. Breakfast and dinner , we went early in order to get a clean table. Food options to suit every palate and the food was delicious. Fresh fruits were served each time. Apart from the check in experience, we enjoyed our stay

Partner

6/10

Pleasant

23 May 2025

Verified traveler

Nice hotel but most services closed

We went in Mid May 2025. A modern hotel. Room was nice and clean. Bed was very comfortable only 1 pillow though. They say the sheets will be refreshed on day 3 of a week long stay. We had spilt a small amount of coffee on the sheet but they just made the bed without changing the sheets. A handrail was loose in the bathroom and came off but staff fixed straight away. Looks a bit different to the photos but still very nice. Lots of flies and bugs around the pool area but theres probably not much that can be done about that. The pool was closed until July which was a bit strange as it was 28 degrees and very sunny. Some of the sunloungers were ripped and a few had bird excrement on them. The balanise beds were closed off. The snack bar by the pool was also closed. Staff were very nice and polite. Room didnt have coffee making facilites when we arrived but we were provided with a kettle and cups upon asking. We didnt eat much at the hotel, mainly went to the independent restauraunts and bar in the resort. Ordered a pork burger at the hotels club house which was raw in the middle so steered clear after that. The main areas were well lit at night but some of the paths between the apartments were very dark and we stumbled a few times on steps. The resort itself is quite remote. Definetely need a hire car if you plan on days out. There is a bus from fuente alamo to cartagena and murcia but getting a taxi is quite difficult. Staff were very helpful and rang several taxi firms for us.

Friends_and_family Friends

8/10

Excellent

13 May 2025

James

Quiet and relaxing staff great and food great 👍

Business Self

6/10

Pleasant

16 Feb 2025

shane

Desolate place without any facilities.

The room was fine and comfortable. The pool, Spa and aports center were closed. The golf course was in horrific shape. The restaurants in the community were closed. Felt like we were in a desolate movie lot. We paid for 2 nights, but stayed one and moved on.

Partner

8/10

Excellent

29 Jan 2025

Julie

Great rooms

Check in was great, very friendly staff, and room was great. Appreciate its low season but disappointing not to even have tea/coffee in the room as you have to go across to the golf club for all meals and drinks during October-April.

Partner

8/10

Excellent

06 Jan 2025

Barry

Convenient for the golf,didnt dislike anything apart from two dogs continually barking in the next door room.

10/10

Exceptional

09 Dec 2024

Ian

The hotel foom was good but TV channels limited and no English.
Restaurants in the redort very limited

10/10

Exceptional

21 Oct 2024

Dawn

Excellent

Every thing perfect. Best matras since we left home.

Partner

2/10

Poor

15 Oct 2024

Ross

Flies everywhere. Checked in our room and saw a long trail of ants from the door to the tv area and on the bad. Spoke to reception who said it would just be cleaned. Asked to be moved and was told this wouldn’t be happening. A shame really as we were visiting to look at properties to purchase on this resort. We ended up not staying and finding a clean hotel 45 minutes away.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Allen B

Very nice!

Leisure Partner

8/10

Excellent

15 Sep 2024

Rebecca

Beautiful swimming pool and rooms. Good sunbeds.
In 6 days there was no cleaning of tiling area around pool. Appeared to be little to no maintenance of outside areas. Poorest service ever received in a hotel.

Leisure Family

6/10

Pleasant

10 Sep 2024

Ian

We stayed here for a short break in early September, all in all we had a lovely break, however there are a few things that need dealing with before they become a bigger problem!! We knew the remoteness of the property so we had a hire car and had no issues with the location, actually we really enjoyed the location as we had day trips to Murcia, Cartagena, Mazzarron and Torrevieja all within an hours drive. The staff were lovely and friendly and the rooms and dining areas were clean and well presented. Food was good, typical buffet style but plenty of choice and fine for our 5 night stay. The issues were pretty much all as I had read in the previous reviews and unfortunately it doesn’t look like anything is being done to rectify them!!! The flies around the pool and outdoor areas I accept are pretty hard to deal with, but they are a real nuisance, I’m used to a few flies but this is really an issue here.. The pool is huge and fantastic and we enjoyed swimming, however the flies really spoilt our stay and we ended up heading out each day to the beach to escape them! Ants.. Everyday we had ants in the room! None when we arrived but I guess we must have disturbed them because they were relentless, we asked at reception but never fixed. Outdoor areas were looking unkept and in need of attention. So much potential here but it could go either way, Ona sort it out now or you will lose customers by not dealing with the issues, I see lots of lip service in your replies but no action!!!

Partner

10/10

Exceptional

17 Aug 2024

dorel

A Memorable Family Reunion at Ona Hacienda del Alamo Golf Resort

My wife and I recently had the pleasure of staying at Ona Hacienda del Alamo Golf Resort to celebrate a family reunion with my brothers, sisters, in-laws, and mom. The experience was nothing short of exceptional.

The resort itself is a beautiful oasis, perfectly blending luxury with a relaxed, family-friendly atmosphere. The accommodations were spacious, comfortable, and well-appointed, providing us with the perfect setting for both relaxation and quality time with our loved ones.

