Best Western Rochester Marketplace Inn

United States , Rochester - NY
ROCHESTER, 940 Jefferson Road
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100 reviews shown

6/10

Pleasant

18 Jun 2026

David

Likes:
Price and location
Dislikes:
Toilet tank refilled slowly
Shower temp was tepid at best
Smoke detector was hanging from the wall
The two chairs were in disrepair
No napkins at breakfast

Partner

8/10

Excellent

17 Jun 2026

Susan

* Very Dated. Definitely needs some TLC
* Coffee packs didn't fit in the coffee maker.
* No shampoo in the shower, but there was lotion in the shower. The conditioner n body wash were empty.
* The remote, guide and channels were all wrong (for ex. the TV would say TBS channel 31, but when you pressed guide it would show that it was Syfy channel 52, but the actual picture would show a gameshow) good luck with that lol
* The front desk staff was very welcoming and friendly.
* Breakfast was...... Okay. Slim pickins.
* Cleanliness was a firm 4star.
* The bed/pillows were super comfy

Family

4/10

Poor

16 Jun 2026

Lauren

The bathroom was not clean upon arrival, with dirt, hair, and debris visible in the corners. The toilet appeared dated and ran continuously throughout the night. Additionally, the air conditioning unit emitted a recurring buzzing or beeping sound that disrupted sleep.

Although the room was designated as non-smoking, it smelled stale and strongly of cigarette smoke upon entry. I reported the issue to the front desk, and they offered to move me; however, due to my late-night arrival, I chose to remain in the room. Room 122.

Breakfast was disappointing, with limited selection and sparse supplies. This is clearly a budget-stay property, and I would recommend bringing shower shoes.

On a positive note, the bed linens were clean, the beds were comfortable, and the overnight front desk staff provided excellent customer service. The hotel is also conveniently located near numerous stores and restaurants.

Overall, while there were a few positive aspects, the cleanliness and maintenance issues would prevent me from staying here again. It’s a one and done utility stay for road warriors on very long drives.

Family

8/10

Excellent

15 Jun 2026

Lorraine

The staff here are really helpful which made a big difference.
Excellent to have a bit of breakast to set me up for the day.
The room had everything I needed for my two night stay. The bed was very comfortable.

Self

10/10

Exceptional

15 Jun 2026

Maxine

Easy access to hotel and restaurants very close. Beds comfortable. Hotel Coffee is very dark roast. Breaskfast: more than continental - didn’t include gluten free. Better than average juice selection.

Family

2/10

Poor

14 Jun 2026

Meacco Graham

Appears to be a place where those addicted to meth stay. They say no smoking but I smelled smoking everyday. No one ever cleaned the room, broken furniture, no sitting area, view of a fake beach scene on a screen when lifted, view of the parking lot and expressway. Staff unhelpful, paid for an extra day so I could check out late the day I was actually leaving. Lady at the counter told me I could not check out until the next day. I left the room key, walked out and drove to the airport. I will never stay here again.

Self

6/10

Pleasant

12 Jun 2026

Kelley

The day and evening managers were very accommodating.

Family_with_children

10/10

Exceptional

11 Jun 2026

Joy

Nice staff. Room very clean

Self

10/10

Exceptional

09 Jun 2026

Dana

Good hot breakfast (could have been hotter), spacious room, helpful staff, convenient access to goods and services

Self

10/10

Exceptional

08 Jun 2026

chris

Highly recommended!

4/10

Poor

31 May 2026

Hongxu

No hairdryer

Partner

10/10

Exceptional

31 May 2026

Joy

Very nice staff and good breakfast

Self

8/10

Excellent

31 May 2026

Munir

This may be the best hotel I've ever stayed at. The only reason I'm giving it 4 stars instead of 5 is the pillows, which I found uncomfortable and which made it difficult to get a good night's sleep. This seems to be a common issue at many hotels. If you're particular about your pillow, it may be worth bringing your own just in case.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Rodney

The lamp in our room was broken and had a bulb that was dead. There was black hair in the bathroom, shower etc. The shampoo was knocked off the wall. The bed was very hard. The breakfast was not as good as we have had else ware.
It was quiet.

Partner

10/10

Exceptional

26 May 2026

Kimberly

Extremely clean, when AC didn't work they immediately gave us a nearby room. The only concern is there are no safety bars in the bathroom

Partner

10/10

Exceptional

24 May 2026

Andy

The room was ok but in desperate need of updates and repairs. The toilet in the bathroom was 1980s vintage with extremely low toilet, I am guessing a 13 or 14 inch high toilet seat, much too low for senior citizen’s comfort. The double toilet paper roll was hanging the was as if someone had tried to rip it out. There were poorly done shower repairs. In all, Not a welcoming experience.

