Name: Super 8 By Wyndham Henrietta/Rochester Area
Address: 1000 Lehigh Station Road, Henrietta, 14467, US

6/10

Pleasant

27 Jul 2026

James

They do not have breakfast anymore, however, in the descriptions and amenities, it says, \"Free Breakfast\"!!!! Which should have been included in my price....

8/10

Excellent

25 Jul 2026

Suresh

.

6/10

Pleasant

24 Jul 2026

David P

Staff has been very disrespectful

10/10

Exceptional

22 Jul 2026

Paul

A great place with a wonderful staff.
The room was perfect and there was plenty of parking.

4/10

Poor

21 Jul 2026

Anna

Did not feel safe staying here as a woman with a child.
Room was clean. However, toilet got clogged. Basic amenities. Quiet.
No elevator. Only stairs to second floor. Was put on second floor with elderly family members even though I requested first floor.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Randall

Dirty and not accommodating

Self

8/10

Excellent

21 Jul 2026

Jordan

It was ok for the moment it was a lot of teenagers running around the halls and having parties

Partner

2/10

Poor

19 Jul 2026

Jane

This place was FRIGHTENING! We could NOT check in because there was no one at the front desk! We tried everything to find someone to no avail. Then we saw two young men with hoodies on run out of the hotel. At that point we left and went to the lovely Marriott up the street. Do NOT even consider this place! Scary!!! Stay away!

8/10

Excellent

18 Jul 2026

Dannette

24 hour coffee and tea, but no breakfast

Partner

8/10

Excellent

16 Jul 2026

Kathy

There was leak in bathroom toilet. Broken ice bucket. Breakfast not on site had to go to another hotel ended at 9 am

Partner

6/10

Pleasant

14 Jul 2026

Gabriella

The hotel and its surroundings were sketchy and the people staying at the hotel even more so, BUT the staff was very friendly, the rooms were clean and actually way better looking than the outside of the hotel. For the price, it was a good stay.

Self

6/10

Pleasant

13 Jul 2026

Meagen

When i arrived at the hotel I went to go shower and there was hair in the toilet and shower like it wasn't cleaned before I got there. I cleaned that myself however when I went to go lay down there was hair on the sheets like it wasn't changed. The mini fridge was dirty and the microwave. Also everything was super dusty. I would recommend a better cleaning person. I did go to the front desk about my sheets they did come and put new ones on. Also my last night there there was alot of traffic and partying going on above my room. Looked like hookers walking in the parking lot. Not a place I felt safe my last night. Sorry for this review but it wasn't a good stay for me.

Self

10/10

Exceptional

12 Jul 2026

Joey

Was great

Self

2/10

Poor

12 Jul 2026

ROBERT

They don’t serve breakfast like they advertise and the hallways smelled like urine

4/10

Poor

12 Jul 2026

Patricia

The place was not well kept. Very strong odor in the hallways. Couldn't leave fast enough.

Family

8/10

Excellent

11 Jul 2026

Teanna

There's no breakfast. There were few towels and you couldn't watch tv

Self

6/10

Pleasant

09 Jul 2026

Konesan

All the staffs are very good,helpfull very polite. Hotel is very dirty and smells. Room is clean, bed was very bad.
This is first and last visit to this property.

Self

2/10

Poor

05 Jul 2026

Bogdan

Gross place

Self

10/10

Exceptional

04 Jul 2026

Deborah

The rooms were not equipped with the equipment that was supposed to be in the rooms and I didn’t like not being able to grab something quick for breakfast

4/10

Poor

03 Jul 2026

Yvenante

I had a horrible experience this morning while I was doing my make up the bathroom I ft a drip of water when I looked up there was water dripping from the ceiling, I called the front desk and the said she was going to send someone to look it up but guess 3hours later nobody showed up and I went to the desk she was oh I called someone ladie what? There was not iron, no hair dryer, spider webs was all over the room oooh let’s not talking about dustttt 😏 I wish I could have posted the videos and pictures that I took. Please do better

Self

4/10

Poor

02 Jul 2026

Paul J

This place was pretty beaten up, stains on the carpet throughout the property, every single trash can was overflowing, house keeping was a thought instead of actually being executed. Not a single card reader on the exterior doors of the building were working. Sketchy parking lot with sketchy people at all entrances at all hours of the night. I debated leaving after I checked in and saw my room. I lasted 1 night out of the 5 I booked before I checked out and went somewhere else and thats only because I got in late. Otherwise I wouldn't have even stayed the 1 night.

