Extended Stay America - Rochester

Extended Stay America - Rochester - Henrietta

United States , Rochester - NY
ROCHESTER, 700 Commons Way
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100 reviews shown

2/10

Poor

18 Jun 2026

Talha

Didn’t honour reservation
Confirm reservation was told place is full cannot do anything
Had confirmed advance reservation
Would not pick up the phone to refund deposit

Business

10/10

Exceptional

16 Jun 2026

ZHIGUO

服务态度好

Partner

2/10

Poor

15 Jun 2026

Georgette

Me and my family was traveling from Delaware to visit family. After a 6 1/2 drive I get to the hotel and to check in and there was a sign that read \" All reservation are canceled, there are no rooms available.\" There was nobody at the front desk and papers and information was scattered all over the desk. Compu

2/10

Poor

15 Jun 2026

Stephen

My room was canceled and I never received notice. I highly doubt using Expedia in the future and I would not recommend staying at this location.

Self

2/10

Poor

14 Jun 2026

Eron

I really don't dole out 1-star reviews lightly, but this is not a real business and you should stay away. I'm half convinced it's a complete scam.

We made a reservation for three nights, got a confirmation, and paid. We even got the hotel's message through Expedia stating the check-in information and asking if we wanted to reserve early check-in, etc.

When we showed up to check in on Thursday, the desk told us that they were all booked up and not honoring reservations due to a \"maintenance issue.\" No contact about it in advance, no notes about this on their booking pages, nothing. Just a desk worker telling us our reservation was canceled when we walked in with our luggage and our toddler. He showed me an iPad screen where he clicked \"cancel with refund\" and assured me I would get an email with a full refund. I've received no such email and it's been several days. We now have to jump through a lot of hoops to get our $245 back when we never were even permitted to check in. Expedia has had trouble contacting the property and I think we're going to have to get G6 management involved directly. We scrambled to find another hotel, which the desk worker unhelpfully told us it'd be hard to do because \"it's a weekend\" when we asked for his suggestions. (If only we'd thought ahead and made a reservation!) Again, stay away.

Family_with_children

2/10

Poor

14 Jun 2026

Helmut

Showed up and saw a sign that all reservations were canceled. Tried to call the number they listed for help and that number was not in service.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Vladimir

I couldn’t even check it n. So I didn’t stay. Nobody was at the front desk. A person at the lobby told me that she was employee of the hotel and was fired earlier same day as well as the rest of the stuff. Lobby area was greasy, cart with dirty look sundry was in the middle of it! Stay away from this place as far as possible. I requested full refund!

Self

4/10

Poor

13 Jun 2026

Darius

New management is terrible

2/10

Poor

13 Jun 2026

Nicholas

Arrived at 2:35 PM and there was no one at the front desk. A person in the lobby said check in is at 3:00 PM. Most hotels allow guests to check in prior to the stated time.

There were several people mingling around the entrance with others sitting at a picnic table close by drinking alcohol and smoking marijuana. It definitely wasn't a good look.

Thursday night when returning from a meeting at 8:00 PM there were 2 men in kilts in the lobby and the older one was on his phone no doubt trying to check into this hotel.

Friday night I arrived at the property at 9:30 PM there were people standing around in the lobby with no one at the front desk. My room key wouldn't open the door. I went to the lobby a woman who is part of housekeeping staff informed me operators of the hotel shut down the system and left the property.

She made a phone call and told me a person would be coming in about 15 minutes. A guy showed up with a couple of pry bars and forced the door open. He said if leaving the room to place the security latch into the door jamb to prevent it from closing completely. I had no intention of leaving my room after this incident.

This morning when leaving at 9:15 AM the woman who I spoke with last night was mopping floors in the lobby and entrance areas. She told me to leave the key at the front desk since there was no one present again. This indicates to me they're indifferent.

Motel 6 company must revoke the franchise from these owners for turning off the key system.

Self

6/10

Pleasant

13 Jun 2026

Tim

Trash was left behind door in restroom the sheets was dirty no shower curtain had ask wash coth every day staff was ok good area

Friends_and_family Family

2/10

Poor

10 Jun 2026

Neville

there was nothing there i like to begin there room wasnt ready and i wouldnt recommend anyone stay there the place need refurbished.

Partner

2/10

Poor

10 Jun 2026

Chao

They cancelled my room without let me know, and even they cancelled my second day and they still charged me. It is so unfair.

