Extended Stay America - Rochester

4/10

Poor

25 Mar 2026

Julia

We were given a room with a dirty disgusting fridge we wouldn’t want to put anything there we had no dishes the sheets were dirty we had to ask them to change them

Partner

6/10

Pleasant

19 Mar 2026

Melissa

Staff was pleasant if a bit aloof. Location is convient to shopping, dining and the highways but it is just off a VERY busy road, which is not my preference.

Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out.

Family_with_children

10/10

Exceptional

17 Mar 2026

Jeffrey J

Great

2/10

Poor

16 Mar 2026

Kendra

The room wasn’t cleaned properly there was urine on the toilet base there was still mounds on cleaning product I assume in the toilet bowl. There were hairs every where kids stickers stuck to the mirror it was a horrible stay

Self

2/10

Poor

13 Mar 2026

Kandis

Horrible.

6/10

Pleasant

11 Mar 2026

Donna

There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken.

Self

10/10

Exceptional

10 Mar 2026

Mary

Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants

10/10

Exceptional

08 Mar 2026

mayra Ivelisse trujillo

The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive.

Self

10/10

Exceptional

05 Mar 2026

Latiqua

Everything is good

8/10

Excellent

28 Feb 2026

Gary

Proce

Business

2/10

Poor

27 Feb 2026

Jesse

110% do not book here. Front desk lady was nice but the whole place is horribly maintained and smells like smoke.

When you first walk into the door down a little bit from the front desk, the wall fan is broken, taken apart and super dirty. Not a great first impression. The receptionist told me multiple times it’s a no smoking room even though the whole place smelled like weed, even by the front desk. Walking down the hall and into the room itself smelled like weed and cigarettes. Then the room itself looked like a rundown motel… windows were broken, latches sitting on top of the windowsill, it was cold because the windows were broken and couldn’t close all the way. (It was snowing outside)

I inspected the mattress for bugs and found 3 of them. There was trash on the floor under the tables and hair on the sheets. Absolutely disgusting. Then as we were deciding our next move, what sounded like a rat or a small animal was crawling in the ceiling. We immediately packed our things back into the car and asked for a refund. We were told the manager would call us the next day. They didn’t- I called and they did agree to refund but I haven’t seen it yet. After going to the hotel right next door, they let us know it is a very well known place where quality is below poor.

Don’t stay here unless you’re ok with dirtiness and bugs.

Partner

10/10

Exceptional

27 Feb 2026

Margarita

Everything went well from check in to check out

4/10

Poor

22 Feb 2026

christina

The staff was friendly, but our room had no blankets, no shower curtain, no towels, no garbage bags and itvwas very dirty.

10/10

Exceptional

20 Feb 2026

Robert

It was extraordinary and seamless. I was able to settle in feeling like I was home.

2/10

Poor

19 Feb 2026

Corey

i got to the hotel and the system was down. i wasn’t able to check into my room. The lady at the desk did everything she could but the system would not allow her to check me into my reservation

Self

2/10

Poor

14 Feb 2026

Alicia

Toliet did not flush and sink did not drain no shampoos barely any soap

Leisure Partner

8/10

Excellent

12 Feb 2026

Donald

Room and staff were great. Only downside were the people hanging around the front lobby. Also saw the police there 3 different days for different reasons. Even with that , I felt safe and the room was a great value and convenient to main roads. Would stay again.

Leisure Partner

4/10

Poor

09 Feb 2026

ROBYN

The parking lot was not plowed . It was mess.

Leisure Self

10/10

Exceptional

06 Feb 2026

Antwan

Room was peaceful and quite

Leisure Partner

10/10

Exceptional

31 Jan 2026

Latiqua

Love the room any the staff thank you

4/10

Poor

28 Jan 2026

greg

Inconsiderate staff on educated staff cleanliness of the inside of the building was terrible

Business

6/10

Pleasant

25 Jan 2026

Sharon

It was ok

8/10

Excellent

24 Jan 2026

Micheal

Good

Business Self

10/10

Exceptional

22 Jan 2026

Latiqua

They provided full kitchen supply the air work and the heat the staff is so nice and there to help you

Leisure Family

10/10

Exceptional

19 Jan 2026

latiqua

Yes very clean

Friends_and_family Family

2/10

Poor

17 Jan 2026

Shawn

Absolute dump.