Family

10/10

Exceptional

02 Jul 2026

William

It was a nice stay

6/10

Pleasant

02 Jul 2026

Gloria

The advertisement says breakfast serve but it wasn’t. Some of the staff members at the front desk wasn’t very friendly. Trying to have a conversation with housekeeping was hard because they all kept saying they don’t speak any English.

Family

6/10

Pleasant

02 Jul 2026

Hank

The property was surprisingly sprawling and gigantic. It's two levels, but there are no elevators. The front desk attendant offered clear instructions on finding the closest outside entrance to our room (all outside entrances are labeled with a letter and securely locked with room key access).

The property was clearly old and not well-maintained. Broken screens, chips and holes in the walls, scratches on doors, etc. However, the guest room had been recently updated. The beds were clean and comfortable. The TV in our room did not work - it was stuck on a frozen screen and I couldn't figure out how to turn it off (the remote didn't work and the back of the TV was greasy to the touch, which was very unpleasant). So, the TV was a nightlight.

There are many other places to stay nearby and I would do more research if I were staying in the area again. I would not book this place unless I had no other choice.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Caroline

The staff was very quick and supportive. Really quick service. The room itself was horrible. The a/c didnt work. The sheets for the bed had stains and hair on it. There was hardly any toilet paper on the roll. Overall sketchy as hell and had to sleep on too the sheets on my own bedding.

Hire better cleaning staff or pay them more.

It’s fine for a quick fix but i wont be jumping to come back.

The back truck parking was nice though.

Friends

8/10

Excellent

01 Jul 2026

Miguel

Muy bonito y tranquilo el lugar. En cuanto a la habitacion, estaba ordenada, el piso no estaba del todo limpio pues se me salió agua de la bañera hacia el cuarto. Utilizé una toalla de las que habían en el baño para secar y quedó bien sucia (BTW, la lavé). Deben darle un poco de atencion al baño. El espejo tenia el marco roto y eso puede ser peligroso si se cae. No habian suficiente toallas, eramos tres y solo habian dos toallas (tuve que buscarlas). Los envases de Hand & body wash estaban vacios (tuve que buscar). Estuve alli 5 dias y nunca limpiaron la habitacon.

Family_with_children

8/10

Excellent

30 Jun 2026

Gloria

There was nothing unique about the facility one of your employees was rude and she acted like she didn’t want to be bothered. The floors in the room was filthy and when you ask housekeeping for towels they act like they don’t understand English.

Family

6/10

Pleasant

28 Jun 2026

Vicky

The staff did their part well in welcoming in guests. The room we got was decent but hot because the a/c wasn't on. Usually the rooms we booked in the past would be cool as soon as we enter because the a/c was on. Our room's a/c wasn't on and the room was hot. Some parts around the room for example the mini fridge had some weird dirt around it. The toilet paper was squished in the holder and not neatly placed in. The towels had a strong vinegar smell to it but were overall clean. The location of the hotel overall is good with nice restaurants.

Partner

4/10

Poor

28 Jun 2026

peter

A disappointing experience.
1. While a free breakfast was advertised, none was available and no compensation was offered.
2. The shower floor was very slippery when wet. We had to put a towel down in order to be safe.
3. No Netflix available.
4. Noisy.
5. Soap and shampoo dispensers in the shower didn't work.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Austin

So we stayed three nights and the room was never cleaned. When we asked we were told they were short staffed. When we called the desk no answer. When we called after leaving to checkout as we forgot upon leaving the 800 number couldn’t get the hotel to answer either.

You don’t even get what you pay for in this delapitated excuse for accomodations.

Partner

10/10

Exceptional

28 Jun 2026

Josh

Clean and very friendly staff close to lots of amenities

Business

4/10

Poor

27 Jun 2026

Sarah

Our room was old. There was a punched part out in the bathroom door. Our room had no coffee machine and was short on towels. It also had no conditioner in shower. When I asked at the front desk I was dismissed. And when I asked a cleaning stuff they said they didn't speak English.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Michael

The only problem I had with the property was that there was no iron or board in the room.

Self

10/10

Exceptional

24 Jun 2026

Cinella

Everything u need... hot shower with good water pressure. Comfy bed and strong coffee.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Tuan Phuong

Smoking smell in bedroom and ice machine did not work.

Family_with_children

4/10

Poor

23 Jun 2026

Adam

Trust the reviews. Check in was extremely odd and lacking in all aspects of customer service. Curtains were stained with something that looks like it came from some area of the body. Room smelled mildewy, not really worth the savings.

