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Hotel On Monroe, Bw Signature Collection

Rochester - NY · United States

2323 Monroe AvenueView location

8.4/10Excellent475 Reviews
Cleanliness8.8/108.8
Service8.0/108.0
Comfort8.6/108.6
Condition8.4/108.4
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel On Monroe, Bw Signature Collection

The Hotel on Monroe BW Signature Collection offers a contemporary lifestyle experience, boasting high-tech on demand connectivity, digital key less entry to guest rooms with comfort and style at every turn. Enjoy locally roasted coffee and healthy “grab n go” breakfast to start your day.

Unwind at the end of your day with our local craft beer and wine selections. Enjoy and make yourself right at home!** Due to COVID 19, Hotel is not serving breakfast **

Read more about this hotelShow less

A stay at Hotel on Monroe, BW Signature Collection places you in the heart of Rochester, a 5-minute drive from Erie Canal and 6 minutes from George Eastman Museum. This hotel is 3.7 mi (5.9 km) from Eastman School of Music and 3.7 mi (6 km) from Strong.

Stay in one of 23 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Noise-free rooms not guaranteed No front desk Events/parties not allowed Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and mobile payments; cash is not accepted
    • Mobile payment options include: Apple Pay
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 45 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Brighton High School 1.5 km / 0.9 mi
Pittsford Plaza 2.1 km / 1.3 mi
Cobbs Hill Park 2.6 km / 1.6 mi
Photo City Improv Comedy and Music Venue 3.4 km / 2.1 mi
Erie Canal 3.4 km / 2.1 mi
Stone Tolan House Museum 3.6 km / 2.2 mi
Nazareth College 3.8 km / 2.4 mi
ARTISANworks 4 km / 2.5 mi
Park Avenue 4.1 km / 2.6 mi
Corbett's Glen Nature Park 4.3 km / 2.7 mi
St. John Fisher College 4.4 km / 2.8 mi
Highland Park 4.7 km / 2.9 mi
Asbury First United Methodist Church 4.8 km / 3 mi
Dryden Theatre 4.8 km / 3 mi
Kings Bend Park 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 23
  • Number of floors (main building): 2
  • Suites: 1
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
Show 4 more facilities & services
  • BarExtra charge
  • Game room
  • Breakfast
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 Bedroom • 5 m²QUA.H6
    QUADRUPLE AccessiblePhoto unavailable4 photos

    Hotel On Monroe, Bw Signature Collection

    QUADRUPLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • Bathroom: 1
    • TV
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 5 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable2 photos

    Hotel On Monroe, Bw Signature Collection

    SUITE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • TV
    • Wi-fi
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 5 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable4 photos

    Hotel On Monroe, Bw Signature Collection

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 5 m²QUA.ST
    QUADRUPLE STANDARDPhoto unavailable4 photos

    Hotel On Monroe, Bw Signature Collection

    QUADRUPLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • Wi-fi
    • TV
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Hotel On Monroe, Bw Signature Collection

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel On Monroe, Bw Signature Collection

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Hotel On Monroe, Bw Signature Collection

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Hotel On Monroe, Bw Signature Collection

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable5 photos

    Hotel On Monroe, Bw Signature Collection

    DOUBLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Bathroom: 1
    • TV
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Hotel On Monroe, Bw Signature Collection

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel On Monroe, Bw Signature Collection

