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Residence Inn By Marriott West Rochester

Rochester - NY · United States

500 Paddy Creek CirView location

8.8/10Excellent662 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.2/109.2
Condition9.0/109.0
Location9.4/109.4
Neighborhood9.2/109.2
Quality10.0/1010.0
Value10.0/1010.0
Amenities8.8/108.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn By Marriott West Rochester

The Residence Inn by Marriott Rochester West/Greece offers a convenient location in Rochester, just a 5-minute drive from Highland Hospital and the Mall at Greece Ridge. Guests can enjoy an indoor pool, spa tub, and fitness center.

The hotel's 90 air-conditioned rooms feature fully equipped kitchens, complimentary wired and wireless internet access, and cable TV. Start your day with the complimentary buffet breakfast, and enjoy the convenience of an on-site restaurant and grocery store. Additional amenities include a business center and complimentary airport shuttle service.

Read more about this hotelShow less

With a stay at Residence Inn by Marriott Rochester West/Greece in Rochester, you'll be within a 15-minute drive of Lake Ontario and Strong. This hotel is 10.5 mi (16.9 km) from Rochester Institute of Technology and 8.6 mi (13.8 km) from University of Rochester.

Make yourself at home in one of the 90 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 250 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 6:00 AM to 9:00 PM.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 150 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Highland Hospital of Rochester 1.8 km / 1.1 mi
Mall at Greece Ridge 1.9 km / 1.2 mi
Kodak Center for Performing Arts 3.9 km / 2.4 mi
Genesee River 4.3 km / 2.7 mi
Maplewood Park 4.6 km / 2.9 mi
Holy Sepulchre Cemetery 4.7 km / 2.9 mi
Unity Chemical Dependency 4.8 km / 3 mi
Erie Canal 4.6 km / 2.9 mi
Edgerton Community Center and Park 6.1 km / 3.8 mi
Seneca Park Zoo 7.2 km / 4.5 mi
Rochester General Hospital 7.8 km / 4.9 mi
Pont de Rennes Bridge 8.4 km / 5.2 mi
Port of Rochester Marina 8.9 km / 5.5 mi
Genesee River's High Falls 8.9 km / 5.5 mi
ESL Ballpark 9 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 90
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Fireplace
Show 15 more facilities & services
  • Hotel safe
  • Lift access
  • Terrace
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Restaurant
  • Business centre
  • Indoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Picnic
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 46 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable15 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Shower
    • Disability-friendly bathroom
    • Toaster
    • Oven

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    STUDIO KING SIZE BED

    Room photos

    15 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom
    • Shower
    • Disability-friendly bathroom
    • Toaster
    • Oven

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 46 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable13 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Oven
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    Show all 22 amenities
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Toaster

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    SUITE KING BED ONE BEDROOM

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Oven
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Toaster

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 BedroomSTU.H6-KG
    STUDIO Accessible KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Oven
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    Show all 22 amenities
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher
    • Toaster

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    STUDIO Accessible KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Room amenities

    • Oven
    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher
    • Toaster

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 65 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable20 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toaster
    • Oven
    • Disability-friendly bathroom
    • Shower
    • Bathroom

    Facilities with extra charge

    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    SUITE TWO DOUBLE BEDS

    Room photos

    20 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Toaster
    • Oven
    • Disability-friendly bathroom
    • Shower
    • Bathroom

    Facilities with extra charge

    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Pay movies
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn By Marriott West Rochester

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn By Marriott West Rochester

8.8
Excellent
662 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
9.4 /10
Neighborhood
9.2 /10
Quality
10.0 /10
Value
10.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
Marcela
I love everything specially the staff very friendly and helpful.. the cleaning excellent
Partner
10/10
Exceptional
20 Jul 2026
Miyarne
I really enjoy staying here at the Residence Inn. I look forward to booking more in the future.
Partner
10/10
Exceptional
18 Jul 2026
Nadine
Clean, quiet, comfortable
Self
8/10
Excellent
18 Jul 2026
Thomas
Good hotel. Breakfast was ok, but typical Marriott fare--scrambled eggs, sausage, etc. Nothing remarkable, but sufficient.
Self
8/10
Excellent
18 Jul 2026
Evelyn
Nice spot.
10/10
Exceptional
16 Jul 2026
Laurel
Highly recommend this hotel. It was clean, quiet, and the staff were nice.
Family_with_children
10/10
Exceptional
15 Jul 2026
Cleves
Very clean. The rooms are insulated. Worth the price.
Partner
10/10
Exceptional
11 Jul 2026
Barbara
We would stay here again!!
Partner
10/10
Exceptional
05 Jul 2026
Sheila
Very clean great customer service liked the thank you bag breakfast delicious
Family
10/10
Exceptional
02 Jul 2026
Lari
Alanna & Deborah were AMAZING! All Around Excellent Customer service.

