Holiday Inn Hotel & Suites Rochester

Holiday Inn Hotel & Suites Rochester - Marketplace

United States , Rochester - NY
ROCHESTER, 800 Jefferson Road
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100 reviews shown

8/10

Excellent

31 Mar 2026

Jay

Staff were nice, room was clean, although small. Breakfast and pool were good. Paid parking wasn’t great because it’s not a secure parkade, just an open lot with no security. Overall it was a good hotel and experience. Ideal property for people visiting Disney land

Family_with_children

10/10

Exceptional

30 Mar 2026

Alyssa

Clean room friendly staff

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Brandon

This is a wonderful hotel and a very safe walk. Nice and quiet. Great staff

Family_with_children

6/10

Pleasant

29 Mar 2026

Frank

No room service even though it states you do??? Front desk girl was clueless on this.

Self

6/10

Pleasant

27 Mar 2026

Trevor

Hotel was ok. “Parking available” means you get the pleasure of paying $26/day to park your rental car. It’s about 20min walk to Downtown Disney but closer to 30min to get to the actual gates.

Family_with_children

6/10

Pleasant

26 Mar 2026

Annette

Way too far away from Disneyland from my liking. I had a mobility scooter and it took 20 minutes riding the scooter to get to Disneyland. Plus, I didn’t feel like it was safe to take the scooter to Disneyland at night because it’s so dark and not well lit up.

Self

6/10

Pleasant

25 Mar 2026

Susana

This hotel is priced above what it should be considering how small the room I stayed in was and outdated. They charge for parking for every day of your stay and breakfast is not included. The beds were comfy though.

Family_with_children

10/10

Exceptional

25 Mar 2026

gyladem

Great Location. It’s

6/10

Pleasant

24 Mar 2026

Melissa

Room was clean but surrounding areas were not. Construction going on and elevators down. Also the whole hallway smelled like Marijuana.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Christopher

Clean room great service

Family_with_children

10/10

Exceptional

21 Mar 2026

Braelyn

Room was awesome and staff was helpful!

Family_with_children

6/10

Pleasant

20 Mar 2026

Brandon

The room was supposed to be cleaned daily if you requested it. We did and nothing happened. We still had to call for towels after a long day in the parks. The air did not work very well either. Proximity to Disneyland was nice but there are closer hotels that offer better value and amenities

8/10

Excellent

20 Mar 2026

Christy

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jeremy

Ideal location at an excellent price point.

6/10

Pleasant

16 Mar 2026

Miguel

Usually it’s a no-brainer, close to Disney, clean rooms, staff is always there to assist you in any way. This time there was construction going on during our stay. We were in the top floor and out of two elevator’s only one was working and of course the side we were at wasn’t working. Crew members in the hallways while you are trying to get back and forth.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Christian

Time to renovate

Family_with_children

2/10

Poor

15 Mar 2026

Dawn

There was construction going on in the building.I was staying in.They did not make me aware of it.There was no ice maker on any of the floors in the building.I was in that worked. They said they would give me a discount.But I had to go through this site to get pre-approved, which I think is absolutely ridiculous.So please approve the credit that they're trying to put through on my account. Thank you Dawn Sims

Self

4/10

Poor

15 Mar 2026

Graciosa

Roomed smelled of mildew. Pillows smelled like body odor as if bed had not been cleaned. Very smelly hotel. Don’t recommend.

Partner

8/10

Excellent

14 Mar 2026

Cindy

Reasonable walk to Disneyland. Clean room. Good housekeeping routine.

10/10

Exceptional

14 Mar 2026

nescel marie

no time to use the pool

6/10

Pleasant

13 Mar 2026

Sabino

The pool was enjoyable, food was ok, room was clean, building needs care, paint, upgrades. Not sure if i would return.

Family_with_children

10/10

Exceptional

12 Mar 2026

Gabrielle

Excellent!

Family_with_children

10/10

Exceptional

12 Mar 2026

Robert

Great location and facility

6/10

Pleasant

12 Mar 2026

Lydia

Couldn’t check in at 2:30pm as requested. Instead of a room close to lobby and elevator. Room was in farthest building. Security door on building was broken. Elevator out of service. Had to walk (with a cane) to farthest end of building to use only working elevator. Room dated except for tv and mattress. Buffet breakfast was good. Hotel double charged me for room and now need to dispute.