Self

2/10

Poor

09 Jun 2026

James

I booked a hotel on Expedia in advance. When I arrived, the hotel informed me they had given away my room and were full. It didn't matter that Expedia had already charged my credit card for the weekend. Clearly the hotel found someone willing to pay more on a crowded weekend and disregarded my reservation. The issue is Expedia refuses to refund their charge to my credit card even though the hotel gave away my room. Expedia is a 15 B$/yr company that is only concerned with boosting their stock price. If you want to be treated fairly, find another website to book travel with - there are many alternatives!!

Self

2/10

Poor

09 Jun 2026

Christie

I didn't end up staying because the manager said there had been a mixup with Motel 6 (not Super 8 as previously reported). Either way, they did not have my reserved room, and I had to seek accommodations elsewhere. Frankly, it was a relief. The General Manager lacked professionalism and people skills. It looked under-maintained from the outside. I'm frankly glad I didn't end up staying there.

Self

2/10

Poor

07 Jun 2026

Yoleina

Very bad no communication . Said our room is not avilable and they are fully booked at 8 pm when we are checking in driving 4 hrs .

Family_with_children

4/10

Poor

07 Jun 2026

michael

You'll be better off sending the money for quality and comfort.
The bed was hard af.
The staircase smelt like piss and the halls the carpet was stained and dirty. No security on the premises.

Partner

8/10

Excellent

07 Jun 2026

Lillian

It was a very clean room

2/10

Poor

06 Jun 2026

Dennis

Its a shelter

Family_with_children

2/10

Poor

06 Jun 2026

Jonathan

Paid for reservation. Arrived at 9:00 and there was no room. Horrible experience.

Self

2/10

Poor

04 Jun 2026

Levi

I made a reservation for a room via Expedia, but when I arrived a few hours later, the lobby had a whiteboard displayed saying all reservations had been cancelled. There were no employees there and a dozen people were waiting in the lobby. I don't know if this issue was due to the hotel not managing their reservations properly or an issue on Expedia's end.

Self

4/10

Poor

03 Jun 2026

Cristiane

The staff were very nice and kind.
But the hall and corridor smelled like marijuana. My room floor was dirty, they don’t even vacuum the place. I found a fake lash beside my bad, and the floor was sticky.
The kitchen was ok, but the refrigerator was really old.
The bathroom floor was also dirty.
I know it was the best price in town, but I wouldn’t come back.

Self

8/10

Excellent

29 May 2026

Tony

Everything about the place is pretty mediocre, except the price point. You can hardly go wrong with this place at this price. Comes with a kitchen, so that's handy

4/10

Poor

23 May 2026

Joseph

The photo of the hotel on the Internet is an old photo and nothing like the actual building. The Manager had no idea as to how to register me. The building is more than twenty years old and looks that way. TV remote didn't work, trash not picked up for several days, dryer didn't work so no clean towels or bedsheets, microwave controls only in Spanish, driveway and parking lot had large potholes, all communications are written out on paper or old cardboard, Sherif patrol was called twice. Not a very good experience and will never return.

2/10

Poor

23 May 2026

Ann

There was no name on the building, the sign had been covered in black plastic, there were big hand-written cardboard signs in the windows, one of which said no vacancy, there were no sheets or towels available, they cancelled our reservation without telling us, we got out of there as fast as possible. It looks like it’s a short term apartment building now. This should NEVER have been on a HOTELS.com website. None of the staff were wearing uniforms or name tags. Super sketchy.

Partner

2/10

Poor

22 May 2026

Kameelah

I will never book with this property ever again. I saw a No Vacancy sign upon arrival. I just assumed I was already included. As to why there was no vacancy. I found out my reservation was cancelled. It was not by me. I had to reach out to hotels.com for a refund that I have yet to receive. There was a line of others ahead of me experiencing the same issue

2/10

Poor

21 May 2026

Abdullah

They charged me 150 while the motel was closed im seeking a refund but they not giving it back to me

4/10

Poor

20 May 2026

Andrew

I got there and they didn't have rooms ready stayed until 530 and left as they were under staffed, no sheets ready and no straight answers. The cleaning staff tried to help but you can tell they were stretched. I didn't get a refund either.

