Name: Wyndham Rochester Downtown
Address: 70 State Street, Rochester, 14614, US

6/10

Pleasant

17 Jun 2026

Antonio

Hotel only has AC or Heat never both at the same time. Got to our room and it was 80 degrees inside. Depending on the season they switch the AC to heat according to the staff. They did then switch us to a “breezier” room. Which was slightly better. We never got new towels and the room wasn’t cleaned the whole 4 night stay. Staff at front desk were friendly though bed was comfortable so it wasn’t the worst ever but wouldn’t book again.

Friends

2/10

Poor

16 Jun 2026

Phill

We showed up in the evening to check in to our room. They notified us that the AC in the whole building was out. It would have been nice of them to email or text us when it went out so we could have made other plans. We ended up finding another hotel but payed top dollar for the last minute booking. They did refund our money but that did not help having to pay top dollar for another place.

2/10

Poor

15 Jun 2026

Shelly

Hotel was “shut down by the city” and I was not given any kind of notice. We arrived and there were printed signed on the door, I walked in and the one staff member was less that friendly and said all reservations were canceled. News to me. Awful experience.

Family

2/10

Poor

14 Jun 2026

David

Where’s 0 star option? Do not stay here. Horizon Edge Hospitality LLC fails at every level.

4/10

Poor

14 Jun 2026

Steven

We arrived on a Saturday afternoon for a one-night stay. We had reserved a room with two beds. We were given keys to a room that had not been readied. Beds had been stripped, and used sheets and towels were piled on the floor. When we went back down to inform the desk staff, we had to wait about 15 minutes. There was a customer in front of us who was trying to check out early, and there was only one desk staff present. The staff was having problems with the hotel information system. By the time the desk staff was free to assist us, two other \"helper staff\" (not desk staff) had come over to try to help with solving the computer issues. When I told the desk staff about our room, they said, \"So, do you want to cancel your reservation?\" (!!!) I said, \"No, I'd like a room that is ready.'\" One of the other helper staff said they would walk around the hotel and find a room that was ready (a two-room suite), which took 30 minutes. You get the picture. Also:
- HVAC not working in entire property, so no AC (lucky it wasn't too hot out)
- No blankets available for sofa bed, despite 3 requests
- Both TVs in our suite did not work; desk staff unable to assist us
- No hotel info in the room
- Only one elevator working
- Hot breakfast had passable eggs and bacon; toaster far from bread/bagels; had to ask for hot drink cups; coffee not drinkable.
- Parking very convenient, but signage for actual hotel spots could be improved

Friends

2/10

Poor

11 Jun 2026

Diandra

Not a good choice at this time. Not managed well.

Business

2/10

Poor

08 Jun 2026

Mike

The hotel is in the middle of renovations, NO AC, Only 1Elevator works, all this information was given @ check in. It was 85 degrees in the room, they offered no fans or AC units. These types of renovation the hotel should COMPLETELY shut down until they are fully able to run normally. They offered a 5% discount upon checkout which was a joke. Breakfast was half setup, it was just not a great stay whatsoever!!

Self

2/10

Poor

08 Jun 2026

Taylor

This entire hotel had no air conditioning in June- stating that it was in \"winter setting\". Our room was 86 degrees, with a 2 inch window opening for air. Had I known, I would not have booked this hotel at all. In addition, the hotel was in very poor shape & not clean. To pay over $200 per night for a room to not even have feasible living conditions is criminal.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

CAROL

The place was horrible. Do not go there. From the minute we parked our car the parking lot was filthy derelict hanging around. Even the staff behind the desk were slovenly. They put us in a handicap room the farthest away you could possibly get. In the middle of the night there was gun shootings outside the hotel. Do not stay here.

