Name: Red Roof Inn Rochester - Henrietta
Address: 4820 West Henrietta Road, Henrietta, 14467, US

8/10

Excellent

15 Jul 2026

Albair

Good one

Friends

6/10

Pleasant

12 Jul 2026

Juan

The experience for me and my wife was not great but it wasn’t bad either. The room was clean and spacious, sadly my TV didn’t work well and would constantly shut off on its own and twice I had to go to the office and ask if they could send room service to help. For what you get it is very reasonable priced and cheap which was great but no pool, no breakfast, no amenities of any kind made it not worth it to me or my wife. What we did enjoy was the quiet and how big our room was.

Partner

2/10

Poor

12 Jul 2026

Johnathan

Don't recommend had to change room 2 times first time no ac second time no tv no cold water only boiling hot water

10/10

Exceptional

07 Jul 2026

Gregory

Clean , great staff ..peaceful

Partner

10/10

Exceptional

07 Jul 2026

Gregory

Clean, close to food places

Partner

4/10

Poor

07 Jul 2026

Tapajyoti

Expected a cleaner room. Bathtub had moulds around the side. Mattress, Bedsheets nothing were clean. Small insects on the floor. Location wise it was good. Avoid this place if you are not someone who can compromise on cleanliness.

Partner

2/10

Poor

04 Jul 2026

norberto

Booked this because power went out at our house and it was extremely hot outside , went to the smoke free hotel and room smelled like and had ashes everywhere , stains on the sheets , people hanging around , we didn’t even bother complaining just went back home …

Partner

10/10

Exceptional

02 Jul 2026

Rhys

Rooms clean but basic all we wanted was somewhere to sleep the night ..

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Deborah

I wasn’t happy being there at all. Will never stay there again.

Self

6/10

Pleasant

28 Jun 2026

Stacy

The room was clean , dog friendly, great parking staff was nice. It is a little outdated and needs some Tlc.

2/10

Poor

27 Jun 2026

Daniel

Worst place ever let’s start off by I couldn’t check in because the power was out in the building so I had to sit in the parking lot for four hours before I was able to get check in and the Wi-Fi didn’t work. The room was completely disgusting and smelled like mold I got three nights and I only stood there for one cause I just couldn’t bear to stay there it was disgusting!!!!

Self

2/10

Poor

26 Jun 2026

ADAM

If I wasn’t so tired and the room was non-refundable I would have gone elsewhere. The room was absolutely filthy. The bed appeared to have already been used by someone else previously, and the bedding was dingy and stained. The small carpet area hadn’t been vacuumed in quite sometime. The coffee maker had a lot of gunk build up. I had to shower in the dark because the ceiling fan was not working and made an obnoxiously loud noise instead when the light was turned on. The pack of tissues provided were moldy even though they were still sealed. The room also had an extremely musty smell to it.

Self

8/10

Excellent

23 Jun 2026

LaVette

The location was perfect! Right off the highway

Friends_and_family Friends

2/10

Poor

23 Jun 2026

Astrid

The whole structure of the property is really rundown. Inside the room there were several things that were noteworthy: there was a large yellow stain on the flat sheet on the bed, there was hair on the wall of the shower that hadn’t been cleaned from the previous occupant, there was no shower gel in the container, the towel rack in the bathroom was partially ripped out of the wall, there was a stench of marijuana coming into the room, and the walls were so thin, that you could hear the people in the next room talking. Overall, a very disappointing experience.

Self

4/10

Poor

22 Jun 2026

Otis

This hotel was really run down. Not the worst place I've ever stayed but close to it. TV and door lock had to be reset each day while we were there. Touchup paint on the walls and trim didn't match. Switch cover painted. Trim on the bathroom door was heavily scratched... likely by pets. The room smelled like cigarette smoke and pets. Bath caulking was moldy. Staff seemed nice but overwhelmed.

Partner

4/10

Poor

21 Jun 2026

Frederick

My room smelt like dogs and cigarettes. They need to upgrade the carpeting and the caulking in the bathtubs and showers.

