Name: Econo Lodge Rochester I-90 & I-390
Address: 3990 W Henrietta Road, Rochester, 14623, US

6/10

Pleasant

24 Jul 2026

Donald

Gkghgkgghgkkhgkhgkhhghgkkhgkhghghghghghgg

10/10

Exceptional

23 Jul 2026

Nevaeh

I went to stay here to get away from family for the night and this place just gave me the peace and rest I needed. Room was clean. Fridge and microwave was available for me to heat up my food. I really love this place and I'll be back again soon.

4/10

Poor

17 Jul 2026

Michael

AC didn't work well. Only issue I had.

4/10

Poor

12 Jul 2026

Joseph

El precio no es considerable esas habitaciones necesitan una remodelación

Friends_and_family Family

2/10

Poor

11 Jul 2026

Kimara

Imagine traveling all day and getting up ar around 9am and ask for room service and was told, that you'd have to had ask for room service b4 8am, the place is nothing like what was advertised. Dirty inside and out, smelly, and poorly maintained room, you'd think that perfons making the money and thinking it hard to maintain the property that is generating the money, like crazy as heck.

Self

10/10

Exceptional

07 Jul 2026

Adrian

Great staff

6/10

Pleasant

28 Jun 2026

William

It didn't look like the pictures.

Self

4/10

Poor

24 Jun 2026

Angelica

Walls have stains, there were holes in wall patch up with wood, I was glad I bring flip flops to shower... I was disappointed on the conditions of the hotel... guests in the hotel smell of Marijuana, definitely not family friendly 😕

Family_with_children

2/10

Poor

22 Jun 2026

Jennifer

We actually cancelled our stay shortly after checking in. The hotel was not kept in good repair but it was clean. In the lobby there was an overdose kit box prominently displayed on the wall with boxes of Narcan. That kind of fit in with the whole feel of the place.

Family_with_children

2/10

Poor

21 Jun 2026

karim

Staff were friendly. The room was below par. The basin was slanted couldn’t put your toothbrush on it because it would slide off. The shower had no enclosure so the water would pour out.Asked for a toothbrush I had forgotten mine - they had none.Rooms looked old and the beds were uncomfortable.

Partner

6/10

Pleasant

17 Jun 2026

Sebastien

I had a very disappointing stay at the Econo Lodge in Rochester, NY. The room was extremely dirty—there was hair all over the bathroom sink, the towels were stained, and the bed sheets also had visible stains. The floors weren’t clean, and the microwave was in a filthy condition. I wouldn’t recommend staying here unless they make major improvvements.

Family_with_children

2/10

Poor

08 Jun 2026

John

Inexpensive. The room was clean (when I arrived) and didn't smell, the air conditioner worked, and the shower had hot water. The room was poorly maintained. The privacy latch hung off the doorjamb, as if the door had been kicked in. There was a power strip dangling from the microwave (this is a code violation). The toilet flushed properly about half the time. There was supposed to be daily housekeeping, but I was here for five days, the room was never cleaned, and the trash wound up spilling onto the floor.

Self

6/10

Pleasant

04 Jun 2026

Levi

The room's floor was very creaky and noisy. The bedside tables needed cleaned, and the sheets/duvet for the bed was gross. The faucet in the bathroom was not properly attached and moved around when you turned on either faucet. Water pressure was quite low from the sink's faucet. The microwave was peeling on the inside and rusty. At least the air conditioner worked.

Self

2/10

Poor

29 May 2026

Tanya

They was no person at the front desk so I didn’t get a room

4/10

Poor

26 May 2026

Larry

3 day stay....
Good... good water pressure and hot water

Bad... needs repair, no dresser, burn holes in linens, burn marks in night stand, noisy area

Partner

8/10

Excellent

23 May 2026

Michael

Room was fine. There were some issues with the outdoor door locks not working so we had to prop it open to get our stuff in. They said they were ordering new locks. . When I walked in they quoted a room price considerably higher than the online price I had just seen. I had to make the reservation on the phone while standby the desk to get the lower price. Not a lot of sense in that. Overall it was an OK budget hotel. Room was clean and no significant issues

Partner

8/10

Excellent

22 May 2026

Douglas

Only concern I had was people latenight outside Talking loud which was spoiling The peace and quiet of My 2 evenings sleeping in My room Ans a ceiling panel above the shower was missing but all else seemed okay ….