Partner

2/10

Poor

07 Jun 2026

Dwight

The Hotel was the worst I've ever stayed in and I will not stay at Wyndham hotel ever again

Self

8/10

Excellent

06 Jun 2026

Danielle

No AC

Friends

2/10

Poor

06 Jun 2026

Mary

The hotel didn't have air conditioning and we weren't made aware until we arrived. We were told that if you open the window the temperature is bearable. When we asked to speak with a manager

4/10

Poor

04 Jun 2026

Mark

The hotel was poorly-maintained and the air-con wasn't functioning. The pool was out of use and there was generally a dirty feel. However, there was a bed to sleep in and it is in a decent, central location.

Business

2/10

Poor

03 Jun 2026

Nathy

The front desk staff was pretty friendly and understanding. First room had food in drawers smelled horrible and the second room had a beer can under bad and the towels had yellow stains. Both rooms phone were not plugged in causing it to be a safe hazardous for me and my son. And the elevator was not working. Although many ppl complaint on elevator the front desk man acted as if he didn’t know the elevator were Brocken. Pool area and fitness area were absolutely dirty. And rooms had no ac. We’re cooking in there at 85 degree.

It was a horrible experience I’m not sure if the owner or corporate knows about this but they should go down and take a look. This place reminded me of a place you see in third world countries nothing was working nothing was clean!

At least the front desk lady was understanding and refund my money she was definitely concern and should be asked to run place it appears she knows what is going on but can’t do anything about it!

Family_with_children

2/10

Poor

03 Jun 2026

Darian

The air conditioning is out and no one mentioned it before we checked in.

Friends

6/10

Pleasant

02 Jun 2026

Myles

I was super grateful for the very early check-in. Parking was free and easy. Location is fine but exterior of property is definitely lacking visually. One elevator out of commission and the other very badly worn signage. Push a button. See what happens. Room was a great size. Very comfy and clean bed. No air conditioning. Hadn’t been turned on yet. Room was hot even with the window open. Food left in mini fridge and garbages from previous occupant. Ceiling collapsing in bathroom. Shower head fixture not properly secured. Toothpaste left in sink from previous occupant. Another business needs to take this over and make it into a boutique hotel. Cover the inner courtyard to capitalize on the pool year round. It makes no sense for Rochester to have outside pools for 2 months out of the year given the weather patterns.

Self

2/10

Poor

01 Jun 2026

Jess

No a/c, one elevator, faulty doors, no shower curtain, cold breakfast…legendarily bad stay

2/10

Poor

01 Jun 2026

Christy

I think Expedia should remove its representation of this property. We had a three night stay, and the toilet stopped working on the first night and remained unfixed until late the evening of the third night. When we called for the second request to send up maintenance, we were told to come down to the front desk to discuss. They said they were unable to fix it for the second night. We asked what we should do, and they said to go buy a plunger ourselves. They gave us the key to a different room (it was now past midnight), we packed all of our stuff, and upon entering the second room, we found it stifling hot and very, very dirty (like a broom or vacuum had not been used in weeks). We spent another night in our original room with no working toilet. This property is just waiting to be condemned. Stay away.

2/10

Poor

01 Jun 2026

Chris

Doors don’t work in areas, one elevator down, pool closed and an absolute disaster, carpet stained, door locked with bolt that’s an egress door, no air conditioning, breakfast was served 2.5 hours late, can’t get a room as a walk in. That’s not all but you get the point.

2/10

Poor

01 Jun 2026

Michael

No AC at the property. Staff stated \"room service is currently unavailable, we're working on that\" when asked if rooms could be cleaned after three nights. Broken doors & elevetors, dirty stained sheets. Stay at the Hyatt.

Business

6/10

Pleasant

31 May 2026

Anna

The hotel was clean and the staff very pleasant and helpful. Unfortunately they were having problems with the A/C and it was hot in the room. There was a window open for some cool air, but we were unable to close it so it was pretty noisy all night due to outside noises.

Great downtown location and plenty of parking.

The breakfast was excellent, plenty of food and really good coffee.

Friends_and_family Family

2/10

Poor

30 May 2026

Cozzycozzetta

The room was disturbing to say the least. The toilet had urine in it. The top of the toilet was ofd from work being do e and toola left on the od the bathroom sink.
The shampoo machine was left in the room.