2/10

Poor

14 Jan 2026

Jade

Dog poop & cigarettes up & down the side walks as you approach the entrance… weed pieces in the hallways dirty sheets my daughter broke out in a rash smell & very unsanitary… NOONE SHOULD GO HERE… Also if u have allergies full of animals they don’t tell you this online

Leisure Family

2/10

Poor

12 Jan 2026

Roy

VERY VERY DIRTY AND NOT CLEANED

Business

2/10

Poor

10 Jan 2026

Kevin

n I will never use Expedia again you people ripped me off over $600 extended stay said I did damage to their room they are full of crap that never happened they denied me after you paid them out of my money and now tell me I can't get any money back I will never use this oversight again and I will also let everyone know how cheap and illegal you guys work did you all split the money? kind of makes you wonder I have no recourse. but to go to Media which I'm about to do again I will never use this website and I'll make sure anybody I know never uses it either in my opinion Expedia and the hotel chain stole over $600 for me and I will everyone know thank you have a terrible day I have

2/10

Poor

05 Jan 2026

JR

Horrible service and rude staff

6/10

Pleasant

02 Jan 2026

Amanda

Clean, you have to ask for kitchen set but definitely no breakfast, just coffee and a muffin.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Samantha

Everything was lacking. The hotel and the rooms are outdated. Falsely advertised.

When we checked in, we were told all double bed rooms were sold out, when I booked one two days prior to our arrival. They gave us a single room, couldn't comp an additional single room for us, and my wife slept on the floor while I shared the bed with my grandmother. Slept on the floor with towels and an extra pillow given to us. Such a joke!!!

Bed sheets, pillows and room smelt like smoke.

Hallways to rooms are very sketchy. Neighbors were loud; running up and down the hallway until 2am.

Advertised \"grab n go breakfast\" was an absolute joke, with two bags of heat up oatmeal available with nothing else. Vending machines was not stocked and things were out of order. Water was $4!!!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Fred

Room was clean

6/10

Pleasant

22 Dec 2025

Luis

Shower was horrible rest of the room was ok.

Leisure Self

8/10

Excellent

16 Dec 2025

Dio

Yes

Self

4/10

Poor

12 Dec 2025

Tina

The staff was friendly but the building was filthy. Dog excrement on the hallway rug for a day and a half, floors in the room were extremely sticky, there was half a bottle of Pepsi in the refrigerator, the smoke detector was wrapped in plastic, the rooms smells stale and dank, trash outside the building, toilet handle can off(luckily I was able to put it back on), toilet didn’t flush, I can only assume the chain broke. It was not a good experience, we only stayed out of necessity.

Friends_and_family Family

4/10

Poor

08 Dec 2025

Raymond

Staff was polite. The hotel is a dump. There was dog feces in the hallway. The room door looked like it was attacked by a dog. The room floor was vinyl and sticky in spots. There were half-drank sodas in the fridge and the entire lobby and hallway smelled like marijuana and the front doors were difficult to open.

2/10

Poor

03 Dec 2025

Louise

Terrible

Leisure Partner

2/10

Poor

03 Dec 2025

Louise

Room was dirty and smell terrible just not good

Leisure Partner

6/10

Pleasant

28 Nov 2025

Audrée

The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.

Partner

6/10

Pleasant

18 Nov 2025

Elise

Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.

4/10

Poor

17 Nov 2025

Anthony

The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .

2/10

Poor

16 Nov 2025

Karin

Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Stephanie

The room was very clean and comfortable for my stay.

Leisure Self

10/10

Exceptional

14 Nov 2025

Jamilah

Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.

6/10

Pleasant

13 Nov 2025

Lyudmila

The room was clean and nice to stay.

