Name: Woodcliff Hotel & Spa
Address: 199 Woodcliff Dr, Fairport, 14450, US

10/10

Exceptional

05 Aug 2026

Christy

Beautiful grounds next to golf course. Free Starbucks coffee daily. Room was very clean and comfortable. We loved staying at Woodcliff.

4/10

Poor

04 Aug 2026

Angela

Our room smelled of musky air and TV didn’t work.

2/10

Poor

03 Aug 2026

Mary

We got into the room, the window was open. Heat and noise were terrible due to the open window. Called twice and still after 6 hours no one came to remedy the issue. After visiting the front desk a 3rd time, someone finally was sent to the room and maintenance didn't even know what they were there for. The room was a closet across from the elevators. After all of that we decided to depart from the hotel and go elsewhere. So we are looking to get the refund for the 2nd night we decided not to stay due to the issues. Heard this place was amazing, not so much for us sadly. Very disappointed.

10/10

Exceptional

03 Aug 2026

Tyler

Looked in advance for a quick place to stay between a two night concert trip. And found this right in the price range of less reviewed places. And I have to say I will absolutely be looking here again if I ever need to stay in the area!

6/10

Pleasant

02 Aug 2026

Cassandra

The indoor pool was nice but the outdoor pool was inoperable and wasn’t being worked on. The restaurant was nice and the food was good as well. The view from the room was nice but the windows were slightly dirty, the room was nice but the carpet was also slightly dirty. The bed was ok, it was more firm with noticeable springs every so often. Fair all things considered, it was an older building and was in need of some upkeep. I’d rate it 3 stars, just not somewhere I’d like to stay a second time.

10/10

Exceptional

02 Aug 2026

Daniel

My stay was brief but excellent staff accommodation for early check in before the official 4pm was appreciated

10/10

Exceptional

02 Aug 2026

Kelly

This place was adorable! Live music, golfing with my honey, and a hike to write home about. Will definitely be staying here again.

10/10

Exceptional

02 Aug 2026

Edward

Just a blast spending the weekend here for a wedding. We have a dog and we’re there for a wedding so it was great to be able to stay right where the wedding was! Just a great stay and wish it lasted longer!

6/10

Pleasant

01 Aug 2026

Kelly

Wet floor around AC unit and both my son and I had bugs in our bed.

4/10

Poor

01 Aug 2026

Aaron

Burn mark on the ceiling, dead bugs on the wall, hole in the wall, stained sheets, bed frame held together by black tape, outdoor pool not opened (and waiting until the day before to notify). Staff is very nice though.

4/10

Poor

01 Aug 2026

Laura

Our room was small and the air conditioning wasn't working in our room. It was just the fan blowing coolish air. Also one of the corner shelves in the shower stall had a big wad of balled up hair on it. Really gross. Not impressed at all. Will not be staying there again.

10/10

Exceptional

01 Aug 2026

Mark

.

2/10

Poor

31 Jul 2026

Donna

I had to change my room 3 times. It is a pet friendlily hotel and some of the rooms have a strong pet oder.

10/10

Exceptional

28 Jul 2026

kim

Simply fabulous. This hotel has everything you’re looking for in an escape from home. The properties amenities include a fitness center, spa, onsite wellness activities, scenic golf course, award winning restaurant, and beautiful wedding/event spaces. I especially love their service with a smile attitude. Deidre at the front desk was my primary contact during my stay, but everyone made me feel welcome.

10/10

Exceptional

28 Jul 2026

William

Great place to stay. Very clean, big room. Great and helpful staff. Tremendous breakfast.

8/10

Excellent

27 Jul 2026

NASTASHA

My room could’ve been updated. The carpet was very old. The bathroom looked very dated . For the amount of money that I paid through Expedia, I would’ve expected a lot more. The outside pool has been closed down for over two years.

8/10

Excellent

26 Jul 2026

James

Cool room, jetted tubs for one, the downstairs pool area closes at 10 but that’s a cool spot too

10/10

Exceptional

26 Jul 2026

Sarah

Great stay! Disappointed that the outdoor pool was closed. Great stay, beautiful property!

8/10

Excellent

25 Jul 2026

Gregory

The stay and experience was nice. The staff were very professional and friendly. But there were certain parts of the hotel that were clearly lacking attention and repair. For the money per night, the hotel could use a bit more tlc in the common areas, elevators and swimming facilities.

6/10

Pleasant

25 Jul 2026

Scott

Outdoor pool was out of commission- Green.

First room smelled.

