Name: Homewood Suites by Hilton Rochester/Henrietta
Address: 2095 Hylan Drive, Rochester, 14623, US

8/10

Excellent

17 Jul 2026

Tiffani

This was my first time at the hotel. The lobby area was nice but my room was really nice. I really liked that it have a living room area as it was my first time in a king suite. The room was very clean. I definitely will be staying there again. Also the staff were friendly so that made the stay even more enjoyable.

Partner

2/10

Poor

12 Jul 2026

Kaylee

Our room was very rundown and dirty. Aside from general grime, we found food wrappers and leftover garbage from prior customer’s breakfast. The glasses were all very clearly dirty and unusable. The room was also in a very rundown condition. The door would not lock and appeared to have had the door kicked. Will not stay here again.

Partner

6/10

Pleasant

11 Jul 2026

Lee

Our stay here was okay overall. The cleanliness of the room was decent, but it definitely had some flaws. The mattress on the sleeper bed was not very comfortable, and the carpet looked a bit dirty in a few spots. On the bright side, the front desk staff and the breakfast team were all incredibly friendly and welcoming. It is a fine place to stay, but the room comfort could be improved.

Family_with_children

2/10

Poor

08 Jul 2026

Christopher

My stay on the 26 to the 28th was bad, I didn't like how they changed my credit card full price before I even stayed there they should have held the reservation till I got their instead of taking the full price off my card because I wanted to pay cash, and there needs to be security there because you had kids running up and down the hallways all hours of the night, and closing I still haven't had the damage fee put back on my credit card yet a total of $300 dollars for the 2 rooms and if it's not there by the end of this week I will get the Attorney General involved

Friends

4/10

Poor

05 Jul 2026

Trisha

Glass and garbage laying around the doorways and in the halls, freezing cold pool , stepped on glass in the pool and so did my daughter.. air conditioner broke and soaked our luggage and woke us up in the middle of the night.... The general manager was rude to us, laughed at me and offered to refund 50% of ONE of our nights....... Will never be back ever

Family_with_children

4/10

Poor

03 Jul 2026

Jessica

The room was clean and comfy but the pool wasn't open, they charged me for parking when I checked out. Not the best stay ever.

Family_with_children

8/10

Excellent

29 Jun 2026

Kyle

N

Self

6/10

Pleasant

24 Jun 2026

Kevin

Okay

Partner

10/10

Exceptional

24 Jun 2026

Pratul

Ok

6/10

Pleasant

23 Jun 2026

Shrinivas

The service provided by the staff was unsatisfactory, particularly given that we were accommodated in a room category inferior to our confirmed reservation. This experience falls short of the standards we associate with the Hilton brand.

Family_with_children

10/10

Exceptional

19 Jun 2026

chelsea

Breakfast is horrible

10/10

Exceptional

16 Jun 2026

michael

The room we where in was very spacious . Love the staff n loved the pool as my kids say . Thank u

Friends_and_family Family

2/10

Poor

16 Jun 2026

Ahsan

This hotel renovated their lobby and it looks beautiful but the rooms are old, dingy, and gross. I always check for bed bugs and when I pulled the sheets back on the mattress, there were no bed bugs but there were multiple, what can only be assumed to be Urine stains. I put an extra blanket between me and the mattress and had a very disturbing sleep. Additionally, the mattress was terrible, I could feel the coils poking my back, the mattress was sagging terribly. Then, the \"clean\" tub was gross and dingy. The coffee table in the sitting room had cigarette burns on it. The final straw was that when I went to make coffee in the morning, I poured the provided creamer into my cup and it was less creamer and more \"thick and yogurty\", looks like they never replace those.

When I asked to check out and leave I

6/10

Pleasant

11 Jun 2026

Dipesh

Clean, spacious room. Enjoyed it. Beautiful lobby and grounds. Elevator did not work and breakfast was not good. Potatoes were dry, oatmeal was undercooked and the \"yogurt\" was bioengineered starch. Poor brand.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Key

Terrible. The beds were uncomfortable and staff was rude

Family_with_children

6/10

Pleasant

11 Jun 2026

chazarae

All was good check in and out was easy. Morning breakfast was a bit off, replishments of food and drinks came out slow and cleanliness of food area could have been better monitored.

