Name: Hyatt Regency Rochester
Address: 125 East Main St, Rochester, 14604, US

10/10

Exceptional

24 Jul 2026

Cherey

Best sleep I had in a long time and shower was hot and comes out strong

10/10

Exceptional

21 Jul 2026

Connie

Enjoyed our stay

Self

8/10

Excellent

20 Jul 2026

Echo

outdated
need work done not like use to be ran down bad

8/10

Excellent

19 Jul 2026

Myles

Good location. Parking seems to be under construction. Helpful check in. Nice sized room. Room just needed a really good deep clean - corners seem to be neglected with dust bunnies and whatever else but overall a good experience.

Self

8/10

Excellent

17 Jul 2026

Daniel

Front desk interested in their own conversations prior to my check in and check out. Once focused on me it went well.

Self

2/10

Poor

16 Jul 2026

Kimberly

There were multiple things wrong to the point where I had to leave after 24 hours. A stranger was given my room, key and allowed to walk in my room while I was sleeping at midnight. No apologies were made. Nothing was said by management.
Water pressure was terrible
The furniture was broken
The lift was broken and no one offered to assist with multiple bags during check-in no concern over safety

Business

6/10

Pleasant

14 Jul 2026

Angela

I expected something more than what was offered. The room was mediocre. The Hyatt has a name that says fancy but it was standard.

Partner

10/10

Exceptional

12 Jul 2026

phuong

👍

8/10

Excellent

11 Jul 2026

Steve

Great place

10/10

Exceptional

10 Jul 2026

Nefertiti

I was thoroughly impressed with this hotel. Clean. Attentive staff. Good locations. Pool was under maintenance but I’ll be back so I’ll check it out then.

Family_with_children

6/10

Pleasant

09 Jul 2026

Sharon

Positives: Nice staff. All the food I had there was delicious. Not-so-positives: Snack machines did not work for the 2 days I was there. The building is obviously old. The rooms have those dingy corners that need cleaning. The bathroom doors needed to be wiped down. Unusual brownish-red streaks on the white doors were obvious. A simple wipe over may have helped.
The rooms had great air conditioning, but the commom areas and the gym were ridiculously hot. It's as if they shut off the AC to save money. The bartender blamed the heat on the big windows. She was trying to be positive. The logic didn't fly with me though. I've been in beautiful hotels in warm locations and their AC worked despite the windows. Overall, the place was ok. It served its purpose (a wedding), but I wouldn't give it more than 3 stars.

Family

2/10

Poor

06 Jul 2026

Terrence

It looks like it hadn’t been cleaned in weeks. The walk from the parking garage to the lobby was sketchy. My wife couldn’t sleep. We left at 5 AM.

Partner

6/10

Pleasant

05 Jul 2026

Sandeep

Expected better

Family_with_children

8/10

Excellent

04 Jul 2026

Justin

Overall, good. Could use a refresh but still good.

Self

2/10

Poor

02 Jul 2026

Petrit

Not a very good experience overall. They are very dirty and the staff acts like they don't want to be there. The pool was under renovation and a lot of things didn't work. We asked for a crib; they said they would bring it up but never did.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Kamila M Sanabria

La recepción y todo el personal fue muy amable y atento. Una de las sabanas estaba rota y detras de la misma cama habia un hueco. No incluye el desayuno como dice en la reserva, hay que pagarlo. Fuera de eso todo super.

Family

2/10

Poor

29 Jun 2026

Daniel

The staff activated a key and gave it to someone and they walked in my room that was insane

Friends_and_family Family

4/10

Poor

29 Jun 2026

Dante

They didn’t clean my room for 2 days.

Other than that it was very good. Great location to enjoy the jazzfest

Partner

6/10

Pleasant

28 Jun 2026

john

Room was small and TV remote had major problems controlling the TV.
Requested a new remote and it didn't work properly either.
Also the Kurig coffee maker had issues. Mentioned it at checkout so they would hopefully replace it for the next guests.
On the plus side, the beds were comfortable and we slept well.
Location was great for walking to the Jazz festival which is why we booked in the 1st place.

Partner

8/10

Excellent

23 Jun 2026

Hemlata

Maid service was lacking not consistent with the cleaning
Language was a problem
They could communicate in English

Friends_and_family Family

2/10

Poor

20 Jun 2026

Mihir

Very disappointing experience overall. The property was poorly maintained, and the level of service provided by both the staff and management was far below expectations. The staff were unhelpful and showed little concern for guest satisfaction.

The restaurant was another letdown. The food was average at best, and the restaurant staff were rude and unprofessional, which made the dining experience unpleasant.