2/10

Poor

21 Jun 2026

Karen

We had reserved a handicapped and non-smoking room online and it wasn't reserved for us when we arrived. We ended up with a smokey room that was not handicap friendly at all, which was difficult for me.
Also, there were no ice buckets, and no soap, and when we asked, they were not able to accommodate. They had a coffee maker in the room, but no tea bags were available, even at the front desk.

Partner

2/10

Poor

21 Jun 2026

Joseph

There was no power there Thursday night , no wifi till midnight I could not check in at 3pm till midnight so I don't personally think I should get charged a full night at all, I didn't get the key to the room till 12am.i should think I should get a litte break for that night

Self

2/10

Poor

20 Jun 2026

Cheri

No hot water for a shower, no toilet paper and only one towel for two people. The sheets and comforter had stains on them..just to name a few of the nasty room
We will never stay here again.

Partner

2/10

Poor

18 Jun 2026

Zach

Was gross there was roches, room was dirty had sweat pants left in there condom hanging on rail got bit by bead bugs ...reserved for 5 days stayed one tried to get refunded after 1 night have picture proof and nothing yet

Family_with_children

10/10

Exceptional

18 Jun 2026

Donald

Parking was convenient. The room was clean. Some minor cosmetic repairs were needed in the room.

The Staff was very accommodating.

Family_with_children

2/10

Poor

16 Jun 2026

Anthony

There was a clogged poop in the toilet when I arrived…sheets were stained…bugs on the wall…stains on the wall…holes filled with toilet paper all over the room. This was the worst hotel/inn I’ve ever seen. Do not stay here. I left almost immediately.

Self

4/10

Poor

16 Jun 2026

Gregory

Wasn't to happy , was woke up by police knocking on door

Partner

6/10

Pleasant

16 Jun 2026

Sara

Todo

2/10

Poor

15 Jun 2026

Husen

Never be there and. Room smells and dirty. They have bad management the worst hotel I ever seen.

Self

4/10

Poor

15 Jun 2026

Gabriela

Got the incorrect room and the condition of the room was horrible. Non smoking rooms but can tell people had smoked prior. Ended up not staying and waiting on refund.

Family_with_children

2/10

Poor

14 Jun 2026

Prashant

Non smoking room was booked, they checked me in 3 different non smoking rooms, but 3 rooms had very bad smoking smell, when asked staff, their reply was that they were not able to control the guest and since most of the rooms have smoking smell. Also bedding was not clean, lot of stains on bedding. No soap and shampoo as well.
Very bad experience

Family

2/10

Poor

14 Jun 2026

Sylvie

The room was filthy and smelled bad. Paint is peeling from the walls, no hangers, dirty floors, dirty ac, dirty sink. The sheets and comforter were stained. If there had been availability anywhere else I would have left. First night got very little sleep due to bad smell. Second night I sprayed the room with air freshener/disinfectant to help mitigate the smell. Took photos and shared with front desk. The entire hotel is run down and needs major repairs and renovation

Self

2/10

Poor

13 Jun 2026

Michael

Do Not Stay here. Definitely not as shown in pictures.

Partner

2/10

Poor

13 Jun 2026

Luis

It smelled like dog pee.

Friends

2/10

Poor

12 Jun 2026

Kari

You get what you pay for! If you want a nicer place you have to shell out the extra $$. This was Shelter for the night and despite the stains and smells it was decent.

Family

2/10

Poor

12 Jun 2026

Melanie

Dirty, in disrepair, AC didn’t work, smokers next door, worn towels,tub did not look clean, sink cracked.
Mattresses were good.

Partner

8/10

Excellent

12 Jun 2026

Davone

Everything is good

Friends

2/10

Poor

08 Jun 2026

brian

AVOID THIS PLACE AT ALL COSTS…. Pay the extra $100 to stay somewhere clean and where the guests are more respectful. I checked In, put my stuff In the room. First thing was the room next to me had more than 1 dog In there barking like crazy, the smell In the room was unbearable the clothes I had on stunk like the room and I was only In there for about ten minutes. I left to find another hotel and came back to cancel the stay and got a big run around never got my money back.

