Name: Rodeway Inn Webster NY
Address: 2450 Empire Blvd, Webster, 14580, US

10/10

Exceptional

02 Aug 2026

Juan

Perfect

10/10

Exceptional

30 Jul 2026

Maria Isabel

Everything was like i expected, clean room, nice staff.

10/10

Exceptional

24 Jul 2026

Maria

Easy to schedule, clean bathroom, enough towels, mini-refrigerator and clean microwave,

8/10

Excellent

20 Jul 2026

Joshua

Work stay

2/10

Poor

18 Jul 2026

Stephanie

When u first walked in room, the blinds were all broken and the curtains didn’t close, so if u want to wake when sun comes up, this rooms for you! In bathroom, we had spiders on our towels and centipede in sink still alive, no extra toilet paper, no Kleenexes, mold in bathroom, the shower railing is missing, just holes where it should be. It was so dirty my daughter said “we r gonna have to burn everything we brought in with us” I’m 62 years old, and stayed in lots of hotels and motels, this was by far the WORSE I have ever stayed in!! Run don’t walk away from this place….

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Matt

Another great day, highly suggest

Self

10/10

Exceptional

16 Jul 2026

Matt

Clean and quiet for work throughout the day

Self

10/10

Exceptional

15 Jul 2026

Matt

I have been extending my stay for work and it is a great place to work, quiet and excellent internet

Self

10/10

Exceptional

14 Jul 2026

Matt

Excellent place at a very affordable rate, highly recommend

Self

8/10

Excellent

14 Jul 2026

Flordaliza

No small fridge in room

8/10

Excellent

12 Jul 2026

Joshua Jay

Room is clean for most part, shower could use some attention. No microwave and my AC broke sometime during the night. Property is clean and safe for most , had no reason to address staff. Stayed for work and will stay again. Great location, appears as if they are at the end of a remodel.

Self

8/10

Excellent

10 Jul 2026

Antonio

The stay was what I would expect at a average inn. The bed was comfortable and that is what was important to me. The room was as clean as you would expect. I took a midnight stroll to the pizzeria which was 6 mins away they are open until 3:30 am so they were a life saver. Just a side note they only take cash but none the less a life saver.

Self

8/10

Excellent

09 Jul 2026

Sayed

The space was descent for the price. Easy check in and out. Despite statements about no smoking, the building smelled heavy smoke.
Otherwise, everything else was good.

8/10

Excellent

05 Jul 2026

Joshua Jay

Will stay again for work needs

Self

2/10

Poor

27 Jun 2026

Joseph

Waterpressure was not good , the toilet was running all night long

Self

6/10

Pleasant

20 Jun 2026

Cathy

It was close to many amenities and price was reasonable.

Self

8/10

Excellent

19 Jun 2026

Timothy

Parking and shops nearby very convenient. The bathroom ceiling had water issues from the room above. Desk staff notified manager, but he was too busy to do anything about it. The room was clean with the exception of the bathroom ceiling dropping plaster onto the toilet area.

Self

2/10

Poor

15 Jun 2026

Jessica

The room was dirty and it smelled awful. Thank god we only had to stay one night

Partner

8/10

Excellent

15 Jun 2026

Mary

I only stayed for one night but the facility was clean and I had everything I needed

Self

10/10

Exceptional

14 Jun 2026

Raymond

Great for the price! Nice parking lot- clean rooms and helpful staff. Some unfinished parts and like stains in the sink and noisy toilet but a GREAT value! Was quiet and AC worked fine too!

Self

6/10

Pleasant

14 Jun 2026

Eric

Our room was clean and everything worked as it should. Good water pressure and plenty of hot water for showers. Very convenient location! And the place is being renovated, so i'm sure things will only get better.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Gustavo

Muy bueno en todo

8/10

Excellent

04 Jun 2026

WILLIAM

It was a decent place to sleep for a night

Partner

4/10

Poor

17 May 2026

James

way overpriced. No amenities. Recent renovation was exterior. the room had a funky smell.

