Home2 Suites By Hilton Rochester Greece

2/10

Poor

18 Jun 2026

Elizabeth

Beware - this place is just plain awful. Extremely rude elderly lady checked us in. When I asked for one more bottle of complimentary water from Hilton Honors later that night, lady told me that I had already received 2 bottles at check-in and gave me a hard time about getting one more, which I never got. Hotel is dirty. Bathroom was not especially clean and room smelled musty. WILL NEVER STAY THERE AGAIN! Nice new hotel just built next door which I will check out for next time.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Jennifer

Hotel was great. Could have been a bit cleaner for me. I tginkbwhen it rains they should take cushions for furniture inside because once they are wet you cant sit on them if it stops raining

Partner

6/10

Pleasant

14 Jun 2026

April

When we check in the first room was stink and water leaking from the ceiling and it was in the window seal a puddle Room number 125 so she move me into 102ì and everything was better

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Jennifer

Wonderful property! Staff was extremely kind and even gave us a 'welcome' bag of treats because we were celebrating a graduation. The room was clean, comfortable, convenient. Right off the highway, but quite and peaceful. Amazing breakfast! My daughter couldn't stop eating :)

Family

8/10

Excellent

07 Jun 2026

Maria

This is a basic hotel near the airport. One elevator was out of service during our stay and the working elevator was dirty and hot inside. Other than that, however, this was a good place to stay for an early morning flight. The woman working the front desk was excellent at customer service. The bed was very comfortable and the room was quiet.

Partner

10/10

Exceptional

05 Jun 2026

Ellen

Very clean room! We liked that there was a person at the desk to answer questions when we checked in.

Partner

8/10

Excellent

04 Jun 2026

Rajesh

Good property with a nearly full kitchenette. But was too far for us from our objective.

Family

10/10

Exceptional

01 Jun 2026

Carina

Very family friendly. Loved all the extras including a fire pit at night. Friendly, helpful staff.

Self

6/10

Pleasant

01 Jun 2026

Heidi

The room was clean. However, we stayed two nights and could not get clean towels or bed changed for the second night. We asked at the desk twice and they assured us we would get clean linens. It never happened. We went back down to the front desk and requested clean towels be brought up. They never were. Finally, my husband tracked down housekeeping and they obtained some towels for us. I won't be staying here again.

10/10

Exceptional

28 May 2026

Michael

The staff was particularly friendly. The 3 ladies that worked the front desk area were always kind and friendly. I would stay here again in a heartbeat.

Partner

6/10

Pleasant

21 May 2026

Rebecca

- No alarm clocks. I had to spend the first night going over to the microwave to check the time numerous times and then arrange for a wake up call. Then I had to go buy an alarm clock the next day. Never seen a hotel room without one before. Bizarre.

- Asked if I needed to request housekeeping, but they said no, they had a list. Then I got back the first day and they HADN'T come. I made sure to request it the following days and they came.

- Breakfast is mediocre at best. Maybe I missed some things? There was cream cheese, but I didn't see bagels. Cold cereals and some more fresh fruit options would be great.

- Temperature control was kind of annoying. It's like hot and cold were battling each other. You didn't pick one or the other.

- I like there's a large fridge in the room. Was able to bring in a pack of water bottles and bring back leftovers.

- Staff was very helpful regarding issues I had.

- Quick access to the freeway, but nothing super close in terms of gas stations/restaurants.

Self

10/10

Exceptional

21 May 2026

Yan Yan

The room is wonderful, but one of the two elevators was out of order throughout our stay. Fortunately, the elevator moved pretty fast. However, on the last evening, both elevators were down, and we had to walk up the stairs. There are lots of parking spaces. The breakfast menu was quite limited, but we loved the coffee and tea station that's open all-day. The front desk texted me twice during my 4-night stay to check-in with me to see if everything was going well.

Partner

4/10

Poor

18 May 2026

Jeffrey

Room was not fully clean , other guests garbage was left in the garbage bins , hairs on bedding , a lot of dust. Breakfast was horrible, 1 type of begal ( raisin) breakfast was suppose to be until 9am they ran out of a lot of items at 8am and never bothered to restock even after I asked for some items. Pool was good but pool towels were the size of a hand cloth , recommend bring your own. A lot of noise from other guests through the night , although this is completely random

Family_with_children

8/10

Excellent

18 May 2026

zachary

Had all the basics you need. A bit out of the city but a quick drive in. Didn’t get any housekeeping though.