DISGUSTING PLACE…

Self

2/10

Poor

01 Jun 2026

Mary Ellen

Disgusting in every way. Property not maintained inside or outside. I had pre-paid so I was stuck. Room had an overwhelming stench of wet dog and cigarettes, mold, mildew etc. The room did not seem to have been cleaned other than the sheets. The floor had dirt and filth on it. It obviously had not been mopped for a long time. The nice young man at the desk tried to resolve with some fabreeze to no avail. I went to Walmart and bought some deodorizing spray and Clorox wipes and cleaned the room myself including the bathroom sink and toilet. No towel rack or hooks in the bathroom. The desk and desk chair were wobbly, the chair was broken and at a extreme forward tilt so unusable. The door looked like it had been kicked in at some point. There was a huge gap all the way around the door. Low life people come and go from the parking lot all day, this looks like a welfare hotel with a drug trade going on. If you need to do this for financial reasons be warned!!! Bring your own sheets and blankets, sleep on top of the covers, bring some bleach wipes. Disinfect every door knob, light switches, the TV remote the sink, the toilet, the shower etc. This place has been in serious decline for many years. I reported to the health department. Tear this place down and start over.

Self

4/10

Poor

29 May 2026

Barbara

Awful place

Self

8/10

Excellent

29 May 2026

Stephanie

Pas la qualité habituelle d’un Redroof. Le ménage était fait , mais très mal fait, plancher collant, mur de douche sale. De plus il y avait des poubelles qui trainaient sur les galeries et à côté des poubelles extérieures. Il y avait des chiens qui aboyaient vraiment beaucoup dans des chambres. Et des clients fumaient du cannabis a l’extérieur de leur chambre qui menait à ma chambre. Je déconseille vraiment cet hôtel avec des enfants.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Joe

Pet friendly and room was very clean

8/10

Excellent

27 May 2026

David

Plenty of free parking. Plenty of fast food available within walking distance. Good responsive staff to issues. Reasonably priced. I'll be back.

Self

2/10

Poor

25 May 2026

Vanessa

Could not actually stay the night. Sheets stained in all 3 rooms they tried to give us. Mold around sink in first one, bad stink. Hair in bathrooms. But the worst, last room thought it was going to be passable, so I flipped open the sheets. Yellow crusty stain on the top sheet. Um, nope.

Partner

4/10

Poor

23 May 2026

Brad

Poor quality

10/10

Exceptional

20 May 2026

Christine

Can’t wait to go back next year

2/10

Poor

18 May 2026

Mary

I used to really like RedRoof. This is now a whole different chain. The only good thing was that they allow dogs. I prepaid our room, so I could not cancel our reservation. My list of complaints is endless, including mildew in the bathroom, tub that didn't drain, no trash can, a refrigerator that was a freezer and ruined our food... The bed was comfortable, that's where it ends. Sorry, but I would never recommend this motel!

Family

4/10

Poor

17 May 2026

Lou Anne

The place needed a thorough cleaning. The bedspread and comforter had various stains all over them. Floor was sticky and the rug was gross. No soap or shampoo in bath and when filled they still didn't work. No soap at all in sink area. And the pillows were as flat as pancakes. Won't be staying here again.

Friends_and_family Family

4/10

Poor

17 May 2026

Craig

The place is in desperate need of a renovation and deep cleaning. Bathroom sink only hot water no cold. Tub rusted. Stains on the ceiling and on the bathroom door. Baseboards missing or falling off. TV didn’t work. Bed spread was stained. Locked out of room daily and they gave me new keys without verifying that I was the guest. Avoid this place.

