DoubleTree by Hilton Hotel Rochester

United States , Rochester - NY
ROCHESTER, 1111 Jefferson Road
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100 reviews shown

2/10

Poor

14 Mar 2026

Po Fai Doris

No one to clean the room for 3 days. The staff says they do cleaning in every 3 days which no notice put in the room.
Staffs are rude.

8/10

Excellent

13 Mar 2026

dianna

Room was nice except the phone wasnt plugged in. We had to ask for hand soap,wash clothes, etcetra. Other then that it was a decent room for the price.

Partner

10/10

Exceptional

13 Mar 2026

Jeff

Yea

10/10

Exceptional

12 Mar 2026

Todd

Nice room. Easy check-in.

2/10

Poor

10 Mar 2026

Po Fai Doris

Room is dirty and dust.
Rude front desk .
There is no one cleaning my room, the front desk said, she could do nothing.
Avoid this hotel.

Self

8/10

Excellent

09 Mar 2026

David

Travel

Self

8/10

Excellent

08 Mar 2026

Julie

Pool was really nice. Rooms were clean but the door didn't close all the way without a lot of force for the main door and the bathroom door. The area is great. Everything you need was very close

Family_with_children

10/10

Exceptional

08 Mar 2026

Rebecca

The whole experience I had was peaceful staff were friendly good with children pool was amazing

Family_with_children

10/10

Exceptional

07 Mar 2026

Amanda

Clean room

Friends_and_family Friends

4/10

Poor

27 Feb 2026

Ona

Yes the toilet seat was broken and it was also not properly clean. The check in time wasn’t what was advertised. The only thing that was pleasant was the staff upon arrival.

Family_with_children

10/10

Exceptional

26 Feb 2026

Daniel

Room was very clean, checking in was easy and and the staff was very friendly. John the supervisor was very friendly. The pool was great as well. Bed was super comfy. The price is also phenomenal. Id absolutely recommend this place if you are staying in Rochester for multiple nights and want a luxury feel without paying luxury prices.

Partner

6/10

Pleasant

19 Feb 2026

Christina Hinz

The hotel was super nice but there were quite a few little things that could have been better. 1)pool was closed (some kind of notice would have been nice) 2) no coffee in the morning except for what was in the room- I asked for extra creamer but they didn’t have any 3) no ice bucket 4) no microwave 5) no lotion- they had conditioner where the lotion should have been in the bathroom 6) there were no washcloths in the bathroom 7) ice machine on our floor was not working

10/10

Exceptional

03 Feb 2026

Darrayl

Beautiful facility, great staff, clean and comfortable room

Leisure Self

2/10

Poor

01 Feb 2026

Salman

The hotel hosted families in town for a children’s hockey tournament- leading to the children pulling fire alarms overnight and all floors turning into playpens for hockey. I’m sure they made a lot of money over hosting these families, but it would’ve been better to warn the rest of us. Never coming back

Business Self

2/10

Poor

01 Feb 2026

Tyesha

When arriving in the room I noticed the bathroom hadn't been emptied. There were floss sticks and a few tissues inside. The light switch was broken so we weren't able to use the full lighting in the bathroom. We were able to swim in the pool for about 30 minutes before it was shut down due to an electrical wire hanging over the pool. It also appeared to have been a youth hockey event this weekend and there were at least 50 children under the age of 12 running through the halls and screaming. It literally took 8 minutes just for us to get from the 3rd floor to the 1st floor due to the children playing on the elevators. Since it was my husband's birthday we planned on dining in at the Bistro restaurant on the 1st floor, that too was closed. Oh and don't let me forget how the alarm system went off 3 times due to a system malfunction with the sprinkler system. Overall a horrible stay this past weekend for me and my family.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Karyn

It was a great experience. Crystal at the front desk was absolutely incredible!!! I called the week before our visit and she assisted me. When we arrived she was working both Friday and Saturday and couldn’t be more of a help. Her excellent customer service should be rewarded!! I’m a customer service supervisor, for over 18 years at a national auto insurance company and if I could have 10 of her on my team I would love it!! Her dedication to customer satisfaction is what sets her apart. I can tell she really enjoys and cares about her work and I just want to thank her for going above and beyond! Her positive energy and attitude needs to be commended. Thank you again for a wonderful weekend, Crystal!!!

