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Courtyard By Marriott Rochester Downtown

Rochester - NY · United States

390 East AvenueView location

9.4/10Excellent348 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard By Marriott Rochester Downtown

Stay at the Courtyard by Marriott Rochester Downtown, located in the heart of Rochester, within a short walk of Park Avenue and the Rochester Museum and Science Center. Enjoy complimentary Wi-Fi and relax in the common area.

The hotel offers 126 air-conditioned rooms featuring Smart TVs with satellite programming, private bathrooms with rainfall showerheads, and convenient amenities like coffee/tea makers and desks. Dine at the Bistro, featuring a bar/lounge, or grab a quick bite at the coffee shop/cafe. To-go breakfasts are available on weekdays.

The hotel also provides a computer station, dry cleaning/laundry services, a 24-hour front desk, two meeting rooms, and free self-parking.

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With a stay at Courtyard by Marriott Rochester Downtown in Rochester (Downtown Rochester), you'll be within a 15-minute drive of University of Rochester and Rochester Institute of Technology. This hotel is 7.4 mi (11.8 km) from Lake Ontario and 0.3 mi (0.5 km) from Park Avenue.

Make yourself at home in one of the 126 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Fee for to-go breakfast: approximately USD 8.00 to 14.00 per person
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Park Avenue 0.5 km / 0.3 mi
Rochester Museum and Science Center 0.6 km / 0.4 mi
Rochester Contemporary Art Center 0.6 km / 0.4 mi
Memorial Art Gallery 0.6 km / 0.4 mi
Strasenburgh Planetarium 0.7 km / 0.4 mi
Eastman Theatre 0.8 km / 0.5 mi
Eastman School of Music 0.8 km / 0.5 mi
The Montage Music Hall 0.8 km / 0.5 mi
Rochester Auditorium Theater 0.9 km / 0.5 mi
Manhattan Square Park and Ice Rink 0.9 km / 0.5 mi
West Herr Performing Arts Center 0.9 km / 0.5 mi
ARTWalk 0.9 km / 0.6 mi
The Strong National Museum of Play 0.9 km / 0.6 mi
The Penthouse at One East Avenue 0.9 km / 0.6 mi
Main Street Armory 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 126
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parkingExtra charge
  • Laundry serviceExtra charge
  • Lift accessExtra charge
  • Meeting room
  • TV loungeExtra charge
  • Breakfast
Show 1 more facilities & services
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE Accessible KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Housekeeping
    • Satellite TV
    • Desk
    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    Show all 14 amenities
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi
    • Housekeeping
    • Satellite TV
    • Desk
    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible-Two Queen BedsRoom • Accessible-Two Queen BedsROO.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Courtyard By Marriott Rochester Downtown

    Room Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard By Marriott Rochester Downtown

9.4
Excellent
348 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
05 Jul 2026
Steven
Wonderful experience. Friendly staff and great location
Family
10/10
Exceptional
28 Jun 2026
Kamie
Booked last minute and was not disappointed. Very clean and nice. The staff were all great! Wish every place we stayed was exactly like this place. Thank you!
Friends_and_family Family
6/10
Pleasant
28 Jun 2026
Adrienne
The front desk was hit and miss. The evening staff were terrific. The day time staff indifference to your very existence. We asked for housekeeping and left a $10 tip for the day and came in to find new towels but the old ones on the floor in the bathroom, the garbage full, and the covers pulled up but the bed unmade. I at least expected the dirty towels to be removed.

