Name: Fairfield by Marriott Rochester Henrietta/Universi
Address: 4695 W Henrietta Rd, Henrietta, 14467, US

6/10

Pleasant

04 Aug 2026

Terri

Breakfast area really small but lots of options including gluten-free pastries.
Elevator smelled and had a bug on the floor. Room clean.

10/10

Exceptional

02 Aug 2026

Jamie

Met all our expectations as we visited RIT

10/10

Exceptional

02 Aug 2026

Michael

Clean room nice area

10/10

Exceptional

02 Aug 2026

Shilpi

Clean room. Wonderful and helpful staff. Easy parking. Yummy breakfast.

8/10

Excellent

31 Jul 2026

Rose

Staff were very friendly. Parking was easy. Breakfast changed daily which was great.

6/10

Pleasant

30 Jul 2026

Julie

Terrible hitting you up for a $20 charge to your credit card. No way to get a receipt for your stay. Have to wait to see if we get refunded the $20. Seems like the property is in financial trouble. No card for the manager. Who actually owns this property?

10/10

Exceptional

27 Jul 2026

Madan

Stunning room! Excellent clean hotel!

10/10

Exceptional

24 Jul 2026

Denise

Room is very nice, the staff was very polite and nice, nice big parking and the breakfast was nice lots of choices

2/10

Poor

20 Jul 2026

Latasha

This place is ran down. I had several issues from clogged sink/shower
The overall cleanliness of the rooms were not good. Upon arrival there was a dirty soiled diaper in the trash and hair in the shower … it appears someone had been smoking in the room prior to my arrival. The smoke detector was covered in black tape.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Erica

Pretty run down for a Fairfield Inn. The beds were so uncomfortable. The breakfast was small and not great. Coffee gross. Wouldn’t go back.

8/10

Excellent

17 Jul 2026

John

My room was missing a chair. I reserved a room with handicap shower bench did not get it.

Family

8/10

Excellent

13 Jul 2026

ERNESTO

The staff is amazing, parking is good, and the areas are clean, but the pool needed maintenance; the water wasn't clean and had a greenish tint.

Family_with_children

10/10

Exceptional

12 Jul 2026

Giff

Spotless rooms, friendly and accommodating staff, convenient parking...highly recommended.

Friends

8/10

Excellent

10 Jul 2026

Manisha

All in all it was an almost perfect night stay. The problems: i) there was a blinking light the whole night and ii) less bathroom stuff.

The breakfast was awesome, employees are friendly and everything was clean.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Tharini

Ran out of breakfast items on our 2nd morning and had no milk, etc on the first morning.

Family_with_children

6/10

Pleasant

08 Jul 2026

Suzanne

Travelers should note that this Fairfield Inn does not seem to be corporate owned and therefore expectations should be tempered…it does not resemble the usual Fairfield brand. Layout, amenities, cleanliness are not at the usual Marriott level. For example, the lobby is cramped, the elevators were dirty and there were no bath towels in our (very cramped) bathroom. It was not terrible but I probably would not pay a premium to stay at this property again when there were plenty of other less expensive options nearby.

Partner

8/10

Excellent

05 Jul 2026

Twinkle

Breakfast was ok not much options. Ac made some noise in the night

Family_with_children

10/10

Exceptional

04 Jul 2026

Avalon

Great small hotel with excellent service and a surprisingly good breakfast!
The rooms were clean and comfortable. The only issue we encountered was that the bathtub drains in our original rooms were clogged. We mentioned it to the front desk, and the staff were incredibly accommodating—they immediately switched us to rooms with walk-in showers, which worked perfectly.
Pro tip: If possible, request a room with a walk-in shower instead of a bathtub.
The complimentary breakfast (6:00–9:00 a.m.) exceeded our expectations. There were plenty of healthy options, including skim milk, low-fat yogurt, egg whites with spinach, regular eggs, bacon, sausage, cereal, and waffles for the kids. Even the fried eggs were cooked really well. We were especially impressed by the variety of healthier choices, including reduced-fat and skim milk. They also offer gluten-free bagels upon request.
One thing we really appreciated was that if the kids weren’t ready to eat during the breakfast hours, we were able to take breakfast to go. Coffee is also available to take with you, which was very convenient.
Parking was easy, with a spacious outdoor lot and plenty of available spaces.
Overall, we had a great stay. The friendly and responsive staff, clean rooms, excellent breakfast, and convenient amenities made this hotel a great value.