Partner

2/10

Poor

05 Jun 2026

Kimberly

Dirty run down hallways and rooms
Looks like a motel 6

Partner

8/10

Excellent

26 May 2026

Jessica

The breakfast was awesome. The staff was very nice. The room was very nicely layed out and decorated. The floor in the kitchen area was sticky. The pool was very nice but could use a little ventilation and there was a dead Beatle in the restroom near the pool 2 days in a row. We enjoyed our stay.

Friends_and_family Family

4/10

Poor

26 May 2026

Miriam

At least vacuum the place. Especially the hallways

Family

6/10

Pleasant

25 May 2026

Emma

Overall not a bad spot. If I came up here I would consider coming again. I wish it felt cleaner I think that’s the biggest thing. There was gunk on the window curtains in one of our rooms and the bathrooms didn’t feel very clean there was a lot of buildup on the drain and the ceilings. The room doors also had big gaps underneath which I didn’t like . Just made me feel a little uneasy. The breakfast they served was convenient and did the job. The front desk was really nice. Just a few changes I think it would be more stars

Family

10/10

Exceptional

24 May 2026

Summer

Great meeting space, nice breakfast, pool is fun, big rooms. Always our spot in Rochester.

Family_with_children

8/10

Excellent

23 May 2026

Shelly

Very friendly staff. Older building but we had what we needed

6/10

Pleasant

18 May 2026

Ericia

Overall, clean areas

Family

10/10

Exceptional

18 May 2026

Thomas

Friendly staff, clean facility, convenient location,

Partner

10/10

Exceptional

17 May 2026

Emily

My family and I stayed at this property during a graduation weekend and we had an amazing experience. We enjoyed every second of it!

Family_with_children

6/10

Pleasant

06 May 2026

Maira

PROS: Comfortable bed, nature view (even side of hallways), reasonable hot breakfast.
CONS: $8 parking per day, lights in room were mostly dim, soap amount was low at beginning of my stay, hotel itself and the room showed many signs of wear, toilet is quite low hence ultra uncomfortable.

Partner

10/10

Exceptional

02 May 2026

DIANA

breakfast has enough variate. the food was available until the end

Family

10/10

Exceptional

30 Apr 2026

Anja

Clean quiet room. Staff nice. Breakfast fresh and good variety.

Family

10/10

Exceptional

26 Apr 2026

Ruslan

Very friendly staff with convenient location for a great price

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Cheryl

Everything we needed was available. The staff was friendly and accommodating. The room was clean and comfy.

8/10

Excellent

19 Apr 2026

Glen

Breakfast was not good. We were 30 minutes before closing and they were out of almost everything.
The room was good, except there was no shampoo and soap.

Partner

10/10

Exceptional

18 Apr 2026

Jamie

Room was spacious and very clean

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Giovanna

Great stay

4/10

Poor

12 Apr 2026

Angie

The room was located next to a mechanical room that was very loud all night long. We found a bug in the bathroom and a dirty sock in the dresser. 1TV remote for 2 TVs. They could not change our room due to being fully booked. Homewood stated they would not charge us for the home if we were able to have Hotels.com contact them. After 45 mins on the chat and phone with Hotels, they opened a review. After 24 hours, hotels.com stated the charged stays. So basically paid for a sleepless night. Most decent hotels in the area were booked. Not sure I will continue to use Hotels.com or stay at a Homewood Suites again.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Daniel

Everything was great. The pool was a bit cold.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lyudmyla

The room was clean and the staff is very friendly. Easy check in and check out. Convenient location.
It was our 3rd stay here.

6/10

Pleasant

05 Apr 2026

Lisa

This hotel was just ok. Here are my observations: Did not know there was a fee for parking- was never told at check in, was just given a placard to put on dash. Only 1 remote for 2 tvs, tvs were unplugged when we checked in, the room had a weird smell, icemaker in the fridge never made ice (had to go to front desk for ice) and there was no dish soap/cloths or dishwasher detergent in the kitchen area. I will not stay at this hotel on my future visits.