Friends

4/10

Poor

30 May 2026

Kurt

No maintenance, no maid service, no restaurant, one elevator broken, no A/C , no pool,

Self

2/10

Poor

29 May 2026

Jennifer

absolutely no air conditoning, 80 in the room. dirty towels in bathroom. no lights or plugs working in room.

6/10

Pleasant

27 May 2026

Steven

Breakfast was fine. The AC wasn't working and several parts of the building/property were not very clean.

Friends

2/10

Poor

25 May 2026

scott

Hotel was unreachable by phone after several attempts, a bad first sign and almost unheard of in 2026. Upon arrival, 2 hours after the check-in time of 3 PM, we were informed our room is not yet ready after waiting in line for an hour. We were told it would be another 10 minutes. 10 minutes later, we were told it would be another 10 minutes. We then decided to stay elsewhere. The front desk seemed unprepared and overwhelmed. It's preposterous to have guests' rooms unready past the agreed upon time and to be seemingly indifferent over it. Avoid it at all costs.

2/10

Poor

25 May 2026

Taiji

I stayed at the Wyndham Rochester downtown address is 70 state street Rochester ny 14614 and had a horrible an experience. I was there for my daughters college commence and the hotel experience was a nightmare. When I arrived it took 40 mins to check in because the computer was down. There was only 1 elevator working, which made wait time extremely long. The air conditioner in the rooms weren’t working. I couldn’t sleep all night because of it. The breakfast was poor. Only two option biscuits and gravy with pork sausage Or oatmeal in a cup. Drink option was only coffee. it advertises a pool. The desk attendant stated the pool has been closed for 10 years. On top of that I was charged more that advertised by the 3 rd party. Im writing a letter to corporate office stating an experience from hell and I want a refund.

Family_with_children

4/10

Poor

24 May 2026

Laura

In a poor neighborhood with questionable guests. A/c wa not turned on yet for summer months and it was extremely hot in the room. Out in a work order to open my window however no one came. Stains on carpet Needed dusted. For stuck in elevator several times for a few minutes

Friends_and_family Family

4/10

Poor

23 May 2026

Frank

Although the room was less expensive than others in the area, the hotel was surprisingly awful. There was no remote for the TV, no air conditioning and the Continental Breakfast was remarkably scant. I was told the AC could not be used since the heat was activated for use. My room was 76°! It was very difficult to sleep and no apologies were provided. Also, the website was blamed for the false advertising of a working pool and a single king-sized bed.

Self

2/10

Poor

23 May 2026

Brian

No ac in the hotel room temp was 86

Terrible service at lobby long wait no good desk girk on personal phone not attending to customers hotel is dirty not good

Partner

2/10

Poor

23 May 2026

Eric

Elevator broken, bedside lamp broken. Tv with remote that's not working. They ended up bringing a new TV with remote. AC wasn't working with staff saying it's cold weather so you don't need to turn it on. Simply horrible 3 night stay!

Family

4/10

Poor

23 May 2026

Jose T

No AC as they use water cooling system and not ON until end of MAY, luckly wether was in the 50's at night and windos open.

Friends_and_family Family

2/10

Poor

22 May 2026

Victoria

I am very disappointed with my experience at Wyndham Rochester Downtown.

We arrived at the hotel around 6:00 p.m., even though check-in was supposed to be at 3:00 p.m. When we arrived, we were told that our room was not ready and were asked to wait about 30–40 minutes. We were also promised that we would receive a call when the room was ready.

After waiting for two hours without receiving any call, we went back to the reception desk. There was a long line, and only one receptionist was working. Our room was finally ready, but when we asked why we had not been called as promised, the receptionist refused to answer. She did not apologize or offer any explanation.

I am not even talking about compensation. We were not offered anything, not even a bottle of water. We paid for the room but were unable to use it for several hours after the official check-in time.

When we finally got to the room, there were no towels, and the sink was blocked. The next morning, there was again a long line at reception with only one receptionist working. After all of these issues, we still did not receive even a simple apology.