Leisure Family

8/10

Excellent

12 Nov 2025

Kimberly

The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Harry

Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy

2/10

Poor

10 Nov 2025

Rasheen

Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened

Leisure Family

10/10

Exceptional

09 Nov 2025

norman

Yes very clean and quiet

Friends_and_family Family

4/10

Poor

09 Nov 2025

Vanice

The dog across the hall barked all night. The fire alarm went off for about 20 minutes. I got no sleep.

Friends_and_family Family

2/10

Poor

08 Nov 2025

Brian

Don't know left at 5 am

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Nancy

Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.

Partner

8/10

Excellent

28 Oct 2025

Tanya

Room was clean and the staff were really nice, bed was a little to firm fir my liking and the floor in the kitchen was a little worn down but we had a good experience and would definitely stay there again

Leisure Partner

2/10

Poor

22 Oct 2025

Eric

Grab and go breakfast bar is just that, grab a coffee and snack bar and get out as fast as possible. Dirty hotel, needs major renovation. Staff were helpful and nice. Room was clean but very dated.

Business Family

2/10

Poor

19 Oct 2025

Quintel

Entering the room, the drawers were scratched up broken. The bathroom sink didn’t look new at all inside of it had patches. The border in the kitchen was ripped up by the sink.

Leisure Self

4/10

Poor

13 Oct 2025

Edwin

To many people hanging around and Breakfast was basically NO breakfast.

Leisure Partner

2/10

Poor

11 Oct 2025

Tamikyo

It was horrible. Loud smoky very active. I've stayed here before and it was nothing like this visit. I definitely wont be staying again. One man had his dog free. I'm not a dog person. I had to let him know that just because you are comfortable with your dog doesn't mean that I am.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Frederick

Good.happy with all

2/10

Poor

05 Oct 2025

Earl

Did not feel safe

Leisure Family

2/10

Poor

16 Sep 2025

Miles

We started to check in. The parking lot smelled of pot, screens on windows were ripped. The lobby was messy and nothing like the photo for the website. We opted to not stay there for the reasons that it did not match the description and did not feel safe.

4/10

Poor

11 Sep 2025

Paul

Was more of a low rent apartment house

2/10

Poor

05 Aug 2025

Deeger

Refund

There was no clean King room available so i was downgraded to a Queen room. The floor was flithy and the bed was made with a dirty blood stained sheet. Staff was friendly but told me there was no other rooms available. I left right away. I want a refund

Self

6/10

Pleasant

27 Jul 2025

Anne

Good luck flushing the toilet. Overall, this property was ok. Not bad, not good...middling. It was quite clean so kudos for that. The TV works and the staff is good. But note that it is quite worn down. I think it's mostly for long term construction workers and that type of guest, so nothing fancy but a roof when needed. However, the button to flush the toilet is on top of the tank and some goofball built a vanity shelf over the tank with about an inch, if that, to get your finger in. It's ridiculous.

Leisure Partner

2/10

Poor

24 Jul 2025

yasmin

DONT STAY HERE!!

Don't stay here.
Walking to the main entrance. Several guests outside the door smoking. Get inside. Waited for what felt like forever for someone to come to the desk so i could check in. As im walking to my room the hallway smelled like mildew and smoke. Get into my room. The condition of the room was run down and ran through. The kitchen was especially in poor condition. The toilet water had black flakes floating in it. The room smelled old, and like smoke like the rest off the building. I should have left but i was so tired from traveling. I told myself just get through the night. I got up from laying in the bed. Big black spider in the spot i was laying in. It must have crawled from under a pillow. The next morning i dropped my keys in the box AT 9AM cause nobody is at the desk as usual and i went about my day. TELL ME WHY!!!!! They changed me for late check out after 11am!! I left at 9am ! It is not my fault you check the little key box after 11! If the key already in there at 11 that meant i BEEN put it in there BEFORE 11! I told the manager to check the camera and see my Walking out at 9! ANDDD !! They charged me for over $100 and kept my deposit talmbout i smoked in the room!! I dont smoke ANYTHING or my friend that stopped by to see me. I told the manager your whole building STANKKKk of weed and cigarettes! Charge EVERYONE then! Myself nor my friend did that. Plus, down the hall from me im watching a jump out POLICE team raid a room!!!! DONT STAY AT THIS HOTEL

Self

2/10

Poor

27 Jun 2025

Calvin

Not a thing! I should've stayed somewhere else!