Partner

2/10

Poor

03 Apr 2026

Dennis

Stayed 3/26-3/29 2026.I awoke around 2am on the first night. Face and arm itching turn on the light and saw a bed bug on my pillow.killed and brought it down to the front desk along with the pillow with the blood stains from the bedbug. Was given the opportunity to switch to a new room which I accepted and move my family at 3 in the morning. Spoke to a manager the ne xt morning and was told since I booked through Expedia she could not do anything about the rate and said she would give me Hilton honor points.Second room seemed better but once you know there’s bedbugs in the hotel you just can’t get comfortable.I also had Dan issue with the toilet overflowing in the second room called the fron office and was told she was the only one there and I had to come down a get a plunger and fixit myself.
I was receiving text from the hotel asking how my stay was going on a 1-5 basis. I replied one and was told someone would call me to discuss never heard anything else

Family

8/10

Excellent

27 Mar 2026

Paulo

Despite the room being ready upon our arrival, we were still charged a $25 early check in fee when my very tired family simply needed access to the room. The in‑room kitchen was well stocked with everything we needed, which was appreciated. However, the room had a noticeable musky odor, likely due to the worn carpet. Additionally, the pool was closed during our stay, so we were unable to use that amenity. Overall, it was a decent stay, though there were a few disappointments

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Joseph

clean pool and towels, room was clean and well supplied, needed more dishses and had them in 5 minutes. Great place

Partner

6/10

Pleasant

22 Mar 2026

THIVANKA I

Hotel room was very clean but the corridor was very smelly. Breakfast was just basic.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Gregory

Staff was excellent. Room was excellent!

Partner

10/10

Exceptional

16 Mar 2026

Dawn

Best hotel for comfort, cleanliness, noise control, pillows, room temperature, etc. I missed breakfast time so cannot comment on that.

Self

2/10

Poor

16 Mar 2026

Jayesh

Staff is rude, untrained and unhelpful. Rooms are unpredictable with AC broken/ Fridge broken / Soaps, lotions not refilled. Very poorly run Homewood bare minimums at breakfast and evening receptions done poorly and half heartedly. Avoid this one and stay at the one in Greece NY.

10/10

Exceptional

15 Mar 2026

Shayla

Nice clean and comfortable

2/10

Poor

09 Mar 2026

Azira

yes

Family_with_children

8/10

Excellent

01 Mar 2026

Debrah

Clean entrance and nice welcome

10/10

Exceptional

28 Feb 2026

Charley

Comfy staff was friendly I slept well

10/10

Exceptional

26 Feb 2026

Holly

My husband and I traveled from Syracuse for a \"staycation\". We appreciated that we could bring our dog. The room was comfortable and we had major issues. We swam in the pool and enjoyed the ample breakfast.

Partner

8/10

Excellent

19 Feb 2026

Holly

The Homewood Suites was very nice and clean. The breakfast was always very good. The rooms were very nice and comfortable. Just wish there were enough dishes to cover the full amount of 6 people staying in the room. The one issue was that at the pool all 3 nights there wasn’t enough towels at the pool and they didn’t have any more in the back. We will more than likely stay there again, as this was our second time staying there.

Friends_and_family Family

4/10

Poor

11 Feb 2026

Jayesh

The staff was visibly miffed that my office had used Expedia to book the room. I don’t get what the difference is but someone needs to iron this out so the front desk doesn’t have a bad attitude to guests based solely on where their room was booked. Strange stuff happens at this place.

10/10

Exceptional

11 Feb 2026

Michelle

Room was spotless and pleasantly surprised with the stove ,plates etc and dishwasher in the room ..will definitely stay again

Business Partner

8/10

Excellent

19 Jan 2026

Michaela

Nothing fancy but pretty family friendly. Courteous staff and breakfast was pretty good.
Late check out and a two bedroom suite was perfect for our family of 6.

The lobby reeked of weed in the evening. The smoke free building policy was not being followed or enforced.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Summer

Staff was kind and building was clean. Room was clean and worked well for our stay!

