Woodcliff Hotel & Spa

United States , Rochester - NY
FAIRPORT, 199 Woodcliff Dr
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Shanae

Room was clean. A little outdated. Elevators were down. No room service for breakfast

10/10

Exceptional

09 Mar 2026

Liliabeth

amazing

6/10

Pleasant

05 Mar 2026

MINDY

Bathroom needs serious updating

10/10

Exceptional

02 Mar 2026

Andy

Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!!

2/10

Poor

01 Mar 2026

Dominique

Terrible

4/10

Poor

23 Feb 2026

Richard

Room was not ready at 4PM
Wrong key and room was given to me
The ice machine was out of orde
The elevator was out of service
Loud argument's be tween staff and quest in hallway at one in the morning
Heater in room sounded like a 747
Never Again

Partner

10/10

Exceptional

22 Feb 2026

Patrick

Our stay was great. It was quiet and comfortable. The Spa was also nice.

8/10

Excellent

22 Feb 2026

DANIEL P

Rooms need a refresh. Typical hotel with a high cost. Location is good with a nice view. The room had a very cold draft from the windows and from under the AC unit. That meant turning the heat way up and the floor remained extremely cold. Not worth the cost. The restaurant is fantastic and that is well worth going to.

Partner

6/10

Pleasant

21 Feb 2026

Lori

The room was nice but the sink and tub were either stained or dirty. I paid $172 for one night and they told me that in the morning, I could only have free coffee. The room had a Keurig machine with four pods and it would’ve been nice if they had a hot chocolate one because I don’t drink coffee. I would have to pay for Continental style things like bagels and such and I would have to pay $21 for the breakfast buffet. It would’ve been nice to have at least some bagels or muffins in the morning included.

Partner

8/10

Excellent

20 Feb 2026

William

Nothing

Friends

10/10

Exceptional

18 Feb 2026

Heidi

Room was gorgeous, spa was relaxing, and dinner was amazing!

Partner

8/10

Excellent

17 Feb 2026

mazaia

yes i loved it i cant wait to come back

10/10

Exceptional

16 Feb 2026

Beatrice

The room was spotless and very quiet

Partner

8/10

Excellent

15 Feb 2026

Cordell

Wonderful service and stay, very beautiful inside and out and upscale vintage views

2/10

Poor

12 Feb 2026

David

Arrived to find the hot tub and pool were out of commission, booked a 2 queen bed room and were given a 1 queen bad room. Staff was not helpful and refused to give a refund. This place has gone downhill since our last stay a year and a half ago. Would give 0 stars if it was an option.

10/10

Exceptional

10 Feb 2026

Christian

Everyone from the front desk all the way down to the cleaning services was amazing. I enjoyed the bar. The bartender was very personable and had an amazing personality and massage was done by Anna. She did an excellent job. Best massage in my life. And everyone seen genuinely happy to work there. Tessa did a great job showing me around. And I’m really upset that I’m forgetting a few names, but the stats was fantastic.

Leisure Self

8/10

Excellent

09 Feb 2026

Renea

room was clean and large

Partner

10/10

Exceptional

08 Feb 2026

Jason

Clean, courteous, and quiet. Everything you need in one place.

Business

8/10

Excellent

08 Feb 2026

Christopher

The staff was very courteous. Hotel and room were clean. The room had a few minor issues but even so we plan to stay here again.

Leisure Family

2/10

Poor

30 Jan 2026

Maribel

It was horrible

10/10

Exceptional

25 Jan 2026

John

Clean and spacious room. Welcoming staff and great lunch menu.