Family_with_children

10/10

Exceptional

14 May 2026

Chad

Clean rooms and amazing breakfast.

6/10

Pleasant

11 May 2026

Jennifer

The only complaint I had was the breakfast wasn’t that great and the lobby was always dirty. Other than that, the room was nice

Family

10/10

Exceptional

08 May 2026

Elizabeth

Everyone was so helpful and friendly. Janine (I believe that was her name) was incredibly accommodating. Would definitely stay here again.

Partner

10/10

Exceptional

08 May 2026

Bruce

Out of all the hotels in the moderate price range that we have stayed in, this is the nicest one. We have already recommended this place to others.

Partner

8/10

Excellent

07 May 2026

Charity

The staff was super friendly. Remembered us from begging of school year college move in.

Family_with_children

2/10

Poor

06 May 2026

Ada

Watery orange juice was yellow. Pot smell was ridiculousy present thruout hotel, only two working elevators were broken one day, other times was only one working elevator, hot water in lobby not hot for tea, had to nuke it in room, appliances dirty. Kids running up and down hallways unsupervised. Bring your own cleaning supplies.

10/10

Exceptional

05 May 2026

Mathuri

Clean room nice that it had a nice size fridge & sink staff was friendly as well would stay again

Friends_and_family Family

6/10

Pleasant

04 May 2026

C Leonard

Be prepared for an active lobby as it appears the hotel is frequently booked by families.

10/10

Exceptional

30 Apr 2026

Dawn

The room was clean and had many amenities. Breakfast was good with options to choose from

Partner

10/10

Exceptional

29 Apr 2026

Magalys

Excellent property 😃

Self

8/10

Excellent

29 Apr 2026

Elizabeth

Overall, it’s good experience. The rooms are always very clean. Staff is great. Breakfast was available on time for our kids. The only thing I didn’t care for is it was raining and a couple people were huddled around the doors to go outside smoking pot.

Family_with_children

10/10

Exceptional

27 Apr 2026

JUAN

Top of the best 👌 good clean 👌 breakfast good

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Kiera

Wonderful will be back

10/10

Exceptional

23 Apr 2026

jazzey

First time staying and it was beyond expectations

4/10

Poor

20 Apr 2026

Rebecca

Pool was closed

Family_with_children

10/10

Exceptional

19 Apr 2026

Maribel

Everything was good, except for the broken sink faucet in the bathroom.

10/10

Exceptional

17 Apr 2026

Elizabeth

Overall great place

Family_with_children

10/10

Exceptional

14 Apr 2026

Dani

My 2 night stay with my dog was very pleasant.
Room was big and the bed was extremely comfortable. Loved the “studio” part of the room. Kinda did feel like home away from home. The pet area and outside was well lit which was good at night for this single lady. I really enjoyed the fire pit out front on a nice evening. Cannot comment on the breakfast because I only had coffee but it did look like a nice spread.

Pet

8/10

Excellent

06 Apr 2026

Harleigh

The Property was great, room was big and clean, close to the airport, the only issue wd had was upon checking in the attendent was not the friendliest, and then our room had no shampoo bottle at all, like it was taken off the wall, not even just empty, and we didnt realize until about 3am when showering before our flight so we didnt habe time to let the front desk know. But overall it was a good stay.

Family_with_children

8/10

Excellent

05 Apr 2026

Greg

For the price it was great but don’t expect a perfect stay. Some issues with paint peeling and furniture quality.

Family_with_children

10/10

Exceptional

04 Apr 2026

Sandra

Great selection for breakfast though disappointed that the yogurt would not be refilled for the last hour of service.

Partner

8/10

Excellent

29 Mar 2026

David

Kitchen was good, breakfast it ok, not a fan of food boxes

Family_with_children

8/10

Excellent

25 Mar 2026

Mary

Nice room. Very
Clean except the
Inside of the
Microwave. Walls are thin so
You’ll hear voices etc. from both sides.