Heidi and Emily were great!
Self
10/10
Exceptional
01 Jul 2026
Karen
Our room was very comfortable Everything was immaculate. The person who was cleaning the brooms, but had not been assigned to our room was extremely helpful while her English is limited. She went out of her way to make sure I got what I needed. I was very appreciative. We were not able to work our television, and there were not enough outlets on either side of the bed small things.
Partner
10/10
Exceptional
22 Jun 2026
Joanna
This property is beautiful. The room and amenities were great. We really enjoyed the room space and pool. The only complaint we had was the smell on our floor. I realize people are cooking I. The rooms but it was a very unpleasant smell throughout the entire floor.
Partner
10/10
Exceptional
21 Jun 2026
Padrick
This place is top tier, will absolutely go here again if we find ourselves in Rochester
10/10
Exceptional
21 Jun 2026
Melissa
Probably the best hotel we’ve stayed at yet in Rochester area! Was like a little 1bdrm apt.
10/10
Exceptional
18 Jun 2026
Patrick
The gym was ok
Partner
10/10
Exceptional
17 Jun 2026
Kari
The room was huge and perfect
Family
10/10
Exceptional
19 May 2026
Laura
Breakfast was excellent, suite was spacious and hot tub and pool was great for kids
Friends_and_family Family
8/10
Excellent
07 May 2026
Maritza
Room was clean upon arrival, one of the house keepers had an attitude. the breakfast was okay, not much options, the hot tub was dirty the first day once i address it to staff they cleaned it and it was better. This is place I stay when visiting family. I have stayed here like 4 to5 times. I do recommend.
Friends_and_family Family
8/10
Excellent
05 May 2026
Bret
Very nice property and staff. Pool was closed during visit.
Self
10/10
Exceptional
01 May 2026
Brittany
Amazing stay and would choose this hotel again
Family_with_children
8/10
Excellent
28 Apr 2026
John
Very clean. Very courteous staff.
Pool was closed for maintenance the following morning. Too bad.
Partner
10/10
Exceptional
20 Apr 2026
Stacy
I would definitely stay there again.
10/10
Exceptional
11 Apr 2026
Alissa
Everyone was very friendly and accommodating. Clean hotel and good breakfast. Pool and hot tub were also in good working order.
Friends_and_family Family
10/10
Exceptional
10 Apr 2026
Diane
Loved the pool and hot tub. Breakfast was great and the rooms were clean.
Family_with_children
10/10
Exceptional
16 Mar 2026
Nancy
Yes
Partner
10/10
Exceptional
15 Mar 2026
Kimberly
My stay great , welcoming environment great pool/spa times good breakfast and great staff
Self
10/10
Exceptional
09 Mar 2026
Chelsey
Staff is awesome, room was clean, breakfast was yummy.
Family_with_children
10/10
Exceptional
08 Mar 2026
Glennessa
Room was clean and loved the property. Will book again! Staff was very friendly and helpful during breakfast time kids enjoyed as well!
Family_with_children
8/10
Excellent
07 Mar 2026
Miyarne
Room was very clean and spacious, staff was questionable, especially the rude woman at breakfast, parking was very convenient and the gym was spacious and available at all times. This property overall was good, I would definitely book again in the future.
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
Timothy
Ok! So I planned this whole trip for my girl and spent about 2k on it, for a rental car, room, the actual musical that we were going to, food all that stuff, I booked of course through Expedia and I was coming from VA. Nobody mentioned that there was a $250 dollar hold on the room in addition to the price of the room. I called to inquire about it and the hostess was the sweetest nicest gal possible. She was hella chill and only put a 60 dollar deposit on the room which was rad. The stay itself was fine, staff was attentive and nice. Front desk staff was phenomenal and the space itself was very clean. Highly recommend!
