Name: Hilton Garden Inn Rochester-Downtown
Address: 155 East Main Street, Rochester, 14604, US

2/10

Poor

08 Jul 2026

Susmita and Alex

Hot water broken. Closet doors didn’t open and close. Changed rooms. Also has similar problem. Jacuzzi tub wouldn’t fill properly. No drain plugs.

Hallway carpets dirty. Desk table in room wobbly , severely. Sofa bed dirty, no sheets , and cushions didn’t fit right ….we had already changed rooms. This was the new room. Parking a disaster, garage not connected internally. Fifty percent of staff excellent , first percent either ride or disinterested in customer service. NEVER staying there again.

Literally a shoot out on the streets on 4th of July.

Family_with_children

6/10

Pleasant

03 Jul 2026

Lisa

Musty smell in room.. shower stall was yucky.. Pillows were awful, bed ok. The front desk staff was excellent

Partner

4/10

Poor

28 Jun 2026

Steven

Room was bad. Light bulbs were burnt out in bathroom. Shower door about to fall off no coffee sweeteners or stir sticks. When room was cleaned still no restock of coffee or supplies. Very disappointing.

Self

10/10

Exceptional

28 Jun 2026

Ibrahim

Perfect stay

Family_with_children

8/10

Excellent

23 Jun 2026

Gary E

It was good.

Family

6/10

Pleasant

21 Jun 2026

Claudio

Booked all inclusive but still had to pay for breakfast. The shower drain was clogged. 5 people to a room - called for extra pillows and towels, got one pillow and bed sheets

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Travis

It doesn't matter what hotel I stay at, it does not compare to my own home. The stay was nice as I stated in my review.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Christopher

Over all things were fine however our room had a B.O. odor to it and was out of hand soap and body wash. When we inquired we were told “we’re completely out of body wash”. How is the Hilton clean OUT of body wash?? Also one of our colleagues asked for bedding for the fold out sofa and it took till midnight and 2 inquired for someone to bring them up and we had to be up early to work in the AM

10/10

Exceptional

31 May 2026

Rachael

Clean room. Courteous staff. Perfect for a quick stay and close to everything. Road construction outside the parking garage was a nuisance but that was out of the control of the hotel. Definitely would stay again when we're in town.

Partner

8/10

Excellent

14 May 2026

William

We were there for multiple nites. After the first one we had to ask the front desk to have our room serviced as had not been. The staf dealing with guests are excellent, very friendly and goi g out of their way to accommodate us. The breakfast cook was excellent

8/10

Excellent

10 May 2026

Michele

Other than the bathroom door sticking and making it difficult to open and close easily (I mean, it really got stuck), room was great and fit our needs. Staff were pleasant, accommodating, and so helpful (shoutout to Jessica who checked me in!). Restaurant staff bent over backwards to make drink special requests, and beautiful smiles when serving our delicious food. Thanks for a great wknd! Close to all that Rochester has to offet!

Friends

4/10

Poor

09 May 2026

Brigid

Very comfortable bed. Noisy as at the front of the hotel. Very noisy ac. No pen, penci, paper or bible.

Self

4/10

Poor

07 May 2026

Betsy

Too many issues to list. Few amenities, broken TV's pool down without notifying guests ahead of time. Annoying things.

Self

10/10

Exceptional

03 May 2026

Joe

Room was and was clean staff friendly

Self

2/10

Poor

26 Apr 2026

Ms. Emily

We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old.

Family_with_children

6/10

Pleasant

19 Apr 2026

Heather

Broken lamp glued together and with a prerty questionable stain. Not that I am picky but it was the first thing I saw when I woke up or went to sleep. Leaking water in the hallway, and the restaurant wasnt open during our stay, whixh was part of the decision to stay there.

Family_with_children

6/10

Pleasant

07 Apr 2026

Katherine

pretty dingy appearing in rooms. staff when we checked in did NOT know that parking is complimentary and was pretty unhelpful. staff at checkout was much more helpful!

Family

8/10

Excellent

07 Apr 2026

Robert

Very nice room

Self

8/10

Excellent

06 Apr 2026

Mike

Desk staff was awful and hostile upon arrival. Otherwise the room was fine. I'd stay elsewhere next time.

Partner

8/10

Excellent

05 Apr 2026

ChinLung

Clean room but not so friendly staffs at the cafeteria. Cleaning housekeepers opened door without knocking at 10:30AM (1.5 Hr before noon check out time)

The hotel is at great location for being close to Eastman School of Music, but the streets were under construction during my visit in April 2026.