Family_with_children

6/10

Pleasant

04 Jul 2026

Crystal

The bathroom was dirty and there were smears on the walls by the bed and door. The mattress had red stains on it. The pool was cloudy. The staff was nice but the place itself didnt seem well maintained. The elevator felt like it would break every time we used it. Aside from that there was no personality or ambiance. No decor in the room. Very sad and bland which made the filth feel even more amplified.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Yusong

Good

Family_with_children

4/10

Poor

25 Jun 2026

Katarina

We were traveling while on the road and hotel options were limited. We were missing items in our room which I get happens. The hardest part for us was the weekend breakfast hours don’t start until 7am which just felt late and the breakfast wasn’t great. They also have no high chairs or water fountains.

Family_with_children

8/10

Excellent

23 Jun 2026

John

Was great. Would stay again.

Family

10/10

Exceptional

21 Jun 2026

Gratus

Check in was fast and easy. Plenty of parking. The room was clean and cooled and smelled nice.

Family_with_children

10/10

Exceptional

20 Jun 2026

tina

When we checked in, there wasn't any electricity because of wind.Thousands of people were out. We were only out for an hour or so we got into our room and went swimming for awhile. We were offered cookies and water. So a situation that's started bad turned out to be a great stay. Daughter also appreciated vegan sausage

Family_with_children

10/10

Exceptional

19 Jun 2026

Jacqueline

The breakfast was above average. We stayed two nights and the hot menu items were different both days. The room showed some signs of wear, but was comfortable. the fitted sheet on the bed had lost its elasticity so it didn't stay on the mattress. We had no maid service while we were there.

Partner

8/10

Excellent

19 Jun 2026

Brenda

The service was excellent and our room was clean. The bathroom was very small and the mirror was drenched after using the shower and there was no vent to dehumidify the room. The breakfast was okay but the room was small so one day there was no seat available for us. The good thing was our room was very quiet and parking was plentiful. We frequent Fairfield Inns around the country and this one was not up to the standards we had expected from Fairfield.

Partner

4/10

Poor

17 Jun 2026

David

Our bed was very uncomfortable, we realized the mattress was UPSIDE DOWN! Desk clerk was not very helpful, we had the housekeeper look at it and she agreed . The mattress was fixed but the bed was still not very comfortable. The breakfast was late , the food was cold.
The hotel was very clean and updated , location was good for our purposes.

Partner

8/10

Excellent

17 Jun 2026

Rebecca

Ok

Family_with_children

8/10

Excellent

14 Jun 2026

Craig

everything was fine except the hot breakfast, eggs and sausage cold and potatoes not cooked. we were the first o es there so everything should have been hot

Partner

8/10

Excellent

14 Jun 2026

Fumiyoshi

Overall good hotel, pool was too cold. Average breakfast

Friends

10/10

Exceptional

08 Jun 2026

Marisol

Friendly staff, clean room the only problem was the tub

10/10

Exceptional

07 Jun 2026

Sobeyda

As soon we arrived, the check in was quick and professional. You can smell the fresh and clean of the lobby, but we realized that the cleanliness and fresher was actually in the whole hotel. We stayed 4 people in the room so we needed more towels, thought it will be an issue like others hotels that I stayed in the past, but no, when I asked about it , the manager who was at the reception at that moment help me giving me not only with the towels and pillows, she make sure that we feel comfortable. Everyone was so nice. Breakfast was delicious.

Friends

10/10

Exceptional

05 Jun 2026

Linda

Clean, convenient hotel on way to Niagara Falls.

Friends_and_family Family

10/10

Exceptional

28 May 2026

A K M

The room was clean, the staff was friendly, and breakfast was very good.

