Extended Stay America - Rochester

2/10

Poor

17 Jun 2026

Christopher

Hotel was very dirty and everything in the room was damaged. Strong smell of smoke and mold. Room had one towel.

Self

2/10

Poor

16 Jun 2026

William

This location is a room and board facility for the homeless. It looks like a place where social services gives out vouchers too. We pulled up to building and there were crack heads outside. A crack pipe was found in the room.

Partner

4/10

Poor

15 Jun 2026

Vincent

Just not a quality hotel. I waited too late to book a better place. So there was not much available. I would not stay there again.

Self

2/10

Poor

15 Jun 2026

Sylvia

The best thing about this property was that it was close to my daughter’s storage unit. If not for that I would’ve found another place to stay. First I tried to call several times to inform them that I would be late due to flight delays but nobody ever answered the phone and I wasn’t given the option to leave a message. Upon arrival their system was down and they said they couldn’t check anybody in but somehow they managed to but they didn’t have the room I reserved so they put me in a smaller room with a promise to move me to the correct room once one was cleaned but that never happened. I didn’t have the promised coffee pot and the burners didn’t work which I found out when I begged for a pot to boil water so only the microwave was functional. Then there was the chirping of the smoke detector that went away for a very short time (not even 1 night) even after the battery was changed. Now they have the nerve to try to charge me for what I reserved after I have checked out. In addition there are no drain covers in the sink so you can see all the hair stuck down there and the water doesn’t even get hot. The furniture is all damaged and the curtains cover the vent for the a/c and heat so if you don’t move them the air is directed towards the window. Motel 6 properties used to be a good reliable deal but it seems that the 2 in Rochester are owned by the same person who is just letting them fall apart. I won’t be back!

Family

2/10

Poor

14 Jun 2026

Timothy

I arrived at the hotel and they said they could not check me in because their system was down.
I spent two hours online trying to find another place to stay and the cheapest place was $400 which is way above my budget.
I ended up driving 30 miles away to stay at an old roadside motel, which has not been upgraded in at least 50 years except for a flatscreen TV.
Needless to say, I am pissed off’

Self

2/10

Poor

14 Jun 2026

Sabur

Very dirty nothing worked properly customer service very bad

Self

2/10

Poor

14 Jun 2026

steven

Upon arrival the computer system was down and our booking could not be processed. Not the fault of staff but the problem with the digital age is no back up system like credit card machines in the past, or even taking cash ! We were left with leaving town because every other hotel was booked.

2/10

Poor

14 Jun 2026

Aviyannia

The service was terrible I never got my rags and towels. There was food left in the fridge. I seen a roach. I’m hustling not happy about this place, I had talked to two separate people about my rags and towels both said I’d receive them. I had to use the pillow cases to dry off. Luckily I brought a rag.

Partner

2/10

Poor

14 Jun 2026

Anna

Very poor maintained property

2/10

Poor

14 Jun 2026

David

You should be shut down! Upon arrival the computer was down and reservations were not able to be validated by staff. The smell in the lobby was bad. I’ve been around dead bodies that smelled better.

Self

2/10

Poor

13 Jun 2026

Neysha

No pude quedarme no tenían sistema para check in

Partner

2/10

Poor

09 Jun 2026

Schalyn

Staff was ok but the room was dirty, the window was broken on the outside. There was noise all night long and other people staying were loud and smoking the entire night. I feared for my safety and left the next morning.

Self

2/10

Poor

09 Jun 2026

Billie

The place was nothing as described. It was an experience. One I would not want to go through again.

Partner

2/10

Poor

08 Jun 2026

James

Shops near by

Partner

2/10

Poor

08 Jun 2026

Queneysha

The hotel was very busy, loud, and crowded. The room that I booked was not available and I wasn’t properly accommodated so I asked to cancel the reservation with no charge/fee since I was not responsible for the hotel not having the room. In turn I had to struggle to find somewhere else to stay during the duration of my visit to Rochester . I also checked my bank account and see that I was charged a fee even though I was told that I would not be charged. I am upset

Self

2/10

Poor

07 Jun 2026

Alan

Read my earlier post. Place refused me a room,even though I had a reservation because they said the fire marshal wouldn't allow them to let anyone stay there...and they were not lying as there were posts by the fire marshal posted saying as much.

Family_with_children

2/10

Poor

07 Jun 2026

Alan

Hotel was closed down by the local fire marshal. I was turned away as they said they couldn't offer a room. I eventually had to stay with family and when I called to get credit & make sure my money paid was returned to my credit card I was on the phone for 90 minutes with Expedia....1 1/2 hours!! exactly...no over-dramatization. ..This even though they refused me a room.