8.4
Excellent
475 Reviews
Cleanliness
8.8 /10
Service
8.0 /10
Comfort
8.6 /10
Condition
8.4 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
31 Jul 2026
Katherine
Remote key retrieval didn't work but help line got it figured out quickly. I've stayed here multiple times. It's quiet and cute
10/10
Exceptional
19 Jul 2026
Huseina
It was a very pleasant experience staying here. The room was very clean and staff friendly. The check in process was seamless. They even had an ev charging station which was extremely efficient. The neighbour hood was very safe and the cafe right next to the hotel served delicious breakfast at very reasonable prices. Overall I really enjoyed my stay and would definitely come back.
Family_with_children
10/10
Exceptional
18 Jul 2026
Krysta
What a fabulous gem in the heart of Rochester! Super clean, comfortable and convenient! Easy self check in. Room is beautifully furnished and updated; heated toilet seat is a plus! Great water pressure, comfortable bed and pillows... seriously great find! Will definitely be back!
Partner
10/10
Exceptional
14 Jul 2026
SEAN
This is a very cool little boutique motel - quiet, private and convenient. Everything I needed for my visit.
6/10
Pleasant
28 Jun 2026
Steven
To be honest with all of you I don’t know why this area is expensive during the weekend but for over $200 a night with taxes and fees I think this place is expensive. Besides this, the room door never fully locked if you left your room, towels smelled clean but had stains on them and the mini fridge well was too small and did not work. More like a motel than a hotel or inn.
Family
10/10
Exceptional
24 Jun 2026
Andrea
Nice room.
6/10
Pleasant
22 Jun 2026
John
This is an old ‘motel’ not a hotel. Walk up stairs outside the building to your room (though there are first floor rooms you also enter from the outside). Seems someone took an old motel painted the outside in an artsy style and put modern flooring, beds and baths in. No staff at check in. Had to call from my cell to get a key as the auto key system was not responding for me. Stairs and elevated walkway to room old and dirty. Room itself mod and.clean. One redeeming feature of the place. Had to climb over one of the beds to reach thermostat. Did not work. No instructions. Finally moved other bed to be able to see and turn on old AC unit. But it did work. Glad I was alone and the second bed was unneeded as the air blows onto the bed as it is touching the wall unit and the wall unit basically refrigerated that bed. Really too narrow for 2 beds. No instructions-room coffee or fridge. 2 bottles of water. Rack with just 2 coat hangers. I imagine it is cold in Winter as light was coming in under the door. Had a menu for a nearby restaurant if you wanted to order a coffee. The door to the lobby was locked when I arrive. It was open when I left but no one around. It was the equivalent of a new Red Roof Inn or maybe an AirBNB where you rent a room above someone’s old garage. Hampton kind of pricing for this was a rip off. Thought it might have a cool vibe. Def not. Lesson learned.
4/10
Poor
14 Jun 2026
Yuko
I was so surprised how different the actual place is from the photos on hotels.com. The room is very small, the whole building is just like a motel. I booked a room with queen bed but the bed was full size. The door of the bathroom has a huge gap from the wall so it doesn’t give the full privacy. There’s a tissue box cover but no tissue box in it. There’s really no amenities for the guest. The most surprising thing was there’s no staff at the place. Key was given from the device, only one card for staying there by 2 people. I had to return the key by the device for check out but it didn’t work properly so I had to call. I really don’t understand why other people are leaving such good reviews for this place. I really do not recommend this place especially for the price I paid, which was $260.00 for one night.
Friends_and_family Family
8/10
Excellent
14 Jun 2026
Sheila
The property was very clean. The staff were helpful and friendly.
Family_with_children
10/10
Exceptional
12 Jun 2026
Karim Maged
Clean room, friendly staff a lot of free parking, very goog A/C and nice location in a good neighborhood
Self
10/10
Exceptional
09 Jun 2026
Melissa
Great little affordable hotel. Why I was initially confused by the check-in procedure I found that once I got there, it was super easy and convenient. I will definitely stay there the next time I am in Rochester.
Self
6/10
Pleasant
07 Jun 2026
David
Reception was not existent. No one was there when I checked in and for the most part of the Saturday

The room door would not lock from outside

The phone in the room didn’t work
Self
10/10
Exceptional
01 Jun 2026
Rhonda
Loved the heated toilet.
Family
6/10
Pleasant
30 May 2026
JoHannah
Good:
-Parking was easy
-Great location
-Room has a fridge