I would not recommend this hotel and would not choose to stay here again.

Family_with_children

6/10

Pleasant

19 Jun 2026

Kris

The hotel is not well maintained—rugs in the corridor needed vacuuming, big blood stain on our outer sheet (how did no one notice that?), bathroom was grimy. There was also a loud party with a dj on the terrace below our room until 9 pm. I have had great experiences at Hyatt hotels in other cities but this was very disappointing.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Adolophine

My room was not cleaned. I asked at 3:36pm for my room to get cleaned and they stated that it would be clean before 10:30pm. I find that weird. I left my room at 8:30pm and I came back after midnight and it wasn’t cleaned.

The next day I left at 8am for a track meet and came back at 3pm. My room was still not cleaned even though they were servicing the room next to me.

The pool was down for maintenance. We had issues with the elevators during our stay and the staff is understaffed and overwhelmed. It was not a good experience

Family_with_children

2/10

Poor

15 Jun 2026

Erica

Front desk staff not help

4/10

Poor

15 Jun 2026

doug

Great pictures of a pool, hot tub and pool lounge area all closed. Great pictures of an outdoor terrace and lounge all closed to the public. Paid for breakfast but then had to pay again because the price was “higher “ than asked to pay originally. I mean cmon stop the lying and false advertising!

Self

2/10

Poor

14 Jun 2026

Daniel

The outside firepit area was closed, the rooftop bar and hangout area was closed because they had a private event earlier that day. The main bar in the lobby area had red ropes across like they weren't supposed to be accessible but there were people at the bar. We walked to the side of the bar anyway and tried to order a drink to take to our room which didn't seem welcome then we were given the wrong drink. We were in town to attend a next day early morning state track meet event. At 1130 we were in bed but neighbors moved in to the room next door which had a steel door between us to divide. They were a younger group and apparently decided they were going to have a party. At one point we counted 13 people in there. We called the front desk and they sent up security to ask them to quiet down. There was no change. 30 mins later we called again and they sent up security again. Some people left but the party went on. We were on the 22nd floor and paid a little over $400 to be there for the night. So no amenities were available and very little sleep. Long day at track then a 4 hour drive home. Terrible experience

Partner

10/10

Exceptional

26 May 2026

Debi

Property was clean and room large. Large high school grsupplies took over front area, but we're gone by evening.

Self

6/10

Pleasant

26 May 2026

Stephanie

The staff were incredibly helpful! They were friendly, helpful, and welcoming, loved it!
The room was clean but poorly lit. All of the lamps had to be on & the drapes open to be able to see well.
The carpet had been replaced with wood laminate which I preferred. However, it left a gap between the connecting doors so I could hear the conversation (fighting) of the occupants next door. The noise was so clear I could hear their drapes being opened & the zipper of their luggage being used.
The good news is the staff provided beach towels I could put up against the door. I didn’t ask for another room as the towels worked.
The hotel location was great for wandering around downtown. The area felt very safe.
Overall I enjoyed the stay & would probably stay again.

Friends

8/10

Excellent

22 May 2026

Ira

I’m not happy that the pool is shut down and they don’t provide a shuttle service from the airport

Business

4/10

Poor

22 May 2026

Sonia

The room was terribly clean. There was trash under the desk ,and the bathroom sink had never been swept. They really need to pay more attention to cleaning.

Family

8/10

Excellent

18 May 2026

Adam A

Pool is closed, has been since November, with no end in sight

Partner

6/10

Pleasant

17 May 2026

Hilda

Parking instruction isn’t clear. Attitude of front desk at night shift is utterly, totally, completely, terribly, unacceptably horrible. We should be treated with courtesy, not bad attitude.

Family

6/10

Pleasant

14 May 2026

Alex

It is old buildingin in the downtown. House keeping is in the hall way until 9 pm. Parking is under the construction hard to find main entrance when we parked.

10/10

Exceptional

14 May 2026

Soraya

Loved our stay.

Family

4/10

Poor

11 May 2026

Eleanor

At 8:25 in the morning on the day that we were leaving, which happened to be a Sunday. Housekeeping staff knocked at our door and then entered our room and we were still in bed.

Partner

2/10

Poor

11 May 2026

LaShawn

Okay first off.
Took 25 mins to get checked in.
Second got sent to a room where people were already inside.
Those same people we walked in on did the same thing previously getting to the hotel.(walked in on another couple)
There is no organization here.
The floors in the rooms were beyond gross. I took the towel down to the front desk after it collected all the dirt on the floor. and asked for towels just to lay on the ground to walk from a to b. I wish I woulda snagged a photo of the towel is was nasty.
Lady at the bar had the worst attitude, if you’re there for just the tips go do something else.