The man who cleaned the hotel's common spaces was really good. He was always cleaning the first floor bathroom, lobby, etc. He took pride in his work.
Friends_and_family Family
10/10
Exceptional
27 Jun 2026
Chad
Clean, safe, spacious & comfortable - would absolutely stay here again!
Friends_and_family Family
10/10
Exceptional
24 Jun 2026
Michele
Extremely happy we chose this hotel! The room was clean and spacious with two queens and a sitting area. When we checked in, we found the toilet had been taken apart. We called the desk and staff was there in less than 5 minutes to fix it. They explained that it had been taken apart as part of their room cleaning process as they clean EVERYTHING in the bathroom. Good to know! The parking lot is secure and there are several excellent restaurants close by. We enjoyed our stay immensely and would stay there again. We definitely recommend this hotel.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Carol
The property was clean and the staff were super helpful.
Partner
10/10
Exceptional
17 Jun 2026
Andrea
The room was spacious and very clean. The staff was very friendly, helpful with where to go in the area to eat, and Cruz at the bistro bar was amazing! I highly recommend this hotel
Self
8/10
Excellent
14 Jun 2026
Maria
Excellent
10/10
Exceptional
12 Jun 2026
Caroline
This was the best check in process I have ever had. It was literally 2 mins. The room was awesome! I will stay here again if in Rochester!
10/10
Exceptional
08 Jun 2026
Carl
Staff was friendly, good natured and very helpful.
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Anthony
Best Marriott Courtyard I've ever stayed in. Beautiful hotel. Clean and beautiful rooms. Wonderful lobby. Staff was incredible.
Self
10/10
Exceptional
05 Jun 2026
Madonna
Facility was modern and clean, rooms were spacious. They could have had more staff for late night check-ins, but the host was dealing with a difficult guest.
Self
10/10
Exceptional
01 Jun 2026
Natasha
Amazing experience. Great parking. 10/10 cleanliness.
Self
10/10
Exceptional
31 May 2026
Khadijah
First off the lobby smelled amazing. The rooms were spacious, and there was on-site parking. Everyone we encountered was very friendly. There was a gentleman that worked the bar & café area in the evening; He was exceptionally nice and accommodating, one of the best parts of our visit.
Family
10/10
Exceptional
31 May 2026
Cody
Whole stay was wonderful.
Self
6/10
Pleasant
25 May 2026
jeffrey c
Close proximity to the person I was visiting. In a high crime area.
Partner
10/10
Exceptional
21 Apr 2026
Matthew
Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return
Family
10/10
Exceptional
21 Apr 2026
BRANDON
Parking felt safer with the rail, didn't get to experience breakfast.
Friends
10/10
Exceptional
18 Apr 2026
Nancy Che Lui
the parking area was very secure especially the underground parking. The fitness center was open 24 hours which is fantastic! The facilities were new and clean and the staff were very helpful and kind.
Family
10/10
Exceptional
01 Apr 2026
Christopher
It was very comfortable and clean and the staff was very friendly and helpful.
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Brandon
.
10/10
Exceptional
16 Mar 2026
keisha
Excellent !
10/10
Exceptional
14 Mar 2026
Yesenia
Clean room. Great location
10/10
Exceptional
10 Mar 2026
Maria
Clean staff super friendly
Family_with_children
10/10
Exceptional
08 Mar 2026
Hunaidah
Comfortable and clean room Staff was friendly.
Family
6/10
Pleasant
22 Feb 2026
Mary Jane
Check-in took about 20 minutes due to new system. When we finally got to our room, it was a King sized bed instead of two Queens. We were too tired to complain. We booked three rooms two month ago and we were each on different floors, so that was disappointing. That said, the rooms were very nice and the staff were very friendly.
Family
10/10
Exceptional
17 Feb 2026
Christopher
Staff friendly and helpful. Room was fresh, clean, comfortable.
10/10
Exceptional
15 Feb 2026
Jennifer
The staff was very courteous, and the room was clean and well-appointed. We had a great visit! Kudos to the bistro staff for making sure all of our coffee needs were met ;-)
Leisure Partner
10/10
Exceptional
15 Feb 2026
Tyrone
Great service
10/10
Exceptional
09 Feb 2026
Stacy
I was pleasantly surprised at how much we all liked this hotel! We were a party of 4 ladies celebrating a late Christmas and an early Galentine's Day weekend.

These are the things that stood out:
STAFF - very nice, personable, and helpful
PARKING - plenty of parking AND an indoor garage (came in handy in this cold and snowy February!)
ROOM - spotless and well appointed
BATHROOM - big enough for 2 people to move around and a nice big shower (but we didn't need to use it)
SECURITY - us 4 girls felt very safe staying here! Had to use your room key multiple times to access different areas AND having a security guard at the front door was welcoming (and he was friendly as well!)
BAR - this was a nice surprise as we checked the website and a bar was not listed, maybe it's new? But we took full advantage of it and the bartenders were fantastic and funny! Very entertaining!! The fried and tenders were good, too.

