Name: Best Western Rochester Marketplace Inn
Address: 940 Jefferson Road, Rochester, 14623, US

10/10

Exceptional

16 Jul 2026

Baiju

The check-in process and the room were decent. The layout of the room was odd. The bathroom sink was outside, just adjacent to it, and it did not have a wall on one side that would block any water splashing. and was right at the entrance. Everything else was great about the hotel.

Friends

2/10

Poor

14 Jul 2026

soutsakhone

too much noise and your safety and security is question ! had to leave middle of the night no rule and order, some people there do not respect that other pay to sleep there too. guess there is reason why it is low end hotel

Self

2/10

Poor

14 Jul 2026

Kim

FYI MANGER THINKS MORE HIGHLY OF HIMSELF THAN HIS CUSTOMER.

Self

2/10

Poor

14 Jul 2026

Kim

I’M DISABLE AND A SENIOR WITH A HANDICAP PARKING PASS . THERE IS ONLY ONE HANDICAP SPACE IN THE BACK. WHICH WAS CLOSE TO MY ROOM. THE STAFF USES AND HE WAS A YOUNG MAN I DID NOT SEE ANY PHYSICAL DISABILITIES AND NO HANDICAP PARKING TAG OR PASS.
I WAS INCONVENIENCE MANY TIMES ON MY STAY.

Self

2/10

Poor

14 Jul 2026

Kim

I STAYED AT THIS HOTEL FOR 15 DAYS. TGE BREAKFAST EACH MORNING WAS GREAT. I DID USE THE HOUSEKEEPING SERVICES. I CLEANED AND DID THE LAUNDRY OF THE SHEETS AND TOWELS.
I NEED A FEW MORE NIGHTS CHOSE NOT TO GO THROUGH ANY THIRD-PARTY. AND WAS NOT GIVEN ANY DISCOUNT THROUGH THE MANGER AND HE HELD ANOTHER $100 DEPOSIT. THE 15 DAYS STAY WAS GREAT. BUT THE TREATMENT OF THE MANGER REGARDING NEEDING A FEW MORE NIGHTS AND PAYING OUT OF POCKET. TREATMENT WAS HEARTBREAKING LEAVING A BITTER TASTE IN MY MOUTH. THE MANGER WAS COLD HEARTED I SHOULD HAD KNOWN REGARDING THIS MANGER TREATMENT MY FIRST STAY. I WAS ENTERING THE HALLWAY AS A SENIOR BLACK LADY AND HE CHOSE TO WALK ENTERING THE HALLWAY FIRST NOT BEING CONSIDERATE. RED FLAG HAVE FUN.

Self

10/10

Exceptional

12 Jul 2026

Jose

todo muy bien

Friends

8/10

Excellent

07 Jul 2026

Jonathan

Room was ok and clean but not too much the bath and it needs more maintenance! Looks very old
Staff was ok, the girl at the reception sems to pick up a garbage bag with a dozen of bagels that fell down to the floor, I hope she took the bag to recycle them for herself and not for the customers! Unfortunately I could not record her and complain!

Family_with_children

4/10

Poor

06 Jul 2026

Nathan

The breakfast woman was very hardworking and pleasant first thing in the morning

2/10

Poor

05 Jul 2026

krystal

After checking into my hotel I went to use the shower and it was extremely dirty with soap scum all over the shower walls, hair, and layer of dust around top of shower. There was no body wash in the pump provided in the shower as well. The trash cans around the property were spilling out with trash and not well maintained. Front desk clerks were not exceptionally friendly as well. The elevator did not look maintained there was piles of dirt and food.

Family_with_children

8/10

Excellent

05 Jul 2026

Isaac

.

10/10

Exceptional

05 Jul 2026

Nicole

Very accommodating staff

8/10

Excellent

04 Jul 2026

Mary

Clean

10/10

Exceptional

03 Jul 2026

James

Staff was great and rooms was clean

10/10

Exceptional

03 Jul 2026

Joey

Great Hotel

Self

10/10

Exceptional

02 Jul 2026

Obed

Amazingly Clean!!!

Partner

10/10

Exceptional

29 Jun 2026

Erika

It was great all around the breakfast was nice and hot and good the room was super clean the service was great. The only thing I can say they need to change is the pillows they are too soft and feels like you are laying your head on an air ballon. Other than that the place was great!!

6/10

Pleasant

29 Jun 2026

Marco

Make sure you let the staff know you want room service or it will not be provided.

Family_with_children

8/10

Excellent

24 Jun 2026

Malinda

It was not the cleanest place, but staff changed my room when the first one was too loud and the buffet was okay.

