Name: Best Western Palmyra Inn & Suites
Address: 955 Canandaigua Road, Palmyra, 14522, US

8/10

Excellent

03 Aug 2026

Harvey

Fine

2/10

Poor

01 Aug 2026

Shannon

1st room smelled like an ashtray (233). 2nd room smelled like mildew and the carpet was damp (136). We just lived with it. The lobby & hallways were not air conditioned. The building overall needs a major renovation. Would not stay there again.

10/10

Exceptional

31 Jul 2026

Elizabeth

The staff here were wonderful. The first night our AC unit didn't seem to be working and I told them about it the next morning. They got it taken care of and worked great for the rest of our stay. All the staff I interacted with were very friendly and nobody was grumpy about my kids being rather high energy in the morning. Our needs were well met and I appreciated that our curtains worked better than most hotel rooms at blocking out light so my kids could get to sleep before the sun went down. Breakfast was nice with a good number of options. I also appreciated that the hotel is in a really quiet, beautiful area!

8/10

Excellent

30 Jul 2026

Claire

Great rooms but the breakfast was not great.

2/10

Poor

29 Jul 2026

Thomas

We did not have a good experience at this hotel. We booked a double room and when we pulled back the covers and got into one of the beds, it was wet. Took of the sheets and found out the bed was soaked in urine from the previous guests. I complained to the desk clerk and they couldn't move us because the only available room hadn't been cleaned (why?). So, we crammed into the one clean bed to make it through our one night stay. When I complained again to the morning desk clerk, he said that he would have the manager give us a partial credit for the inconvenience. That was over a week ago and no credit ha been issued despite attempts to contact the hotel. I've never had this bad of an experience at a Best Western. There aren't many hotel options in this area but I would suggest staying away from this one. It was already overpriced and too add on bad service is just insult to injury.

10/10

Exceptional

29 Jul 2026

Aaron

Loved it. Will be back again

10/10

Exceptional

28 Jul 2026

Dannine

Easy check-in, very personable staff, clean room, comfy bed, good breakfast.

10/10

Exceptional

27 Jul 2026

Glenn

Great place to stay. Clean room and friendly staff.

2/10

Poor

27 Jul 2026

Brett

The room has an \"old apartment\" smell. There was black mold on the ceiling in the bathroom. The toilet paper was not stocked. The toilet had clearly not been cleaned. There was maple syrup all over the table and chair. I have not idea if the sheets were clean, but hopefully... The staff was very obliging to get us more toilet paper when we asked. We also did not have enough towels for the 3 people staying.

8/10

Excellent

27 Jul 2026

JOYCE L

Nice and quiet. Larger than usual Hot tub was hot but needed about an inch more water so that jets didn’t spray everywhere. No towels in hot tub area and when we asked for some they gave us hand towel size towels so we asked for two each. Upstairs ice machine not turned on or broken, breakfast was ok. Would have been great to have fruit offered. AC was well functioning. Room was very clean.

4/10

Poor

19 Jul 2026

Scott

The lobby air was shut off for some reason.
But are if they are saving money that way but. ????

Partner

8/10

Excellent

16 Jul 2026

Prabhuraj

Bathroom need a matt

Family_with_children

6/10

Pleasant

15 Jul 2026

Thomas

We got to the motel around 4. Check in time was 3. Our room wasnt ready. They was another couponer there that had been waiting an hour for their room to be ready.
The beds we comfortable. The room was relatively clean but needed a thorough cleaning. The outside of the property was in need of a lot of care. Receptionist was rarely at the desk and not very friendly.
Not sure I would stay here again.

Partner

2/10

Poor

14 Jul 2026

Kelly

The hotel cancelled the reservation and never told me. We drove miles off our route to discover we had nowhere to sleep. We are seniors and one is disabled. The manager could not care less. Spun some story about the help having gained to show while checking in two church buses. Obvious lie.

Partner

6/10

Pleasant

13 Jul 2026

David

We had 3/4 of a tank of gas siphoned out of our rental car overnight. Almost didn't make it to the gas station. No security, no cameras.

