Holiday Inn Express Rochester University Area IHG

United States , Rochester - NY
Rochester, 717 East Henrietta Road
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100 reviews shown

10/10

Exceptional

19 Jun 2026

Brayan

Bien

Family

10/10

Exceptional

19 Jun 2026

David

The staff is what made it worthwhile

Self

8/10

Excellent

19 Jun 2026

Paul

The room was nice and clean. The front desk staff was not the friendliest that I’ve ever met. I didn’t feel unwelcome, but not really greeted with warmness. The breakfast was delicious and hot and had a nice variety. There was plenty of parking available and the hotel was conveniently located to anywhere that I needed to go.

Self

10/10

Exceptional

15 Jun 2026

RADMILA

The room was sparkly clean. Stuff was very friendly. I would definitely recommend this hotel

Family_with_children

10/10

Exceptional

12 Jun 2026

Yariel

Buen lugar para hospedarse. De fácil acceso, muy limpio y camas cómodas. El personal fue muy amable, me permitieron late check out. Excelente desayuno. Definitivamente volvería a este lugar. Recomiendo visitar el Lamberton Conservatory.

Family

10/10

Exceptional

09 Jun 2026

Anthony

Great place. Clean. Very clean and updated

Self

10/10

Exceptional

08 Jun 2026

Cynthia

Felt new. Quiet. Comfortable room. Good breakfast. Close enough to the airport. I would stay again.

Self

2/10

Poor

08 Jun 2026

Kristal

The first night there there were kids, no adults present running up and down the hall yelling, throwing balls, slamming doors till about 130 in the morning. Needless to say I got no sleep. Complained to front desk, others Complained too. Was told I would be compted for that night.

Family

10/10

Exceptional

07 Jun 2026

Kayla

Great stay! Seamless and the room was cozy and comfy!

Family

10/10

Exceptional

01 Jun 2026

John

Easy check in, check out. Room was perfectly clean and comfortable.

Partner

10/10

Exceptional

30 May 2026

chris

Very good hotel with restaurants in easy walking distance.

Partner

10/10

Exceptional

30 May 2026

James

Staff was very friendly front check in to check out, the room was clean and breakfast was great as always!

Family_with_children

10/10

Exceptional

29 May 2026

Chiang

Nice clean in and out. Stuff really help.

Self

6/10

Pleasant

28 May 2026

Rodney

It was very noisy all night long. We were on the first floor and we couldn’t sleep because of the noise.
The room was nice and clean. The breakfast was great.

Partner

10/10

Exceptional

28 May 2026

Mehul

We enjoyed our stay here. The rooms and staff were great. We will stay here the next time we are in town.

Family

6/10

Pleasant

25 May 2026

Alesia

Parking staff

Family

6/10

Pleasant

23 May 2026

Sudarsana

Rooms, hall ways and elevator are all old and have bad smell.

Family

10/10

Exceptional

23 May 2026

Miriam

The location was accesible

2/10

Poor

21 May 2026

Matthew

My room was unsanitary and unsafe. Standing water in the shower with a clogged drain, smoke detector off the wall. Random staples and debris about the room, dirty towels and walls, trash in the refrigerator. I left within 30 min.

Self

2/10

Poor

21 May 2026

Dr. Eve

Dirty sheets and towels. Same goes to the entire room. Loud noisy fan, old furniture, small space. Loud noisy guests. Overall entire hotel is in terrible shape. I don't recommend unless you have no other choice.

Self

8/10

Excellent

16 May 2026

Abigail

N/A

Self

8/10

Excellent

16 May 2026

Zia

Breakfast wasn’t replenished until we alerted staff there wasn’t a person working in that area to anticipate the needs of travelers.

