Name: Hotel Canandaigua, Tapestry Collection By Hilton
Address: Lakeshore Drive, 205, Canandaigua, 14424, US

8/10

Excellent

22 Jul 2026

Brian

Had a lovely stay and wanted for nothing. Perfect location to enjoy Canandaigua from whether walking to CMAC or hanging out on the lake.

10/10

Exceptional

22 Jul 2026

Jeremy

Would highly recommend this hotel. It's a little more pricey than some of the other local hotels, but worth it

10/10

Exceptional

21 Jul 2026

Alex

This is a great place to stay, will def. Be back.

Family_with_children

10/10

Exceptional

20 Jul 2026

Jacqueline

Amazing spot on the lake. Clean rooms, bar and restaurant right on lakeshore. Property was upscale. Some glitches with coffee at restaurant but staff did their best. Feels like a resort.

Family

10/10

Exceptional

20 Jul 2026

Meaghan

Clean room, lake view was beautiful. Pool and hot tub were great!

Family_with_children

6/10

Pleasant

19 Jul 2026

Shawn

Beautiful space and location! Thin walls, outdoor music heard in room, due to storm couldn’t use pool etc. outside only. Price of room was steep plus you are charged $10 delivery fee if you order food to your room.

Self

10/10

Exceptional

16 Jul 2026

Cheryl

Beautiful view of the lake. Alot of outdoor seating and huge fire pit! Very clean room, comfy beds, staff friendly and helpful

Family

6/10

Pleasant

16 Jul 2026

Roxane

The pool water was pretty murky. Was disappointed and your slushie machines melted because of the heat.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

sherry

Excellent property and great staff and location

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Tessa

The rooms, lobby and the ground was always clean and maintained

Partner

10/10

Exceptional

10 Jul 2026

Jocelyn

The location is perfect right on the lake and the pool, tiki bar, hotel bar, free coffee were all so accomadating. Also the large canopy was excellent for hanging with larger groups and there was live music. The staff was very helpful and attentive.

Family_with_children

10/10

Exceptional

09 Jul 2026

Colleen

A few small suggestions the towels were a bit rough. Could have been softer, but there were plenty. The television remote control was difficult to use. The toilet paper was very thin and narrow could be replaced by a better quality.

Partner

10/10

Exceptional

08 Jul 2026

Mike

We were supposed to stay somewhere else, but they never received the booking from hotels.com. The support team at hotels.com got us a room here instead which was a MAJOR upgrade. The hotel was beautiful, great location, awesome restaurant/bar area, and friendly staff. We were able to walk everywhere around town that we wanted to go. It was 30-35 minutes to walk to the main road where the stores and many bars and restaurants are. The lakeview was amazing and we enjoyed sitting out by the water in the morning and evenings. It is a bit pricey which is why we didn't originally book this hotel, but if we return I think we would bite the bullet and pay up to stay here.

Partner

10/10

Exceptional

08 Jul 2026

Hiro

Very first and helpful staff! HUGE clean well appointed rooms. Beautiful setting with smoke outdoor seating (and fire pit). Access to public piers for easy boat rental docking. Nice pool area and Tiki Bar. Easy 5 minute walk to Kershaw Park for lake swimming. Considering all the amenities, a very good vale too. Highly recommend

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Eric

Room was clean and bathroom had plenty of room. View of the lake was great way to wake up. Best part was the staff at the front desk. Very helpful and friendly.

Partner

6/10

Pleasant

03 Jul 2026

Gail

The hotel was fine but the restaurant is extremely understaffed. The wait to be seated was endless - very frustrating. This definitely takes away from enjoyment of the stay.

Partner

8/10

Excellent

03 Jul 2026

Amy

Nice location. Very safe area. Pool was a little dirty. Did not have our room ready in time. Very short-staffed

Family

8/10

Excellent

30 Jun 2026

Molly

The hotel is quite new & the lakefront property is beautiful. Room was very clean & quiet. Bed was super comfy. The Cove had delicious food, especially the meatball appetizer. Only complaint was they needed more help. We went back for dessert and the bartender ended up waiting on us. He was very sweet. Otherwise we would’ve waited forever. Then the next morning, when attempting to go in for breakfast, we were ignored for a long time while trying to check in. We ended up going elsewhere.

