Woodcliff Hotel & Spa

United States , Rochester - NY
FAIRPORT, 199 Woodcliff Dr
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100 reviews shown

10/10

Exceptional

19 Jun 2026

George

Clean room and common areas. Staff were very friendly and helpful. Nice setting.

Family

10/10

Exceptional

15 Jun 2026

Denise

We did not eat breakfast at this property.

Partner

8/10

Excellent

15 Jun 2026

Sarah J

Pros: The Woodcliff Hotel and Spa is a gorgeous place with clean, luxury rooms and a lot of amenities. Staff were friendly. Loved walking around the grounds with the dogs (a dog-friendly hotel!). Access to walking trails. Golf course and spa. Complimentary coffee bar access. Nice restaurant.

Cons: Parking is limited. You may end up having to park at the very back of the lot, which isn’t fun when try to cart tour luggage back and forth. It was also pretty noisy at night during my stay as my hotel room was right above the main lobby which was hosting not only a huge wedding party but the Knicks Game 5 finals. The shouts and chants went on pretty late as you can imagine. Exceptional cases, but room placement really can determine the quality of tour stay and unfortunately my room was exposed to the worst of it.

Self

6/10

Pleasant

13 Jun 2026

Mitchell

Pool was closed. Hot tub was not operational.

Self

6/10

Pleasant

11 Jun 2026

Mark

The staff was polite and courteous from the first moment. However, upon arrival into my room, I noticed fairly quickly that the AC wasn't working. It was a muggy 80 degrees in my room. So, I cranked down the AC to 60 and left for a bite to eat. When I returned to my room, I realized the AC was broken as the temp didn't move. I notified the front desk the next morning. They told me it was restored later that morning. I returned midday to find nothing was different. I told them again it needed to be fixed as the temp in the room was 80. They offered to move me for the second night of my two night stay. It was inconvenient, but I couldn't sleep in that room at 80.

Could tell the facility is long past due for updates and renovations.

Nice bar and restaurant on 1st floor. Enjoyed the meals and drinks. Bartenders were exceptionally polite and helpful.

Business

8/10

Excellent

10 Jun 2026

paul

The setting is gorgeous

Partner

8/10

Excellent

09 Jun 2026

Kathleen

Bar and food were great. The property is in a beautiful landscape, absolute beauty. The inside could use a little updating, however I believe they are working on that.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Bryan

Room was great and very clean

Partner

2/10

Poor

06 Jun 2026

John

I did nir stay there.no review

10/10

Exceptional

05 Jun 2026

Pamela

Had a great dinner in the restaurant. Enjoyed a little hike on the cresent trail. Had a nice family dinner outside around the fire pit. Room was clean, comfortable and quiet.

10/10

Exceptional

05 Jun 2026

Alice

Jlanza was particularly helpful!

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Yshara

Great

Self

8/10

Excellent

27 May 2026

Cheryl

First room bathroom was a little dirty. But I was quickly switched to another that was very clean. Great customer service

Self

10/10

Exceptional

26 May 2026

Nicole

Great place to stay!

Family

10/10

Exceptional

26 May 2026

Jan

👍

10/10

Exceptional

25 May 2026

Anne

We attended a wedding and spent the night. Everything was very nice.

Partner

10/10

Exceptional

24 May 2026

Michael

All was good for the time we were there

Partner

10/10

Exceptional

24 May 2026

Jan

Excellent spa

Partner

10/10

Exceptional

23 May 2026

sandra

The staff in the dining room were particularly kind to us. I had a rough travel experience and they provided a little treat to help get me out of my misery and back on course to a great vacation! THANKS.

Partner

8/10

Excellent

19 May 2026

emily

The pool was not working and my kids disappointed

Friends_and_family Family

6/10

Pleasant

19 May 2026

Mary

I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!

Family

10/10

Exceptional

17 May 2026

Catherine

The site is wonderful. The lobby is very nice. The breakfast was terrific. The room was neat, clean and the bed was very comfortable.

Family

6/10

Pleasant

16 May 2026

Miguel

If an adjacent room used their shower, the shower drain within our room would back flow. That is pretty disgusting.

10/10

Exceptional

15 May 2026

abir

Very clean room, helpful friendly staff

10/10

Exceptional

15 May 2026

Teri

Helpful staff.

Family

6/10

Pleasant

15 May 2026

Tonya

Feels dated. Needs new carpeting throughout. Room curtain was broken. Pool and jacuzzi were closed. Staff was friendly however.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Mark

The property outside and inside the hotel was clean. There was plenty of parking and the parking lot is well lit. The room was great overlooking the hill. The television was a nice size and staff was very helpful when I needed anything.