Friends_and_family Friends

6/10

Pleasant

11 Mar 2026

Joe

Bathroom was in need of new wallpaper and light fixture.

Family_with_children

6/10

Pleasant

11 Mar 2026

Victor

It was decent for the price. The only thing is I thought parking was included. But it’s not ehen you get there they hit you with 30 something dollars a night for parking.

6/10

Pleasant

09 Mar 2026

Chelsea

The location is nice, for us it was within walking distance to Disney. However, the facility seems short staffed and poorly serviced. The hot tub had been shut down and roped off by the department of health dated back 2 months, in the morning the pool was still a mess from the day before with wet towels all over lounge chairs and no fresh towels stocked, one elevator was out of service and the other was terrifying and felt like it would break every ride we had to take on it, breakfast is very overpriced (you have to pay for it so just go somewhere you’ll actually enjoy), the first morning there a pipe had burst and a broken ceiling tile was left on the carpet hallway for most the day, the carpet on the first floor hall is also bunched up leading me to believe it’s been water logged before and makes me question the sate of possible mold? Rooms did seem clean, but it seemed like there wasn’t enough cleaning staff so our room was only cleaned once in the 4 days we were there, and check in was a nightmare since no rooms were ready until or AFTER check in time of 4pm. It wasn’t a terrible stay, but I think for the money there are better options in the same location.

4/10

Poor

08 Mar 2026

Vanessa

The man at the front desk was very short and rude upon our arrival. It was around 1 a.m., so maybe he was tired, but the attitude still felt unpleasant and unnecessary. After a long day of travel, a little courtesy would have gone a long way. Because of this experience, this hotel would be a last resort for me.

10/10

Exceptional

05 Mar 2026

Lisa

The room was good. Unfortunately the elevator was broken next to my room. The staff was very kind and helpful. Very close to Downtown Disney. Great for people wanting to go to the park and not break the bank.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Stacy

Check-in was quick and the front desk staff was pleasant. Room was clean and the beds were comfortable after a long day at Disney.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Donald

Theres 4 or 5 separate little buildings which was a little confusing at 1st. My rooms keys stop working twice. Front desk reppaced it no problem. Easy to walk to Disneyland. Low crowds.

Family

4/10

Poor

02 Mar 2026

Verna

10/10

Exceptional

01 Mar 2026

Brandon

Smooth vacation

Family_with_children

10/10

Exceptional

01 Mar 2026

joseph I

Very clean and workers very nice

6/10

Pleasant

01 Mar 2026

Jennifer

Only one elevator working for 5 floor building and it wasn’t working well. Had a leak in ceiling of hallway with ceiling tile collapse. From the looks of the carpet it has happened before.

Family_with_children

10/10

Exceptional

27 Feb 2026

Jose

Location to Disneyland is perfect

6/10

Pleasant

26 Feb 2026

Priscilla

Staff was very nice but my key kept failing since the first night. It was hard because I was in a different building and had to walk to the reception area every time

Friends_and_family Family

4/10

Poor

25 Feb 2026

Claryce

Building was being renovated completely understand but the door were not secured I didn’t feel safe. The AC was leaking made the carpet wet. Front desk said that’s unfortunate didn’t offer any solution. It was freezing in hallways and room. We’ve stay here 2 time before for my daughter’s birthday it was amazing experience but this time wasn’t so great more disappointed

10/10

Exceptional

25 Feb 2026

Tanya

Clean, comfy beds, proximity to Disneyland.

8/10

Excellent

25 Feb 2026

Brittany

Staff was great!

Family_with_children

8/10

Excellent

25 Feb 2026

Andrew

Everything was outdated

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Shyly

Staff was helpful

4/10

Poor

22 Feb 2026

Roberto

Outdated and not the cleanest place. Our tv went out the first night. Room phone was the original since it was so old missing buttons. Fluorescent light in bathroom area was out. Drains were slow as molasses which is disgusting. Staff was nice though. But we wont rebook again sadly.