Partner

6/10

Pleasant

03 Apr 2026

Scott

Room was clean. Staff were nice and professional. Street construction directly outside the front entrance was very noisy.

6/10

Pleasant

03 Apr 2026

Maria

Typical hotel room

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Dawn

I do their believe there was a difference in a third-party reservation vs going directly to the hotel and making a reservation as the two people that were at the counter with me they got the rooms right away. They were actually after me and I was told I had to wait till 3 o’clock. I got there at about 1:45. Sauce put in a room that the toilet or the water flows every 3 to 5 minutes all day all night however, other than that, the location is the reason for the hotel. The hotel is in prime location in Rochester and if you want everything to be pretty much at walking distance like the Blue Cross arena and other venues it’s a perfect place

Partner

6/10

Pleasant

27 Mar 2026

JinDong

it is ok. no surprise, meet standard.

Family_with_children

10/10

Exceptional

23 Mar 2026

Maureen

Great place all around!

Partner

2/10

Poor

22 Mar 2026

Ivan

Check in took over half an hour, unprofessional front desk & manager her self with no costumer service skills.

8/10

Excellent

26 Feb 2026

Eric

The room was a little small but accommodations were nice

Partner

4/10

Poor

18 Feb 2026

Drew

The staff was good the facility was just old and certain things weren't working and there was a leak in our first room

8/10

Excellent

15 Feb 2026

Kenneth

Nice room; less than courteous staff.

Business

8/10

Excellent

13 Feb 2026

Patricia

Very happy

Business

2/10

Poor

12 Feb 2026

angelo

Dirty

Business

6/10

Pleasant

08 Feb 2026

Karyn

staff were not very friendly, room was not ready by checkin time

Business

10/10

Exceptional

08 Feb 2026

Stephanie

Staff was friendly and welcoming. Room was clean. Definitely would stay here again

Leisure

10/10

Exceptional

01 Feb 2026

Chakka

Room was clean, spacious. Outstanding staff.

10/10

Exceptional

25 Jan 2026

Kerry

Clean comfortable

8/10

Excellent

24 Jan 2026

Philip

Room was clean. The staff were polite.

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Jehan

We had left over clothes from the previous guest in the drawer.

Leisure Family

10/10

Exceptional

06 Jan 2026

Diana

Yes nice and clean staff was welcoming

6/10

Pleasant

06 Jan 2026

Bryan

Parking cost $10.00. What I paid for the room it should have been free. The bar and staff was by far the best part of our stay

Partner

10/10

Exceptional

03 Jan 2026

Sasha

The staff were great, especially house keeping - they were so helpful and so sweet! The room was clean, the restaurant in the hotel serves a great Ribeye and it’s literally around the corner from Blue Cross Arena!

Leisure Family

6/10

Pleasant

29 Dec 2025

Ozge

The

10/10

Exceptional

28 Dec 2025

Justin

The lady at the front desk was absolute incredible! She was warm and inviting and seemed enthusiastic to help the guests.

10/10

Exceptional

28 Dec 2025

Erica

The hotel was nice walking in. Staff was great. Room seems clean. No issues. I would stay here again.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

LAWRENCE

terrible service; no blankets after several requests; terrible service at dining; but excellent venue just not effectively operated. Not worth the money

10/10

Exceptional

17 Dec 2025

Amit

Yea

6/10

Pleasant

08 Dec 2025

Amanda

The room was clean, but it was in mediocre condition. There was no condiments for coffee or stir sticks. It was staffed by one person who seemed to be the chef and the waiter and the bartender. He was very friendly, but overall service at the hotel can be improved.

10/10

Exceptional

04 Dec 2025

Yadan

Stayed at this hotel twice, both times were great. Friendly staff and clean rooms. The neighborhood is rough but security does a great job making guests feel safe. We wouldn’t have came back if security was lackluster. 10/10 would stay again.

10/10

Exceptional

30 Nov 2025

Yasmeen

the room was spotless

Family

8/10

Excellent

28 Nov 2025

Sarah

Room was clean and spacious. Morning staff was so friendly and helpful. I was disappointed that they didn’t offer the buffet for breakfast on the weekends; just the weekdays. But they did have a few good options for breakfast. The restaurant in the lobby looked great, but it was closed the night we stayed. The building itself was very charming. And in a great location - there was a park on the corner to walk my dog who was staying with us. I would definitely stay again.