Leisure Self

10/10

Exceptional

24 Jan 2026

Bibek

Nice

4/10

Poor

21 Jan 2026

Rachel

Hot tub and pool wasn’t working and staff was rude

8/10

Excellent

19 Jan 2026

Diyana

Friendly st

10/10

Exceptional

19 Jan 2026

Pamela

Staff is great

8/10

Excellent

12 Jan 2026

marty

everyone very nice

Business Partner

4/10

Poor

07 Jan 2026

Raed

Bedrooms covers were smelly.. there was big bugs coming from the cartons..
I am giving 2 starts just for front desk services .. ladies were nice and polite

6/10

Pleasant

05 Jan 2026

Timothy

Hot tub broken, the pool was out of service. One of two elevators down. The staff was not very accommodating to requests. Very disappointed

Leisure Partner

10/10

Exceptional

04 Jan 2026

Anne

We didn’t have breakfast there…very pricey! Our room was big & clean. Only 1 elevator working, pool was closed.
Daniel at the front desk was great!

Business_and_leisure

10/10

Exceptional

02 Jan 2026

Margaret

We ended up in a Handicap room. Although we didn’t need it, it was very spacious.
The staff was very friendly especially the bar staff.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Mohamed

Everything was great!

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Julie

Room was dated and needs to be updated. Base board peeling off, tile chipped in bathroom, bed frame taped together.

Pool was also closed during Christmas week…disappointing considering we stay there on our way to to Ohio with 3 kids to break up our drive.

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Guy

Clean room, Excellent Restaurant and Bar! Friendly staff

Leisure Family

6/10

Pleasant

01 Jan 2026

Asia-Lon

Smart tv microwave in room

2/10

Poor

28 Dec 2025

olivia

This hotel was horrible. The people weren’t very kind, the hotel said no smoking but smelt so bad of cigarettes, the elevator takes forever and is sketchy. The rooms aren’t nice at all with dead spiders and we booked this hotel

4/10

Poor

28 Dec 2025

prashanth

A below average hotel room, nothing special about it for the price we paid.The pictures shown in Expedia is nowhere close to the room we were given.

Leisure Family

2/10

Poor

27 Dec 2025

Darian

Neglected room. And bitten by a bug.

6/10

Pleasant

26 Dec 2025

Joe

The gym equipment in poor condition and pool and hot tub close , we paid for amenities and unable to use them .

6/10

Pleasant

25 Dec 2025

Paul

We’ve been to the Woodcliff during the holidays multiple times over the years, but this time it was disappointing. The room itself was fine and the staff were friendly and professional. Where they fell short was the availability of food on Christmas and their fitness/pool area. In past years there had been a wonderful brunch, but this year the restaurant was closed and instead there was only coffee and complementary continental breakfast, leaving patrons to try to hunt for food in a region closed for the holiday. The website said the pool was available, but was at 70 F. However, at the hotel, there were signs posted saying the pool was closed. What was formerly a well stocked fitness center had become a set of a few pieces of equipment, including a treadmill that had a broken incline. I understand that refurbishing a facility can be required, so having one of two of the elevators out of service for replacement did not factor into the review. The changes at the Woodcliff were a disappointment.

Leisure Self

6/10

Pleasant

22 Dec 2025

Lily

For the price of this place, and its reputation as a higher end hotel, it really is not in good condition. The hot tub was not warm, the pool was too cold to even use (because it’s connected to the outdoor pool), there were leaves in it, and things were falling apart.

Leisure Friends

10/10

Exceptional

21 Dec 2025

Mary Ann

We love going there but the rooms need updating. The TV was broken and we called the front desk and no one came. The Spa was Fabulous. We had pedicures and massages. So relaxing. We do love going there a couple times a year.

Leisure Family

8/10

Excellent

14 Dec 2025

Kiarah

Staff was kind & the hotel was extremely clean! The spa was luxurious & something I would definitely recommend to others.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Kumuda

Everything

Leisure Partner

4/10

Poor

12 Dec 2025

Lynette

Property ia getting old. Bath drain clogged, no daily room service, poor attention to detail, under staffed.