We will definitely be staying here again as there is a lot of good restaurants and bars within walking distance of this hotel...we will just wait until the weather cooperates!
Leisure Friends
8/10
Excellent
01 Feb 2026
Miwako
The room was clean, staffs were nice, but bathroom was not great because one of bath towels and bath mat had some hair, body soap bottle was not refilled.
10/10
Exceptional
03 Jan 2026
Marisol
Unfortunately there was no free breakfast as advertised. The hotel was very nice
10/10
Exceptional
02 Jan 2026
Xiaohui
Nice place
10/10
Exceptional
01 Jan 2026
Cynthia Noel
Room was clean, room had nice bathroom shower and bed was comfy, staff was very friendly ... both early evening at the check in and then when i came down to check out t in the morning the woman in the bistro making coffee, among other things, was wonderful & cheerful ...wishing me a great day.. very nice to see these days! Great location, felt safe, even had an inside parking garage spot for me and i was grateful since the snow was coming down real hard all night!
Leisure Self
2/10
Poor
29 Dec 2025
Jian
I am writing to formally express my dissatisfaction with the housekeeping service during my stay, specifically on Day 2 of my reservation.

On that day, housekeeping was not properly completed. Our room was not serviced as expected, and we were left without clean towels. When we contacted the front desk, we were initially given excuses rather than an immediate solution. It was only after further follow-up that towels were finally provided later in the day.

This experience was disappointing and did not meet the standard of service we expect from your hotel. Proper housekeeping is a basic expectation, and the delay and lack of proactive service caused unnecessary inconvenience.