Partner

6/10

Pleasant

21 Feb 2026

Paula

The staff was amazing. They were all very nice and friendly. Shoutout to Emilio who took care of us every morning at breakfast. The room was okay. Part of the reason why we stayed here was for the jacuzzi but it didn’t work until two days before we had to leave. My friend used it and it ended up bleaching her whole suit!

Friends

6/10

Pleasant

21 Feb 2026

Peter

Unfortunately the microwave in my room was busted, someone else’ hair was on the bathroom floor, and their breakfast was really overpriced for basic breakfast. Otherwise m, room was relatively clean and spacious.

Self

10/10

Exceptional

20 Feb 2026

Alejandro

Nice

2/10

Poor

14 Feb 2026

Anthony

Mold was everywhere. Floor to ceiling. Good luck

6/10

Pleasant

14 Feb 2026

Rigoberto

Letting your people know that you have to pay for parking everyday which is separate no free parking even tho you have a room it’s 30 dollars a day .

Leisure Family

4/10

Poor

14 Feb 2026

Steven

I was very disappointed in our stay. The check-in was terrible, the hot tub and elevator were broken most of the time, the maids kept forgetting towels, the supper food was terrible. This is not up to Holiday Inn standards.

Leisure Family

6/10

Pleasant

13 Feb 2026

Mark

We only stayed for 1 night.
Pros - walk to downtown Disney is easy, limited street traffic and facility is overall clean. Staff was amazing and the best part of the place.

Cons - we stayed in building 4 and the lock to the building door is gone and door just swings open. The security gates to the outside were left open most times we walked through.

The location and staff were great and worth the price.

Leisure Family

4/10

Poor

12 Feb 2026

Kelly

The room was very musty, had a large pink stain on the bed comforter, and

10/10

Exceptional

12 Feb 2026

Alejandro

Kind staff

Leisure Family

2/10

Poor

11 Feb 2026

Yesenia

When I checked into the hotel, I was given the room keys to room that was already occupied. When I contacted the front desk, they said no one with my name has checked in. I went down to the front desk to address the issue and was apologized to. We were given complementary breakfast for our stay. After a long day out, I went to my room and my keys did not work. I went back down to the front desk and they could not find my name associated with the new room number. Turns out that in the hotels system, my name was with a different room number and my information did not match at all. Guest services did not communicate with one another and did not make me feel valued for my stay. My stay was stressful and very inconvenient.

Partner

10/10

Exceptional

11 Feb 2026

mariel

Good room for the rate

Leisure Partner

2/10

Poor

10 Feb 2026

Fernando

We didnt get housekeeping done on our room 2 out of 4 days. When I called front desk they said they apologized they were short staffed. Terrible experience!

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Kelly

Great value, clean room, good breakfast, and nice pool and water play area for kids.

Leisure Family

6/10

Pleasant

09 Feb 2026

Lizet

Bigger beds, card key was hard to open my room had to change it more then 3 times

Business_and_leisure Family

4/10

Poor

09 Feb 2026

Saef

Poor quality, first time you have to pay for parking in a hotel.

2/10

Poor

08 Feb 2026

Karen

* Doors to each bulding do not securely lock. (Card readers on all doors but you can pull each door right open.) Anyone from outside can access the hallways that lead to the guest rooms.
* One of two elevators broken and blocked off. The working elevator was very loud and door slow to open.
* Hot tub was broken and completely blocked off with yellow tape.
* Can of beer in the refrigerator from prior occupant.
* Discovered A/C was broken after fully unpacking, went to dinner, came back and we had to move down a full floor to a different room at 10:30 pm as the compressor was broken on the unit.
* Keys did not work the second night had to be reprogrammed by front desk person (Joseph) who was very rude to my daughter and I.
* At Checkout: we asked to speak to manager and it was the same desk person from the 2nd night key fiasco. He got very argumentative, and after 5 minutes of asking to speak to manager, was told one was not on property. Joseph continued to be rude, words were exchanged, and it turned into a loud argumentative conflict in front of guests checking out. The only saving grace was the front desk clerk Brittanie - who was SUCH a pleasure to work with and kept apologizing for his inexcusable behavior - she was the one who ultimately provided contact names and e-mail addresses for the management since he refused. Absolutlely THE worst experience I have ever had at a hotel in my life.