Family

8/10

Excellent

22 Jun 2026

Falguni

Most things were good.

Partner

10/10

Exceptional

22 Jun 2026

Tammy

Staff was very friendly and helpful. Washer and dryer worked well also.

Partner

6/10

Pleasant

21 Jun 2026

Matthew

Room was fine, not great, not horrible. Breakfast was bottom barrel, soggy eggs, stale bread, I saw a mouse scurrying around in the breakfast area. Overall, I felt like the price was high for such shabby quality

Family_with_children

6/10

Pleasant

20 Jun 2026

Deborah

Business trip for husband. I went along. The pro comfortable bed. Cons-shower was awful the floor ended up wet every time you showered because shower curtain was too shortfor shower. Dangerous & had to sop up floor every time. Two nights too long. We did not want maid service hung privacy on door outside. Upon return last day I walked in room just having feeling someone had been in our room. Sure enough someone stole my very expensive pain reliever for my foot that was next to bed. I had foot surgery & to top that off they also stole my tweezers out of my make up bag!That may seem trivial but it’s still stealing. Rochester has nothing to offer for attractions. Location entrance in alley very un appealing. Happy we will not be going back ever! The only good thing is cab drivers were nice & convenient to airport & Amtrak.

Partner

6/10

Pleasant

18 Jun 2026

David

Likes:
Price and location
Dislikes:
Toilet tank refilled slowly
Shower temp was tepid at best
Smoke detector was hanging from the wall
The two chairs were in disrepair
No napkins at breakfast

Partner

8/10

Excellent

17 Jun 2026

Susan

* Very Dated. Definitely needs some TLC
* Coffee packs didn't fit in the coffee maker.
* No shampoo in the shower, but there was lotion in the shower. The conditioner n body wash were empty.
* The remote, guide and channels were all wrong (for ex. the TV would say TBS channel 31, but when you pressed guide it would show that it was Syfy channel 52, but the actual picture would show a gameshow) good luck with that lol
* The front desk staff was very welcoming and friendly.
* Breakfast was...... Okay. Slim pickins.
* Cleanliness was a firm 4star.
* The bed/pillows were super comfy

Family

4/10

Poor

16 Jun 2026

Lauren

The bathroom was not clean upon arrival, with dirt, hair, and debris visible in the corners. The toilet appeared dated and ran continuously throughout the night. Additionally, the air conditioning unit emitted a recurring buzzing or beeping sound that disrupted sleep.

Although the room was designated as non-smoking, it smelled stale and strongly of cigarette smoke upon entry. I reported the issue to the front desk, and they offered to move me; however, due to my late-night arrival, I chose to remain in the room. Room 122.

Breakfast was disappointing, with limited selection and sparse supplies. This is clearly a budget-stay property, and I would recommend bringing shower shoes.

On a positive note, the bed linens were clean, the beds were comfortable, and the overnight front desk staff provided excellent customer service. The hotel is also conveniently located near numerous stores and restaurants.

Overall, while there were a few positive aspects, the cleanliness and maintenance issues would prevent me from staying here again. It’s a one and done utility stay for road warriors on very long drives.

Family

8/10

Excellent

15 Jun 2026

Lorraine

The staff here are really helpful which made a big difference.
Excellent to have a bit of breakast to set me up for the day.
The room had everything I needed for my two night stay. The bed was very comfortable.

Self

10/10

Exceptional

15 Jun 2026

Maxine

Easy access to hotel and restaurants very close. Beds comfortable. Hotel Coffee is very dark roast. Breaskfast: more than continental - didn’t include gluten free. Better than average juice selection.

Family

2/10

Poor

14 Jun 2026

Meacco Graham

Appears to be a place where those addicted to meth stay. They say no smoking but I smelled smoking everyday. No one ever cleaned the room, broken furniture, no sitting area, view of a fake beach scene on a screen when lifted, view of the parking lot and expressway. Staff unhelpful, paid for an extra day so I could check out late the day I was actually leaving. Lady at the counter told me I could not check out until the next day. I left the room key, walked out and drove to the airport. I will never stay here again.

Self

6/10

Pleasant

12 Jun 2026

Kelley

The day and evening managers were very accommodating.

Family_with_children

10/10

Exceptional

11 Jun 2026

Joy

Nice staff. Room very clean

Self

10/10

Exceptional

09 Jun 2026

Dana

Good hot breakfast (could have been hotter), spacious room, helpful staff, convenient access to goods and services

Self

10/10

Exceptional

08 Jun 2026

chris

Highly recommended!