8/10
Excellent
01 Mar 2026
Jason
Rooms were very nice. Bathrooms clean and well stocked.
Friends_and_family Friends
2/10
Poor
22 Feb 2026
Jordan
I took a video I will gladly post my son was brushing his teeth and the drain under sink was leaking all over the floor creating quite that has a situation also took a video of how loud the HVAC unit was we had a two bedroom unit room 216 we literally have to move our children to our room our man and wife loves on couch due to the unit waking up the children told them about it they didn’t even offer us a different room and just said thanks for letting us know… welcome 🙁
10/10
Exceptional
09 Feb 2026
Theodore R
Clean room, friendly staff.
Leisure Family_with_children
10/10
Exceptional
07 Feb 2026
Christian
Yes the stay was beyond our expectations
Business Family
10/10
Exceptional
04 Feb 2026
Ashley
Clean room
Pool & hot tub
Breakfast
Location
Friendly staff
Friends_and_family Family
8/10
Excellent
27 Jan 2026
Breanna
Room was clean except for the bedroom shower/tub. There was leftover soap or hair conditioner in the drain and there was soap left on the wall.
Friends_and_family Family
10/10
Exceptional
27 Jan 2026
Breanna
Room was clean.
Friends_and_family Family
10/10
Exceptional
26 Jan 2026
Janiyah
The room was clean
6/10
Pleasant
25 Jan 2026
Diamond
Everything else was great, the staff were terrible. The only smiling staff member was the custodian. I accidentally booked this location, definitely going to the Henrietta location in the future. Hospitable staff is far more important than amenities and proximity.
Leisure Family
10/10
Exceptional
18 Jan 2026
Ronnie
Clean room, great space. They should work on the shower pressure though. But overall, great stay.
Leisure Family
10/10
Exceptional
16 Jan 2026
Ryan
Great job to staff
8/10
Excellent
11 Jan 2026
Timothy
Very nice property. Everything very clean and in great condition. Room was excellent. Hot nice pool little cold. Lits of hockey families in for tournament but not loud or crazy. Not a fan of dogs at properties. No problems w dogs, live them. Owners jyst need to pickup there droppings regardless if they pay exyra for them to be there.
Leisure Partner
8/10
Excellent
08 Jan 2026
Irina
We picked this hotel solely because we have two small children that love to swim. Unfortunately the pool was very cold, wish it was heated for a comfortable swim. The hot tub water looked a little yellow as well, but other than those two items everything by was great.
Friends_and_family Family
8/10
Excellent
06 Jan 2026
Leslie
Staff was very friendly and helpful. The pool area was packed during our visit so we were not able to enjoy it as much as we would have liked to, but we loved our room.
Business_and_leisure Partner
10/10
Exceptional
06 Jan 2026
Meagan
The room was very clean and comfortable. The hot tub was nice and hot. Only complaint was the shower - the shower head was terrible, the door kept rolling open, and the water was either hellfire or luke warm - couldn't really find a balance. The breakfast was very good as well! Would definitely stay again.
Business Self
2/10
Poor
04 Jan 2026
Rebecca
The rooms smelled like mold and urine. They overcharged us and still trying to receive a refund. Not happy at all.
6/10
Pleasant
04 Jan 2026
Shonieyce
Everything was great!
Self
10/10
Exceptional
02 Jan 2026
Evelice
Everything was perfect
10/10
Exceptional
01 Jan 2026
Diym
Good
Family
10/10
Exceptional
01 Jan 2026
david
Very nice
10/10
Exceptional
08 Dec 2025
Melinda
Room was
10/10
Exceptional
07 Dec 2025
Christopher
Yes
10/10
Exceptional
24 Nov 2025
Robert
Friendly staff.
Leisure Family
6/10
Pleasant
11 Nov 2025
Nimesh
Cons