10/10

Exceptional

23 Mar 2026

Dejounge

Great place

Self

6/10

Pleasant

23 Mar 2026

Tolulope

Spacious suites, clean pool but the breakfast was not a great experience, utensils were not very clean

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Megan

Comfy beds
Crappy breakfast
Not overly friendly staff
Hot water

Self

10/10

Exceptional

21 Mar 2026

Antonella

Breakfast bar was empty when I arrived. There was a sports team that was there. They wiped the area of everything.

2/10

Poor

20 Mar 2026

Xingchen

I am extremely disappointed with the hygiene standards at this hotel. During my stay, I discovered a broken fingernail hidden underneath the bedsheets, which actually scratched my skin. This raises a major red flag regarding their housekeeping protocols and whether the linens are being properly changed between guests.

To make matters worse, I found lipstick marks on the glassware in the hotel restaurant, which is completely unacceptable for a professional establishment.

Cleanliness and guest safety should be the top priority. I hope management takes these issues seriously and conducts a thorough review of their cleaning procedures. I would not recommend staying here until these standards are significantly improved.

2/10

Poor

20 Mar 2026

Marie-France

I’m honestly not sure why this hotel has such high ratings, as our experience was very disappointing. There was nothing particularly special about the property, and several aspects fell well below expectations. We stayed in other Home2suites and this was hands down the worst one.

The pool water had a noticeable green tint. Breakfast was especially awful: counters were dirty, apples were rotten, and many of the dishes (plates and cutlery) were unclean. I mentioned it to the woman on our first day and she appeared uninterested and told me people had put their dirty dishes on top of clean ones. This was very unlikely as every plate had dirt on them. It seemed like there might be an issue with their dishwasher.

On top of that, there often weren’t enough silverware available: no glasses for juice and no bowls for cereal. People were opening every drawer to find bowls. The breakfast area was so small and crowded. They need to get rid of the big booth in the middle to make more room for tables.

We stayed for three nights, and these issues were consistent, not just a one-time occurrence. When I brought it up to the front desk, I was told to use cups or mugs for cereal, which wasn’t an acceptable solution. The man behind the breakfast counter appeared uninterested. He asked me what was wrong when I pointed out that there was no bread. The fridge was also empty.

Overall, a very disappointing stay that did not meet expectations.

Family_with_children

8/10

Excellent

20 Mar 2026

Hilary

Breakfast ends at 9 on weekdays. I thought I read that it was 10 when I booked. The first morning everything was pretty picked over at 15 til, and they did not restock. The next day was a little better and we skipped it the third day so we could sleep in a little. Would be 5 stars all around if breakfast lasted longet and had bagels every day.

Family

6/10

Pleasant

19 Mar 2026

Meghan

The location was convenient and the room was a good size. The breakfast was lacking. My family of 5 wasn’t able to find enough to eat due to lack of replenishing. When we asked about it the man in charge just shrugged his shoulders. The cutlery and plates were also not particularly clean. The pool was nice and the gym sufficiently appointed.

Family_with_children

10/10

Exceptional

16 Mar 2026

STEPHANIE

Great! Just dont turn right out of the parking lot. So many pot holes >.<

Friends_and_family Family

4/10

Poor

08 Mar 2026

Jason

Breakfast was terrible. Beds were dirty

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Julian

Excellent presentation, amenities and staff

Family_with_children

6/10

Pleasant

18 Feb 2026

Brittney

The room was ok. The heaters didnt work as good. The curtain stopped working. Not enough blankets. The staff was pretty friendly.

Family_with_children

10/10

Exceptional

16 Feb 2026

MARIBEL

Excellent place to stay!

10/10

Exceptional

15 Feb 2026

Maryanne

Room was excellent- staff was courteous- breakfast was great!

8/10

Excellent

12 Feb 2026

Stephen

Nice

8/10

Excellent

06 Feb 2026

Mark

All was good. No complaints at all.

10/10

Exceptional

06 Feb 2026

Peter

Yes totally. Very helpful staff. Especially Jeanene Nudo!

8/10

Excellent

02 Feb 2026

Laura

Very nice staff. Clean room. Only complaint I had was how thin the walls and ceiling were. It sounded like the room above ours was being stomped on.

