Name: Holiday Inn Express Rochester - Greece
Address: 1635 West Ridge Road, Rochester, 14615, US

6/10

Pleasant

19 Jul 2026

Patricia

Bed was very comfortable

Partner

8/10

Excellent

18 Jul 2026

Charlie

The property itself is in a great location with a lot of well used locations around. It is being remodeled was was still well kept. But there is no pool witch will not make it a 1st choice of mine but if I am not looking for a pool this place is one that I will return to.

Family_with_children

10/10

Exceptional

17 Jul 2026

Ann

The only reason I marked less than excellent for cleanliness is because there is painting and other improvements happening so it creates an appearance of not being clean. Other than that, the property is kept beautifully. I stay there once a year for a week and it is comfortable and makes me feel safe. The staff are always friendly and helpful, and the breakfasts are varied and plentiful.

Self

10/10

Exceptional

12 Jul 2026

Jeffrey

The room passed the field day cleaning test. Fixtures were all dust free. Bathroom, sink, & frig we’re all clean.

A lot of options were present for breakfast!!

There were renovations taking place so areas were closed off. Workers started early to avoid the heat.

Our room with the King size bed appeared to be newly updated. Beside the work being done, everything was excellent. It’s awesome for a short stay in the area.

Partner

10/10

Exceptional

07 Jul 2026

Kevin

Good hotels good service

10/10

Exceptional

29 Jun 2026

JENNIFER

Clean, comfortable and breakfast was nicely done

Self

8/10

Excellent

25 Jun 2026

Sarah

Property was under construction which should be listed in ad. Overall room was clean, staff were friendly but had trouble looking up my room

6/10

Pleasant

21 Jun 2026

Lawrence

Property was clean and safe, but I’m not certain it was worth the $750 price tag for 3 nights. But that was the going rate everywhere. Positive: very attentive staff, very clean rooms, great bed and pillows. Bean-to-coffee dispenser in the adjoining breakfast room, which had very nice tables and seating areas for the non-breakfast times. Air conditioning in the room worked great. Negative: breakfast was mediocre at best. Some good danish and yogurts, but the hot stuff was not worth eating. My room was not cleaned the first day I was there. Very surprised when I opened the door, having left at 11:30 AM. The second day they put a note on the door at 11 saying that I missed the cleaning hours and to contact the front desk if I still wanted a cleaning. Thought that was odd. First floor was quite noisy all three mornings due to the adjacent staff facilities. Yeah, I would stay there again, but certainly not for that price.

Self

2/10

Poor

21 Jun 2026

Theadora

The amenities were nice and it is a pocket friendly hotel.. however the saying “you get what you pay for” applies here. The smell as soon as you walk in is that of mold and smoke. We stayed on the 3rd floor and the smell of that floor was atrocious. It is humid and when you do turn the air on the smell that emits from the AC is also putrid. Carpets were dirty. Bathtub looked as if it had not been cleaned in months. The bedding and towels were stained and dirty. 10/10 do not recommend. What I will say is the man who checked us in was super helpful as they honored a reservation very late/early in the morning. He was able to navigate all the problems in that and do us the service of getting in the room. Shout out to him and his brother (Ricardo) I believe.

Partner

10/10

Exceptional

18 Jun 2026

Jessica

The room was nice and clean and the breakfast was great

Family

6/10

Pleasant

17 Jun 2026

Amanda

Was out in a room with the AC broke. Come to find out someone else was already put in that room earlier in the day and complained that the AC was broke. Then got downgraded to a room with two queen size beds. At least it had working AC. The staff was great and the food was ok.

Partner

8/10

Excellent

15 Jun 2026

Matthew D

Clean room and bed, helpful staff. Its a smaller place with smaller rooms, cramped toilet/shower room, sink outside that area. Small windows, mine viewing a very close busy 4 lane Blvd. Many food options across the street. Starbucks, etc. Ceiling in room low. Was not as nice as other HD express hotels. Parking lot kind of grungy. Close to a freeway... okay for fast on and off travel. Not much else though.

