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Quality Inn Rochester

New York Area - NY · United States

1956 Lyell AveView location

6.4/10Good1,000 Reviews
Cleanliness6.4/106.4
Service6.8/106.8
Comfort6.6/106.6
Condition6.0/106.0
Location8.4/108.4
Neighborhood6.2/106.2
Value8.0/108.0
Amenities6.2/106.2
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  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Rochester

The well-being of guests is a top priority at Choice-branded hotels, with a variety of new and improved cleanliness protocols and products. Enjoy travel essentials and friendly service at our Quality Inn hotel in Rochester, NY.

Amenities include free WiFi, free hot breakfast, an exercise room, meeting space, and a 24-hour reception desk. Guest rooms feature a microwave, refrigerator, hair dryer, iron and ironing board, a desk with an ergonomic chair, and more.

Our pet-friendly and accessible hotel is conveniently located near the I-490/I-390 interchange, about 10 minutes from Greater Rochester International Airport, downtown attractions, and the University of Rochester. Explore city attractions such as the Susan B. Anthony House, Frontier Field, the Strong Museum, and the Seneca Park Zoo.

Make the most of your trip to Rochester at our Quality Inn hotel. Earn rewards, including free nights and gift cards, with our Choice Privileges Rewards program.

Read more about this hotelShow less

When you stay at Quality Inn Rochester West in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. This hotel is 9.1 mi (14.7 km) from Lake Ontario and 0.3 mi (0.4 km) from Erie Canal.

Make yourself at home in one of the 86 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 250.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 25.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Erie Canal 0.5 km / 0.3 mi
Unity Chemical Dependency 5 km / 3.1 mi
Cinemark Tinseltown Rochester 5.1 km / 3.2 mi
Pont de Rennes Bridge 5.4 km / 3.4 mi
Heritage Trail 5.5 km / 3.4 mi
Susan B. Anthony House 5.5 km / 3.4 mi
ESL Ballpark 5.6 km / 3.5 mi
Genesee River's High Falls 5.9 km / 3.7 mi
Genesee River 6 km / 3.7 mi
Water Street Music Hall 6.1 km / 3.8 mi
Blue Cross Arena 6.3 km / 3.9 mi
Rochester Riverside Convention Center 6.4 km / 4 mi
Highland Hospital of Rochester 6.8 km / 4.2 mi
The Penthouse at One East Avenue 6.9 km / 4.3 mi
Geva Theatre Center 6.9 km / 4.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 86
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 28 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    SUITE KING SIZE BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 28 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Room KING SIZE BED

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Room TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDSROO.2Q-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Room TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 28 m²ROO.KG-1
    Room KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    Room KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Rochester

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Rochester

6.4
Good
1,000 Reviews
Cleanliness
6.4 /10
Service
6.8 /10
Comfort
6.6 /10
Condition
6.0 /10
Location
8.4 /10
Neighborhood
6.2 /10
Value
8.0 /10
Amenities
6.2 /10
100 reviews shown
6/10
Pleasant
27 Jul 2026
Lorraine
The initial room and working key had a person in that room. That was a big surprise to both parties.
New room was clean and unoccupied. Water pressure up on 5th floor was insufficient. A bit disappointed.
10/10
Exceptional
20 Jul 2026
Meronv
Amazing customer service
6/10
Pleasant
13 Jul 2026
David
Breakfast was below par outside of building trash
Family
8/10
Excellent
11 Jul 2026
Natasha
The bed was comfortable and the towels were soft. Nice shower. Decent hot breakfast. We appreciated that the staff worked with us to correct our mistake on the date of our booking.
Partner
10/10
Exceptional
06 Jul 2026
Jayne
Hotel was very clean , staff were great
4/10
Poor
02 Jul 2026
Karl
Breakfast was just cereal or waffles that’s it
Self
10/10
Exceptional
16 Jun 2026
Stephanie
Staff was good
Family
6/10
Pleasant
14 Jun 2026
Elizabeth
Old hotel. Clean enough but could seemed a bit grimy. Staff was considerate and helpful. Location is not appealing.
Self
4/10
Poor
10 Jun 2026
Keith
Elevator was down I had to walk to the 4th floor
10/10
Exceptional
09 Jun 2026
David
Enjoyed one night stay at the Quality Suites.
Self
10/10
Exceptional
06 Jun 2026
Mary
The breakfast was good with quite a few choices. We were only there over night, but found the hotel quite nice and reasonably priced.
Partner
2/10
Poor
29 May 2026
Lynn
Housekeeping was every two weeks, if you wanted clean sheets you had to bring dirty sheets to front desk for trade it and you had to make beds. Clean towels were available when you brought dirty towels for exchange at main desk. Beds were not firm at all. I think they were used. If breakfast was supplied, we were never told about it. I left with 5 nights remaining on my paid reservation but they would not refund any money. I wouldn’t recommend that place to my worst enemy.
Partner
10/10
Exceptional
20 May 2026
Dawn
We have stayed this motel 4 times. It is very inexpensive but provide us with a comfortable and clean room. The breakfast is very basic and sufficient for us. If you want fancy with a big breakfast, go elsewhere. If you want reasonably priced that provides your basic needs, then this is a good place.
Partner
8/10
Excellent
20 May 2026
RAYMOND
Comfortable rooms. Old building greatly in need of renovation & updates.
Partner
2/10
Poor
29 Apr 2026
Matthew
My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again.
Self
10/10
Exceptional
28 Apr 2026
Antwan
Front desk guy was very understanding and helpful
8/10
Excellent
15 Apr 2026
Thomas
Room 211 appears recently refurbished —paint, flooring, and other fixtures were new and maintained. A few minor problems in room 211:
—no smoke detector. It looks like the wall-mounted smoke detector was removed for painting the walls and not re-installed.
—a few non-functioning USB outlets, probably from heavy usage. Both USB outlets on the bed light fixture were non-functional.