Partner

10/10

Exceptional

27 Jun 2026

Thomas

Wonderful property. Our bartender Laura was the best. All around great experience. Will definitely be back.

Partner

10/10

Exceptional

27 Jun 2026

WALTER

Hotel Canandaigua was very well maintained and clean, friendly staff and the rooms were cleaned and were nicely done for the guest and waiting for them. That’s more comfortable very well Lit at night and lots of parking.

Partner

10/10

Exceptional

25 Jun 2026

Robin

Beautiful lakefront hotel!

Self

10/10

Exceptional

23 Jun 2026

Barbara

No coffee station was available

10/10

Exceptional

07 Jun 2026

Kathie

My husband and I recently stayed at the Canandaigua Hilton for 2 nights and we were very pleased with the room and our stay in general. Everything was clean and the staff was very friendly and helpful. Only have one suggestion though. The \"lounge\" chair in our room was very \"hard\" (I.e. not comfortable at all) which made it difficult to read a book, do any work, or watch TV without getting into bed. I tried to use the chair a couple of times but found it too uncomfortable.

Partner

8/10

Excellent

07 Jun 2026

Joseph

We had a noise issue with our room, the GM Melissa worked with us and satisfied us. The restaurant waitresses were excellent. Property was very nice and the hotel is in a great location.

Partner

8/10

Excellent

02 Jun 2026

Gaynelle

Clean rooms beautiful grounds

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Ann M.

Beautiful hotel, having a bar/restaurant made it convenient and the bartenders were wonderful! Had a lot of fun. Room was roomy and comfortable.

Partner

10/10

Exceptional

31 May 2026

Dennis

Great view of the lake very well maintained. Everyone was so helpful. Thank you very much.

Partner

4/10

Poor

30 May 2026

Jennifer

Booked what they claimed was a lake view. Most of the so called lake view was a large white tent and snack shop building on the property. I tried to work it out with the manager and was told that the only option was to get a refund and find another place to stay. It seems to me that they could have offered a discount because I felt that we were not given a lake view.

Partner

6/10

Pleasant

29 May 2026

Thomas

Very strange room layout.

Partner

2/10

Poor

29 May 2026

Chris

I had a very bad experience using Hotels.com several weeks ago when booking a room for my nieces upcoming wedding. Hotels.com changed the dates on the reservation I made, and when I immediately reached out to Hotels.com, they said I would need to contact the hotel directly, since the wedding venue would need to refund my money.
I sent an email to Hotel Canandaigua (205 Lakeshore Dr., Lake Canandaigua, NY). Two days later I received a response from Hotel Canandaigua stating that they had nothing to do with the transaction and I needed to correspond with Hotels.com.
My credit card company is now involved as I've disputed the charge.

10/10

Exceptional

28 May 2026

Jan

We stayed at this hotel because we wanted to see the church history sites in Palmyra. None of the hotels looked very nice in Palmyra so we decided to stay here. It was the perfect spot! Right on a lake, so pretty. We loved walking up and down the paths. My teenage boys loved the outdoor chess set. They also love swimming in the pool because it was completely empty of lots of people. I loved the workout facility, it was the perfect place to stay. The rooms were clean, the beds were comfortable.We will definitely stay here again if we ever come back I highly recommend.

Family_with_children

10/10

Exceptional

23 May 2026

Kristin

This is a fairly new property and it is very clean and well-maintained. The grounds are beautiful, being right in the lake, and although it was too cold to use the pool, it looked very nice. Our room was a king with a balcony, and it was comfortable and spacious. The bathroom was beautiful and the shower super nice! Definitely not your normal hotel bathroom. Tapestry properties are a step up from regular Hilton hotels and we’ve found the two we’ve stayed at very, very nice. Highly recommend!

Partner

8/10

Excellent

20 May 2026

lucille

Location overlooking Canandagua lake was beautiful

Partner

10/10

Exceptional

19 May 2026

Emily

Beautiful, right on the lake with a walking path. The room was big and comfortable.

Family_with_children

10/10

Exceptional

17 May 2026

Samuel

It was a very enjoyable stay!

Partner

10/10

Exceptional

17 May 2026

Brian

Very friendly staff, room was clean and view of the lake was excellent

10/10

Exceptional

15 May 2026

Kimberly

Overall , clean and well maintained.

