Name: Woodspring Suites Rochester Greece
Address: 145 Bellwood Drive, Rochester, 14606, US

6/10

Pleasant

15 Jul 2026

Maria

The look inside the room like the bedding was very thin as far as sheets and the duvet covering. The bathroom light was annoying. It was automatic. They kept giving me mixed white towels and they have the complete set although they may not give it to you. Staff members are not the best but it depends who you get and how they feel that day.

6/10

Pleasant

14 Jul 2026

Maria

I maintained my own room, cleaned my room properly when I arrived with my own products. I stayed on the 4th floor. There is an attic above me and someone was living in it above me. There is hacking going on while there, another person complained about her phone being hacked whenever she ordered through Walmart assist and theft. Not a safe environment although very clean outside. Also, they will tell you that you owe additional if you book through their Woodbridge Choice hotel. Just pay online for a better pricing experience. First day there they said they charge extra to use their linen and towels and that's not true. I later told the manager I would purchase my own and he said \"he told them girls to stop saying that to customers \" and laughed.

Self

2/10

Poor

02 Jul 2026

Jose

It was horrible. No staff. They all quit. Toilet stopped working and we couldn't find anyone to help us. Not enough towels for 4 people

Friends_and_family Family

4/10

Poor

30 Jun 2026

Edgardo

Mi check in fue 2 hora de espera

Family_with_children

10/10

Exceptional

30 Jun 2026

Eda

Clean room and staff was very helpful

Partner

10/10

Exceptional

29 Jun 2026

Sheldon

It very clear

2/10

Poor

10 Jun 2026

Tammy

We stayed there for a month while we were building our house. It looks like a homeless shelter. We had to leave the hotel for a day they had roaches so everything bad disgusting.

Partner

10/10

Exceptional

09 Jun 2026

Chelsie

Friendly and efficient check in ands a lovely room.

Business

10/10

Exceptional

08 Jun 2026

Sheldon

It good place to stay

10/10

Exceptional

04 Jun 2026

chantel

Good stay, includes kitchen for cooking, cable, and other ammenities

6/10

Pleasant

01 Jun 2026

Robert

Decent place to stay staff was helpful. Bed and pillows were less than desirable. Rooms do not have any soap shampoo etc. There were a lot of kids running the hallways and parking lot and numerous dogs barking.

Self

10/10

Exceptional

27 May 2026

Shakarr

The establishment was in clean order, staff were very helpful. If something was needed all I had to do was just ask. Even the GM was pleasant to speak to and also work out issues on site! Nice place to relax and unwind, with laundry on site works well l.

Friends

10/10

Exceptional

21 May 2026

Jean

Every thing was absolutely perfect—except the lobby coffee make was broke!!!

Partner

4/10

Poor

19 May 2026

Linda

For the amount ofoney I payed we were very dissatisfied. I picked this place because it was fairly new and close to were I needed to be.First ti.e booking like this and very unhappy.Stay was awful For a suite was very small amd unequiped.

Partner

2/10

Poor

18 May 2026

Robert

Housekeeping was only e dry two weeks. If you wanted clean sheets, towels, wash cloths you had to bring soiled items to front desk and exchange for clean, bring them to your room and install them yourself. The bed was a second hand bed and completely uncomfortable. When I cancelled 5 nights of my 8 night reservation, they wouldn’t refund any money. I have since filed a complaint with my credit card company.