Partner

6/10

Pleasant

10 May 2026

Nancy

The staff was kind to move us from second floor to first when I told them that I had trouble with steps - there’s no elevator. There was also no breakfast and we received only one tiny sliver of soap for a two day stay. No clean towels on the second day.

Partner

2/10

Poor

12 Apr 2026

Amanda

Nice attendants but awful room. Room was in progress of renovation with a piece of broken furniture on the left, no working lamps until we requested them, and electrical not functioning on one side. Sticky substance on bedside table and on floor. Bed was decent, noise level okay. Did not complete stay.

Partner

6/10

Pleasant

22 Mar 2026

Graydon

Kinda ghetto, loud slamming doors, major road noise from the main road all hours of the nights. Food near by is decent, extremely strong smell of cologne or what ever it is they use to mask smells or clean. Hot water was a little interesting. Took forever to heat up then got cold. Faucet in bathroom water was brown. Not sure what that was about but Hey for 50$ a night what do you expect.

Self

6/10

Pleasant

17 Mar 2026

Fred

Yes. Yes

10/10

Exceptional

27 Feb 2026

Juan Carlos

Room was clean, staff was very friendly and helpful

Self

10/10

Exceptional

19 Feb 2026

samuel

The room was an upgrade I would say because I told them that I came from a surgery and I needed a mini fridge the place was spotless immaculate condition the staff was very friendly I’ve been coming here for a while since the new ownership took over in the beginning of the remodeling stages I saw it right from the beginning and there commitment to make this place to be a great motel is on point I absolutely love it here. I only wish that they would give people the opportunity to live here more than 21 days but I understand because of NYS laws/ regulations and it is affordable to those that roughly make over 500 a week if you were to stay 21days or two weeks at a time. Over all experience. Is a 10/10 on my scale and I really want to thank everyone at the roadway inn for a pleasant and positive stay here.

Self

10/10

Exceptional

13 Feb 2026

Christopher

.

10/10

Exceptional

30 Dec 2025

Robert

Nice

10/10

Exceptional

28 Dec 2025

samuel

It was nice and clean and the tv didn’t go out every 7 min and the staff is always nice and friendly

Business Partner

10/10

Exceptional

22 Nov 2025

Ian

They did a good job fixing it up!

Business Self

2/10

Poor

28 Oct 2025

karen ann

The building was under construction! Everything was covered in plaster dust. the carpets were filthy with plaster. The toilet was mot installed properly and in the morning, when flushed, flooded the bathroom. All towels were used to mop up the water on the floor and I had to leave without taking a shower. This property never should have been listed as available and I would appreciate a refun
d!!!

Leisure Self

2/10

Poor

21 Sep 2025

Brian

Don't stay there!!!! The whole place was under renovation (super ficial reno!!!). Dirty, noisy.

Leisure Family

6/10

Pleasant

20 Sep 2025

Michael

It was fine. Bed was comfy. I got exactly what I paid for.

Business

2/10

Poor

16 Sep 2025

Diane

The water from the shower was brown.
No big towels.
Little toilet paper.
The ice machine did not work.
The snack machine did not work.
If i knew they were renovating , would have not booked

Leisure Pet

8/10

Excellent

01 Sep 2025

Harrison

The facility is under reconditioning so they are dealing with running the business during the process. There was no microwave or refrigerator. The staff was very friendly and effective. The room was clean and comfortable. It is clear the much needed renovation will produce a better place to stay.

Leisure Self

2/10

Poor

31 Aug 2025

Joey

Under construction. Noisy. No vending . Month.

Business Partner

2/10

Poor

31 Aug 2025

Joey

The place was under construction. And there were no like vending machines no ice. It was a racket. There was garbage everywhere.

Business Partner

10/10

Exceptional

17 Aug 2025

Arielle

I loved how friendly the staff was and the staff let us check in 30 min before check-in and showed us the room before we put the deposit in.