Self

8/10

Excellent

08 Jun 2026

Thomas

everything fine rooms clean and comfortable

Self

8/10

Excellent

07 Jun 2026

Kendra

The room was clean and neat and comfortable

Self

8/10

Excellent

04 Jun 2026

Rolf

Great location for what we were there for. Lots of places to eat.

Family

8/10

Excellent

23 May 2026

Shayla

The room was clean and staff was very friendly

Partner

2/10

Poor

22 May 2026

Cherice

My key stopped working 8 times. Room service lady had a horrible attitude

Self

8/10

Excellent

18 May 2026

Faith

Nothing to add

Partner

6/10

Pleasant

17 May 2026

Kennetha

The hotel is under renovations and should let people know before reservations are made. The bed was extremely uncomfortable and hard.

Partner

8/10

Excellent

10 May 2026

Heather

Nice enough, good location - excellent staff

Partner

10/10

Exceptional

04 May 2026

Luz

Cleaness customer service quiet

Partner

8/10

Excellent

28 Apr 2026

Bryan

Good

4/10

Poor

27 Apr 2026

Evelyn and Michael

We spent 3 nights the first morning housekeeping came early morning that was the last time we saw them. TV remote didn't work, Nothing was refilled the entire time. I had to ask for clean towels.We arrived around 1130 PM and asked if they had a soda machine or somewhere we could purchase soda. I was told in the cooler. I walked to the cooler removed two 12 ounce cans of coke and asked how much they were. The gentleman said $4.00 I handed him a $5 dollar bill he laughed and said no they are $4.00 each. I paid for the soda and went to our room. The pass key did not work we had to go back to the desk every day and have the door pass keys reset. I was not told there would be a $100.00 charge on my charge card because I booked with Hotels com. The staff said if I didn't use incidentals it would be returned in around 48 hours because my card didn't match the card used to book and pay for the room. The breakfast was very nice and the area kept nice and clean. I will definitely rethink my decision the next time I book a hotel.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Brenda

Breakfast was very good! Many options to select from. It is an older building. Accessible shower in bathroom was new . Other work needs to be done. Parking was safe but a little awkward getting into from side street.
Staff at front desk was excellent and assisted me with wifi. She also secured an important backpack that my husband had to pick up.

Family

10/10

Exceptional

20 Apr 2026

Martha

Great place, neat, very well decorated and the staff very helpful.

Family_with_children

8/10

Excellent

20 Apr 2026

David

Room was clean but needed work light was coming off the wall, toilet was cracked n loose. Blue tape holding molding on the corner. Staff were very polite n helpful. Breakfast was good. Plenty of parking

Friends

10/10

Exceptional

18 Apr 2026

Lashawn

Staff very friendly

Self

2/10

Poor

17 Apr 2026

Theresa

Our room had no hot water. We took freezing cold showers. The front desk indicated that it is a common occurrence. They think it’s because the pipes freeze when it’s cold?!! The temp that morning was 53. Their only offer was to find another room for us to try and shower in and run our water for 30more minutes to see if it would get to warm. The mattresses were worn out, old conditions, windows were covered in scum build up preventing the outside view. Definitely not worth 210$! Renovations are planned… I do not recommend you stay here until they are.
The front desk manager said because I booked through Travelocity they could not credit me any money back. The manager offered 1,000 IHG bonus points as compensation! The room was 30,000 points…. So basically 3.00!

Family_with_children

10/10

Exceptional

16 Apr 2026

Wendee

Was extremely happy with all aspects of our stay. The service, cleanliness and atmosphere exceeded my expectations.

Partner

10/10

Exceptional

11 Apr 2026

Kia Joy

None

4/10

Poor

04 Apr 2026

Lance

We were not told in advance that the hotel was undergoing renovations and were put on a floor that was 90% being renovated.
Front desk was almost always vacant of welcoming personnel. If I wanted something, I would have to call out.
The room we were given was much in need of renovation: window was missing a pane that made outside noise seem like the window was open; the air conditioner was very noisy and did not work properly once we were able to turn it on; there were no hooks near sink and back of bathroom door to hold towels, robes, overnight kit, etc; the corner love seat is useless (very uncomfortable); key card to enter room would require multiple attempts before \"green light\" appeared.
On the plus side, the room was clean when we arrived.
Also, the always available coffee in the lobby was excellent and breakfast buffet was well stocked and maintained.