Family_with_children

8/10

Excellent

16 May 2026

Kemar

My stay was very comfortable

Partner

10/10

Exceptional

15 May 2026

YAMILA

Very good stay

4/10

Poor

13 May 2026

Joseph

Not the room I reserved an we were told the pool was open 10pm when in fact the pool was not in use

4/10

Poor

11 May 2026

Jack

The facility looks new from the outside, bed comfortable but carpet dirty, cribs on the floor definitely housekeeping did not vacuum. Requested a blanket we were given a fitted sheet that we had to pick up the front desk as only 1 person is working. Breakfast ok. Music blasting on the floor we stayed into, no one said anything. We will NOT BE BACK .

Family

10/10

Exceptional

09 May 2026

Yaojin

u all good

2/10

Poor

09 May 2026

Venaisa

Don’t stay here,

8/10

Excellent

08 May 2026

Elizabeth

Breakfast was Okay.

8/10

Excellent

08 May 2026

Allen

This is not a perfect hotel, but you definitely get what you pay for! Very decent hotel with wonderful staff, it's legit. I had a suite room that was next to the elevator so there times where it was a little noisy, but for the most part I enjoyed the room; it was clean, it was spacious, comfortable, and it has everything that I needed and more. Free breakfast was very nice too, I really appreciated that. 🙂

Self

8/10

Excellent

05 May 2026

Kabin

Clean room, good staff, ok breakfast.

Partner

10/10

Exceptional

04 May 2026

Jenny

Enjoyed our stay. Great location to activities

Family_with_children

10/10

Exceptional

03 May 2026

Cynthia

Accessible parking is available right in front of the hotel. Check-in went smoothly and without any issues, even though I don't speak English. The room was very clean and cozy.

10/10

Exceptional

02 May 2026

Lisa

Everything was clean.
Bed was very comfortable

Partner

2/10

Poor

01 May 2026

Tondra

Our room smelled very bad of cigarette smoke. They came in with a can of Lysol and sprayed. That’s doesn’t take the smell away

Family_with_children

8/10

Excellent

01 May 2026

Gary

Didn’t eat

Self

8/10

Excellent

30 Apr 2026

Jennifer

Property was okay. Check in process and staff was helpful. Fire alarm went off twice during stay. Once at 10pm and had to go out and wait for fire department to clear. Not a great time, interruption of much needed sleep.

Self

8/10

Excellent

29 Apr 2026

Tina

We’ve stayed here often but this last trip ran to an issue with the body wash being empty and didn’t know until we were already in the bathroom. That’s not the norm but did share feedback with front desk.

Partner

2/10

Poor

27 Apr 2026

Terri

DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the \"lobby\" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made.
I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce!
Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner.
We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable \"courtesy\" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel.

Partner

4/10

Poor

23 Apr 2026

IL J.

The night manager was wonderful and very responsive. She personally came to remedy the problem. Here is what happened...We checked in late to our room and unfortunately, housekeeping didn't clean our room. When my son was getting ready to go to sleep, he noticed the sheets were soiled. We also noticed that used towels were still hanging from the hooks.

Family_with_children

10/10

Exceptional

18 Apr 2026

Raquel

Great

10/10

Exceptional

14 Apr 2026

Terry

Great breakfast, liked that there was good coffee 24hrs. Room was spacious and clean.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Larry

Yes breakfast was great, parking was fine

Friends_and_family Family

2/10

Poor

12 Apr 2026

Margaret

We did not use the gym or pool or laundry. Room was clean.

Partner

6/10

Pleasant

12 Apr 2026

arturo

I all ways use holiday in but this particular location wasn’t good first all this is non smoking hotel I made reservations for to rooms both smelled smoke cigarettes and other and the sheet on the bed wasn’t changed they just re-organize it because I could tell they were being cold and with hair on it so I’m not happy with this day and also wasn’t clean. There was a lot of dust everywhere.

8/10

Excellent

08 Apr 2026

Brian

Staff was very friendly and professional. Room was clean and worked well for our stay. The breakfast was very good.