4/10

Poor

31 May 2026

Hongxu

No hairdryer

Partner

10/10

Exceptional

31 May 2026

Joy

Very nice staff and good breakfast

Self

8/10

Excellent

31 May 2026

Munir

This may be the best hotel I've ever stayed at. The only reason I'm giving it 4 stars instead of 5 is the pillows, which I found uncomfortable and which made it difficult to get a good night's sleep. This seems to be a common issue at many hotels. If you're particular about your pillow, it may be worth bringing your own just in case.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Rodney

The lamp in our room was broken and had a bulb that was dead. There was black hair in the bathroom, shower etc. The shampoo was knocked off the wall. The bed was very hard. The breakfast was not as good as we have had else ware.
It was quiet.

Partner

10/10

Exceptional

26 May 2026

Kimberly

Extremely clean, when AC didn't work they immediately gave us a nearby room. The only concern is there are no safety bars in the bathroom

Partner

10/10

Exceptional

24 May 2026

Andy

The room was ok but in desperate need of updates and repairs. The toilet in the bathroom was 1980s vintage with extremely low toilet, I am guessing a 13 or 14 inch high toilet seat, much too low for senior citizen’s comfort. The double toilet paper roll was hanging the was as if someone had tried to rip it out. There were poorly done shower repairs. In all, Not a welcoming experience.

Family

4/10

Poor

23 May 2026

Christopher

The best part of the stay was the breakfast buffet- clean and a good selection. The room-
1. The bathroom is pitiful- the toilet and sink are sized for midgets- the heights of each fixture are oddly way below the norm- I thought I was in an ADA room.
2. The bathroom fixtures were loose- connected to the plumbing only, and not the wall.
3. The bathroom needed a makeover.
4. The corridor smelled.
The problem with Best Western is that it should be called Worst Western. The room decor is so out of date, worn and dirty looking.
Next time- I think I'll take a pass.

Partner

10/10

Exceptional

23 May 2026

Shay

Staff was SO friendly, pretty much all of them were very accommodating and kind.

They kept up with the cleanliness including common areas and breakfast was great. Definitely would stay again.

Pet

10/10

Exceptional

21 May 2026

THOMAS

Room was great, breakfast was very good! The staff were all very helpful. Great place to stay!

Self

8/10

Excellent

20 May 2026

Ukpong

Overall, it is a decent budget friendly spot with more than adequate personal hygiene supplies, proximity to food/drinks and link roads around town. I enjoy a quiet two night stay with included breakfast provided each morning. The hotel staff were very courteous and helpful.

Partner

8/10

Excellent

20 May 2026

Martha

Rooms were clean, staff very nice and breakfast was good rooms were nice and cool

10/10

Exceptional

17 May 2026

Bonita

Great staff. Clean room

Self

10/10

Exceptional

17 May 2026

Joseph

Very nice experience. Had everything a traveler would need in the rroom ready. And availability of meals in the premises was good for family visiting. Thanks for your kind staff too. I will not mind booking with you again.

Self

10/10

Exceptional

16 May 2026

Jack

Well it was a run of the mill best western nothing fancy nothing bad. Until the morning of checkout i didnt put a do not disturb sign up house keeping knocked and was coming in i quickly said he please don’t come in, and the person with house keeping was so friendly and kind about the whole situation that interaction is what set this best western above the rest.

Partner

10/10

Exceptional

13 May 2026

Richard

Everything was good the room was clean the bed was comfy

Partner

8/10

Excellent

11 May 2026

Charlotte

Was a bit of chaos checking in a one a long wait. But the attendant was nice and the property was clean. Good central location.

Self

8/10

Excellent

11 May 2026

Steven

Room was clean but old. This property could use a remodel. We booked several rooms for family. Several of the doors did not close well. The bathrooms are tiny and have old bathtubs and small vanity. The staff was very friendly and kind. Walls & doors are thin so you could hear everything going on in hallway and rooms next to you.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Mehedi

Nice

6/10

Pleasant

10 May 2026

Meredith

I have stayed there several times. It was not as clean and the breakfast was not good with limited options.

Family

8/10

Excellent

09 May 2026

CAROLINE

Decent lodgings. Skip the breakfast—yuck.

Self

10/10

Exceptional

07 May 2026

Stephen

Always a great experience

10/10

Exceptional

07 May 2026

Melissa

I have stayed at this location twice due to my son attending RIT. This will be the only hotel i will frequent for 4 years.