Not good:
-Literally every towel and linen in the room was stained, some had multiple different stains. They need bleach or something for the laundry
-Floors were not clean
-No front desk staff
8/10
Excellent
26 May 2026
Lauren
Nice, affordable rooms. Check in process was confusing and the stairs and balconies on the property need work
Partner
2/10
Poor
24 May 2026
Joseph
Hotel owner/management very rude/
Friends_and_family Friends
10/10
Exceptional
17 May 2026
Emily
Easy check-in, clean room, convenient parking and close to city center.
Partner
10/10
Exceptional
17 May 2026
Gary
Host was friendly and very helpful. This was my second stay and will stay again while visiting family in Rochester.
4/10
Poor
10 May 2026
Anders
I stayed at Hotel on Monroe, BW Signature Selection with my son, and unfortunately the room fell well below expected standards.
Cleanliness was the biggest issue. The floors were so dirty that after walking around barefoot, the bottoms of my feet were literally black. It quickly became clear that housekeeping had missed more than a few key steps.
The shower was another challenge. It was partially broken and made showering feel like a test of patience rather than a basic amenity. Add to that flickering lights and a general sense that the room and facilities were very worn down, and the stay became more uncomfortable than relaxing.
There’s a certain “vintage” charm some hotels aim for—this wasn’t that. This felt more like deferred maintenance and overlooked upkeep.
I don’t usually expect perfection, but I do expect clean and functional accommodations. Sadly, this stay missed the mark on all three. With some serious attention to maintenance and cleanliness, this hotel could improve, but as it stands, I wouldn’t choose to stay here again.
8/10
Excellent
10 May 2026
Eric
Room was clean but a strange “clean” smell was there. Bleach or lemon or both. A bit overpowering. Staff were on the phone. Very pleasant and helpful. Air conditioning worked well. Parking easy and available. No ice available anywhere. Ice machine in the lobby was off. Bathroom sliding door didn’t shut at all.
Partner
6/10
Pleasant
04 May 2026
LynnMarie
Check in was nice and easy but the room was dirty
Self
10/10
Exceptional
21 Apr 2026
Janet
Room was clean ansquiet
Partner
8/10
Excellent
07 Apr 2026
Dominique
The owner is extremely accommodating and truely cars. Our dog enjoyed staying here
4/10
Poor
05 Mar 2026
Robert
No staff on site at all for check-in or security purposes, or anything else. Lobby locked with no amenities. Insects in the bathroom, street level room access made me uncomfortable, safety wise. Property certainly not as attractive as the photos appeared. The place gave me a creepy vibe overall and I could not stay the night. Low-ish cost was not enough for me to ever try another stay.
Friends_and_family Family
10/10
Exceptional
27 Feb 2026
Alan
Room was spotless. Charming remodel. Bed comfortable, very nice bathroom. Plenty of towels and hot water.
Self
10/10
Exceptional
23 Feb 2026
Eunice
Big room and very clean. It will be better if you add a microwave.
10/10
Exceptional
19 Feb 2026
Karen michelle
All of the above
2/10
Poor
05 Feb 2026
Zhongping
This is just a road side motel, not a best western hotel. No front desk, no receptionist. the room is small, noisy. All the pictures are exaggerated. Not real. I hate false advertising.
6/10
Pleasant
08 Dec 2025
Hiroye
Advertised as a hotel but entrance to room is outside so it feels more like a motel. Had to call to get the key to the room. The heater/air conditioner is right next to the bed so air is blasting out onto the bed. The lighting is harsh since there is no lamp shade in the center sconce. There was mold in the sink opening opposite the faucet. There was mold and water damage on both sides of the shower stall.
Leisure Family
6/10
Pleasant
06 Dec 2025
Amy
The check in process was weird as they never texted me the code to collect my room key upon check-in. Additionally, the rooms are small, there were crack tiles in the bathroom, and they use single use plastic cups.
Friends_and_family Family
10/10
Exceptional
04 Dec 2025
Jody
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
Friends_and_family Friends
10/10
Exceptional
23 Nov 2025
Candice
Easy and helpful check/-in.