Self

10/10

Exceptional

20 May 2026

Christine

Very safe very wonderful, dust lady big rooms big shower, hot water. It was a good

8/10

Excellent

19 May 2026

Sheila

The staff were very capable, kind and helpful and i was grateful when they found an item that I had accidentally left behind. They kept it safe until I was able to collect it.
The room itself was quite basic and had a cracked window. However the windows opened which is important to me and the beds were comfortable and shower hot.

Partner

2/10

Poor

13 May 2026

Tiffany

Advertised as free breakfast, NO breakfast was offered at this location. Coffee and tea available 24/7, that's all.

Rooms were horrible. The stench of smoke as we opened the door was so bad. And it lingered the entire time we were there. Toilet was not bolted down on either side and rocked as you were on it. Toilet seat slid around as well. The center faucet wiggled because it wasn't installed properly. Hot/cold handles were put on backwards. Took a bath and shower at the same time. An old bracket from a towel bar was still hanging on the wall. Flooring stuck up in places and almost cut our feet.
Horrible place! Do not stay here! They should be paying us to stay!

2/10

Poor

10 May 2026

Evelin

This place is absolutely gross! The smell was horrible everywhere. The toilet was super dirty, the floors were gross, and the window was broken with tape on it — definitely did not feel safe at all. There was also a strong smell of marijuana in the hallway the entire time. I know it’s cheap, but honestly I would rather pay more than stay at this gross place again. I hate giving bad reviews, but people should know before booking. Do NOT stay here!

Family_with_children

6/10

Pleasant

30 Apr 2026

April

clean room. floor VERY creaky..sink in bathroom had very loose taps

Partner

6/10

Pleasant

22 Apr 2026

Suzanne

We stayed in room 101 at the Econo Lodge April 16-19. The ice machine was not working. Staff said it had been down for a while & they didn’t know when it would be fixed. We had to get ice at the 7/11 across the street. The fan in the AC unit (which was on low) was so loud we couldn’t sleep & had to turn it off. The ceiling in the bathroom had a leak which had stained 2 large ceiling tiles & dripped onto a box of tissues. Neither the ceiling tiles nor the tissues had been replaced. On the plus side the room was clean, the bed comfortable, towels were ample & the TV worked. Our room faced the back and was quiet. Very good location with easy access to restaurants, shopping & Rochester and staff are all very pleasant & helpful. When I asked for an additional pillow the young man on overnight found me one right away.
We have stayed here before and want to continue to do so but it’s important to us that the owners accept their responsibility to repair equipment & facilities promptly.

Partner

2/10

Poor

20 Apr 2026

Alesha

The location was unwelcoming the lobby gave off a run down filthy motel vibe for the price there charging it’s not worth it

Family_with_children

4/10

Poor

11 Apr 2026

Angela

BEWARE we arrived late for a 1-night stay. It seemed OK - well lit with card access, lobby was welcoming, front desk was pleasant. I booked through hotels.com & payed in advance I thought we’d be good to go. Check-in went well until they asked for a credit card. That’s standard - they usually place a hold that releases when you check out. What raised major red flags with me was that they weren’t intending on placing a hold but they were going to take a photocopy of my card to keep on file. I’m sorry but absolutely not. Even with card monitoring through my bank there is no way that I would ever allow someone to take a copy of my card. The attendant did say they would discard it after checkout, but I was not reassured. I’m very disturbed that this wasn’t listed as a requirement of booking. Thankfully, I had a small amount of cash on me & they finally allowed a $100 cash deposit. Unfortunately, we were put in a room with an active leak from the ceiling. It had obviously been leaking for enough time to cause damage to the window, wall, & baseboard (poorly covered with a scrap piece of drywall). We were moved to a vacant room that was at least in better shape. However, that entire hotel was poorly cleaned & in horrible condition. Most of the room doors looked like they had been kicked in & poorly repaired. The HVAC vents were atrocious. Oh, & they advertised free breakfast but there wasn’t any. If it wasn’t so late & we didn’t have to get up so early we would have left.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Scott

The property smelled bad. Sagging drop ceilings, busted up walls and exterior of building, dirty shower stall, active drug use obvious by Narcam dispenser at the front desk!