Family_with_children

8/10

Excellent

25 May 2026

Rakesh

Good place for stay , front staff extremely helpful. Heather at the front desk was extremely helpful in resolving an issue with our booking. By mistake, we had made our reservation for the wrong date and she fixed the error quickly. A big thanks to her .
Breakfast had several choices , hot and cold .
Pool was clean and accessible for seniors .
Would recommend.

Friends

8/10

Excellent

24 May 2026

James

How many people have been in this group

6/10

Pleasant

23 May 2026

Benjamin

X

Partner

10/10

Exceptional

22 May 2026

Juan

Very nice staff

8/10

Excellent

17 May 2026

Reagan

Good

10/10

Exceptional

14 May 2026

Juan

Great service

10/10

Exceptional

03 May 2026

Paul

The property is clean and well maintained. Staff friendly.

Family

10/10

Exceptional

30 Apr 2026

Tim

Just what the doctor ordered. The only surprise was the property was cashless and I couldn’t break a large bill.

Family

6/10

Pleasant

30 Apr 2026

Kathleen

The bed was terrible. We’ve stayed here before and never had a complaint. Staff was friendly and it was clean enough

Partner

10/10

Exceptional

28 Apr 2026

Joann

This hotel was very clean. I check beds and such, no problem. Staff was always willing to help and pleasant. Some areas are a bit outdated. The shower in our room caused some confusion until I realized the hot and cold water were opposite from the norm, ie, hot was cold and cold was hot. Otherwise, very nice. I would stay here again.

Business

10/10

Exceptional

24 Apr 2026

Monica

Clean across the board, efficient desk staff, well lit and very comfortable. No gluten free items on breakfast buffet but that’s always pretty hit or miss. Will stay again!

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Amanda

Did not eat the breakfast

Partner

8/10

Excellent

13 Apr 2026

Christy

Very nice hotel, clean room, good breakfast options.
Only complaint was the pool was cold and chlorine smell was overpowering, but otherwise great hotel for the price. We would definitely stay here again!

Family_with_children

10/10

Exceptional

12 Apr 2026

Rebecca

The room was very clean, friendly staff, good breakfast. My only complaint is the beds were low to the ground and seemed to have smaller rooms.

8/10

Excellent

12 Apr 2026

patrick

room was clean. breakfast had a good selection.. including bacon and scrambled eggs

Family_with_children

6/10

Pleasant

06 Apr 2026

Michele

Hotel was fine for a short stay. Make sure you tell the desk you want your room “refreshed” if you want the bed made, bathroom cleaned and fresh towels.

Family

8/10

Excellent

02 Apr 2026

Debra

Nice room and updated bathroom

10/10

Exceptional

30 Mar 2026

Xiomara

The pool was amazing

Family_with_children

10/10

Exceptional

30 Mar 2026

Xiomara

The pool was amazing

Family_with_children

10/10

Exceptional

05 Jan 2026

Peter

check-in was incredibly fast, room was great for the 12 hours I was there.

Leisure Self

10/10

Exceptional

04 Jan 2026

Lucille

Clean room, friendly check in person

2/10

Poor

30 Dec 2025

Stessy

Room had a slow draining tub/shower combo so only one person can take shower in an hour the other person wait for hour to get the water level down in pool and need to take shower after pool. Luckily only two went in pool.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

John

No

Business

10/10

Exceptional

03 Dec 2025

Michele

Room was spotless

Business_and_leisure Self

2/10

Poor

13 Nov 2025

Linda

We stayed there on August 8 for one night. I had already paid in full with Expedia and your front desk staff mistakenly charged me again for the room. I immediately caught it and said please refund this. She said the manager needed to refund the amount the next day. A different person was at the front desk the next day and told me another “manager” would need to process. Meanwhile, eight weeks goes by and no refund. I had corresponded with the \"manager\", several times over email to inquire about the status of my refund and all I got was a polite runaround and assurances she would see it through. I finally resorted after 8 weeks to filing a dispute with Capital One to register a fraudulent charge, which is now being processed.

