Red Roof Inn Rochester

Red Roof Inn Rochester - Henrietta

United States , Rochester - NY
Henrietta, 4820 West Henrietta Road
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100 reviews shown

2/10

Poor

10 Mar 2026

Megan

There was animal urine on the air conditioning unit and when addressed with the staff, I was dismissed and provided excuses. Overall condition of room was terrible with a lack of any attention to detail.

Pet

6/10

Pleasant

21 Feb 2026

Patricia E

The bathtub was dirty. Snow was piled in parking lot in front of doors

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Nicholas

Good

2/10

Poor

13 Feb 2026

Steven

Room was filthy & had bed bugs we could not even stay with our child hotel manager didn’t have the decency to give us a call back about our refund or even apologize us about the the tremendous inconvenience they have caused would not recommend this hotel to an animal. However Ms. Shonda was very sweet and compassionate she was the only good thing about the hotel unfortunately she couldn’t do much to help us but her kindness made up for our long drive out of town. Even though we had to leave & pay more money to stay at another hotel we are thankful that there was someone at the hotel who cared. The hotel owner & management team should be ashamed of their self for allowing place to become such a dump. They will not ever have to worry about getting business from us ever. Will also be reaching out to the health department.

Friends_and_family Family

4/10

Poor

13 Feb 2026

Shanna

I haven't stayed in a Red Roof in a very long time and probably never will again if I can help it. The area was sketch and the room smelled of dog. Thankfully we were in and out. I will say the shower was hot and had good pressure so there's a positive.

Leisure Family

10/10

Exceptional

12 Feb 2026

Mark

My recent 1-night stay at the Red Roof Inn was exceptional. The staff went out of their way to ensure a warm welcome and were very responsive throughout my visit. My room was spotless, modern, and featured a incredibly comfortable mattress, ensuring a great night's sleep. The location is perfect, within walking distance to landmarks and top restaurants. Highly recommend for both business and leisure travelers!

Business Self

8/10

Excellent

31 Jan 2026

Samantha

Good parking

Leisure Friends

10/10

Exceptional

25 Jan 2026

JOSE R

Very professional and very knowledgeable

Leisure Self

10/10

Exceptional

25 Jan 2026

JOSE R

Very professional and very knowledgeable

Leisure Self

10/10

Exceptional

22 Jan 2026

Michael

Pet friendly. Staff courteous.

Friends_and_family Family

2/10

Poor

15 Jan 2026

ALISHA

STAFF SIDNT HONOR THE ROYAL FAMILY COMING IN
TO POSITION OF AUTHORITY

2/10

Poor

11 Jan 2026

Tanya

The place is very run down. There was some sort of yellow substance and smear of brown stuff on the bed spread. The room smelled like people smoke in it. They kept my incidental deposit but I havent been able to find out why. I have pictures of the room and the outside of the building as well. It's pretty bad.

Business_and_leisure Self

2/10

Poor

05 Jan 2026

Simona

A week before this, I stayed in a Red Roof Inn at Herkimer about 2 1/2 hours away and what a difference. In Herkimer they offered breakfast each morning, they had an ice machine that worked great, an operating laundromat and a small gym. The room I got was big and really nice, very clean and smelled good. Upon my arrival at the Henrietta location I asked about these amenities and they had none of these things except for an ice machine that didn’t work more than half of the time staying there. I had to change my room twice. The first room wreaked of cigarettes and dogs as the people next door were living there with their dogs and smoked cigarettes all throughout the night. When asking to change my room the desk attendant gave me a room that was even smaller than the room I reserved which was a deluxe room with a king bed. I had to go back and change my room again. The rooms are fairly clean. They don’t look like the pictures online. I picked this Red Roof Inn, because it was fairly priced and when looking at the pictures I thought what a good deal. But when you get a room here for the price you pay, once you get there you’ll understand why. My second room was on the second floor and they never cleared the top steps of snow. That’s an accident waiting to happen. I wouldn’t stay here again unless I have to.

Leisure Friends

4/10

Poor

27 Dec 2025

Laurie

You get what you pay for with this one! I’ve stayed before but the room this time needs repairs! Door handle and toilet broke & the bathroom fan is loud & sounds like it is on its way out.. again, was way inexpensive and front desk people were nice thou!

Leisure Self

2/10

Poor

18 Dec 2025

Kevin

No tv, no microwave

Business_and_leisure Friends

2/10

Poor

12 Dec 2025

Angeleana

Self

10/10

Exceptional

11 Dec 2025

Donnell

Very nice!

4/10

Poor

08 Dec 2025

Andrhea

Room felt unclean and not welcoming and safe.