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Miyarne

Everything was pretty decent, my stay was average. I was pretty annoyed that I paid for WiFi that I could not use; could not connect my gaming console to the wifi and the receptionist was no help, the customer service number given didn’t help at all either just wasted my time. There were dirty washcloths hanging in the bathroom upon arrival and housekeeping only have us 2 towels when doing rounds, no wash clothes no face towels. I really enjoyed the layout of the rooms and the coziness of it. Would stay again if they could get that WiFi together.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Robert

clean room,attentive staff

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Theodore

Clean and nice staff

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Ruslan

It’s our second stay here . We enjoyed clean rooms, good breakfast and super friendly staff..

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Krystal

Staff very nice. Room could be cleaner... pullout couch had dog bones left under it and a face mask on the mattress (not from us).

6/10

Pleasant

29 Dec 2025

Nikeya

Room was no

10/10

Exceptional

28 Dec 2025

Ashley

Breakfast was fresh and loved the kelibasa sausages it was nice touch

4/10

Poor

27 Dec 2025

Kevin

Sound like I heard an elephant with all the kids running up and down the halls all the dogs barking middle of the night can’t even relax in your room. I had to flush the toilet like 33 times for the toilet to empty.

6/10

Pleasant

21 Dec 2025

Georgia

My room was dirty the curtains were filthy around the toilet was black the dishes were in dish washer not sure if they were clean or not but I did wash them lamp shades were dirty and dusty just because I book thru expedia which was a bad idea I got the worst room but I am considering not staying at the Hilton again

Leisure Family

10/10

Exceptional

18 Dec 2025

Carol

Courteous staff, clean, great breakfast

2/10

Poor

17 Dec 2025

Nicole Jones

This property is tired. In our 4 nights, no general areas were swept or vacuumed. Our room was tired, since thsy allow pets there was pet damage to our room. The tub was a moldy mess. Pass on this property.

10/10

Exceptional

16 Dec 2025

Roujene

Good job

8/10

Excellent

16 Dec 2025

Dana

Room was clean and easy to access on first floor. Desk staff were very helpfull

Leisure Family

10/10

Exceptional

15 Dec 2025

Linda

Check in was smooth and Crystal couldn't have been any friendlier. The room was great. We will definitely stay here again when we come to Rochester.

8/10

Excellent

14 Dec 2025

Genie

Overall the stay was wonderful. The rooms are nice, loved having the kitchen. My daughter goes to RIT and it was the perfect location. Everything was clean, and if we needed something we were able to just run down and grab it. Michael checked me in and was wonderful, very friendly and helpful. He even took our family Christmas picture for us in the lobby. We asked for a few things throughout the evening and he was always nice and friendly when he helped me. I’m only rating a 4 because of the breakfast, wasn’t terrible but not a big variety and the syrup and potatoes tasted funny.

Pros: customer service, location, cleanliness, great pool, nice workout gym, big spacious room
Cons: The doorknob in the bathroom was broken, out of shampoo, breakfast wasn’t great

Leisure Family

10/10

Exceptional

08 Dec 2025

Dale

Stay was very comfortable and nice and clean

Leisure Family

6/10

Pleasant

06 Dec 2025

michel

Room was basly clean, found old paie of socks, jewelry beads all over the place ( we were with a crawling baby). Nothing more to say ….

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Amanda

The room was clean, the staff was great, and the property was well maintained.

8/10

Excellent

05 Dec 2025

W Scott

Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up!
Also, the parking fee took me by surprise.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Priscilla

Love how clean the room is and convenient with a small kitchen and full fridge.

Leisure Family

10/10

Exceptional

27 Nov 2025

Lynn

Very nice room, friendly staff, good breakfast!
Only negative issue we would comment on is the hall carpeting. We can only assume it’s going to be replaced soon?

Leisure Family

10/10

Exceptional

26 Nov 2025

Feyisara

Yes thank you. Great staff.