Leisure Partner

4/10

Poor

14 Aug 2025

pierre

En renovation

4/10

Poor

28 Jul 2025

Verified traveler

No longer a Super-8

The hotel recently sold and is undergoing renovations to a Rodeway inn. It needed a renovation for sure, but its all torn up and debris everywhere,

Self

2/10

Poor

07 Jul 2025

Shelly

Shelly Barney

This hotel no longer existed and we had 15 people with no place to stay. They said they had sold it in June and it was June 28 I had just contacted them on May 26 to confirm.

Friends_and_family Family

2/10

Poor

02 Jul 2025

Denise

Hotel Hell

When i went to check in on June 21st the front desk clerk informed me that this facility has closed. No email, no phone call, no text was sent to inform me of this prudent information . So I'm standing there with my grand daughter dumb founded. I had to scramble to get another room for 6 nights and i cannot get ahold of anyone to verify if i was charged and if so when and how can i get a refund. This was at the Webster NY hotel on Empire Blvd.

Friends_and_family Family

2/10

Poor

26 Jun 2025

Janet

When I arrived at 8:30 pm, I was told that my prepaid reservation would not be honored. I could not stay there. The hotel had been sold to a chain and was to be remodeled. I was never notified of their cancellation, and no hotel rooms were available within 50 miles of Rochester. After several hours of calls I found a room 60 miles east. A fiasco!

Business Self

2/10

Poor

22 Jun 2025

Alice

You must be kidding. You sold that hotel & I got no satisfaction
Very bad

2/10

Poor

22 Jun 2025

Frank

Shut down whole business. No notice. No alternative. Lousy surprise.

2/10

Poor

22 Jun 2025

Jim

This Super 8 was sold around June 1 and goes by Webster Inn. They had no record of our reservation by hotels.com and we paid for a room. Facility undergoing renovations. Our room just passable.

Requesting full refund from Hotels.com!

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Kyle

Outside property unkepted. Weeds and garbage. Desk attendant no uniform and lacked bedside manner. Rooms rug was, sorry to say, “gross”. Bathroom 🚽 toilet didn’t work and many fixtures had “rust” all over.

Leisure Friends

2/10

Poor

01 Jun 2025

holly

This place wasn't just unclean, it was near building code violation messed up.

Partner

2/10

Poor

29 May 2025

Virgil

The room was not well kept. Stool was nasty looking, water faucet handle was unstable. One light did't work, carpet and flooting in bathroom looks bad. Would not stay tbere again. Only good thing was it was chesp!

Leisure Partner

2/10

Poor

18 May 2025

Patricia

I don’t plan on trying to stay here again in the future. First, when I walked in there was empty coffee cups on the floor and dirt everywhere. Another patron was in front of me and the clerk was trying to figure out a room for him but was having trouble and the lobby was starting to fill up with other people. She didn’t communicate the problem and it just took forever. When I went to check in, the clerk told me that there were no rooms available. When I mentioned that I had a reservation she said that they were overbooked and didn’t seem to care. She did seem very overwhelmed though. Behind me another patron said that we could have their room because they were leaving because they found bed bugs! We left immediately with no intention of going back.

Leisure Family

2/10

Poor

15 May 2025

Joseph

As a last resort

Nice guys at the front desk. The bulding is s dump. The AC unit looks like it came from WWII, the front right corner wallpaper is coming down and decor and furniture is shabby at best. If this was priced at around $59 that would be fair ... no rooms in the area when I was here so it was my last choice.. and that's what it should be for you

Business

4/10

Poor

15 May 2025

Grant

Needs to be fixed up - bathroom wall had a hole, wallpaper ripped up, pretty surprising.

Leisure Self

2/10

Poor

12 May 2025

Amanda

The toilet clogged over nothing. When I went to the front desk and asked for a plunger, they didn't know where it was, told me another guest had asked for it and they couldn't find it, them sent me on my way. We were one of at least 2 guests that couldn't use the toilet for the rest of our stay and we checked out early.