Walks are thin and was woken by neighbors in the early morning.
Leisure Family
10/10
Exceptional
12 Nov 2025
Brianna
The room was very clean and fixtures all brand new, minimal accomodations but comfortable for what they are. My neighbors were noisy one night but not the fault of the hotel
Leisure Self
8/10
Excellent
12 Nov 2025
Ian
Very pleasantly surprised with how good this place was!
Leisure Self
10/10
Exceptional
09 Nov 2025
Dean
Room very nice. Owner was great and helpful.
Leisure Self
10/10
Exceptional
08 Nov 2025
Karen michelle
Clean room. Super helpful and kind staff.
Business_and_leisure Family
8/10
Excellent
04 Nov 2025
Blair
Clean, pet friendly room.
6/10
Pleasant
02 Nov 2025
August
The room area service were great, but the towels were really dirty
Business Partner
4/10
Poor
28 Oct 2025
Paul
Key didn’t work . Had to call for a box to unlock for
The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
10/10
Exceptional
26 Oct 2025
Deborah
For the price, this hotel was truly excellent
8/10
Excellent
26 Oct 2025
Blair
Easy, affordable, clean
Leisure Pet
10/10
Exceptional
25 Oct 2025
Tina
This is a nice little hotel. I only had 1 minor issue and the owner contacted me immediately. He was very kind and resolved it. My room was clean, has a mini fridge and the area is quiet. I will definitely stay here again.
10/10
Exceptional
22 Oct 2025
Michelle
Clean room, easy-to-use self-check-in after hours.
Leisure Friends
2/10
Poor
21 Oct 2025
Denise
I thought the affiliation with Best Western would make this hotel okay. However arrived before 10 and there was no attendant. Luckily I managed the check in process only to be very disappointed with our room. I went to use the restroom and a pregnant type spider was in the toilet paper roll. Then I pulled back my bed covers to find a stain on the top sheet. The next three layers down to the mattress was a large stain as of no one changed the sheets. The mattress pad didn't protect the mattress either. I was told I'd get a refund. I do not see it on my account and it's been over a week.
Leisure Family
2/10
Poor
19 Oct 2025
Ji
This is a motel with very little service provided. It is not a hotel. When I arrive at 8pm, the “so called” “office” is locked. I was instructed to pick up the room key from a locker but it was the wrong key. I called the phone and get the key from another locker box. I got a handicap room although I booked a regular one. The show is a disaster! The towels
10/10
Exceptional
13 Oct 2025
Liana
Attentive and the staff were incredibly helpful.
Business Self
10/10
Exceptional
06 Oct 2025
Robert
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
Self
10/10
Exceptional
05 Oct 2025
Sinmisola
Okay
Business Self
10/10
Exceptional
04 Oct 2025
Sharon
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
Partner
8/10
Excellent
29 Sep 2025
Amy
It is a pleasant room. I had to call the help number to ask where the ice was located. Its at the restaurant next door. From 1 AM until about 2:30, there were people moving what sounded like furniture outside the door and talking. That wasn't management's fault, just clueless people. Unfortunately, i didn't sleep and had to wake up at 4. I like the hotel, it's a little different though because you're pretty much on your own. That's the way they operate and I don't mind too much, unless I need something and they do answer the help line. If you're an independent person who doesn't want to be bothered, you'll be happy.
Leisure Self
8/10
Excellent
29 Sep 2025
tien-hua
If price is your priority, this would be a good choice
Leisure Family
10/10
Exceptional
28 Sep 2025
Paul
The day was fine. It is an unstaffed hotel. There were no people to interact with, but everything was fine. It was easy to get the key card for the room.
Business
6/10
Pleasant
28 Sep 2025
Deborah
This was such an odd stay. There is no person at the office... just a locked door and a number to call to have them unlock a key box for you. Okay, no problem, but it is unsettling to not have someone onsite if problems arise. The hotel itself is called part of the Best Western \"Signature Collection,\" presumably because they have done a lot of upgrades to the flooring, the walls, and the doors. It also had a heated toilet seat. Again, that would all be great but then, in contrast, we had only 1/4 of a roll of toilet paper left on the roll and no other rolls of toilet paper available. Fortunately, there was a box of Kleenex and we were only staying one night so we endured. Also, there were no wash cloths or handtowels... only bath towels and one of them was covered in stains (it clearly had been washed but was still dirty looking from all of the dark spots and rust-looking stains). There were stains on the bed linens as well (photo of my pillowcase is shown). So gross. Even if it has been washed, it needs to be thrown away if the stains don't come out in the wash. No clinet paying $200+ a night should see that when they lay down to sleep. And the pillows were cheap and super uncomfortable. The bed mattress was fine, though, no issues there, but the pillow quality was awful, the linens and towels had stains, the sink was clogged up and would make weird noises in the middle of the night like it was trying to unclog (like gurgling sounds). TV glitchy. We had to laugh or we'd cry.
Partner
8/10
Excellent
26 Sep 2025
Amy
I liked the room and the Turkish cafe next door. Unfortunately, when i arrived at almost midnight, there was no hot water and i really needed a shower. I called the customer service and the employee was very apologetic. He said they weren't going to charge me for the night. Im not sure if that's true because the room was already paid for through Expedia. He said the hot water would be repaired around 10 AM. Im hoping that's true because i have an event to attend today. It's 9:40 AM so im just waiting.
Leisure Self
8/10
Excellent
25 Sep 2025
Robery
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
Leisure Family
8/10
Excellent
25 Sep 2025
Elaine
The basic room was mostly adequate, decent bed, EXCELLENT shower.
The makeover from a former BW was superficially good. Fresh paint accentuated the updated mid-century vibe but broken window frames created security concerns.
Although there was no staff on site, ( self serve entry), when my door key stopped working, the owner quickly arrived to replace batteries in the key card reader.
Self
10/10
Exceptional
24 Sep 2025
Ralph
Nice, cozy. Refurbished property by BW Signature Prompt courteous phone staff . Self check-in with key boxes. Just enter code that is texted to you. No having to go through front desk.
No frills but great for a quick business trip or if you just want an easy in and out experience while visiting the area.
Business
10/10
Exceptional
23 Sep 2025
annie
It would be perfect if there was a small fridge and microwave.
8/10
Excellent
23 Sep 2025
Gary

