Extended Stay America - Rochester

Extended Stay America - Rochester - Henrietta

United States , Rochester - NY
ROCHESTER, 700 Commons Way
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100 reviews shown

8/10

Excellent

02 Mar 2026

Stacie

Breakfast non existent. Parking lot tight. Paper thin walls.

Partner

2/10

Poor

21 Feb 2026

Scott

There were many things wrong. First the parking lot was awful. Snow and ice all around. The sidewalk as well. My wife has a hard time walking so she had to be careful. The room didn't have anything in it when it came to stuff for the kitchen area. Had to call housekeeping for a list of what we needed. No towel to dry our hands with. The TV remote didn't work well. A minor issue. Trash was left by the elevator for a while.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Frederick

Room was okay, kitchen faucet needs to be replaced and the toilet was not firmly secured to the floor. The furniture could use touch up due to fading color and the torn carpet needs replacement.

Aside from these issues, the overall studio looked good!

Partner

10/10

Exceptional

18 Feb 2026

Tamara

Clean Rooms

Self

4/10

Poor

17 Feb 2026

Anna

The desk staff was friendly. The room, however, was lacking. We paid extra for our dog so they put us in a kennel. It was not like the photo, which was of a well-equipped room taken probably 15 years ago. It was a worn-out room with a double bed, not the queen-size we booked and numerous maintenance failings. The heat didn't work well (settings were screwy); there was no fan in the bathroom (with mold indicated as a result), the counters were coming apart, the light fixture cover was off and sitting on a shelf, the closet curtain was missing. In addition, the remote control did not work with the TV. It wasn't the battery; it was an incompatible remote. The desk clerk gave us another one that did work.

Partner

10/10

Exceptional

16 Feb 2026

Shaniqwa Lavonne

Great stay

Business_and_leisure Friends

2/10

Poor

13 Feb 2026

Chelsie

Had to have room switched a few times due to loud guests and roaches.

Leisure Friends

2/10

Poor

12 Feb 2026

Robert

I found out from a news site someone was murdered in the hotel. No on said why the cops were there.

10/10

Exceptional

11 Feb 2026

Tamara

Staff very nice

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Tamara

Rooms clean

10/10

Exceptional

30 Jan 2026

Tamara

Clean Rooms

Leisure Self

4/10

Poor

13 Jan 2026

Arthur

Person who checked us in was very nice but the person who checked me out was a little tense with her tone of voice. The lobby smells like pot and the room was not as clean as it should have been. The building is “worn” in general and the room had a horrible chemical smell. Lots of dust in corners. Rust spots on bathroom ceiling and in kitchenette area. Little loud at night. Hallways smell like pot. It doesn’t feel like you are staying in a nice hotel. It feels dumpy and a little creepy. Breakfast-no creamer for coffee and breakfast is really not much. Wires running everywhere in room and being crushed by beds. No way I’d stay there again.

Leisure Family

2/10

Poor

31 Dec 2025

Zehvion

Wasnt clean, mold on ceiling, mold in bathroom, bed wasnt made

4/10

Poor

28 Dec 2025

Amy

Very run down hotel. Entire building and the rooms were old and tired and stained and scuffed.

Self

2/10

Poor

21 Dec 2025

Sontrice

Staff really didn't know how to do their job & also didnt pay attention to their system & just tried to open my room door & say I wasnt supposed to be there even though I paid for 2 nights

Leisure Partner

8/10

Excellent

20 Dec 2025

Tim

Room was clean, and with my work hours I got a muffin as a snack after work 😋

Business Self

8/10

Excellent

13 Dec 2025

Justin

The room was very good, and the heat worked very well. The lobby staff were also very friendly. There were two issues - whoever was in the room before had put the iron on the window to bring cool air in, which I eventually found and took off. The TV didn't work very well - the signal kept breaking up every five seconds. Those were the only problems in what was otherwise a very good experience.

Self

2/10

Poor

09 Dec 2025

Kelly

Awful. Three different rooms because the place is in shambles. First room freezing cold the window was broken when we got in, second room tub wouldn’t drain tried to plunge and brought up gross debris and wouldn’t drain. No maintenance personnel and no help with issues. Third room were only double beds and in terrible shape. A strong smell of pot coming from the hallway. Terrible experience and will never go back.

Leisure Family

10/10

Exceptional

08 Dec 2025

Gail

The room was large and comfortable. The staff was nice and the location was great

Business_and_leisure Pet

6/10

Pleasant

29 Nov 2025

Nyaiyah

Get what you pay for.