Rest of building was fine. One of the front doors was out of order and blocked with a park bench. The elevator works but is slow at opening and closing.
Family
2/10
Poor
31 Mar 2026
Win
The cleanliness of this hotel was very questionable. The smell in the hallway was very mildew & the room we had smelled like cigarettes our whole stay , even the towels smelled. The bed had a huge deep dent in it & the blow drier was sticky. Nothing was clean about this place
Partner
8/10
Excellent
09 Mar 2026
Janet
Staff was very kind. Breakfast was good and prompt.
Partner
8/10
Excellent
09 Mar 2026
Paul
Everything was ok
Family_with_children
10/10
Exceptional
02 Mar 2026
Claudia
I had an very large room which was lovely!
10/10
Exceptional
26 Feb 2026
Ajay Singh
Great room for price !
10/10
Exceptional
24 Feb 2026
Francesca
Staff was nice, room was decent for the cost of stay.
2/10
Poor
15 Feb 2026
Mike
Nasty ass place had bed buds or roaches seen a little baby on the wall about 6 in the morning got all my stuff and ran outta there didn't even wanna check under mattress LET THIS PLACE SHUT DOWN!!!
Leisure Self
2/10
Poor
10 Feb 2026
Patrick
It was the worst night of sleep I’ve had. The parking lot was barely plowed. The ice machine was broken. I stayed in 505 which looks like SOS - the pipes are whatever is behind that wall bang and make the bed shake I wanted to talk to front desk at 7am but no one was standing there . I heated up two sandwiches and frilled my apple juice (terrible tasting) since oj was out. Again like I said worst night and I was only there five hours!!!! I couldn’t stand it! I would like a refund!
Leisure Self
8/10
Excellent
08 Feb 2026
alice
Staff was ok.room was ok.bed was hard but other than that it was ok.
Friends_and_family Family
6/10
Pleasant
27 Jan 2026
Stephanie
Ok
Leisure Family_with_children
6/10
Pleasant
27 Jan 2026
Jennifer
Maybe more selective food choices. Laundry wasn’t working due to coins taking but not working.
Leisure Self
2/10
Poor
09 Jan 2026
Debra
The staff was not very responsive, the TV didn't work and it took 3 calls to get help, ended up changing rooms and the remote didn't work.
I checked out after one day as i was allowed back in my house after a fire and still waiting for the 2 day refund. Not great service!!
Leisure
4/10
Poor
31 Dec 2025
Robert
The whole hotel reeked of weed masked by terrible heap cologne. Rooms are in disrepair, peeling paint, broken door handles, trash in the hallways.