I should not have had to spend this much time on Marriott’s overcharge error. I had ample evidence that Expedia had already paid Marriott for the room and have provided that to your Management.

Leisure Family

6/10

Pleasant

03 Nov 2025

Chris

Staff was great, hotel not so much, sink and shower did not drain, breakfast minimal and not so great.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Shatara

Very nice place! Very clean! Highly recommended!

Business_and_leisure

8/10

Excellent

26 Oct 2025

Jack

TV was terrible! The screen top quarter was much darker than rest of screen! I asked them to look at it but nothing changed!

4/10

Poor

13 Oct 2025

Mark

Only in a pinch

Front desk area was in disarray. The clerk had telemondo tv blaring at 139 decibels and when we asked why it was so loud she said she didn’t know and didn’t speak Spanish. The room was ok, light switches were filthy. Just a run down poorly lit property

Business

8/10

Excellent

13 Oct 2025

Teresa

Comfortable stay

Room was very clean, staff super, could walk to Peppermints restaurant or McDonalds.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Shayna

Very clea

8/10

Excellent

02 Sep 2025

Michelle

The room was pretty average, but the bathroom was SMALL! The door came within an inch of the toilet when you swung it open and closed. That’s my biggest complaint. The free breakfast was mediocre. I’ve had better for sure. But overall it was a pleasant stay.

Leisure Family

8/10

Excellent

11 Aug 2025

THERESE

Quick check in Amd out. Great breakfast

Leisure Family

8/10

Excellent

10 Aug 2025

Verified traveler

An ok stay

Hotel was comfortable and clean. Staff were friendly and helpful. Only issues we had were with the breakfast. Cramped area, sausage was overcooked and hard, eggs cold and cereal was limited. We actually forgo breakfast second morning and went out to eat.

Partner

10/10

Exceptional

08 Aug 2025

Donald

Clean rooms

Leisure Family

10/10

Exceptional

01 Aug 2025

Jodi

Very comfortable, clean, good value for amount paid.

2/10

Poor

28 Jul 2025

Tzu Leng

1. Noisy! We were given a room next to the elevator. We can hear the elevator going up and down through the wall. Took us awhile to figure out where the noise is from. The constant sound woke us up early morning. 2. Noisy! The ac unit is extremely loud. The room furniture seems modern and newish. Guess they didn’t bother to replace the old ac unit. 3. The bathroom is really tiny. Overall really bad stay and will avoid if you want a good rest.

Leisure Family

4/10

Poor

23 Jul 2025

William

Bathroom floor had sticky goop patches. Pointed it out within an hour of arrival, and twice again to the front desk staff. We stayed 3 nights total, never any attempt to clean it by the staff.
Gross, disappointing service. Never again for us.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Walter

It was good, clean, I probably stay there next time I visit the area.

Business Self

8/10

Excellent

07 Jul 2025

Andrew

Room was OK, AC very noisy. Decent breakfast.

8/10

Excellent

06 Jul 2025

Sandra

More toiletries

Leisure Family

10/10

Exceptional

29 Jun 2025

RYAN

Nice safe hotel

10/10

Exceptional

22 Jun 2025

Stacey

Clean comfy

Leisure Partner

4/10

Poor

15 Jun 2025

Davey

Keys wasn’t working it was programmed 4 times back up and down from office to suite (both room keys)( so inconvenient) and it was a very late that we were checking was already exhausted. I just wanted to go to bed.then the emergency light keep on blinking all night long( once again attention was called to the front desk and was told that there was no maintenance worker available. They were going to give a discount)then no lights at all in the room by morning time because the power was done, uncertain areas of the hotel which of course, was on the side where our 2 rooms were, elevators were done like to use. The bathroom was stung like in the hotel room was done, and that was how the blinking in one of the suites which was the upper suite finally got the lights to stop blinking. after speaking to the morning front desk, I was just given the information to speak to a manager, but the manager herself was new and wasn’t going to be until Monday.

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Joan

The front desk staff were very personable but we were dismayed to find our room hadn’t been cleaned properly. There was old rice left in the microwave and a used tea bag in the coffee maker. We also think that the bathroom amenities hadn’t been properly replaced. There were no drinking cups or hand lotion bottles. It made us start to question if the room had been vacuumed or the sheets changed since the last guest.