Friends_and_family Family

2/10

Poor

27 Mar 2026

Craig

Loud heater and air unit. Very noisy got no sleep between traffic going by loud rear unit keep coming in all hours and 18 years talking.

6/10

Pleasant

23 Mar 2026

Roger

At the end of the day, this place served it's purpose of giving me a place to sleep overnight so I could be close by to my destination the following day. Especially with how close it was.

But it didn't really anything beyond that. My room was not in ideal shape with large cracks and tears all over the floor, but clean besides that. I did have trouble with the door locks but everything was secure when I figured it out, even if it didn't look too secure.

Appliances overall worked, but there were some significant oversights. Like the entire power to the bed lights not working, only to randomly turn on while I was asleep at night.

Also was kept up a bit with how noisy everyone in other rooms were being for evening hours.

Service was kind of mixed. Evening of my check-in was alright, but during the check-out the counter was completely abandoned, I could even see the cell phone they left behind. More importantly, there was no way for me to reach someone to know I was ready.

It basically came down to me waiting at the counter until another customer happened to noticed. When I actually did get service though everyone seemed polite enough which I have to give props for with how tired everyone seemed to look.

Probably should update that lobby photo too. Said free coffee, but the photo made it look like more than what was actually there.

Not sure if it was really worth the price, but at least it was cheap. I guess my line for minimum quality was just a bit too high to achiev

Self

6/10

Pleasant

28 Feb 2026

Chet

The room was in good condition, small, and i dont care for the round toilet design. It was tough to fit the key into the lock.
But it was cheap, and no signs of bugs, so im good!

Self

4/10

Poor

24 Feb 2026

Bernadette

Stayed one night as a stay over to continue my travels. The bed was comfortable, but that was the only positive thing. The pillows were as flat as a pancake, the room door looked like it was kicked in at some point, there was no lock on the bathroom door and a piece of the floorboard was missing near one of the beds. Motel is run down and could use some real love by the owners.

8/10

Excellent

19 Feb 2026

Trent

For the price this was a great deal. Simple, clean, and friendly.

2/10

Poor

17 Feb 2026

Chynna

Staff banging on my door extremely early and was very rude

2/10

Poor

14 Feb 2026

Liping

.

10/10

Exceptional

27 Jan 2026

nicolas

I was nice and peaceful

Leisure Self

8/10

Excellent

18 Dec 2025

Leslie

Kind of a no-frills place but perfectly adequate for a night's sleep on the road. Staff we encountered were courteous and helpful. Parking was easy all around the building. Our room was a bit shopworn but clean, with a good little microwave and a small fridge that needed defrosting. Wifi was quite good and the beds were very comfortable. Location was next door to a great eatery. Suburban environment not far from I-390.

Friends_and_family Family

4/10

Poor

04 Dec 2025

Jeffrey

Room Heater was extremely loud and made it unable to sleep unless it was switched off.

Partner

6/10

Pleasant

23 Nov 2025

Jonah

It was a pretty cool decent stay.

Business

6/10

Pleasant

23 Nov 2025

Hector

Good

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

luis

Super Good staff

10/10

Exceptional

16 Nov 2025

Jagjit Ghotra

Miss Lauri the manager is really nice she gave me a really good room and when I wanted

10/10

Exceptional

15 Nov 2025

Shane

Small clean room. Quite location. Ladies that manage the facility are kind and engaging with guests. I'm a truck driver and its a great place for well earned rest. Affordable and close to groceries and restaurants.

Business

4/10

Poor

12 Nov 2025

Elaine

Not very clean. Needs updating.