2/10

Poor

06 Dec 2025

James

The room was beyond disgusting. Bathroom was filthy. Floor was grimey and sticky. Heating unit was broken. Stains EVERYEHERE....

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Belinda

Business

8/10

Excellent

28 Nov 2025

Belinda

They were ok

4/10

Poor

26 Nov 2025

Clif

Had trouble with the remote and had to have the manager come twice, his solution after using his master remote to get to the live tv channels was “only use the volume and channel buttons”. So I had to leave it on for 4 days so I didn’t have to call him back in there.

Self

4/10

Poor

22 Nov 2025

Andre

Rooms smelled. There were bugs for no reason in the rooms and outside the rooms.

Leisure

2/10

Poor

21 Nov 2025

Bradford

Avoid at all cost.

8/10

Excellent

13 Nov 2025

Robert

Parking lot lit up like a prison!

Leisure Self

4/10

Poor

09 Nov 2025

ROBERT A

Staff was very nice but the rooms were very run down. Bathroom door didn't close. Paint scrapped off the wall and door. And loud. Poor sound insulation and on a busy street.

Leisure Family

4/10

Poor

09 Nov 2025

Elvis

Dirty sheets

Friends_and_family Friends

2/10

Poor

07 Nov 2025

Walter

There were roaches in the room, it smell like cigarretes and was dirty.

2/10

Poor

07 Nov 2025

Julie-Anne

Terrible horrible disgusting

Leisure Partner

8/10

Excellent

03 Nov 2025

Tina

There was some kind of stains on the sheets and the outside of the hotel look trashy

Leisure Partner

10/10

Exceptional

03 Nov 2025

David

Yes

4/10

Poor

03 Nov 2025

Cori

The first room they checked me in to had a broken bathtub with a huge X shaped crack, that was so bad it bubbled out and you could push it back and forth. Also there was a creepy man that came from behind the counter while the clerk was checking us in, and after he heard my room number he went outside and sat on the bench. He then watched me and my daughter walk to our room. It was very unsettling. After finding the tub broken, I went back to the front desk and asked for a new room. I also asked about the man who was watching us and he said he didn't work there, but that he was just there to do cleaning. I asked if that man had access (keys) to the rooms and the clerk said he did not. He checked us in to another room. That room did not have a broken tub, but several of the lights didn't work, almost all of the outlets did not have covers or the covers were broken, there was a hole in the wall, the tub faucet dripped non stop, the tub was dirty, there was dog hair and melted candle wax in the bathroom, on the back of the toilet and the floor, the door lock was not secure and very loose. I was only staying there one night, and so I did not go back to the front desk again and express any frustrations. I just sucked it up. I would definitely not recommend this Red Roof Inn to anyone in the future.

Leisure Family

2/10

Poor

02 Nov 2025

Cindy

First the tv remotes were a mess, had to have 2 remotes to work the TV, but only one was there, a brand new employee brought up a pile of remotes didin't have a clue, nice kid but, we figured it out our selves after he left. ....We had to ask for wash clothes and towels they had left two towels and 1 hand towel...nothing else. then we turned on the sink and the water leaked everywhere every time you turned on the faucet, we had to use one of the few towels to put on the floor with all the water... the sheets seemed new & were comfy. the pillows were so small and FLAT i had to roll the towels up to get a little thickness to the pillows, the rug was dirty between the 2 beds, the bathroom looked like it had spots of crap & or blood on the walls. i didnt expect much for the price but this was so bad...

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Sarah

Business_and_leisure Self

2/10

Poor

24 Oct 2025

LeFawne

Bugs in our room and everything was dirty (walls, TV, desk, sink, floors). Walks are thin. Can hear everything in next room. Smell was aweful. Brown spots on sheets.

Leisure Family

4/10

Poor

23 Oct 2025

Sandra

Untrained staff took forever to check us in. Room smelled of air freshener covering up smoke smell even though facility claims to be 100% smoke free, shower curtain had mold/mildew on the bottom as if it wasn't washed/changed from previous guest, sink did not drain well, no bath matt, hair dryer was oily/gooey, something gooey on the floor, we had to call them 2 different times to get the tv to work (2 separate problems), and one of the night stands had no electricity anywhere near it so no place to plug in chargers. Plus the outdoor stairwell was dirty and cluttered with old shopping carts and laundry carts that looked like they were saved from the dumpster.