Leisure Family

2/10

Poor

03 May 2025

Ann

This used to be a nice hotel. However, I will never stay here again. The bathroom was dirty. There was no extra toilet paper and no tissues. I went out to the front desk to ask for extra towels and was told they didn’t have any. The front desk clerk said he would have to wash the ones I had and give them back to me.

Then I try to go to bed and people are screaming at each other out in the hall and allowing their children run up and down the halls. Not to mention, once they realized I had a dog, they would tease her through the door. After having to listen to this until 2 in the morning, I finally called the front desk and told the guy if he didn’t take care of this situation, I would call the police.

To top it off, I check out the following morning (I was booked for 2add’l days). The girl offers me a refund, however the manager won’t be in until 9. She states she will discuss with the manager and call me. At 11 am, I call the hotel and ask to speak to her. The guy says she has stepped out. I ask to speak with the manager, and guess who the manager is? She is! I say I will call back. I do so, and she is still out of the office. However, the guy states, they discussed my situation and I need to call Expedia for the refund.

As the saying goes, you get what you pay for!

Business_and_leisure Pet

6/10

Pleasant

12 Apr 2025

Nancy

The bed was comfortable but many cosmetic things need fixing. Stains on towels, a hole in the bathroom behind the door. Breakfast just a muffin and coffee. Location was good for a brief stay.

Leisure Self

2/10

Poor

07 Apr 2025

Teresa

Horrible

The hotel was dirty and smelled horrible! It was completely sketchy.

Friends_and_family Friends

2/10

Poor

06 Apr 2025

Adam

Nasty

Room was disgusting, no smoking signs everywhere entire building smelled like marijuana in the hallways, mold and mildew in bathroom, microwave rusted out, sheets look liked they weren’t changed, tv didn’t work, dresser drawers had tape to hold them open,

Friends_and_family Family

2/10

Poor

06 Apr 2025

Sonia

Not recommend

The light at the bathroom was not working, one mattress was too damaged, they never clean the room and there wasn't any breakfast. The bathroom has a noise from the tubes that scared us at midnight, and it is not smoking but the smell of weed was awful.

Friends_and_family Family

2/10

Poor

05 Apr 2025

Chuck

The two desk clerks that were there at 3:00PM and 5:30 were very nice.

Leisure Partner

2/10

Poor

05 Apr 2025

Lise

The room had peeling wallpaper, tape holding the drawers together on the dresser, rust in the toilet and no drain plug in the sink. The tv did not work and no way would I lay my head on those pillows.
The outside of the building , the perimeter of the parking lot had tons of trash!! Stuff from the hotel!!!
This was the worst hotel I have ever been to. We left but of course they got their money!!!

Leisure Pet

2/10

Poor

22 Mar 2025

Michelle

I have been trying to reach someone at Expedia for a refund - the place smelled like vape and was nasty dirty

Family

2/10

Poor

21 Mar 2025

Laurence

Absolutely most disgusting situation I have ever seen. They should not be allowed to be in business! Super 8 and the brand should be embarrassed. I can’t think of one good thing to say.

Family

2/10

Poor

20 Feb 2025

Andrew

Disgusting! Water did not work in shower or sink.. no towels tv would not work

Business Family

10/10

Exceptional

17 Feb 2025

Holly

Very nice building and property. I would get reservations there again.

Business Partner

2/10

Poor

06 Feb 2025

Sanjay

Poorly maintained

Leisure Family_with_children

4/10

Poor

03 Feb 2025

Melanie

Won't Stay Here Again.

I have used this hotel for many years and have been pleased overall. However, not this trip. The hallways smell like weed and urine, the first room I was given was already occupied which sent me back to the desk to try to get another room. The shower in my room did not work right. People in the room above me were obnoxiously loud all night. I won't be staying at this hotel again in the future.