One of the highlights of our stay was the impeccable service. The staff went above and beyond to ensure that all our needs were met, making us feel welcome and cared for from the moment we arrived. Their attention to detail and warm hospitality truly enhanced our stay.

The resort’s amenities were also top-notch. Whether it was enjoying a round of golf on the beautifully maintained course, lounging by the pool, or dining at one of the excellent on-site restaurants, there was something for everyone to enjoy. The surroundings were peaceful and scenic, providing the perfect backdrop for our family reunion.

Overall, Ona Hacienda del Alamo Golf Resort provided us with an unforgettable experience, making our family reunion truly special. We left with wonderful memories and look forward to returning in the future.

Leisure Family_with_children

2/10

Poor

07 Aug 2024

Nelson

The amount of ants and flys was too much to handle you couldn’t eat or drink in peace as they go on your food and even drink of water i felt so bad for one child that was crying because of it .

8/10

Excellent

17 Jun 2024

Garry

Good value for the money

Leisure Partner

8/10

Excellent

26 May 2024

Ginette

Nice Hotel for Golfers and golfing only

My room was bright and large. Everything looks beautiful with flowers (I particularly love to see and smell lavender everywhere.
Dining options not great: sometimes open, sometimes closed with no notification. Sometimes buffet, sometimes a la carte, again no notification.
Reception: staff not too friendly (except for one young man, but unfortunately I did not take his name) Not gracefully offering assistance, even to simply call a taxi for me. I was also told that there was no other restaurants around. I had to eat at the hotel. However, while walking around, 2 minutes walk I found this community with a market store and 3 restaurants. Instead the front desk told me that I had to take a taxi to go to Fuente-Alamo.
False advertisement: I chose ONA for the SPA which had been closed since the Pandemic.

Self

8/10

Excellent

17 Apr 2024

Leah

Lovely

We upgraded our room as we got there and hit pool was shut so we got a private pool which was fabulous! Few minor misses from the cleaner. Bath water wasn’t very hot which was a shame as it was a fantastic bath! Overall we had a great stay!

Partner

6/10

Pleasant

30 Mar 2024

Lisa

The property is very remote with few onsite facilities. Definitely need to eat at the hotel but food choice poor and was always like warm, they have provided a microwave in the dining room to warm your food which isn’t appropriate when it should be warm to start with. We hired a car but no restaurants or cafes nearby, local town quite deserted. Very little choice, one fish, one meat, pasta, salad, cheese and a small desert selection. No table service, but drinks can be purchased at the bar that were quite expensive. Advertised as a spa hotel with indoor pool which was the reason we booked but this was closed for refurbishment and likely to be for the next 12 months. Outdoor pool far too cold to use and possibly closed, no one went in it for the week of our stay. Check out was 10am, charged us 10€ per hour for additional hour of late check out. No entertainment other than a golf course and a pool table. Room was large and spacious, bed very comfortable but it was full of ants including on the bed. Ants didn’t necessarily bother us but would no doubt be off putting to others. Would not stay again.

Leisure Partner

10/10

Exceptional

28 Jan 2024

Janet

Lovely hotel

Stayed one night with my father, lovely friendly clean hotel, would I stay again definitely YES

Friends_and_family Family

6/10

Pleasant

26 Dec 2023

Aleksandra

We had to stop on the way, and chose this hotel. The rooms are big and comfortable with good views. But they are pretty old and there is a strong smell of dust. The room was so dirty that I refused to shower and went straight home. Found somebodies nail first thing when entered the bathroom. I am not gonna start on the bed, the way it was made and the strong odor.

Partner

8/10

Excellent

21 Oct 2023

Alison

Nice room & area, was convenient for our 2 nights.
Downside: Not enough food options, maybe because it was quiet?
No hair dryer or tea/coffee making facilities in room

Leisure Partner

6/10

Pleasant

15 Oct 2023

Paul

Third stay

After last review I provided was asked to give it another go so I did.
Staff still nice, service still slow and this time had someone else’s clothes I’m my room!? BEWARE!!! Swimming pool closed until early 2024 but hotels.com don’t tell people (it’s on the properties website but that doesn’t really help when booking on hotels.com)
See other reviews saying the same thing….
also worth noting room doesn’t get cleaned or towels replaced for stays under 6 days - just crazy!? Real shame as this hotel could be great but needs some immediate changes to make it on par with others - it’s out of season but still things could be better

Partner

10/10

Exceptional

13 Oct 2023

SAFWAN

very good, but swimming pool was closed

Partner

8/10

Excellent

30 Sep 2023

Jeremy

Great room, food service needs improvement

The room was brilliant - one of the best rooms I've ever stayed in. The campus was great and the breakfast was ok, but the food service at dinner was appalling. It took about an hour and a half to get a drink and one course.

Partner

6/10

Pleasant

23 Sep 2023

Graham

peaceful place but pool closed all 9 days.

Pool was closed for all of our 9 day stay .
Place was quite deserted to which we didn’t mind too much .
Breakfast was OK and staff were very friendly and happy which made a difference .
We had to ask for towels to be changed daily and the room was only cleaned every 4 days which was ok for us .