Friends_and_family Family

6/10

Pleasant

26 Jan 2026

Sushil

I stayed there for 2 weeks. My experience there was not so good not so bad. The housekeeping staff didn’t come to clean my room for straight two days( probably 9th and 10th day), which was frustrating. My room had problem with the ac and It took 2 days to fix them. The coffee brewing machine was too dirty.

Business_and_leisure Self

6/10

Pleasant

23 Jan 2026

Marsha

I didn't like how they told me the pool will be open on my booking date a few days before then i called the day of and they confirmed the pool will be open then to get there and they doing maintenance on it i felt catfish smh other than that the place nice my floor did a leaking ceiling on the second floor probably because of maintenance

6/10

Pleasant

22 Jan 2026

We had to cancel as the hotel reached out concerning some building power issues. Thankful for the communication.

10/10

Exceptional

21 Jan 2026

Walter

It was nice and quiet

10/10

Exceptional

21 Jan 2026

Even when they are remodeling some rooms the small details are there, super friendly staff. I stay here a bunch and occasionally try another place but seem to always return to Doubletree.

Leisure Family

8/10

Excellent

20 Jan 2026

Astrid

The room was spacious and the bed was very comfortable. The TV was nice and you could access your own Netflix or YouTube account. Unfortunately, there were some problems such as very outdated plumbing that made for slow drainage of the sink and having to flush the toilet many times. Also, a group of hockey players that were gradeschool age were in the hotel and they made a terrible noise through very late at night. The staff was pleasant and friendly. Breakfast was good when buffet was available, but not great when buffet was not available. Dinner options were not comprehensive enough for somebody who might have allergies or special diets.

Leisure Self

6/10

Pleasant

19 Jan 2026

Nickole

Everything was great, except I woke up around 6 to get ready for work and there was no hot water. Ran the water to see if it would eventually turn hot and it did not. I went to the desk to let staff know and no one was at the desk at the time and I had to leave so I wasn’t late for work.

10/10

Exceptional

18 Jan 2026

Christina

Busy check in bc there was some type of sports tournament, but I watched staff have to deal w a difficult person checking in, and they were still very professional and prompt. They kept the line moving. Pool area was nice. Room clean. Would stay again.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Doubletree Rochester is always good.

Leisure Family

6/10

Pleasant

11 Jan 2026

Michelle

Room needed some attention- door didn’t close properly, had to lift up and pull hard to get it ti ckse; same with closet doors. Phone in room didn’t work, hair dryer was terrible - did get a new one from front desk. Heating inconsistent. Bathroom didn’t seem to have been cleaned thoroughly- hair on shower floor, soap scum on shower door. Staff was very nice and bed very comfortable.

Partner

6/10

Pleasant

10 Jan 2026

Marvin E

The building was dark, especially the first floor. No coffee mess, No microwave in room. Clean towels not delivered two of four days. No guest book telling where facilities or amenities are. Restaurant closed two of four days.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Marianne

Clean room, welcoming staff, beautiful first fyarea.

Business Self

2/10

Poor

04 Jan 2026

Shweta

We booked the hotel because of the value we thought we got from the complimentary breakfast that the hotel offered. On top of that Expedia charged additional money for the breakfast. When we checked in we were told that there is no breakfast as the kitchen services have been impacted by the storm. The staff promised that they have communicated this with the 3rd party booking (Expedia) and that they will compensate appropriately. So far there have been no communication from either the hotel of Expedia. When are we getting our money back?

Business_and_leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Hayley

There was only 1 washcloth and 2 towels. The shower handle kept falling to “cold” and was unstable on the wall as is.

Leisure Partner

4/10

Poor

03 Jan 2026

Danielle

Unfortunately- the pool closed unexpectedly after just being told it would be open. In addition, the facility that was expected to serve breakfast was closed as well. Staff seemed oblivious and/or unaware of the inconvenience these issues were causing guests resulting in some leaving the premises.