Family_with_children

8/10

Excellent

11 May 2026

Paul J

Overall, I think our visit went extremely well. The staff was helpful and when the coffee pot went out in the room it was replaced quickly. I did feel that the prices of the restaurant, bar, and other facilities were extremely high. Could have used a microwave in the room.

Family

6/10

Pleasant

09 May 2026

Kimberly

I would of given this hotel a 5 star review but there was an ant problem in my room. I must of killed 8+ ants- on the wall, ON THE BEDBOARD and bedroom shower. When I called I was told someone would be right up. 30 minutes later I had to call again because I found another on in the bathroom I could not reached. I asked to move rooms but was told there was no more rooms available.

I would of hoped someone would of called me in the morning or at least an email apologizing for my inconvenience, but all I got was a bill for the resort fee.

Self

10/10

Exceptional

26 Apr 2026

Tamara

The room is what we expected loved the bathroom
And the room Was clean and the service was exceptional

Partner

2/10

Poor

22 Apr 2026

Carla jean

Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !!

Family_with_children

8/10

Excellent

19 Apr 2026

Brett

This is a great hotel if your visiting the Victoria Pittsford area
Bar area is fun
Rooms are clean
Some upgrades underway
Elevator was a bit of an issue but they are making improvements

Partner

8/10

Excellent

02 Apr 2026

Denine

We were greeted by James at the front desk, who was beyond pleasant! Thank you, James! The room was clean, but in need of repairs. The HVAC unit was making noises all night which make it hard to sleep. All in all, we had a good stay.

Family_with_children

6/10

Pleasant

01 Apr 2026

Chloe

The hotel is old and needs updating. During the stay, pool was close, as well the golf course. The spa is great, updated and relaxing.

Family_with_children

8/10

Excellent

31 Mar 2026

Frank

Yes it was relaxing

Partner

10/10

Exceptional

26 Mar 2026

Jamilyn

We loved it!!

10/10

Exceptional

25 Mar 2026

Sue Ann

Grounds are awesome, nice views & staff!

2/10

Poor

25 Mar 2026

iris

It was ok for the price

10/10

Exceptional

24 Mar 2026

Jeffrey

Excellent

6/10

Pleasant

22 Mar 2026

Daniel

The one \"working\" elevator was out of service 4 times in the 48 hours I stayed here. I was on the 4th floor and I'm handicapped. I will never stay here again. Also, no microwave is a huge miss.

Partner

8/10

Excellent

22 Mar 2026

suzanne

Not used

6/10

Pleasant

11 Mar 2026

Shanae

Room was clean. A little outdated. Elevators were down. No room service for breakfast

10/10

Exceptional

09 Mar 2026

Liliabeth

amazing

6/10

Pleasant

05 Mar 2026

MINDY

Bathroom needs serious updating

10/10

Exceptional

02 Mar 2026

Andy

Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!!

2/10

Poor

01 Mar 2026

Dominique

Terrible

4/10

Poor

23 Feb 2026

Richard

Room was not ready at 4PM
Wrong key and room was given to me
The ice machine was out of orde
The elevator was out of service
Loud argument's be tween staff and quest in hallway at one in the morning
Heater in room sounded like a 747
Never Again

Partner

10/10

Exceptional

22 Feb 2026

Patrick

Our stay was great. It was quiet and comfortable. The Spa was also nice.

8/10

Excellent

22 Feb 2026

DANIEL P

Rooms need a refresh. Typical hotel with a high cost. Location is good with a nice view. The room had a very cold draft from the windows and from under the AC unit. That meant turning the heat way up and the floor remained extremely cold. Not worth the cost. The restaurant is fantastic and that is well worth going to.

Partner

6/10

Pleasant

21 Feb 2026

Lori

The room was nice but the sink and tub were either stained or dirty. I paid $172 for one night and they told me that in the morning, I could only have free coffee. The room had a Keurig machine with four pods and it would’ve been nice if they had a hot chocolate one because I don’t drink coffee. I would have to pay for Continental style things like bagels and such and I would have to pay $21 for the breakfast buffet. It would’ve been nice to have at least some bagels or muffins in the morning included.

Partner

8/10

Excellent

20 Feb 2026

William

Nothing

Friends

10/10

Exceptional

18 Feb 2026

Heidi

Room was gorgeous, spa was relaxing, and dinner was amazing!