Family

6/10

Pleasant

13 May 2026

Richard

there was no pool and room was sort of unclean no amenities at all not even a hanger to hang my wrinkled clothes from my flight staff was ok but sort of unprofessional acting and coffee pot was broken entire weekend

Partner

2/10

Poor

11 May 2026

Henry

We planned our stay back to the general area that we used to live to visit with family. We remembered this hotel and the location as being what appeared to be a nice, well kept hotel. Unfortunately, it's not anywhere close to what we expected. The room clearly hasn't been cleaned after a long term renter or used in a long time. Either way the floors hadn't been swept or mopped. We realized before we checked out early than planned that there appeared to be dried urine (hopefully animal and not human?)just under the end of the bed. The sheets and bed covers were very worn, thin, stained and smelled of a mixture of wet dog and human body odor. The pillows were very worn, sweat stained and smelled of human body odor. This is a pet-friendly hotel but we didn't reserve a pet-friendly room so, wasn't expecting any of what we found. In addition, my husband saw a dead roach right outside the bathroom! The clientele this hotel serves is traveling blue collar working men and women which the ones we encountered were very polite and courteous people. Some of the other guests were walking around the main front desk areas and public use designed areas in skimpy gowns, bonnets and house shoes. None of the staff seemed to think it was out of the ordinary and didn't say anything to anyone. We left the hotel after complaining to the manager, desk staff, housekeeper and hotels.com. We'll never stay here again or recommend it to anyone.

Partner

4/10

Poor

11 May 2026

Raj

The facility itself was good and I had no complaints about it. However, the overall experience was significantly affected by the environment in the hotel. The entire hotel had a noticeable smell of weed, which was unpleasant throughout my stay. In addition, the couple staying in the next room was very disruptive and frequently troubled each other, creating loud disturbances late at night. On one occasion, they were hitting the walls, which made a loud noise and further disturbed the peace. As a result, I had sleepless nights for 5 out of the 9 days I stayed there, which made the stay very uncomfortable and frustrating.

Self

2/10

Poor

09 May 2026

Donnell

Staff is very unprofessional!

2/10

Poor

09 May 2026

Donnell

Staff is very unprofessional

2/10

Poor

05 May 2026

Tiffiany

Management. Staff EXTREMELY rude and apparently discriminates against certain people? Upon check in, was never told where anything was located ( laundry, vending, what to do about fresh/dirty linen. Wifi password, where to take garbage and recycles out. Left one morning, put 2 clear plastic garbage bags filled with recycles ( brown paper bag. Tissue box, cardboard food container, (empty/cleaned). When i returned, there was a note that they pride themselves on cleanliness. If i didn't clean my suite of excessive trash id be charged $150. When i went to the front desk to talk about it, what Management did wasn't professional. Says very rudely \" what. You cant come down and ask? Trash goes outside. Rolls his eyes spoke to me as if i wasn't capable of understanding anything. I didnt say anything however about the cockroaches in my room. Crawling everywhere. I have pictures

Pet

4/10

Poor

19 Apr 2026

Karen

There is no pool. Not needed but horrible folks staying there. Others won’t let me off elevator before they pressed their way in. No ice machine. No ice cube tray in room. No hand towels ( staff told me I had to use my washcloth or my bath towel to dry my hands). I bought paper towels to dry my hands! Roach in my room on 3rd day.. I had no food in my room to attract them. My hallway was filled with smoke on last 2 days. Someone was burning food or something like & after no staff on duty. Was afraid to go to sleep! Staff at desk left early than posted. My last time I will ever stay here!!

Self

8/10

Excellent

16 Apr 2026

Lashawn

Clean room

Self

2/10

Poor

11 Apr 2026

mercy

The room was so bad , I literally had to go get sheets and Lysol wipes in order to sleep. There’s no one at the counter to help you on a weekend even after 9am , you gotta use a phone on the wall to call for help. The entire premise smells like smoke residue . 0/10 experience and oh check in is equally as crazy

6/10

Pleasant

08 Apr 2026

Stacie

Extended my stay told them not to bother my husband. But they were freaking out about us not checking out even though I renewed and paid two days before. Staff doesn’t communicate.

Partner

6/10

Pleasant

23 Mar 2026

Stacie

Paid $25 to check in early. No remote. Towels for one person and there was no toilet paper and they wanted me to come and get it. I’m waiting for my new apartment to be ready in may. Just that good for the price. I do like the hotel and we are staying there again.