I truly was not expecting to leave a bad review but with that much money on the line a bad review is a good heads up for people before they spend their hard earned money. You guys can do better it’s achievable. I will not go back to this hotel unless it’s a free stay for a test run. But all of this hotel needs to be brought to attention.
The city of Rochester already has enough going on. To be one of the biggest hotels in the area with these many problems, a bad review is needed.

Self

8/10

Excellent

10 May 2026

Lan

Room is fine, spacious and clean. Location is right in downtown, but not convenient to walk to any restaurant or grocery. Swimming pool is closed and the fitness room is short of maintenance, no clean towels or wipes. Wallpaper in bathroom is cracked.

Family

2/10

Poor

10 May 2026

Jonathan

Understaffed, no climate control or shower. The front desk gave us a screw driver and pliers. Told us to figure it out. Engineering came up, said they fixed it and left it in worse shape than it was. The shower handle was literally in pieces in the tub when we came back. The public bathroom on the ground floor by the restaurant was extremely gross. One of the worst I have ever seen. I will never stay here again.

Partner

6/10

Pleasant

10 May 2026

Barbara

Cleaning services never came for the 3 nights that we stayed, we couldn’t even call down to the front desk to ask because the phone in the room didn’t work. We went down to the lobby to ask for housekeeping, they said it would be taken care of but the room still did not get cleaned.

10/10

Exceptional

10 May 2026

Tiffani

.

10/10

Exceptional

10 May 2026

Steven

Nice stay. Convenient location

Self

4/10

Poor

10 May 2026

Annapurneswar

Room was not clean . Dusts on the window, wrinkled bedsheets and spots on couch . There was no room cleaning done during our stay which was totally unexpected. We have stayed in Hyatt regency in the past in other locations but this was below standards .

Family_with_children

8/10

Excellent

09 May 2026

Gilbert

OK

Self

10/10

Exceptional

09 May 2026

Tatyana

We can to attend our son's graduation from RIT. Great location, great room and we loved that parking garage conveniently connected to the hotel. Great hotel!

Partner

6/10

Pleasant

06 May 2026

KC

Our room had a very noisy HVAC system, no microwave oven and our floor had no ice machine. On top of that, the pool was closed.

Family

8/10

Excellent

06 May 2026

Ann

Everyone we came in contact with was very friendly and helpful

Friends

6/10

Pleasant

25 Apr 2026

James M

This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again.

2/10

Poor

20 Apr 2026

dmitriy

I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T

Family

2/10

Poor

19 Apr 2026

Fausto

From the moment we arrived, the level of customer service was disappointing. During check-in, the front desk associate remained focused on her phone and did not provide the attentive or professional service one would expect from the Hyatt brand.

As I was traveling with my family of four, we were only provided with two towels in the room. We requested additional towels on three separate occasions, including an in-person visit to the front desk, yet they were never delivered. This lack of follow-through was both inconvenient and unacceptable.

While the food at the Astor Restaurant was acceptable, the overall service experience there was also lacking. The host and waitstaff displayed an attitude that did not reflect a welcoming or service-oriented environment.

I travel frequently and have historically preferred Hyatt properties. However, this experience was far below expectations and has caused me to reconsider that preference.

Family_with_children

6/10

Pleasant

19 Apr 2026

Sara

Rude front desk staff

Family

10/10

Exceptional

19 Apr 2026

Kristy

Parking was very confusing on the first day but after we figured it out not so bad. Room was very clean and hotel was very quit. Great bar in lobby with great staff. Very close to everything we needed

Partner

10/10

Exceptional

15 Apr 2026

Ryan

The room was very clean and cozy. I didn't spend enough time in the hotel to get a feel for the rest of it, but the bartenders were friendly.

Friends

6/10

Pleasant

12 Apr 2026

Julie

The room smelled musty and the floors were dirty. Booked a river view, didn’t get it. Also the pool was closed. What I read on this site said only closed til April 1

Family_with_children

6/10

Pleasant

29 Mar 2026

Stefan

Pool closed, one morning of no hot water, room above us was moving furniture all night long and due to the floor we heard everything.

Partner

10/10

Exceptional

20 Mar 2026

Courtney

Everything was great! Except breakfast not being included in the stay.

Partner

10/10

Exceptional

18 Mar 2026

Michael

Rooms clean, easy check in, great amenities and views! some in room appliances were a little noisy, so be aware if you are a light sleeper.

10/10

Exceptional

14 Mar 2026

Noriecel

Pool was out of order. I found a handbag behind the couch which I reported to the hotel.

