Red Roof Inn Rochester

Red Roof Inn Rochester – Airport

United States , Rochester - NY
ROCHESTER, 155 Buell Road
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100 reviews shown

6/10

Pleasant

27 Mar 2026

Bart

Close to airport, not much in the area. You get a bed and a warm shower. A bit older and not much around. Does have a lot of electrical vehicle charging stations there though.

Self

6/10

Pleasant

26 Mar 2026

LOUIS

Its proximity to the airport is a plus. No amenities, but it’s ok if one just wants basic lodging.

2/10

Poor

11 Mar 2026

Tenisha

Not clean for anyone to say

Friends_and_family Family

8/10

Excellent

01 Mar 2026

David

Staff was friendly and efficient. Room was not good but we always make the best of it. Shower head broken. No garbage can in bathroom. Towels were thin and looked like rags. Sheets were too small for bed, torn and had cigarette burns. Room window was filthy with dead flies, hair….Fridge had no temp control and items froze over night. The room served it purpose. .

10/10

Exceptional

26 Feb 2026

Carlos

Staff were great

4/10

Poor

19 Feb 2026

Karen

The towels were not clean plus they only gave us on washcloth and to very small bath towels. The bathtub was very unsightly and when called the front desk no one answered the phone we had to go ourselves to find an employee. No blow dryer, no coffee pot in room

8/10

Excellent

17 Feb 2026

Nichelle

The room was clean need better pillows

Partner

2/10

Poor

27 Jan 2026

Regiñaldo

No me gusta

4/10

Poor

13 Jan 2026

Christopher

Room poorly maintained

Self

2/10

Poor

12 Jan 2026

Carol

Room was not cleaned properly. It was disgusting !

Friends_and_family Family

4/10

Poor

10 Jan 2026

Amanda

The parking was okay. We didn't need laundry services.

Business

6/10

Pleasant

27 Dec 2025

James

Staff was very nice. But the place is a little rough around the edges. Room smelled strongly of bleach. No washcloth or hand towel. Loudest heater/AC I have ever encountered. Just a cheap stay near the airport (I had a 5:30am departure).

Leisure Self

4/10

Poor

19 Dec 2025

Leslie

Rooms were not cleaned properly and the appliances were poorly maintained. The bedding consists of a sheet set and a throw blanket. That's not enough to keep warm. The heater unit was loud and didn't reach the set temperature. It was a chilly NY night. I'm was less than impressed.

Leisure Partner

8/10

Excellent

19 Dec 2025

Kevin

Yes

10/10

Exceptional

11 Dec 2025

Oneal

It was ok

2/10

Poor

05 Dec 2025

Elton

This was a bad stay. Smelled like smoke and weed even in a non smoking room. Now our whole luggage and clothes must air out. The staff did try to help, but when you allow smoking in the building, it's gonna get everywhere. The room wasn't done up property, precious guest garbage was till there, but they did try to fix it. We are a family with young kids, tried to save a couple bucks, but man, thus was ghetto. Sorry guys, fail. Other guests seemed like they needed a home, not a hotel. They were cheap, but you get what you pay for. But is this what you want your business to be known for?

Leisure Family

10/10

Exceptional

20 Nov 2025

Heri

Clean rooms

Leisure Self

2/10

Poor

10 Nov 2025

Brianna

Very bad

2/10

Poor

07 Nov 2025

Stacy

Literally minutes away from the airport, but conditions of property are poorly maintained.

8/10

Excellent

06 Nov 2025

Tylisia

Nothing

Leisure Friends

10/10

Exceptional

05 Nov 2025

William

It was good for the price. Clean and neat.

10/10

Exceptional

02 Nov 2025

Landale

The Room Was Spotless & Staff Very Nice
& Respectful 5 ✨️✨️✨️✨️✨️

Self

2/10

Poor

26 Oct 2025

Paul

We felt unsafe. There were no family restaurants nearby. Road cinstruction was difficult to get around.

Leisure Pet

6/10

Pleasant

25 Oct 2025

Gloria

Front desk staff was courteous. Pillow case needed to be cleaned. Overall experience was fair.

6/10

Pleasant

24 Oct 2025

Luz Marie

Parking was fine. I didn't use the laundry

Friends_and_family Family

8/10

Excellent

22 Oct 2025

David

Convenient location.