4/10

Poor

30 Dec 2025

David

Short staffed. Couldn’t get adjoining rooms because they don’t clean all the rooms on the weekend. Pool was closed last minute. Paid in advance for breakfast but the restaurant closed with no notice. Got a late check out the evening before, the following morning they said we could not check out late. Elevators are in desperate need of renovations.

Leisure Family

2/10

Poor

28 Dec 2025

Shawn

I let my shower run for 15 minutes. There was no hot water! I complained to the front desk. The lady was nice enough to give me a key to another room. There was no hot water in that room either! I spoke with another guest they said it is an ongoing issue with this location! I highly recommend NOT booking here!

Business Self

4/10

Poor

25 Dec 2025

Havagaye

Room

Leisure Partner

2/10

Poor

24 Dec 2025

Marie

VERY musty. Needed help even connecting to tv!
WILL NEVER STAY THERE AS GAIN

Self

8/10

Excellent

22 Dec 2025

Edward

Half of the rooms have direct access to a beautiful six-story atrium garden. Renovations of guest rooms and are underway- definite improvements

Business_and_leisure Partner

8/10

Excellent

21 Dec 2025

Eric

Staff was great we checked in early, no problem.

Few small issues,

1 - heat did not work properly,
2 - only 1 washcloth was in the room on arrival, 3 - resturants were not open like \"normal\"

Even with those issues i would likely stay here again.

2/10

Poor

21 Dec 2025

Muhammad

They lied on the phone that the construction was finished you book the room and after checking in front desk assigned a room that was just checked out and all dirty. Late checking in and we are now moving rooms. This hotel is not to the mark for its name. 100% would not recommend this.

8/10

Excellent

13 Dec 2025

Angela C

Very comfortable bed. Very clean. Friendly staff. Need more electrical outlets and we missed getting the trademark chocolate chip cookies

Leisure

8/10

Excellent

03 Dec 2025

John

Cleanliness of our room

Leisure Partner

10/10

Exceptional

24 Nov 2025

Bryan

Everything was great with the exception of the noise from the neighboring room. The door separating the two rooms was presumably installed when there was carpet, which resulted in a good gap at the bottom of the door, and with no carpet to muffle the sound, we didn’t have the most quiet of trips. Overall it was a pleasant stay, though.

Business_and_leisure Partner

2/10

Poor

19 Nov 2025

Zuleima

I am extremely disappointed with my recent stay at the DoubleTree in Rochester. The level of cleanliness and attention to detail was far below what I expect from this brand.

When we arrived, we found two pieces of dental floss stuck to the shower wall, a dirty towel thrown on the side of the bathroom vanity, and someone’s dirty underwear left behind. There were also not enough towels provided for our stay. It was clear the room had not been cleaned properly before we checked in.

The issues didn’t stop there. The elevators were dirty, with wrappers on the floor that remained there for both days of our stay, showing that common areas weren’t being maintained either. At breakfast, the fruit had visible mold, which is completely unacceptable and raises serious health concerns.

Overall, this experience was extremely disappointing and far below standard. I hope management takes these concerns seriously and addresses the lack of cleanliness and quality control immediately.

Business_and_leisure Family

2/10

Poor

16 Nov 2025

Lorraine

There were holes in the concrete in the parking lot. I fell and busted my lip and more. My toilet did not flush properly and half of the light switches in my room didn't work. When we arrived our fridge was hot,

Partner

4/10

Poor

03 Nov 2025

Mary

Dirty hotel, nothing worked, no housekeeping, but friendly staff prevented me from giving worst rating.

Leisure Partner

8/10

Excellent

22 Oct 2025

Michelle

Just okay

Very spacious lobby with a lot of greenery. Trees and plants all over the place. There's a small bar and restaurant. The pool is in a strange shape and looks very small. We did not use any of these amenities. One of the elevators was out of order. The room was very clean. The bed was very comfortable. Only thing I was hoping for was free coffee in lobby in the morning. Our room also did not have hair dryer. The morning maid said I had to ask the front desk. I did not bother. Overall, a nice stay.