Staff was nice.
Friends_and_family Family
2/10
Poor
29 Dec 2025
jie
People were fighting in the middle of night for long period of time.
10/10
Exceptional
28 Dec 2025
Praveen Kumar
Yes, we liked the hotel, this is second time coming to this town. The staff is also great.
Leisure Family_with_children
2/10
Poor
21 Dec 2025
Jose
Too noisy. And the hallways and elevator smell quite bad. I honestly don't recommend staying at this hotel. The room was okay for the price, but it's too noisy and you can't sleep.
10/10
Exceptional
17 Dec 2025
James
Everything was perfect
Friends_and_family Family
6/10
Pleasant
09 Dec 2025
Christina
The place was nice and clean but it felt very dark because of the color choices. Also the lighting was like an industrial LED bright white instead of a softer more natural light. When in the bathroom, it was like being in a closet doing your makeup. I think using a different fixture or bulb would fix it. Next time they paint, use a lighter color. Breakfast was good, it just seemed the didn't put out enough of the egg sandwiches or yogurts for the number of customers. Once they were gone, they didn't restock for more people coming to breakfast. I have no major complaints, it was a pleasant enough stay for the night. My comments are just some improvements that would go a long way.
Leisure Family
10/10
Exceptional
09 Dec 2025
Vanessa
Loved it
6/10
Pleasant
06 Dec 2025
Marcia
I didnt visit the pool. There was a strong scent in the hallways.
Leisure Family
10/10
Exceptional
30 Nov 2025
Lisa
Clean
10/10
Exceptional
29 Nov 2025
Abdullah
Safe and quiet. Clean room. Good for a small family stay
10/10
Exceptional
20 Nov 2025
Merwin
Clran room. Friendly staff.
Friends_and_family Family
8/10
Excellent
15 Nov 2025
Gregory
Yes
2/10
Poor
13 Nov 2025
Tracy
Nothing good about this hotel, the hallways and room had an stench odor. Floors in room dirty missing light blubs. Staff was pleasant! Breakfast will make you want to diet. I will never use expedia again.
Leisure Friends
2/10
Poor
01 Nov 2025
William
I booked my room for oct 12-17 online through Afterpay, reservation was made and payment billed, i drive 5 and half hours and get there and guy working the desk said i didnt have a reservation nor was any made under my name period. 1030pm or so, i go ok and book a room for the 2nd time and he charges me $400 ballpark fee which was lesser than the cost i paid online, so far there was 2 payments of $118.69 billed out of my bank account, and 2 more equaling the same price left on both which totals $474.76 for a room that was booked but apparently your computer didnt have the reservation that costs me an additional full cost out of pocket to book the 2nd room that was so disgusting inside there was no way id be fine amongst the army of roaches i encountered everywhere the second i turned the light on which i exited just as fast to get away from whatever wet dog smell by the closet that was real strong enough to take over the whole rooms atmosphere... can someone in upper management or whoever is in charge of situations unvolving settling refunds please respond or contact me and help me solve my problem this hotel caused me not on purpose but somehow its gone unnoticed without anyone knowing it happened since i wasnt contacted like i wouldve if they did... my number is 570 328 6642, Mon-Fri i work 7am-530pm, but ill be waiting to hear even during work time, usually it would matter but ill make sure im available to try to settle this for good... thank you and enjoy your Saturday!
Business
10/10
Exceptional
23 Oct 2025
Chandra
I made a negative comment the day previously and I have to say that the problem was handled which I greatly appreciate. Not a bad place especially for the price
Leisure
2/10
Poor
22 Oct 2025
Chandra
I have reserved rooms here in the past but suddenly they are requiring you to pay for incidental fees even if you add a night???? Wow
8/10
Excellent
22 Oct 2025
Diane
Only had time to grab a bagle and cream cheese. Appreciate food you can 'grab and go \"
Business
4/10
Poor
20 Oct 2025
Lin
Room smells very bad. The filling in the comforter is clumping. Food is limited few choices. Front dest service is fine.
Business Self
4/10
Poor
30 Sep 2025
Peg
The property is in the middle of nowhere in a semi-industrial area. Street people abound! The hotel is in very poor condition. Some guests were running crazy in the hallways. Breakfast was terrible. The stay was worth maybe $75/night not the $200 we paid. Never again will I stay at a Quality Inn and I will not ever book with Expedia because I expected Expedia to provide quality and it did not.
Business Family
2/10
Poor
29 Sep 2025
Jacob
Property was very dirty. Staff was non existent except for the few times we ran into them outside smoking weed. Very unhappy with our stay.
6/10
Pleasant
23 Sep 2025
Jennifer
The rooms themselves were nice. Comfortable and clean. However, the walls are very, very thin, and the doors are squeaky. I was unfortunate to have neighbors that were in and out of their room all night. The sound of slamming doors and squeaking kept me up for most of the night. Our neighbor had his TV on and it was like he was in the room with us. With a little bit of tweaking, this hotel could be even better.
8/10
Excellent
07 Sep 2025
Daphne
The front desk staff were friendly and helpful.
Leisure Family
6/10
Pleasant
27 Aug 2025
Andrew
Thank you
Business
4/10
Poor
25 Aug 2025
Marlena
Night staff clerk, very nice, day staff was rude & hard to understand. Charged extra fees that i was unaware of. Everything in the room feels sticky also, gross.
Business Partner
2/10
Poor
17 Aug 2025
Daisana
I will. Ever stay at this property again. The boor was broken and kept sticking which is a fire hazard and when asked to move we were told no. The room smelled like a pack of cigarettes the staff was rude I will never waste my time staying here again.
Leisure Family
10/10
Exceptional
12 Aug 2025
Daniel
Nice bedding. Quiet room. Met expectations.
2/10
Poor
08 Aug 2025
Regiñaldo
Very bad
10/10
Exceptional
21 Jul 2025
Gregory
This was convenient between the airport and Greece.
Leisure
10/10
Exceptional
21 Jul 2025
Eugene