Nice views good potential

Coffee shop really great

10/10

Exceptional

20 Jul 2026

Jennifer

We had adjoining rooms for our family of 5. It was very comfortable and convenient.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Donna

There needs to be upgrades made. Having resort fees should d waived too when your outdoor poor isn’t available due to maintenance. Fire pit needs to he fixed- all you smell is gas and basically no flame. We let the front desk know.. first night and still was not then care if all weekend.

Family

2/10

Poor

16 Jul 2026

Miriam

Very old and dirty

Partner

4/10

Poor

15 Jul 2026

Saloua

I booked the Woodcliff Hotel & Spa because I told me it was THE place to stay in the Rochester area. I left wondering what all the hype was about. The surrounding scenery is beautiful, but that’s nature’s work, not the hotel’s.

The room was by far the biggest disappointment. It feels decades out of date, especially the bathroom. Nothing about it reflects a four-star hotel. Even the little details, like the cheap coffee and low-quality toiletries or TV, make it clear that this property is cutting corners.

The hotel feels like it is living on a reputation it no longer deserves. If it was once considered Rochester’s premier hotel, those days seem long gone.

The most disappointing part is that you are paying premium prices for an experience that feels average at best. There are several hotels in the Rochester area that offer more modern rooms, better amenities, and better value for the same price, or even less.

I would not stay here again, and I certainly would not recommend it to anyone expecting a luxury or even true four-star experience.

Partner

10/10

Exceptional

11 Jul 2026

Sundara Rao

Swimming pool was closed while we were there but everything else is great.

Family_with_children

10/10

Exceptional

06 Jul 2026

Abigail

Everything perfect

6/10

Pleasant

06 Jul 2026

Heidi

This was a HUGE disappointment and we will not return. The room was not very clean. The pool was closed due to maintenance. The water was shut off, also due to maintenance, the morning we were leaving so we couldn't shower. The restaurant stops room service too early at 9 pm. The spa is closed on Sunday when we arrived and couldn't be available until 10:30 on Monday when we were leaving. The prices of spa services and food were too high. We had a cliff side view but the outside of the windows were dirty. The toilet paper holder was broken, it was coming out of the wall. The desk staff were rude and not helpful when we had a problem with our booking. They didn't do anything to fix it or offer any solutions. This hotel is older and needs updating. I don't recommend.

Partner

6/10

Pleasant

05 Jul 2026

Jill

Property was booked for the amenities. Upon arrival we were informed the outdoor pool was closed. Apparently it has been for months. Was not indicated on website when booking.
Poolside loungers were available however you had to walk inside to swim. No towels at pool twice. Young children in hot tub at all times we were at pool.
Our room was clean although it smelled like stinky cheese. Air conditioner very loud.
Restaurant had great view of property. Food was mediocre at best. Wait staff very pleasant. Manager came by table several times. Became quite annoying.
Water jugs in lobby was usually close to empty and containers looked dirty.
The property is beautiful with great views.
Spa service wa incredible. One of the best massages I have ever had. Thanks Tim.
This resort needs some major updating to maintain a 4 star rating.

Friends

2/10

Poor

04 Jul 2026

Daniel

Room had roaches coming. Out of the ceiling

Partner

4/10

Poor

04 Jul 2026

Neelima

We have not received the security deposit back yet which was deducted at the time of check in….

8/10

Excellent

02 Jul 2026

Natalie

Really nice resort with beautiful views. They are currently renovating so a few of the areas were not accessible to us. We would like to stay again when renovations are completed.

Partner

8/10

Excellent

02 Jul 2026

Emily

Hotel is slightly dated, but was clean and perfect for our stay. The beds were comfortable and the sheets were incredibly soft. Bathroom was beautiful and the grounds were terrific.

Friends_and_family Friends

6/10

Pleasant

02 Jul 2026

Kimberly

I really wanted to leave a positive review since management refunded our spa fees, but the terrible conditions, lack of communication, and lack of care can't be ignored.

Ignored Accessibility: A guest with me has knee issues and can't do stairs. I messaged the day before arrival to request a room change after realizing the suite was two stories. They ignored it, and at check-in, staff made zero effort to help.

No Warnings: At check-in, we were blindsided that the outdoor pool was closed (a main reason I booked). They also announced that water to the whole hotel would be shut off from 8 AM to 2 PM on our last day. Advance notice was completely missing.

Filthy, Damaged Room: The floors were dirty and the furniture was dusty and smudged. Dried food was under the glass-topped furniture. Housekeeping didn't even vacuum after management promised to have it mopped. The toilet had black stains, walls had holes, paint was peeling/discolored and a leaking sink had the floor rotting underneath.