Friends_and_family Family

4/10

Poor

21 Oct 2025

James

We were a matter of feet away from where there was construction was going on in the hotel. The noise was ridiculous. Others were moved and though we were there right after 4 pm for check in we were not able to.

8/10

Excellent

19 Oct 2025

Marcos

Property under renovation. One of the two elevators was not operational.

Business_and_leisure Self

8/10

Excellent

03 Oct 2025

wing

The time we were staying it’s under renovation.

Business_and_leisure Family

10/10

Exceptional

03 Oct 2025

Karen

A little construction going on in the hotel but our room was all completed and very clean.

Leisure Partner

8/10

Excellent

16 Sep 2025

James

Nice stay

Are over night stay was very nice. The check in was quick but he didn’t say much, never told us where to head for the elevator and found out later he was supposed to give us a cookie at check in. He left the desk as soon as we started to leave. We felt like we were interrupting him. We ask and found the elevators. We had dinner there and breakfast both nice. Overall we were happy with everything. Plus parking was great.

Partner

4/10

Poor

14 Sep 2025

Anastasia

This hotel was under renovations, only one functional elevator which was slow and ended up taking stairs regularly which was not good since I have a bad knee. We were there with several family for a wedding in Rochester. We had elderly family who were unable to take the stairs. The hotel AC was not working in lobby area and on the day of the wedding the water was turned off in the hotel for 30 minutes without notice. Miserable stay!!

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Kaylin

the staff was very helpful

Leisure Partner

6/10

Pleasant

08 Sep 2025

Shyair

Honest review

They are doing construction so alit if stuff is visually unappealing. There was plates with food and furniture in the hallway. Only two towels in room. My hotel room door was already open upon arrival. Pool door was locked and staff was confused on why. Ice vending machine/ microwave area smelt horrible due to a halt eating plate being stored under microwave station. Other then this room nice cookies delicious

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Kerry

This used to be the nicest place to stay in West Henrietta. Now it’s a bit rundown. One elevator has been out of order for over a year. The hallway carpets are DISGUSTING and need a good cleaning. The room I was originally given was unlocked - as in door open - so I thought there was a mix up. I was told that the cleaning staff sometimes leave the doors open. I still wanted another room. I had no idea if someone else had been in there or if there was any damage etc. but I was not going to stay in that room. They accommodated me. Unfortunately there’s not a great deal to choose from in the area.

Leisure Family

6/10

Pleasant

04 Sep 2025

Marvali

They charge premium rate and never mentioned that they were under construction.

Elevator was very far from the check in area, elevator was dirty and not reliable.

Leisure Self

10/10

Exceptional

04 Sep 2025

Sofia

Parking was great!

Business_and_leisure Self

6/10

Pleasant

02 Sep 2025

Bradley

There was a problem with the booking they initially gave me the wrong room and then the second room they gave us they didn’t but into the system so someone else was almost but up in the second room we got. Staff was great but the hotel is in some need of repairs as only on elevator was working.

Leisure Friends

4/10

Poor

02 Sep 2025

Simon

Not very nice at all

The hotel is in the middle of a refurb, but for now it is awful top-to-bottom. Booking was a pain, making a change was difficult, the staff weren't engaged or interested. I really wouldn't stay here until the refurb is complete and there is a complete overhaul of the staff (with the exception of the nice lady that worked the bar, she was nice)

Business

10/10

Exceptional

31 Aug 2025

Gayle

Great stay!

Great stay. In town for just one night after a long drive. The hotel was clean, comfortable, and in a convenient location.

Self

4/10

Poor

31 Aug 2025

Darin

Dirty from construction. Only 1 working elevator. Worst of all. Cookies were not ready at check in. Overall, this hotel is a mess.

Leisure Partner

8/10

Excellent

30 Aug 2025

Oluwaseun

I enjoyed my stay

4/10

Poor

29 Aug 2025

JAY

This property is going through a remodel. The room assigned to us did not have hot water and the door was not aligned to the frame. After letting the front desk know we were moved to a room with hot water but the door is still off a bit. It will take a lot to work out the problems unless the guest are the ones helping to create the punch list.