Partner

8/10

Excellent

03 May 2026

Kandi

The hotel was beautiful! Our cable & streaming was mot working, staff did try to troubleshoot. The serving staff is very slow needs a better customer awareness. We will be back this summer

Partner

10/10

Exceptional

30 Apr 2026

Susan

Staff very friendly and competent. Clean quiet comfortable.

10/10

Exceptional

23 Apr 2026

Annette

Wonderful place to stay! Very clean!

Partner

6/10

Pleasant

16 Apr 2026

Jose

I expected a much higher level of finish for the room, but it was certainly worked on and stayed in and it showed quite a bit. Couch had stains, walls showed patches, bathroom floor needs a better cleaning job... Just mid for what I paid.

Partner

8/10

Excellent

11 Apr 2026

Gary

Great stay. No concerns

10/10

Exceptional

09 Apr 2026

Harry

Yes

Partner

10/10

Exceptional

04 Apr 2026

Nicole

Amazing place for relaxation.

Partner

10/10

Exceptional

22 Feb 2026

Laura

The room was very clean, and when I asked for another bottle of the best-smelling soap ever because ours was low, they brought it right up. Zero complaints. Room was quiet and had a beautiful view of the lake.

Partner

6/10

Pleasant

19 Feb 2026

Amanda

There was damage to the ceiling and the screen door on the balcony would not latch so it opened and closed all night in the wind. Also there were dirty fingerprints on the doors and walls near the entryway to our room and bathroom.

10/10

Exceptional

17 Feb 2026

OLGA

Spacious room, great view, nice fitness room, great (recommend Eggs Benedict) breakfast, and friendly staff.

Family

8/10

Excellent

10 Feb 2026

Elizabeth

Size of room, gym was great

10/10

Exceptional

05 Feb 2026

Eliane

Everything was great

Leisure Family

10/10

Exceptional

01 Feb 2026

cristin

From the moment o walked in the staff was kind and helpful. The entrance, restaurant, and rooms were clean and inviting

Leisure Friends

10/10

Exceptional

18 Jan 2026

josh

Amazing

10/10

Exceptional

14 Jan 2026

NICHOLAS

Very nice rooms! Spacious, high ceilings which give the room a bigger feel, and the bathroom is super nice and very clean. Will be staying here again without a doubt. I also left an item behind and they retrieved the item for me and sent it to my house. Very helpful staff.

Business

8/10

Excellent

11 Jan 2026

Kimberly

Clean rooms, very spacious, friendly staff

Leisure Family

10/10

Exceptional

04 Jan 2026

DAVID

Clean room, great view and friendly, helpful staff. I would easily stay here again if the situation arises!

Leisure Self

8/10

Excellent

03 Jan 2026

Martine

Even though the first person I had on the phone to ask some questions from after I had booked my reservation on hotels.com was neither cordial nor helpful, our stay was very good and the staff very nice

Friends_and_family Family

4/10

Poor

01 Jan 2026

Keith

Noisy room. Had to listen to boiler run all night. Hard to sleep.

Leisure Family

10/10

Exceptional

01 Jan 2026

Anthony

Great staff and clean rooms! I’ve stayed twice now and I’m about to rebook!

Business Self

10/10

Exceptional

29 Dec 2025

Nicholas

Yes

Partner

4/10

Poor

25 Dec 2025

Joshua Timothy

If this was a standard room, I would say average stay but for booking presidential suite it was a poor experience. Lady at check-in was leaning in the corner half asleep and didn’t have a pleasant tone or attitude. Did the absolute bare minimum then sent me on my way to figure out where my suite was, I had to get all my luggage, find the cart, move everything and park all while temp was 5.

We arrive up to the room, it’s large but that’s where it stops. The layout is awful, the “kitchen” is a 4 door cabinet with sink and nothing else, the living room features the most awkward couch and small for the room. Enter the bathroom and all the doors have been remove and painters tape is being used to hide the pockets. The bathtub either is super slow and hot or fast and Luke warm. To stack up even worse the mini fridge is in the bedroom so you joyfully listen to that, and the thermostat controls both areas. So your bedroom will be mhhh while the living areas are cooked.

Overall super disappointed, I could have stayed at the JW or anywhere else. We travel a lot see the nicest rooms places have and this it what j had this week. Very sad to see.