Family

4/10

Poor

23 May 2026

Christopher

The best part of the stay was the breakfast buffet- clean and a good selection. The room-
1. The bathroom is pitiful- the toilet and sink are sized for midgets- the heights of each fixture are oddly way below the norm- I thought I was in an ADA room.
2. The bathroom fixtures were loose- connected to the plumbing only, and not the wall.
3. The bathroom needed a makeover.
4. The corridor smelled.
The problem with Best Western is that it should be called Worst Western. The room decor is so out of date, worn and dirty looking.
Next time- I think I'll take a pass.

Partner

10/10

Exceptional

23 May 2026

Shay

Staff was SO friendly, pretty much all of them were very accommodating and kind.

They kept up with the cleanliness including common areas and breakfast was great. Definitely would stay again.

Pet

10/10

Exceptional

21 May 2026

THOMAS

Room was great, breakfast was very good! The staff were all very helpful. Great place to stay!

Self

8/10

Excellent

20 May 2026

Ukpong

Overall, it is a decent budget friendly spot with more than adequate personal hygiene supplies, proximity to food/drinks and link roads around town. I enjoy a quiet two night stay with included breakfast provided each morning. The hotel staff were very courteous and helpful.

Partner

8/10

Excellent

20 May 2026

Martha

Rooms were clean, staff very nice and breakfast was good rooms were nice and cool

10/10

Exceptional

17 May 2026

Bonita

Great staff. Clean room

Self

10/10

Exceptional

17 May 2026

Joseph

Very nice experience. Had everything a traveler would need in the rroom ready. And availability of meals in the premises was good for family visiting. Thanks for your kind staff too. I will not mind booking with you again.

Self

10/10

Exceptional

16 May 2026

Jack

Well it was a run of the mill best western nothing fancy nothing bad. Until the morning of checkout i didnt put a do not disturb sign up house keeping knocked and was coming in i quickly said he please don’t come in, and the person with house keeping was so friendly and kind about the whole situation that interaction is what set this best western above the rest.

Partner

10/10

Exceptional

13 May 2026

Richard

Everything was good the room was clean the bed was comfy

Partner

8/10

Excellent

11 May 2026

Charlotte

Was a bit of chaos checking in a one a long wait. But the attendant was nice and the property was clean. Good central location.

Self

8/10

Excellent

11 May 2026

Steven

Room was clean but old. This property could use a remodel. We booked several rooms for family. Several of the doors did not close well. The bathrooms are tiny and have old bathtubs and small vanity. The staff was very friendly and kind. Walls & doors are thin so you could hear everything going on in hallway and rooms next to you.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Mehedi

Nice

6/10

Pleasant

10 May 2026

Meredith

I have stayed there several times. It was not as clean and the breakfast was not good with limited options.

Family

8/10

Excellent

09 May 2026

CAROLINE

Decent lodgings. Skip the breakfast—yuck.

Self

10/10

Exceptional

07 May 2026

Stephen

Always a great experience

10/10

Exceptional

07 May 2026

Melissa

I have stayed at this location twice due to my son attending RIT. This will be the only hotel i will frequent for 4 years.

Self

6/10

Pleasant

05 May 2026

Debra

The staff was very nice and helpful. Very friendly people. The outlets in my room didn’t work, except by the sink and by the bed. The outlet in those lamps did not work at all. Also, the microwave in the coffee maker were not plugged in when I looked to see if there was an outlet near them now that coffee maker and microwave was on display like if it was Walmart because I couldn’t use them. However, I move the microwave and plugged it in to the outlet by the bed that was in the wall. Breakfast is really not up to par. We have those round premade eggs and a few bagels with sausage basket the waffle maker, but again the room was clean. The bed was comfortable and the staff is friendly.

Self

2/10

Poor

04 May 2026

Susan

Bug in bed, microwave broke, toilet broke twice, constant pot smell, bfast not edible, I moved to Country Inn which was great.

4/10

Poor

03 May 2026

Greg

Waited for over 15 minutes for anyone to check me in. Then there was no hot water.

8/10

Excellent

03 May 2026

Chun Kit

Overall ok for the price but the elevator floor a bit dirty, a bit noisy in the morning and I don’t like house keeper asks if we r leaving. Other than that, it’s ok

Partner

2/10

Poor

03 May 2026

Kabin

Terrible front door staff on night of April 28th 2026.
Zero customer care.
Cold and transactional.
Unhelpful and dismissive.
Poor attitude and poor service.