2/10

Poor

20 May 2026

Ian

Made a 3-night reservation using Expedia. When arrive to the property to checking there a sing on the door said were sold out. Their front desk was staff there a number to call after dialing the number several times someone answer, inform her that I had a reservation and I need to be checking she told me that were sold out and I need to contact who I made I reservation with get my money refund. Unless you want to find yourself looking for a place to stay at your arrivel DO NOT MAKE RESERVSTION ON THIS PROPERTY.

Family_with_children

2/10

Poor

19 May 2026

Ciara

Not sure what happened or why but the staff/manager said there were no rooms. We’d had the reservation for two weeks. We even called a few hours earlier and were told everything is all set. We were fortunate that we were able to stay with family after driving for 6 hours. I can’t speak for the family traveling with an infant or the other people being turned away. Staff did their best in a chaotic situation.

2/10

Poor

18 May 2026

Andrea

I showed up after reserving and no one was there to take me in for a room so I had to go to another hotel. I want my money back.

4/10

Poor

18 May 2026

LYNDIE

Upon entering the room there was a gel pill on the floor so the floors were not swept. Walking on the bathroom and kitchen floors our shoes stuck so they were not cleaned either. The inside of the fridge was clean but the outside was not stuff was splattered on the doors. There was no way to use the stove. There were NO accessories in the kitchen. There was no coffee maker which was to be there and there was no coffee or grab and go breakfast in the lobby which was supposed to be provided. There were no towel or wash clothes. We had to use the kitchen rag to shower and when we stopped for more towels and a rag we were given 2 towels and a hand towel. There was only the roll of toilet paper on the dispenser provided and we ran out on the last day.
The hotel is to be non smoking but clearly that was not the case because all we could smell was cigarette smoke. Last but not least, the windows would not close completely or lock.

Partner

2/10

Poor

18 May 2026

Paul

I had a reservation for a one night stay over the weekend and they gave away my room without notifying me. I didn't find out until I wanted to check in.

Partner

2/10

Poor

17 May 2026

Jamie

The staff were overwhelmed. The dryers weren't working so the staff couldn't provide clean linens. The lobby filled with angry customers who arrived at the hotel and couldn't get a room. The staff put a note on the window at the front desk stating they weren't accepting new arrivals and left. No customer service at all. 😲

Friends_and_family Family

10/10

Exceptional

16 May 2026

Naomi

When I arrived the front desk was closed and a woman and what appeared to be her family was sitting in the lobby. She had a list in her hands and told me I could not check in because her system was down and I would have to go somewhere else.
There was no attempt to recommend other services in the area or allow me to use the phone.
I had asked is there was a restroom I could use after traveling 6 hours to get there - she said no.
While we sat in our car trying to work with Expedia to get a new hotel other patrons were arriving and leaving and she came outside to turn them away. While driving away two ladies sitting at the front door smoking flipped us the middle finger.

Family

2/10

Poor

16 May 2026

Rommel

I booked my stay and when I arrived at the hotel they had no space to accommodate me,just a terrible experience after driving for 5 hours . At least they should have notified me first

Family_with_children

2/10

Poor

16 May 2026

Dwayne

We booked a reservation two weeks ago. We arrived at 4:00pm on May 14, 2026 and were told by the person manning the reception counter that there were no rooms available and our reservation would not be honored. There were multiple people loitering in the lobby and the desk person acted as if we were interrupting him. Rude doesn't even cover it.

Partner

2/10

Poor

15 May 2026

Adam

They cancelled my reservation without notice and left me without a place to stay at 1am. Worst experience ever

Self

2/10

Poor

15 May 2026

Blanche

I didn't like the property at all because they didn't have a room for me and several others even though we had reservations. Beware of this place.

2/10

Poor

13 May 2026

CAROLINE

I drove up to check in at 10:30 at night. Inside the lobby, there was no one behind the front desk, but a group of people hanging out int he lobby chairs. A woman told me I couldn't check in--there systems were down and I had to find somewhere else to stay. That's it. Thankfully, an Expedia expert was able to book me into another hotel. Thank you Expedia!

10/10

Exceptional

12 May 2026

Gavin

Great

Self

2/10

Poor

11 May 2026

Levester

We didn't stay there because the Extended Stay Rochester had reportedly issues with their Computer System that prohibited Us from checking in.

Family

2/10

Poor

10 May 2026

Richard

The hotel was closed. Their computer systems were down for 4 days (at least) and every other hotel was booked.