Pet

2/10

Poor

16 May 2026

bonita

WHOEVER CLEANS THE PREMISES needs to be educated in how to clean the room. I cleaned the tub and bathroom before I would use it, it is still stained, a lot of grime came off but it is sanitized as well as the floor and flat surfaces. (A while back I started bringing my own cleaning supplies.) The rinsed towel tells the tale. I DO NOT USE THE BEDDING, any hotels, at least they use a mattress pad, the sheets are either stained or not clean. (I bring my own pillows and sheet to wrap up in and use my large towel underneath.) I gave it a 1 because at least this time the room does not reek of tobacco & pot. Some people are pigs & you can't help that, but the parking lot & ice/laundry room are deplorable. They aren't alone, I do not think AFFORDABLE LODGING AND CLEANLINESS CAN’T BE USED IN THE SAME SENTENCE, no matter the hotel brand.If I could find a safe parking lot to sleep in my car with my cat, I would, and save the money. .The front office texted & asked how my stay was going, It was 4 o’clock in the morning a & there had been a group of RUDE PEOPLE TALKING VERY LOUDLY &smoking just outside the room on and off since 1:30. i have driven for 10+ hours and have 8 more to go tomorrow, and will have only a few hours sleep because of the rude people. and i believe no action from the front desk, yep I called. I HAVE STAYED HERE MANY TIMES FOR THE CONVENIENCE OF ACCESS TO THE HIGHWAY AND THE McDONALDS. Time fir a change.

Pet

2/10

Poor

15 May 2026

David

This facility caters to that narrow slice of the traveling public who prefers their room smell like a pack of wet dogs, prefer a non working TV, no soap, no phone, and dirty floors. I just hope I don’t now have bedbugs.

Self

10/10

Exceptional

11 May 2026

Joseph

Staff working the counter was great help

Pet

2/10

Poor

11 May 2026

Paige

Booked room, did not sleep on their sheets or pillows. Every sheet, blanket, and even mattress had all types of nasty stains. Floor was not very clean, and no soap, or hand soap. And not enough towels or wash cloths given. Remote to TV did not work and place had funky smell.

Partner

2/10

Poor

11 May 2026

krystyna

Parking easy.
Staff nice.
Place really worn down and not clean.

Self

2/10

Poor

11 May 2026

Gregory

This was possibly the worst hotel I have ever experienced in my lifetime and I have traveled the world. The place was just nasty, and the pictures online were very deceptive because this hotel looked like something out of a horror movie. There were bullet holes in the walls, a huge rust spot in the floor of the bathtub that looked like if you stepped on it you would get poisoned. The shower curtain was filthy, and the TV was about to fall off the wall. The front door wouldn't close all the way and the bathroom door wouldn't close and lock. This place was terrible, and for the price definitely not worth it. Honestly I would have done better sleeping in a car. This place should be removed from Expedia because they are going to ruin your reputation. I have pictures.

Self

2/10

Poor

09 May 2026

Manshad

Un cleaned. Missing soap dispensers(provided liquids in cups). Iron missing. AC connection broken. Total disappointment for the money we paid.

Family_with_children

4/10

Poor

09 May 2026

Alicia

Rooms wasn't very clean. Picture frames in the room were broken. Linens stained.

Friends_and_family Family

2/10

Poor

09 May 2026

Nageswara

Room are not clean and wet

Self

2/10

Poor

08 May 2026

Zlata

Dirty in side out side

Partner

2/10

Poor

08 May 2026

tiana

Ok

8/10

Excellent

07 May 2026

david

Staff

Partner

10/10

Exceptional

04 May 2026

Akayha

Yes

10/10

Exceptional

04 May 2026

Gregory

👍

6/10

Pleasant

02 May 2026

Mariya

Good good need hairdryer

Self

2/10

Poor

01 May 2026

Meghan

Easy but not secure

Self

2/10

Poor

29 Apr 2026

Jill

Will not recommend this hotel to anyone!

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

David

Very dirty, smells like animals, bed sheets are old and woren

Self

2/10

Poor

20 Apr 2026

Richard

Room smelled like cat pee, sheets were dirty, had an exposed power outlet next to bed that made me nervous.

Staff asked if we wanted to switch rooms, no thanks, found a different hotel.

No problem getting a refund, front desk was easy to work with.

8/10

Excellent

19 Apr 2026

Roger

Parking and check in were simple. The room was not a Hilton but it had all of the amenities like a refrigerator, microwave and free tv , soap and shampoo. I would stay again.