Partner

10/10

Exceptional

30 Apr 2026

Raymond

The staff was amazing took extra good care of me.
Great breakfast. Lots of restaurants close by

Self

6/10

Pleasant

28 Apr 2026

Raymond

It was a ok stay.
They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs.
It was ok, but stayed at better Best Westerns in the surrounding area.

Partner

2/10

Poor

27 Apr 2026

Colleen

I checked into the hotel at about 11pm. I booked a room with a king size bed. The room I booked hadn’t been cleaned so they offered a different room with 2 queens. When I got to that room, there were pillows with no pillow cases on them all on a pile on the bed and there were no clean bath towels. I had to call down for the pillow cases and towels. The next night, friends I was traveling with that booked another room at this hotel found a live mouse in their room. We all checked out immediately! At the time we were checking out, there were others chatting out for the same reason, a mouse in their room.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Colleen

The hotel is on a stretch of road surrounded by many stores and restaurants, which I liked. The room was decent. The biggest problem I had were that almost half the outlets in the room were either not working at all, or so loosely held the plugs that the plug would just fall out. I use oxygen and brought my machine for overnight use and the charger for my portable unit, and I had to make sure the oxygen machine was plugged into a secure outlet. The outlet I had to settle on meant the machine had to be at the bathroom sink, and even then it wasn't totally secure. Other than that, the shower was nice, the breakfast items were good, and my boyfriend appreciated the car chargers in the front of the building. There were other hotels on the same street, if I were to stay in the area again, I might consider a different one.

Partner

6/10

Pleasant

26 Apr 2026

Jessica

Clean room, outdated and small though. Breakfast was ok. Staff was nice.

Business Family_with_children

2/10

Poor

26 Apr 2026

Lauren

Rats!! Don’t stay here

Business

2/10

Poor

25 Apr 2026

TODD

I didn't eat breakfast. parking was fine

8/10

Excellent

24 Apr 2026

Laura

Clean room, hot shower

8/10

Excellent

24 Apr 2026

Jeanne

Didn’t like that sink outside of bathroom

Partner

10/10

Exceptional

21 Apr 2026

Anna

Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken.

Family

10/10

Exceptional

20 Apr 2026

Ingrid

The room was old and outdated. The hall had a bad smell and so did the elevator. Elevator was dirty and needs repair.

Family

8/10

Excellent

20 Apr 2026

Christina

Property is clean and front desk clerk was very helpful when my original room had a running toilet. She set me up with a new room right away-no questions asked.

Self

6/10

Pleasant

20 Apr 2026

KaShai

They give me broken room the 1st night

Friends

2/10

Poor

19 Apr 2026

Kellie

Shower was slow to drain, toilet did not flush the first time. We stayed two nights and expected the bed to be made and have fresh towels but were told that when they are too busy they do not do that! What am I paying for them? Breakfast and coffee were horrible.

Partner

6/10

Pleasant

17 Apr 2026

Julie

No one at the desk to check in. Had to wait for him to finish cleaning windows. The mattress needs replacing. The side was broken springs. Had to sleep in middle. Wash clothes were hard to come by. Housekeeping did not tend to our room the entire time we were there. We finally put the trash in the hall. Had to ask for additional towels. Breakfast was not appealing at all. Found an ice machine on floor 1 and 3. We were on 2. There were construction men outside our window with a bucket truck the entire stay. Noisy. Parking was limited. Too many spaces taken up for electric. Everyone who wanted to go to the chicken place next door parked in the hotel lot.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Kiranjit

Friendly staff

2/10

Poor

13 Apr 2026

Carl

There was a rat in my room on the second floor. Nightman said no other rooms were available but he found one when I went to sleep in my car. AVOID AT ALL COSTS.

Self

8/10

Excellent

12 Apr 2026

Megan Kathleen

The room was good. The shower surround needed a good scub, very curious as to why that isn't done everytime a guest checks out. THe breaksfast was very good, but the breakfast attendant literally had a countdown of when it was over. 9:00 am! Her phone alarm went off. Prior to 9:00, she was putting everything away, very rushed. Parking was good, safe, lighted.

Family_with_children

6/10

Pleasant

12 Apr 2026

Monica

Bed was comfortable, microwave and coffee maker were unplugged. The internet cable on the tv was broken so we couldn’t relax in the evening if we wanted to watch tv

Partner

8/10

Excellent

12 Apr 2026

Jane

The staff was great and the rooms were clean. We were on the third floor. The bathroom is extremely small and the water in the shower never got hot. At best it was like warm.