Late breakfast opening
No bedside table power outlets for charging
No water bottle filling option in water fountain
No towel hanging option in sink
YouTube on TV malfunctioning

Pros

Full kitchen
Nice layout of separate bedroom and living space
Two tvs
Two windows
Bathroom in bedroom and not close to kitchen
Quick exit into parking through stairs
Cute cards for do not disturb
Business Self
10/10
Exceptional
03 Nov 2025
Asuncion
Clean
Leisure
10/10
Exceptional
26 Oct 2025
Danae

Overnight stay

Studio king was roomy and clean with excellent privacy. Breakfast area was clean with server present and attentive. Front desk was friendly and efficient. Nice choice of restaurants in walking distance.
Partner
10/10
Exceptional
20 Oct 2025
Stephanie
The stay was excellent. Beds were excellent. Highly recommend.
Friends_and_family Family
10/10
Exceptional
08 Oct 2025
Masiel
Good stay, clean friendly
Partner
4/10
Poor
03 Oct 2025
Alvin
Someone else’s underwear was in my room drawer.
Business_and_leisure
10/10
Exceptional
29 Sep 2025
L R
Awesome customer service each time i stayed. Housekeeping is Amazing especially Mounia & Mildred! Heidi, Alannah, Victor, Fatuma & Emily are Amazing. They always go above and beyond! It's my pleasure working with them. Everyone I mentioned deserve KUDOS! Keep up the Great Work!
Leisure Partner
10/10
Exceptional
23 Sep 2025
Adriel
Very professional and kind staff, they take pride in their work and it shows. The breakfast is also amazing, I highly recommend and plan on returning.
Leisure Family
10/10
Exceptional
21 Sep 2025
Charmaine
Clean
Leisure Family
10/10
Exceptional
17 Sep 2025
Mary Ann

Great Stay!

Overall it was fantastic. If I HAD to pick one thing for improvement it would be the shower head. There are several settings though none were entirely comfortable.
Friends_and_family Family
10/10
Exceptional
12 Sep 2025
L R
Staff is always Amazing
Leisure Self
10/10
Exceptional
09 Sep 2025
Lynn

HS Reunion trip

What a lovely stay! Our room was much bigger than anticipated and exceptionally clean. The staff were helpful and breakfast was good! We’ll visit again!
Partner
10/10
Exceptional
07 Sep 2025
Lari
Awesome
Leisure Self
10/10
Exceptional
07 Sep 2025
Tiffany
Enjoy my stay every time I come. My top pick. When it comes to hotels.
Business_and_leisure Family_with_children
10/10
Exceptional
07 Sep 2025
courtney
Good stay!
10/10
Exceptional
04 Sep 2025
Marvali
Clean room, very comfortable
Leisure Self
8/10
Excellent
03 Sep 2025
Yanrui
The room was spacious with a full kitchen allowing us to cook snacks to bring with us. The breakfast provided was nice and sufficiently supplied.
Unfortunately, the sofa bed was in bad shape and did not come with bedding supplies. I had to walk to front desk to ask for it and only received a thin blanket with 2 sheets. The space between sofa bed and TV stand is minimal and very easy for us to bump into the hard metal exposed on all sides of the sofa bed. The toilet flushes really loudly, so does the glass shower door.
Leisure Family_with_children
10/10
Exceptional
27 Aug 2025
Alicia
Very nice I love this hotel it’s convenient I had 2bedrooms suite 2nd flr , I’m from Chicago . I will love to come back . Heated pool , free breakfast .
Business Family
10/10
Exceptional
25 Aug 2025
LaShana D
Quite and really nice
Self
8/10
Excellent
09 Aug 2025
Maritza

Family time

This was my second time staying at this hotel. Everything was good. No complaints 👌
Friends_and_family Family
10/10
Exceptional
02 Aug 2025
Deneen
Loved it!
10/10
Exceptional
31 Jul 2025
Debbie
Staff was very helpful and friendly. Went out of their way to accommodate! Would definitely recommend and go back again if ever in this area. The place was very clean and comfortable.
Leisure Self
10/10
Exceptional
21 Jul 2025
Verified traveler
Awesome sauce 👌 😎
Friends_and_family Family
6/10
Pleasant
14 Jul 2025
Anne