Partner

2/10

Poor

19 Mar 2026

Melissa

The hotel called and cancelled our reservation as we were pulling into the parking lot after check in time. They offered no help in finding an alternate reservation and when I asked to speak to the manager they hung up on me. Went inside the lobby, which smelled so strongly of weed it was almost unbearable. The staff behind the desk was visibily trying to avoid dealing with me, so I left. Only got a refund because Expedia’s customer service is good. The hotel never offered or initiated one

Family_with_children

2/10

Poor

05 Mar 2026

Martin c

I was given room number 307 once i entered the room it was a mess no clean sheets it look like someone just got out of bed and towels all over the floor. I wad reassigned to room 302 which the door appear to be broken into. The bath mirror was broke and the sink counter top had two gaps and the bed was the most uncomfortable bed I've ever slept in. The person. Next door had his tv on loud til 530am i couldn't sleep at all i couldn't call down to the front desk because staff leave. Very disappointed and unsatisfied. As long as i had my hotel account ive never complained about my stays this one i had no choice. Please either reimburse me or give me some kind of compensation thank you martin c rose

Self

2/10

Poor

01 Mar 2026

Latoya

The worst hotel ever I walked in and walked right out. Bugs crawling in the floor in the room. A guy outside with a big pitbull barking at us. A guy outside changing brakes on a car. The people walking around look high. Very trashy low class hotel.

Family_with_children

6/10

Pleasant

07 Feb 2026

Zion

I would like to say that most of the staff was pleasant. There were some exceptions and this hotel is very nice on the outside and surrounding area although at the start of my trip, they tried to tell me that my room that I had booked a month in advance was not available. The gentleman that had helped me claimed that he was off the clock and would offer to go get somebody because there was nobody at the counter. He then jumps over over-the-counter and starts looking for assistance when he can't find anybody and starts to help us and tells us that our room that we had booked in advance was non existing. After about five minutes. Another gentleman came in and saved the day. This gentleman has been very nice to me through out my whole trip. I wish I had got his name. After getting to the room, everything looked decent on the surface, but we had found that most of our towels were dirty with hair from previous guests being on them. The toilet paper dispenser in the bathroom was broken and multiple blinds were broken the room itself. The floors were clean. The beds looked clean on the surface. One of the beds had a green hue underneath the sheets. I don't know if that's a mattress cover that they use or not. The stove top was disgusting, it looked like it hadn't even have been wiped down in a long time. I wish i had told them about these problems during my stay but i was scared to lose my room that i just barley got to begin with. i live 6hrs away and had no other option.

Leisure Friends

2/10

Poor

07 Jan 2026

Matthew

I can't say much as I didn't end up staying here. When I arrived, the front desk should've been open for another 30 minutes, but it was closed and no employees were around. There were instructions for after-hours check-in as well, but I tried for 30 minutes and still couldn't reach anyone in the lobby or from their after-hours check-in number. At least Expedia customer service worked quickly to get me a refund later.

Leisure Self

10/10

Exceptional

06 Jan 2026

shearnna

Was good friendly staff clean rooms

2/10

Poor

04 Jan 2026

Christopher

No staff was on site so I could not check in

2/10

Poor

23 Dec 2025

Billy

There was NOONE on sight to check us in. After many attempts to call, ring the bell and get checked in we had to leave and book a different hotel. Then the hotel refuses to refund us. What hotel doesn’t have staff at night? Or leaves a sign to call and doesn’t answer. Horrible customer service.

10/10

Exceptional

18 Dec 2025

shearnna

Clean service was good and they serve coffee.