Breakfast pretty poor comparatively.

Partner

6/10

Pleasant

12 Jul 2026

Katie

The front staff was amazing, but our bedding was dirty upon arrival. They were great with getting new sheets and taking care of us.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Lynn

The room was clean and had been updated fairly recently. We enjoyed our stay.

Partner

4/10

Poor

09 Jul 2026

Brett

Staff was hard to get ahold of, never at front desk. Did not have hot water for a day. Our AC did not work and had to switch room. Was not the best experience.

Partner

4/10

Poor

08 Jul 2026

Jennifer

The staff knew that they had no hot water because they told us that they had to close down for 2 days due to no hot water, but they had a repair man in earlier that day and they thought it had been fixed. It hadn't been. They did not tell us this in advance of our stay or when we checked in. We had to find out the hard way - with a cold shower.

6/10

Pleasant

08 Jul 2026

Lisa

This hotel was okay. Everything was fairly clean. One washer and one ice machine were down and while we were there, as well as our air conditioning but the staff was kind and helpful and tried to correct things. Breakfast was mediocre. We were grateful for a place to stay near the sites and it served its purpose.

Friends_and_family Family

4/10

Poor

08 Jul 2026

Richard

The lobby was hot and uncomfortable, but clean and well maintained. Check in went smoothly after a short wait for the desk attendant to come. Shortly found out that there was no hot water in the entire hotel when a member of my party tried to take a shower. After talking with the front desk about the problem they told us that they had been closed down for the past 2 days while they had no hot water, but, someone came and fixed it so they are now open and were unaware that the hot water was not working now. They did give us a 15% discount on the 6 rooms we booked after much frustration and asking for a discount because we did not get what we were paying for. The front desk kept assuring us that they would never want anyone to be without hot water, but then didn't offer a discount or reason why they didn't tell us either before we showed up or at check-in.
I also let them know that the AC was not working or was very weak in the room. The response to that was that no one has ever said anything about that before.

Family_with_children

10/10

Exceptional

05 Jul 2026

Aaron

We enjoyed the stay with the hot tub

Partner

6/10

Pleasant

05 Jul 2026

Cherish

We were removed a night early for septic issues. However before that, the hall was lined with trash bags that smelled so bad for hours. The breakfast was gross and the serving area was not clean. Out AC window unit was either freezing or boiling hot. It was not an enjoyable stay.

Family_with_children

2/10

Poor

03 Jul 2026

Benjamin

We were scheduled for 2 days but only stayed 1 because they did not have hot water. Why would they allow people to book a room knowing there was no hot water? When I asked they said I could only get 18 percent refund. No I should receive at least 50 percent refund. We checked out early had to book another hotel room somewhere else because we are travelling and need to shower. When I checked out they didn't care. I want my money back. You should not allow people to book knowing there is a hot water issue. Completely unacceptable.

Partner

2/10

Poor

02 Jul 2026

Marie

Unfortunately the room was not clean. It had trash, dead bugs, a hairball, cobwebs and was overall very dusty. Several of the lights did not work and there was no light in the bathroom. There was mildew on the ceiling roof the bathroom. There was no hot water in the hotel.

When the staff was notified about issues they were somewhat helpful but they were unable to solve the issues.

The area around the hotel is beautiful and it has great views an potential but the property was not maintained well at all and I would not stay here again.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Laura

Bad food/breakfast-room not clean at all and smelling so bad/ unreliable staffing

Family_with_children

2/10

Poor

29 Jun 2026

Nicole

Run down, hardly any staff. My toilet was filthy and unflushed when we arrived. The front desk said Maintenence had already gone home and he didn’t know what to do so I found the supply closet, a few cleaning supplies, and cleaned it myself.
Pool was advertised but there was only a hot tub that wasn’t hot.
Terrible breakfast- microwaved eggs and sausage. One toaster and one waffles maker for a fully booked hotel.
The walls and floors were dirty.
Beds uncomfortable.
Laundry worked well, we appreciated that it was tap to pay, and there was a set on each floor.