6/10

Pleasant

22 Jun 2026

Earl

Just a place to lay your head for a rest travelung

Partner

4/10

Poor

21 Jun 2026

Joseph

Room had noisy exhaust fan in bathroom, door stop was broken, and both. Vending machines were broken

Partner

2/10

Poor

20 Jun 2026

Kim Ingles

The lady at the front desk was very sweet, however spin entering the E unit, there was what appear to be feces dripping down the floor door. When we got to our room, it was also not clean. There was what appeared to be peanut shells on the bathroom floor and definitely remnants from someone's meal on the bedside table. We left early as it felt unsanitary.

Partner

2/10

Poor

19 Jun 2026

Hassan

The hotel was not clean. No breakfast. No room service. Dirty bathrooms with flies.

Partner

8/10

Excellent

19 Jun 2026

Thomas

Good the job done.

8/10

Excellent

17 Jun 2026

Jamie

Overall it’s a good place to sleep. It’s close to highways, and restaurants. Only thing I don’t really like is they don’t clean your room or bring you clean towels unless you ask

Self

2/10

Poor

14 Jun 2026

Patrick

Start with a positive. The staff was nice and did their best. The room was a tragedy. Hairs on the bed when we checked in mold everywhere in the bathroom dirt just filth and the entire room smelled of old cigarette smoke that would not go away we even bought a can of Lysol and tried. It is clear no one cares about appearance. The floors were filthy in the room and the rugs throughout the hotel were stained and also disgusting. It doesn't cost much to at least clean a place even if you don't want to overhaul it. If you're thinking about staying there you've been warned.

Partner

10/10

Exceptional

09 Jun 2026

Mekhi Ragland

Clean room very nice staff

Partner

8/10

Excellent

07 Jun 2026

William

Soap dispensers were empty

Friends

4/10

Poor

03 Jun 2026

Rashed

STAFF PREVENT ME TO ENTER THE ROOM BEFORE 3 PM WHILE NO ROOM WAS OCCUPIED.
WITHOUT PREVIOUS NOTICE, THEY STOP THE BREAKFAST.
EVEN THE COFFAE AND TEA, THERE WAS A SHORTAGE AT THE COFFAE ROOM.

2/10

Poor

01 Jun 2026

Angela

Jacuzzi impossibly slow, low, flow to fill, Massive plumbing problems - water on floor inside the bathroom and the main room night before seemed to be from getting in out of Jacuzzi. But next day seems to be coming from a persistent drip in wall and possibly from under the floor of bathroom. All water off but continuous dripping sound all night. Shower fixtures rock back and forth 2-3 inches when you touch the fixture to turn it on. wall around pipes cracked. Wall & paint around bathroom chipped and had obvious water damage. Water pressure low in actual shower. REALLY Cheap toilet paper. Thin walls, loud neighbor, Scratchy sheet,No chair for desk. Red smear on curtain and rust or something red on lamp base. Exterior side door had a broken button that needed to be pushed to open the door to go out. No one was at the front desk when we went to check out early - before 7 am. sign said be back in a few minutes, I waited at least 15 min. no one showed up. Other guest was also waiting. Checkout key return is an open bowl and anyone could grab a key. Expedia said included breakfast but check-in clerk said we had to go to hotel down the street and show our key but sign said no breakfast. Highly disappointed. Expedia refunded only our unstayed nights. Still waiting to hear if Super 8 will refund the night we stayed. If it wasn't so late when we checked in after traveling ALL day from CA, we would have immediately left before discovering the water and plumbing issues.

Partner

8/10

Excellent

29 May 2026

Sherly

Everything was clean and nice but refrigerator not good not working and my personal food stuff had to be tossed.

Partner

6/10

Pleasant

28 May 2026

Larry

1 night stay.
Decent place, decent price, would stay again

Partner

2/10

Poor

25 May 2026

Chandra

No maintenanace at all. Poor amenities. No hot water. Staff not responsive. Terrible experience.

Friends_and_family Friends

8/10

Excellent

25 May 2026

Feng

Good stay, but no breakfast

Family_with_children

4/10

Poor

24 May 2026

Betsy

Bathroom is old, tile is filthy. Thin towels. Can see hallway light through door crack. No amenities. Parking lot had people hanging in it drinking as well as in stairwell to back side of building.

2/10

Poor

21 May 2026

Celia Ivette

The hotel was dirt.