Missing Basics: The room lacked blinds on the main floor, a dining table, chairs, and kitchen supplies despite them being in the photos. Our only two glasses were never replaced. Refunded spa fees for the inability to use the pool don't replace a safe, clean, accessible stay.

I feel like the room was a forgotten attic or the room you get to see on remodeling home show. There was a sign in the hallway to “excuse our remodeling dust in the hall.” The hall was cleaner than our room!

Partner

10/10

Exceptional

02 Jul 2026

Cherie

Beautiful and relaxing stay at the Woodcliff.

Partner

10/10

Exceptional

01 Jul 2026

Denise

Amazing spa and restaurant

Partner

6/10

Pleasant

28 Jun 2026

Erin

Windows were pretty grimy, the walls are really thin where I could hear full on conversations of the people next door, and the outdoor pool was closed for maintenance and a bit unsightly. Also there was no coffee options for when the Starbucks closed which was a bit disappointing. The towels and robe were starchy. One of the bottles in the shower was empty.

Friends

8/10

Excellent

28 Jun 2026

Kristin

This was a nice hotel on pretty grounds. I still don’t know where that room is that’s used for their main photo on here, because that’s not the vibe of the hotel at all. It was fairly outdated inside, but nice enough. One major detractor for us was that the elevator chime was SO LOUD that you could clearly hear every single elevator ride coming and going at any hour. I’m glad this was only a one night stay for us. The staff was friendly, but it took them 30-40 minutes just to bring us a couple extra blankets, which I thought was strange.

Family_with_children

6/10

Pleasant

27 Jun 2026

Natalie

The bathroom had hair around the shower and one outlet was completely sticking out of the wall. The other outlet only worked if the wall switch was turned on from across the room. The last outlet didn’t hold the plugs. Outdated room in need of some tlc. From desk could have cared less.

Family_with_children

2/10

Poor

26 Jun 2026

Charles

We arrived at 6:30 pm and our room was not ready. The workout facility was dirty. Our room was not cleaned. We asked for 2 wine glasses and got paper cups. Very disappointing

Partner

10/10

Exceptional

25 Jun 2026

Karen

The property and the rooms were clean. The staff was helpful and professional. I didn’t have time to use the spa unfortunately. The two meals I had at the hotel were delicious and the wait staff were excellent.

Friends

10/10

Exceptional

24 Jun 2026

Andy

Great stay! Property was in excellent shape

Family_with_children

4/10

Poor

23 Jun 2026

Toni

The pool wasn’t heated and our room wasn’t cleaned after asking that the room be cleaned. Had to ask for coffee to be replenished.

Family_with_children

10/10

Exceptional

22 Jun 2026

Angel Joseph James

Liked all

Self

8/10

Excellent

22 Jun 2026

Gabriela

The staff wqs cordial, helpful and very efficient. We arrived early and our room was already ready. The window and the ceiling near to it in to our room had water damage and was leaking around the window frame because of the rain. I called and a staff member arrived promptly to give us the option to change rooms. We did with some trouble with the door keys that was also quickly resolved by a staff member. The faucet in the shower was detached to the wall so whenever we wanted to direct the water to the shower, we had to be very careful. Otherwise, the room and hotel overall is well kept. The spa area is beautiful, the staff there skillful and amazing. The restaurant was very nice, loved the live music, and the food was delicious!

Partner

6/10

Pleasant

22 Jun 2026

STEVEN

Nice place, though we had a room facing the lot, and there was a lot of noise late into the night. Weddings and such going on, so just be prepared for some loud and intoxicated people on the weekends. Even Sunday night. Clearly, the bar is popular, but it was a bit uncomfortable to the point where other guests were concerned, with one checking out early. Otherwise, nice property and nice staff.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Danielle

Great and friendly staff, clean rooms, easy access to all the places we wanted to go, and spa was pretty. Just need a couple more elevators…

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Michelle

I had a dirty bathroom counter when I checked in. It took 1 1/2 hours to get a staff member there to clean it. Most of the staff was top notch! Especially Shawnii at the front desk. I spoke to Justin asking for a late check out and he said he'd check and call me back...but didn't. So all in all it as ok. The manager did stop me on my way out to ask why I wasn't completely happy and what could he do since Justin \"over-promised and under-performed\". So I was impressed by him also. Not sure I would rush to go back though.