Partner

8/10

Excellent

17 Feb 2026

mazaia

yes i loved it i cant wait to come back

10/10

Exceptional

16 Feb 2026

Beatrice

The room was spotless and very quiet

Partner

8/10

Excellent

15 Feb 2026

Cordell

Wonderful service and stay, very beautiful inside and out and upscale vintage views

2/10

Poor

12 Feb 2026

David

Arrived to find the hot tub and pool were out of commission, booked a 2 queen bed room and were given a 1 queen bad room. Staff was not helpful and refused to give a refund. This place has gone downhill since our last stay a year and a half ago. Would give 0 stars if it was an option.

10/10

Exceptional

10 Feb 2026

Christian

Everyone from the front desk all the way down to the cleaning services was amazing. I enjoyed the bar. The bartender was very personable and had an amazing personality and massage was done by Anna. She did an excellent job. Best massage in my life. And everyone seen genuinely happy to work there. Tessa did a great job showing me around. And I’m really upset that I’m forgetting a few names, but the stats was fantastic.

Leisure Self

8/10

Excellent

09 Feb 2026

Renea

room was clean and large

Partner

10/10

Exceptional

08 Feb 2026

Jason

Clean, courteous, and quiet. Everything you need in one place.

Business

8/10

Excellent

08 Feb 2026

Christopher

The staff was very courteous. Hotel and room were clean. The room had a few minor issues but even so we plan to stay here again.

Leisure Family

2/10

Poor

30 Jan 2026

Maribel

It was horrible

10/10

Exceptional

25 Jan 2026

John

Clean and spacious room. Welcoming staff and great lunch menu.

Leisure Self

10/10

Exceptional

24 Jan 2026

Bibek

Nice

4/10

Poor

21 Jan 2026

Rachel

Hot tub and pool wasn’t working and staff was rude

8/10

Excellent

19 Jan 2026

Diyana

Friendly st

10/10

Exceptional

19 Jan 2026

Pamela

Staff is great

8/10

Excellent

12 Jan 2026

marty

everyone very nice

Business Partner

4/10

Poor

07 Jan 2026

Raed

Bedrooms covers were smelly.. there was big bugs coming from the cartons..
I am giving 2 starts just for front desk services .. ladies were nice and polite

6/10

Pleasant

05 Jan 2026

Timothy

Hot tub broken, the pool was out of service. One of two elevators down. The staff was not very accommodating to requests. Very disappointed

Leisure Partner

10/10

Exceptional

04 Jan 2026

Anne

We didn’t have breakfast there…very pricey! Our room was big & clean. Only 1 elevator working, pool was closed.
Daniel at the front desk was great!

Business_and_leisure

10/10

Exceptional

02 Jan 2026

Margaret

We ended up in a Handicap room. Although we didn’t need it, it was very spacious.
The staff was very friendly especially the bar staff.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Mohamed

Everything was great!

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Julie

Room was dated and needs to be updated. Base board peeling off, tile chipped in bathroom, bed frame taped together.

Pool was also closed during Christmas week…disappointing considering we stay there on our way to to Ohio with 3 kids to break up our drive.

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Guy

Clean room, Excellent Restaurant and Bar! Friendly staff

Leisure Family

6/10

Pleasant

01 Jan 2026

Asia-Lon

Smart tv microwave in room

2/10

Poor

28 Dec 2025

olivia

This hotel was horrible. The people weren’t very kind, the hotel said no smoking but smelt so bad of cigarettes, the elevator takes forever and is sketchy. The rooms aren’t nice at all with dead spiders and we booked this hotel

4/10

Poor

28 Dec 2025

prashanth

A below average hotel room, nothing special about it for the price we paid.The pictures shown in Expedia is nowhere close to the room we were given.

Leisure Family

2/10

Poor

27 Dec 2025

Darian

Neglected room. And bitten by a bug.

6/10

Pleasant

26 Dec 2025

Joe

The gym equipment in poor condition and pool and hot tub close , we paid for amenities and unable to use them .

6/10

Pleasant

25 Dec 2025

Paul

We’ve been to the Woodcliff during the holidays multiple times over the years, but this time it was disappointing. The room itself was fine and the staff were friendly and professional. Where they fell short was the availability of food on Christmas and their fitness/pool area. In past years there had been a wonderful brunch, but this year the restaurant was closed and instead there was only coffee and complementary continental breakfast, leaving patrons to try to hunt for food in a region closed for the holiday. The website said the pool was available, but was at 70 F. However, at the hotel, there were signs posted saying the pool was closed. What was formerly a well stocked fitness center had become a set of a few pieces of equipment, including a treadmill that had a broken incline. I understand that refurbishing a facility can be required, so having one of two of the elevators out of service for replacement did not factor into the review. The changes at the Woodcliff were a disappointment.