10/10

Exceptional

01 Feb 2026

Joe

Great room

Business Self

4/10

Poor

31 Jan 2026

Madhuparna

1. Lack of friendliness from staff in both reception and breakfast.
2. Very ordinary breakfast items and quality
3. Could not sleep well because of pillow quality
4. Lack of attentions in room service ( missing soap/ toilet paper while checked in)
5. Sound transfers from room besides.

Leisure Family

10/10

Exceptional

29 Jan 2026

Michelle

Really friendly staff. Conveniently located. Clean room with lots of amenities. The pool was a little on the chilly / small side but, oh well.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Kathleen

The room was decent, couldnt get the tv to work for about 45mins. Front desk seemed busy or short staffed with answering phones. Was doubled charged for room as well not real explanation to as why besides booked thru 3rd party first then was somehow charged again at check in. But suppose to be dropping off my bank account in a few days. We left early due to storm so didnt end up staying the full night to use the bed.

Business Partner

10/10

Exceptional

20 Jan 2026

Robert

The room was clean and the staff was friendly.

Leisure Family

10/10

Exceptional

16 Jan 2026

CHASITI N

The best place i have ever stayed!! It was so clean, modern, and very efficient the people that worked there are extremely nice. Janene at front desk was amazing 👏 I give them a 10/10!! The breakfast they serve was delicious it was hot and fresh!!

Leisure Family

8/10

Excellent

14 Jan 2026

Christine

Overall a decent stay - the room was clean and very spacious. There is lots of space for luggage and spreading out comfortably. There were only 3 pillow on the bed and we asked for a fourth - we were told there is one in the room, but it was yellow and definitely not appealing. The lobby and hallways smelled of weed on Friday and Saturday. It wasn't just a slight smell, it was strong and constant for both days. The breakfast was OK, but nothing great. The bottle of syrup was covered in syrup - I asked a lady working the breakfast if she had a wet cloth to clean it and she said she would get to it when she could. She wasn't outright rude, but she definitely didn't care. Both mornings the hot water for tea was not hot enough to make a tea. When we asked for hot water, they did replace it fairly quickly, but we felt like we were bothering them. The feel of the hotel is like there are a bunch of fairly decent people working there, but nobody really in charge of quality or customer service and nobody that really cares about providing a good experience.

Leisure Family

2/10

Poor

10 Jan 2026

John

Pool is closed. The pool was the sole reason for choosing this hotel. Came for my daughter’s birthday and she just wanted to stay in a hotel with a pool. Extremely disappointed

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Catherine

wife and her friend was terrible. went somewhere else.

Business Friends

6/10

Pleasant

06 Jan 2026

Stephen

Room dirty, found clumps of hair in 3 spots. Battery died in door could not get in, happened 3 times

Leisure Pet

10/10

Exceptional

01 Jan 2026

Omar

Staff so nice. Room spotless, pool oclean. Good place for stay with family.

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Deonne

Bed had hair in it and the dishes at breakfast was dirty and the food was old the apples was rotten

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Qurat ul ain

Had a comfortable stay. Loved the drinks station.

4/10

Poor

22 Dec 2025

AliceMarie

Hotel clean, was placed in a room right by the elevators. Late at night you can hear the loud guest as the exit off the elevator. Walls a thin where you can hear others. And the room doors are to loud when they close.

Leisure Family_with_children

4/10

Poor

20 Dec 2025

Mark

I’ve stayed at this hotel multiple times because my parents live nearby, but the front desk staff have consistently shown poor customer service. The associates were unprofessional, unwelcoming, and seemed uninterested in assisting guests.

While the location is convenient, customer service is a major part of the experience, and this is an area that needs serious improvement. I hope management takes this feedback seriously.

Business_and_leisure

10/10

Exceptional

18 Dec 2025

Rachel

Staff was wonderful - friendly and helpful!

Business

10/10

Exceptional

16 Dec 2025

Nancy

The room was clean and spacious. Staff was polite and knowledgeable.

10/10

Exceptional

15 Dec 2025

Jessica

Staff was super friendly, room was clean, breakfast was good, pool was nice.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Diane

The rooms were clean, the staff was very personable and caring.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Delia

The breakfast was super tasty and fresh. Selef service with a variety of choices to eat in the morning.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Deanna

Room was fantastic, staff were wonderful and super-accommodating with an issue we had. Would definitely stay here again!