Family

10/10

Exceptional

12 Apr 2026

Karen

Breakfast was fresh, parking was safe and easy, the room had the best tv, shower and sheets.
The staff was friendly and helpful.
The hotel didn't look run down or tired like I felt.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Tammy

It was great and no problems. Thank
you

Friends_and_family Friends

4/10

Poor

11 Apr 2026

Michelle

The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me.

Family

6/10

Pleasant

09 Apr 2026

Michael

I booked a larger room which I paid extra. Upon check-in i was not given that room. When I asked about it
I was told I did not book a larger room. After showing them my confirmation they still did nothing.
The next day I asked about it again and was told that they did not have those rooms do to construction.
Not once did anyone offer to refund me the differance.

The room is what you get for the price.
Made the mistake of looking under the bed. There was two miss matched shoes and a pack of Razors plus other junk.So that tells you how well they clean.
Once again you get what you pay for.
Unfortunately my work does not give us enough money to stay in nicer places....

10/10

Exceptional

08 Apr 2026

Carletha

Wonderful and Friendly Staff. Great Accommodations, including breakfast daily!!!!

Partner

2/10

Poor

07 Apr 2026

Savonne

Tv did not work in room, low on staff, front desk phone never answered, trash around the property my entire stay, room was decently clean

4/10

Poor

05 Apr 2026

Tina

There was a constant smell of weed, the room had the shampoo holder off the wall, no clock in the room, the lamp that had the outlets didn’t hold the plug, the mattress did not stay in place. There was garbage that sat outside for 48 hrs. Just cancelled my future stay.

Partner

4/10

Poor

05 Apr 2026

Herminio

Breakfast was ok and room was not clean when we arrived.

Family_with_children

10/10

Exceptional

03 Apr 2026

nicole

Breakfast was great,clean room very nice people.

Family

6/10

Pleasant

01 Apr 2026

Jessica

Very basic hotel. Needs to be updated. Good location. Room was clean.

10/10

Exceptional

27 Mar 2026

Mehedi

The room and bathroom were clean and free breakfast was good.

8/10

Excellent

24 Mar 2026

JEFFREY

Clean hotel. Near a lot of stores and restaurants.

Friends

6/10

Pleasant

24 Mar 2026

William

Place was fine for the price but certainly not nice.

6/10

Pleasant

23 Mar 2026

Marianne

Walls were thin and bathroom was very small. The room and lobby were very clean and the staff was exceptionally nice.

Self

4/10

Poor

23 Mar 2026

Amanda

Bathroom was NOT GOOD. Toilet paper holder was not attached to the wall...just shoved into the WHOLE in the wall where it should have been. Shower was not working properly either...will not stay there again.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Abigail

Not great

6/10

Pleasant

22 Mar 2026

Michele

Didnt use them

Friends_and_family Friends

6/10

Pleasant

21 Mar 2026

Anna

Towel replacement was an issue, housekeeping does not replenish towels…you have to ask the supervisor to give them to you if you’re staying for more then one night, sink was not draining, maintenance did not fix it even though it was reported on the first day

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Jack

Room was clean , breakfast was great and the attendants both were awesome and friendly .
Thank you

Family_with_children

6/10

Pleasant

18 Mar 2026

Rob

Room was decent .... mattresses are junk... almost went to Costco and bought a double mattress but it was too late at nighr

4/10

Poor

11 Mar 2026

Phil

very noisy, doors slam hard, very noisy other people staying there was in and out all night, party 2 doors down till 2am, worst coffee ever, breakfast was gone by 8am, will never stay there again

Family

8/10

Excellent

10 Mar 2026

Arnold

Excellent stay, Bathroom remodel was very modern. Bed was very comfortable with 4 good comfy pillows. Told management about toilet handle sticking and running all night long unless handle was jiggled repeatedly or top of toilet tank removed & flapper put down manually. Also one of the electrical outlets on the lamp didn't work so my phone didn't charge overnight.

Self

8/10

Excellent

10 Mar 2026

Melissa

The room was clean and the breakfast was good. Staff were all very nice. My only complain is that there was no hot water during my stay, but they told me is was due to a problem they were fixing.

Friends_and_family Family

4/10

Poor

07 Mar 2026

Katie

There was no hot water for a shower. There was only one person working the desk at check in and then again at breakfast the next morning. Definitely understaffed. The bathroom tub had mold all along the under side edges. You could hear people in the hallways very easily. Would not recommend.

Partner

10/10

Exceptional

28 Feb 2026

Carla

The room was clean and comfortable. The staff was friendly and helpful.