Family_with_children

10/10

Exceptional

10 Mar 2026

Amado

Room was very clean. The staff was very professional.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Jon

We were there for the weekend to remember conference

8/10

Excellent

08 Mar 2026

Holly

Staff overall were very nice. Great location to stay if attending an event at the convention center

Friends

6/10

Pleasant

08 Mar 2026

Jessica

Beds were comfy.

Only having a flat sheet & not a fitted sheet was rather annoying- especially b/c the mattress protector was for a much smaller bed. Cobwebs were plentiful.

Went to check in at 6:40p & our room was not ready yet. They did offer a free breakfast for the inconvenience, but our schedule did not allow us to use it the following AM before it expired. We had things to keep us occupied for a few hours & the room was ready by 9p when we finally re-checked in.

We did not utilize housekeeping during our stay, but unfortunately, removed the do not disturb sign at 7a when we left the room for a meeting we had (we removed most things from the room, but not all); came back to the room just after 9a & the room was completely re-set & our belongings were gone- had to argue with housekeeping to get my fleece vest back off their linen cart; they returned our alkaline water but “lost” the energy drinks & snacks we left in the room.

Be forewarned- leave the do not disturb sign up until you officially check out! I will own my part on that, but in staying in numerous hotels - I’ve never had housekeeping attempt to reset a room that early! And no- they were not on the floor when we left the room at 7a & we did not check out until check out time at 11a.

Partner

10/10

Exceptional

08 Mar 2026

Christina

The room waa big, and clean- onsite bar was great after a long day.

Partner

10/10

Exceptional

08 Mar 2026

Christiane

It was an amazing hotel! Breakfast was amazing!! Great little sight seeing places to visit, cute resteraunts and breweries near by!

Friends_and_family Friends

8/10

Excellent

02 Mar 2026

Bryan

Nice hotel. No complaints.

Partner

10/10

Exceptional

22 Feb 2026

Dock T

Everything was perfect

Partner

4/10

Poor

21 Feb 2026

Dahnae

Felt neglected, staff unfriendly, and the room is very outdated with outdated AC/heat.

Partner

8/10

Excellent

19 Feb 2026

Ericka

The room and saty was great. The only thing I would say that can improve was the breakfast. $13 dollars breakfast for frozen pancakes and cold coffee is way too much.

Family_with_children

10/10

Exceptional

14 Feb 2026

Gerard

Staff great

Leisure Partner

6/10

Pleasant

10 Feb 2026

Melissa

Room was in great condition.
Restaurants and coffee shop are awful .

4/10

Poor

02 Feb 2026

kathryn

The heat was not working during my stay. The outside temps were low teens. The room was very cold. The staff did bring extra blankets. Front desk staff were kind

Business Family

10/10

Exceptional

01 Feb 2026

Willie

The hotel and experience was great but the facility was having heat issues on one of the coldest days

Friends_and_family Friends

4/10

Poor

01 Feb 2026

melissa

He’s in the hotel was broken . My room was freezing, it had cold air blowing out of the vent while thermostat was set at 85. Pool was closed.
I understand things happen but an email ahead of arrival would have been appreciated as we could have been better prepared.

4/10

Poor

24 Jan 2026

Ericka

The lobby was so cold we needed coats to sit in the bar and restaurant. Room was clean but the sheets and linens looked dingy and had a smell. The food was awful. The chef should be ashamed. The coffee place needs new staff as portly fellow who worked there had very bad attitude.

Partner

10/10

Exceptional

19 Jan 2026

Manjeet

I Enjoyed my stay very clean and friendly staff !!!

Business Family_with_children

2/10

Poor

12 Jan 2026

Nick

Hello,

I am writing to formally report serious cleanliness and sanitation issues during my recent stay at the Hyatt Regency Rochester, which I booked through Expedia. The conditions we encountered were unacceptable and far below the standards expected of the Hyatt brand.

Upon checking into our initial room, my wife and I observed a crusty white substance on both the wall and floor. This substance did not appear to be a cleaning product, food, or beverage, but rather an uncleaned mess left behind by a previous guest. Additionally, the floor was sticky, and there was visible hair throughout the bathroom sink and shower. The room was clearly not properly cleaned or inspected prior to our arrival.

After reporting these issues to the front desk, we were reassigned to a second room. While this room initially appeared cleaner, we encountered another significant issue later that evening. Upon returning from dinner and attempting to store leftovers in the refrigerator, we discovered that it was already filled with old food items—some dated as being approximately 10 days old. This again indicates a failure in housekeeping and room inspection procedures.