Family_with_children

2/10

Poor

07 Jun 2026

Chelsie

Had to wait nearly 3 hours to get a room because they all were dirty. Staff didn’t know what the hell was going on. Extremely dirty hallways and room.

Self

6/10

Pleasant

07 Jun 2026

Joshua Jay

It's a decent stay. Stayed for work purposes.

Self

2/10

Poor

05 Jun 2026

SHAIRA

Dirty underwear under the bed
Dust everywhere
Dirty microwave
Refrigerator stunk and was dirty
Water bottles from previous patrons left on the side of the bed.

Family

2/10

Poor

02 Jun 2026

William

Stay away I was locked out of my room and had to sleep in car no after 10 pm staff on duty

Self

10/10

Exceptional

31 May 2026

Gavin

Great

6/10

Pleasant

29 May 2026

Joshua Jay

It was a room to stay , no more or less but for the price what else could you expect

Self

6/10

Pleasant

27 May 2026

Meleen

Room was ok until my partner found mouse dropping hallway smelt like dog and there droppings,but the staff was nice

Partner

4/10

Poor

25 May 2026

Pablo

El cuarto estaba limpio pero no había toallas , los pasillos tienen mal olor y la recepcionista no estaba en su puesto hice 26 llamadas al número que tenían al frente y no la cojieron .

Self

2/10

Poor

24 May 2026

Daniel

I went to check in around 7 pm and they didn't have any rooms available. Many other people were coming in with reservations and were being told they over booked after being ignored for awhile. I couldn't stay there and they charged me anyway. Scam

6/10

Pleasant

24 May 2026

Joshua Jay

In midst of management change , may improve may not , but staff was polite and accommodating.

Self

2/10

Poor

22 May 2026

Qushira

Overpriced

Family_with_children

2/10

Poor

17 May 2026

Sufi

I went there about one am, and no one was there. I ended up spending the night at a motel in the emergency as there was nothing else open.

Partner

2/10

Poor

14 May 2026

Dianna

The facility was closed by the City of Greece for health violations DISGUSTING> The lack of support from Travelocity was dispicable!

2/10

Poor

10 May 2026

Mindy

No one at front desk. A sign was up stating the county ordered the hotel closed. Several people were standing around trying to get help or a refund. This hotel was literally shut down.

Partner

2/10

Poor

08 May 2026

Jan

i contacted hotels.com customer service- when i arrived at the time i indicated on my reservation- noone was at the desk , a large sjgn was posted that said \" we have no rooms- we are full\". There was a phone # listed for emergencies- i called it X3, my call was dropped each time. I waited 20 minutes and no one showed up, then i left. I contacted hotels.com and are awaiting a refund. i was appalled by this establishment.

Self

6/10

Pleasant

07 May 2026

Eunice

The room was clean but the place was actually getting remodeled so pipes were leaking water was everywhere so it wasn't somewhere that I wanted to be

Partner

4/10

Poor

03 May 2026

James

Our room was clean, there were virtually no amenities; outside the weekdays during the first shift, there is no staff visible to service customers- problems don’t get resolved until the next morning- maybe; scratching inside the wall (some kind of animal; LASTLY AND NOT THE LEAST- WE HAVE AT LEAST ONE OR MORE MICE IN OUR ROOM- NO STAFF WAS AVAILABLE TO REPORT IT, SPOTTED ON SATURDAY AFTERNOON & SUNDAY. HAVE TO WAIT UNTIL MONDAY MORNING.

4/10

Poor

01 May 2026

Patrice

Yes. The kitchen area was ok. There was no cold water, the toilet wouldn't fill up. My daughter and I had to use a bucket to refill it. Also, people left bags of trash outside the Trash Room. As of next week, this establishment will no longer be in business. I feel terrible for the guests and the staff. Thank you.

Family_with_children

8/10

Excellent

01 May 2026

Alisha

The staff is great

Friends_and_family Family

2/10

Poor

30 Apr 2026

Lady

State is closing this place

Partner

6/10

Pleasant

24 Apr 2026

Shatarra

There was no coffee pot or kitchen ware, house keeping never came

Self

8/10

Excellent

20 Apr 2026

Jamise L

Good shops

2/10

Poor

19 Apr 2026

Anne

This place is absolutely disgusting. Dirty and rundown. Leaking pipes from the ceilings causing lights to flicker. A lot of dogs that urinate on the walls. This place used to be great until it was taken over now. It might be the worst hotel I have ever been in. It is not family friendly. It is not clean. I will say the front staff was great about refunding my money so I could go elsewhere.