Leisure Partner

4/10

Poor

28 Nov 2025

Nahiro

Upon an initial entrance, this hotel rooms floors are dusty look like they haven’t been swept in awhile. they’re bathtub and bathroom sink would constantly fill up with water because the drains are clogged. The bathtub and sink would have pieces of hair and white stuff coming out in the water was filling up. And then as you would expect the water takes a while to drain like over 30 minutes. The bathtubs also looks like it hasn’t been cleaned thoroughly in a while. The floor that I was on reeked of marijuana, despite no smoking on property signs for the whole time that I was there which was two nights.

Leisure Friends

8/10

Excellent

23 Nov 2025

delvin

yes

Self

8/10

Excellent

18 Nov 2025

Linda

Elevator was not working the whole weekend.

Leisure Self

6/10

Pleasant

09 Nov 2025

Suzanne

Had stain on blanket, elevator didnt work. Rust on fridge

Friends_and_family Family

2/10

Poor

02 Nov 2025

Supreena

The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.

4/10

Poor

27 Oct 2025

Andrew

Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.

Leisure Friends

4/10

Poor

24 Oct 2025

renatta

Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask

Leisure Family

4/10

Poor

22 Oct 2025

Sara

The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.

Leisure Pet

6/10

Pleasant

21 Oct 2025

Susan

This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we had enough towels. As nice as the people are who worked there, I won't be staying here again. Oh, and all the shower/tubs dripped.

Leisure Family

6/10

Pleasant

20 Oct 2025

Christine

The hotel is pretty shabby. There were no real glasses in the room, no ice, I had to wait 25 minutes for coffee to brew in the morning. Breakfast is a Nutragrain bar or small packaged muffin and there is no non-sweetened creamer for the coffee. Broken furniture in the room, sticky floor, no real hot water, rusty fridge door, and the elevator floor was dirty, no shampoo available, so although I wasn't expecting anything fancy, I was not expecting bare bones amenities. The fridge was clean inside and the bathroom was clean enough. Staff was nice and as helpful as they could be, though.

Leisure Family

6/10

Pleasant

19 Oct 2025

Virginia

If you are looking for somewhere cheap to stay this place is fine, however you get what you pay for (property was worn down, mattress was not the quality you get in something like a Hyatt or Holiday Inn). The room was clean. No toiletries other than a small bar soap and you could ask for \"bar shampoo\" at the desk. Safe area but outer doors are not locked at night.

Leisure Pet

6/10

Pleasant

16 Oct 2025

John

The room was clean but in serious need of upgrade. The door deadbolt didnt work because it looks like the door had been kicked open. The fridge door was rusty. Inside was clean, though. It was quiet and convenient location

Leisure

4/10

Poor

15 Oct 2025

Tanmeng

Great staff but the condition of this hotel was terrible. The window didn’t close, the wardrobe was broken the kitchen was very old… and the floors were sticky.

Beds are comfortable and the shower was fine. I feel bad for the staff who were lovely and tried their best to keep up. I don’t understand the underinvestment in this property because it wasn’t super cheap and it was fully booked when I stayed. The electrical room on the 2 nd floor had a mechanical noise/ buzz the whole 3 days I stayed.

I borrowed cookware. The dishes were fine but the pots were really bad quality and in bad condition.

Location is great.

Leisure Family

6/10

Pleasant

13 Oct 2025

Erika N

The room and furniture were broken (peeling formica counter, broken drawer in dresser) and the breakfast consisted of cold coffee, no sweetener, a few muffins and cereal bars

Leisure

2/10

Poor

27 Sep 2025

Tariq

Old, not clean and rusty

Family_with_children

2/10

Poor

16 Sep 2025

Kenneth

Do not stay there

Your hotel is a dirty and disgusting experience. We left it was so bad mold in the bathroom floor was sticky. Overall it's need to be closed and cleaned but that my not even help.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Yvette V

The room was clean, but their was stains in one of the queen beds sheets.

Friends_and_family Family

2/10

Poor

06 Sep 2025

CHRIS

Horrible place to stay. We lasted a half an hour.

Leisure Family

4/10

Poor

01 Sep 2025

John

Disgusting

Rooms old beaten no phone no lightbulbs / keys constantly don’t work. Parties tailgate in parking lot all night bottles unleashed pitbulls can’t make this crap up

Business

10/10

Exceptional

31 Aug 2025

Sameer

Great location. Everything good about the stay

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Bradley

It was nice that they made our early check in possible, and that they were pleasant and accommodating. It was rather disturbing that they scanned my wife’s driver’s license as well, with no satisfactory response as to why and what was intended with the data. The air conditioning/heating unit gave off a peculiar odor when we turned it on, so we did not use it for the stay. The shower handle had to be cranked off quite forcefully to stop the water, and cranked equally hard to start the water.

Partner

4/10

Poor

26 Aug 2025

David

Room was dirty and smelled musty.
Back door would not close and lock; unsafe.