Self

10/10

Exceptional

19 Apr 2026

Joseph

It was ok for a few nights the bed was very conformable

Self

2/10

Poor

13 Apr 2026

Cherie

The room was filthy. Had to ask for clean bedding it was gross! There was no soap at all. Smelled like beer and cigarettes! I’ve stayed at many Red Roof Hotels and this was by far the worst. There was blood or poop smeared on the bathroom wall! Absolutely disgusting!

Family_with_children

2/10

Poor

13 Apr 2026

Philip

This place is a pit. First room had dried toothpaste spit all around the edges of the sink, very clear stains on both comforters, hair on the pillow (!), dust and grime in all around the room and bathroom edges and (worst of all) smelled like 2000yr old cigars. Oh, and a chirping smoke detector. Asked for a room change and they thankfully accommodated immediately but new room again smelled like old cigarettes but, as my son mentioned, also weed. Room was somehow even filthier than the last with a dried white crust of some sort, like some food, all over the carpets and a toilet and bathtub so stained my son thought there was a #2 still in the toilet and thought the shower would make him dirtier than not taking a shower. I assured him it was only an old tub and he took a shower but no shampoo or soap. And no phone in the room to ask for them. Checked for bedbugs and found none thankfully but in so doing discovered that the sheets were almost certainly not recently laundered. Slept mostly clothed and had a hard time getting the room stench out of our noses the rest of the day. This is hotel that has long ago given up. Seriously thought about sleeping in the car.

2/10

Poor

09 Apr 2026

Rebecca

Rooms were unclean, 1/2 lights didn’t work, mirror missing and the smoke smell was intense and permeated my personal items

Self

6/10

Pleasant

08 Apr 2026

Ajit

No soap in the hotel.

4/10

Poor

02 Apr 2026

Peter

No toilet paper, one single pillow, and the room smelled like the toilet was stuffed.

Self

6/10

Pleasant

27 Mar 2026

Martin

I was in Rochester NY for 3 solid days for The Shannon Joy Truth and Wellness Summit.

I traveled by car in from Dayton Ohio.

All I needed was a place to sleep and put my stuff while in N.Y.

Red Roof Inn did that just fine.

I'm a busker and I'm used to sleeping in my car overnight...so...having access to a full restroom facility, bed, tv, fridge, microwave...was adequate for me.

I require very little.

Warm..restroom and shower...secure place for my belongings was all met by Red Roof Inn.

If you desire \"The Hilton Experience\" every time you sleep somewhere other than your house? You will despise RRI.

But if you're a person like me who just needs adequate amenities for existence away from the house? You're good.

Thanks Red Roof Inn.

If I'm in that area of NY again? I'll come back.

Peace.

Buskman
The Buskman Report
The TRUTH Will Prevail!
Find me on: rumble

Self

2/10

Poor

19 Mar 2026

Chelsie

Extremely noisy and the room was very dirty

Partner

6/10

Pleasant

15 Mar 2026

Julieann

Yes property was good for pets ty for the pet convience

2/10

Poor

13 Mar 2026

Dominique

Requesting a refund didn’t stay

2/10

Poor

10 Mar 2026

Megan

There was animal urine on the air conditioning unit and when addressed with the staff, I was dismissed and provided excuses. Overall condition of room was terrible with a lack of any attention to detail.

Pet

6/10

Pleasant

21 Feb 2026

Patricia E

The bathtub was dirty. Snow was piled in parking lot in front of doors

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Nicholas

Good

2/10

Poor

13 Feb 2026

Steven

Room was filthy & had bed bugs we could not even stay with our child hotel manager didn’t have the decency to give us a call back about our refund or even apologize us about the the tremendous inconvenience they have caused would not recommend this hotel to an animal. However Ms. Shonda was very sweet and compassionate she was the only good thing about the hotel unfortunately she couldn’t do much to help us but her kindness made up for our long drive out of town. Even though we had to leave & pay more money to stay at another hotel we are thankful that there was someone at the hotel who cared. The hotel owner & management team should be ashamed of their self for allowing place to become such a dump. They will not ever have to worry about getting business from us ever. Will also be reaching out to the health department.