Business Partner

8/10

Excellent

06 Jun 2025

Tricia

Very clean property. Friendly and helful staff. Coffee amazing.

10/10

Exceptional

29 May 2025

Andre

ok

6/10

Pleasant

19 May 2025

James

Unclean Pool

Our stay at this hotel was overall fine, but the evening of the one night we stayed, we used the pool. After spending some time with my kids in the pool, I began to notice some very disgusting looking globs in the pool. It made me feel sick to my stomach, and I feel sick to my stomach now even recalling this. It was gross.

Friends_and_family Family

6/10

Pleasant

19 May 2025

Alberto

Standard service for a very high price.

Leisure Family

8/10

Excellent

15 May 2025

Linda

Served the purpose for graduation.
Pillows were flat

Leisure Family

10/10

Exceptional

13 May 2025

SIMONE

Second time staying here, it is always comforting.

Business_and_leisure Family

8/10

Excellent

11 May 2025

Erich

Fine but lack of communication

Hotel was fine had what we needed. Everything worked. It was clean however, the lack of communication and checkout was not good and they don’t empty the trash and give you new towels every day. It’s every other day.
Why was my credit card charged more than what the agreement was at check-in? Nothing was ever said until I questioned it.

Friends_and_family Family

6/10

Pleasant

11 May 2025

Dave

Hated the price gouging because of school R I T graduation. Bed was inadequate—a set of box springs with a 2/3 in pad, we could hear the springs when we moved. No one serviced the room for the 2 day stay. No linen service. No garbage removal. No vacuuming. Nothing.

10/10

Exceptional

05 May 2025

Douglas

The staff here were wonderful - very welcoming and helpful. Made me feel very welcome as I checked in and checked out. Customer Service throughout my stay was excellent.

Business Self

8/10

Excellent

27 Apr 2025

Mee

Small but efficient. The pool room was heated well but the pool was only 4 feet deep which is okay. Overall the hotel is perfect for a short stay.

Business Family

10/10

Exceptional

24 Apr 2025

Peter

Exurban, outskirts. Big box hell.

10/10

Exceptional

22 Apr 2025

Stacey

I wish I would have realized that there were no tubs. Tubs are easier with a 6 year old. Bathroom was a little small but overall I loved the hotel, staff, and location

Leisure Family_with_children

8/10

Excellent

20 Apr 2025

Verified traveler

Quick overnight. Clean room. Gluten-free options for breakfast were available.

Friends_and_family Family

4/10

Poor

20 Apr 2025

Michele

I did not sleep well due to a very uncomfortable mattress. I also had to wait at the front desk for awhile until someone came by-no bell to get attention, etc.

Leisure Partner

8/10

Excellent

15 Apr 2025

Kimberly

Nice staff, gym and pool are nice amenities water pressure good too!

Leisure Family

10/10

Exceptional

14 Apr 2025

Michael

Great pit stop when driving through New York State

Perfect spot to stop to break up drive from Boston to Notre Dame. Accommodations were clean, safe and affordable.

Partner

10/10

Exceptional

09 Apr 2025

Wendy

Great staff of welcoming and kind people. Clean, quiet and friendly facilities. We really couldn't ask for more.

Leisure Family

8/10

Excellent

30 Mar 2025

Jason

Liked the property, the pool, and the staff. Would have liked a washer/dryer and an option to buy wine or something adultish in the hotel.

Business Family

10/10

Exceptional

25 Mar 2025

Bernadette

Good price. Quiet location but far from everything I needed to do.

Business_and_leisure Self

6/10

Pleasant

23 Mar 2025

Krishna

Overall good to average hotel. Rooms had enough space for me and my friend and out stuff being that we were going to a event. However room service did not come to our room at all while wee were gone for the whole two days and some of drinks and refreshments they sold were close to their expiration dates

Leisure Friends

8/10

Excellent

16 Mar 2025

Chad

Ok, not great but okay.

Leisure Family