Great location

Great location right off the highway. Just a stop over.
Partner
10/10
Exceptional
16 Jul 2025
ShaQuita
I always have a great experience when I stay at Quality Inn
Leisure Self
10/10
Exceptional
15 Jul 2025
Verified traveler

Clean, affordable and comfortable stay

Our stay was a comfortable one. The hotel was clean and the staff and management were available and polite. No complaints. Breakfast was good and there was a lot to choose from. We enjoyed our time in the area.
Partner
4/10
Poor
03 Jul 2025
Stephen
Nothing
4/10
Poor
30 Jun 2025
James
Some light fixtures and TV did not work. Bathroom fixtures were loose and toilet \"shaky.\" Breakfast was terrible with very limited options. Front desk person, although very nice, was not always available as he was charged with doing other things around the property - with no back-up support. Desk chair was broken and almost unusable. No other sitting chair in the room. Hallways tended to be noisy.
Friends_and_family Family
2/10
Poor
28 Jun 2025
Alexander
Room smelled awful throughout the entire stay. There were holes in the bathroom walls and brown mold above the window. All the outlets have extremely bright blue lights, illuminating the room all night. THERE WAS NO BATTERY IN THE SMOKE DETECTOR!!!!! The walls are paper thin, I could hear everything in the rooms next to me. Breakfast was disgusting with hardly any options
8/10
Excellent
22 Jun 2025
Susan
Conveniently located off freeway, clean, friendly staff, continental breakfast of coffee, juice, cereal, waffles, breakfast sandwiches, yogurt, fresh fruit. Room was spacious, bed was fine, the pillows were too small and too soft and the AC was very loud. The doors, some of the walls and ceiling could use a paint touch up. Had to drive a bit to get to area with restaurants, shops, etc., but it was good for a nights stop.
Leisure Partner
8/10
Excellent
29 May 2025
Pauline Anne
Pretty clean and good location. I just wish my room had a microwave.
Business Self
4/10
Poor
21 May 2025
Marlice
It was not the cleanest hotel. The only thing good about it, was the service at the front desk!
Business
4/10
Poor
17 May 2025
Michelle

Desperate need of room- not recommended

The hallway smells awful at all times of the day. I requested clean towels, none were provided. I had to get them myself. There was a wet spot on the floor. Manage came into room upon request and checked the wall. No answer or refund offered. Hotel is older. Weed smell is strong on a daily. I would not stay here again.
Friends_and_family Family
6/10
Pleasant
12 May 2025
Mary v.
It was not up to Quality Inn standards as we found a used bar of soap in the tub/shower, quite noisy during the night..plus had to park far from the building while there were many unused charging areas near to the door! Plus there was debris? On the carpet in the hallways?
Leisure Family
6/10
Pleasant
10 May 2025
Shannon
Sheets were dirty, room smelled like smoke, the ac/heater was broken so it would not turn off, there are no ventilators on the bathroom, no hot water from bathroom sink and it just wasn’t inviting.
Leisure Family
10/10
Exceptional
09 May 2025
Chandra
Clean quiet and affordable
Leisure
8/10
Excellent
08 May 2025
Adrian
Clean. No problems
10/10
Exceptional
08 May 2025
Dawn
Inexpensive, but good value for money. We try to travel simply. This works. Staff was very accommodating. We have stayed at this property several times , whenever we visit friends in Rochester. Simple breakfast, but all we need or want.
Leisure Partner
6/10
Pleasant
29 Apr 2025
Marcia
Was not bothered by anyone but did not like that no one bothered to clean the room during my entire stay with the exception of them cleaning the night before my departure.
Business_and_leisure Family
8/10
Excellent
25 Apr 2025
Robert
Friendly staff.
The room is very clean. I love the kitchen.