Leisure Pet

10/10

Exceptional

23 Nov 2025

Mark

Room was clean ladies that worked the breakfast were very nice amd the rest of the staff were good.

10/10

Exceptional

23 Nov 2025

Evelyn B

Rooms were nice and staff was very friendly.

Leisure Family

6/10

Pleasant

19 Nov 2025

Ahmed

The room was spacious but not cleaned well but.
There was candies, empty soda bottle and even a dime on the floor.

Leisure Family

10/10

Exceptional

14 Nov 2025

SHANE

Great stat. Very clean, and very friendly staff1

8/10

Excellent

13 Nov 2025

Joseph

Food in the hotel restaurant is solid! That pork chop is amazing.

Business_and_leisure

4/10

Poor

26 Oct 2025

Sheena

Would not stay again

It was in a bad location of the city, although it didn’t feel unsafe just wasn’t a good spot. The shampoo and conditioner were ripped off the wall and missing entirely, the couch was badly stained and the beds were uncomfortable.

Friends_and_family Family

4/10

Poor

25 Oct 2025

Helen

The hotel is outdated the carpet is dirty and the room was dusty
Need to upgrade

Friends_and_family Family

2/10

Poor

23 Oct 2025

Ernesto

This is by far one of the worst hotels I’ve ever stayed at. The rooms bed boards were dusty, chipped, worn out. The carpet had hair ties & hair balls from probably previous guest in room. I checked in and the electronic card system was down to the point the only access to my room was being escorted. Very annoying having to wait for assistance every time I leave just to get access back inside. The area around is sketchy and very limited food resources. I was extremely disappointed! I would love a refund to be honest

10/10

Exceptional

21 Oct 2025

Lia

.

4/10

Poor

20 Oct 2025

MIMI

We have requestd the housekeeping but did not receiv any service and needed to request to get the clean towels more than 3 times.

Leisure Family

6/10

Pleasant

19 Oct 2025

Frances Patricia

The entrance was on a side street and you had to walk outside to get to the parking garage. The room was comfortable but did not have a hair dryer and when requested they were unable to provide one and the breakfast was pricey.
For the price we paid was satisfactory.

Leisure Family

6/10

Pleasant

18 Oct 2025

Jason

Room was musky and felt dirty.

Leisure Family

10/10

Exceptional

15 Oct 2025

Micah

I didn’t get free breakfast I had to pay for it

Family

4/10

Poor

03 Oct 2025

Kathleen A

Our room was changed upon registration. We paid for a king & were put in a double. The room was dusty, no coffee pods, no tissues. There was water in the ice bucket from the last customer. No privacy sign for the door. The downstairs of the hotel has been remodeled beautifully, now Hilton needs to work on the guest rooms & monitor their cleaning staff. Would not stay here again.

Partner

6/10

Pleasant

10 Sep 2025

Ruth

Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.

Leisure Family

2/10

Poor

21 Aug 2025

Franklin

The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.

Family

6/10

Pleasant

18 Aug 2025

Gloria

It was not the most terrible stay but it wasn’t the most comfortable either. The hotel was understaffed so no room service, dining options are limited if you arrive late.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Debra lee

It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.

Leisure Self

4/10

Poor

12 Aug 2025

Kristin

The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.

Leisure Friends

6/10

Pleasant

09 Aug 2025

Lashonda

The pool was closed the entire time just about.

10/10

Exceptional

08 Aug 2025

Josh

My stay was fantastic.

6/10

Pleasant

02 Aug 2025

Tara

The pool was not open, my kids were extremely disappointed.

Leisure Family

8/10

Excellent

01 Aug 2025

Melissa

The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

Christina

Property is beautiful but rooms were not cleaned well.

Leisure Family

10/10

Exceptional

28 Jul 2025

Marisa

Great stay

6/10

Pleasant

26 Jul 2025

Tiffany

My son and I stayed here for an event down the street. While the location was convenient and staff were friendly, check in took a lot longer than expected and our bathroom shower had a lot of black mold in it.

Leisure Family_with_children

4/10

Poor

13 Jul 2025

Ricky

Very poorly run hotel

starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this

Friends_and_family Family

6/10

Pleasant

10 Jul 2025

Maurine

Accommodations were fine. Poor service in restaurant.

2/10

Poor

30 Jun 2025

Judy

There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.

Leisure

4/10

Poor

25 Jun 2025

Andrew

Expected more, sadly disappointed.