Leisure Family

2/10

Poor

29 Aug 2025

John

Gross and should only be a last resort

The photos are pretty deceptive, this place is an outdated dump. My room was dirty, hair & pubes in the bed & bathroom areas, filthy bathtub… and I wouldn’t feel safe staying here as a woman, because a huge portion if not all the rooms have a “balcony” sliding door that unlocks with a simple sliding lock that barely locks. There also happened to be a ton of construction in the weird humid atrium where the pool & bar are. I don’t know who’d want to spend time down there even if there weren’t construction going on

Self

8/10

Excellent

23 Aug 2025

Wendy

An overall great property! The staff however are not the friendliest, but I definitely will return.

Leisure Family

10/10

Exceptional

21 Aug 2025

Wascar

The property is in a central location of the area numerous shopping and dining areas

Business_and_leisure Family

4/10

Poor

21 Aug 2025

Talia

The property itself was under construction, one elevator wasn’t working which only left one working elevator, so you had to wait a long time for the elevator…. Which when it did arrive was dirty because of the construction.
At 2;30am the ceiling in our room started leaking badly and within minutes the room was flooding.

Leisure Family

2/10

Poor

20 Aug 2025

Verified traveler

Hot Mess

Was not informed that the hotel was under construction until checking in. For the amount we paid for the stay we should have had a fully functioning hotel. Upon arrival there were huge loud industrial fans going, no elevators both were broken, and no functioning bathrooms in the lobby. We were told the elevator is broken and we would have to carry our suitcases up the stairs to get to our room. The next day we were woken up VERY early by construction happening in all the rooms under us. Using hammers, jackhammers, and shaking the walls. Every night there were groups of people outside blocking off parts of the parking lot so people couldn’t park there having parties until 12-1am very loud and clearly drunk. The parking was very limited at the doors where you would enter to use the stairs to get to your room and they were blocking off the whole parking lot. When we were using the pool in the morning we went to the desk asking for towels as they were never replaced only a full basket of dirty towels, we swam for an hour and no one ever came with towels so we had to walk back to our rooms in our bathing suits dripping wet. Upon coming back to the room we found the cleaners had come in which was appreciated accept we had 3 people in our room and they were only giving us 2 shower towels which was extremely frustrating and also found that all of our stuff was packed up so they were touching more than they should have. Beds are very small!! Will not be returning.

Friends_and_family Family

2/10

Poor

19 Aug 2025

Sau S

We went to Double Tree. It was under renovation, we were sent to another hotel at night that was 25 minutes away

2/10

Poor

19 Aug 2025

JOSE

Waist of money

No available room when arrived, gave me one bed instead of double, dirtiest and ugliest room, broken elevators, broken room door
Terrible hotel

Friends_and_family Family

2/10

Poor

18 Aug 2025

Jonathan

The property was under construction. To start off, no rooms were available with our requested configuration of two double beds. Because of this, they gave an upgrade to one of their renovated rooms. The hotel was not ready as the renovated rooms had non functioning door locks, broken doors, and all kinds of other problems. For a fairly large property (I estimate 200 or so rooms/ there was ONE functioning elevator. Additionally, for checkin, there was one person on duty. This was during move in weekend for two nearby universities. They were completely unprepared. We had to wait about 15-20 minutes to register. Then we discovered there was no phone in the room. When attempt to call the front desk using my cell phone, the number was out of order. There was No Way to contact housekeeping except to walk back down to the front desk. When I informed them of the problem , they indicated that that knew about the phone line problem. I wouldn't expect these issues in a budget hotel, but to have this in an upscale hotel is unacceptable.

Leisure Family

2/10

Poor

18 Aug 2025

Diane

Not impressed.

Check in was ridiculous. No rooms ready on time, and when they finally gave us a room key the room was occupied when we entered! They did remedy it but it was not ok. Elevators out of order when we checked in, and no phone in our room when we finally did get one. Very disappointing.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Lee

So so experience

The gentleman who checked us in was very attentive and professional.
The elevator and hallway on the second floor was filthy. Food crumbs and dirt tracked all the way down towards our room 241.
The bed was comfortable however the walls were super thin. Whomever had the room next door slept through their alarm, multiple snoozes and a ringing phone. We however did not and were up a little earlier than planned.