Family_with_children

6/10

Pleasant

03 Apr 2026

Marie

Partner

10/10

Exceptional

31 Mar 2026

Sara

Clean room helpful staff

6/10

Pleasant

30 Mar 2026

Terri

It wasn't the worst hotel, so the things I say were not a deal breaker, just a small annoyance for me that was easily fixed. The toilet paper was low and there was no back up roll, so we had to ask for another. There was no body wash in the bottle, but we had soap with us. The hand soap ran out after a day of hand washing. There was only two of us. Staff in front office were nice and helpful. The cleaning staff was loud. Ample parking and area felt safe.

Family_with_children

10/10

Exceptional

27 Mar 2026

Shauwanda

Breakfast was fresh and plentiful parking in abundance

Self

4/10

Poor

17 Mar 2026

Kathia

I stayed two nights and the first night I went out to smoke snd stepped in a pile of human feces. I reported it and nothing was done to resolve the issue until the next shift members came in and stated cleaning the property.. it was directly outside the entrance in the back by the pool area.

Self

2/10

Poor

17 Mar 2026

Whitney

Bed Bugs, Staff was kind

Business

10/10

Exceptional

16 Mar 2026

Donnell

Wonderful!

8/10

Excellent

14 Mar 2026

Christine

My room was clean I didn't have any issues while staying at the hotel

Self

10/10

Exceptional

08 Mar 2026

Elizabeth

Very clean, friendly staff. Pool was warm! We loved our stay.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Azuriah

Still haven’t gotten my room deposit back

Family

10/10

Exceptional

03 Mar 2026

Yvette

It was beautiful and peaceful

Self

10/10

Exceptional

03 Mar 2026

ywonna

Wonderful

4/10

Poor

24 Feb 2026

Jesica

Ithe room was absolutely way too cold

Family_with_children

6/10

Pleasant

23 Feb 2026

Lesley-Ann

The room was not cleaned as we left the hotel

8/10

Excellent

22 Feb 2026

William

Room was nice

Partner

10/10

Exceptional

22 Feb 2026

JERRY

Very good

Family_with_children

10/10

Exceptional

22 Feb 2026

Giselle

Everything's good! We enjoyed our stay with family!

Family_with_children

10/10

Exceptional

20 Feb 2026

Hector

Overall, from the staff to the entire hotel was great.

Self

6/10

Pleasant

17 Feb 2026

Michael

Room was good. Breakfast

10/10

Exceptional

16 Feb 2026

Suheil

Execelente servicio en todo me encanto

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Tricia

The room was very clean. The staff was very helpful. The parking was a little difficult due to snow and occupancy. I would totally stay here again.

Business Family

2/10

Poor

15 Feb 2026

Erica

Breakfast was ok, over cooked eggs and meats. Check in front desk manager has a terrible attitude. The pools intense stench of chlorine had kids coughing and I told the front desk it was highly unsafe as even the HVAC wasn’t properly ventilating the room. My eyes were burning. Kids were coughing terribly within just a few minutes of being in there. They’re honestly lucky I didn’t call the fire dept bcuz I think the fumes were so very unsafe! They did close it down for a bit and then told me they fixed the problem however they did not so I reached out to the company myself due to the unsafe environment for kids including my own. If I’m going to spend money for a pool which I know most families do, I want my moneys worth and this was not it! very busy, loud shutting doors, our counter was dirty soon arrival. Check in was 3 and I was after 4 and still had to wait 15 mins for my room to be ready. Very poor all around

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

SLAWOMIR

The toilet was not flushed.hence we changed rooms. New one was ok.its annoyig that fridge is not turned on so all our food spoiled in it over 2 days stay!

Business_and_leisure Family

10/10

Exceptional

11 Feb 2026

Tanya

Clean room and courteous staff. We always have a good experience here.

Leisure Partner

2/10

Poor

06 Feb 2026

Robert

The room did not appear to have been cleaned other than the bedding and bathroom. There was food on the floor in visible locations. I waited 15 minutes when I first arrived in the lobby because no staff was present to check anyone in.