Family

10/10

Exceptional

15 Apr 2026

sammie

It's just the 100 copay that's crazy for good people we should be able for front desk to look at the room right then and there and get it back so we can use it for another stay

2/10

Poor

13 Apr 2026

Craven

I booked this hotel because it’s located in the Greece area, and I expected it to be a decent place to stay. Unfortunately, my experience was disappointing from the moment I arrived.

There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed.

The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority.

At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable.

Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency.

The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest.

Overall, this was not a good experience, and I would not recommend this property.

Family_with_children

8/10

Excellent

11 Apr 2026

Alisha

The staff was exceptional

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Devante

I didn't stay a full night so I don't know how the kitchen was but over all it was ok

Self

10/10

Exceptional

07 Apr 2026

Lady

Clean room great place

2/10

Poor

06 Apr 2026

Troy

Got there i was hit with a depsit...let me know in advance ...taxes and fees whare included when paying...fees could be a deposit

Self

2/10

Poor

02 Apr 2026

Donnell

Okay

4/10

Poor

25 Mar 2026

Julia

We were given a room with a dirty disgusting fridge we wouldn’t want to put anything there we had no dishes the sheets were dirty we had to ask them to change them

Partner

6/10

Pleasant

19 Mar 2026

Melissa

Staff was pleasant if a bit aloof. Location is convient to shopping, dining and the highways but it is just off a VERY busy road, which is not my preference.

Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out.

Family_with_children

10/10

Exceptional

17 Mar 2026

Jeffrey J

Great

2/10

Poor

16 Mar 2026

Kendra

The room wasn’t cleaned properly there was urine on the toilet base there was still mounds on cleaning product I assume in the toilet bowl. There were hairs every where kids stickers stuck to the mirror it was a horrible stay

Self

2/10

Poor

13 Mar 2026

Kandis

Horrible.

6/10

Pleasant

11 Mar 2026

Donna

There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken.

Self

10/10

Exceptional

10 Mar 2026

Mary

Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants

10/10

Exceptional

08 Mar 2026

mayra Ivelisse trujillo

The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive.

Self

10/10

Exceptional

05 Mar 2026

Latiqua

Everything is good

8/10

Excellent

28 Feb 2026

Gary

Proce

Business

2/10

Poor

27 Feb 2026

Jesse

110% do not book here. Front desk lady was nice but the whole place is horribly maintained and smells like smoke.

When you first walk into the door down a little bit from the front desk, the wall fan is broken, taken apart and super dirty. Not a great first impression. The receptionist told me multiple times it’s a no smoking room even though the whole place smelled like weed, even by the front desk. Walking down the hall and into the room itself smelled like weed and cigarettes. Then the room itself looked like a rundown motel… windows were broken, latches sitting on top of the windowsill, it was cold because the windows were broken and couldn’t close all the way. (It was snowing outside)

I inspected the mattress for bugs and found 3 of them. There was trash on the floor under the tables and hair on the sheets. Absolutely disgusting. Then as we were deciding our next move, what sounded like a rat or a small animal was crawling in the ceiling. We immediately packed our things back into the car and asked for a refund. We were told the manager would call us the next day. They didn’t- I called and they did agree to refund but I haven’t seen it yet. After going to the hotel right next door, they let us know it is a very well known place where quality is below poor.

Don’t stay here unless you’re ok with dirtiness and bugs.

Partner

10/10

Exceptional

27 Feb 2026

Margarita

Everything went well from check in to check out

4/10

Poor

22 Feb 2026

christina

The staff was friendly, but our room had no blankets, no shower curtain, no towels, no garbage bags and itvwas very dirty.

10/10

Exceptional

20 Feb 2026

Robert

It was extraordinary and seamless. I was able to settle in feeling like I was home.

2/10

Poor

19 Feb 2026

Corey

i got to the hotel and the system was down. i wasn’t able to check into my room. The lady at the desk did everything she could but the system would not allow her to check me into my reservation

Self

2/10

Poor

14 Feb 2026

Alicia

Toliet did not flush and sink did not drain no shampoos barely any soap

Leisure Partner

8/10

Excellent

12 Feb 2026

Donald

Room and staff were great. Only downside were the people hanging around the front lobby. Also saw the police there 3 different days for different reasons. Even with that , I felt safe and the room was a great value and convenient to main roads. Would stay again.

Leisure Partner

4/10

Poor

09 Feb 2026

ROBYN

The parking lot was not plowed . It was mess.