Family_with_children

6/10

Pleasant

29 Jun 2026

Claudette

Clean room. Good sausage at breakfast.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Scott

Just OK across the board, if not slightly below average for the price. Things were generally clean and comfortable, though the carpets could’ve been a little cleaner (especially near baseboards), and the interiors are just generally a little bit older. Breakfast was bland…cereal, bagels, etc…and sausage. No eggs, no pastries, etc. though…which is odd. I was there three nights, and my room was never even made up. When I mentioned this to the front desk and check out, I was told you have to ask for your room to be made up. After 3 nights? There are usually better options for the money.

Self

6/10

Pleasant

27 Jun 2026

Jennifer

Not impressed, for one night it was manageable but I would not have stayed any longer. The hallway to the room felt very dirty, like I should have grabbed a vacuum to help out. We were a group of 5 and were short 3 towels and were missing sheets for the sofa bed. The breakfast options were very limited or maybe they were just out of everything when we got there at 8:15.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

leslie

The air conditioning was SO cold, no matter what we did (had it up to 88)
I am only 5’ tall. Struggled to get on the bad, and reach the toilet paper. But room was ok, good for a night or 2

Partner

2/10

Poor

27 Jun 2026

WALTER

When you arrived, you have to wait 10 minutes for somebody to come to the desk. There was nobody. There are no signs to let you know they were away from the desk. The rooms are not up to par for a best western. The breakfast was nasty. Disgusting The sausage was cold and had no taste. The eggs were watery. The hot tub wasn’t working properly and they claimed they had a hot tub which was actually a little kitty pool that you were turning off for jets and it’s not a hot tub because the water was ice cold I. Coming back to this place for anyone beware and be careful.

Partner

6/10

Pleasant

24 Jun 2026

FLOR

Breakfast wasn't great. They never did housekeeping on our room even when we asked them to do it. Hot tub didn't have towels available, they were expecting us to use our bathroom towels :(
Overall the stay wasn't too bad but it could've been better.

Family_with_children

2/10

Poor

22 Jun 2026

Hannah

on arrival to the room you could smell the putrid smell of smoke. not like it was a one time occurrence. this room smells as it has been smoked in numerous times. i had to open the window and go to walmart to grab cleaning supplies. the toilet had urine stains on it. bathtub needed to be cleaned out. dead bugs around the dresser. towels felt moist. the room definitely needs a deep clean and an air purifier placed in there. the bed thankfully was clean. staff was very courteous and tried to help as much as he possibly could.

Partner

8/10

Excellent

21 Jun 2026

Kyle

Clean and large rooms. Lots of parking

2/10

Poor

20 Jun 2026

Linda

The desk clerk had his hands tied and could not turn the air on without authorization, so we opened the windows that had no screen and got a fan and put that in the open window of our room. Breakfast was served from 7 to 10 and by the time I got there at 8, there was no fruit, yogurt or juice. The eggs were fried and the sausage luke warm. No milk for the cereal. I asked if he could get more and was told that's all that was put out with two hours yet to go. I use to stay here every other weekend but I will find another place to stay. The staff was very friendly and helpful but not much they could do about the air conditioning being turned on or getting more food out. This place has gone downhill ever since it was sold. I will be contacting the corporate office of Best Western to let them know that this hotel is certainly not up to the standard of other Best Western Hotels. I'm not blaming the staff because they are told what to do and not to do my their upper management.

Pet

6/10

Pleasant

19 Jun 2026

Lesley

We booked this location as the price was less than others in the proximity.
Room was clean.
We were unable to check in early
Dated facilities
A/c was not working in common areas but fortunately was working in our room.
Breakfast offerings were very minimal.
Room was quiet and served our purpose.

Partner

6/10

Pleasant

17 Jun 2026

Brent

Our room hadn’t been prepared for us-no towels or bath mat. The window sill was dusty and hadn’t been cleaned. The jetted tub was dirty and some parts were loose or not working well. The staff people were friendly and helped where they could. The bed was comfortable. Breakfast was pretty good.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Heather

When I walked in our room, I wished I hadn't booked two nights.