Friends_and_family Family

4/10

Poor

13 Feb 2026

Shanna

I haven't stayed in a Red Roof in a very long time and probably never will again if I can help it. The area was sketch and the room smelled of dog. Thankfully we were in and out. I will say the shower was hot and had good pressure so there's a positive.

Leisure Family

10/10

Exceptional

12 Feb 2026

Mark

My recent 1-night stay at the Red Roof Inn was exceptional. The staff went out of their way to ensure a warm welcome and were very responsive throughout my visit. My room was spotless, modern, and featured a incredibly comfortable mattress, ensuring a great night's sleep. The location is perfect, within walking distance to landmarks and top restaurants. Highly recommend for both business and leisure travelers!

Business Self

8/10

Excellent

31 Jan 2026

Samantha

Good parking

Leisure Friends

10/10

Exceptional

25 Jan 2026

JOSE R

Very professional and very knowledgeable

Leisure Self

10/10

Exceptional

25 Jan 2026

JOSE R

Very professional and very knowledgeable

Leisure Self

10/10

Exceptional

22 Jan 2026

Michael

Pet friendly. Staff courteous.

Friends_and_family Family

2/10

Poor

15 Jan 2026

ALISHA

STAFF SIDNT HONOR THE ROYAL FAMILY COMING IN
TO POSITION OF AUTHORITY

2/10

Poor

11 Jan 2026

Tanya

The place is very run down. There was some sort of yellow substance and smear of brown stuff on the bed spread. The room smelled like people smoke in it. They kept my incidental deposit but I havent been able to find out why. I have pictures of the room and the outside of the building as well. It's pretty bad.

Business_and_leisure Self

2/10

Poor

05 Jan 2026

Simona

A week before this, I stayed in a Red Roof Inn at Herkimer about 2 1/2 hours away and what a difference. In Herkimer they offered breakfast each morning, they had an ice machine that worked great, an operating laundromat and a small gym. The room I got was big and really nice, very clean and smelled good. Upon my arrival at the Henrietta location I asked about these amenities and they had none of these things except for an ice machine that didn’t work more than half of the time staying there. I had to change my room twice. The first room wreaked of cigarettes and dogs as the people next door were living there with their dogs and smoked cigarettes all throughout the night. When asking to change my room the desk attendant gave me a room that was even smaller than the room I reserved which was a deluxe room with a king bed. I had to go back and change my room again. The rooms are fairly clean. They don’t look like the pictures online. I picked this Red Roof Inn, because it was fairly priced and when looking at the pictures I thought what a good deal. But when you get a room here for the price you pay, once you get there you’ll understand why. My second room was on the second floor and they never cleared the top steps of snow. That’s an accident waiting to happen. I wouldn’t stay here again unless I have to.

Leisure Friends

4/10

Poor

27 Dec 2025

Laurie

You get what you pay for with this one! I’ve stayed before but the room this time needs repairs! Door handle and toilet broke & the bathroom fan is loud & sounds like it is on its way out.. again, was way inexpensive and front desk people were nice thou!

Leisure Self

2/10

Poor

18 Dec 2025

Kevin

No tv, no microwave

Business_and_leisure Friends

2/10

Poor

12 Dec 2025

Angeleana

Hk

Self

10/10

Exceptional

11 Dec 2025

Donnell

Very nice!

4/10

Poor

08 Dec 2025

Andrhea

Room felt unclean and not welcoming and safe.

2/10

Poor

06 Dec 2025

James

The room was beyond disgusting. Bathroom was filthy. Floor was grimey and sticky. Heating unit was broken. Stains EVERYEHERE....

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Belinda

O

Business

8/10

Excellent

28 Nov 2025

Belinda

They were ok

4/10

Poor

26 Nov 2025

Clif

Had trouble with the remote and had to have the manager come twice, his solution after using his master remote to get to the live tv channels was “only use the volume and channel buttons”. So I had to leave it on for 4 days so I didn’t have to call him back in there.

Self

4/10

Poor

22 Nov 2025

Andre

Rooms smelled. There were bugs for no reason in the rooms and outside the rooms.

Leisure

2/10

Poor

21 Nov 2025

Bradford

Avoid at all cost.