Self

6/10

Pleasant

05 May 2026

Debra

The staff was very nice and helpful. Very friendly people. The outlets in my room didn’t work, except by the sink and by the bed. The outlet in those lamps did not work at all. Also, the microwave in the coffee maker were not plugged in when I looked to see if there was an outlet near them now that coffee maker and microwave was on display like if it was Walmart because I couldn’t use them. However, I move the microwave and plugged it in to the outlet by the bed that was in the wall. Breakfast is really not up to par. We have those round premade eggs and a few bagels with sausage basket the waffle maker, but again the room was clean. The bed was comfortable and the staff is friendly.

Self

2/10

Poor

04 May 2026

Susan

Bug in bed, microwave broke, toilet broke twice, constant pot smell, bfast not edible, I moved to Country Inn which was great.

4/10

Poor

03 May 2026

Greg

Waited for over 15 minutes for anyone to check me in. Then there was no hot water.

8/10

Excellent

03 May 2026

Chun Kit

Overall ok for the price but the elevator floor a bit dirty, a bit noisy in the morning and I don’t like house keeper asks if we r leaving. Other than that, it’s ok

Partner

2/10

Poor

03 May 2026

Kabin

Terrible front door staff on night of April 28th 2026.
Zero customer care.
Cold and transactional.
Unhelpful and dismissive.
Poor attitude and poor service.

Partner

10/10

Exceptional

30 Apr 2026

Raymond

The staff was amazing took extra good care of me.
Great breakfast. Lots of restaurants close by

Self

6/10

Pleasant

28 Apr 2026

Raymond

It was a ok stay.
They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs.
It was ok, but stayed at better Best Westerns in the surrounding area.

Partner

2/10

Poor

27 Apr 2026

Colleen

I checked into the hotel at about 11pm. I booked a room with a king size bed. The room I booked hadn’t been cleaned so they offered a different room with 2 queens. When I got to that room, there were pillows with no pillow cases on them all on a pile on the bed and there were no clean bath towels. I had to call down for the pillow cases and towels. The next night, friends I was traveling with that booked another room at this hotel found a live mouse in their room. We all checked out immediately! At the time we were checking out, there were others chatting out for the same reason, a mouse in their room.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Colleen

The hotel is on a stretch of road surrounded by many stores and restaurants, which I liked. The room was decent. The biggest problem I had were that almost half the outlets in the room were either not working at all, or so loosely held the plugs that the plug would just fall out. I use oxygen and brought my machine for overnight use and the charger for my portable unit, and I had to make sure the oxygen machine was plugged into a secure outlet. The outlet I had to settle on meant the machine had to be at the bathroom sink, and even then it wasn't totally secure. Other than that, the shower was nice, the breakfast items were good, and my boyfriend appreciated the car chargers in the front of the building. There were other hotels on the same street, if I were to stay in the area again, I might consider a different one.

Partner

6/10

Pleasant

26 Apr 2026

Jessica

Clean room, outdated and small though. Breakfast was ok. Staff was nice.

Business Family_with_children

2/10

Poor

26 Apr 2026

Lauren

Rats!! Don’t stay here

Business

2/10

Poor

25 Apr 2026

TODD

I didn't eat breakfast. parking was fine

8/10

Excellent

24 Apr 2026

Laura

Clean room, hot shower

8/10

Excellent

24 Apr 2026

Jeanne

Didn’t like that sink outside of bathroom

Partner

10/10

Exceptional

21 Apr 2026

Anna

Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken.

Family

10/10

Exceptional

20 Apr 2026

Ingrid

The room was old and outdated. The hall had a bad smell and so did the elevator. Elevator was dirty and needs repair.

Family

8/10

Excellent

20 Apr 2026

Christina

Property is clean and front desk clerk was very helpful when my original room had a running toilet. She set me up with a new room right away-no questions asked.

Self

6/10

Pleasant

20 Apr 2026

KaShai

They give me broken room the 1st night

Friends

2/10

Poor

19 Apr 2026

Kellie

Shower was slow to drain, toilet did not flush the first time. We stayed two nights and expected the bed to be made and have fresh towels but were told that when they are too busy they do not do that! What am I paying for them? Breakfast and coffee were horrible.

Partner

6/10

Pleasant

17 Apr 2026

Julie

No one at the desk to check in. Had to wait for him to finish cleaning windows. The mattress needs replacing. The side was broken springs. Had to sleep in middle. Wash clothes were hard to come by. Housekeeping did not tend to our room the entire time we were there. We finally put the trash in the hall. Had to ask for additional towels. Breakfast was not appealing at all. Found an ice machine on floor 1 and 3. We were on 2. There were construction men outside our window with a bucket truck the entire stay. Noisy. Parking was limited. Too many spaces taken up for electric. Everyone who wanted to go to the chicken place next door parked in the hotel lot.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Kiranjit

Friendly staff

2/10

Poor

13 Apr 2026

Carl

There was a rat in my room on the second floor. Nightman said no other rooms were available but he found one when I went to sleep in my car. AVOID AT ALL COSTS.