The floors were filthy and unvacuumed.
The bathroom had hair, dead spiders, and other unswept things in the corners. There was quite a bit of mold on the bathroom ceiling and some on the walls. The bathroom walls were dirty, with paint peeling. I could see cob webs in the ceiling corners as I lay in bed. The kitchette area had spilled spots that hadn't been cleaned from prior guests. The windows had an excessive amount of handprints on them.
I went out the side door where a rotting apple lay in the stairwell along with some other trash.

The linens \"looked\" clean, but given the disarray, that seems questionable.

We asked twice for help with our TV and was told someone was coming. No one ever came.

The breakfast is stingy. They serve from 7 to 9am and seem to be done \"stocking\" items around 8:30am.

All this hotel really needs is a good cleaning. I cannot imagine what this place will be like in another few years.

Also, having stayed, I'm skeptical of several of the perfect reviews... I would not be surprised if these were added by the hotel themselves. Perhaps they could just clean up, instead of making up fake reviews about a clean hotel and responsive staff. Neither of which they have.

If you are visiting for a sacred experience at local historical sites, don't let your experience be dampened by staying at this hotel.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

David

The location was great for the sites we wanted to see. The man running it works very hard and was doing everything. The hotel is older and could use updating. Don't count on much for breakfast.

Family_with_children

6/10

Pleasant

14 Jun 2026

Stephanie

The hotel was not grungy.
However, it was not great and some things made me cringe.
We took our four girls for a one night stay. The hotel lobby was hotter than the outside temperature and the hallway stank like trash. The hot tub was full of sand (???) and lacking towels. The fitness room was without towels, water, and weights. There were dead bugs in the corners of our room and a lack of bedding for the pull out bed. The breakfast was sparse and the garbages full.

All in all, it really wasn’t awful. The beds were clean (from what we could see) and the bathroom looked fresh.

But if we are ever in the area again, I don’t believe we would stay here a second time.

I’m sad that, to save money for a family to have a place to stay for the night, it means skimping on quality.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Cheryl

The rooms are nice and big which was nice. The Wi-Fi only worked half the time. Our TV didn’t work and the only help we got was “Try the HDMI.” And the breakfast was awful.

Friends_and_family Family

4/10

Poor

13 Jun 2026

Kristina

.

Family_with_children

2/10

Poor

10 Jun 2026

Mandie

The room had hair in tub, spiders in tub.

Partner

2/10

Poor

07 Jun 2026

Benjamin

Bugs in the room. Dirty towels. Room not cleaned. The carpets are filthy.

The person on the counter was nice, but there is not always a person available. For a $270 per night small room, this is really a bad hotel.

Friends

6/10

Pleasant

06 Jun 2026

Michael

It was just all ok. The best thing about the room was the AC worked great. The staff seemed indifferent. Cleanliness. Sub Par. I’m just glad it was fro only 1 night.

8/10

Excellent

05 Jun 2026

Jill

This place is okay for a night. Breakfast was instant oatmeal packets, one type of cereal, bagels, bananas and apples, juice, and pre-packaged muffins. Not much, but enough to get you carb loaded for the day. The place is old, worn out, and a little dirty. Beds were comfy though. The pillows were small. I woke in the night and could hear someone snoring loudly from the room next door - the walls are super thin. In the morning I could hear the full conversation the neighboring room was having. Not a horrible place to spend one night though.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Katie

This hotel is located in a great spot but it needs an overhaul way bad. The check in area and carpet is so dirty, the room is okay but the bathroom is tiny and wasn’t very clean. The beds were comfortable though. The breakfast was a sad effort. If there is a youth group ahead of you, don’t expect anything to be left. They don’t restock very well. I hate to leave a bad review but I wish I had read into the place better. I’m not sure if there is a better option in the area so I’m sure they will continue to have guest.