Business_and_leisure Family

2/10

Poor

22 Jun 2025

Joshua

Doors don't properly lock. Floor was dirty. Felt we needed to place our shoes in front of the door for added security This appears to be a place that up charges significantly during events in the area. Don't be deceived this place this place should be listed as a 1 star property. Property appears to house people for a long time obviously at a lot lower rate then $180 a stay. They advertise free breakfast, breakfast includes granola bars and prepacked muffins.

False advertising with lower than great security for your door. Think along the lines of section 8 housing.

Business_and_leisure Family

2/10

Poor

18 Jun 2025

Jessica

Property is NOT in the condition the photos show and had a muskyt stench, our last day we saw a roach, and couldn't have gotten out of this place faster.
Had the images of this property reflected the reality of the hotel, I'd have done worth another one of the hotels right by it! I've stayed at an extended stay inn before and had a good experience, THIS stay however, was the complete opposite and we did everything possible to avoid spending excessive time in the hotel due to the terrible condition.

6/10

Pleasant

12 Jun 2025

Pamela

Overall, the stay was ok. Our room was not ready at the 3pm check-in time which threw off our evening's timetable. Later, the remote control for the TV did not work and it was hard to find staff to take care of the situation. (We ended up getting it resolved the next morning). \"Take-away\" breakfast was only so-so, but the coffee was strong at least. Comfortable, clean room and bed, nice shower, but nothing exceptional.

Leisure Partner

2/10

Poor

11 Jun 2025

Gayle

No shower curtain in bathroom. Big hole in bathroom door. Cigarettes butts all over ourside. No real breakfest

Leisure Family

4/10

Poor

23 May 2025

Kristin

Needs full overhaul

Room was absolutely bare.... if you wanted dishes or even a dishtowel you had to request it and go pick it up. No ice machine and ice trays were empty. Both lamps in the sleeping area were not working and didn't get fixed after multiple requests to change the bulb. A 6 am fire alarm and a non-functional remote control were just some of the benefits. I've stayed at other Extended Stays and been very happy. Breakfast \"bar\" was coffee, hot water, and a few granola bars and packaged granola. Not even any real creamer.

Business

2/10

Poor

17 May 2025

Nerlande

I'm really disappointed for the prive we paid for 2 days in this place.At first it look like a motel not hotel for the homeless people very dirty and the carpet is so filthy we can't wait to leave the place.We have allergic reaction in our skin just for been there.I was tired after my son graduation i fell asleep which my husband did not.I had to xheck out early. No breakfast.
Terrible pace to stay even for free which i paid over $ 500 for this garbage.

Leisure Family

6/10

Pleasant

14 May 2025

Thomas

Price was lower than most options, but you get what you pay for. It worked for what we needed for an overnight tournament stay.

Business_and_leisure Family

10/10

Exceptional

07 May 2025

Leandra

Everything

Family_with_children

10/10

Exceptional

06 May 2025

Leandra

Good

Business

10/10

Exceptional

06 May 2025

John

Close to Hwy and dining

Leisure Self

4/10

Poor

03 May 2025

Betty

Wouldn't stay there again.

The room was mostly clean, but so many things in disrepair. They have no maintenance person and it definitely shows!
The screen was out on one of the windows (2nd floor) and the window opened enough an adult could have fallen out. They allow animals and there was animal feces on the sidewalk. Pot smell was rampant and people resent screaming in the hallway.

Partner

10/10

Exceptional

02 May 2025

Marc

Many things in walking distance

10/10

Exceptional

02 May 2025

Kyle

Great

2/10

Poor

02 May 2025

Zanyah

Looks like a dirty motel you see in movies. Very scary. Smells filthy & looks filthy.

8/10

Excellent

01 May 2025

Tyrone

I liked the fact that it's in a non residential area some peace and quiet.