Leisure Self

2/10

Poor

19 Oct 2025

Jerald M

Sheets blankets were FILTHY staff changed it all out for me. Room was supposed to be non smoking room. You can smell the smoke!! No shampoo no soap ripped tattered threadbare towels no Tissues room did not have iron …. Floors furniture not clean ….. bathtub gross.

2/10

Poor

15 Oct 2025

Jequan

No towels or tissue

8/10

Excellent

13 Oct 2025

Keisha

Clean room more

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

michael a

Clean room

Business Self

2/10

Poor

05 Oct 2025

Brandon J

Just choose another place to stay because this place too dirty for the price to pay

Partner

10/10

Exceptional

30 Sep 2025

Cedric

Clean and decent staff

Partner

2/10

Poor

28 Sep 2025

gabrielle

The room next door sounded like they were throwing a party at 1am. Front desk did nothing to resolve the situation, and it was decided to just go home at 2am. This hotel is trash, do not stay here

2/10

Poor

28 Sep 2025

Pete

Stained sheets, horrible bed, seedy clientelle in the property and neighborhood... do I need to go on?

Business

2/10

Poor

22 Sep 2025

Rebecca

Made reservation for a handicap accessible room but was told none were available on arrival. Unable to take a shower- no hot water. Front desk argued with me when I reported the water problem stating I didn’t know how to use the faucet.

Leisure

2/10

Poor

22 Sep 2025

Dave

Do not stay here if you have kids. The place is very dated and dirty. Staff allowed me to check the room before checking in. Gald he did, room is dated. Bathroom was dirty with broken faucet.

Leisure Family

6/10

Pleasant

21 Sep 2025

Terrencio

The dispensers in the bathroom were empty. The tube look like it was not clean and the mirror in the bathroom had spots all over it.

Leisure Self

2/10

Poor

18 Sep 2025

Kati

When i got there , i was given a key to checkcout the room before hand. The room wasnt even close to as nice as any photos, it was very run down. Holes in the bed sheets in a non smoking room, I found black hairs in the sheets, all of the buttons in the AC were smashed out, no soap in the bathroom, but the bathroom was KINDA clean. My partner and I were in the room for not even 5 minutes discussing our other options, and as i decided to ajust my clothes in the bathroom ,the guy walked in, so I shut the door for privacy. He asked us if we wanted to stay and my partner expressed how he didnt like the room. The worker went from panick to trying to reason by offering more blankets and other things to anger after we discussed we didnt want it and started to use things against me like how i was in the bathroom and how i now had to pay for the room. He held onto my ID and wouldnt give it back. My drivers ID. He still has it. I left after the hostility interaction. Also, theres photos and videos of bed bugs posted by others as of recent. Not a good stay, nor place. Dont reccomend. Worst place i have ever seen. The best part was the parking lot.

Partner

8/10

Excellent

01 Sep 2025

Tim

Convenient and trouble-free.

Leisure Self

2/10

Poor

24 Aug 2025

Scott

The bathroom was disgusting. The sheets and pillows had stains. I left the sleeping bag in my room that I bought at Walmart for your next guest. The domestic violence outside in the parking lot was so sad to say the least. The gentleman running the front desk was nice and let me look at the 1st room that he offered me that had a shower that was dripping and a toilet that had remains left in it. The 2nd room was not much better but it was close to the airport.

Business_and_leisure Self

8/10

Excellent

23 Aug 2025

Jean

prety good value for the price. would be nice to have an elevator.

Leisure Family

2/10

Poor

22 Aug 2025

Alfonso A

I was for one day only, I requested a receive and the front desk guy declined it...

Business Family

2/10

Poor

20 Aug 2025

Pauline

We Went in our room turned the lights on, and saw cockroaches, went down to check out, and couldn't get refunded!

2/10

Poor

18 Aug 2025

Kim

We stayed in this place about 30 mins til we found another hotel!!! THE SHEETS AND BATHROOM ARE DIRTY!!! They are selling drugs and other things this place is the worse place I have ever been in DO NOT BOOK THIS PLACE!!!! A MAN WALKED UP TO MY CAR AND ASKED IF I HAD WHITE GIRL LIKE WHAT

Leisure Family_with_children

2/10

Poor

14 Aug 2025

Heathcliff

I had an idea of red reproof hotels from the past but this place smells marihuana from the main door to the bedding. Hair everywhere in the room. Please a little respect to consumers. Its a dumpster.

