Name: Hampton Inn Rochester-Irondequoit
Address: 1323 East Ridge Road, Rochester, 14621, US

4/10

Poor

20 Jul 2026

Charianne

The remote was broken , the card key to my room stop working at 10pm before i had to check out the next day , i asked in front desk for towels never got them and i paid 381 for one night !

Self

2/10

Poor

17 Jul 2026

Amy

The hotel should not be in operation. It is past run down. Carpets filthy, mold in shower, hole in the shower cieling, broken mirror glass in room. Bathroom floor filthy made my towel black. Breakfast was subpar, no plates. Towels did not have enough had to wait until laundry was done and then they were stained a ragged.

Family

8/10

Excellent

17 Jul 2026

Christina

Lobby area and breakfast very clean and nice. Pool area could use some updating, water was extremely cold, not well insulated windows/doors, ceiling vents rusted and unsightly. Carpet in the rooms was absolutely filthy I was afraid to put my kids on the floor it turned their feet and knees black, the hanging mirror was broken badly cracked in several places, ac worked well but made weird noises.

Family_with_children

4/10

Poor

12 Jul 2026

Tyrone

Requested room cleaning, only did partial cleaning, did not replace towels. Overall unsatisfied.

6/10

Pleasant

12 Jul 2026

Sarah

Staff was very friendly. Room was clean but smelled like the carpet had been wet. There wasn’t any shampoo in the bottle in the shower.

Partner

2/10

Poor

12 Jul 2026

Edward

Worst hotel stay in 20 years.

8/10

Excellent

11 Jul 2026

warren

Breakfast was only ok. No yogurt, no fruit, eggs were gone and not replenished.

Partner

2/10

Poor

11 Jul 2026

Lauren

The air conditioning in our room was not working. The lady at the desk promised us a new room when we came back from eating, then tried to say there was no manager. When my husband asked her if she would have her family stay in a hotel room that was humid and 78-80 degrees, she called the police on him.

Family_with_children

4/10

Poor

05 Jul 2026

Kimberly

Did Not Stay, Room Too Small

Family_with_children

8/10

Excellent

04 Jul 2026

paul

All the employees were extremely helpful. Trenice in breakfast, the front desk people, the house clean staff and John in maintained. They are the back bone of that hotel...
THE MANAGER SUCKS AS A PEOPLE PERSON. HE DOESNT KNOW HOW TO DEAL WITH PEOPLE OR TALK TO A GUST OR HIS EMPLOYEES. HE OVER SELLS ROOMS!!!! AND BLAMES HIS EMPLOYEES FOR HIS MISTAKES. HE SUCKS!!!!
That hotel has lost my business.
Sincerely yours a frustrated guest
Paul Lioy

Self

10/10

Exceptional

04 Jul 2026

Jenny

Great hotel with pool. Amazing breakfast included

10/10

Exceptional

03 Jul 2026

Janet

The staff was very friendly and helpful. The room was clean, spacious, and comfortable. The hotel lobby/dining area was clean and beautiful as well.

Self

8/10

Excellent

30 Jun 2026

Janet

Close to my visit area. Clean room. Bed comfortable. Breakfast was very good. Staff friendly and efficient. Would return if ever in this area again.

Partner

2/10

Poor

28 Jun 2026

Wendy

Terrible. Stay somewhere else! Dirty rooms, mold in shower (no fan in bathroom), ceiling repair in shower looks like it was done by a toddler. Only allowed 2 towels for a room with 4 people. Had to take dirty towels to front desk to get 2 more. Bedding was dirty and there was a layer of dust on the tables in the room. There was tape all over the walls and the carpet felt dirty. For breakfast, there were no forks (really fun with a small child eating waffles), no ketchup, no milk, and rude staff. I have stayed in many hotels and this is by far the worst. I expected more from a Hampton especially for the price.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

William

Didn't stay for breakfast, left before breakfast was served.

8/10

Excellent

25 Jun 2026

William

The room could have been dusted much better. The breakfast was a joke!!! No eggs were served, the fried potatoes were cold, and the orange juice tasted watered down!! Worst breakfast I have ever had!! The staff at the front desk were excellent!!!

Family

2/10

Poor

22 Jun 2026

Kyle

BED BUGS!!!