2/10

Poor

08 May 2026

Steve

I arrived at the hotel and was told the reservation I made had been cancelled, with no reason and no name of the person who made the cancellation. Every room was occupied, so I had to spend an hour on the phone with Expedia to get a refund. Once I received a refund (at 10 pm), I had to leave to find a place to stay. The staff member at the front desk was the one saving grace; she was supportive during this process.

Also, I saw a sign that the dryer was broken. A person who had been staying there for three weeks mentioned to me that she hadn't had her bed linens changed since she checked in. Overall, this was not a good experience.

Family_with_children

2/10

Poor

06 May 2026

Michael

Please do not stay here. It is a dirty, gross space with unhelpful staff.

Self

2/10

Poor

03 May 2026

Jovan

8/10

Excellent

21 Apr 2026

Rajesh

Very friedly staff and the room was clean

Partner

6/10

Pleasant

18 Apr 2026

Nathan

The kitchen was empty, the refrigerator door was on the wrong side. No kitchen dishes or anything for use. Bathroom towels smelled

6/10

Pleasant

11 Apr 2026

Vincent

hotel room (316) had not been sweep or vacuumed for a while. a lot of dirt, dust, and food debris on the floor throughout the hotel room and the bathroom area.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Kenyon

There were stains on the sheets. Also there was a sign at the front desk indicating that the dryer was broken and that they were not changing Lenin or towels. Ugh.

10/10

Exceptional

09 Mar 2026

Tamara

Yes.. Heat when I needed it. Yes Air conditioner when needed. Thank You for my stay.

Self

10/10

Exceptional

08 Mar 2026

Shawna

Everything was nice no issues

8/10

Excellent

02 Mar 2026

Stacie

Breakfast non existent. Parking lot tight. Paper thin walls.

Partner

2/10

Poor

21 Feb 2026

Scott

There were many things wrong. First the parking lot was awful. Snow and ice all around. The sidewalk as well. My wife has a hard time walking so she had to be careful. The room didn't have anything in it when it came to stuff for the kitchen area. Had to call housekeeping for a list of what we needed. No towel to dry our hands with. The TV remote didn't work well. A minor issue. Trash was left by the elevator for a while.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Frederick

Room was okay, kitchen faucet needs to be replaced and the toilet was not firmly secured to the floor. The furniture could use touch up due to fading color and the torn carpet needs replacement.

Aside from these issues, the overall studio looked good!

Partner

10/10

Exceptional

18 Feb 2026

Tamara

Clean Rooms

Self

4/10

Poor

17 Feb 2026

Anna

The desk staff was friendly. The room, however, was lacking. We paid extra for our dog so they put us in a kennel. It was not like the photo, which was of a well-equipped room taken probably 15 years ago. It was a worn-out room with a double bed, not the queen-size we booked and numerous maintenance failings. The heat didn't work well (settings were screwy); there was no fan in the bathroom (with mold indicated as a result), the counters were coming apart, the light fixture cover was off and sitting on a shelf, the closet curtain was missing. In addition, the remote control did not work with the TV. It wasn't the battery; it was an incompatible remote. The desk clerk gave us another one that did work.

Partner

10/10

Exceptional

16 Feb 2026

Shaniqwa Lavonne

Great stay

Business_and_leisure Friends

2/10

Poor

13 Feb 2026

Chelsie

Had to have room switched a few times due to loud guests and roaches.

Leisure Friends

2/10

Poor

12 Feb 2026

Robert

I found out from a news site someone was murdered in the hotel. No on said why the cops were there.

10/10

Exceptional

11 Feb 2026

Tamara

Staff very nice

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Tamara

Rooms clean

10/10

Exceptional

30 Jan 2026

Tamara

Clean Rooms

Leisure Self

4/10

Poor

13 Jan 2026

Arthur

Person who checked us in was very nice but the person who checked me out was a little tense with her tone of voice. The lobby smells like pot and the room was not as clean as it should have been. The building is “worn” in general and the room had a horrible chemical smell. Lots of dust in corners. Rust spots on bathroom ceiling and in kitchenette area. Little loud at night. Hallways smell like pot. It doesn’t feel like you are staying in a nice hotel. It feels dumpy and a little creepy. Breakfast-no creamer for coffee and breakfast is really not much. Wires running everywhere in room and being crushed by beds. No way I’d stay there again.