OK place to stay.

First time we have ever checked in over the phone with a locked box providing us our key. Unique experience. The hotel is worn, but clean. Stain on bedspread.
Partner
2/10
Poor
15 Sep 2025
Rachelle
It was ok
Friends_and_family Family
8/10
Excellent
14 Sep 2025
Luciana
Nice hotel. Would have liked a mini fridge though.
8/10
Excellent
12 Sep 2025
Carolyn
Everything we needed was very convenient.
Business_and_leisure Friends
10/10
Exceptional
10 Sep 2025
Verified traveler
Staff is uber friendly! I will say the bottom floor can be noisy unfortunately we had really loud people at 3AM above us that was not okay. Everything else was perfect.
Friends_and_family Family
8/10
Excellent
08 Sep 2025
Polly
Unique hotel in a serene & quiet neighborhood
Business_and_leisure Self
10/10
Exceptional
07 Sep 2025
Taewoo
Great place
10/10
Exceptional
06 Sep 2025
Cara
Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.
Leisure Pet
4/10
Poor
06 Sep 2025
Michael
We stay at hotel rooms around the Midwest at least 40 or 50 nights a year and have been doing it for years. This is the first time I’ve ever had a hotel that did not have a staff member physically present on the property. In trying to register, I had to call a phone number and try to talk to the property agent over a very poor phone connection. He directed me to a little pop-up window that had only one copy of the room key in it. He said look for room O over the door at this two floor facility with no proper direction and gave us no other information that would have proven to be important later. No elevsI had to walk around the entire property to find room O on the second floor and walk around again to try to find the stairway up to it. I picked one of two stairways and ended up having to walk all the way around the hotel again on the second floor and then had to walk around to move my car over to the stairwells. Luckily, it was a nice night and not a frigid winter night. Entering the room, we saw they had the mini fridge on the floor and to put items in and take them out, you had to get down on your hands and knees, as it was not on a stand. they had no microwave and no breakfast which we weren’t informed until I had to as about it during registration.. The person said just go next-door for breakfast, which was not open at 7 AM upon departure. The bathroom door was a barn type and was able to be opened but could not be closed so we had no bathroom privacy the entire evening.
Business_and_leisure Partner
10/10
Exceptional
05 Sep 2025
Linda

Great Hotel!