Leisure Self

4/10

Poor

10 Aug 2025

Timothy

The frondesk staff was top notch. They were polite professional, and welcoming. I can not say enough about them. They are the glue keeping thatvplace together. The facility is what it is, it needs a remodeling and periodic maintenance.

Business Self

6/10

Pleasant

09 Aug 2025

Daniel

Close to ROC airport is good; I walked to hotel in pm after turning in the rental car; 15 min. walk each way!

Leisure Self

10/10

Exceptional

08 Aug 2025

Lavonne

Decent stay

Business Self

2/10

Poor

28 Jul 2025

Arman

Not for me.

Not for me.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Oneal

Great place

2/10

Poor

26 Jul 2025

DORSHELL

Filthy dirty raggedy nasty nasty nasty hotel

Business Family_with_children

4/10

Poor

26 Jul 2025

DORSHELL

One of the worst hotels I ever stayed in

Business

2/10

Poor

24 Jul 2025

tewodros

No clines very derty room no soap tha service very poor everything notgood.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Bettina

Very dirty and bugs

4/10

Poor

16 Jul 2025

Verified traveler

The overall experience was mediocre at best. The gentleman who checked me in was very kind and it was a quick process. They even upgraded the bed sizing for free. This does not make up for the other issues however. It is summer time and they have a humidifier running in the hallway which caused the entire hallway, and the room upon first arrival, to feel extremely muggy and hotter than normal. The room had some cleanliness issues. Hair found on the sheets, the corners of the bathroom and main room both had clearly not been swept, as well as the top of the night stands. I stayed here because it was the cheapest room in the area and now i see why. I likely wouldnt return if given the option of something else withing 100 dollar difference

Self

8/10

Excellent

10 Jul 2025

Robert

Overall it was pretty average for the Rochester area..

4/10

Poor

07 Jul 2025

Verified traveler

There's no security. From the moment you walk in, the smell of cigarettes hits the room, and the clothes in the room have picked up that foul odor, and the mattress and pillows are incredibly uncomfortable. The only thing I can say was that the shower water pressure and temperature were good. In general, they need to renovate all the rooms. We occupied two rooms, and both were in the same, terrible condition. We've used these hotels in other states before, but this one was the worst experience. The young man at the front desk was attentive.

Partner

2/10

Poor

02 Jul 2025

manuelis

I didn't like this please

10/10

Exceptional

01 Jul 2025

Malik

Great place

Business_and_leisure

2/10

Poor

25 Jun 2025

Emily

The bed was full of crumbs and hair from the previous occupant; the sheets had clearly not been changed. There was wet brown slime on the floor. The window was broken and could not fully shut. There were only two pillows in the whole room and some lights did not work. Fixtures were rusty and gritty, walls were smudged with brown. Front desk staff argued with me claiming that the room was perfectly fine. He refused to refund me claiming I had \"used the room\" even though I only went up, saw that it was filthy, and immediately went back to the desk to check out again. I swear I'm not a fastidious customer, I'm a frequent traveler and this is the first time I've ever refused to stay in a hotel.

Business Self

8/10

Excellent

24 Jun 2025

Jerome

close to Enterprise car rental (5-minute walk)

Family

2/10

Poor

23 Jun 2025

Hafsa

The room was dirty asf

6/10

Pleasant

22 Jun 2025

Richard

Grade of D+ to C-

Leisure Partner

4/10

Poor

22 Jun 2025

timothy

This hotel was fairly cheap compared to the other local hotels and was a quick walk in late spring to the airport.

Unfortunately the room was dirty, the shower had long hair all over the walls, with no soap or shampoo in the shower, the bed was pretty much a king sized cot, complete with thin sheets. The lights on outside made it so it looked like it was day time at 1am with the blinds closed. And the ac was load, clunky, and extremely dusty. There was also wear and tear throughout. Not the worst hotel Ive ever stayed at, especially for just an 8 hour stop over, and if I needed to have a quick stay for a super early flight again, I would probably even consider coming back, but definitely not for a longer stay than that.