Leisure Family

2/10

Poor

31 Dec 2025

Zehvion

Wasnt clean, mold on ceiling, mold in bathroom, bed wasnt made

4/10

Poor

28 Dec 2025

Amy

Very run down hotel. Entire building and the rooms were old and tired and stained and scuffed.

Self

2/10

Poor

21 Dec 2025

Sontrice

Staff really didn't know how to do their job & also didnt pay attention to their system & just tried to open my room door & say I wasnt supposed to be there even though I paid for 2 nights

Leisure Partner

8/10

Excellent

20 Dec 2025

Tim

Room was clean, and with my work hours I got a muffin as a snack after work 😋

Business Self

8/10

Excellent

13 Dec 2025

Justin

The room was very good, and the heat worked very well. The lobby staff were also very friendly. There were two issues - whoever was in the room before had put the iron on the window to bring cool air in, which I eventually found and took off. The TV didn't work very well - the signal kept breaking up every five seconds. Those were the only problems in what was otherwise a very good experience.

Self

2/10

Poor

09 Dec 2025

Kelly

Awful. Three different rooms because the place is in shambles. First room freezing cold the window was broken when we got in, second room tub wouldn’t drain tried to plunge and brought up gross debris and wouldn’t drain. No maintenance personnel and no help with issues. Third room were only double beds and in terrible shape. A strong smell of pot coming from the hallway. Terrible experience and will never go back.

Leisure Family

10/10

Exceptional

08 Dec 2025

Gail

The room was large and comfortable. The staff was nice and the location was great

Business_and_leisure Pet

6/10

Pleasant

29 Nov 2025

Nyaiyah

Get what you pay for.

Leisure Partner

4/10

Poor

28 Nov 2025

Nahiro

Upon an initial entrance, this hotel rooms floors are dusty look like they haven’t been swept in awhile. they’re bathtub and bathroom sink would constantly fill up with water because the drains are clogged. The bathtub and sink would have pieces of hair and white stuff coming out in the water was filling up. And then as you would expect the water takes a while to drain like over 30 minutes. The bathtubs also looks like it hasn’t been cleaned thoroughly in a while. The floor that I was on reeked of marijuana, despite no smoking on property signs for the whole time that I was there which was two nights.

Leisure Friends

8/10

Excellent

23 Nov 2025

delvin

yes

Self

8/10

Excellent

18 Nov 2025

Linda

Elevator was not working the whole weekend.

Leisure Self

6/10

Pleasant

09 Nov 2025

Suzanne

Had stain on blanket, elevator didnt work. Rust on fridge

Friends_and_family Family

2/10

Poor

02 Nov 2025

Supreena

The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.

4/10

Poor

27 Oct 2025

Andrew

Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.

Leisure Friends

4/10

Poor

24 Oct 2025

renatta

Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask

Leisure Family

4/10

Poor

22 Oct 2025

Sara

The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.

Leisure Pet

6/10

Pleasant

21 Oct 2025

Susan

This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we had enough towels. As nice as the people are who worked there, I won't be staying here again. Oh, and all the shower/tubs dripped.

Leisure Family

6/10

Pleasant

20 Oct 2025

Christine

The hotel is pretty shabby. There were no real glasses in the room, no ice, I had to wait 25 minutes for coffee to brew in the morning. Breakfast is a Nutragrain bar or small packaged muffin and there is no non-sweetened creamer for the coffee. Broken furniture in the room, sticky floor, no real hot water, rusty fridge door, and the elevator floor was dirty, no shampoo available, so although I wasn't expecting anything fancy, I was not expecting bare bones amenities. The fridge was clean inside and the bathroom was clean enough. Staff was nice and as helpful as they could be, though.

Leisure Family

6/10

Pleasant

19 Oct 2025

Virginia

If you are looking for somewhere cheap to stay this place is fine, however you get what you pay for (property was worn down, mattress was not the quality you get in something like a Hyatt or Holiday Inn). The room was clean. No toiletries other than a small bar soap and you could ask for \"bar shampoo\" at the desk. Safe area but outer doors are not locked at night.

Leisure Pet

6/10

Pleasant

16 Oct 2025

John

The room was clean but in serious need of upgrade. The door deadbolt didnt work because it looks like the door had been kicked open. The fridge door was rusty. Inside was clean, though. It was quiet and convenient location

Leisure

4/10

Poor

15 Oct 2025

Tanmeng

Great staff but the condition of this hotel was terrible. The window didn’t close, the wardrobe was broken the kitchen was very old… and the floors were sticky.