This hotel was a great find. Conveniently located near the expressways. The rooms are very clean and updated, the price was reasonable, the staff was all very friendly & accommodating. Silas, the owner, even created a \"courtyard\" outside our room with tables since we were staying for 2 weeks. This hotel will be our \"go to\" when we visit Rochester
Partner
10/10
Exceptional
01 Sep 2025
William
Easy
Business_and_leisure Self
6/10
Pleasant
31 Aug 2025
Mustafa Utku
Extremely limited breakfast. Also the signs in the rooms regarding \"do not remove/steal TV\" made us question what types of a neighborhood we are starting in. Otherwise the room was nice and big. I think price was extremely high for what it offered.
Leisure Family
10/10
Exceptional
29 Aug 2025
Jo
Our deadbolt didn’t work it wasn’t lining up properly but thankfully there was a door stopper but that should be fixed. Overall great stay!
2/10
Poor
27 Aug 2025
Arthur
Took money than cancelled my reservation. With no type of information on why . Now I’m waiting on a refund days later . Terrible a never be spending money again
Business_and_leisure Family
10/10
Exceptional
24 Aug 2025
Frances

Great Stay!

The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately.
The Manzara Cafe right next door has the best Turkish coffee!
Partner
6/10
Pleasant
24 Aug 2025
DENNIS
Newly renovated property. Convenient location. Still finishing things up. Need to address minor housekeeping issues. Owner is on property, was very accommodating to our requests. Great value.
Leisure
6/10
Pleasant
24 Aug 2025
Edward

Okay spot

Very good location to stay for quick access to airport. Generally good spot, responsive service. But our toilet was out of order and that’s no way to have your hotel room
Partner
10/10
Exceptional
23 Aug 2025
Dominique
We stayed at this property with our dog and felt it was a great, clean hotel that allowed our dog.
Business_and_leisure Pet
6/10
Pleasant
19 Aug 2025
yingdi
Ok place for travel
Business_and_leisure Family
6/10
Pleasant
12 Aug 2025
Janet
This seems like a property in transition. The good points are that the room and bathroom were very clean, the shower was phenomenal, the heated toilet seat was fun and the location is good. The negatives are the beds - hard as a rock - and the way too soft pillows. I thought there was a refrigerator in the room and indeed there was, but it was still in the box in the bathroom! Glad we travel with our keurig, but for those who want coffee in the room, there is no coffee pot. The restaurant next door (same owners?) serves coffee, but I was up about 3 hours before they open! Would I stay again? No, but only because of the beds.
Leisure Friends
10/10
Exceptional
11 Aug 2025
Karen michelle
Room was great. Minimalist but nice. Loved the welcome chocolate!
10/10
Exceptional
04 Aug 2025
Laura
Great location for a short stay in Rochester. I really like how they’ve updated this motel. It’s very clean and comfortable. The only hiccup was when we arrived and it took a bit to figure out the key locker thing - the linked directions were not super clear and then the key pad didn’t respond at first. We managed to figure it out pretty quickly, so no big deal in the end.
Leisure Partner
10/10
Exceptional
04 Aug 2025
Dr. Marjorie
Comfortable room and, overall, stay !
6/10
Pleasant
03 Aug 2025
Tetyana
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
Leisure Self
10/10
Exceptional
01 Aug 2025
Ruth
Updated decor. Simple and comfortable. Nice large bathroom and walk in shower. The price and cleanliness was great!
4/10
Poor
01 Aug 2025
Chuck
Only thing I didn't like was they said my dogs peed all over . They did a little but I cleaned it up.
Leisure Self
10/10
Exceptional
30 Jul 2025
Marla
They use a key dispenser for check in. Haven’t done that before. It was clean and quiet. Thanks
Leisure Family
10/10
Exceptional
27 Jul 2025
Tyler
Staff is incredible. Bed comfortable and everything. A lot of thought, consideration, and effort into the renovation that absolutely paid off.
8/10
Excellent
26 Jul 2025
Mekhi
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom.

Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am.

Check-in was contactless and easy using a key system.

Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
Business Self
10/10
Exceptional
21 Jul 2025
Christopher
Check in was easy. The owner was very friendly and helpful!
Leisure Pet
6/10
Pleasant
15 Jul 2025
Chihiro
It was clean enough, and served its purpose for what I paid for. But the \"office\" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
Business Self
8/10
Excellent
13 Jul 2025
Robert
Convenient and easy self check. No staff.
Nice coffee shop next door. Floor was dirty, but beds clean.
Leisure Partner
10/10
Exceptional
03 Jul 2025
robert
Freindly Staff
10/10
Exceptional
01 Jul 2025
John
Staff is very friendly and helpful. You could call at all times of the day and they were always willing to help. Room was clean and spacious. Very good bang for your buck
8/10
Excellent
29 Jun 2025
Miriam
In general this hotel was just what we were looking for. But on the evening of our arrival we had a hard time finding a place to park. Another criticism is that, although the bathroom was fine and the shower was wonderful, there were no towel racks in the bathroom. Most concerning of all, however, was the very slippery surface in the shower. Absolutely dangerous. Still, decent value for the money.
10/10
Exceptional
24 Jun 2025
William
2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown
Self
4/10
Poor
23 Jun 2025
ED
Check in is via phone app. No front desk. Was remodeled but not new enough. Still looks & smells old. Has desk phone but no dial tone. Could not call for a later check out time. Not worth what I paid for it, compared to other hotels in the area. Not saying which the others are for fear they will sell out when I need to stay there.
Business_and_leisure Family
2/10
Poor
23 Jun 2025
Marcia

Definitely NOT a boutique hotel.

Not a \"boutique\" hotel as they advertise. I would consider it a nice motel.

We called in the AM to confirm the room and was told we had room V and would get an email with instructions. The link we received did not work. Our room was changed to C but we did not get the text with check in instructions until 10PM and there was nobody in the office at 9pm when we got there.

Flooring was LVT but felt gritty. Carpet at the entry door would have been nice. No full length mirror. Wardrobe rack was located in bathroom with no closet. No coffee maker or microwave in room.

Lighting is super bright and harsh. To turn on the bedside light you have to get out of bed and walk to the back wall. No switch that can be reached from the bed. Both lights go on at once and are very bright.
Sink was clogged and would fill up.
Only basic TV channels were available thru AppleTV. You had to have an your own account to watch on apps.

The bathroom door is a barn door that did not cover the entire doorway and did not seal or lock so from the bed you could hear ALL the bathroom noises. The toilet flushing would wake me up. N

Cars parked only a few feet from the room so in the morning when a truck was left running the fumes came in the widow.
The A/C heating unit is only a few feet from the bed and VERY LOUD. If you need quit when you sleep bring ear plugs.
The second level is only accessible from staircases in the back. Not convient if you have lugga
Friends_and_family Family
6/10
Pleasant
23 Jun 2025
Olutoyin
We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.
Leisure Family
10/10
Exceptional
18 Jun 2025
david
It was everything we needed, no frills, but nice, clean, a great location and the owner and staff were exceptional.
Business
10/10
Exceptional
17 Jun 2025
Adam
Check in and out process is a tad strange but what a cool property! Very nice
Leisure Family_with_children
10/10
Exceptional
11 Jun 2025
samantha
Incredibly nice stay, perfect quiet location but still close to many things. Walkable and drivable. Nice new upgraded amenities.
Business Self

Location & surroundings

Hotel On Monroe, Bw Signature Collection
2323 Monroe Avenue, Rochester, United States

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Hotel On Monroe, Bw Signature Collection

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