Please get rid of the LED lights. They're harsh and flicker. The exhaust fans are sometimes noisy.
Business Self
8/10
Excellent
19 Apr 2025
Charles
My son and I liked out stay. The property has a \"Just Painted\" look and feel, and the staff is friendly and helpful. However, convenience comes with a price, and the hotel is adjacent to the local express way, and surrounded with commercial properties. The walls and windows just can't block the level of noise. However, we slept well and enjoyed out stay.
Leisure Family
10/10
Exceptional
05 Feb 2025
Julie
.
Leisure Self
10/10
Exceptional
03 Feb 2025
Aziya
Front desk is very friendly and helpful. Breakfast is good for the children. Very quiet you can really relax
Business_and_leisure Family
10/10
Exceptional
24 Jan 2025
Thomas
Great for the price!
10/10
Exceptional
11 Jan 2025
James
Good
10/10
Exceptional
10 Jan 2025
Sharvon
It was nice
Self
6/10
Pleasant
08 Jan 2025
Rahmat
Near gas station
No swimming pool
Leisure Family
6/10
Pleasant
04 Jan 2025
Vicky
Pros:
Breakfast included
Price

Cons:
Saw a roach
Leisure Family
2/10
Poor
02 Jan 2025
Brandy
The Gentleman at the front desk was very friendly and welcoming. Heavy fragrance in hallway was overbearing and one has to wonder if it's to cover a worse smell? Shower curtain and sheets stained and very questionable as to whether or not they were even clean. Pillows were yellow. The filter on the wall unit was clogged and had not been cleaned in a very long time. The elevator was very dirty and the floor sticky.
Leisure Family
6/10
Pleasant
30 Dec 2024
tammy
Toilet exhausted fan should be replaced
There is smell coming from washroom
Leisure Friends
8/10
Excellent
21 Dec 2024
Thomas
friendly front desk
Leisure Family
8/10
Excellent
10 Dec 2024
Traci
Thank you for a peaceful stay
10/10
Exceptional
04 Dec 2024
Barbara
I enjoyed my self
Business_and_leisure Partner
2/10
Poor
25 Nov 2024
Kyle
Never checked in
10/10
Exceptional
24 Nov 2024
Paula

Very nice motel.

Nice motel. 2nd time staying here. Easy access to airport!
Friends_and_family Family
2/10
Poor
23 Nov 2024
Kyle
The worst
10/10
Exceptional
18 Nov 2024
Marilyn
It was comtable and very clean,
Staff very nice.I would highlly recommed them tp everyone.
Friends_and_family Family
8/10
Excellent
11 Nov 2024
Michael
Quality inn was pretty much as advertised
Leisure Pet
2/10
Poor
11 Nov 2024
Mahoganey
When you first get to the property it’s a bunch of trash or whatever outside the property and then going into the property it’s a foul smell the floors to the room was very sticky the bathroom light kept flickering and toilet kept getting clogged
Leisure Family
10/10
Exceptional
08 Nov 2024
JOSEPH
Good
Family
10/10
Exceptional
07 Nov 2024
Wayne
Clean, nice breakfast area for on the go travelers.
Business_and_leisure Family
8/10
Excellent
29 Oct 2024
Timothy
I was in from out of town working construction, so it was a great place to stay. Convenient location for me.
6/10
Pleasant
17 Oct 2024
Tai
you can put lipstick on a pig, but its still a pig. You'll see many examples of how they make it look like its a premium hotel but its an expensive two star. busted hotel cart, the wrap is peeling off the quarter round. Why didn't they just paint the quarter round. hallways are dark. should of stayed at a best western
Leisure Family
6/10
Pleasant
11 Oct 2024
Andres
The guy on the loby its very rude
Business Friends
2/10
Poor
10 Oct 2024
Tiffany
Bed was disgusting, many stains andnholes. The walls might have had blood on them and the ceiling in my bathroom looked like falling apart (hope no lead!!)
Business
2/10
Poor
10 Oct 2024
Tom

Worse, stay ever, do not book a reservation here.

One of the worst hotel experiences I’ve had in a long time. Constant dripping of the faucet in the tub could not stop it. Phone cord for the receiver was missing. Couldn’t even call the front desk. Door and the stairway on the bottom floor was broken, knob came off in my hand as I tried to open it. Breakfast was horrible, no fresh fruit, nectarines were like solid rocks, and the apples were spoiled. Person at the front desk was unavailable in the morning, finally found the person after about 15 minutes, express my concern about the condition of the hotel, he didn’t seem Too interested in hearing me.
Partner

Location & surroundings

Quality Inn Rochester
1956 Lyell Ave, Rochester, United States

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Quality Inn Rochester

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