Self

2/10

Poor

10 Jan 2025

Brian

Better to sleep in your car

No hot water in the shower. People roaming the hallways all night. People fighting at 3Am. Guy in room 201 playing Scooby Doo as loud as the TV went at 4. It sucked ass.

Business

4/10

Poor

16 Dec 2024

Roberto

Like: quiet. Not like: no good room, poor breakfast, no ice, no fridge

Leisure Self

2/10

Poor

01 Dec 2024

Heather

I didn't like anything

Leisure Partner

6/10

Pleasant

21 Nov 2024

Stacie

Trashy with style

Pretty good for trashy. Cheap. Slept ok.

Friends_and_family Family

6/10

Pleasant

21 Nov 2024

Michael

Just a place to sleep. Bathroom had sopa scum and drain was slow. Breakfast was coffe snd OJ nothing else. I only stayed the night so it was adequate.

Business Friends

4/10

Poor

18 Nov 2024

Krystle

The foor was so dirty and the ac need to clean.No breakfast but orange juice and tea..the worste super 8.

Leisure Family_with_children

2/10

Poor

04 Nov 2024

Robert

The property was sketchy and not well kept up. I didn't feel safe staying there with my family.

Friends_and_family Family

8/10

Excellent

03 Nov 2024

John

not clean

Leisure Partner

6/10

Pleasant

27 Oct 2024

Darkking

The service was good but there were a few electrical and plumbing issues. The ice machine was always lacking.

Leisure Self

10/10

Exceptional

27 Oct 2024

chris

Good clean room for the price

Friends_and_family Family

2/10

Poor

21 Oct 2024

Elaine

Avoid at all cost!

We booked two room. In one room the tv didnt work properly abd the hair dryer didnt work at all. In the other room my husband and I were completely flea bitten. The shower had a ring of black mold around it.
Also the one ice maker in the motel wasn’t working. Only plus was it was quiet and the staff was pleasant.

Friends_and_family Family

4/10

Poor

20 Oct 2024

Susan

Only if you are desperate, and like to clean.

Ripped wallpaper. 1/4 roll tp. No spare roll. Should not have to ask for tp. Crud along bathroom wall. Crusty debris on blanket upon arrival. Put on floor and did not use. Hoping it is washed this time! Long black curly hair on floor right in general pathway. Neither of us have long hair. Bathroom sink handle loose hard to turn off. Pulled Kleenex out of box whole box fell off. Duct tape covering holes in tub surround. Overall Very poor cleaning. I travel with cleaning supplies so am able to improve condition of room but should not have to. We only stayed at this hotel because it was a last minute trip and available rooms in the area were very limited so we knew it was no frills - scant breakfast (juice and muffins), no elevator, not scenic or downtown location etc. but a hotel should be well maintained and CLEAN. This was poor on both accounts. Stairs were dusty dirty. Parking lot and surrounding area of hotel strewn with litter. No improvement over 2 night stay so no one addressed issue during stay.
In a good note the tv did not work and I reported it to front desk staff and they fixed it quickly. Front desk staff all friendly but do not seem to be the ones in charge of making any changes.
Management needs to do a walk through, identify issues and correct.
Very shocked this hotel is under the Wyndham brand. They are known for high quality.

Friends_and_family Family

2/10

Poor

20 Oct 2024

MOON LORI

Overall poor conditions. Breakfast offered was just muffins, coffee and juice.

Leisure Family_with_children

2/10

Poor

19 Oct 2024

Patricia

The remote wouldn’t shut off and no volume control the toilet ran all the time making disgusting noise, had to ask for toilet paper there was no extra available just very poor for the price!!

Leisure Partner

2/10

Poor

13 Oct 2024

Michael

Upon arrival I walked into a horrendous smell in the foyer. Went to check into a sign that said will be back in 5 minutes. The carpets looked as though they haven't been cleaned in about 10 years. In our room the furnace was so dirty we didn't even turn it on it looked like a vacuum cleaner, the walls were peeling. Had we not already paid we would have left. We woke up to what we were told would be a small breakfast all that was there was orange juice and apple cider we think it was apple cider. Nothing else they said there'd be muffins things like that there was nothing. We went to check out and once again there was a sign that said we'll be back in 5 minutes. Waited 10 and no one again. Will never ever stay at a super 8 again.