Overall, we were very disappointed with the service, the lack of communication, and the condition of the room.

Family

2/10

Poor

19 May 2026

Gina Marie

Extremely disappointing stay. Not worth the money. No.

My first room was dirty and not ready even hours after I reported it. There is no functioning AC in the building at all, and I was told to “crack the window” if I got hot. I was never informed there was no AC prior to booking or upon arrival.

There were multiple maintenance issues, including broken and leaking toilets, missing amenities, and a window that would not open.

There is also only one elevator for the entire hotel, and it malfunctioned while I was riding in it. After that, I used the stairs for the remainder of my stay.

Friends_and_family Family

2/10

Poor

19 May 2026

Ashleu

Terrible

2/10

Poor

19 May 2026

James

This hotel is a disaster. Dirty, smelly, and not maintained. From dozens of cigarette butts littering the main entrance and your feet sticking to the lobby floor, to poor management at the front desk, this first impression should have made us head for zee hills and look for other accommodations. In the covered parking area sat an abandoned Holiday Inn van adjacent to a giant pile of suspicious debris, No dumpster?!. Is the van part of the pile? Crime scene?

In town for a show at the West Herr, we simply needed a place to sleep. Well, that didn't work out, either. We were awakened more than once during the night by loud groups congregating and eventually passing our room in the corridor. The only operational elevator smelled awful and hadn't been cleaned for some time. The other elevator was posted with a sign that read: \"Pardon our Progress\", whatever that means. We didn't explore the rest of the property... no need. Oh, and the room rate was $260!! More than double the hotels.com quote!!!

Steer clear of this particular Wyndham. Definitely not even close to the standards of this reputable chain.

Partner

8/10

Excellent

18 May 2026

Robert

There was no housekeeping services. They had covered parking. There was trash in the hallways. Breakfast was offered between 6 and 10 AM but if you came after 8:45 AM, the pancakes were hard, the eggs were stuck to the bottom of the pan, sausage was dried out, the yogurt was non existent and decaf coffee was not available.

Family

2/10

Poor

18 May 2026

D Anthony

This hotel was 1-2 stars at best. I had to go out to purchase flip flops to wear in the shower. The area to hang your clothing was a unit near the entrance that was so short our clothing touched the floor. The carpeting throughout, and in the hallways particularly, looked like it hadn’t been cleaned in years. There was garbage outside of several rooms that remained there for two days. The floors near the elevators were filthy, spills that were there on the first day of our stay were there when we left (4 days later). The breakfast was terrible, so much so that folks simply didn’t eat and came to get a coffee or tea only, which was even a challenge some mornings as there were no cups, no milk, etc. Overall, one of my worst hotel experiences yet. Even the parking area was in terrible condition- very dirty, leaking roof, etc

Partner

10/10

Exceptional

18 May 2026

Leonard

The staff was always helpful and accommodating to my needs. The breakfast was good and met my expectations. There was self parking on the premises.
Also the room itself was very clean, everything worked, I would definitely stay there again.

Also there was a wine bar directly across the street and a nice food selection.

Self

4/10

Poor

18 May 2026

Jennifer

No towels were in the room upon arrival.
The building has a buukding ac unit vsindividu ac unit per room and the building ac was not set to summer mode yet. So room temps were warmer than ideal. Parking lot area had quite a bit of trash around the edges and in the garage area. The staff at the desk was very friendly. The downstairs bar area never opened. The elevator was also malfunctioning for those of us trying it get off on floor 6. Elevator would go up and then hover/jolt before going back down to five. Forcing many to just take the stairs with luggage or keep waiting in the elevator for it to let you off on floor 6. I’d give this property about 2.5 stars.

2/10

Poor

17 May 2026

Yarelisse

No air conditioner no microwave

Friends_and_family Family

6/10

Pleasant

17 May 2026

lafarren

Great

6/10

Pleasant

17 May 2026

Matt

Elevators were an issue. One out of order the other having a mind of its own (confirmed with multiple other guests we talked to in passing). Was told the AC isnt on yet because its not summer…hmmm its mid may in NY, we were on the 5th floor and it was boiling. Thermostat got to 79 overnight making sleeping unbearable.