Partner

8/10

Excellent

14 Dec 2025

Jessica

Clean room, late check in available and it was fast, amazing customer service at the service desk and location isn’t too bad

Leisure Partner

2/10

Poor

13 Dec 2025

Lewis

This hotel has Cockroaches! I told the front desk and they did nothing... Didn't offer a room change, refund, or anything else I was literally told I will tell the general manager and he might come by and spray. This is not how customer service is supposed to work. This is a clear violation of NY health code and they are blatantly ignoring it.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Manuel

Yes

2/10

Poor

05 Dec 2025

Jehlen

I never stayed there. The place has dog poop in the hallways i wanted to cancel then hut i was soo tried due to being up all day because my home caught fire. I decided to give it a try because the poop wouldn't in my room i go to the room i wasn't there 2hours when i went and turned the bathroom light and a roach ran acrossed the foor and into the wall. I grabbed the fews items i had and left the front desked was closed so i called Expedia and made a complaint i need management to reach to me i shouldn't have to suffer because the place has infestation

2/10

Poor

04 Dec 2025

Jared

Noisy room, blinds did not block light coming in from parking light, disruptive neighbor would not recommend

Friends_and_family Family

2/10

Poor

30 Nov 2025

Nehemiah

Least hospitable hotel I’ve attempted to stay in

4/10

Poor

07 Nov 2025

Abdias Joel

The extended stay rooms/tenants destroy the potential this hotel has. It was noisy, and I ended up leaving earlier than intended stay.

Business Family

2/10

Poor

03 Nov 2025

joshua

I didnt stay the 31st they said they over booked and refund my card and they still charged my card and didn’t refund. The room was also dirty when I got there and had to change my own sheets

6/10

Pleasant

03 Nov 2025

Dana Andree

Several police there dealing with other renters

4/10

Poor

02 Nov 2025

Tina

Was getting out of the shower and the staff just walked into my room without knocking

Leisure Partner

2/10

Poor

31 Oct 2025

David

Room was not properly cleaned, toilet was used with urine on the seat, and used hotel.com to book and we were charged twice for the room.

Partner

4/10

Poor

26 Oct 2025

Ashley

Multi level motel. When I checked in the woman was folding laundry while I checked in. One random vending machine. Tub didn’t work. None special.

Leisure Self

10/10

Exceptional

25 Oct 2025

Kathleen B

Kitchen was fine, except microwave is too big for it's cubby, so door only opens slightly, especially difficult because it is placed well below counter level. Bathroom door is difficult to close, as it does not clear the flooring. Pretty noisy and raucous, due to the DSS residents, terrifying encounter with two big pitbulls who came barreling out of the elevator, but owner resumed control. One hears every one of the massive, heavy room doors slamming during room checks, but I appreciated them and the sturdy locks when trouble would erupt in the hallways. My worst experience was when the fire alarm went off in my room for no reason, twice. Between the lights and sirens all I could do was take refuge in the bathroom, hands over ears. Couldn't go back to sleep after that! Staff is trying to cope but are short staffed and under trained. But it met my criterion. Clean, comfy, mostly quiet and affordable. My guess is ownership is not real bright and undercapitalized. Too cheap to hire hospitality professionals. That said, I'd stay again because I understand the challenges of extended stay properties that don't have much know how, and I'm not your typical traveler, am a hospitality professional. Might be scary for families, or those who expect 5 stars from a two star property with no flag. Good for construction workers on per diem. Hope it gets straightened out, it's a great property in a lovely location. Tough tho, with no flag,and no effective marketing.

Self

2/10

Poor

19 Oct 2025

Julia

Great

Friends_and_family Family

2/10

Poor

19 Oct 2025

Jana

Horrible to Customers

We never even made it past the lobby. My family and I booked a month in advance for parents weekend. When we arrived at 4pm to check in, they had given our room to someone else and we had no where to stay!!! We had to make the 3 hour drive home after our events, and got home at 3am! We have never encountered any hotel doing business this way. I was told in the lobby by customers that this happens at this hotel all the time! DO NOT BOOK HERE!!

Friends_and_family Family

8/10

Excellent

18 Oct 2025

John

Front desk short staffed 2 of the 5 days I stayed. Difficult to get fresh towels.