Friends_and_family Family

4/10

Poor

22 Oct 2025

Modesty

when we arrived we were greeted by a nice lady and checked in
when we tried to stay longer the male staff was rude and i got double charged for the extra night

Partner

4/10

Poor

20 Oct 2025

David

Parking was fine but people were in lot through the night some with dogs making noise. Room has NO sound proofing.
Sheets on bed were stained.
Fire detector was removed from ceiling
Microwave plate missing so could not use
Tv did not work on second day. Was fixed an hour after reported.
Only given one towel.

Partner

2/10

Poor

20 Oct 2025

Kellie

The property is in poor condition, it needs a major clean up job!

Leisure Family

4/10

Poor

19 Oct 2025

TriciA

My room as well as the linens smelled horrible of smoke. My clothes came home smelling like it and I had to wash everything when I got home. The body wash in the shower empty and the shampoo/ conditioner was low. But the bed was very comfortable and the staff was nice. This was okay for a one night if the room didn't smell so bad.

Family

2/10

Poor

19 Oct 2025

Rosanna

Smell of room, cleanliness

2/10

Poor

19 Oct 2025

Nicholas

Sheets were dirty and so was the bathroom and the entire rooms floor

Leisure Family_with_children

2/10

Poor

19 Oct 2025

Margaret

We booked this hotel through Expedia for RIT Homecoming Weekend and were very disappointed with our stay. The room was ready on time, but as soon as we walked in, it smelled like someone had just smoked a pack of cigarettes. I went to the office, and the man at the front desk was extremely kind and helpful. He apologized, explained that the hotel is a 100% smoke-free property (though not everyone follows the rules), and quickly gave us another room.

The second room smelled better, but the floor was sticky, the door lock was hanging by one screw, and the molding was cracked. The bedside lamp had a broken lightbulb with glass still around it. The sheets looked clean, but the overall condition was concerning. In our first room, the bathroom light didn’t even work.

While moving rooms, we met another guest who was switching because their room smelled strongly of marijuana. Later that night, even though the parking lot was well lit, we did not feel safe. A man was standing in a nearby field watching the lot and was still there when we left. Several people were hanging around outside or going in and out of rooms and cars, giving the property a party-like feel.

My husband and I didn’t feel comfortable staying and decided to drive home in the middle of the night, cutting our weekend short. We prepaid through Expedia and are very disappointed, as the online reviews did not reflect the true condition or safety of this hotel.

Leisure Family

8/10

Excellent

18 Oct 2025

Gail

Staff was helpful and kept room supplied. Female whom worked nights very helpful and listened to my concerns. Very pleasant and caring person.

Leisure Self

2/10

Poor

11 Oct 2025

JENNYFER

The room has holes in just about everything. Wires showing from light fixtures. Rust around the tub fixtures also. Was scared to lay down, definitely didn't walk around barey. The doctor didn't even close securely. I won't be back was a last minute stay in the 1st place.

Leisure Family_with_children

2/10

Poor

11 Oct 2025

Lesa

Room was filthy. Toilet was NOT cleaned. Floors were dirty. Only clean thing were the sheets.

2/10

Poor

09 Oct 2025

Michael

The Room stunk of animals. Sheets dirty. Furniture broken.

Business Self

10/10

Exceptional

09 Oct 2025

Cherri

Very safe and quiet place. I got everything that I needed. It is a reasonable price.

Business_and_leisure Family_with_children

8/10

Excellent

02 Oct 2025

David

No wash cloth

Leisure

2/10

Poor

02 Oct 2025

Sherie

It stunk so bad like dog urine we couldn't sleep - there were holes in the walls. The guy at the front desk made us pay again & we had already paid expedia. Please make sure it has been credited back to our account

2/10

Poor

30 Sep 2025

Lavelle

I did not stay there due to the condition of rooms. I need to be refunded because I went and booked another hotel.

4/10

Poor

29 Sep 2025

Amanda

It was supposed to be a smoke free room that smelled like an ask tray and the room wasn't very clean looked like a dog ate the bottom of the doors and the linen was all stained and dog pop all in the yard. I have stayed at many places but for what I paid it wasnt worth the money at all. Staff was nice but the rooms weren't.

Partner

4/10

Poor

27 Sep 2025

Nagasilpa

This is a run down hotel where the rooms are so dirty and felt uncomfortable with the bed and sheets were dirty. No proper towels and amenities. Pictures listed are deceiving.

Friends_and_family Family

4/10

Poor

26 Sep 2025

Ahimsa

With an 11 am checkout why was staff pounding on my door at 8:55 reminding me to leave?