I hope you will review this matter with your housekeeping and front desk teams to ensure similar situations do not happen in the future. I would also appreciate your response regarding how this issue will be addressed.
Leisure Family
8/10
Excellent
05 Dec 2025
Jessica Anne
Beautiful room and courteous staff.
Leisure
10/10
Exceptional
01 Dec 2025
Fred
The room was clean and the staff was very friendly
10/10
Exceptional
13 Oct 2025
xiang
Great location. Close to the strong museum if you are planing to visit there.
10/10
Exceptional
17 Sep 2025
raiasha
Absolutely comfortable and clean
8/10
Excellent
08 Sep 2025
Daphne
There was loud noise from the room above me. Loud stomping at night and early morning constantly.
Self
8/10
Excellent
07 Sep 2025
Michael
Very nice modern & clean hotel, and friendly helpful staff.
Leisure Family
10/10
Exceptional
07 Sep 2025
Blaine
Aasaa
10/10
Exceptional
26 Aug 2025
Barbara
Very clean and accommodating
10/10
Exceptional
20 Aug 2025
Hiep
Spacious room and friendly staffs
Family
10/10
Exceptional
19 Aug 2025
Jennifer
Property condition was excellent. Lovely hotel in a great location near several restaurants. Safe convenient parking.
Leisure Family
8/10
Excellent
07 Aug 2025
Margaret
clean, crisp, in the area we needed
10/10
Exceptional
29 Jul 2025
Charles
So much to do near by, we had a great time.
2/10
Poor
20 Jul 2025
Erich
Filthy hotel, grossly misrepresented in its online photos. Walked in the room and immediately went back down to the front desk to get my money back
Self
10/10
Exceptional
19 Jul 2025
Michael B
Friendly staff!
10/10
Exceptional
19 Jul 2025
Janell Marie
We stayed here to be close to the venue for my uncle’s memorial. This location was so nice, friendly staff, clean and quiet. We felt safe in an unknown area for us, and enjoyed the onsite food for dinner and breakfast. Highly recommend for a comfortable spot.
Leisure Family
10/10
Exceptional
16 Jul 2025
Patrick
I had a great stay at this location. I saw previous reviews talking about a green light on the ceiling keeping them awake, I did not find the faint green light to be an issue. Next time I’m in Rochester I would stay here again.
Leisure Self
4/10
Poor
16 Jul 2025
Jamie
Front desk staff was extremely rude and dismissive. I checked in, went to room. Found the fridge to be broken, wasn’t closing properly. I asked to be moved
To a new room, because even if they fixed the fridge, it would take hours for it to get cold. I had time sensitive food that needed refrigeration. They told me they were sold out despite rooms to appearing on the app. Maintenance “fixed” the fridge but as predicted, the fridge never got cold. My food worth over $100 was spoiled the next day. Hotel refused to give refund. Terrible experience, awful staff.
Business_and_leisure Self
10/10
Exceptional
16 Jul 2025
Anne
Location was great. Extra security was reassuring. Facilities were updated and clean.
Family
10/10
Exceptional
13 Jul 2025
George
Great stay! Front desk team was awesome. Very friendly.
Leisure Partner
10/10
Exceptional
12 Jul 2025
Dennis
As stated above, location, friendly staff, clean, access to great restaurants.
Leisure Family
10/10
Exceptional
12 Jul 2025
Verified traveler
Really comfortable, clean, and nicely decorated in a great location!
Partner
10/10
Exceptional
10 Jul 2025
Ximao
Frien
10/10
Exceptional
03 Jul 2025
karen
Rooms were very clean and up to date
Friends_and_family Family
8/10
Excellent
29 Jun 2025
Lydell
Nice clean modern property.
Business Partner
10/10
Exceptional
23 Jun 2025
Catherine
The hotel was perfectly located for the JazzFest that happened to be going on when we arrived in Rochester. The staff were amazing - always positive and helpful. The rooms were modern and very clean. The gym was great - even has a Peloton! We'll stay there again for sure!
Leisure Partner
10/10
Exceptional
22 Jun 2025
Gregory
Na
Leisure Family
10/10
Exceptional
27 May 2025
Thomas
Very clean, great staff.
Leisure Self
6/10
Pleasant
13 May 2025
Christianne
Beautiful updated room. The \"accessible\" room was just not. Breakfast was expensive and mediocre.
Leisure Self
10/10
Exceptional
13 May 2025
Jennifer
Lovely area of the city
10/10
Exceptional
13 May 2025
Wai
I liked that it was close to the Strong
10/10
Exceptional
29 Apr 2025
Lisa
Great hotel!
10/10
Exceptional
18 Apr 2025
Susan
Nice
10/10
Exceptional
16 Apr 2025
Ed
Great stay. Very nice hotel. Great front desk staff.
Business Self
10/10
Exceptional
06 Apr 2025
Christopher L.
Centrally Located
Leisure Partner
8/10
Excellent
22 Mar 2025
Vincenzo
The hotel is new and modern and is conveniently located in downtown Rochester.

The room was clean and as advertised. I did not eat at the restaurant and parking was free. Some extra’s like coffee and slippers would’ve been nice but overall it was a nice one-night experience.
Leisure Family_with_children
10/10
Exceptional
21 Mar 2025
Laura
The staff was very friendly. The whole hotel was clean. The breakfast was excellent. It was a very enjoyable stay. I recommend this hotel to everyone.
Leisure Friends
10/10
Exceptional
20 Mar 2025
Payton
Hotel was great. Staff was super friendly.
Leisure Friends
10/10
Exceptional
22 Feb 2025
Mark y Mary
Great place to stay especially for business trips
Business Self
10/10
Exceptional
22 Feb 2025
Nicolas
Loved our stay at this hotel! Very modern and spacious rooms! Close to a nice brunch spot called Locals only. Hotel has shuttles to the Strong museum. Would definitely recommend!
Leisure Family
10/10
Exceptional
10 Feb 2025
Yongguang
Covered garage, music room, quiet environment. Nice experience.
8/10
Excellent
09 Feb 2025
Verified traveler

Excellent shape but pay for it.