Partner

2/10

Poor

17 May 2026

Betsy

It was the baddest thing ever,no air-conditioned,no ice or vendor machine i will not recommend to anybody

Partner

8/10

Excellent

17 May 2026

Anna

Like that room had full amenities. Microwave fridge blow dryer
Air conditioner not working

Partner

2/10

Poor

17 May 2026

BHASKAR

Terrible breakfast

Friends_and_family Family

6/10

Pleasant

17 May 2026

Gail

I believe the staff is well intentioned but they are under-staffed. I was there 3 nights. No one ever came in to clean/check my room. I didn't need anyone to make my bed and I'm ok with the same towels for 3 days but I had to go looking for toilet paper and never got my coffee pods replaced with new ones. When you call the front desk they frequently do not answer and no one told me there was a complimentary breakfast until I asked, on the 3rd morning, where to get some food.

Self

2/10

Poor

17 May 2026

Brandon

This was the worst hotel I have seen in the 12 years ive been in this country.

Horrible staff , very unfriendly, no amenities available as listed ,, NO Air conditioning as advertised,
None of the advertised restaurants or services exist even though its listed on hotel.com

The room was dirty, the elevators are broken,
We were on the 6th floor,,

Never again , and may this serve as a warning to others,
This is not a good place tocstay,
Do NOT bring children here. Its not safe at all!!!
Absolutely disgusting...!!!

Partner

4/10

Poor

17 May 2026

TE

The staff was so nice, very accommodating, very helpful. Great people work there. Awesome front desk gentleman named William. He was so helpful.

Family_with_children

4/10

Poor

16 May 2026

Absalon

There wasn’t any breakfast

Family

2/10

Poor

15 May 2026

Hilland

Not good this time

4/10

Poor

14 May 2026

Cyesha

Arrived at 530pm and did not get a room until nearly 7. They said they ran out of linens. Over 20 people waiting in the lobby. Check in is supposed to be at 3pm. Awful.

Hotel looks under construction and run down.

Friends_and_family Friends

2/10

Poor

14 May 2026

Selina

Room was nasty, no tissue in bathroom toulet was very disgusting, trash under the bed.Used bandage at the head of the bed. It was a bery nasty place. No pop or food in vending machines. Breakfast started and it was going 5 min into it being served and they stated they was out of food. had to wait for towels and or room was not ready. We got their at 6pm and still had to wait

Family

2/10

Poor

12 May 2026

ToreAn

The hotel keeps charging my card after I’ve already paid. Had to wait a few hour after to get checked in. Rooms were not clean. Did not get what I booked. No clean towels or rags. Toilets were clogged.

2/10

Poor

11 May 2026

armin

I wouldnt know because they cancelled my rooms saying no vacancy, but took my money. Called fromt desk, lady was rude

Partner

2/10

Poor

11 May 2026

Ervin

Upon arrival around 7:30 pm, we were greeted with a line that wasn't moving. Understanding that there were several major events going on, we were like ok. When we did finally make it to a staff member she was very nice despite the chaos. But once we arrived at our room, OHHHHHH BOYYYYY!!!!!! We had a quick reality check. We felt like we were \"CATFISHED\". The room smelled like it was old and musty. The stands were stained up and not wiped down. There was no iron or blow dryer. We had, a double queen room with only one towel, two washcloths and a shower towel. They only had two (2) tiny bars of soap, that was only enough for you to wash your hands. There were four pillows on one bed and three on another. The room was dusty. Could not sit all the way on the toilet because you would hit your back on the wash area. There was very, and I mean very little space to put clothes. We just kept ours in the suitcase. When we went down to complain about the towels and everything else, the guy was nice, but he said that he apologize, but the didnt have no towels, so he gave us two (2) hand towels and a couple washcloths. One of the hand towels was stained from look like make up. Nevertheless! We did not use that towel. Overall! Outside of the friendly staff. The hotel was not worth the money paid. Very disappointed. Especially after a wonder Concert.