Partner

10/10

Exceptional

16 Aug 2025

Terrell

Stayed many times and loved it. However, the fire alarm went off and water was down overnight 😒.

Business_and_leisure Self

8/10

Excellent

15 Aug 2025

Deborah

Breakfast hours were not as described

Leisure Family

4/10

Poor

10 Aug 2025

Wan Ting

Hotel currently under renovation:
1. Construction debris/dust visible
2. One elevator out of service, the remaining one is semi-functional (cannot be called up from the upper floors, need to take stairs down to ride the elevator up to your desire floor)
3. The unrenovated rooms are very outdated/worn, wallpapers peeling, banged-up doors

2/10

Poor

09 Aug 2025

Verified traveler

Doubling Down on NOT Staying Here

Steer clear of this hotel! Stayed here 2 years ago on our way to Massachusetts, and it was better then. We stayed here twice in the last 2 weeks to/from a trip out east, and I REALLY wish I canceled that second reservation. The first of our stays was ok, BUT we were in the 4th floor and there was only 1 of 2 elevators working. This was the same case when we stayed here 2 years ago. I don’t think they ever fixed the elevator. Also, I think we stayed in the same exact room as before because the shower drain was still clogged and we had to shower in ankle deep water. The room itself was nice and clean. The second stay a week later, was on the first floor, (surprise, the elevator was still broken), and our room smelled horribly! It smelled like a sweaty sock with fruity perfume. The washable shower curtain smelled dirty like it hadn’t been cleaned in years and made the whole bathroom stink. On the way out in the morning, I think I saw a dead roach in the lobby. I was not asked how my stay was upon checkout. The front desk associate simply said thank you and that was that. I really expected more from DoubleTree. This is my last time staying at one of these hotels.

Partner

6/10

Pleasant

08 Aug 2025

Denton

GREAT! NEEDS renovation

This hotel has SO MUCH POTENTIAL. I loved it when we first walked in and so many other things. It just needs to be renovated. I feel like once they are finished with there renovation this hotel can easily be one of the best if not THE. The location plus the architecture is really a chefs kiss. The only reason why I rated it the way I did is, you can TELL its old. If hilton comes in and does a complete facelift so many people would easily come here. I really hope corprate would just bite it and just do a complete renvovation. I would go back and would LOVE to through a huge birthday party but I KNOW my quest would complain as they like the likes of something like woodcliff, fountaine bleu etc. BUT THIS! For my hometown with renovations would be such a TIME. GREAT HOTEL, just needs to be updated.

Partner

6/10

Pleasant

07 Aug 2025

Erika

Lobby was clean

Leisure Partner

10/10

Exceptional

04 Aug 2025

Francis

Aplus

Business Family

6/10

Pleasant

02 Aug 2025

James

The elevator was not working properly. Would only go up from lobby, would not come to any floor summoned, had to take the stairs down from the 6th floor every time. Room, lobby, staff, bar and vibes were all nice but the elevator situation really brought the stay down.

Leisure Partner

6/10

Pleasant

30 Jul 2025

Norm

The people were nice. Overall, it was not as clean as it should have been. The breakfast fruits were terrific, but the pancakes was not. The fitness center was nice.

Business_and_leisure Family

4/10

Poor

30 Jul 2025

LeShanna

It seems like this hotel has been under construction for several years now and have not made it to the rooms yet. I understand the dining and events area is a selling perk. However, the main reason for needing a hotel is for a room to sleep in. The rooms are in dire need of upgrades. It was evident the hallways had not been vacuumed in days. The paint, tub, walls and floors are subpar. The chair had a large rip in it. The wall outlets didn't have covers and some didn't work at all. Most of all the elevator were not fully operational and had to use the stairs from the 5th floor.

Leisure Family

10/10

Exceptional

29 Jul 2025

Sarah

Recommended

Despite on going renovations the place was clean and surprisingly quiet.