Partner

10/10

Exceptional

30 Mar 2026

Staci

Breakfast was ok. Not great but good. Biscuits and gravy was awesome, sausage good, omelette awful. OJ good. Lord of choices around hotel for food as well.

Partner

8/10

Excellent

29 Mar 2026

Kassidy

Breakfast had a good variety and everything seemed fresh. Half the hotel was under construction but i would have never known, didnt hear a thing.

Partner

10/10

Exceptional

27 Mar 2026

James

Under construction.

Self

10/10

Exceptional

21 Mar 2026

James

No big issues.

6/10

Pleasant

20 Mar 2026

Andre

The hotel was clean and organized, my only issue was the bed was extremely hard like concrete..

Partner

10/10

Exceptional

14 Mar 2026

Robert

The Holiday Inn Express Rochester, on February 28 – March 3, lobby was under construction, it appears to be a limited face lift. Any 4 stars ratings are attributed to the “face lift”. The room itself and the staff were 5 stars. The room was clean. A lamp lite was out but was repaired early the next day – there were no excuses just a quick repair - nice. The bathroom was small but functional. I liked it – why waste space in a bathroom while taking away space from the living area? Getting used to the room's heater was interesting. It had a loud start then continue rapidly to heat up the room. The water in the bathroom was quick to heat up. The breakfast food was good. My schedule was busy. I did not have to time to see the Gym. The parking area was good. The snow plowed no issures there. Everything, shopping, restaurants were close by including the Highway.

Partner

4/10

Poor

14 Mar 2026

Sivan

Hospitality

6/10

Pleasant

13 Mar 2026

Anshul

Good stay and average sized rooms and amenities were decent.

Family_with_children

2/10

Poor

12 Mar 2026

Imran Amirali

Ac good

Family_with_children

10/10

Exceptional

06 Mar 2026

YASHICA

Fantastic stay

Family_with_children

2/10

Poor

04 Mar 2026

Alisa

I have been in many hotels over the years. I have stayed in plenty of Holiday Inns. The hotel itself was okay, the staff was okay, the room was okay-ish. The worst thing, BY FAR, was the bed. Again, I have traveled all over the country and have been in 100s of hotel beds. To say this is the worst mattress I have ever had the displeasure of trying to sleep on is absolutely INSANE.
I sat down on the end of the bed and was instantly concerned. The bed was rock hard and I not only felt BUT HEARD the springs in the mattress creek and crunch. My husband and I slept ON TOP of the blankets to try and have some type of padding.
I was absolutely CRIPPLED from sleeping on this mattress for 4 hours. I was unable to get out of bed unassisted and it took me 2 hours before I could attempt to stand upright.
I am writing this 8 hours after getting home and having to go to Urgent Care because the pain is unbearable. A quick overnight trip for my wedding anniversary has ended in horrific pain, urgent care and a boatload of steroids and pain relievers. Definitely not an anniversary I want to remember.
I will NEVER stay at a Holiday Inn ever again.

Partner

8/10

Excellent

02 Mar 2026

Lesley

Incredibly helpful staff - renovations underway in Libby but never heard construction in the room. No hot water was an issue

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Tanisha

Clean room and nice staff

10/10

Exceptional

20 Feb 2026

Jonathan

The room was perfect! Clean and well maintained. Breakfast was amazing. The staff was amazing. Very respectful. I will recommend this hotel to anyone.

Self

8/10

Excellent

16 Feb 2026

Tanya

Clean rooms

Partner

10/10

Exceptional

04 Feb 2026

Amber

The hotel is nice and clean. All the staff is nice and friendly except for one female we encountered at the front desk. Can’t remember her name. She was rude, horrible customer service! Not helpful at all!! The water pressure in the shower is low so that made it kinda hard to wash long hair. Our room was clean and nice. Great location! Breakfast was good with lots of options. Overall would stay again

Leisure Family

10/10

Exceptional

30 Jan 2026

Ludy

Eveything was good

8/10

Excellent

29 Jan 2026

Rolf

It was nice. Breakfast included.

Leisure

10/10

Exceptional

23 Jan 2026

Barbara

All around great so far!