Leisure Self

6/10

Pleasant

09 Nov 2025

Clif

Friendly staff and extremely affordable but the room had a table but no chair and the bathroom ceiling repair was falling into the tub and floor

Self

2/10

Poor

08 Nov 2025

Amy

It is a terrible place. It smells awful, doors are taped together, deadbolt parts are missing. We checked out after about an hour and went looking for another hotel - most were booked up. Don’t stay here. If you want a cheaper option, the Red Roof Inn wasn’t great but better than this dump.

Business Family

8/10

Excellent

06 Nov 2025

Vivian

The room was clean. The staff was nice. The amenities were great. I love the blow dryer. The parking was very easy. Only concern was that one of the doors was out of order, but besides that everything there was OK.

Leisure Family_with_children

8/10

Excellent

03 Nov 2025

Abraham

Room was clean. Loose toilet. Old night stand. Don't plan on taking a bath. The tub stopper doesn't work. Good parking space. Stores walking distance for food.

Leisure Friends

8/10

Excellent

30 Oct 2025

nicolas

The silence is what stood out to me its very peaceful

Self

4/10

Poor

30 Oct 2025

Todd

Noise from road prevented sleep. Air conditioner only had one fan setting (high). Very loud and cycled on and off. Nightstand light didn't work.

Self

2/10

Poor

30 Oct 2025

Janelle

Dirty & unsafe

2/10

Poor

25 Oct 2025

Steven

Only if you have too

Room was disgustingly unclean and in disrepair, stains on walls, fixtures loose and falling. Didn’t even have a shower curtain

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Pamela

Mostly clean, but the bathroom door had patched up holes and my toilet didn’t always flush. We got two bath towels for three people, I even asked the guy cleaning rooms to leave an extra towel since we had a room for three people and still only gave two. Dirt in corners and wrapper near bed from previous guest.

6/10

Pleasant

20 Oct 2025

Jacqulin

Room reeked of cigarettes. They gave me a room where the lock didn't work, I had to use a key not a key card. Cheap stay if you need a quick place to rest.

Leisure Partner

2/10

Poor

19 Oct 2025

Saramona

Terribly dirty. Wet spackle patch in the bathroom. Vinyl flooring buckled and missing in places. Visibly soiled bedspread.

Business Family

2/10

Poor

19 Oct 2025

Mary Kay

There was nothing to like. It was the epitome of a seedy motel. The bathtub was gross. I chose to go without a shower

8/10

Excellent

13 Oct 2025

lkhaaluu

It is okay

6/10

Pleasant

13 Oct 2025

Diane

Parking was easy. Staff friendly. Could have used another chair in the room.

8/10

Excellent

13 Oct 2025

Suzanne

Location has quick access to Rochester; close to gas stations, restaurants; very quiet; room was large & clean; bed was comfortable; A/C a bit loud but worked fine; rear parking lot appears to back onto a residential neighborhood; they provide bars of soap (not soap dispensers!). Good experience!

Leisure Partner

6/10

Pleasant

12 Oct 2025

Sara

The place needs renovation.

Leisure Partner

8/10

Excellent

11 Oct 2025

Steven

The room was clean, but we encountered an issue of water coming into the bathroom through the ceiling. We were able to switch to a different room by very accomodating staff. They did the best they could with the accomodations but this building is just old and requires improvements via renovation.

Business

4/10

Poor

08 Oct 2025

William

I fell going out one of the doors that had no markings that a it was a step down. Key to the back didn't work. Room was unfinished. I would skip this place,

Leisure Family

6/10

Pleasant

06 Oct 2025

jacob

The bed was the best part of this room. Lots of weird empty space. The toilet was so close to the sink that the toilet paper holder stuck out into the toilet area. The person laying in the second bed can't see the tv

Business

6/10

Pleasant

06 Oct 2025

Malabika

A basic property. Had everything needed. Close to shops, easy parking. Good price.

Leisure Family

6/10

Pleasant

02 Oct 2025

Jerry

Check in was a problem. They had problems with their computer and I got charged three times for our room. We are working on getting that straighten out.

Leisure Partner

2/10

Poor

28 Sep 2025

Sevilay

The corridor and room smelled terribly of damp. The bathroom was terrible. I couldn't even take a shower. I saw burn marks on the sheets. I left unhappy. I promised myself I wouldn't stay in a cheap hotel.