8/10

Excellent

01 Jun 2026

Amarilys

The establishment was very clean, what I liked the most was the hallways were bright. Breakfast was really good. Had options. My room was:clean, smelled clean, very spacious for 4 people. Didn't feel cramped. The outside area has stores, restaurants. One negative. My room the shade was broken. So bright! light day and night. I let front desk know. They were nice and said to give a complaint to headquarters. NO one to fix it. BUT otherwise I would stay again.

Family

10/10

Exceptional

31 May 2026

Abubakr

good

8/10

Excellent

31 May 2026

Brian

Nice hotel, great amenities. Workers working on the exterior leaving dust and debris. Was pretty loud early mornings during our stay. On a whole a decent experience, and would stay at this facility again. Convenience was excellent.

Partner

10/10

Exceptional

30 May 2026

Carlos

Nice places to visit. See you soon. Love.

Family_with_children

10/10

Exceptional

30 May 2026

Antwan

everything was good room was clean fresh nice the only thing I wish I had a tub and not a walk in shower

4/10

Poor

26 May 2026

Tammy

Lamp in bedroom broke thermostat rigged can't be adjusted hard to rest outside noise loud construction lack of decent parking only had coffee in room for first night no cleaners second night breakfast was fake meat and egg whites will never stay at this hotel chain again

Partner

2/10

Poor

24 May 2026

Melanie

Room was dirty; dog poop on carpet in all 4 corners; huge pee spots; stinking; fist holes in walls; locks had been violently torn off door where it had been kicked in & door facing splintered; no ice; hole in wall where door had been kicked in; no breakfast snack or coffee; host never at the desk always in a guest room close to the desk with significant other/spouse/friend or whomever the person was; looks nice

2/10

Poor

18 May 2026

Patricia

I had reserved an accessible room with wheel-in shower. When I checked in I learned that room wasn't available nor any other accessible room. The only room available was inaccessible. It was late and I had no choice but to stay there. I was told I'd be moved to accessible room the next day, which did occur but it had a tub with shower chair.

The first shower chair was missing a rubber tip on one of the legs and another one was cracked. I did get a replacement the next day. The automatic window shade didn't work and it took 3 times before it was repaired. The breakfast was the same each day and the hot food was mediocre. The toaster had no tabs for the settings.

Self

4/10

Poor

12 May 2026

Angela

The night clerk was obviously inebriated, likely from smoking marijuana, and gave us the wrong room at check in. Literally did not say a word at all. Place smelled terribly of marijuana and people were openly smoking marijuana in the parking lot.

Family_with_children

6/10

Pleasant

07 May 2026

Jeffrey

Was OK place. Room had just about everything needed, but only one lamp. I didnt say anything to management so that's on me. Like I say, it was OK

Partner

10/10

Exceptional

03 May 2026

Omar

Breakfast was great and the potatoes were well seasoned.

Family

8/10

Excellent

03 May 2026

Paul

Nice size room. Quiet. Difficult to lower the temperature of the room

Self

2/10

Poor

02 May 2026

Jeffrey

The 10-year-old lady at the desk could not process my card and check VA. So into Expedia and she still couldn't check me in. She asked me to leave and I did. I try to get a refund through Expedia and they said no. They're going to go with their vendor. If you need a refund from Expedia, they will not back you up!

Self

2/10

Poor

24 Apr 2026

Juliacie

The water in the shower wouldn't go down and they gave us a plunge to get the water out; it wasn't even them to do it. The toilet had dry blood on it. The bed sheets weren't clean. It was terrible. The staff tried to help but they said that the house cleaning is only there every other day

10/10

Exceptional

24 Apr 2026

Felix

Good

Family_with_children

4/10

Poor

22 Apr 2026

Liz

Property is obviously older and there are attempts at maintenance however they are extremely poor. Hallway/Room had very musty odor, carpets were dark and had burns in places, could use a deep clean. Checked in late evening after 8 PM. Went to use shower only to find previous occupants, used soap bar in the shower. Microwave had food in it from last person and not cleaned. Also didn't notice till morning that there were dried stains on top of duvet cover. Had I not been beyond exhausted and needing to be up and back at work at 6am. I would have asked for a refund and arranged different accommodations. At check in the two women were discussing previous guest or a private convo. Neither provided information about breakfast hours or other amenities (nothing listed in room either). When asked which side of the hotel my room was on, explaining I like to park underneath it so I can see my car. Was told room would be on left side, but what they failed to mention is that there’s absolutely no parking on that side. Had to park in back at end of building, with no entrance or door access (key lock was taped over with duct tape) to get in. Had to walk all the way around to get back in and up to my room. I chose to not go to breakfeast in the morning and just leave and get to work.