Leisure Self

6/10

Pleasant

22 Dec 2025

Lily

For the price of this place, and its reputation as a higher end hotel, it really is not in good condition. The hot tub was not warm, the pool was too cold to even use (because it’s connected to the outdoor pool), there were leaves in it, and things were falling apart.

Leisure Friends

10/10

Exceptional

21 Dec 2025

Mary Ann

We love going there but the rooms need updating. The TV was broken and we called the front desk and no one came. The Spa was Fabulous. We had pedicures and massages. So relaxing. We do love going there a couple times a year.

Leisure Family

8/10

Excellent

14 Dec 2025

Kiarah

Staff was kind & the hotel was extremely clean! The spa was luxurious & something I would definitely recommend to others.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Kumuda

Everything

Leisure Partner

4/10

Poor

12 Dec 2025

Lynette

Property ia getting old. Bath drain clogged, no daily room service, poor attention to detail, under staffed.

Leisure Family

4/10

Poor

10 Dec 2025

Rebecca

The room was missing tissues, toilet paper, and a garbage can. Walls are super thin and we could hear everything happening in the next few rooms and well as everything happening outside and downstairs

Friends_and_family Family

4/10

Poor

09 Dec 2025

Angela

I saw a bug on the bed when I arrived after check in. The front desk sent someone who took a paper napkin to remove and kill it on my pillow. She claimed it must have come in through an open window (an open window on the 6th floor in 20 degree weather?). The housekeeper did not check for other insects on the bed and did not change the linen. When I went to the front desk for a different room, the front desk supervisor called me over to speak with him and told me to smile. I told him that my experience did not warrant a smile, his reply was \"it didn't bite you did it?\" When I said it did not but I have OCD and cannot stay in that room, this supervisor's response to me was, \"so do I and it is probably worse than yours\"! He told me \"be good to us and we will be good to you, now go get your keys\" from the front desk person that I had spoken to on the phone and went down to see. This was an uncalled for, highly inappropriate approach to a customer's valid complaint. I felt belittled and bullied by this man so much so that I left the hotel after changing rooms from a 2 queen bed room to a king with sleeper sofa as no 2 beds were available until the next day. When I returned later with my friend I had made the reservation with, the night shift staff expressed appropriate concern for what had occurred earlier and immediately gave us a 2 queen bed room. It's been 24 hours since I emailed a complaint to the Woodcliff's assistant general manager and have yet to receive any response.

Business

6/10

Pleasant

29 Nov 2025

Brenda

Pool I heated, hot tub broken and bar closed early on holiday evening. Rooms needed updating and better cleaning.

10/10

Exceptional

28 Nov 2025

Jessica

Great stay during Thanksgiving while visiting nearby family. Thank you to the team that worked during the holidays and took great care of us!

Leisure Family

4/10

Poor

21 Nov 2025

Maria Claudia

The pool cold, the jacuzzi broken. Workers looking at us with attitude. Overall a unwelcoming experience.

6/10

Pleasant

20 Nov 2025

Amber

The pool and hot tub were not useable and the pool is in a dark basement area, there were leaves in the indoor pool. Hot tub was drained of most of the water. Unacceptable as this is a SPA. Ceiling tiles are peeling up and misplaced in the restaurant, not acceptable when the meals are well over $100 per person. Painted over mild and water damage on the walls and pictures hung in the room. Not what I expected from this hotel and spa.

Business Friends

2/10

Poor

19 Nov 2025

Kimberly

Unfortunately, this one very nice hotel is going downhill rapidly.

10/10

Exceptional

16 Nov 2025

Berlin

Clean room, stafff and SPA

Leisure Friends

10/10

Exceptional

14 Nov 2025

Danielle

Nice room and great customer service

6/10

Pleasant

07 Nov 2025

Guy

Dated. No toilet paper holder in room. Hole in wall under bathroom vanity. Way overpriced

Leisure Family

10/10

Exceptional

05 Nov 2025

Paul

Everything was very good

Business_and_leisure Self

4/10

Poor

02 Nov 2025

Guy

Clean but dated. Uncomfortable beds. No toilet paper holder in our room and there was a hole in the wall under the bathroom vanity. Drinks were expensive in the bar too.

10/10

Exceptional

30 Oct 2025

Paul

Very relaxing

10/10

Exceptional

28 Oct 2025

Luis

Everything was great

Partner

6/10

Pleasant

27 Oct 2025

Susan

The bathroom was terrible, water leaked all over the floor and the floor was crumbling. Actual room did not match the photos listed on this app. Very deceiving. For the price I expected significantly more. Go somewhere else

Leisure Partner