Leisure Partner

4/10

Poor

29 Sep 2024

Verified traveler

Most everything needs attention

Self

2/10

Poor

23 Sep 2024

Jillian

Poor cleanliness. Need to fix a lot of broken things.

Leisure Family

2/10

Poor

22 Sep 2024

Kelly

The tv had to be fixed, the remote to the tv didn't work. There was any toilet paper in the bathroom. The front desk clerk didn't know how to handle the situation, so i just walked away. I'm guessing its been about a year since the stairs were vacuumed. I will never stay there again.

Leisure Self

6/10

Pleasant

19 Sep 2024

Anthony

The floors were dirty in room

Business_and_leisure Family

4/10

Poor

17 Sep 2024

Alvin

Very Run Down Room. Not exactly Clean. Parking lot had Trash everywhere Ice Machine was not working and very Unsanitary if it was... TV was not working... and the Breakfast really was Bad. Wasn't the Worst Hotel I've ever been in... but close. All I ask for in a Hotel is that it's Clean, Secure, and a Ice Machine. Felt somewhat not Safe there. Fightimg in the Parking lot as I came in nearby midnight Saturday the 14th.

Business

2/10

Poor

09 Sep 2024

Mark

The front desk clerk was amazing. Very friendly and professional. The hotel however was shabby and frankly dirty. The toilet in our room was making a strange sound, there were pubic hairs on the lid, the towels were black with what appeared to be mold and the door did not lock. I told the clerk we could not stay in that room and although I was offered another room I just could not stay at this place. I was treated professionally and not charged for the room as it was not habitable.

Friends_and_family Family

4/10

Poor

08 Sep 2024

caryn lynn

The remote didn't work either, but the person at the front desk was very nice and helpful, but it was just a little too dirty for us

Leisure Partner

6/10

Pleasant

04 Sep 2024

Paige

Staff was wonderful, the hotel itself….ew. lol

Leisure Partner

2/10

Poor

01 Sep 2024

carrie

It smelled like smoke. The floors have not been vacuumed. Whole place needs a facelift.

Leisure Family

2/10

Poor

01 Sep 2024

Verified traveler

Awful

* No elevator...(umm..ADA?)...
* Vending, other machine \"out of order\"...
* Poor lighting..
*No little toothpaste tube
* Towel rack next to shower on wall, potential fall hazard...
* TV didn't work, took night manager (good, helpful guy) two new parts, 15 minutes to fix..requires two remotes to operate...
* Terrible, minimal \"superstar\" breakfast...I just left

Just really bad...

Friends_and_family Family

6/10

Pleasant

24 Aug 2024

Verified traveler

Very friendly and accommodating staff but hallway stunk of urine, wallpaper coming off in bathroom, mold in the caulking of tub, and heater smelled of dust.

Friends_and_family Family

2/10

Poor

22 Aug 2024

Jean

This is by far the worst hotel I have ever been in! Hallway smelled like urine, stains on wall, king size bed turned out to be a lumpy double that collapsed into middle, no luggage rack.

Leisure Family

8/10

Excellent

20 Aug 2024

Thomas

The room key was not working alot of time. the heater was dirty. there was not enough outlets in the room. The TV did not work. The dresser drawer right side top and bottom did not want to stay closed. The shower curtain mounts were loose.

Friends_and_family Family

6/10

Pleasant

19 Aug 2024

Angela

There are stores close by but the hotel needs an update. Bathroom has mold towels were dingy

10/10

Exceptional

18 Aug 2024

Noemi

Been stay here all the time I come to visit Rochester love the staff kind and familiar and very service that’s why I will be always the number one for my next trip to Rochester

Leisure Self