Self

10/10

Exceptional

22 Apr 2026

Melissa

The property was very, very clean and the staff were kind and helpful. The morning buffet attendant went out of her way to accommodate our children.

Family_with_children

10/10

Exceptional

05 Apr 2026

Dorothy

Was clean. No hot tub

Family

8/10

Excellent

05 Apr 2026

Dorothy

Breakfast area was messy. Blind in room was broken

Family

8/10

Excellent

03 Apr 2026

Mary

The breakfast could use so help. Eggs watery, our room was clean but had food crumbs under cushion of chair and no blinds on window. Staff said they would have maintenance put them back up but didn’t which left street lights shine in at night. Other than that I would stay there again

6/10

Pleasant

20 Mar 2026

Lisa

The room was musty & dusty. Pillows were good, bed ok, bedding was poor.. Staff was friendly in all areas, easy fast check in.

Partner

4/10

Poor

18 Mar 2026

Erin

The reason why I rated Hampton Inn, sort of low is due to the pool was not operational. I specifically rented a room at this hotel because of the pool and it was my daughter‘s 18th birthday.
I also found a small bug in my bed however I was so tired and a little tipsy. I did not call down to report it.

Erin E Courtney

8/10

Excellent

15 Mar 2026

Kenneth

Fine, standard hotel.

Partner

10/10

Exceptional

14 Mar 2026

Candace

The breakfast was great! Staff was attentive and friendly. Property felt safe and was clean.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Ann

Staff was very accommodating as I needed to use a refrigerator to some perishable items that would not fit in the room refrigerator.

4/10

Poor

08 Mar 2026

Richard

Property is clean inside.
When checking in we were told the pool is closed. Which is unfortunate and would have chosen elsewhere had we been made aware of it but not the biggest deal.
Quite.
Breakfast was good.
My morning shower was less than warm. Like maybe Luke warm but mostly cold. Which should never be a thing when paying for an overnight stay. That's why I give a low star. I don't get out much. I don't get a peaceful shower ever. I looked forward to a nice hot relaxing shower. I didn't even get my hair cuz of how cold it was. My husband's shower was also cold so it was not a matter of needing to warm up. My shower the night before was warmer. Not hot but definitely good enough.

Partner

4/10

Poor

08 Mar 2026

katie

There was no where to park so I had to park next to the hotel in a different lot and climb a snow mount to get to the hotel. The hotel was dirty and smelled horrible. Staff was very friendly and helpful.

Family

6/10

Pleasant

03 Mar 2026

Susanna

Room is clean, furniture needs to be updated.

Partner

6/10

Pleasant

27 Feb 2026

Michele

Room was nice and clean. I didnt have any towels ( except wash cloths) in either of my rooms.

Family_with_children

2/10

Poor

25 Feb 2026

Aneil

Neighbouring room

6/10

Pleasant

24 Feb 2026

Christine

Staff was great. Very friendly and helpful. The rooms were a bit run down. We stayed here a few years back & it was very nice. The walls in the room looked stained and beaten up. The pillows were awful. The side doors were all locked in the middle of the winter. So we had to walk all the way from the back of the hotel to the front of the building (slipping and sliding). Not sure why the key cards weren’t opening the side doors.

Partner

8/10

Excellent

23 Feb 2026

Adam

Staff great

Family_with_children

6/10

Pleasant

22 Feb 2026

Lori

Room was clean and comfortable.
Pool had no towels and water was cloudy. Probably shouldn't have taken the kids in it but that's what they were looking forward too. I found staff in laundry room that were able to get us towels.