Leisure Family

8/10

Excellent

27 Sep 2025

Clairessa

Friendly and helpful staff. The room needs a few minor repairs. It would be nice to have a small breakfast selection.

2/10

Poor

25 Sep 2025

Timothy

Warning!!!! This is a place I highly recommend people stay away from. The place smells highly of mold and cigarettes. My room smelled so bad that I opened the window all the way. The mattress and covers were very old and smelled bad. I booked for one week but lefted after 3 hours because it is very dirty. A man was sitting behind the back door smoking weed so I parked in front of the building. They did keep all my money and would not refund some back so I just left. Please stay away from here because it is not the same as it looks online.

Business Self

10/10

Exceptional

25 Sep 2025

JAGJIT

Awesome

Business_and_leisure

8/10

Excellent

19 Sep 2025

Mejbah

Good for stay

Business_and_leisure Family

8/10

Excellent

13 Sep 2025

David

Clerk was nice

Leisure

2/10

Poor

12 Sep 2025

Michael

The check in on the 11th was great. Very friendly and charming woman helped me. However, in the middle of the night I woke up with a roach on me. I found two additional roaches in the room. What really made me mad was the phone call I got this morning. The clerk on duty said she was unable to process my payment through hotels.com, and I should call them and get them to call the Econo Lodge. I did this. It took 40 minutes. What I can't understand is how there is no back channel between econo lodge and hotels.com. There must be some sort of service agreement between the two. I find it extremely unprofessional to have guests handle a problem between the vendor and the hotel. However, the person I chatted with at Hotels.com was very kind and very efficient.

Business

4/10

Poor

30 Aug 2025

Reid

THE LOCATION IS CONVENIENT.

Business Self

8/10

Excellent

24 Aug 2025

Joyce

Room was clean, bed was comfortable.

Business Family

2/10

Poor

22 Aug 2025

Nicole

Hair in the bath tub across the wall and toilet seat. Ac cover broken.

Leisure Family

6/10

Pleasant

19 Aug 2025

Juan

No complaints, everything was good

6/10

Pleasant

18 Aug 2025

Jack

Bed was comfortable. The property needs updated. Sketchy people hanging out constantly outside of the hotel.

Leisure Family

6/10

Pleasant

18 Aug 2025

James

It was convenient and reasonable,thanks.

Business_and_leisure Self

4/10

Poor

17 Aug 2025

Paul

Moldy Smelling Room

Room smelled very moldy and I had to sleep with the room widow open. The person at the hotel desk required me to hand him my credit card to be photo copied in order to complete the check in. The property was very run down. There were still covid era signs on the doors requiring guests to be masked in public areas. This just goes to show the lack of property management oversight.

Self

4/10

Poor

16 Aug 2025

Lashonda

The ice machine looked very dirty. The shower curtain was dirty. And to make things even worse was the fact I complained about the ac being loud but it fail on deaf ears. Not was the ac super load the refrigerator made noise too. I asked for maintenance to do something or to be moved and nothing happened. To make matters worse my key to get in had to be reactivated 3 times because “ it couldn’t be around other cards, phones, or anything.

Business Self

4/10

Poor

16 Aug 2025

Lesley

It’s basic which is ok but the property is quite old and dated. Worst thing is the a/c is just barely better than a fan

Leisure Family

4/10

Poor

14 Aug 2025

Chan

The room was dirty especially the bathroom.

Leisure Self

10/10

Exceptional

13 Aug 2025

Aloysius

Was good experience the only tin they need to address is the air conditioner, it can be loud sometimes and the cooling system improved

Business_and_leisure Self

4/10

Poor

09 Aug 2025

Peyton

First room was horrible.
Service was nics they mode us to a different room.
First room has mold in the beds and the air-conditioner.
Second rolm was okay

Business_and_leisure Friends

6/10

Pleasant

08 Aug 2025

James

E once

Leisure Self

6/10

Pleasant

06 Aug 2025

Sheayun

This place is cheap so that’s what you should expect your room to reflect.