Self

4/10

Poor

12 Oct 2025

Katina

The stay was awful. The check in receptionist was very rude and short with you and had an attitude. Once we got to the room our feet stuck to the floor. If you walked in the room with bare feet the bottom would be completely black after a very short time. The only reason it's get a 2 is because of location. I will never stay here again.

Partner

4/10

Poor

06 Oct 2025

Harold

The definition of bare bones

If all you require is a reasonably comfortable bed and a shower that works, you'll be fine. Kitchen with zero accessories. Not even a spoon or fork. No in room coffee pot. Room came with ONE plastic cup. No hair dryer. They have a big coffee pot in the lobby, and no cups. Desk is only attended for limited hours.

I had reserved a King room, got a queen. It wasn't worth the hassle (remember, limited staffing) to try to change it.

As far as it goes, it was clean and reasonably quiet. Somewhere there was a dog in a room that was barking up a storm in the middle of the night.

Bring your own coffee maker, hair dryer, utensils, and coffee cups.

Or go somewhere else.

Partner

8/10

Excellent

27 Sep 2025

Susan

The hotel was clean and accommodating. Parking was easy and shopping was convenient.

Partner

8/10

Excellent

23 Sep 2025

Stephen

No kitchen utensils or plates

Fine but middle of industrial park. Close to bike trail

Self

10/10

Exceptional

13 Sep 2025

William

Todo muy limpio y el staff muy atento

Pet

2/10

Poor

15 Jul 2025

Elena

I stopped at this place while visiting my youngest brother. This place has the bare minimum and for what they were charging me per night- not impressed.

Leisure Partner

4/10

Poor

01 Jul 2025

Pauline Anne

Not 24hr front desk service. Sheets were rough. Super noisy neighbors (after quiet time).

Business Self

8/10

Excellent

29 Jun 2025

John

Front desk closed more than open. Stingy with soap and shampoo; thinnest tp ever made; skimpy towels.
But clean, comfortable bed with minimal other furnishings.

Leisure Family

4/10

Poor

13 Jun 2025

Keith

It was a convenient location but tons of drug activity in the parking lots. Doors also not handicap accessible with auto openers. Will never stay here again.

Business_and_leisure Family

4/10

Poor

06 May 2025

Lynn

Be sure to bring your own shower curtain, coffee, and coffee maker. The room was clean and quiet, but it's a room only.

Self

4/10

Poor

26 Apr 2025

Santa

Don’t recommend .

Business Partner

10/10

Exceptional

17 Apr 2025

Robert

Love

8/10

Excellent

07 Apr 2025

Verified traveler

Good section of Rochester, 390 was right nearby as well as grocery for food. This hotel was about 15 minutes from the hospitals I was traveling to with plenty of options for coffee along the way. Hotel was located directly behind a large U of R facility.

Business

4/10

Poor

05 Apr 2025

Jessica

The place looked updated and the front desk clerk was pleasant. Our room smelled like old smoke. There were hairballs from a brush or someone’s pulled hair in the hallway and elevator. The clerk called us to ask if someone was already in our room as they had originally had it under a different name. My bed at home was nicer than the bed in the room. The bathroom had a small bottle of shampoo, I was told to go to the desk to get conditioner but they were out so I had to drive to Walgreens to get some. No breakfast- I should’ve seen that coming, but in truth I can’t remember staying in a hotel that offered nothing but complementary coffee. Multiple people smoking a variety of things out front. This was reserved through Expedia with no refunds. We didn’t want to stay, I actually tried to find a different hotel nearby, but there were none with vacancies and it was getting too late for me. I would never stay here again.

Leisure Family

2/10

Poor

20 Mar 2025

Yvonne

Bedding was stained with what looked like poop and there were dried up boogers on one of the sheets

Business_and_leisure Family

2/10

Poor

08 Mar 2025

kamauh

Police on arrival someone got robbed just a terrible stay

Business Family

4/10

Poor

18 Feb 2025

Arjun

This isn't a regular hotel, this is a long term stay hotel near medical centers. You'll find a lot of sick people staying here as they're getting treatment nearby. The policy is that the room is cleaned after 14 FOURTEEN days. It's outrageous and they're charging the same price as a regular hotel.