2/10

Poor

25 Sep 2025

Barbara

Very disappointing stay

We arrived after midnight and needed to depart early in the AM so once we assessed the problems with the room, we just didn’t want to go deal with the night watchman to complain and change rooms. The room smelled like smoke. The lights above the bed and in the bathroom did not work. We had to use our phone flashlights to use the bathroom. There was a spotlight shining brightly into our window, so we had to close the blinds. The people in the next room were loudly arguing at 4am. There were lots of scratches on the inside of the bathroom door and other parts of the room looked well used/in poor condition.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Joshua

Not as good as a 200 dollar a noght hotel, but very good for the price

Business_and_leisure Family_with_children

2/10

Poor

21 Sep 2025

David

Filth. The place is filthy.

Are you joking?
The whole place is DISGUSTING.
The place is not fit to use as a pig sty.
I am serious.
It was HORRIBLE.

Self

2/10

Poor

21 Sep 2025

Robin

The room smelled like the inside of a dog house. Lots o

4/10

Poor

20 Sep 2025

Kimberly

Our room was not clean. Floors were not swept or mopped. They were sticky and disgusting. We had to buy our own cleaning supplies to clean our room. The counters were not wiped and when we cleaned them the wipes we used were black. On top of that our room smelled like a dog that hadn’t bathed in a year. Other then That the bathroom was clean and the fridge and microwave were clean. It was an okay stay besides how dirty and smelly the room was.

Leisure Partner

2/10

Poor

20 Sep 2025

Stephanie

Disgusting

This was the worse place I’ve ever stayed in. The sheets and comforters are permanently stained. The rooms have mold and smell like years worth of cigarette smoke. If you’re a prostitute or druggy, then you’ll like this place. Great location. But now I’m sick thanks to the mold and dirtiness.

Self

8/10

Excellent

19 Sep 2025

Joshua

Everything was fine

6/10

Pleasant

15 Sep 2025

Jim

The room floor was sticky, the shower chair was filthy, the walls were paper thin. The rug under the bed was wet for no reason. The remote for our room was out of batteries and we got a broken one, that worked, instead. All in all 10 out 10 would not recommend.

Business Family

4/10

Poor

09 Sep 2025

Sean

Room was in disrepair and smelled like dog. Smoking not allowed in rooms nor public areas, yet lobby smelled of pot at check-in.

Leisure Family

2/10

Poor

07 Sep 2025

Michael

A mess

Extremely dirty. Wouldn't even shower there.

Business

2/10

Poor

05 Sep 2025

Ivy

The rooms smell disgusting. Especially the one next to the office. The bathrooms were not clean. You can see pee stains on the walls. The bed has so much animal hair, I understand it’s a hotel that accepts animals but there’s no reason why the beds or anything smell like a dog that slept in it before I checked in.

Business_and_leisure Partner

4/10

Poor

03 Sep 2025

Wanda

Toilet seat cracked Interior door lock screws pulling out of door casing. No wash cloth. No light on desk plus desk top was dirty. I went to front desk to ask for duct tape so I don’t get pinched when I sit down. I ask for Phillips screw driver do I could try to fix door. Oh and ask for wash cloth. I have pictures of you would like them.

Leisure Self

2/10

Poor

01 Sep 2025

Verified traveler

Needs major updates

Needs major updates

Friends_and_family Family

4/10

Poor

31 Aug 2025

KHALID

It is an ok place. Good for one night.

Leisure Family

10/10

Exceptional

30 Aug 2025

Saurabh

Room was spacious. Easy checkin and checkout.

2/10

Poor

29 Aug 2025

michel

Fly in the room
Smell like compactor room
Door not closing properly
Toilet seat not match with bowl
Kids riding bike at door
Smell marijana at parking lot near the room door.

2/10

Poor

29 Aug 2025

Sabrina

There was a horrible old wet dog smell. The ceiling had a black substance on them mixed with nicotine.

Leisure Partner

6/10

Pleasant

27 Aug 2025

Giang

It is okay

Leisure Family

6/10

Pleasant

26 Aug 2025

Greg

Bugs, stained bed sheets, bathroom door didn't close, very loud pipes

Pet

2/10

Poor

24 Aug 2025

Kimberly

There was nothing to like about this property

Leisure Self

4/10

Poor

21 Aug 2025

Elena

The lady at front desk had an attitude, very rude

Family

4/10

Poor

19 Aug 2025

JOSEPH

While the price was budget. Holes in the walls, door security latch of first room broken. First night a lot of flies and big spider in room. Water came through ceiling from 2nd floor. Manager provided a second room in a different area of the motel, which was cleaner.

Business Self

6/10

Pleasant

19 Aug 2025

Charlene

Goose Bumps

Went with my bestie for a concert,show up to the hotel and want to get ready, NO HOT WATER! At 3pm! I took a freezing cold shower! The room had flys so we spent the first hour hunting and killing flys, there were blood stains on the comforter... but overall i still enjoyed my trip to rochester and would stay again

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

joseph

This place is always easy to check in and good service

2/10

Poor

18 Aug 2025

Gregg

Smelled so bad I couldn’t even stay.