Partner

2/10

Poor

11 May 2026

Shayra Liz

This hotel is catfish

6/10

Pleasant

11 May 2026

Alicia

Hotel is under renovations but it was clean. Our ac didn't work and the heat was on override. We woke at midnight to our room being 85 with the ac on blowing hot air. We were lucky we could open the window a few inches to let some cooler air in.

There was supposed to be a concert in the hotel the night we stayed. It ended up being cancelled but it left a lot of concert goers in uproar and they made their displeasure with the hotel known to anyone around them.

The hotel is in a nice area and walkable to a lot of restaurants, cafe and shops.

Partner

2/10

Poor

10 May 2026

LEE

i arrived at the hotel and there was no room and no effort was extended to help me after i waited for help for 3 hours of repeat offers to help but the manager never called the front desk as promised. never again for hotels ,com

Self

2/10

Poor

10 May 2026

Jessica

Dogshit

2/10

Poor

10 May 2026

John

Showed up to check in and was told that all rooms were already occupied for the night. Management wasn't helpful at all and told me to \"take it up with Hotels.com

The hotel was also surrpounded by police, turning people away from a concert that had been canceled. The police didn't even want to let me in to talk to the front desk.

Partner

2/10

Poor

10 May 2026

Brinda

Breakfast was old and stale, elevator not working properly, no housekeeping staff, front desk clerk reopened my reservation after they closed it due to no clean rooms, I appreciated that because I had no other options for a room, will never stay at that location again

Family_with_children

2/10

Poor

09 May 2026

Messeret

THEY DIDN’T LET ME CHECK IN

2/10

Poor

09 May 2026

Cedrick

It was dirty and slow service I have never stayed at a hotel as bad as this one nothing was cleaned in the room and the tub had hairs and other objects inside nothing but a sheet in the bed and no tissue in the bathroom it was awful

Partner

2/10

Poor

09 May 2026

Antoinette

Need my money back

Partner

4/10

Poor

09 May 2026

Syleatha

The room was clean. There was food in the chair and the toilet was clean and the sink drain wasn’t working. Makeup or poop was smeared on the wall

4/10

Poor

09 May 2026

Kathryn

They don’t answer the phone, aren’t ready to check people in at 3:00 (be ready to stand in a line of frustrated people at the desk for an hour) don’t even honor some reservations, don’t give parking instructions or a parking pass unless you remeber to ask, the “breakfast” is gone by 9:00 am, there are dirty sheets on the floor in the hallways, the only working elevator is terrifying, the doors to the parking area don't open, and on and on. Just don’t go here.

Friends_and_family Family

2/10

Poor

09 May 2026

Lorna

No ice in the hotel. Every ice machine was broken. Refrigerator and microwave missing from the room. Shower curtain missing from the room. Could not shower. 2 towels for 4 people. Would not recommend this hotel

Family

2/10

Poor

08 May 2026

Elizabeth

Room was dirty. My room didn’t have a refrigerator, phone, microwave, hairdryer, soap, or shampoo. The staff member I dealt with was less than helpful and rude.
I would not recommend staying here to anybody. Ever.

Friends_and_family Friends

2/10

Poor

06 May 2026

Tracy

When I arrived, they told me they didn’t have a room for me due to construction closing down 2 of their floors. They magically found a room after i was googling new options in their lobby for 10 minutes. The room they gave me was 85 degrees and it couldn’t be adjusted. There were bugs in the bathroom and stains on the walls. The elevator worked 25% of their time. Disaster.

Self

4/10

Poor

04 May 2026

Gwen

There are no amenities, not very welcoming environment, very run down, sad feeling, rooms are not well maintained and towels not available unless asked for. I don’t recommend this hotel to anyone!