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Jeremy

Staff was very nice. Hotel is outdated more like a motel 6

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Oscar

Rooms were clean and beds comfortable.

8/10

Excellent

06 Feb 2026

Rocio

Clean room

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Nick

Absolutely the best property we have stayed at. The best staff, pristine rooms, and a delicious breakfast!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Anna Christina

Huge rooms. Great for families

Business_and_leisure

8/10

Excellent

02 Feb 2026

FELICIA

Yes

Partner

4/10

Poor

31 Jan 2026

Kristimaris

Very dated, carpets needed a good vaccuum. We were first placed in a room which stank of vomit. I asked to be moved, and we were. Only good thing about the hotel was it was close to Disney.

Family

10/10

Exceptional

29 Jan 2026

Ana

Everything was excellent

Leisure Partner

4/10

Poor

28 Jan 2026

Nadja

The 2 star rating is purely for the staff as they were all professional and nice. The buffet breakfast was yummy and the buffet staff were excellent.
The hot tub was closed due to “entrapment”, when their website (and Expedia) advertised a hot tub. All of the corners in the rooms have not been vacuumed in YEARS it looks like, each corner is filled with thick dust (gross). We had 3 rooms total for all family and each room was like this, not just our room. The bathtubs aren’t super clean (there was hair in the bath tub upon arrival), the drains take forever to drain, housekeeping didn’t provide enough towels each restock, the bed sheets had holes in them & when we asked for an extra comforter they gave us an old worn out duvet withOUT a cover on it! Housekeeping was vacuuming the hallways at 9:30PM, 2 nights in a row. Every single wall outlet is old and chargers hang out of them (seems dangerous).
All in all this hotel needs some serious upgrades and work in the housekeeping department.
Also, it’s a 35+ minute walk to Disney, not 12.

Leisure Family

10/10

Exceptional

26 Jan 2026

Charlotte

Nice room

6/10

Pleasant

25 Jan 2026

Mark

There was a musty odor in hotel room. The carpet in the room requires a deep cleaning. The wash towels were not replaced by housekeeping. On a positive note, the staff was pleasant.

Leisure Family

10/10

Exceptional

25 Jan 2026

Martha

Clean room, family friendly

Leisure Partner

4/10

Poor

24 Jan 2026

Jacqueline

This hotel looks like a good deal at first because of the location near Disneyland, but it really isn’t worth it. The property is very old and outdated, and for just a few more dollars you could stay somewhere much nicer.
Be sure to read the fine print — parking is $30 per night, which feels unavoidable since most guests will have a car. That extra cost really adds up and makes the stay feel overpriced for what you get.

Leisure Family

10/10

Exceptional

22 Jan 2026

Jenn

I read lots of reviews and was frankly a little worried. I did not need to be. While the rooms are not super modern they were very clean. Very spacious. The staff was amazing and so hospitable. No bedbugs, no roaches. Our water pressure was great. AC was great. Staff upgraded our room to a suite for free for no reason at all. The only tiny complaint I have is that the hot tub was down. A part broke so it was not forseeable. We walked to Disney or we took ART. Was a 15 min walk through a nice area. I highly recommend this hotel. It was so well priced and absolutely amazing. This will be where we stay if we come back.

Leisure Family_with_children

6/10

Pleasant

22 Jan 2026

Douglas

The building and the rooms were clean but very dated and definitely need refurbished. It doesn't look like it's been remodeled since the 70s. The hot tub was closed by the California \"Board of Health\" and taped off with Caution tape. The staff were all Very Friendly, Kind, and Helpful!

Leisure Family

8/10

Excellent

21 Jan 2026

Breanne

Clean room, friendly staff. Not sure where the water park was as shown in the picture and disappointed that the hot tub wasn’t working. Other than that had a great stay.

Leisure Family

10/10

Exceptional

21 Jan 2026

Linda

It was a good

8/10

Excellent

19 Jan 2026

Alexis

Staff is very friendly and welcoming. Breakfast was great!

8/10

Excellent

18 Jan 2026

Karely

Staff is extremely welcoming and kind. But the rooms in building 4 need upgrades! Looks very outdated and dirty curtains.