Leisure Family

4/10

Poor

10 Dec 2025

Rebecca

The room was missing tissues, toilet paper, and a garbage can. Walls are super thin and we could hear everything happening in the next few rooms and well as everything happening outside and downstairs

Friends_and_family Family

4/10

Poor

09 Dec 2025

Angela

I saw a bug on the bed when I arrived after check in. The front desk sent someone who took a paper napkin to remove and kill it on my pillow. She claimed it must have come in through an open window (an open window on the 6th floor in 20 degree weather?). The housekeeper did not check for other insects on the bed and did not change the linen. When I went to the front desk for a different room, the front desk supervisor called me over to speak with him and told me to smile. I told him that my experience did not warrant a smile, his reply was \"it didn't bite you did it?\" When I said it did not but I have OCD and cannot stay in that room, this supervisor's response to me was, \"so do I and it is probably worse than yours\"! He told me \"be good to us and we will be good to you, now go get your keys\" from the front desk person that I had spoken to on the phone and went down to see. This was an uncalled for, highly inappropriate approach to a customer's valid complaint. I felt belittled and bullied by this man so much so that I left the hotel after changing rooms from a 2 queen bed room to a king with sleeper sofa as no 2 beds were available until the next day. When I returned later with my friend I had made the reservation with, the night shift staff expressed appropriate concern for what had occurred earlier and immediately gave us a 2 queen bed room. It's been 24 hours since I emailed a complaint to the Woodcliff's assistant general manager and have yet to receive any response.

Business

6/10

Pleasant

29 Nov 2025

Brenda

Pool I heated, hot tub broken and bar closed early on holiday evening. Rooms needed updating and better cleaning.

10/10

Exceptional

28 Nov 2025

Jessica

Great stay during Thanksgiving while visiting nearby family. Thank you to the team that worked during the holidays and took great care of us!

Leisure Family

4/10

Poor

21 Nov 2025

Maria Claudia

The pool cold, the jacuzzi broken. Workers looking at us with attitude. Overall a unwelcoming experience.

6/10

Pleasant

20 Nov 2025

Amber

The pool and hot tub were not useable and the pool is in a dark basement area, there were leaves in the indoor pool. Hot tub was drained of most of the water. Unacceptable as this is a SPA. Ceiling tiles are peeling up and misplaced in the restaurant, not acceptable when the meals are well over $100 per person. Painted over mild and water damage on the walls and pictures hung in the room. Not what I expected from this hotel and spa.

Business Friends

2/10

Poor

19 Nov 2025

Kimberly

Unfortunately, this one very nice hotel is going downhill rapidly.

10/10

Exceptional

16 Nov 2025

Berlin

Clean room, stafff and SPA

Leisure Friends

10/10

Exceptional

14 Nov 2025

Danielle

Nice room and great customer service

6/10

Pleasant

07 Nov 2025

Guy

Dated. No toilet paper holder in room. Hole in wall under bathroom vanity. Way overpriced

Leisure Family

10/10

Exceptional

05 Nov 2025

Paul

Everything was very good

Business_and_leisure Self

4/10

Poor

02 Nov 2025

Guy

Clean but dated. Uncomfortable beds. No toilet paper holder in our room and there was a hole in the wall under the bathroom vanity. Drinks were expensive in the bar too.

10/10

Exceptional

30 Oct 2025

Paul

Very relaxing

10/10

Exceptional

28 Oct 2025

Luis

Everything was great

Partner

6/10

Pleasant

27 Oct 2025

Susan

The bathroom was terrible, water leaked all over the floor and the floor was crumbling. Actual room did not match the photos listed on this app. Very deceiving. For the price I expected significantly more. Go somewhere else

Leisure Partner

4/10

Poor

27 Oct 2025

Andrew

The hot tub was drained and the pool was not heated. They did not clean the locker room, and did not give robbs to all of my guests.

4/10

Poor

25 Oct 2025

Daler

Nope

10/10

Exceptional

21 Oct 2025

Mohammad Hamid

Good

8/10

Excellent

18 Oct 2025

BRENDA

Nice spa

6/10

Pleasant

17 Oct 2025

Dianny

I Got a reservation for weekend and they didn’t have space in their schedule for me in Spa. I supposed to make an appointment when? A month before. It must be a service available for all the consumers that want to relax during stay at hotel since this is one of the biggest attractions of the hotel. The other biggest attractions and one of the main reasons I chose this hotel was because of the pool and hot tub but they were under reparations. I didn’t go to the hotel just to sleep I was expecting a different experience of being in house sleeping and watching tv. They don’t got internet we are forced to watch the local channels what is bore. At least at home I can watch whatever in YouTube and Netflix. Pretty expensive and no breakfast included. I really expected a whole different experience. Despite that the views and decoration pretty nice. But the suit seems bigger in the pictures. Long time waiting to check in.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Donna

Spa was great.