10/10

Exceptional

23 Jan 2026

Dina

All good

Leisure Family

8/10

Excellent

21 Jan 2026

Thomas

Everything was good at Holiday Inn Express

6/10

Pleasant

19 Jan 2026

Michael

I didn’t have breakfast

6/10

Pleasant

18 Jan 2026

Melissa

Heat in the room

2/10

Poor

17 Jan 2026

Aasha

I stayed in a handicap accessible room and was given a broken TV. I believe that due to my disability they didn't care. I reported the TV broken and was asked if I wanted to move room and it was too much for me to do after a long travel for business so they told me someone would come the next day to swap it out. Nobody ever came. Whats the reason for a $100 accidental hold if clearly the last person did not pay to replace the TV, I was hurt by being lied to about the TV. This ruined my experience at this Holiday Inn which I usually love staying at.

Business

10/10

Exceptional

15 Jan 2026

Carolyn Inez

room was very nice staff was amazing and coffee and breakfast was a steal

8/10

Excellent

13 Jan 2026

Jamore

Very nice staff and location

10/10

Exceptional

10 Jan 2026

DEBBIE

Friendly greeting

Leisure Partner

10/10

Exceptional

06 Jan 2026

Ron

It was a great stay. I would definitely recommend it friends.

Leisure Self

8/10

Excellent

04 Jan 2026

Nina

The room was compact but nice. I especially enjoyed the lounge chaise for reading.

10/10

Exceptional

24 Dec 2025

Tina

Nice hotel. Staff were wonderful.

8/10

Excellent

24 Dec 2025

Lashonnie

Overnight stay ! Very relaxing

Business_and_leisure Self

10/10

Exceptional

24 Dec 2025

Jeremy

Very clean,nice employees at front desk

Leisure Family

10/10

Exceptional

20 Dec 2025

Barbara

Devon checked us in and was wonderful!

10/10

Exceptional

07 Dec 2025

Khem

Room was very clean and well stocked with all amenities. Staffs were very friendly, helpful and courteous. Will definitely stay here again.

Leisure Family

10/10

Exceptional

30 Nov 2025

Rachael

Clean, great breakfast, courteous staff
I'm a frequent traveler to the area & will stay here every time

Leisure Self

10/10

Exceptional

29 Nov 2025

Andre

Very friendly staff. Clean spacious room. Great hot and cold breakfast with good variety. Location was central to food and attractions. Would highly recommend.

10/10

Exceptional

21 Nov 2025

Kimberly

Parking was so easy

4/10

Poor

16 Nov 2025

Tony

The mattress was old and very uncomfortable I could feel the springs all night. There were badly patched dry wall spots all over and the pillows were flat. But on a positive note it’s seemed clean and the staff were friendly and the breakfast was nice.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Angie

Hotel was very clean and quiet will stay again

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Alija

Everything was exe

10/10

Exceptional

07 Nov 2025

Elizabeth

Room was spotless and staff was amazing!

Leisure

8/10

Excellent

07 Nov 2025

Michael

Reasonably priced. Clean but basic. Good breakfast. Good check-in. Booked in advance - had requested away from elevator and quiet room - but room was first room next to elevator and facing busy street (instead of quiet back of bldg street). Too bad, otherwise all would be perfect.

10/10

Exceptional

05 Nov 2025

Octavia

Great stay:) very friendly staff

Business Self

10/10

Exceptional

26 Oct 2025

David

Staff were amazing!

Business Friends

2/10

Poor

25 Oct 2025

Michele

The housekeeping staff were loud and rude yelling outside of guest room as soon as they got on shift in the morning. They proceeded to bang on the doors, yelling housekeeping to get in. Also, if you do not remove your do not disturb sign on the door before 9 AM your room does not get cleaned the managers on staff as well as the general manager did not accommodate complaints and they basically negated the complaints I had to clean my own room and go down and get towel so I would be able to shower in the morning as the phone in the room did not work corporate officers were less than helpful as well. They wanted to give me points on a future stay I will never stay at a Holiday Inn property again after this this is the abridged version as I did not want to go on and on.

Leisure Family

10/10

Exceptional

24 Oct 2025

Kristine

Great breakfast!