Leisure Self

10/10

Exceptional

18 Jun 2025

Dorothy

I choose to stay here after renting a creepy and uncomfortable hotel the night before. I called and spoke to AK and he was very helpf

Friends_and_family Family

2/10

Poor

09 Jun 2025

Tianna

Roaches and unclean rooms

Business_and_leisure Family

10/10

Exceptional

09 Jun 2025

Quintin

Have no complaints as there was no problems as well anything i requested was made accessible management was professional and courteous.

Leisure Partner

8/10

Excellent

08 Jun 2025

Cristina

The staff took care of your questions or problems immediately!!!

Business_and_leisure Partner

10/10

Exceptional

31 May 2025

Sara

Great value for the price.

Leisure Partner

4/10

Poor

28 May 2025

Louise

The reception area was clean and staff was ok
Rooms were dirty no extras of any kind . Fire alarm went off for aprox 20 minutes that’s when I realized how dirty the glass was. Wasn’t sure if it was smoke or just dirt

Business_and_leisure Self

2/10

Poor

24 May 2025

David

Room was very dirty. Curtains were gross and covered in dirt and dust. The AC vents had probably never been cleaned. No soap or shampoo in bathroom. Overall this place wasn't worth 100 even for a late night place to crash.

Self

6/10

Pleasant

19 May 2025

Katrina

It served its purpose, need a renovation

Leisure Family

8/10

Excellent

19 May 2025

Lin

Simple and friendly

Quiet location away from traffic. Water pressure in the shower needs some help. Short drive to University of Rochester. Warm shower and comfortable beds, met the needs of a simple traveler. Friendly puppy greeter, loves chin rubs.

Partner

2/10

Poor

18 May 2025

Edwina

It was honestly an awful experience. The sheets were stained, the room facilities were old and outdated. The water caused me to have hives. The bathroom was leaking. No one cleaned the room. There was a dog that kept barking. Not a good look for the hotel. Do not recommend.

4/10

Poor

16 May 2025

Teresa

I reserve this this hotel because my son was graduating from SUNY Brockport University and it’s a 4 1/2 hour drive from Ohio. I called. I had a late check in because I couldn’t get there at 3 o’clock. I didn’t get off of work in Ohio until five so I got there about 845 Ish When I walked in the room it stunk musty smelly. The mirror in the bathroom was filthy. I didn’t cover up with any of the blankets because the bed did not even look like it was inviting to sleep in the pillows reeked I had to take my T-shirt and use it as a pillowcase because it smelled so bad The bathroom sink faucet water barely came out of it in the drain in the bathroom sink faucet, which I took pictures had cigarette butts down the drain put on the air conditioner and that reeked to high heaven. I checked out May 16 at 8 o’clock in the morning I didn’t wanna stay anymore. It’s not a very pleasant place. It needs very much updating and for the price I paid it wasn’t worth my stay. I will not stay there anymore. I even have pictures that I took for proof.

Leisure Self

6/10

Pleasant

11 May 2025

DONNA

Everything needs upgrading. This hotel is too close to the airport to not reflect the constant business that I am sure it receives.

2/10

Poor

11 May 2025

Dawn

Book the room for two nights only stayed one because there's no way I can be inconvenience two nights in a row with the filth the shower curtain had black mold on it the bottom of the tub was black the side table wasn't even cleaned off I had to go buy my own washcloths and sheets it was just gross

10/10

Exceptional

07 May 2025

Jasmine

Will consider staying again

Leisure Self

2/10

Poor

25 Apr 2025

Kenneth

Very disappointed

The room next door 241 must have been dealing drugs or running prostitutes because the traffic was non stop. People stomping around, slamming doors, hanging in the doorway and seemed like they were moving furniture all night long. They also had a dog that would run back amd forth the entire time when left alone in the room. Was impossible to rest. Ended up leaving early.

4/10

Poor

14 Apr 2025

Melissa

The only clean things were the sheets. The bathroom was dirty. The floor was extremely dirty. A better housekeeping can go a long way. I was also greeted by a German shepherd. I love dogs but in a commercial Place they should not bark at everyone coming in. People were noisy. I could hear everyone walking and talking on the hallway and the loud cars at the parking lot. It was only one night… but at least the bed smelled like washed linens.