Partner

2/10

Poor

29 Jul 2025

Katrese

Filthy room, atrocious manager, (you know who you are). We booked a room with a sofa bed. When we were ready to use it, to our horror, we found blood on the bed. We didn’t use the bed and alerted staff in the morning. We also found a brewed coffee cup in the coffee maker. It looked like it had sat there for at least a week.
Back to the BLOOD. We alert the manager. She said she would send the head of housekeeping to my room to talk to me, then they would figure out the solution. The manager arrived. I showed her the BLOOD. She offered to switch out the mattress. She proceeded to bring in another mattress. I noticed a LARGER stain on the replacement mattress. Her response, “I made sure it was clean on top.” I told her the resolution was unacceptable and asked what else could be done. The housekeeping manager told me that was the best she could do.
I went back to the manager. She was abrasive and unprofessional. She said they would give me the equivalent of a large pizza in points. I told her that I did NOT use points and I did not want any points. I also asked if they would be willing to offer anything off on our stay as we would be there for several nights. The manager told me that we were welcome to LEAVE and she would not offer anything off of the large bill with a BLOODY mattress. My husband looked at a different room with yet a larger stain. He was also told he could LEAVE. STAY AWAY. FILTHY!

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Julie

Great stay

10/10

Exceptional

27 Jul 2025

Andrea

Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!

Leisure Partner

8/10

Excellent

25 Jul 2025

Jacqueline

Overall was a good stay they are under construction so some things wasn’t working

6/10

Pleasant

21 Jul 2025

Verified traveler

Hotel under renovation so not in top shape. Rooms on first floor should not be offered. 4th floor was not so bad but I just wasn’t comfortable with renovations going on. Rooms definitely overpriced for condition of hotel. Staff nice enough though.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Kareen

hope to get a discount for after the renovation

Leisure Family

2/10

Poor

18 Jul 2025

Amanda

There was construction which was not noted water was all over our room and no one did nothing about it, heard the construction up to about 11PM

Leisure Friends

6/10

Pleasant

18 Jul 2025

Jane

It was very attractive. I understand the renovation happening.

Leisure Partner

4/10

Poor

13 Jul 2025

Meridith

We stayed here a few years ago and it was fantastic. Sad to see how it’s declined. The staff were rude and the room is disgusting. Wallpaper is bubbled, grout in the bathroom is filthy, vents are SO DIRTY. Leak in the lobby when we first arrived should have been my sign to leave.

Leisure Family

10/10

Exceptional

13 Jul 2025

Suzanne

Beautiful lobby. Clean, and perfect location for downtown Rochester.

Leisure Family

2/10

Poor

13 Jul 2025

Erica

The only reason I gave a star is because no star isn’t a choice. Stay away. Staff is rude, hotel is dirty and infested with fruit flies. At check out we found out someone charged a meal to our room and they were going to just charge us if I would not have fought it. They need to be ashamed of themselves and I will let everyone know to stay away. To have a horrible stay and have staff treat you horribly is unacceptable. I will be contacting corporate.

Business_and_leisure Family

6/10

Pleasant

11 Jul 2025

Scott

Staff was great, they took care of some of the issues I had, and I feel that once renovations are done it will improve. My first room was a 1 star nightmare (dry vomit in the shower, and on the carpet). My biggest pet peeve is a shower that wont drain, and in this room it would back up. They moved me to another room and my next room for day two was 5 stars - except it had a dirty hand towel in the bathroom…I know reno’s are tough but this was a bad visit sadly. If you need to book here try booking with the site directly. I feel like using Expedia I got put in a room the front desk would have probably not put me in…

Business Self

10/10

Exceptional

08 Jul 2025

Lindsay

Perfectly nice room, property was clean and quiet.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

JoAnne

We had a good stay and even though the construction was loud we had a good stay.

Leisure Partner

4/10

Poor

06 Jul 2025

Mildred

Not a good experience however staff was very good.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Enrique

Hot weather made it barely okay.

The main atrium area was not air conditioned. With the hot weather, it was barely okay, especially when accessing a room in the top floor where because of being connected to the atrium area, it was too hot and humid. Must air-condition the atrium area!

Business

8/10

Excellent

26 Jun 2025

Sheri

Great staff.

Leisure Family_with_children