Family_with_children

10/10

Exceptional

20 Feb 2026

Susanna

Clean and comfy bed

Partner

8/10

Excellent

20 Feb 2026

KATHLEEN

Clean room

Family

10/10

Exceptional

20 Feb 2026

Paul

Clean rooms and friendly staff

Partner

8/10

Excellent

17 Feb 2026

Julia

staff was amazing and kind

Friends_and_family Family

2/10

Poor

16 Feb 2026

Lanique

The room was not cleaned properly it had grime and hair the faucet in the shower wouldn’t turn on. We had to get our room changed, it was literally no hot water in the shower. The carpets was disgusting. The whole building smelled like chemicals the pool water was disgustingly dirty with chemicals in it and I’m not talking about chlorine. The ceiling look like it was ready to fall in with water damage, which means nine times out of 10 the water from the ceiling is leaking into the pool, which caused it to stink and for the water to be discolored. The bottom of the pool felt slimy. But the staff when I checked in was amazing they did switch my room, but the room was not better. The place is completely outdated. If I could’ve got a full refund, I would.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Jennifer

The pool was full of Clorine so bad the kids eyes burned we couldn’t enjoy the pool for more than 20 minutes. The room had no heat just cold air blowing out the vents

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Kericiann

I loved the cleanliness of the room, the bathroom was also fresh and clean. The bed linens were clean, fresh and comfortable. Pillows were fluffy as they should. The staffs on duty were friendly and courteous. The breakfast buffet was delectable. I had a great stay.

Business Self

4/10

Poor

02 Feb 2026

Milagros

Th pool have a lot of Clorox my eyes was on fire and I was only watching my kid

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Michael

The bathroom toilet was rocky, the bathroom door would not lock. The shower had cracked tiles. The place was adequate but felt tired and run down. Needs a face lift. Fitness room was good but pool area and pool were both very cold.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Michelle

Shower not hot water enough

10/10

Exceptional

28 Jan 2026

Maria

Great customer service. Clean and contable.

Business Partner

10/10

Exceptional

21 Jan 2026

Brian

Excellent staff, room, and breakfast

Business_and_leisure Self

10/10

Exceptional

21 Jan 2026

Brian

Excellent staff, room, and breakfast

Business_and_leisure Self

10/10

Exceptional

20 Jan 2026

Luke

Good, clean rooms nice place good staff

Business Self

10/10

Exceptional

16 Jan 2026

ronald

Everything was good. I needed a room close to the local hospital. This was it. Staff very friendly and helpful.

Business Partner

10/10

Exceptional

13 Jan 2026

Antoinette

Great !!

2/10

Poor

12 Jan 2026

Hector

I love this hotel, but for some reason the last 3 times I’ve stayed there they have no hot water. The past 2 times it wasn’t an issue since it was during summer. But this time it was brutal. Freezing cold outside and not able to take a hot shower was horrible. Then the owner doesn’t care at all. He doesn’t care to fix the issue. The manager was a pain. Only person I’ll say did what he could was Nigal. I hope I spelled his name right. That man deserves a big time raise. This hotel should be reported.

Business_and_leisure Self

2/10

Poor

11 Jan 2026

Erica

There was no hot water. I learned it had broken three days prior to my stay and there was no advance notice.

6/10

Pleasant

10 Jan 2026

Sarah

The room was in good condition. But no hot water for three days! Cold showers are not fun in Rochester, NY winters!

Business_and_leisure Self

8/10

Excellent

09 Jan 2026

Allan

It was acceptable. Clean, good breakfast, comfortable room.

Self

8/10

Excellent

04 Jan 2026

John and Marie

Everything was fine, but staff inadvertently set of the fire alarm two times- once during the day and once in the middle of the night which disturbed our sleep.

Partner

10/10

Exceptional

31 Dec 2025

Matthew

Staff were all very friendly

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Debra

Christmas Eve and all was well. Staff very polite and professional, room was clean and spacious.

Partner

8/10

Excellent

30 Dec 2025

Sadavia

100/100 | Kayla & her team are awesome ! Had a little issue & everything was resolved same day within 10minutes. Of course I’ll be back when visiting

Leisure Self

10/10

Exceptional

30 Dec 2025

Monicca

Clean room

Partner

2/10

Poor

29 Dec 2025

Michael

Piss stained sheets,clumps off black hair in beding. Forced to check out at 1100pm in a blizzard. Did not stay. Want a full refund.!!!