Beds are comfortable and the shower was fine. I feel bad for the staff who were lovely and tried their best to keep up. I don’t understand the underinvestment in this property because it wasn’t super cheap and it was fully booked when I stayed. The electrical room on the 2 nd floor had a mechanical noise/ buzz the whole 3 days I stayed.

I borrowed cookware. The dishes were fine but the pots were really bad quality and in bad condition.

Location is great.

Leisure Family

6/10

Pleasant

13 Oct 2025

Erika N

The room and furniture were broken (peeling formica counter, broken drawer in dresser) and the breakfast consisted of cold coffee, no sweetener, a few muffins and cereal bars

Leisure

2/10

Poor

27 Sep 2025

Tariq

Old, not clean and rusty

Family_with_children

2/10

Poor

16 Sep 2025

Kenneth

Do not stay there

Your hotel is a dirty and disgusting experience. We left it was so bad mold in the bathroom floor was sticky. Overall it's need to be closed and cleaned but that my not even help.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Yvette V

The room was clean, but their was stains in one of the queen beds sheets.

Friends_and_family Family

2/10

Poor

06 Sep 2025

CHRIS

Horrible place to stay. We lasted a half an hour.

Leisure Family

4/10

Poor

01 Sep 2025

John

Disgusting

Rooms old beaten no phone no lightbulbs / keys constantly don’t work. Parties tailgate in parking lot all night bottles unleashed pitbulls can’t make this crap up

Business

10/10

Exceptional

31 Aug 2025

Sameer

Great location. Everything good about the stay

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Bradley

It was nice that they made our early check in possible, and that they were pleasant and accommodating. It was rather disturbing that they scanned my wife’s driver’s license as well, with no satisfactory response as to why and what was intended with the data. The air conditioning/heating unit gave off a peculiar odor when we turned it on, so we did not use it for the stay. The shower handle had to be cranked off quite forcefully to stop the water, and cranked equally hard to start the water.

Partner

4/10

Poor

26 Aug 2025

David

Room was dirty and smelled musty.
Back door would not close and lock; unsafe.

2/10

Poor

24 Aug 2025

Chianta

Horrible… 2 fire alarms at 338 and 5am was wayyyyy too much!!!

6/10

Pleasant

19 Aug 2025

sateesh

water is leaking in the bath tub and friz is not good condition.

Leisure Family

6/10

Pleasant

27 Jul 2025

Julie

Staff was courteous
Noise level of other guests at unacceptable
Hours was frustrating

Leisure Partner

2/10

Poor

26 Jul 2025

Gail

People were outside being loud. Not sure but they could have had drugs. The place was dirty, and run down. The room wasn't too bad, but the tub was dripping all night. The bed was not comfortable, it felt like an old mattress.

Leisure Partner

8/10

Excellent

25 Jul 2025

Damariliz

I loved the proximity to the stores and restaurants. The room could use a renovation. The bathroom ceiling had evidence of previous mold. The countertop in the kitchenette looked like it could use some caulking. I will say that the room next to us was getting remodeled and it was looking really nice.

Leisure Family

6/10

Pleasant

20 Jul 2025

Gina

Dishes needed to be requested frim front desk. Shampoo needed to be requested which seemed very strange. They we're all out of shampoo when we inquired and the guy at the desk just said oh I guess we need to order more. It's pretty bad when a hotel doesn't even have shampoo for the guests. The water in the tub ran continually.

Leisure Partner

10/10

Exceptional

14 Jul 2025

KAUNG

Great stay from start to finish! Check-in was easy, and the staff were super helpful—gave me the rundown on breakfast and pointed out some local spots in the neighborhood.

Tons of parking, including a few spots in front and on the sides, but the real gem is the huge lot in the back. If you park back there, chances are you’ll have a clear view of your car from your room—very convenient and secure!

The room was spacious and peaceful—perfect for prepping for my major exam. I actually ended up booking an extra night just to unwind afterward. The kitchenette came in handy, and the sofas and chairs were super comfy. Everything was clean, the water pressure was great, and the bathroom (including the tub!) was well-maintained.

Highly recommend for both work and relaxation!

Business Self