Bathroom repairs needed : SUPER-STAT

The room, space & bed comfort: great. Bathroom situation :NOT great. We ended up with an ADA suite with 2 bathrooms. The ADA shower bathroom leaked water all over bathroom floor = flooded entire bathroom floor. Our other bathroom in the sweet had a ver inefficient shower head that was not very functional. Also, the silicone on the shower door was VERY loud. Limited water pressure and the lack of use of our other shower delayed our getting ready.
Pool was very nice :)👍 Good breakfast, also. Staff very pleasant.
Friends_and_family Family
8/10
Excellent
13 Jul 2025
Harmoni
I will stay here and recommend to friends and family.
Family_with_children
8/10
Excellent
12 Jul 2025
Magdalene
Check in was great and the staff member at the front desk was very nice and welcoming. As soon as we entered the room it smelled really stuffy and like it hadn’t been aired out in a while. Everything else was okay and the room was great.
Leisure Family
10/10
Exceptional
06 Jul 2025
Megan
.
10/10
Exceptional
06 Jul 2025
Joan
This hotel is set back off the main road but only a stones throw away grom many restaurants! Since its set back off the road on a private drive it is extremely private and makes you feel safe. The staff was incredibly kind and helpful and even gave me some recommendations on their favirite pizza shop to try in the area. Our suite was 1. Super affordable and 2. Absolutely huge! Perfect for me and my boys. We even have a small, fully stocked kitchen which was such a nice touch. We used the pull out bed as well as the main bed which was super easy to get out and ready. We took advantage of the pool area which was clean and stocked with towels each time we went. All in all a great stay for a great price!
Leisure Family_with_children
10/10
Exceptional
02 Jul 2025
Sparkle
Excellent
Leisure Partner
10/10
Exceptional
30 Jun 2025
Alejandra
Great place
Business_and_leisure Partner
10/10
Exceptional
29 Jun 2025
Vanessa
Clean, spacious, and very friendly staff.
Leisure Pet
10/10
Exceptional
17 Jun 2025
uki
Always a pleasure. Staff is friendly and helpful.
Leisure Family
10/10
Exceptional
14 Jun 2025
Susan
Liked everything about this hotel
Leisure Partner
8/10
Excellent
12 Jun 2025
Craig
Nice hotel. Staff was nice and it was clean
10/10
Exceptional
28 May 2025
Jacqueline
This residence Inn has excellent management. Very clean. Excellent exercise room/gym. Excellent not Management/Front Desk personnel.
Friends_and_family Family
10/10
Exceptional
26 May 2025
Denise
Hot tub was nice
Leisure Family
10/10
Exceptional
25 May 2025
Robert S
It's clean, quiet, excellent customer service and nice big rooms
Leisure Family_with_children
8/10
Excellent
24 May 2025
Kelsey
We overall enjoyed our stay. The hotel is clean, quiet, all the staff members we encountered were extremely friendly. Their system was down when we tried to check in, so that was slightly annoying when we'd been going all day long. It didn't take long to come back up though. When we got to our room is wreaked strongly of cigarette smoke. I was told they don't allow smoking indoors, so I don't blame them. It's the fault of the inconsiderate previous guest. However, when housekeeping cleaned the room before we arrived I feel like they should've noticed and said something to someone. Management moved us in a new room with ease and came to smell the cigarette room. New room smelled a lot better. We had to ask for sheets for the pull out couch, I would've thought they would have been supplied in the room already. One of the extra pillows stored away had what appeared to be dried blood on the case. The friendless of the staff definitely made up for all of the little inconveniences. The hotel is overall clean and very nice.
Leisure Family_with_children
8/10
Excellent
20 May 2025
Frank P.
The location of the hotel provides easy access to all of Rochester. The staff was friendly and courteous. Good breakfast. However, the facility sorely needs a makeover.
Business_and_leisure Partner
10/10
Exceptional
14 May 2025
Keisha
Had a great time
Family_with_children
10/10
Exceptional
07 May 2025
Kristin
Great location, room was pristine, and breakfast options were great.
Family_with_children
10/10
Exceptional
21 Apr 2025
Sheleka
Nice I will come again
10/10
Exceptional
17 Apr 2025
L R
STAFF IS ALWAYS AMAZING.
Leisure Self
10/10
Exceptional
13 Apr 2025
Jeremiah
Needed extra blankets for the pullout couch. The staff were very helpful and courteous.
Leisure Family
10/10
Exceptional
30 Mar 2025
Michael
Very comfortable
Leisure Family
10/10
Exceptional
23 Mar 2025
Lindsay
Great pool/hot tub and room was a good size. Only a 10 min drive to museum of play. Good spot for families
Leisure Family_with_children
10/10
Exceptional
14 Mar 2025
Gladys
I enjoyed my stay at this hotel
Leisure Family

Location & surroundings

Residence Inn By Marriott West Rochester
500 Paddy Creek Cir, Rochester, United States

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Residence Inn By Marriott West Rochester

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