Leisure Family

8/10

Excellent

16 Oct 2025

Kimberly

Well, I absolutely love the wood cliff. There are a few things that are infuriating. I’ve been going there for many years and the fact that the Jacuzzi is no longer working is a huge imposition. It’s one of the main reasons I booked that hotel. And the fact there is no lunch service and no room service is very difficult these days post Covid.

Business

8/10

Excellent

14 Oct 2025

Derek

Beautiful location. Money was clearly put into the lobby but the rooms are slightly above average.

Leisure Self

6/10

Pleasant

14 Oct 2025

Dennis

Showing Its Age/Outdated

Old hotel, showing its age. Room was dated and dirty. No cleaning service one day. No wine key. Loud if there’s a wedding. Elevators are dilapidated. No bellman.

Business Family

6/10

Pleasant

14 Oct 2025

Elizabeth

My husband and I chose this property based on the clean, relaxing photos and the advertised hot tub. When we first arrived, we were impressed with how everything looked, but our experience didn’t quite meet expectations.

Many of the photos we saw featured the spa, which is an additional paid service. Unfortunately, it was almost fully booked before we even arrived, so we weren’t able to take advantage of it. Our room itself was comfortable, but there were a few cleanliness issues that stood out. The shower grout had some mold, the bathroom floors looked like they could use a deeper clean, and the toilet was not fully sanitized. We also found a lot of crumbs in the fridge and some marks on the bureau, which gave the impression that housekeeping was not thorough.

One of the main reasons we booked was for the hot tub, so it was disappointing to find it completely drained and unavailable. This definitely impacted the overall experience.

On a more positive note, the fitness center had a nice selection of equipment, which I appreciated. However, some machines were missing weight pins, so I carried one around during my workout. It wasn’t a major issue since the gym wasn’t busy, but it was inconvenient. The locker rooms felt dated and dark, which could use a refresh.

Overall, the stay had both positives and negatives. While the property has potential and some nice amenities, there were things that didn’t align with our expectations, especially for our anniversary weekend.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Andrea

Gorgeous property and views! Just a little upsetting the last 2 or 3 times I’ve been there the jacuzzi by the pool was out of service!

Family

10/10

Exceptional

13 Oct 2025

Dennis

The entire place looked amazing. I wish we were staying more than one night. I would definitely go back.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Vince

Yes

Partner

10/10

Exceptional

12 Oct 2025

Sheja

The best

2/10

Poor

12 Oct 2025

Etiene

This is not a 4 star hotel! Never! Is was not very clean, the bathroom was old! When you take a shower, the walls and ceiling get so wet that water falls and wets the entire sink and floor! There's a lot of noise! Parties happening all night long with loud music and it's hard to sleep. This is 2 star hotel and not a hotel to bring kids!

10/10

Exceptional

09 Oct 2025

Gregory

The hilltop views from Horizons made morning coffee a great way to start each day. The staff is super responsive. The bar is fully stocked and tended to perfection. Very welcoming. The grounds provide a pleasant outdoor setting for that walk or run.

Business Self

2/10

Poor

06 Oct 2025

ceonna

There was a power outage at the entire facility I had a party for my seven year-old daughter no accommodation for me I had a total of six children with me in the dark phones were dying. It was not a good experience.

Leisure Family_with_children

4/10

Poor

05 Oct 2025

Suzanne

The bathroom floor was grossly dirty. One elevator had something gross splashed on the control board. Seems someone would wipe it off. Hot tub was out of order. No breakfast included.
Way too pricey for the lack of amenities and the low quality .