Leisure Self

10/10

Exceptional

06 Feb 2026

Antwan

Room was peaceful and quite

Leisure Partner

10/10

Exceptional

31 Jan 2026

Latiqua

Love the room any the staff thank you

4/10

Poor

28 Jan 2026

greg

Inconsiderate staff on educated staff cleanliness of the inside of the building was terrible

Business

6/10

Pleasant

25 Jan 2026

Sharon

It was ok

8/10

Excellent

24 Jan 2026

Micheal

Good

Business Self

10/10

Exceptional

22 Jan 2026

Latiqua

They provided full kitchen supply the air work and the heat the staff is so nice and there to help you

Leisure Family

10/10

Exceptional

19 Jan 2026

latiqua

Yes very clean

Friends_and_family Family

2/10

Poor

17 Jan 2026

Shawn

Absolute dump.

2/10

Poor

14 Jan 2026

Jade

Dog poop & cigarettes up & down the side walks as you approach the entrance… weed pieces in the hallways dirty sheets my daughter broke out in a rash smell & very unsanitary… NOONE SHOULD GO HERE… Also if u have allergies full of animals they don’t tell you this online

Leisure Family

2/10

Poor

12 Jan 2026

Roy

VERY VERY DIRTY AND NOT CLEANED

Business

2/10

Poor

10 Jan 2026

Kevin

n I will never use Expedia again you people ripped me off over $600 extended stay said I did damage to their room they are full of crap that never happened they denied me after you paid them out of my money and now tell me I can't get any money back I will never use this oversight again and I will also let everyone know how cheap and illegal you guys work did you all split the money? kind of makes you wonder I have no recourse. but to go to Media which I'm about to do again I will never use this website and I'll make sure anybody I know never uses it either in my opinion Expedia and the hotel chain stole over $600 for me and I will everyone know thank you have a terrible day I have

2/10

Poor

05 Jan 2026

JR

Horrible service and rude staff

6/10

Pleasant

02 Jan 2026

Amanda

Clean, you have to ask for kitchen set but definitely no breakfast, just coffee and a muffin.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Samantha

Everything was lacking. The hotel and the rooms are outdated. Falsely advertised.

When we checked in, we were told all double bed rooms were sold out, when I booked one two days prior to our arrival. They gave us a single room, couldn't comp an additional single room for us, and my wife slept on the floor while I shared the bed with my grandmother. Slept on the floor with towels and an extra pillow given to us. Such a joke!!!

Bed sheets, pillows and room smelt like smoke.

Hallways to rooms are very sketchy. Neighbors were loud; running up and down the hallway until 2am.

Advertised \"grab n go breakfast\" was an absolute joke, with two bags of heat up oatmeal available with nothing else. Vending machines was not stocked and things were out of order. Water was $4!!!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Fred

Room was clean

6/10

Pleasant

22 Dec 2025

Luis

Shower was horrible rest of the room was ok.

Leisure Self

8/10

Excellent

16 Dec 2025

Dio

Yes

Self

4/10

Poor

12 Dec 2025

Tina

The staff was friendly but the building was filthy. Dog excrement on the hallway rug for a day and a half, floors in the room were extremely sticky, there was half a bottle of Pepsi in the refrigerator, the smoke detector was wrapped in plastic, the rooms smells stale and dank, trash outside the building, toilet handle can off(luckily I was able to put it back on), toilet didn’t flush, I can only assume the chain broke. It was not a good experience, we only stayed out of necessity.

Friends_and_family Family

4/10

Poor

08 Dec 2025

Raymond

Staff was polite. The hotel is a dump. There was dog feces in the hallway. The room door looked like it was attacked by a dog. The room floor was vinyl and sticky in spots. There were half-drank sodas in the fridge and the entire lobby and hallway smelled like marijuana and the front doors were difficult to open.

2/10

Poor

03 Dec 2025

Louise

Terrible

Leisure Partner

2/10

Poor

03 Dec 2025

Louise

Room was dirty and smell terrible just not good

Leisure Partner

6/10

Pleasant

28 Nov 2025

Audrée

The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.

Partner

6/10

Pleasant

18 Nov 2025

Elise

Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.

4/10

Poor

17 Nov 2025

Anthony

The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .

2/10

Poor

16 Nov 2025

Karin

Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Stephanie

The room was very clean and comfortable for my stay.

Leisure Self

10/10

Exceptional

14 Nov 2025

Jamilah

Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.

6/10

Pleasant

13 Nov 2025

Lyudmila

The room was clean and nice to stay.

Leisure Family

8/10

Excellent

12 Nov 2025

Kimberly

The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Harry

Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy

2/10

Poor

10 Nov 2025

Rasheen

Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened

Leisure Family

10/10

Exceptional

09 Nov 2025

norman

Yes very clean and quiet

Friends_and_family Family

4/10

Poor

09 Nov 2025

Vanice

The dog across the hall barked all night. The fire alarm went off for about 20 minutes. I got no sleep.

Friends_and_family Family

2/10

Poor

08 Nov 2025

Brian

Don't know left at 5 am

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Nancy

Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.

Partner