Friends_and_family Family

4/10

Poor

17 Jan 2026

Shelley

Rooms where not clean when asked many times , old and dated

Leisure Family

10/10

Exceptional

14 Jan 2026

Lena

The room was clean and spacious. It was a resonable walk to Downtown Disney.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Tyler

Room was very clean! Staff was always helpful and welcoming.

Leisure Partner

8/10

Excellent

10 Jan 2026

Cynthia

Friendly service, clean rooms, convenient location

10/10

Exceptional

08 Jan 2026

Xuan

Great

Leisure Family

10/10

Exceptional

05 Jan 2026

Rebekah Marie-Anne

Friendly and close to Disneyland

Leisure Family

10/10

Exceptional

29 Dec 2025

Viridiana

Loved the service, my room was always clean! Disneyland is a walk from there! the staff were there for u in u look confused. Second time staying and definitely coming back

2/10

Poor

29 Dec 2025

Miguel

The room, top room had a constant nice that it will never stop jt was very hard to sleep

Friends_and_family Family

2/10

Poor

28 Dec 2025

Christina

It was not complimentary. We were not going to pay 21.99 for breakfast

Business_and_leisure Family_with_children

8/10

Excellent

28 Dec 2025

Pam

Friendly staff, clean rooms and great location. Only negative is expensive parking charges and very poor WiFi.

Leisure Family

8/10

Excellent

28 Dec 2025

Benjamin

Room was amazing, so close to Disney. My partner and I loved it. Amazing workers with great attitudes made it feel like we were already in Disneyland.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Margarita

Hi ! Eggs were really bad , bread was super sweet

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Dalila

The hotel was comfy and clean. Close to Disneyland. But there were things i was very disappointed about. For example: Breakfast is not included. No shuttle services to Disneyland. Charged for parking on property. I should've paid closer attention to these things before booking which is on me, but there were hotels closer to Disneyland that offered free breakfast and shuttle services cheaper than i paid here. Again, my fault for not checking beforehand. I've just never stayed at a hotel that charges for breakfast and parking. Paid guests shouldn't be charged for parking, that's crazy. Other than that, the stay was pleasant. The hotel was clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Lea

Right around the corn to Disneyland. Reception was warm and upgraded us to a suite when we told them we were celebrating my sister’s birthday.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Alexis

Room was decent and the price not bad

Business_and_leisure Family_with_children

4/10

Poor

23 Dec 2025

Gabriel

Our rooms were sufficient for a nights stay, however I was disappointed with the level of cleanliness in our two rooms. Specifically, the carpets looked like they hadn't been vacuumed at all. Water pressure and temperature were also nothing to brag about back home.
Front desk staff were respectful and had us checked in relatively quickly. Other house staff were very busy and likely understaffed.
The hotel is convenient for walking to and from Disneyland, but I'm not entirely convinced I'd stay here again.

Leisure Family

8/10

Excellent

23 Dec 2025

Luis

Property is outdated

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Daisy

Rooms are nice and clean! The staff was amazing and super sweet. Nice short walk to Disneyland

Leisure Partner

6/10

Pleasant

21 Dec 2025

Tabitha

The room had ants and they charge extra for breakfast

10/10

Exceptional

21 Dec 2025

Svyatoslav

Friendly and helpful staff, great hot breakfast!

Leisure Family_with_children

4/10

Poor

19 Dec 2025

Tabitha Gail

The first night we stayed, our AC was having issues blowing cool air. It would blow cold air, then turn off, then blow warm air, then cold air. When we first walked into the room it was 76 degrees. I turned on the AC to cool the room down. My family and I left and when we came back it was 80 degrees. I called front desk and they said they were going to have maintenance check it out. They came and said that everything looks fine. That night, I couldn’t sleep because it was so hot in the room and I asked to be transferred to a different room. The second room we had the fire alarm would go off due to the steam that comes from the shower so that was an inconvenience also. I also had trouble with our key cards.They gave us two copies but for some reason only one key card would work.

Overall, I just didn’t have a good experience staying here.

Leisure Family_with_children

8/10

Excellent

17 Dec 2025

Shay

The front desk staff where great the amenities where good.

Leisure Self