Business_and_leisure Pet

10/10

Exceptional

16 Dec 2025

Hilarie

Beds are so comfy and hotel is really upscale - overlooking beautiful Canandaigua Lake.

Leisure Self

10/10

Exceptional

13 Dec 2025

Justin

Great hotel

Partner

8/10

Excellent

11 Dec 2025

Marguerite

The dinning experience was wonderful. My daughter and I have the opportunity to have the grab and go breakfast one day and then we had dinner the next. I thought it was very good.
The room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Lance

Room was very clean and I felt comfortable and cozy in all my interactions with staff.

10/10

Exceptional

06 Dec 2025

Mary Jane

Everything was wonderful
Very quiet
We had dinner at Nolan’s and then breakfast at Patty’s place
Our weekend was a nice little getaway

Leisure

10/10

Exceptional

29 Nov 2025

Mark

Pleasant staff, room was great.

Leisure Self

10/10

Exceptional

27 Nov 2025

Amy

We had a wonderful stay!

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Beth

Hot tub was great! Room clean and nice!

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Anna

Front desk staff were very helpful with local recommendations!

8/10

Excellent

16 Nov 2025

Shauna

Hotel with modern vibes and quaint atmosphere. Beautiful scenic views of Lake Canandaigua. Just 5 min drive from historic downtown food and shopping. Convenient and easy parking. Rooms are spacious and quiet, well kept. Highly recommend - and would definitely visit again!

Leisure Partner

6/10

Pleasant

14 Nov 2025

Rebecca

Did an overnight for a birthday party… called first and was told pool was seasonal and closed but hot tub was open …. Only reason we chose this hotel…. Got there and hot tub was closed!!! :/

Leisure Family

10/10

Exceptional

14 Nov 2025

Connie

Clean. Light on far side of bed didnt work.

Leisure Family

10/10

Exceptional

12 Nov 2025

mindi

Even without a clean water source, the hotel and its staff was lovely

10/10

Exceptional

09 Nov 2025

James

Excellent property and stat

8/10

Excellent

08 Nov 2025

Connie

Breakfast was amazing. Room comfortable. However light at bedside didnt work. Charging for bottles of water in room, when paying these prices, isnt right. Having to pay for parking when paying these prices isnt right. Also, i was charged more than what was agreed to on expedia for room with 2 queen beds. This doesnt make me happy.

Leisure Family

10/10

Exceptional

07 Nov 2025

Anne

Clean room friendly staff. Nice bar and restaurant

8/10

Excellent

02 Nov 2025

Juan

Very good hotel, great service. We recommend it!

Partner

10/10

Exceptional

02 Nov 2025

William

Clean room, friendly staff, nice restaurant. My only complaint is the bed was too firm for my liking but it was still more comfortable than most hotel beds.

Business

10/10

Exceptional

26 Oct 2025

Marci

The property was a beautiful place to get a to go coffee and walk the lake. The rooms were nice and clean. We did have an issue with a dog across the hall barking incessantly. The staffing was mostly amazing. There was one front desk lady that wasn't friendly at all, but I didn't catch her name. The other two ladies and gentleman we spoke with were awesome. The bartender could be a bit more attentive. Seemed more interested in speaking to someone who they obviously knew than taking care of customers. All that being said, we did love our stay and we will definitely choose the property again for our next stay!

Leisure Partner

4/10

Poor

23 Oct 2025

Tanya

First of all, \"partial lake view\" means you have to go to the window and crane your neck to get a glimpse of the lake. Otherwise, if just living in your room normally, your view will be of a parking lot and a parking deck. What a bummer. I wanted to change rooms (upgrade to one with an actual view), and there was a room available. But the the girl at the desk couldn't figure out how to do it. I mean, just give me a different key, right? But the staff can't think for themselves; they are just slaves to a computer program. There was an incessant buzzing in the room. Non-stop. I thought it might be the refrigerator so I pulled the bureau out (bugs & debris behind it!) to unplug it but that wasn't it. It was like humming through the ceilings or walls. Speaking of which, the walls are paper thin. I heard people talking, using the rest room, televisions -- thank GOODNESS I brought earplugs or sleep would have been elusive. No special toiletries provided, just the low end of coffee. Decor is bland to awful. Nothing special about design -- except there's a magnifying mirror in the bathroom which is hard fixed to the main mirror rendering it impossible to actually use. Good plan guys! Will not stay here again.