Leisure Family_with_children

8/10

Excellent

27 Dec 2025

Ollie

The stay was nice as always

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Brian

Great stay. Great Staff

Business_and_leisure Self

8/10

Excellent

20 Dec 2025

Donald

as clean and staff was very good.

10/10

Exceptional

17 Dec 2025

John

Staff was very helpful

Business

8/10

Excellent

15 Dec 2025

Glenn

Absolutely no complaints

10/10

Exceptional

14 Dec 2025

Kericiann

From the moment I checked in, the staff on duty was very pleasant. I hotel was quiet and looked to kept up. My room was cozy and comfortable, the space was clean and smelled fresh. The bathroom was properly cleaned and the towels were soft. The hot water in the bathroom made for a relaxing bath. My only issue was that the toilet paper wasn't charmin soft as I like. The bed linens were fresh and clean, the bed was the perfect combination of softness and firm. The pillows were very fluffy and to my liking which resulted in a great night's rest.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Brian

Staff, cleanliness, and easy check in really stood out

10/10

Exceptional

10 Dec 2025

Erica L

The customer service

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Suzanna

All was in good order

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Paul

Breakfast was fresh

Leisure

10/10

Exceptional

05 Dec 2025

Gregory

The room was clean, the staff was so friendly and helpful, I loved the fact that they text you to check on your needs or complaints and they were very quick to respond or bring anything we needed. Breakfast was even good and well stocked.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

ze

great stay

6/10

Pleasant

30 Nov 2025

Amanda

I was told my room would be serviced daily. I asked so I could adjust. My room was only serviced once. Twice I had to ask for clean towels and paper products which had run out.

10/10

Exceptional

28 Nov 2025

Pamela

everything was perfect and we are anticipating the same delightful \"vacation\" with you over the Christmas holiday.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Susan

Keira or Leila has been great All the front desk people have been so attentive.

Leisure Self

6/10

Pleasant

25 Nov 2025

Theodore

Front desk uncooperative on two occasions. We had requested the room be made up early afternoon of the second day, and clean towels provided. Didn't happen. We had to go down to the front desk to get the clean linen. No one was at the front desk when we tried to check out; just a note saying \"we had to step away and will be right back.\" After 15 minutes, still absent. We've never before stayed at a Hampton Inn where customer service was so faulty. Will not be back.

Leisure Family

2/10

Poor

24 Nov 2025

Paula

They did not have my reservation even though I presented the charge on my online banking. I would like a refund and the room I got was twice what my booked room was. So I’m not happy !

4/10

Poor

18 Nov 2025

Cynthia

This is the second time we stayed at this hotel. First time was slightly better. Check in went fine, staff was very nice, room was clean. However the heater/ac unit didn’t work properly. Walked into the room which was 75 degrees-very, very warm, which is understandable because Rochester seems to be cold almost all year (lol), but too warm for us Long Islanders. We attempted to cool the room down by lowering the unit, but it wouldn’t work at all, though the unit did make a lot of noise as if it was turning a compressor on and off - it actually didn’t work correctly until about 4 in the morning. The beds were also so firm it felt like sleeping on an ironing board and very noisy all around us. You could hear the people in the rooms next door and upstairs and even very clearly hear everything outside. We have to make one more trip to Rochester, but likely will not be staying at the Hampton Inn a third time - I must say despite my complaints, it is far superior to the Holiday Inn Express down the street from this hotel.

Family

10/10

Exceptional

16 Nov 2025

Molly

Staff was superb. The room was clean and cozy. Thank you!

10/10

Exceptional

14 Nov 2025

Jason

Best place ive been

8/10

Excellent

10 Nov 2025

Peter

Friendly staff!

Self

6/10

Pleasant

05 Nov 2025

Barbara

The room had a bad odor. it

Business

2/10

Poor

04 Nov 2025

Shawn

No hot water for 2 days, clogged sink and bath tub for 2 days, had to ask for clean towels over and over for a 5 day stay, and last night there a teen soccer team was screamin and slammin doors at 5am. Told front desk which was a waste of a dial. . Where is the 20% discount and have not. Not enough for this place.

4/10

Poor

29 Oct 2025

Sarah

Staff was very unpleasant and no hot water

Family