Business Self

2/10

Poor

18 Aug 2025

Kathy

Homeless hotel.

First gave me a room that was filthy and smelled like crap. Second room had no working tv, third the tv turned on but was told to leave it on my whole stay or it would not come back on. Stayed at the fourth. Whole place is gilded with homeless people paid for by welfare. Only people that would stay there. Red Roof is becoming trash. Apparently corporation doesn’t care.

Business

2/10

Poor

17 Aug 2025

Alesya

Filthy and dirty rooms and beds. Very disappointed.

8/10

Excellent

17 Aug 2025

Verified traveler

It was good, but continental breakfast would be nice.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Angela

There is hot water for a shower, and the door is not safe. The room phone is connected.

Leisure Family_with_children

2/10

Poor

17 Aug 2025

James

Do not stay

Do not stay here!

I have never been to an actual crack hotel, but this is as close as I could imagine. The first room had sewer flies in the bathroom, when I went back to the front desk, they gave me another room that was not made yet but looks just about as bad. The third room had stains all over the walls that had not been wiped or cleaned. We spent about an hour trying to convince ourselves that it would be OK for one night before we found another hotel and left.

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Philip

Run down comparitively speaking but consistent with price.
Good location.

10/10

Exceptional

13 Aug 2025

Stephen

Served its purpose. But, not the best accommodations.

Business Self

4/10

Poor

09 Aug 2025

Feng

Sleeping sheets are quilt dirty, the bed is old and makes noises when you sleep on it, and the bath towel is rough and can be seen from many washes.

Leisure Family

8/10

Excellent

07 Aug 2025

JARVIS

I like that the cost was very reasonable!

Leisure Partner

10/10

Exceptional

07 Aug 2025

James

Inexpensive.

Leisure

6/10

Pleasant

05 Aug 2025

Fernando

Nothing terrible, but nothing great. It's fine for a night and to save money.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Jake

The room smelled like an ash tray. Dirty floors dirty sink dirty bathroom. So much hair all over the place. Why were the beds damp? Why god why?

Leisure

4/10

Poor

03 Aug 2025

chris

Not the best

Did not feel comfortable around the clientele. Stairs were dirty, sheets on bed were stained, and carpet was dirty. Property needs attention

Partner

2/10

Poor

01 Aug 2025

CHAKRESH

Wet very dirty room, weed kind of very bad smell. People are blocking driveway

Leisure Family

2/10

Poor

31 Jul 2025

Veronica

The property was NASTY!!!

Leisure Family

2/10

Poor

30 Jul 2025

Charles

Very dirty comforters, sheets, and pillow cases. Staff opened up my bag of clothes thinking I was gone. Will not ever return to this hotel

Leisure Self

2/10

Poor

29 Jul 2025

Louis

This property is disgusting. We arrived on a Saturday evening. Room looked ok at first. TV did not work. Manager had to come and connect it to WiFi. No phones in the room. Had to use cell phone or walk to the office to contact the front desk. Mirrors were dirty, floor was filthy. When I showered I saw BLACK water going down the drain that came from the bottom of my feet because I was walking barefoot in the room. Sunday we were out all day and returned late in the evening to find that there had been no maid service. Beds were not made, there were no fresh, clean towels provided and the trash had not been emptied. The AC unit did not work properly. It cooled the room but did not remove the humidity. It felt clammy in the room. Like sleeping in a cave. Upon checkout, i was told I was good to go. No inquiries into how was my stay, and no thank you for my business. Red Roof Inns should be ashamed that it lends its name to this property, and Expedia should be embarrassed that it even lists this property as a lodginig option. If i could rate this as a negative 3 I would. To call this property a dump is an insult to dumps. Expedia really should consider removing this from the list of lodging options. It inspires no confidence in using this service.

Leisure Family

10/10

Exceptional

28 Jul 2025

Donna

Nice room! Comfy bed with choice of pillow type. Was able to adjust temp control the way we wanted. TV-clear with many choices. Easy walk next door to McDonald’s.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Irene

Need to upgrade towels

4/10

Poor

25 Jul 2025

Jason

Room smelled like musty feet. Hair, blood, and other stains on covers and sheets.

Leisure Family_with_children

6/10

Pleasant

25 Jul 2025

Peter

Apparently there is no daily room service included , freash towels soap, coffee etc, or are we receiving a small amount for no service wound be appreciated

Family_with_children