Leisure Family

10/10

Exceptional

16 Feb 2025

Oswaldo

Good but all the hallway and. Room. Smeel like weed coming from fan in bathroom.but everything. .was good.

Partner

10/10

Exceptional

15 Feb 2025

Deaundre

Staff was helpful.

Friends_and_family Family

2/10

Poor

27 Dec 2024

Thilakshan

Room wasn’t clean
Expedia not able to switch another hotel

Business Self

2/10

Poor

19 Nov 2024

Ann Marie

I have stayed in many hotels with my kids travel sports over the years I have NEVER had to PAY for clean towels. The people at the desk were never there and if they were they had the gate halfway down so you could not see anyone. The people staying above us were so loud I dont know what they were doing but it sounded like they were moving furniture all night. I called the desk to ask if they can ask them to be quite and after that they were even louder until 4:00 am. Nothing was ever done 2 nights of HORRIBLE sleep

Leisure Family

2/10

Poor

12 Nov 2024

Derek

Aside from staying in an actual motel that had bedbugs. This is my worst experience in any lodging in my entire life. The staff at the front desk were terribly rude and not helpful in anyway when I asked to check in 25 minutes early they proceeded to tell me that after 8 PM there would be nobody there at the desk that I would have to call a number if I needed anything and lo and behold I absolutely did. Starting at about 10:15 PM and going till almost 330 in the morning there was a party on the floor above me where there was hookers and drugs present and the only reason I know this is because I went up there and investigated, and I tried to reason with the people and they told me to go f$&@ myself And then contacted the number and no one answered at the hotel so then I contacted the police they came and did nothing and it was the worst experience I have ever dealt with ever not only would I not recommend this place I would recommend bulldozing it and buring everybody that’s associated with the property

Business Self

8/10

Excellent

07 Nov 2024

Larry

Yes

10/10

Exceptional

04 Nov 2024

JJ

The owner and staff members care for the property like home. Excellent choice for an extended stay.

4/10

Poor

03 Nov 2024

Steve

Noisy

The people in the floor above us decided to have a party at about 230 am. We could hear people walking around, moving furniture and their music. Did not make for a pleasant sleep.

Partner

10/10

Exceptional

03 Nov 2024

Jessica

Very clean and new…check in was a breeze girl at the desk friendly…walls are a bit thin u can hear and feel the person push against the wall in the bed if your leaning up against the headboard but overall I would book again.

4/10

Poor

03 Nov 2024

Gregory

Yelling and screaming from people in next room from 3am-7am. No employees at site to contact to address the problem

Leisure Family

8/10

Excellent

27 Sep 2024

bill

It was very nice.

Self

10/10

Exceptional

22 Sep 2024

Kristy

Enjoyed my stay

Business_and_leisure Self

6/10

Pleasant

22 Sep 2024

Italo

Room smelled like cigarette smoke. Not good!

Leisure Self

6/10

Pleasant

26 Jul 2024

Marilyn

Our check-in was a disaster! We were told there were no King rooms so we had to take a queen and there would be an up-charge for it. We were assigned a room and then told there were people still in it. Then we were assigned a 2-bed double bed room, but the door would not unlock, Then we finally were assigned a room after it was cleaned and when we got it it was a KING room!!! The coffee was supposed to be available in the lobby at 8:00 AM, but wasn't always. We were scheduled to be cleaned after a week, but then were told that changed and it would be 2 weeks!

Not a great experience!

Leisure Partner

6/10

Pleasant

21 Jul 2024

Keith

Very basic room with limited amenities. Limited housekeeping service and sparse rooms. Felt like a college dorm room. Front desk closed at night.