2/10

Poor

24 Aug 2025

Chianta

Horrible… 2 fire alarms at 338 and 5am was wayyyyy too much!!!

6/10

Pleasant

19 Aug 2025

sateesh

water is leaking in the bath tub and friz is not good condition.

Leisure Family

6/10

Pleasant

27 Jul 2025

Julie

Staff was courteous
Noise level of other guests at unacceptable
Hours was frustrating

Leisure Partner

2/10

Poor

26 Jul 2025

Gail

People were outside being loud. Not sure but they could have had drugs. The place was dirty, and run down. The room wasn't too bad, but the tub was dripping all night. The bed was not comfortable, it felt like an old mattress.

Leisure Partner

8/10

Excellent

25 Jul 2025

Damariliz

I loved the proximity to the stores and restaurants. The room could use a renovation. The bathroom ceiling had evidence of previous mold. The countertop in the kitchenette looked like it could use some caulking. I will say that the room next to us was getting remodeled and it was looking really nice.

Leisure Family

6/10

Pleasant

20 Jul 2025

Gina

Dishes needed to be requested frim front desk. Shampoo needed to be requested which seemed very strange. They we're all out of shampoo when we inquired and the guy at the desk just said oh I guess we need to order more. It's pretty bad when a hotel doesn't even have shampoo for the guests. The water in the tub ran continually.

Leisure Partner

10/10

Exceptional

14 Jul 2025

KAUNG

Great stay from start to finish! Check-in was easy, and the staff were super helpful—gave me the rundown on breakfast and pointed out some local spots in the neighborhood.

Tons of parking, including a few spots in front and on the sides, but the real gem is the huge lot in the back. If you park back there, chances are you’ll have a clear view of your car from your room—very convenient and secure!

The room was spacious and peaceful—perfect for prepping for my major exam. I actually ended up booking an extra night just to unwind afterward. The kitchenette came in handy, and the sofas and chairs were super comfy. Everything was clean, the water pressure was great, and the bathroom (including the tub!) was well-maintained.

Highly recommend for both work and relaxation!

Business Self

8/10

Excellent

13 Jul 2025

Andrew

Healthy food at breakfast is good and inexpensive to offer; Fruit, nuts, water.

Leisure

2/10

Poor

10 Jul 2025

Phuong

The staffs were very helpful and nice. That was the only positive thing about this property.

The rest are all negative:

1. Inaccurate advertisement: The ad indicated that it offered rollover/sofa bed. I was told that it was not true when I requested the extra rollover bed.
2. No basic amenities: there was no hair dryer which should be the minimum that should offered.
3. There was marijuana smell in across the hallway. At least the room did not have marijuana

Overall, this was not a pleasant stay for me and made me question if the 10/10 reviews are even real.

Leisure Family_with_children

2/10

Poor

03 Jul 2025

Herman

Bad experience

We did not stay there we checked out once we saw the room and condition of hotel, we filed a complaint and we were never refunded.

Friends_and_family Family

2/10

Poor

30 Jun 2025

Barbara

There was a very shifty crowd there. Everything smelled really bad. After check in the room was open when we went to open the room. The carpet had visible dirt on it. There was mold growing in the fridge. The microwave was running and the only way to shut it off was to open the door. We left within 10 minutes

6/10

Pleasant

30 Jun 2025

Rica

We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.

Business Friends

10/10

Exceptional

30 Jun 2025

Alma

Very good stay no complaint

Amazing! we only stayed to sleep for one night. We never had any problems. My only comment was we can hear the highway noise but it was not too loud that would interrupt sleep.

Partner

2/10

Poor

29 Jun 2025

hania

The room door was not locking correctly. Safety concerns

Business Partner

2/10

Poor

22 Jun 2025

Ahmed

Rooms are old, terrible condition. Smells like smoke and musty. Bathroom ceiling has mold. We stayed for only one night and had to check out. Manager has yet to contact me to confirm the refund.

Leisure Family

4/10

Poor

15 Jun 2025

Catherine

4am, there is a party in the parking lot. Looks like fun, but i just want to sleep. Called front desk, no help. I understand people are living in this hotel.. but there must be some rules!?

Leisure Pet

2/10

Poor

05 Jun 2025

Matthew

The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night

10/10

Exceptional

27 May 2025

Julianne

A nice stay

It was a pleasant stay! The front desk staff were always so kind. Thank you again.

Self

6/10

Pleasant

25 May 2025

Otto

Pricing, great location to the interstate. Breakfast is a grab and go, simple needs

Leisure Self

6/10

Pleasant

24 May 2025

Philip

It was ok

Leisure Self

2/10

Poor

21 May 2025

Marlice

The worst hotel EVER!

This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!