We were quite disappointed with our stay here.
Rooms were pricy, but good size for the 2 of us. However, it was a big disappointment that
basic internet was not free, only free for membership level. Water in the room is a tease with a fee sticker. We were surprised to find there were no adaptions in the room for USB phone chargers. We checked the lamps, wall, alarm clock- no way to charge devices without a wall plug in. The bathroom sink was disconnected from the wall on both sides. Breakfast was pricey for powdered eggs, there is nothing advertising it until a staff member tells you. Very confusing. And most surprising, the AC was not working in our room until we notified the desk (as was the same for several other rooms in our traveling group). Thankfully they made a fix and our room was much more comfortable day 2. The lobby was fine-quiet- and the bar area was nice. Though our group waited quite awhile for their food.

Partner

8/10

Excellent

23 Jun 2025

OCTAVIO

Good central location in Rochester

Staff is friendly and helpful. Room was comfy and quiet even though we were right next to the elevator. We never heard it. Location is convenient and parking is reasonable. Not a luxurious 5 star stay but certainly adequate for our weekend. Visit Dinosaur BBQ ( within walking distance) for a great casual meal

Partner

6/10

Pleasant

01 Jun 2025

Li

I was first one on the line . But last one check it. They say offer my free breakfast but they never did . I don’t care about breakfast anyway ，just Since you said it and didn't do it, just did it perfunctorily.

10/10

Exceptional

31 May 2025

Alphonso

The room was well put together breakfast was very good and

Leisure Self

4/10

Poor

26 May 2025

Peter

Everything was an extra, even the fitness center. There was only 1 trash can in the room. The cleaning service didn't make the bed, I had to leave a tip to get coffee refills. There was no shower curtain. I expect better from a Hilton

Leisure Self

10/10

Exceptional

25 May 2025

Glenn

Nice, clean room and well-maintained property. The staff were very friendly and helpful. The restaurant, Drifters, is also a solid choice if you are in the mood for a chill dinner instead of going out.

8/10

Excellent

25 May 2025

Jacqueline

Chrissy at the front desk was very personable and professional. She gave us free parking because she
\"didn't like\" how our check in went. The room ran out of tissues and there were no spare boxes, the shower gel container was empty and the curtain rod for the shower was really weird and the floor gets all wet. Other than that everything was fine.

10/10

Exceptional

25 May 2025

Susan

Our room was lovely and the staff was very helpful and friendly.

10/10

Exceptional

19 May 2025

Kessan

Staff were very kind

Leisure Family

4/10

Poor

12 May 2025

Verified traveler

Was surprised this was a Hilton

Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.

Partner

6/10

Pleasant

11 May 2025

nancy

Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage.
The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.

Friends_and_family Family

10/10

Exceptional

05 May 2025

Michael

n/a

Business Self

10/10

Exceptional

04 May 2025

Brian

Friendly staff especially in restaurant

10/10

Exceptional

04 May 2025

Michele

A great downtown location.

Business Self

4/10

Poor

04 May 2025

Charles

Not the best hotel option. The room is mediocre and while the staff is super friendly, there is

8/10

Excellent

19 Apr 2025

Michael

Pros & Cons

Pros: centrally located, friendly staff, clean rooms, good dining & drinks

Cons: hard mattresses, flat pillows , no hot tub, breakfast is not complimentary

Overall a decent option depending on your needs and budget. Some trade offs but a solid hotel all the same

Friends_and_family Family

8/10

Excellent

18 Apr 2025

Lateef

I liked the 24 hour security. Convenient location in Rochester.

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2025

Andrea

We had an amazing stay!

2/10

Poor

09 Apr 2025

Jaslyn

Inconvenience of costumer service

Self

4/10

Poor

08 Apr 2025

Vicky

In my non-smoking room I could smell marijuana coming from the bathroom all night, my kids said it was really bad, complaining to the staff was no help. Also after I made a note to use the sofa bed, it was not made up when I got to the room. Went to the front desk to ask and was told the person who could make the sofa bed was not there and didn't know when it would be made up for us at 7pm. After a while I went to the front desk a second time and a female staff member came over and I asked again about my kids needing the sofa bed and when it would be made up, the female staff member was very nice and immediately contacted the intercom to make the sofa bed for us.

Leisure Family

10/10

Exceptional

08 Apr 2025

lis

Never disappoint..a great hotel

8/10

Excellent

30 Mar 2025

Otuoma

Greatest customer service

Leisure Family