Family_with_children

2/10

Poor

29 May 2026

Ivan

I probably wouldn’t stay here again

Family

4/10

Poor

28 May 2026

Kalli

The property is old and in need of a refresh. Our first room smelled like wet musty carpet and the staff quickly accommodated a change for us. The breakfast was pretty shabby and not sufficient amounts for the number of guests there. If staying in this exact location matters more than anything, I’d recommend it. If you’d prefer something updated, stay 20 mins away. The staff was very friendly and helpful. And given the age of the building our rom was very clean.

Family

10/10

Exceptional

24 May 2026

Bill

The breakfast worker did an excellent job with my special needs!

Self

4/10

Poor

23 May 2026

Loren

Checkin process was fine until we opened our room. It was supposed to be a non-smoking room but had a distinct smoke smell. We asked to change to a different room. There were no other rooms similar to ours. They did give us a different room but we moved from a king bed with a jacuzzi to 2 queen beds with no jacuzzi. They were not willing to adjust the price for us at all because we had agreed to the price on hotels.com. The new room’s air conditioner didn’t work. We were too tired to ask for another room again and just dealt with it.
Overall, the attendant was polite but not helpful and didn’t act very understanding.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Rob

Great staff but the hotel
Is looking run down, and could use some repairs.

Family_with_children

4/10

Poor

10 May 2026

Randall

This property was close to sites I wanted to visit however the the property was not well maintained and needed some major updating.

Family

8/10

Excellent

09 May 2026

Sam

All good for the value.

6/10

Pleasant

07 May 2026

Ashlyn

Our stay at this hotel was decent, but not amazing. The staff were nice. The hotel itself was not as clean as we had hoped. The floors needed to be vacuumed, and there were some small mold/mildew spots on the walls in our bathroom. The grounds outside looked overgrown and not very well-kept.

Partner

10/10

Exceptional

01 May 2026

Lyle

Menu was good

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Ellen

Staff was friendly but hotel not very clean. Could use a good vacuum. Found pants and underwear in our room from.some prior occupant.

Family

6/10

Pleasant

25 Apr 2026

Al

It was showing it’s age with dirty carpets and trashy parking lot.

Partner

6/10

Pleasant

25 Apr 2026

Brett

The room was adequate and clean. It is showing its age. Very long and confusing check in. We prepaid our room, but then they told us our room wasn't ready because we hadn't confirmed...? So then he checks, give us a key and sends the housekeeping gal with us, who took one look in the room, and said it would be ready in a few minutes. We were heading to an appointment and we're in a hurry, so she ran down to the office. We opened the door and the room wasn't even started! I went to the desk for a different room and, surprise! They had another room for us. Why the confusion when we'd prepaid? Couldn't get the tv to work.
This is the only chain hotel in the area and they know it. The price was high and the place was not great.

Partner

10/10

Exceptional

22 Apr 2026

Jorge

Clean room, helpful staff. Everything well.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Jonathan

Great hotel to stay at for local historical site visits.

6/10

Pleasant

12 Apr 2026

Jackie

The location was perfect, but the check-in was slow and the bed didn't look like it was made with fresh sheets

Friends

8/10

Excellent

11 Apr 2026

Bill

Insufficient staffing.
Everything suffered as a direct result.

Self

6/10

Pleasant

11 Apr 2026

Andrea

Friendly staff; Very willing to help with anything

Family_with_children

2/10

Poor

07 Apr 2026

Aaron

falling apart. no heat drains plugged.

Family_with_children

8/10

Excellent

05 Apr 2026

Kristen

We enjoyed our stay. The bed was comfortable, but the pull out bed is not. The breakfast was nice. It is a great place to stay while touring history sites in Palmyra. This was our second stay. It was rainy and muddy outside, so the carpets get dirty, but it seems like more could be done to keep the carpet vacuumed.