Friends_and_family Family

2/10

Poor

31 Jan 2026

Korey

Room was dirty. Sheets and pillow cases had stains on them. No toilet paper or towels in the bathroom. When I confronted the manger, she admitted they didn’t have people to clean the rooms in nearly a week, due to the storm. Still had to pay for a 1 night stay. I ended up going to stay in a Hilton nearby.

10/10

Exceptional

31 Jan 2026

Susan

Great stay. Room clean, especially liked the bathroom...very classy!

6/10

Pleasant

29 Jan 2026

CHARLES

Small room size, limited closet space, small bathroom with Child sized toilet, no hair dryer.

Partner

2/10

Poor

25 Jan 2026

Bikram

Hotel rooms are filthy and dirty. The bathroom was falling apart. The hotel staff should see the amount of dirt behind the TV cabnit

Business Self

6/10

Pleasant

24 Jan 2026

Chanelle

Great service, friendly staff, the room was clean, the bed was extremely hard in room 411

Business Self

4/10

Poor

19 Jan 2026

Casey

First room not cleaned at all. Food and dirty sock on floor. Second room still dirty and stained linens, dirty towels on bathroom door. Would not stay again.

Business

2/10

Poor

19 Jan 2026

Robert

Amenities. We booked because of the pool for our little one while here for a volleyball tournament. The pool was closed and no one notified us.

Business Family_with_children

4/10

Poor

15 Jan 2026

Angela

Check in went well. Went to our assigned room, left everything there. Went looking for the pool, thats when we found out the pool was under maintenance. Came back, got the grandchild around for bed, when i pulled the blankets down, it was noticeable that the sheets were not changed. There was hairs in the bed, bloody looking bugars on the side. Looked under the bed, there was water bottles, two beer bottle caps, trash, and nasty food wrappers. Pictures were taken shown to the staff, offered up a new room on a different floor. Went to the new room. No issues with the new room.

10/10

Exceptional

11 Jan 2026

Ndolomo

Yes

Partner

6/10

Pleasant

09 Jan 2026

Austin

Room was okay few things didn’t work staff was friendly

Leisure Partner

4/10

Poor

08 Jan 2026

sheng

food ok， room bed， washroom not so clean

4/10

Poor

07 Jan 2026

Linda

The staff were very dismissive to me and my family. When we checked in it was like we were scum on her shoe and when we checked out we had to holler that we wants to check out and wait over 10 mins before anyone showed up. The beds were like rocks and the coffee pot didn’t work. When we asked if there was coffee we could get we were met with a curt NO

Friends_and_family Family

2/10

Poor

06 Jan 2026

Maryam

I arrived late evening and was shown a room that was clearly unclean. The floor had not been vacuumed and the bed sheets were visibly dirty. I did not stay, did not drop my bags, and left immediately after speaking with the front desk.
I was told I could leave and that a refund would be issued. Later, the hotel falsely claimed that I used the room, which is untrue. I had to book another hotel the same night. Very disappointing handling of a legitimate cleanliness issue.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Betsy

Nice room, staff very helpful and friendly. Only issue I had was it had snowed and noone had cleaned off the walkway to the parking lot. Very slippery if you weren't careful, plus about 2\" of snow on it.

Friends_and_family Family

4/10

Poor

01 Jan 2026

Daiana

Aquí tienes una traducción natural y clara al inglés, con un tono adecuado para una queja o reseña:

The room was dirty; it hadn’t been vacuumed, and there were dirty socks next to the fridge. There were no towels. Thankfully, we were moved to another room. However, it was still very poorly maintained: the toilet hadn’t been cleaned, the carpet was dirty, and the noise from the heating system kept us awake. At the pool, there were no towels available, and the water was very cold.
Aquí tienes la continuación en inglés, manteniendo el mismo tono de queja formal:

Additionally, during breakfast, maintenance was being done on the main entrance door. It was kept open, which made the breakfast area extremely cold.