Self

4/10

Poor

20 Jun 2026

Joan

We have always loved staying at the Woodcliff, however, it seems like things have changed. Our room wasn't ready at 4:30, when check in was at 4:00. We waited until 5:30 to get in. The room itself was less attractive and maintained (miss matched glasses, fading paint, rough furniture etc.). The volume on the TV didn't work. The room was very cold, but, it wouldn't \"heat\" beyond 70. The staff were very nice. We didn't complain, but, we won't be staying there again.

Partner

10/10

Exceptional

19 Jun 2026

George

Clean room and common areas. Staff were very friendly and helpful. Nice setting.

Family

10/10

Exceptional

15 Jun 2026

Denise

We did not eat breakfast at this property.

Partner

8/10

Excellent

15 Jun 2026

Sarah J

Pros: The Woodcliff Hotel and Spa is a gorgeous place with clean, luxury rooms and a lot of amenities. Staff were friendly. Loved walking around the grounds with the dogs (a dog-friendly hotel!). Access to walking trails. Golf course and spa. Complimentary coffee bar access. Nice restaurant.

Cons: Parking is limited. You may end up having to park at the very back of the lot, which isn’t fun when try to cart tour luggage back and forth. It was also pretty noisy at night during my stay as my hotel room was right above the main lobby which was hosting not only a huge wedding party but the Knicks Game 5 finals. The shouts and chants went on pretty late as you can imagine. Exceptional cases, but room placement really can determine the quality of tour stay and unfortunately my room was exposed to the worst of it.

Self

6/10

Pleasant

13 Jun 2026

Mitchell

Pool was closed. Hot tub was not operational.

Self

6/10

Pleasant

11 Jun 2026

Mark

The staff was polite and courteous from the first moment. However, upon arrival into my room, I noticed fairly quickly that the AC wasn't working. It was a muggy 80 degrees in my room. So, I cranked down the AC to 60 and left for a bite to eat. When I returned to my room, I realized the AC was broken as the temp didn't move. I notified the front desk the next morning. They told me it was restored later that morning. I returned midday to find nothing was different. I told them again it needed to be fixed as the temp in the room was 80. They offered to move me for the second night of my two night stay. It was inconvenient, but I couldn't sleep in that room at 80.

Could tell the facility is long past due for updates and renovations.

Nice bar and restaurant on 1st floor. Enjoyed the meals and drinks. Bartenders were exceptionally polite and helpful.

Business

8/10

Excellent

10 Jun 2026

paul

The setting is gorgeous

Partner

8/10

Excellent

09 Jun 2026

Kathleen

Bar and food were great. The property is in a beautiful landscape, absolute beauty. The inside could use a little updating, however I believe they are working on that.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Bryan

Room was great and very clean

Partner

2/10

Poor

06 Jun 2026

John

I did nir stay there.no review

10/10

Exceptional

05 Jun 2026

Pamela

Had a great dinner in the restaurant. Enjoyed a little hike on the cresent trail. Had a nice family dinner outside around the fire pit. Room was clean, comfortable and quiet.

10/10

Exceptional

05 Jun 2026

Alice

Jlanza was particularly helpful!

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Yshara

Great

Self

8/10

Excellent

27 May 2026

Cheryl

First room bathroom was a little dirty. But I was quickly switched to another that was very clean. Great customer service

Self

10/10

Exceptional

26 May 2026

Nicole

Great place to stay!

Family

10/10

Exceptional

26 May 2026

Jan

👍

10/10

Exceptional

25 May 2026

Anne

We attended a wedding and spent the night. Everything was very nice.

Partner

10/10

Exceptional

24 May 2026

Michael

All was good for the time we were there

Partner

10/10

Exceptional

24 May 2026

Jan

Excellent spa

Partner

10/10

Exceptional

23 May 2026

sandra

The staff in the dining room were particularly kind to us. I had a rough travel experience and they provided a little treat to help get me out of my misery and back on course to a great vacation! THANKS.

Partner

8/10

Excellent

19 May 2026

emily

The pool was not working and my kids disappointed

Friends_and_family Family

6/10

Pleasant

19 May 2026

Mary

I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!

Family

10/10

Exceptional

17 May 2026

Catherine

The site is wonderful. The lobby is very nice. The breakfast was terrific. The room was neat, clean and the bed was very comfortable.

Family

6/10

Pleasant

16 May 2026

Miguel

If an adjacent room used their shower, the shower drain within our room would back flow. That is pretty disgusting.

10/10

Exceptional

15 May 2026

abir

Very clean room, helpful friendly staff

10/10

Exceptional

15 May 2026

Teri

Helpful staff.