Leisure Self

4/10

Poor

14 Jul 2024

Cornelius

I like the cleanliness, the bed was too hard I don’t think it was real bed. I needed cups, iron, towels, coffee pot, no one around to help. Front desk opens late. Would never stay again

Leisure Family

2/10

Poor

08 Jul 2024

Laura

This property is a New extended Stay but Management and maintenance is terrible. The manager is rude and very unprofessional.. She do not know how to talk to customers. They gave me a room, with no hot water in the bathroom sink. They also assigned a room where the drainage system was right by my bed. I would hear water running and draining in the room constantly. I never saw housekeeping at any time. Each day I had to request fresh towels from the desk. This place gave no service on any day. I even charged a deposit for my pet who is a ESA..I have pictures and videos.I requested for maintenance to fix the water,, the maintenance never fixed it .. I finally got feed up with them and booked another hotel for my vacation😏

Leisure

8/10

Excellent

01 Jul 2024

JENNIFER

Terrible smell in the building no coffee the entire stay limited vending options. Definitely not someplace I would recommend a lot of locals or long term guests. No front desk support over night
Overall poor stay lucky I am from the area so I knew how to get around and find food and coffee

Leisure Self

10/10

Exceptional

23 Jun 2024

Samantha

Love this hotel. We actually canceled a different reservation to stay here again instead. Highly recommend, it’s the best you’ll get for this price point.

Leisure Pet

10/10

Exceptional

23 Jun 2024

Omar

Great location and quality

Leisure Family

10/10

Exceptional

22 Jun 2024

Thomacia A.

SO FAR WOODSPRING SURPASSES ALL MY OTHER STAYS @ EXTENDED STAY HOTELS.

Business_and_leisure Self

6/10

Pleasant

21 Jun 2024

Kenesha

It’s okay i guess, though they say it’s smoke free but at times you will smell someone smoking.. no pool nothing entertaining only a little gym for the two weeks I have No House keeping to the room I did my own cleaning at times. Otherwise from that it’s quiet during the day and the staff at the front was friendly each time I went by.

Leisure Partner

8/10

Excellent

12 Jun 2024

Elizabeth

Staff is excellent and very accommodating.

Business Self

6/10

Pleasant

31 May 2024

Katreena Joy

We were there for a conference. Overall the place was not that bad. The location was a little bit far from the venue that’s why we ended up doing Uber everyday. The staff were nice.

Friends

10/10

Exceptional

29 May 2024

Yanira Nieves

Todo

Leisure Family

10/10

Exceptional

24 May 2024

Debbie

I enjoyed my stay with the hotel, the bed was the most important thing for me, and I slept well and enjoyed the softness of the bed and pillows. I didn’t cook,but brought food to eat, I appreciated the options given by your hotel. Thank you once again for making my stay comfortable.

Self

10/10

Exceptional

10 May 2024

Noemi

Love it

Love it everything was great staff kind and friendly really will book in the future again

Friends_and_family Family

4/10

Poor

09 May 2024

Tracy

Did not feel safe

Leisure Partner

2/10

Poor

04 May 2024

Andrew

Smells of smoke, pay-for internet, no dishes.

First, don't miss in the description that the front desk is limited hours. That wasn't so bad and they still let us check in late (we had a delayed flight), but it's still unusual if you're no prepared. The whole place smelled like smoke everywhere including the parking lot. Another oddity/frustration is that there is a kitchenette, but zero dishes for cooking or eating. So bring your own. Finally, the free internet is speed-limited (256K I believe is what it said) for simple browsing. You have to pay for higher speeds. I haven't seen something like that since the early 2000s. It's hard to describe just how strange, frustrating, and disappointing the experience is at this hotel. We did not complete our week-long stay because of the smoke stench. Hotels.com support was fantastic at getting us a refund for an early checkout.

Friends_and_family Family

6/10

Pleasant

30 Apr 2024

Muhammad

The towel in the wash room was not clean it has lot of spots on it. The checking in lady was not looking welcoming at all.

Business Self

10/10

Exceptional

24 Apr 2024

Mary

The staff were incredible. Kind, considerate and professional