Hotel was excellent condition and rooms were Excellent and very clean. Free limited underground parking but good for pickups height. Only issue was no breakfast was provided as expected for a courtyard and especially for the price point. All else was excellent over-all.
Friends_and_family Family
10/10
Exceptional
01 Feb 2025
Joseph a
Property and hotel was amazing as always… Rochester on the other hand is a very sketchy and non trusty worthy area.
Leisure Partner
8/10
Excellent
15 Nov 2024
Evamarie
The price per night was outrageous. Nice hotel. But really $700 for two nights! And $46.00 for coffee and a bagel. It was for a wedding not a vacation. Crazy cost.
Leisure Family
10/10
Exceptional
14 Oct 2024
Austin
Great staff, very helpful
10/10
Exceptional
13 Oct 2024
Amanda
Had a great time. Friendly staff and clean property
Leisure Partner
10/10
Exceptional
27 Sep 2024
Timothy
Beautiful facility all around.
Leisure Family
8/10
Excellent
15 Sep 2024
Sharon
Service was horrible at the food court in the lobby. Systems were down, staff was slow and overpriced.
Hotel itself was clean but they messed up reservation for some in our party.
10/10
Exceptional
08 Sep 2024
Kimberly
Lovely staff, clean and safe!
8/10
Excellent
26 Aug 2024
Cindy
Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.
Leisure Partner
10/10
Exceptional
10 Aug 2024
Verified traveler
EVERYTHING WAS GOOD, EXCEPT THAT PARKING MAY BE A PROBLEM. THERE IS LIMITED PARKING SPACES. I WAS LUCKY TO FIND A PARKING SPACE AND DARE NOT TO LEAVE THE PREMISE BECAUSE I DID NOT WANT TO LOOSE THE PARKING SPACE.
Leisure Self
4/10
Poor
15 Jul 2024
Amusement
I wouI have already sent the GM of the property my discontentment with my stay.
Business Self
10/10
Exceptional
15 Jul 2024
Kathy
we received great customer service at the desk. The room was clean and spacious.
Friends_and_family Family
10/10
Exceptional
14 Jul 2024
michael
Property was clean. The staff were friendly and helpful. Many dining choices in walking distance
Leisure Family
10/10
Exceptional
05 Jul 2024
carmela

Downtown views

Quiet and comfortable beds! Room was clean and surprisingly not busy.
Friends_and_family Family
10/10
Exceptional
30 Jun 2024
Erin
This property is wonderful! It is either brand new or recently renovated. The colors, furniture and decor are modern and really classy. The room has lots of space and the bathroom is roomy as well.
The staff have been very friendly and welcoming.
This is a top-notch hotel.
Leisure Family
10/10
Exceptional
28 Jun 2024
olujinmi
The staff and hotel cleanliness
Leisure Family
2/10
Poor
24 Jun 2024
Chana
Very unsafe around the hotel. Our car was broken into and they stole a legal pew pew that was locked in the trunk and hundreds of dollars worth of stuff! General manager would not come in so we could view the cameras. The whole thing was shady!
Not safe!!
Leisure
2/10
Poor
17 Jun 2024
Verified traveler

I would find another place

Dont expect to have any friendly treatment,

Worst hotel in that way,

Over all clean and new,

For the check in they are super slow and rude.
Business Family
4/10
Poor
15 Jun 2024
Verified traveler

Rude front desk staff

Nice stay except for customer service, how they talk to you makes you feel like it is a free stay. Rude front desk staff
Business Partner
10/10
Exceptional
27 May 2024
Gary
My family and I really enjoyed our stay. The staff were amazing and helpful. The breakfast was delicious. We we’re also glad there was a workout area. Thank you everyone also the location was great close entropy walk downtown if we wanted.
Leisure Family
8/10
Excellent
27 May 2024
Corinne
Good stay with my family.
8/10
Excellent
24 May 2024
Verified traveler

Nice stay and location with minor comment

All good, clean and confy stay except for dealing with front desk.


50% you find a smile and willing to help,
Business
10/10
Exceptional
19 May 2024
Natasha
Both a fridge and microwave was provided.
Leisure Family
10/10
Exceptional
15 Apr 2024
Maria
Super clean property with friendly staff. Nice large rooms with in room microwave.
Leisure Partner
10/10
Exceptional
13 Apr 2024
YING
Clean and new
Leisure Family

Location & surroundings

Courtyard By Marriott Rochester Downtown
390 East Avenue, Rochester, United States

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Courtyard By Marriott Rochester Downtown

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