10/10

Exceptional

28 Feb 2026

Andrew

Clean room. Service folks were really nice. I would go there again. (The larger room is especially comfortable; I'd recommend it)

Partner

8/10

Excellent

27 Feb 2026

Katie

Staff was friendly, my only complaint was I was
Put in a handicap room in which I didn’t ask for and for someone that is not handicap it was quite awkward.
Breakfast was good friendly attendant.

Business

4/10

Poor

23 Feb 2026

Pamela

Rooms were very dirty. If it wasn't so late when we checked in I would have looked for another hotel and demanded a refund.

Family_with_children

8/10

Excellent

23 Feb 2026

Terry

The room was clean and well laid out. Staff were pleasant. The breakfast room \"coffee\" is a coffee product from syrup and hot water - horrible.

Family

6/10

Pleasant

22 Feb 2026

Xiaoyin

The room was OK, but I saw a couple of ants crawling on the night stand and the hotel phone! Also I got a room at the end of the hall, the WiFi reception was really bad that I couldn’t get connected properly and couldn’t do my online meeting, that was really frustrating. Lastly, when I reserve this place I saw the “free 2 hrs late checkout”, that’s the only reason I picked this place over others. But when I checked in they told me they didn’t get any information regarding that, on the next day morning they told me they can only do one hr. late check out, because they don’t have to honor a third party booking! After I made this reservation neither the hotel nor Expedia contacted me with this information. So my plan of the day got all mess up.

Friends

4/10

Poor

22 Feb 2026

Rachel

The bathroom was fine at first but on day 2 we started smelling a strong Marijuana odor coming from the vents system. Unclear where it was originating, but when I brought it to the attention of the front desk I got mostly brushed off. Not surprising since the lobby reeked of it most of the time as well. It was significant enough to affect the rest of our stay, and I would NEVER stay there again because of it!

Business Friends

2/10

Poor

22 Feb 2026

Vernita

It was just a misunderstanding and they didn't show proper hospitality.

Self

10/10

Exceptional

18 Feb 2026

Caryl

The room was very clean and the bed was comfortable. The staff was very friendly and accommodating. They went above and beyond. The breakfast was better than I expected and there was ample parking. The location was very convenient. An incredible value for the rate! Will stay there again

8/10

Excellent

16 Feb 2026

Jenny

Great value for money.
Greg was very friendly and efficient during check in - even though the room type we booked (a larger room) wasn’t available.

Leisure Partner

10/10

Exceptional

15 Feb 2026

SATISH

Great Service and nice breakfast

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Gregory

Room was nice, breakfast was good and staff was friendly.

Leisure Family

8/10

Excellent

12 Feb 2026

Matthew

Staff was amazing and friendly. Room needed work as the light over the sink didn't work and the toilet seat was the wrong size for the toilet, miscellaneous things. Otherwise a great location and a good, comfortable, quiet stay.

Partner

10/10

Exceptional

10 Feb 2026

angel

If it had a pool it would of been perfect 👌

Self

10/10

Exceptional

09 Feb 2026

Rosa

It was great!!, very clean… enjoyed the breakfast. We will be coming back for our next visit

Leisure Partner

2/10

Poor

09 Feb 2026

George

There was a mouse in our room.

10/10

Exceptional

08 Feb 2026

Kevin

Room was clean and relatively quiet.The free breakfast was good.

Leisure Partner

2/10

Poor

01 Feb 2026

Jennifer

Upon check in front desk staff member was sitting in the lobby scrolling on his phone, no gave us keys, wifi password and we went to our room. It was clean but very worn and dated, stangest set up for a bath I've ever encountered in a hotel. Tiny little room held the toilet and shower, and outside was the sink which was incredibly low it hurt my back brushing my teeth. Tried to comnect to wifi, didnt work but didnt think too much about it as we were heading out for dinner. Returning to the hotel, I waited in the lobby to make sure i could connect with no luck. The front desk man told me it wasnt working but nothing to do with the hotel, it was provider's issue. Absolutely no information on a fix. This was extremely concerning to us as we are from out of the county so no cell service, and only rely on wifi. This should have been mentioned right at check in and given the option to cancel. Nothing was resolved the time we were there and speaking to another guest they said it had not been working their entire 5 night stay. I had family to contact and some work to get done and zero way of any communication. Went to take a shower and water was lukewarm at best. Called front desk and they offered to change us rooms but we were already unpacked and not going thru that later at night. Clearly no maintenance people on site. Turns out all rooms had the same issue anyway speaking to others the next day. Just a terrible experience right from the start and would never stay here again

Leisure Family

2/10

Poor

31 Jan 2026

Elizabeth

Absolutely terrible stay! Initially put in a room with the smoke detector beeping. Then was transferred rooms to find no hot water (and no working phone to call the front desk)!

Friends_and_family Family