Leisure Family

4/10

Poor

01 Jan 2026

Pedro

The cleanliness of this hotel is not a HIE standard, different odors also.

8/10

Excellent

29 Dec 2025

Nicole

Most of the staff was pleasant, some of the women cleaning the rooms were very unpleasant. The room was standard. The front desk was always empty so when I wanted to buy something downstairs I waited over 10 minutes and no one ever came besides the rude cleaning ladies who ignored us so I couldn't even purchase it. It was an okay experience, did the job for one night.

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

Jessica

The girl that checked us in was very nice, the breakfast was well stocked and warm things were warm and there was lots of options, the pool was fun disappointed they don’t keep towels at the pool though and there were only two body towels in my room but 4 of us staying in there. The room was nice but the bathroom was grimy and the faucet was dirty and there were visible stains on the comforter. Less than ideal.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Jody

Not an elegant place but the rooms were nice, clean, and the bed firm and very comfortable...the staff was outstanding, very friendly and helpful...more than enough breakfast offerings, with freshly ground and brewed coffee..easy parking...all at a great price...to be recommended...

Business Self

4/10

Poor

02 Dec 2025

Lorna

Room not ready and no one to clean the room

Business_and_leisure Friends

10/10

Exceptional

28 Nov 2025

Terry and Michael

Our king size room was very spacious, comfortable and clean. I would add that the rug edges at baseboards needed vacuuming. It was quiet, even tho next to highway. The staff was very friendly and pleasant. We didn’t eat breakfast but I did grab 2 muffins for the road. It looked like a good variety of food available tho. Definitely would stay there again, if needed somewhere in that area.

Partner

10/10

Exceptional

23 Nov 2025

LeQuetta

Room was very clean & smelled amazing. Staff very polite. Overall had a great experience

Leisure Partner

10/10

Exceptional

21 Nov 2025

William

Very nice hotel had a very nice time customer service was excellent

Leisure Friends

10/10

Exceptional

16 Nov 2025

William

Yes

2/10

Poor

15 Nov 2025

Shadae

Rooms filthy , hair and dirt everywhere . Took a paper towel to wipe the hair off the shower floor and it was brown indicating that it had not been thoroughly clean . Hair was on the toilet and floor and it was like it like I was in a house of hair . The poor staff tried. To fix it and she was working the front desk , and also had to come and clean the room . I won’t be coming back !

Business Self

10/10

Exceptional

11 Nov 2025

Lauren

The staff was attentive and helpful - we got suggestions re where to have dinner nearby and they were overall lovely. The room was very clean, the heat worked perfectly (which was a real bonus bc it was frigid outside), ample towels, there was nothing we wanted that was not already provided. Staff even texted to make sure everything was up to snuff. I highly recommend this hotel.

Business Family

6/10

Pleasant

11 Nov 2025

Pamela

I’ve stayed here a few times when visiting Rochester. It seems like the cleanliness is going downhill. The bathroom was very dirty. Hair in the tub. Hair and dirt on the floor.

Leisure Friends

2/10

Poor

09 Nov 2025

Danielle

The room had trash on the floor and a pair of socks in the corner next to the window. They made the beds how did they miss that? The alarm clock time was not updated. Neither was the microwave. When I called the front desk he said I don't know about that. He told me to leave a comment here! Didn't even offer to remove the socks.

Family

2/10

Poor

09 Nov 2025

Steve

Holiday Inn Express used to be our go to hotel, but we’re done after this trip. Neither of the beds had been changed after the last guest, they were just made back up. One of them still had lint from their pajamas on the sheets when we turned back the covers to go to bed. I called the front desk and was brought sheets to change myself. I understand that we got in at 1:30 am after a delayed flight, and no housekeeping staff was available, but I never should have had to make the call. In addition, there was hair on various parts of the toilet and pubic hair on the shower curtain as well as something smeared on the shower wall. We canceled our next night and went somewhere else. And guess what? When I got my emailed receipt, I was charged for both nights. Ridiculous!

Business_and_leisure Family