Family

6/10

Pleasant

15 May 2026

Tonya

Feels dated. Needs new carpeting throughout. Room curtain was broken. Pool and jacuzzi were closed. Staff was friendly however.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Mark

The property outside and inside the hotel was clean. There was plenty of parking and the parking lot is well lit. The room was great overlooking the hill. The television was a nice size and staff was very helpful when I needed anything.

Family_with_children

8/10

Excellent

11 May 2026

Paul J

Overall, I think our visit went extremely well. The staff was helpful and when the coffee pot went out in the room it was replaced quickly. I did feel that the prices of the restaurant, bar, and other facilities were extremely high. Could have used a microwave in the room.

Family

6/10

Pleasant

09 May 2026

Kimberly

I would of given this hotel a 5 star review but there was an ant problem in my room. I must of killed 8+ ants- on the wall, ON THE BEDBOARD and bedroom shower. When I called I was told someone would be right up. 30 minutes later I had to call again because I found another on in the bathroom I could not reached. I asked to move rooms but was told there was no more rooms available.

I would of hoped someone would of called me in the morning or at least an email apologizing for my inconvenience, but all I got was a bill for the resort fee.

Self

10/10

Exceptional

26 Apr 2026

Tamara

The room is what we expected loved the bathroom
And the room Was clean and the service was exceptional

Partner

2/10

Poor

22 Apr 2026

Carla jean

Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !!

Family_with_children

8/10

Excellent

19 Apr 2026

Brett

This is a great hotel if your visiting the Victoria Pittsford area
Bar area is fun
Rooms are clean
Some upgrades underway
Elevator was a bit of an issue but they are making improvements

Partner

8/10

Excellent

02 Apr 2026

Denine

We were greeted by James at the front desk, who was beyond pleasant! Thank you, James! The room was clean, but in need of repairs. The HVAC unit was making noises all night which make it hard to sleep. All in all, we had a good stay.

Family_with_children

6/10

Pleasant

01 Apr 2026

Chloe

The hotel is old and needs updating. During the stay, pool was close, as well the golf course. The spa is great, updated and relaxing.

Family_with_children

8/10

Excellent

31 Mar 2026

Frank

Yes it was relaxing

Partner

10/10

Exceptional

26 Mar 2026

Jamilyn

We loved it!!

10/10

Exceptional

25 Mar 2026

Sue Ann

Grounds are awesome, nice views & staff!

2/10

Poor

25 Mar 2026

iris

It was ok for the price

10/10

Exceptional

24 Mar 2026

Jeffrey

Excellent

6/10

Pleasant

22 Mar 2026

Daniel

The one \"working\" elevator was out of service 4 times in the 48 hours I stayed here. I was on the 4th floor and I'm handicapped. I will never stay here again. Also, no microwave is a huge miss.

Partner

8/10

Excellent

22 Mar 2026

suzanne

Not used

6/10

Pleasant

11 Mar 2026

Shanae

Room was clean. A little outdated. Elevators were down. No room service for breakfast

10/10

Exceptional

09 Mar 2026

Liliabeth

amazing

6/10

Pleasant

05 Mar 2026

MINDY

Bathroom needs serious updating

10/10

Exceptional

02 Mar 2026

Andy

Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!!

2/10

Poor

01 Mar 2026

Dominique

Terrible

4/10

Poor

23 Feb 2026

Richard

Room was not ready at 4PM
Wrong key and room was given to me
The ice machine was out of orde
The elevator was out of service
Loud argument's be tween staff and quest in hallway at one in the morning
Heater in room sounded like a 747
Never Again

Partner

10/10

Exceptional

22 Feb 2026

Patrick

Our stay was great. It was quiet and comfortable. The Spa was also nice.

8/10

Excellent

22 Feb 2026

DANIEL P

Rooms need a refresh. Typical hotel with a high cost. Location is good with a nice view. The room had a very cold draft from the windows and from under the AC unit. That meant turning the heat way up and the floor remained extremely cold. Not worth the cost. The restaurant is fantastic and that is well worth going to.

Partner

6/10

Pleasant

21 Feb 2026

Lori

The room was nice but the sink and tub were either stained or dirty. I paid $172 for one night and they told me that in the morning, I could only have free coffee. The room had a Keurig machine with four pods and it would’ve been nice if they had a hot chocolate one because I don’t drink coffee. I would have to pay for Continental style things like bagels and such and I would have to pay $21 for the breakfast buffet. It would’ve been nice to have at least some bagels or muffins in the morning included.

Partner

8/10

Excellent

20 Feb 2026

William

Nothing

Friends

10/10

Exceptional

18 Feb 2026

Heidi

Room was gorgeous, spa was relaxing, and dinner was amazing!