Partner

2/10

Poor

19 May 2026

Iaesha

The bathroom had roaches in it

4/10

Poor

19 May 2026

Carol

Great Parking close to the rooms

Friends_and_family Family

10/10

Exceptional

19 May 2026

William

fine for the price

Family

8/10

Excellent

18 May 2026

Regina

Parking was easy and convenient. Continental breakfast was not available - I think due to the remodeling. Room floor was dirty but rest of room was appropriately clean. Building was old, but I think it is going to be remodeled.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Sydney

Super 8 served its purpose for our weekend getaway to visit family. No issues and would definitely stay there again.

Family_with_children

10/10

Exceptional

15 May 2026

Dwayne

I missed not having breakfast

Partner

10/10

Exceptional

12 May 2026

Gavin

Great

Self

6/10

Pleasant

11 May 2026

Edward

Other lodging options in this suburban Rochester area are worse. Room prices within a 25 mile radius were at peak rates— and almost all other properties were sold out. Super8, Henrietta, NY were about double normal rates for the same rooms. The refrigerator was not working and exhaust fan made loud noises but parking was easy, bathroom was clean, towels like new, and unsecured WiFi was reliable

Partner

6/10

Pleasant

10 May 2026

Wendy

You get what you pay for.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Cindy

You get what you pay for. But overall it was better than most in less better conditions. The hot water in the shower could use some tweaking since it literally only gets lukewarm. Other than that it was used for what it was intended which was mostly to sleep. I would’ve given better rating if the laundry, vending machines, bathrooms in the lobby weren’t out of order and the breakfast area had any food or allowed outside food if they weren’t going to offer any themselves.

Self

10/10

Exceptional

04 May 2026

Paul

Great place and wonderful staff.

Self

4/10

Poor

03 May 2026

RAJENDRA

No Breakfast, No hot water, No towels. Not properly maintained the room. Cleaniness is poor.. Overall No for nexr timw..

Family_with_children

2/10

Poor

01 May 2026

Lauren

With the new renovation to the property, this room had water damage in the shower. It looked just awful. It should have been an easy fix. Plus they stopped offering breakfast even though it was advised.

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Lavountae

The hot tub was great. The staff wasn’t the best help but the stay was short so not too much to complain about. There’s no breakfast and ice was barely coming out the machine

8/10

Excellent

29 Apr 2026

Maureen

Room Was clean. Advertised free breakfast but there was nothing. Desk clerk said we could get food across the street. We stayed there due to having an emergency situation at strong memorial and we're looking forward to grabbing some food before we had to get back there.

8/10

Excellent

25 Apr 2026

Steven

Ceiling was Half painted and the faucet leaked in the bathtub

Self

2/10

Poor

22 Apr 2026

R

This was the worst place I’ve ever stayed at hotel staff was not helpful. On the site it says they serve breakfast but when I got there, there’s a sign saying breakfast has been discontinued. That’s false advertising. I stayed for 2 days and staff didn’t change my linens. They didn’t even have forks when I ordered takeout. It was just a bad experience overall

Partner

2/10

Poor

22 Apr 2026

Wendy

Según no se puede fumar y en todos lados olía mucho a marijuana era bien desagradable para personas que no fumamos. Luego al día siguiente no limpiaron el cuarto ni tampoco colocaron tuayas limpias ni papel tuve que comprarme porque simplemente no hicieron mantenimiento y por último pero no menos importante algo me picó en mis piernas revisé si eran ácaros pero no vi, entonces no estoy segura! Me quedé en la habitación 147 y no me gustó para nada el ambiente se veía sucio

Partner

10/10

Exceptional

20 Apr 2026

Donnell

Wonderful place to relax.

8/10

Excellent

19 Apr 2026

Gary

It was a good place to stay overnight.

Self

2/10

Poor

19 Apr 2026

Dametriya

It was okay besides the hot tub and there was no hot water

Partner

4/10

Poor

14 Apr 2026

David

Hotel was very dirty. And on the last day I was there. They didn’t have hot water.

Self

8/10

Excellent

13 Apr 2026

Donnell

Great!

4/10

Poor

12 Apr 2026

Ellie

The staff was not

6/10

Pleasant

11 Apr 2026

Daniel

Hotel advertised breakfast was included but it has been discontinued for over a month.

2/10

Poor

07 Apr 2026

Melissa

The bathroom floor was not clean, there was hair. Bed sheets felt sandy and had stains all over them. When we asked for new sheets staff rudely handed us a sheet and walked away. The smell of weed was everywhere in the building enough to knock you over and staff was aware but didnt care. It was noisy with yelling people. No breakfast as advertised. A dirty coffee machine with no lids, spoons, creamer or anything. Broken steps and fire extinguisher boxes, not well maintained. Couldnt find the elevator to take with my hurt knee.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Donnell

Good

10/10

Exceptional

03 Apr 2026

Lauren

Website offered breakfast but there was none. Had to drive to the nearby sister hotel for breakfast.