Partner

2/10

Poor

04 May 2026

Veronica

BELIEVE THE NEGATIVE REVIEWS! ALL THE TRAVEL SITES NEED TO REMOVE THIS HOTEL FROM THEIR SITES. I stayed at this low-budget hotel from May 1 - 3, 2026 because my family booked it first due to a weekend event we were attending. I didn't know the area and it made sense to stay with my party then alone. The initial mistake was not reading the reviews. This place is horrible. When we arrived there was no staff to receive the guests nor were there any staff to clean the hotel or the rooms, per the front desk attendant. The clerk said it was an hour wait for a room due to that, and then started putting up signs reading no vacancies even with a reservation. How disrespectful is that to people traveling long distance?!
I believe this is the norm for this place that looks like its never been thoroughly cleaned. From the dirty stained rugs on every floor and in every room, to the scuffs on the walls, paper printed room direction signs, trash on the floor in the amenity spaces, to some of the questionable-looking \"guests\" this hotel is a hot mess. One newly arrived guests was in the lobby demanding a refund because she had a spiders in her room. Another person was complaining of stains on their carpet. There were no beverages or snacks for sale in the lobby, no vending machines, nothing.
My room had the potential to be so nice, with a decent sized bathroom, two queen beds and a great river/waterway view but it hadn't been deeply cleaned since they opened. The windows were filthy!

Family

2/10

Poor

03 May 2026

Adam

When I got to the hotel to check in, I was told my reservation was canceled. No one bothered to let me know beforehand even though I didn’t get there until 9:00 PM. Apparently, they had no clean rooms due to a staff shortage

Self

2/10

Poor

03 May 2026

Sandra

Terrible property

Self

2/10

Poor

03 May 2026

Sandra

Terrible …broken down hotel.. photos of hotel are deceiving and the property condition shows it has been neglected or hotel lacks funds to keep up with maintenance

Self

2/10

Poor

02 May 2026

Benjamin

Booked the hotel around noon and arrived at 6:00 to check in. Waited for about 15 minutes before they told us they were short staffed and it would be about 45 minutes before we could get into a room. That asked us to leave our name and number and they would call us when it was ready. So, we went out and did our thing and came back at 1:30 in the morning. I never received a call and when we got back they said all the rooms are booked. So I didn’t even get to stay there, I had to find another place at 2:00 in the morning…

6/10

Pleasant

29 Apr 2026

Victoria

It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night.

Family

6/10

Pleasant

27 Apr 2026

Patrick

One of the elevators was out of order and we didn't have comforters on our beds and were told they didn't have any available because a laundry accident had stained comforters. We eventually got one comforter from the front desk.

Partner

10/10

Exceptional

27 Apr 2026

Barbara

The room was very clean but had no little fridge to keep anything cold and ice machine doesn't work on 4th fl. But was very clean

Friends

4/10

Poor

27 Apr 2026

Olivia

Terrible experience. Had to ask for towels and toiletries. Had to ask for blankets but never got them! No coffee at breakfast, not enough coffee in room. Staff unprofessional.

We had to wait an hour

2/10

Poor

27 Apr 2026

Jennifer

The room was filthy. There was trash in the room, the bed was unmade and there was a wet towel on it, the building is falling apart and only one elevator was working. My family and I left and had to find another place right away.

Family_with_children

2/10

Poor

27 Apr 2026

Traci

Room not ready until 8PM. Staff not pleasant. Dirty hallways. Sketchy elevator. One towel and no handsoap or body wash.

Family

2/10

Poor

26 Apr 2026

John

This hotel was horrible. The toilet did not work when we got there. No one came to clean the room. Chairs in the room was broken. This is supposed to be a non smoking hotel yet the floor I was on seem that every room was smoking weed. The front desk was supposed to bring us fresh towels and never showed up. Just a really bad stay for us.

Family

4/10

Poor

26 Apr 2026

Aaliyha

AC does not work only blew out hot air and windows do not open. Bed sheets were not changed. Elevators do not work. Bathroom not cleaned.

Partner

6/10

Pleasant

26 Apr 2026

Benoit

The hotel had better days

Self

10/10

Exceptional

25 Apr 2026

Jeselyn

Great experience

Partner

4/10

Poor

25 Apr 2026

David

The bed sheets had not been changed and had crumbs in them. Hairs all over the bathroom, the floors were not vacuumed and the tub was dirty.