6/10

Pleasant

22 Nov 2025

Daniel

The hotel was overall fairly dirty. There were stains that looked like throw up on the main floor by the elevator that was not cleaned for our 3 day stay.
The pool was freezing. We had to ask them to turn the temperature up. They did a little bit it was still VERY cold especially for an indoor pool.
The pull out couch was not fitted with sheets, had to ask the front desk for new ones, and they made me go down and get them, had to send him back to the store room 3 times because he kept coming back without all the items required to make a bed.
Breakfast was good. As expected for an included breakfast.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Christopher

Didn't eat there

Leisure Family

2/10

Poor

09 Nov 2025

Allison

Old dirty carpeting in hallways, dingy lighting, part of ceiling was breaking down in the room, pillows so flat you would need 6 to combine into one decently supportive one, bathtubs not clean, old and run down. Only redeeming factor was the breakfast area looked nice. Will NOT be staying here again.

10/10

Exceptional

04 Nov 2025

Lyudmila

Everything was very good!

Leisure

8/10

Excellent

04 Nov 2025

Mikayla

Staff was extremely kind and accommodating, but rooms weren’t exceptionally clean.. my suite had a few creepy crawlies hanging around on the walls.

2/10

Poor

03 Nov 2025

Shy Lynn

Terrible

10/10

Exceptional

02 Nov 2025

Kaleigh

Clean room, we did not get breakfast

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Crystal

Door frame off and a 1 inch gap at top of entry door. Trash in kitchen can. However bed and bathroom were clean.

Leisure Partner

10/10

Exceptional

25 Oct 2025

kirsty

Breakfast was very good, there was enough choice and variety however lack of low calorie options for example the yoghurt and more fruit options however it was free and it was hot. There was plenty ans the service was very very good.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Heather

fairly clean but a bit worn furniture

10/10

Exceptional

24 Oct 2025

Daniel

The breakfast selections were great! The staff were friendly and helpful. Great facilities!!

Leisure Partner

8/10

Excellent

21 Oct 2025

Laura

Over all fine, wasn’t in the room much. Did find it not as clean as expected

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

Vicki

Exceptional stay. Convenient. Clean. Staff were wonderful. Will stay here again!

Business Partner

10/10

Exceptional

14 Oct 2025

Derek

I really appreciated the clean, well-furnished room, and the breakfast was a great start to the day.

10/10

Exceptional

13 Oct 2025

Jeffery

The breakfast was very good with lots of options, eggs, waffles, pastries, overnight oats juice and milk
The room was very nice
Would definitely stay here again

Leisure Friends

4/10

Poor

07 Oct 2025

Joseph

Just a bad experience with check in. The room was fine but we arrived for check in and they had a computer glitch. Lady at front desk was doing everything she could including calling managers at home to get help to no avail. The facility was good except for the check in due to the system issue. There were other issues during check in that just made things worse.

10/10

Exceptional

06 Oct 2025

Gina

Great front desk staff

Leisure Family

10/10

Exceptional

05 Oct 2025

Yarixa

Good very good

8/10

Excellent

03 Oct 2025

Laura

Check-in was at 3pm. We arrived at 3:45. And our room was not ready for another 45 minutes, very disappointing after a long drive. All the dishes were in the dishwasher we had to put them away.

Leisure Friends

2/10

Poor

01 Oct 2025

Dina

No one was at the front desk when we got here and even after calling the hotel it took several minutes to get someone to the front desk. Our service person was slow and not very attentive. When we asked if we could have a room close to our friends she replied our room wasn’t scheduled yet. We ended up on a different floor as far from the elevator as was possible.

Our bed looked as though someone had been laying on it before we got there.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Rae Anne

pets are welcome

Pet

6/10

Pleasant

26 Sep 2025

Michael

30 mins past check-in and room was not ready.

Breakfast was not a great variety or quality.

Partner

8/10

Excellent

24 Sep 2025

Carole

Recent stay

A good facility. Floors and surfaces in the room could be cleaner. Pans were unusable, very scratched teflon, should be thrown out.
Staff was helpful and friendly. Breakfast was good. Wish they would not charge for parking, it's a \"money grab\".

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Laura

They need to fix room 307!!! Sinks that pool up.... entry door with broken seal so the hall light is shinning in the room and we had to cover it with towels... the furnace is so loud... it wakes us up (but the blessing is that it worked!)... front counter staff very nice

Leisure Family