Friends_and_family Friends

2/10

Poor

02 Apr 2026

Shaunta

We didn’t stay here!

8/10

Excellent

02 Apr 2026

Leland

.

8/10

Excellent

31 Mar 2026

Eraina

Great place to stay if traveling for business really didn’t spend much time in room, but the bed was good. The heat was warm.

Self

4/10

Poor

30 Mar 2026

Diane

We had to switch rooms 3 times due to problems. The first room had 2 neighboring rooms that needed their smoke detector batteries changed, and the once per minute beeps (which they said they couldn’t do anything about until the next morning) were going to keep us up all night. They finally got that to stop, but there was no hot water. so we moved to a room where the heater sounded like a leaf blower. The next room had a tv that didn’t work. Finally, we got a room that functioned, although the toilet ran unless we took the tank lid off and positioned the flapper.

The room was otherwise fine, and the wifi was good. But our neighbors (who live in the hotel) smoked a lot of pot, which stank up the place. Many people are living at this hotel. Also, the free continental breakfast has been discontinued. They offered free breakfast across the street at their sister hotel, but that was not convenient.

That all being said, the staff was helpful and the room was clean. It just needs a major upgrade, and maybe keep the residents in a separate wing from the hotel guests.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Donnell

Really relaxing!

8/10

Excellent

30 Mar 2026

Arnold

Parking adequate and safe. 1st time having to place a security deposit. Remodeling. Looking good. No continental breakfast. Over all good stay

Partner

6/10

Pleasant

28 Mar 2026

Kin

Clean room but hallway smell like smoke

2/10

Poor

28 Mar 2026

Easter

Had to switch rooms first room was not clean sim

10/10

Exceptional

25 Mar 2026

Willie

Hot tub was hot but rooms need to upgrade things newer

6/10

Pleasant

24 Mar 2026

David

Soda vending was not working. No breakfast

Self

4/10

Poor

23 Mar 2026

Allison

The pictures make the place look updated however it is not. The shower did not work and the water didn't get hot enough to shower even if the shower worked. The hallways smelled terrible.
They also do not have an breakfast as advertised or any vending machines. It's an old building trying to survive. The desk clerks were kind. They seemed frustrated but doing their best.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Sandi

There wasn't a hot tub. Black mold all over in the bathroom. No security locks on doors. Peeling paint and disgusting floors.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Michael

Absolutely one of the best stays I’ve had!

Partner

2/10

Poor

17 Mar 2026

Jason

The staff was rude and gave zero direction they act like I was bothering them to ask where my room was even at I was misled about breakfast until after I checked in I was charged a deposit that I was not told about the room was dirty. the sheets was dirty. The whole entire hotel smelled of smoke. It was an absolute letdown to stay at this hotel.

Self

6/10

Pleasant

16 Mar 2026

Carrie

Hotel listed that breakfast was included, it was not. There was no breakfast at all. A sign at the hotel stated “no smoking within 50 feet of the hotel.” When we entered the B entrance on the first floor it smelled very strongly of marijuana. It was so bad I thought we would have to leave. We turned the fan on in the bathroom to try to rid the smell. The fan was so loud it sounded like the metal blades were hitting something. We will not be staying here again.

Partner

2/10

Poor

16 Mar 2026

Stacie

Mold was legit growing in the bathroom on the wall like a huge spot. Paint was peeling right off. Just gross. I’m legit homeless and I would rather sleep in my car. The hot water is non existent. People fighting screaming in the hall. It was a very interesting two weeks. Never again.

Partner

4/10

Poor

23 Feb 2026

Katelyn

the jacuzzi in the room was great. The room was in good condition, not the cleanest but not terrible. The entire floor we were on smelled like cigarettes and allegedly there was supposed to be free continental breakfast but that was nowhere in sight.

Every soda machine or snack machine was \"out of order\" so no breakfast and no snacks available. disappointing. Also, just weird vibes.

Partner

4/10

Poor

21 Feb 2026

Zachary

Room was in terrible shape, mold on the shower ceiling, no hot water in the shower, broken tv. Cheap room but you get what you pay for…

8/10

Excellent

16 Feb 2026

Son

Good location.

Leisure Partner