When I contacted the front desk for a second time, I was informed that no additional rooms were available and that I would need to address the matter with Expedia. While the staff member was courteous, the lack of resolution was disappointing given the circumstances.

10/10

Exceptional

11 Jan 2026

Daleen

The front desk staff was wonderful. They made the check-in process very easy. The room was nice but the road noise was noticeable at night. We stayed here because it was close to the Blue Cross arena where we were attending an event.

Partner

6/10

Pleasant

11 Jan 2026

Maureen

Room has scratched legs on the chair, dust in the corners and a pair of someones socks were underneath the sink on the floor indicating noone cleaned under there. The staff was awesome and very accommodating .

Leisure Friends

4/10

Poor

04 Jan 2026

Anna

Mice running around the restaurant while we were having dinner the first night we were there.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Lynette

After checking in for the first room I had to go to the reception and request another room because the initial room was dirty, like someone has stayed there the night and never was cleaned. The second room I hardly got any sleep because I was given a connecting room and I could hear clearly the loud conversations and laughing out loud until late at night, I hardly got rest. My experience was not great!

Business

10/10

Exceptional

21 Dec 2025

Alexanderia

Clean room, staff

Self

6/10

Pleasant

21 Dec 2025

Edgar

Cleanliness.

Leisure Family

6/10

Pleasant

16 Dec 2025

Zanine

The staff was really nice and helpful.
The room was not completely clean upon arrival.

Leisure Family

10/10

Exceptional

14 Dec 2025

Nelfa

The room was super clean, I felt very good, I'll be back soon, this hotel is already my favorite

Partner

6/10

Pleasant

07 Dec 2025

Suzannne

Front desk staff not accommodating and inefficient. Took long time to check out.

Business Self

4/10

Poor

03 Dec 2025

Caroline

I had asked for a late checkout and was attended to in a rude manner the bathroom shower flower was cracked .the lady didn't even try .

Business_and_leisure Family

4/10

Poor

30 Nov 2025

Wayne Lydell

They booked me into a filthy room and it was not updated. I learned from another white guest that his room was updated clean and wonderful. I feel as if I was given an outdated dirty room due to my race and being profiled when arriving. I had to request a new room and they moved me to another room. Very unpleasant experience.

Business Self

2/10

Poor

29 Nov 2025

Cynthia

No continental breakfast which was advertised, room was incredibly run down. Water damage in bathroom. Beds were uncomfortable, stained pillowcases. Was supposed to have a river view room and did not. Advertised jacuzzi tub which was not in working order. Terrance was closed.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Qader

Room felt neglected.

Business_and_leisure Partner

8/10

Excellent

23 Nov 2025

David

Room was very dark and no lighting options. The bathroom did not have any ventilation.

Leisure Family

10/10

Exceptional

23 Nov 2025

Karen

The room was clean and spacious. Check-in was fast and easy. Bed was very comfortable.

Leisure Self

6/10

Pleasant

22 Nov 2025

Jonathan

Breakfast was not good

8/10

Excellent

17 Nov 2025

Kimberly

Great locstion. Walking distance to Blue cross arena and Dinosaur BBQ. Big clean hotel easy to navigate hotel with parking garage attached.

Friends_and_family Friends

8/10

Excellent

17 Nov 2025

Bonnie

Everything was ok except breakfast and dinner.
$20 for dry overcooked food. Host of restaurant was very unfriendly and not accommodating at all.

10/10

Exceptional

16 Nov 2025

otis

My stay was very good

Partner

6/10

Pleasant

16 Nov 2025

Anna

The hotel lacks a lot of amenities at $250/night price. The front desk staff was friendly. But unfortunately the rooms are in much needed renovation: pillows are worn out and completely flat, rust stains in the bathroom floors, curtains don’t close all the way, A/C vents are so dirty the room becomes an allergy inducing trap, tv has almost no watchable channels and movies cost $18.99 to rent. Not to mention it is not in the best part of town so getting food near by is almost impossible.

Business Self

6/10

Pleasant

13 Nov 2025

Megha

The room was so dark even with all the lights on

4/10

Poor

12 Nov 2025

Jolene

There was NO HOT Water! Couldn’t take a shower til the next morning.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Brian

Clean room. Friendly staff!@

6/10

Pleasant

12 Nov 2025

Linda

Room was clean and comfortable however went for a concert and their boiler was broken so could t take shower the entire time plus housekeeping entered room prior to 9am on check out day. All that was offered was a $16 refund. I find that almost insulting when I couldn’t shower after work to get ready for event or even after the concert

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Tiffany

Very clean room and friendly staff

Partner