Leisure Family

2/10

Poor

05 Oct 2025

Jonathan

Loud and power was out

6/10

Pleasant

02 Oct 2025

Johanna

The hotel needs maintenance. The women's sauna had broken wood and wasn't working. The hot tub wasn't working either, and everything looked messy. There was a hole in the floor of the pool, and the water was supposed to be warm but it wasn't. The room and lobby were OK.

Leisure Family

4/10

Poor

30 Sep 2025

Daja

Nice Hotel but horrible experience.

The room was clean the staff was great, however the hot tub was out of order, the pool had debris floating in it, and the coffee maker was not working. I requested a replacement and the replacement was not working either. I was not able to enjoy not one cup of coffee. Decided not to take advantage of the spa. Went for a 2 day birthday relaxation. Not what I expected.

Partner

6/10

Pleasant

28 Sep 2025

Jacki

Clean room

8/10

Excellent

25 Sep 2025

Jennifer

Great stay!

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

Business

2/10

Poor

25 Sep 2025

Bill

Paid for deluxe room and received standard. Hotel said it was Hotel.com fault. Would not honor premium room.

Business

10/10

Exceptional

23 Sep 2025

Timothy

Great hotel

Room was excellent and easy to check into. Thank you

6/10

Pleasant

21 Sep 2025

Patricia

I knew Woodcliff back in the day. It was a very prestigious place to go for dinner or book a wedding. I am sad to see how it is no longer held at high standards. It needs attention. It really looks like it doesn't make enough money to make the needed maintenence and remodeling.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

William

No improvement

Leisure

6/10

Pleasant

19 Sep 2025

Todd

Hotel needs some updating and a deep clean

Leisure Partner

10/10

Exceptional

18 Sep 2025

JoMarie

Beautiful property!

Really wonderful room but, had I known there was a wedding onsite when we were there, I would’ve requested a room on the other side of the property. It was a loud night until the wedding ended.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Marjorie

Needs updating . Dirty older rooms . Restaurant closes during day in between meals ??? And Starbucks closes late mo ?? Needs a face lift . Spa was excellent !!

Friends_and_family Friends

6/10

Pleasant

15 Sep 2025

Rachel

The staff were very nice and helpful. Biggest complaint was that the AC units were very old and even after switching rooms to see if AC would be better, it wasn't. It made for an uncomfortable night of sleep.

Partner

8/10

Excellent

13 Sep 2025

David

Stay here every few months, clean and safe, good food and beverage service

Leisure Partner

10/10

Exceptional

11 Sep 2025

Franklin

Nice hotel and location.

Self

8/10

Excellent

09 Sep 2025

Janessa

Our dinner was very tasty and great. The outside pool area was nice, but we were disappointed that the hot tub was broken.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Tina

Disappointed, I booked this place so I could use the jacuzzi except it was broken. It should state that on the site. Pool was cold & didn’t seem heated. The rooms are very dated, popcorn ceiling, etc. Wanted some extra pillows cause I have a bad neck & they didn’t have any. Pillows are cheap, you should have extra pillows. Bed was “ok.” Staff is nice, but I wouldn’t stay here again.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Susan

Property was beautiful

Leisure

8/10

Excellent

31 Aug 2025

Rosemary

The setting of the hotel was spectacular and the rooms were spacious. The bathroom could use an update and an exhaust fan. The staff was very accommodating. Housekeeping was by request only with towels available at the front desk.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Samantha

Absolutely beautiful

Leisure Partner

4/10

Poor

26 Aug 2025

TAMI

The reception gentleman was rude and complained he was the only one available all 3 nights we stayed. Also, the hallway outside our rooms contained crumbs. The hotel staff did not clean our room during our stay and we had to go to the main desk in reception to get extra towels as there was no one to bring them to our room. The hotel is not worth the money and I do not recommend staying.

8/10

Excellent

24 Aug 2025

Arthur

Spent 2 nights out of 5 with loud wedding music that was very annoying. Daily housekeeping would be nice without having to ask. Needs a magnifying mirror in bathroom.

Leisure Partner

8/10

Excellent

23 Aug 2025

Trudy

Rooms were not as nice as they should be for the price. Mildew on the air conditioner.

Leisure