Business

2/10

Poor

18 May 2025

Masahiro

Broken window, no dryer no zero amenity thin wall

Family

2/10

Poor

17 May 2025

Genevieve

I checked in 5/10/25 at 1500.
My original booking is 5/20/25-5/14/25.
I called Extended Stay to modify my stay and I was told to speak to front desk.
Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.

2/10

Poor

16 May 2025

It just felt old, dirty and unsafe, due to the other guests and type of beat up cars parked there. For what I paid for the room, I could have stayed at the Hilton up the street. Free breakfast was a \"to go bag\" with a granola bar only! The other hotels offer eggs, milk, yogurt, bread, oranges, oatmeal, coffee.

2/10

Poor

16 May 2025

We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.

4/10

Poor

12 May 2025

Noraida

Great location, clean but outdated hotel.

Leisure

2/10

Poor

11 May 2025

Verified traveler

Worst hotel I’ve stayed at in years

I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast.

Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape.

The outlets in the bathroom were out, so we had to dry our hair in the so-called kitchen.

The beds were so bad that I had trouble sleeping the whole time we were there.

And the breakfast was nothing but a small coffee cart that had 1 container for hot water, 1 for coffee, a few packets of oatmeal, and a few cereal bars. The whole thing fit on a 1-yard long counter.

I don’t recommend it to anyone. Not worth the price at all.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Sarah

Not awful, but not great

A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.

Friends_and_family Family

2/10

Poor

03 May 2025

Verified traveler

NOPE No way

Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.

8/10

Excellent

03 May 2025

Debbie

TV was not working when I checked in. Room needed a refresh.

Business Self

4/10

Poor

28 Apr 2025

Erik

Stayed for 1 night room smelled there was also no shampoo

Self

8/10

Excellent

18 Apr 2025

Verified traveler

If you’ve ever stayed at an Extended Stay American, then you’re aware of the deal. It’s a mix of longer term residents and travelers, that inherently brings a certain atmosphere. It’s not luxury, it’s not quiet, and the breakfast is not robust. However, the staff is friendly, the rooms are generally clean (if not very worn in), and for the price, it’s hard to expect much more. I wouldn’t choose it for a family vacation or a romantic getaway, but for a night or two passing through, it’s worth a look.

Friends_and_family Family

6/10

Pleasant

12 Apr 2025

Bernard

Short term/good stay

Staff was friendly
Room was clean and tidy. Minor maintenance would help with review. Overall good stay for decent fee

Self

10/10

Exceptional

30 Mar 2025

Nicole

Good stay

Business_and_leisure Self

6/10

Pleasant

27 Mar 2025

Jamie

It was okay.

2/10

Poor

22 Mar 2025

cheryl

The first room the door didnt shut all the way. 2nd room they gave us was just as bad. Mold, dirty smeills

Leisure Family_with_children

10/10

Exceptional

18 Mar 2025

LaVar

Great stay great staff

10/10

Exceptional

13 Mar 2025

Tamara

It was amazing

Business Friends

10/10

Exceptional

12 Mar 2025

tamara

best place to stay!!

my stay here has been excellent and the staff is very friendly and helpful and made my stay pleasant

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

VICTORIA

Check in is fast, employees are nice, rooms are always clean

Leisure Partner

2/10

Poor

04 Mar 2025

emily

it smelled so bad and was so dirty

Leisure Partner

6/10

Pleasant

02 Mar 2025

DOMINIQUE

Better housekeeping

Family_with_children

10/10

Exceptional

25 Feb 2025

LaVar

Great stay

10/10

Exceptional

16 Feb 2025

misty

Great stay, friendly staff

Leisure Friends

2/10

Poor

15 Feb 2025

Marissa

Terrible service. No blow dryers available, even though they said there would be. They required a security deposit IN CASH which was not stated prior. They had to inspect the room before giving our deposit back. They seemed very understaffed and didn’t seem to care about the guests needs

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

Audra

It was a nice clean place to lay my head for the night

Leisure Friends

2/10

Poor

26 Jan 2025

Keith

I left immediately. The room was disgustingly dirty. Very disappointed in management. Refused a refund. Highly discourage this option. Booked the Marriott down the street and went there instead.

Business

2/10

Poor

02 Jan 2025

Tyrece

Uncomfortable room

8/10

Excellent

28 Dec 2024

Raymond F Siewert

Very reasonably priced for the area. I reserved a double queen room. When I arrived, they had given the room to someone else. To make things right, they gave me 2 single rooms for the price of one. Rooms were clean, but kitchens were a little dated. An ice machine on the property would have been nice. All in all, a very good stay.

Business Friends

10/10

Exceptional

24 Dec 2024

Taylor

Very clean great staff

Leisure Partner

4/10

Poor

23 Dec 2024

Krystal

it was okay but the mold in the room was so bad it stunk in the room