Very peaceful place but if you need the pool you better check before booking .

Partner

10/10

Exceptional

31 Jul 2023

Samuel

Generally good hotel, but fire alarm went off on two night from the 4 night stay

Self

6/10

Pleasant

17 Jul 2023

Paul

Great property service shockingly slow

Property nice, rooms clean albeit they smell. (1003) Staff nice enough however the two main issues are the service is shockingly slow in every single area. Staff are nice enough but checkin just painful, bar the same. if you want just a coffee at breakfast that’s EUR 13 as they only do the buffet - the bar which will sell you a coffee only opens at 1100 in high season?!?! Want a pool towel - no separate towel room you have to go to main reception (if you get your timings wrong) stand and wait for the painfully slow checkin service of others to then pay EUR12 - (10 refundable deposit) to get your towel which is also a slow process - never been to a 4star hotel where you pay and leave a deposit for a simple towel? The hotel try’s to run with the lowest number of staff, one staff member at the bar two nights back and I was in a queue of 17 long…. What with the slow service you can wait a good 30 minutes. Expected a lot better - Ona have a long long way to go if they are to match its Sheraton predecessor. Oh and the second point is the inordinate amount of flies - appreciate nothing can be done outside but at least try and control internally (no attempts visible) whilst we were there - I stress a-lot of flies

Partner

10/10

Exceptional

15 Apr 2023

Scott

Nice golf resort between Murcia and Cartagena

Nice golf resort between Murcia and Cartagena . Bueatiful surrounds. Quality finishes to spacious room

Business Partner

4/10

Poor

12 Mar 2026

Fabrizio

No vale 78€ la noche

Self

6/10

Pleasant

26 Jan 2026

Jesper Bejerholm

Store værelser, sødt personale. Manglende rengøring på værelset.

6/10

Pleasant

13 Dec 2025

José Antonio

El colchón es muy blando e incómodo
Las habitaciones las limpian cada tres días
La cena tiene poca variedad

Business

6/10

Pleasant

21 Oct 2025

Riad

Good buffet but very dirty floor in the rooms … globally the rooms are not really cleaned… someone is cheating his employer…

Partner

10/10

Exceptional

18 Oct 2025

Claes

Bra o trevliga rum, finns mkt aktiviteter, hjälpsam personal

Partner

6/10

Pleasant

05 Oct 2025

Helle Sylvest

Okay for one nights stay

Not 4 star worthy. Make sure to do an upgrade, the cheepst rooms have no view or balcony. Very small room. Breakfast is very simple, and only buffet for dinner, no other choice. Nice pool area but it was closed of.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Elena

Estupendo!!!

Por lo general, hemos estado muy a gusto, el personal estupendo, muy amables y simpáticos, las instalaciones preciosas, la habitación estaba muy bien, la única pega es, que la habitación, la limpieza del suelo no estaba bien, y las camasían almonas para mí demasiado blandas, y en los jardines del hotel, donde la zona de las camas balinesas, estaba muy descuidado, y no se veía nada bonito, yo me imagino que todo esto se debe a falta de personal, la comida estaba bien, por lo general, hemos estado muy bien!!

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Igor

El hotel es muy agradable

Ha estado muy bien , la habitación muy bien y el hotel es muy bonito , la piscina expectacular y el desayuno correcto , por poner un pero la limpieza estaría bien si la hicieran cada dos días y la zona de las camas balínesas deberían mejorarla , el personal muy atento , pero se ve que van a tope , necesitarían tener más personal

Friends_and_family Family

4/10

Poor

24 Aug 2025

Xavier

Loin d’un 5*…..

Très loin d’un 5*. Village de vacances mal entretenu et sale. Personnel très sympa et aimable

Partner

10/10

Exceptional

15 Aug 2025

Ana

Estadia com cão boxer

Correu bem. Levamos o nosso cão foi bem tratado. A situação de podermos estar na piscina com ele. Pois um boxer não pode estar fechada num quarto sem varanda. Ainda fomos pedir para trocar para um quarto com varanda, não aceitamos mais 10€ por dia. Visto que já pagamos uma diária do cão de 20€ além do valor da nossa estadia. Afinal o cão não trás despesa. Mas tudo certo. Gostamos e correu muito bem .

Partner

6/10

Pleasant

24 Jun 2025

Daniel

Poolen var bäst - annars dåligt hotell

Det enda bra med hotellet var poolen. Annars rekommenderar vi ett annat hotell. Vi var där som familj, men det var tyvärr mer ett partyhotell med väldigt dålig service och mat. Kvällsbuffen rekommenderas ej, och om man äter lunch i Casa Club på lunch och på kvällen är hamburgaren godare på lunchen. På kvällen fick vi en färdiggjord, typ Mc donalds burgare, trots att man beställde från samma meny. Utcheck var 10, vilket normalt är mellan 11-13.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Jesus Manuel

Lejos de todo pero muy bonito

Lejos de todo pero muy bonito

Partner

10/10

Exceptional

28 Oct 2024

Veronica Monserrat