Leisure Partner

2/10

Poor

30 Apr 2025

Kya

This place was dirty and the other reviews made it sounds decent.reminds me of a motel 6 that people actually live in.it was run down And overpriced staff was nice but that's about it if your going to pay that kind of money it shouldn't be for a sketchy place like that

Leisure Family

2/10

Poor

09 Apr 2025

Annette

Very dirty. Dirt on floors; nothing dusted; toilet dirty; waited 11/2 hrs to someone to come to room as couldnt get tv to work properly Person that came to room had bad attitude toward us; Toilet paper holder missing in bathroom and had to use unwraped toilet paper sitting on back of toilet; etc….

Leisure Friends

8/10

Excellent

08 Apr 2025

Brandon

Average

10/10

Exceptional

07 Apr 2025

Marc

Always helpful

Leisure Self

6/10

Pleasant

01 Apr 2025

Theresa

Comfortable but hoped for cleaner

Lighting good, lots of plugs, refrigerator worked well and clean inside. Dishes in good shape, but pans were severely scratched. Shower was clean, and water was hot. Beds were comfortable. Floor dirty, sticky, and gritty, plus dried food stuck to floors (I cleaned dried food up with my paper towels, they do not provide paper towels). Dried food stuck to counter top (I cleaned this too). Outside of refrigerator had smears on it, inside cabinets and drawers had smeared dried food. There was room for a table and chairs, but no table. 1 person ate at desk and the other at the kitchen counter.

Friends_and_family Family

2/10

Poor

31 Mar 2025

Robert

Love it

2/10

Poor

29 Mar 2025

Lindsay

The pictures posted on Expedia are not realistic!
Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove top light was on constantly and the screen above it was bent and falling off. The floor was dirty and a light fixture on the ceiling had no covering; just an exposed bulb. The cover sheets were just two thin sheets on top of each other. After complaining to the front desk and getting no help, I called again and asked for a refund because there was no way we could sleep comfortably here. The front desk said she would refund me but “it’ll take a few days.” I don’t even know if I’ll get my money back. She wasn’t even at the front desk when we left, but there was a gentleman who was obviously under the influence standing there waiting, so I just grabbed my daughter and left the premises as quickly as we could! I pray we get our money back!

Business_and_leisure Family

8/10

Excellent

29 Mar 2025

Shala

N/a

Leisure Self

10/10

Exceptional

24 Mar 2025

Marc

Always the coffee ☕️

6/10

Pleasant

20 Mar 2025

Christopher

Don’t be fooled by the free breakfast. It’s a cereal bar and bad coffee. Very disappointing. The room was fine and fairly comfortable.

Partner

10/10

Exceptional

19 Mar 2025

Lou

Great stay , and staff

Leisure Self

6/10

Pleasant

18 Mar 2025

Leandro

Perfect to spend the night.

It's a good option to spend the night around Rochester. I attended a concert in the Kodak Center and the location was perfect.

I needed to use internet during my stay and it was the dropping constantly. It dropped even when I was trying to upgrade my internet speed. I used my cellphone to have a reliable internet connection.

Staff was very friendly and helpful. The grab and go breakfast was good.

Cleanness was ok, however, there's some room for improvement. One of my towels was dirty.

It was great to have a small kitchen, the fridge and sink were helpful.

Self

10/10

Exceptional

06 Mar 2025

Marc

Near what i needed

2/10

Poor

06 Mar 2025

TIMOTHY

Never stay there. I expect to be refunded 2 of 3 days. No wifi no tv. Said it would work 2nd day. It didn’t, so I checked out after 1 day. Prepaid 3 days to Expedia with insurance. Requires documentation but the hotel couldn’t produce anything because there computers were down . What a disaster

Leisure Self

2/10

Poor

01 Mar 2025

Karen

This was dirty, smelly and unsafe. I had booked 5 nights and left after 1. The hallways smelled dirty and the bed linens smelled like curry. This is not worth paying to stay.

Business Self

10/10

Exceptional

01 Mar 2025

Lou

Thank you

2/10

Poor

28 Feb 2025

Ivan

I was charged a deposit on top of the room fee. I was not prepared for that.

8/10