Self

8/10

Excellent

12 Apr 2026

Megan Kathleen

The room was good. The shower surround needed a good scub, very curious as to why that isn't done everytime a guest checks out. THe breaksfast was very good, but the breakfast attendant literally had a countdown of when it was over. 9:00 am! Her phone alarm went off. Prior to 9:00, she was putting everything away, very rushed. Parking was good, safe, lighted.

Family_with_children

6/10

Pleasant

12 Apr 2026

Monica

Bed was comfortable, microwave and coffee maker were unplugged. The internet cable on the tv was broken so we couldn’t relax in the evening if we wanted to watch tv

Partner

8/10

Excellent

12 Apr 2026

Jane

The staff was great and the rooms were clean. We were on the third floor. The bathroom is extremely small and the water in the shower never got hot. At best it was like warm.

Family

10/10

Exceptional

12 Apr 2026

Karen

Breakfast was fresh, parking was safe and easy, the room had the best tv, shower and sheets.
The staff was friendly and helpful.
The hotel didn't look run down or tired like I felt.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Tammy

It was great and no problems. Thank
you

Friends_and_family Friends

4/10

Poor

11 Apr 2026

Michelle

The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me.

Family

6/10

Pleasant

09 Apr 2026

Michael

I booked a larger room which I paid extra. Upon check-in i was not given that room. When I asked about it
I was told I did not book a larger room. After showing them my confirmation they still did nothing.
The next day I asked about it again and was told that they did not have those rooms do to construction.
Not once did anyone offer to refund me the differance.

The room is what you get for the price.
Made the mistake of looking under the bed. There was two miss matched shoes and a pack of Razors plus other junk.So that tells you how well they clean.
Once again you get what you pay for.
Unfortunately my work does not give us enough money to stay in nicer places....

10/10

Exceptional

08 Apr 2026

Carletha

Wonderful and Friendly Staff. Great Accommodations, including breakfast daily!!!!

Partner

2/10

Poor

07 Apr 2026

Savonne

Tv did not work in room, low on staff, front desk phone never answered, trash around the property my entire stay, room was decently clean

4/10

Poor

05 Apr 2026

Tina

There was a constant smell of weed, the room had the shampoo holder off the wall, no clock in the room, the lamp that had the outlets didn’t hold the plug, the mattress did not stay in place. There was garbage that sat outside for 48 hrs. Just cancelled my future stay.

Partner

4/10

Poor

05 Apr 2026

Herminio

Breakfast was ok and room was not clean when we arrived.

Family_with_children

10/10

Exceptional

03 Apr 2026

nicole

Breakfast was great,clean room very nice people.

Family

6/10

Pleasant

01 Apr 2026

Jessica

Very basic hotel. Needs to be updated. Good location. Room was clean.

10/10

Exceptional

27 Mar 2026

Mehedi

The room and bathroom were clean and free breakfast was good.

8/10

Excellent

24 Mar 2026

JEFFREY

Clean hotel. Near a lot of stores and restaurants.

Friends

6/10

Pleasant

24 Mar 2026

William

Place was fine for the price but certainly not nice.

6/10

Pleasant

23 Mar 2026

Marianne

Walls were thin and bathroom was very small. The room and lobby were very clean and the staff was exceptionally nice.

Self

4/10

Poor

23 Mar 2026

Amanda

Bathroom was NOT GOOD. Toilet paper holder was not attached to the wall...just shoved into the WHOLE in the wall where it should have been. Shower was not working properly either...will not stay there again.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Abigail

Not great

6/10

Pleasant

22 Mar 2026

Michele

Didnt use them

Friends_and_family Friends

6/10

Pleasant

21 Mar 2026

Anna

Towel replacement was an issue, housekeeping does not replenish towels…you have to ask the supervisor to give them to you if you’re staying for more then one night, sink was not draining, maintenance did not fix it even though it was reported on the first day

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Jack

Room was clean , breakfast was great and the attendants both were awesome and friendly .
Thank you

Family_with_children

6/10

Pleasant

18 Mar 2026

Rob

Room was decent .... mattresses are junk... almost went to Costco and bought a double mattress but it was too late at nighr

4/10

Poor

11 Mar 2026

Phil

very noisy, doors slam hard, very noisy other people staying there was in and out all night, party 2 doors down till 2am, worst coffee ever, breakfast was gone by 8am, will never stay there again

Family