4/10

Poor

12 Apr 2025

Destiny

The room was not clean the vent has stuff stuffed in it that people have left there’s marking all over the walls the bathroom clearly dirty I didn’t find anything wrong with the bed but still felt icky being in the room alone good if you don’t have money to afford something else but otherwise I wouldn’t stay here long term

Leisure Partner

2/10

Poor

05 Apr 2025

Denise

Room wasn't cleaned properly. Hair in shower and tub, asked for towels because none were in the room and received 1 towel for 2 adults, the towel was stained with ashes, no ice bucket in room or cups.

Partner

2/10

Poor

16 Mar 2025

Debra

No towel in the bathroom, tub was dirty, no iron and no HAIRDRYER

Leisure Self

10/10

Exceptional

13 Mar 2025

Djibrilla A.

Super cool and easy acess

4/10

Poor

25 Feb 2025

Jessie

It was very run down. My blanket had a burn hole in it. The hand soap dispenser was empty. And there were piles of trash up and down the hall.

Leisure Partner

6/10

Pleasant

04 Feb 2025

Ronald

This was a very inexpensive stay after I came in late from the airport. Staff was very nice. I cant say anything specifically wrong or right. Very close to the airport.

Business Self

2/10

Poor

03 Feb 2025

Christopher

Clown show

The TV didn’t work, the place smelled bad, they shut off my power at 8:00am and someone came by to ask me if I was supposed to be there. When I told them I was they turned my power back on. Will never go back.

Business

2/10

Poor

19 Jan 2025

Louis

the shower head wasn't properly plumbed in.

Leisure Self

2/10

Poor

02 Jan 2025

Robert

Awful hotel

Friends_and_family Family

4/10

Poor

20 Dec 2024

Jacob

Very uncleanly

2/10

Poor

06 Dec 2024

Edward

My hand soap canister, body wash and shampoo where empty for my entire stay. I told reception about it and they never refilled it.Room was not cleaned and bed was never remade during entire stay. The free continental breakfast was a absolute joke. I will never stay at any red roof again.

Business Self

2/10

Poor

05 Dec 2024

John

This hotel was a complete dump … surly staff … atrocious room with “suspect” matter on the floor and walls in the bathroom … absolutely disgusting…

Leisure Self

4/10

Poor

21 Nov 2024

Mary

Look Elsewhere

The photos are deceiving, it has seen much better days. When we arrived, there was only one pillow and no comforter on our bed. After we requested, we were given a blanket. The room had clearly not been cleaned well and needed an upgrade.

Staff is doing the best they can but its clear that this is more of a long-term stay place than a hotel and very little staff. I would look elsewhere.

8/10

Excellent

09 Nov 2024

Michael

It was not far from the downtown area

Business_and_leisure Friends

8/10

Excellent

04 Nov 2024

Kevin

The gentleman at the front desk was kind and very very welcoming! The hotel is conveniently a 17 minute walk from the airport and a 4 minute drive. Definitely an ideal spot for a one night stay (what I did). The hotel definitely needs some renovating to do and cleaning. There is a small lobby lounge and on site parking. Wall are thin - Try and get a room as far away from entrance, you will hear all the noise from people coming in and out and it kept me up at night! Overall, a good place to shower and lay down for a night.

Business Self

2/10

Poor

28 Oct 2024

Sherief

The front desk was disaster , impolite, rude , cancelled my reservations instead of me calling earlier and saying I will come late and next day took the money inspite of not spending the night there
Disaster

2/10

Poor

27 Oct 2024

Verified traveler

Avoid this place

Terrible hotel. Room was dirty, splatter on walls and ceiling, garbage on floor (see plum seed), dirty bathroom, dirty wiped mirror and television. Sheets were missing on one bed. Smell of pot in the hallway. Missing half of the snap over door latch. Definitely will not be going to a Red Roof Inn again.

2/10

Poor

27 Oct 2024

Katlyn

The room was very dirty. The guy at the desk was super nice.

Leisure Partner

2/10

Poor

27 Oct 2024

Tyleene

This place was dirty had holes in the walls smelled horrible

Family

2/10

Poor

20 Oct 2024

Eamonn

Reception was unmanned at arrival. I had to dial a number to get someone to come out to reception. No bath towels in room. Property run

Real rip off for 200$ - pictures on Expedia bear no resemblance to the actual property
Very difficult to get a taxi to airport as it is only 5 minutes but too dangerous to walk

Guy at reception on Sunday morning was extremely nice & offered lift to airport if taxi was a no show

Leisure Self