Partner

10/10

Exceptional

05 Dec 2025

Steve

yes

Leisure Family

10/10

Exceptional

05 Dec 2025

Robert

Got down to breakfast at 830 and limited options.

10/10

Exceptional

01 Dec 2025

Kevin

Second time at this particular hotel and once again a great stay.

8/10

Excellent

30 Nov 2025

Ehret

The hotel was fine but the room next to us turned their tv on at 1am and had it on for about an hour. I don’t know if they had it on at an unreasonable volume or if the walls are paper thin. I probably wouldn’t stay again because of this because either way I should not be able to hear every word from a tv in the next room.

Leisure Family

8/10

Excellent

26 Nov 2025

Heather L

We really enjoyed our stay at Home2 Suites. The staff were *incredibly* kind and helpful. We loved that we could travel with our puppy. The rooms showed moderate wear and tear (carpet stains and thin bedding), but that was a minor note to our otherwise great stay. We will be back.

Leisure Pet

10/10

Exceptional

22 Nov 2025

monalisa

Clean room very comfy bed and pillows.

Self

10/10

Exceptional

16 Nov 2025

Jessica

Very clean and friendly staff

Partner

10/10

Exceptional

16 Nov 2025

Tiffany

Everything was good.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Murtuza

Very clean, modern pleasant decor. Front desk staff was very pleasant, friendly and helpful. Right off the highway, easy access to local points of interest

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Jodi

Super comfortable bed, friendly staff and very clean!

Leisure Family

6/10

Pleasant

12 Nov 2025

Brianne

The room was in good condition. Just something to be aware of- if you are staying in a room with an odd number, you are going to be directly facing the outside lounge area, and if people are outside it will be quite noisy. Not sure if that area closes down at some point but if you're looking to go to sleep on the earlier side it could be somewhat of an issue.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2025

Jennifer

Staff was friendly and helpful, room was clean and comfortable.

Business Self

6/10

Pleasant

11 Nov 2025

Misty

The breakfast food was not fresh and not many options. Room amenities seem only partially clean and needing updates. Room was large and spacious, staff nice and friendly.

Business Self

10/10

Exceptional

10 Nov 2025

Issa

Staff was very pleasant and helpful

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Alycia

I didn’t eat the breakfast but everything else was great. Definitely would book again

Self

10/10

Exceptional

30 Oct 2025

Rebecca

Friendly staff, comfortable room, easy location.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Katherine

Clean, nice and nice breakfast

10/10

Exceptional

23 Oct 2025

Tatiana

We enjoyed our stay a lot. The suits are conveniently set up for with everything one might need: kitchenette, comfortable bed, a small rest area and a working station. Perfect for some rest and work. Very friendly staff.

10/10

Exceptional

20 Oct 2025

Kayla

Very quiet coming in and very friendly service and clean! Easy booking and got a great room for a great price :)

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

William

Pretty good except..

The pool was clean which was very important to us. The rest of the hotel was well maintained and in good order. Always smelled clean and fresh. The staff did not let us know anything when we checked in. We had to figure out the hotel on our own and go searching for hours on certain amenities. The room was clean, the curtain was broken so the light came in while we were trying to sleep. The pillows were way too soft, we woke up a little sore from the lack of support

Partner

10/10

Exceptional

03 Oct 2025

Nimesh

Gym was small but decent for casual workout. Kitchen was mini kitchen without stove. But enough for casual food heating and snacking. Clean rooms. Friendly staff.

8/10

Excellent

02 Oct 2025

Fouad

Breakfast could be better.

10/10

Exceptional

30 Sep 2025

Donna

The staff was wonderful front desk to house cleaners! All very friendly!

Leisure Family

8/10

Excellent

28 Sep 2025

M

Property was overall clean. We had a couple issues but both were resolved by the staff promptly issue with freezer door and TV. The hotels website shows a walking path which appears to be close to the property. This is not the case. The path is actually within 15minutes walking distance away from the hotel with nice views over the ponds that center the businesses that surround the area paths are available around the ponds for theoat part but not back to the hotel, where you will need to be careful on the side of the road

Leisure Family