Family_with_children

4/10

Poor

04 Apr 2026

Kenneth

Staff was very pleasant. Definitely don’t feel like the rooms were clean.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Oluwakemi

They need to increase cleanliness in the room. Also, ensure proper lighting at the car park area

Partner

6/10

Pleasant

24 Mar 2026

Krystal

Clean room

Partner

6/10

Pleasant

22 Mar 2026

Erica

We have stayed here before and loved the stay. This time the cleanliness was not good and there was a group of kids running up and down all night on our last night before a 10 hr drive home so no sleep was had.

Family_with_children

6/10

Pleasant

22 Mar 2026

Marco

Room smelled bad, bathroom door didn’t close.

Family

4/10

Poor

22 Mar 2026

Jennifer

Definitely would not go back. When we arrived and went to our room, it had an unbearable odor. We asked to beloved which, I wouldn’t normally do but, it was awful. We moved to a second room and, there was one towel, a quarter size roll of toilet paper, and dirty socks under the cover of one of the beds, and women’s hair all over the pillows. As if, someone slept in it and they just made the bed without cleaning any of the linens. They offered to move us again but, it was just a lot to do for a third time. The staff was ver friendly and accommodating and, the breakfast was decent. But, very dirty and unkept.

Partner

4/10

Poor

18 Mar 2026

Denielle

The staff is very friendly. My first room had chunks of hair in the shower, bathroom floor, and a used towel hanging. I went to the desk and they gave me a new room which the refrigerator didn’t have shelves, no tissues, towels and wash clothes had black stains on them. The window sill had dead bugs. Overall I wouldn’t recommend unless you’re desperate. Not clean whatsoever.

Self

8/10

Excellent

15 Mar 2026

Brittany

The jacuzzi was a pain! Took a lot to turn the jets on. The staff was the best very apologetic.

But driving over a hour on the basis of the jacuzzi room it was very disappointing

Partner

10/10

Exceptional

10 Mar 2026

Matthew

Friendly staff that helped us with anything we asked for.

Partner

8/10

Excellent

09 Mar 2026

Theresa

Everyone we encountered was helpful and cheerful! Room and dining area very clean.

Business Partner

10/10

Exceptional

08 Mar 2026

William

Very clean

Self

10/10

Exceptional

28 Feb 2026

Kimberly

Everything was clean, staff was polite and available, breakfast was ready, warm, easy and had many options that were fresh. Quiet area, nice spacious rooms and clean jetted tub. Extra towels in the room and great location!!

Business

10/10

Exceptional

27 Feb 2026

Pat

Friendly, helpful staff. Clean room. Quite location 1.5 away from town. Generous breakfast offerings. We would stay here again!

6/10

Pleasant

24 Feb 2026

Missy

Beds were comfortable but the sink was very small, wifi didn’t work and breakfast was just ok

6/10

Pleasant

16 Feb 2026

Ron

Staff and public areas were nice. The room was clean but needed work, edges viewable through the mirror of the unpainted door casing, Toilet paper holder was moved and the previous location had a piece of sheetrock plugging the hole being held in place by 2 screws, caulk around the soap holder in the shower was done by a 5 year old, no way keeping water from getting behind the wall, decorative kleenex box cover was just that , a cover no kleenex. amenities: the bathroom sink was the size of a dog dish, the toilet was made for pre-schoolers (barely 10 inches high) the shower trunk needs a claw hammer to pry the button up or bang it down to switch from bath to shower and the shower head made it so I nearly had to get on my knees to rinse the soap out of my hair. They are minor inconveniences that won't stop me from staying again.

Leisure Self

6/10

Pleasant

05 Feb 2026

Daniel

No drinking water available

Business Self

2/10

Poor

20 Jan 2026

alica

Check-in staff was very friendly and welcoming. Even late at night, the two gentlemen working were kind and professional, I even brought cake down to share with them for my daughter’s birthday, and the interaction was genuinely pleasant.

During our stay, there were a few issues I chose not to complain about, including stains on the pull-out mattress, decorative pillows that were not properly assembled, and a TV in the bedroom that I had nothing on it no Guide shows movies nothing for my son. and when I checked in the Wi-Fi information didn’t work, but None of these were reported because they were not a major concern at the time and we still enjoyed the evening.