Leisure Self

10/10

Exceptional

21 Oct 2025

Matthew

This was a last minute stay while passing through the area. We really enjoyed it and would like to come back.

Leisure Family

8/10

Excellent

19 Oct 2025

Tammy

Nice clean room

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Christine

Beautiful and perfect location

6/10

Pleasant

13 Oct 2025

Ron

For the price of room I should have not had to smell wet dog and hear them barking. It was a nice room but there was not enough help from housekeepers to waitresses in restaurant.

Leisure

10/10

Exceptional

13 Oct 2025

Kenneth

.

10/10

Exceptional

07 Oct 2025

Georgine

We had great weather so we were able to enjoy the outside of the property. Staff was great. Hotel is close to great places to eat. Main Street is really nice. Highly recommend visiting Sonnenburg Mansion and Granger Homestead.Boat ride on the Lady Canandaigua was interesting. Excellent Captain.

Leisure Partner

8/10

Excellent

05 Oct 2025

Janet

Nice location for the event near by.

10/10

Exceptional

05 Oct 2025

Jill

Very clean, attentive staff, beautiful geounds

Leisure Family

10/10

Exceptional

05 Oct 2025

Rock

Awesome location

Leisure Partner

6/10

Pleasant

04 Oct 2025

gerald

Large operation like this Do they really need $10 a day for parking ?

Leisure Partner

10/10

Exceptional

02 Oct 2025

Lourdes

Lake walk is awesome. Hot tub so relaxing. And loved the fire pit looking at the lake. Great stay.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Claire

This property was gorgeous, overlooking the lake. Loved waking up to that view! Great walking trail along water and park next to property.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Linda

Beautiful hotel. Convenient location. Would definitely stay here again.

Leisure Partner

2/10

Poor

16 Sep 2025

Deomattie

Nice property,,nothing else about this place was nice.
Upon checking in we had no body wash in our bathroom, no body lotion in our bottle.
Our rooms were never made up, until we had to ask for cleaning service.
Never had paper cups unless we asked for them.
Also, no night lights, no pen and paper for writing.

Most of all we had to pay for our own internet.

I am not sure how much the restaurant is affiliated with the hotel, but they have been running special on one dish for five day.
Even though they had other fish available on the menu, it was never available to the customer.
Also the waitress over charged us for our prosecco by $6. A piece.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Michael

Modern, New property with many thoughtful touches: lots of hooks for hanging towels and clothes, large swivel big screen TV, nice lakefront grounds, guest laundry facility with mobile payment. Most of all. The staff was exceptional: Friendly and helpful.

Leisure Pet

10/10

Exceptional

10 Sep 2025

Rajiv

Very good location to enjoy the beautiful lake..

8/10

Excellent

02 Sep 2025

James

The property was beautiful, rock stone along the water line , well maintained property . I would rated it 5 stars except it’s a tad expensive

10/10

Exceptional

31 Aug 2025

Julie

Besties trip/Heart concert

The hotel is beautiful and the location is superb. We went for the Heart concert. Everything was great. Beds and bath were clean. Beds super comfortable. Will be back and hope when we are able to use more of the facilities offered.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

Krystal

Friendly staff extremely comfortable beds. Water pressure in the shower was on point. Beautiful property and peaceful.

Leisure Friends

10/10

Exceptional

28 Aug 2025

Carolyn

Spacious rooms and very pet friendly

We stayed here for a weekend and loved how spacious the rooms were and how dog friendly the hotel was. Lovely grounds and very clean.

Partner

8/10

Excellent

25 Aug 2025

Meghan

Not Bad

We had a very nice stay here for a mom‘s night out. We were able to enjoy the pool and sit out by the lake. The room was fair. We were on the first floor looking at the parking lot, but we did book the cheapest room.
We had lunch and drinks at the Cove restaurant and were extremely disappointed. We only ate our meal as we were absolutely starving and service took so long. We said something to the waitress and all she said was “OK” and walked away. There are certainly many, other unique dining places in the area. with better food and better service than the Cove.

The girl at the front desk was wonderful (Chelsea) in getting us checked in. At the time we arrived there should have been another desk attendant as there were many people waiting for assistance.

Friends_and_family Friends