Leisure Partner

4/10

Poor

05 Aug 2025

Erin

There’s a place where they used to serve free

Friends_and_family Family

4/10

Poor

17 Jul 2025

Dawn

The outside looked good as well as the pictures but when I got to my room, it had a horrid smell, the bathroom was gross from the unclean bathroom to the broken sink barely holding on for life. Other tiny things like the vending machine taking my money, with all that being said both front desks lady’s were very kind and accommodating.

Business_and_leisure Family_with_children

8/10

Excellent

15 Jul 2025

Timothy

No tissues or plastic cups

Leisure Self

2/10

Poor

13 Jul 2025

Kotun

Front desk, while not rude, was not friendly either. The room smelled slightly of cigarette. The bathroom ceiling had cracks and holes and mold. Pictures attached. The ac was extremely noisy and kept waking me up, the vents on it were broken so I couldn’t redirect the airflow and it was directly blowing on me in bed.

Business Family

2/10

Poor

13 Jul 2025

Jennifer

The air conditioner was broken. It was 80 degrees in the room. And there were bugs all over. We had to check out at 2:30 am because we couldn’t stay there.

Leisure Partner

2/10

Poor

06 Jul 2025

Vickie

This hotel is poorly maintained and designed. The room I got looked like it was a jail cell. Concrete walls and horrible swamp cooler that had mold on it.

Leisure Family

6/10

Pleasant

29 Jun 2025

Verified traveler

Alright stay but will not be returning

Bed and pillows were too soft. Room was musty. Air conditioning is too loud. Bathtub/shower faucet/fixture needs repair. Freezer section of fridge had dark spots - not sure what it is from. Wire of bedside lamp was pulled from the wall (looks like it was supposed to be affixed).

Partner

2/10

Poor

28 Jun 2025

marc

I got the last room apparently. And the clerk just kind of complained about it the whole time. Also, once we went to the room the door wouldn’t open. I couldn’t even stay. Ridiculous

Leisure Partner

2/10

Poor

24 Jun 2025

Wilson

There were beer cans on top of air conditioner, the bathtub had hair inside and the halls smell a lot of weed, place was terrible, lost 113 dollars had to take off with my daughter and wife, couldn't have my family in such a grotesque place!

Leisure Family

6/10

Pleasant

23 Jun 2025

Kristie

The staff was good. The condition of room left a little to be desired. But would stay again. We’ve stayed in worse.

Partner

8/10

Excellent

23 Jun 2025

Fred

Basic accommodations at a good price. Friendly staff.

Leisure Family

8/10

Excellent

21 Jun 2025

Kevin

The hotel did a fine job, it was a good room at a good price. Thank you!

Leisure Self

8/10

Excellent

20 Jun 2025

John

First impressions when opened the door to my room was not the best. But had the basics…

Hardwood Floors. 2 queen beds, A Desk, Chair. Small fridge on the floor. A/C - Heating unit worked good. Clean Stocked Bathroom

However Night Lights next to bed didnt work.

Would I stay there again? Yes because the price (for the area & graduation time of year) was equivalent to my expectations However it was equivalent to what I’ve paid $59-$79 elsewhere….

Self

8/10

Excellent

18 Jun 2025

Trace

The manager was great, really helpful. It was the most pleasant hotel/motel stop on our trip.

10/10

Exceptional

16 Jun 2025

Francis

I was looking for a quick, inexpensive, overnight stay while traveling in the area. Econo Lodge was exactly what I was looking for. Check-in was quick and easy, parking was convenient, and the room was clean and reasonably comfortable. Plenty of hot water for showering, clean towels and bed sheets, as well as a comfortable bed. All in all a good stay, and I would stay there again.

Leisure

4/10

Poor

09 Jun 2025

Ray

Not good

This has to be one of the worst hotels i have stayed in. The room smelled of smoke as if was smoked in forever. The ac unit needs servicing, there were things stuck on the ceiling along with stains from what appears to be tobacco spit. The tub faucet doesn’t allow the shower to shut off, the door anti break in latch is falling off. The positive thing i will say. Bed was comfortable. Phone was missing buttons.

Self