Unfortunately, the experience changed after checkout. Despite leaving the room clean and organized (trash bagged and tied, decorations cleaned up, balloons popped and disposed of), multiple attempts were made to charge my card for alleged damages. When I called to ask about this, I was told the room was “trashed,” which was absolutely not accurate. I requested to see the photos that were referenced, but they were never provided. I was then told not to worry because the charges didn’t go through, yet my bank continued sending alerts for attempted charges afterward.

It’s disappointing that an otherwise nice stay ended this way. The lack of transparency and repeated charge attempts were very concerning and overshadowed the positives.

Leisure Family

10/10

Exceptional

16 Jan 2026

Shala

Quiet, clean, professional service

Business Self

4/10

Poor

07 Jan 2026

Joselene

My room was ok clean but heat had horrible sounds when turning on and off! Refrigerator in room was on but didn’t work! So the take out that we had was wasted because it wasn’t in a working refrigerator! Told the staff about it when we had to ask for an ice bucket that was supposed to be in the room and wasn’t and all they said is that’s not good that the refrigerator wasn’t working!

Leisure Partner

6/10

Pleasant

03 Jan 2026

Cody

The breakfast

8/10

Excellent

02 Jan 2026

James

Room was spotless,
Staff was very friendly
Thanks

Leisure Family

2/10

Poor

29 Dec 2025

ANTHONY

Yes, the room was neglected today asked several times to get new towels and they didn’t do it. Plus my key kept not working. They never emptied my garbage I had all sorts of problems, including problems with the electric and they’re being a smoke detector off the wall

Friends_and_family Family

2/10

Poor

23 Dec 2025

David

We lived in Palmyra for most of our lives and have always stayed there when visiting. We will NEVER stay there again. The bathtub had black mold in the corners. I can submit pictures if necessary. The lights would go dim then turn on bright in the middle of the night. There was no striker plate on the bathroom door, it couldn't be closed. The breakfast was terrible, no meat, no juice or fresh fruit. The waffle mix was frozen and couldn't be poured. We went to Mc Donald's for breakfast. Lastly, we spoke to someone else staying there who agreed with everything we said and recommended actual rooms not to stay in. Terrible place.

10/10

Exceptional

13 Dec 2025

Kasey

Yes!

Business Family

10/10

Exceptional

09 Dec 2025

Kerry

BEST STAFF EVER, i felt so at home i booked another night. THANK YOU, BEST WESTERN PALMYRA!!! I'll come by with tips soon. You were a glimmer that made a hard time easier.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Mary

Everything went so smoothly! We felt very welcome. Breakfast had good variety for my family's various tastes. Our room was clean and had everything we needed.

Friends_and_family Family

8/10

Excellent

18 Nov 2025

David

Clean rooms, staff was pleasant and attentive, only issues were the room door keys kept having to be reprogrammed other than that all was well as expected

Leisure Family

10/10

Exceptional

17 Nov 2025

Pedro

Clean room

Self

10/10

Exceptional

17 Nov 2025

Natalie

Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!

Partner

8/10

Excellent

14 Nov 2025

Jaron

Great service, room, hot tub. No hot water one night and no sausage for one of the morning breakfast.

Leisure Partner

2/10

Poor

11 Nov 2025

Heather

Super outdated and felt dirty. Lots of contractors staying there that were EXTREMELY loud at 5am. Very thin walls, you could hear everything. Very disappointed with the stay.

Leisure Partner

10/10

Exceptional

07 Nov 2025

KATHY

Staff very friendly and helpful. Felt very safe there

Leisure Family

8/10

Excellent

06 Nov 2025

Colleen

Extremely comfortable bed. We slept very well. Helpful, personable staff. The location was perfect for our needs.It is obviously not a new building, but it was well kept except they did not pay close attention to drywall finishes around the electric outlets, light switches, etc. and the carpet/rug in the lobby /stairs needs attention.

Partner