Name: Towneplace Suites By Marriott Rochester South
Address: 350 Kenneth Dr, Rochester, US

10/10

Exceptional

06 Aug 2026

Steve

Very nice clean new hotel. There were no towels in the room, but the front desk was very helpful and ran them up in 4 minutes!

10/10

Exceptional

02 Aug 2026

Limarie

Overall, this is a good option if you're looking for a convenient place to stay. The hotel appears to be fairly new, and the beds were very comfortable. The bathroom was generally clean; however, the shower curtain had visible stains, and the bathtub had some pink residue that suggests it could benefit from a more thorough deep cleaning.

The location is one of the hotel's biggest advantages. It's conveniently located less than 1.5 miles from Syracuse Airport, with easy access to the highway, making it a great stop for travelers. It's also a convenient base if you're planning a trip toward Niagara Falls.
One area that could be improved is the breakfast. The selection and quality were disappointing compared to what I expected. It would also be a nice addition if the hotel offered a 24-hour coffee station for guests, especially for those with early flights or late arrivals.
Overall, I had a comfortable stay, and with a few improvements in housekeeping details and the breakfast experience, this hotel could be an even better choice.

4/10

Poor

02 Aug 2026

Lori

Focus on cleaning.

10/10

Exceptional

02 Aug 2026

Shermane

Breakfast was the same every day. Cage free eggs waffles and turkey sausage. There were also options of yogurt and cereal.

10/10

Exceptional

23 Jul 2026

Joel

Property looked brand new and immaculate. It was everything we were looking for in a hotel for the evening. My wife and kids were very happy to stay here.

8/10

Excellent

21 Jul 2026

Mark

Lisa at the front desk was very friendly and pleasant to chat/interact with, especially given my arrival at the property around 1:00 AM local time. She was super helpful and exceptionally clear in the instructions provided at check-in. The property itself is brand new, and the rooms are comfortable and well-appointed. My only complaint is that the body soap in the shower dispenser was depleted, and shower water splashed all over the bathroom floor. Plus, hotel parking was slightly limited in the middle of the night.

Self

10/10

Exceptional

13 Jul 2026

JOE

I had a wonderful stay and couldn’t have been happier with my experience. From the moment I arrived, the staff were warm, welcoming, and genuinely friendly, making me feel right at home.

The room was spotless, and the beds were incredibly clean and comfortable, making for a great night’s sleep. It’s clear that the hotel takes pride in maintaining a high standard of cleanliness and guest comfort.

I also really enjoyed visiting the city of Rochester. It’s a beautiful place with plenty to see and do, and this hotel was the perfect home base for my trip.

Overall, I had a fantastic stay and would definitely recommend this hotel to anyone visiting the area. I look forward to staying here again!

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Steve

Helpful, friendly staff. Very happy with the room amenities. Definitely would stay here again.

Partner

8/10

Excellent

30 Jun 2026

Pearlette

I would definitely stay again. I was disappointed it did not have a tub as I planned for a bubble bath but the shower was nice.

10/10

Exceptional

28 Jun 2026

Danielle

Absolutely beautiful place. Slept amazing, bed and pillows were comfy. We will definitely be back when we are up to see our son at school.

Partner

10/10

Exceptional

28 Jun 2026

Sherri

The hotel was very clean and modern. I did not hear the traffic from the outside during the night. Convenient location just off I-390 and the Thruway and not too far from the airport.

Self

10/10

Exceptional

25 Jun 2026

Brenda

It was a beautiful, very clean room. The staff was very friendly and efficient. We loved this hotel!

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Marlon

Hotel is fairly new, cleanliness, amenities, room would rank 5 stars. Breakfast 3-4 stars,no staff available to assist. Front Desk 2 stars. Stayed 1 nite , drove 5.5 hrs from NYC on 6/19/26. On my way , i called hotel and call was answered by Shaina , as i requested an early check in, she never asked what time i was requesting & told me to call back by 1:00 pm. I callled back 12:45 pm and same individual answered and told me to call back 2:00 pm , seemed very cold and apathetic. Finally called at 2:00 pm and she said room was available. Upon check in i was met by this very cold and apathethic individual ( Shaina) never explained amenities, and breakfast times and was very unprofessional in her manner when asking for my ID and payment. I suggest management should better people at front desk who are happy and caring for guest who pay to keep business going. I would understand if incase she may have a bad day, but upon check out she still having the sour face & doesn’t seem to be happy with her job. I’ve always used Homewood Suites evry time we visit Rochester, but due to friends recommendation that this was a new hotel, i heeded thier advice to give it a try.
I guess il just stick with Homewood Suites next time.
Hopefully other guests wont have to deal with this lady. 🙏

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Kevin

Room was clean

Self

10/10

Exceptional

14 Jun 2026

Betsy

It had everything we needed