Family_with_children

2/10

Poor

24 Apr 2026

Molly

I booked with Hotels.com, but when I arrived, they did not have a room for me. I was stuck at 10:30 PM. Beware of this hotel and of Hotels.com

8/10

Excellent

24 Apr 2026

Lisa

N|A

2/10

Poor

23 Apr 2026

Latisha

I was overcharged. I paid through the hotels app and then the facility charged my card again. When I contacted the facility I kept getting past over to the next shift with no resolution. Also I texted the facility and no response back. First room we were put in there was no electricity in the room. Second room I was moved to there was feces in the toilet. There were also mice in the lobby. I would not recommend staying here.

Friends_and_family Family

2/10

Poor

22 Apr 2026

Patti

Absolutely NOT

Self

6/10

Pleasant

22 Apr 2026

Karyn

I do not think the AC was functioning or turned on in the building at all--our window was open in the room when we walked in (no screen). Elevators were very slow/one not working. There was no continental breakfast even thought it was stated there would be. On the plus side, staff was very nice and apologetic for the inconveniences.

2/10

Poor

21 Apr 2026

Kristena

I did not stay at this location. I walked in and they said they were full and they couldn’t give me my room. The staff was rude.

Friends_and_family Family

2/10

Poor

20 Apr 2026

Sal

Showed up after a red eye at noon to maybe see if a room was ready and they told us no to come back after 3 or 4pm. We went back after dinner and visiting our son at about 11:30pm exhausted. Walked in and I can only describe it like an old run down hot and humid convention center when we walked in. The lady at front was nice but instantly said, “no one called you” and we said no and she proceeded to tell us they were over booked and had no rooms and all we could do is call Expedia. Blessing in disguise we were relocated but don’t fall for the cheap price, free wouldn’t be worth it. First time I leave a review in as long as I can remember.

Family

4/10

Poor

20 Apr 2026

Davidlee

They are low on staff wasn’t able to check into my room until 7pm

Partner

2/10

Poor

19 Apr 2026

Ruth E.

Reading the reviews for this Wyndom property on State St in Rochester, NY definitely were NOT written about this property. The hotel is extremely run down and not well kept at all. There were about a year’s worth of cigarette butts all over the outside. The building itself is very run down and not well maintained. One elevator wasn’t working. The lobby was gross. The staff was wearing sweatshirts or t-shirts and leggings or jeans. Very unprofessional. It was hard to identify who was staff! Our room had no amenities. No soap, no hair dryer, no fridge, no microwave. The heating system was broken so our room was at a constant of 80-85 degrees, which was awful! Toilet broke at one point and it took several hours for anyone to get there. At one point a staffer was telling another staff person about a mouse he just had to push out of the kitchen with a broom—this conversation happening in the lobby in front of guests! I could go on and on about how awful this experience was.

Family_with_children

2/10

Poor

19 Apr 2026

Kenneth

Staff had poor attitudes and hotel property did not honor reservations made through third party.

Business

2/10

Poor

19 Apr 2026

Gina

Hands down worst hotel experience I've ever had. We RESERVED a room to stay in but when we went to check in we were informed that there were no rooms available, even though we had already RESERVED and paid for a room. The front desk staff was extremely rude and didn't care at all that we had no where to stay for the night. Not only was he rude and absurdly unprofessional, he even had security bully us out of the building, security was mean and unempathetic as well. As we sat in our car scrambling to find another place to stay, we witnessed another guest check in without any issue. The stay was non refundable and I was never informed at time of booking that rooms were first come first serve. Seems like an important detail to share when we were depending on the hotel stay as we were an hour and half drive from our home. Luckily, hotets.com helped us find another hotel to stay in.

Don't stay here unless you want to be abused by their staff for just trying to get into the room you reserved.

Partner

2/10

Poor

18 Apr 2026

Sola

Bad

Family

4/10

Poor

18 Apr 2026

Gerry

no breakfast available