Leisure Partner

2/10

Poor

21 Oct 2025

Christine

The customer service was horrible. We called ahead to advise of a late check in and we were assured someone would be there. We knocked, called etc.. for 20 mins until a guest staying there let us in. The staff member then came to the front desk and when we told him how long we had been there - he acted like he couldn't care less. He said - we turn the ringer off in the back office because its loud. We had been travelling all day and were exhausted and it was almost midnight when we arrived. Simple customer service training could have helped in this scenario - but there was no recognition at all that this was bad customer service, let alone unsafe to be locked out of a hotel close to midnight. When we finally got to the room - that itself was a disappointment. But definitely not something to complain about if we weren't already upset. The tub had multiple hairs all over it. The bathroom was so small that you can barely fit on the toilet. The fan in the bathroom felt like we were listening to a plane taking off. The window drafty and let in loads of street noise. The door has lots of space underneath so there is constant light coming in from the hallway. There was literally nothing nice at all about this hotel.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Elysia

Easy access, clean, good breakfast options. Absolutely no water pressure, and water would turn freezing after 3 minutes in the shower.

Leisure Family

10/10

Exceptional

16 Oct 2025

Susanne

Spur of the moment

Nice room
Comfortable bed
Dove products
Good breakfast

Partner

10/10

Exceptional

13 Oct 2025

Helen Anastasia

Freshly brewed coffee is really appreciated. The only thing thing about the room is that there isn’t much counter space to put your toiletries but otherwise, good stay.

Friends_and_family Friends

8/10

Excellent

13 Oct 2025

Jaideep

Good place to stay for short days

Leisure Family

10/10

Exceptional

12 Oct 2025

Stephanie

Clean room

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Steven

As per normal, Holiday Inn delivered exactly what I needed, clean, convenient and fresh coffee early in the morning.

Business Self

10/10

Exceptional

04 Oct 2025

John

Everything was great but reserve online and dont do in person at the desk

Leisure Self

8/10

Excellent

03 Oct 2025

Susan

We had a suite. The pull out sofa mattress is beat. Springs poking through it. Sometimes we need a room for 3. Everyone should be comfortable sleeping. The help said it was new. It wasn’t. The room was clean. Parking is easy. Breakfast ok. The staff were very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Mat

Yes

8/10

Excellent

22 Sep 2025

Ebony

Pros: Staff-5 Star; Parking - Good, -on site no hassle; Breakfast had good options.

Cons: People (not just guests) smoking in front of building. Beds- they were hard as a rock and uncomfortable. The chairs were softer. Pillows were deflated.

Overall score 7 out of 10 because of the cons.

10/10

Exceptional

22 Sep 2025

Lori

The bed was very comfortable.

Leisure Family

2/10

Poor

20 Sep 2025

Patrick

The bed was squeaky and uncomfortable, the bathroom was the size of a closet, it smelled dollar tree perfume. And the elevator made a wierd noise. This place was not it.

10/10

Exceptional

20 Sep 2025

Jody

From the property, front staff,, the room and the breakfast. It was amazing

Leisure Family

6/10

Pleasant

11 Sep 2025

John

Bed was very hard!

6/10

Pleasant

08 Sep 2025

Christopher

Place was fine for one night. There was no water pressure for a shower.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Rexene

The TV reception was terrible!

Leisure Family

10/10

Exceptional

03 Sep 2025

Ronny

All new , good beds, just great

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Gail

Very convenient to Kodak Center

Leisure Partner

6/10

Pleasant

01 Sep 2025

LAWRENCE

The carpet was stained in front of the fridge. The shower head sprayed in every direction

Leisure Self

10/10

Exceptional

29 Aug 2025

Ray

Everything was good . And the rate was good for one night . The only I didn’t like was that I check in at 11:23pm and had to leave by 11:00am … The rate should have been lower, or let me stay longer

Leisure

8/10

Excellent

28 Aug 2025

Kelvin

Great service and staff

Service was amazing. Room is a little dirty and beds extremely firm. A little outdated. For the price and how great service was, we looked past the other stuff.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

William

Excellent staff. Great breakfast. Very convenient for us. Terrible sink - anything you set on it fell off. Overall a very positive experience

Leisure Partner