Bancal Hotel & Spa

Spain , La Gomera
San Sebastián de La Gomera, C. Lomo del Clavo, 188, 38801, 188 bajo
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50 reviews shown

10/10

Exceptional

08 May 2026

Luke

This is the best hotel I have ever stayed at. It is absolutely stunning and worth the value paid.

10/10

Exceptional

18 Mar 2026

Morgan S

Very new

10/10

Exceptional

16 Mar 2026

Kim

We enjoyed a really fabulous week here. The half board option is recommended as the choice of menus both at breakfast and evening mealtime is extensive, multinational and of a high quality. Furthermore, there are a limited number of restaurants in nearby San Sebastián and travel across the island, which has challenging topography, does require transport to access restaurants further afield.

Partner

10/10

Exceptional

15 Feb 2026

Brian

Very nice stay

10/10

Exceptional

09 Feb 2026

Jacqueline

Fantastic hotel, spacious and immaculate with outstanding views and very good service.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Jennifer

Such an excellent trip - loved every aspect of this stay

Leisure Partner

8/10

Excellent

12 Jan 2026

Christopher

This is a beautifully presented and brand new hotel. The property is largely single story but traverses the hillside in at least 5 terraces. This means that multiple lifts need to be taken to reach lower levels of the hotel, and that part of your journey there will be in the open air. For this reason, I’d recommend asking for a room on a higher level. The entertainment was great. Food was okay. The hotel is located a fair way out of San Sebastián and the hotel shuttle, which operates twice a day in each direction is not free. There is no on-site shop selling essentials, and the reverse-osmosis filtered water fountain is only available to guests at breakfast. For this reason I’d strongly recommend hiring a car for the duration of your stay.

Leisure Family

6/10

Pleasant

31 Dec 2025

Joanne

This is the second time I have stayed at this hotel whilst it is beautiful I found that information was not freely given, there was no milk in the room for coffee and had to ask every day for milk on the second day we had to ask for the room to be cleaned twice and no one turned up until 19,00 and the lady was rude on arrival

Food was poor and it was cold we ate in the restaurant on the second night and was certainly not as good as the first time we came. Lack of choice and not value for money.

When we checked out we was not asked what our stay was like and feel the second visit was a let down

Last point barking dogs continuously to the point my partner hardly slept

Beautiful hotel but disappointing in many ways for the money that we paid

Partner

8/10

Excellent

27 Dec 2025

Sue

This is an excellent hotel in every day. however it's let down by one major thing which is obvious from previous reviews. The distance from civilisation lets it down and has not been addressed by management. There is a specific timed shuttle bus which has to be paid for at the same cost as a local taxi. The remote location could easily be mitigated if there was a courtesy shuttle bus that ran regularly or on demand. There is a man on the security gate operating the barrier which seems little relevant value far better to employ dedicated shuttle bus drivers for free and there would probably no more negative reviews as it's a fabulous hotel and the food is excellent as are the staff, cleanliness and facilities

Leisure Partner

8/10

Excellent

17 Dec 2025

Louise

Nice hotel. We liked the stripped back contemporary feel & especially the indigenous planting around the grounds.

Family

10/10

Exceptional

14 Dec 2025

Laurent

Wonderful hotel with amazing swimming pools. Many bars. Interesting architecture

Leisure

10/10

Exceptional

13 Dec 2025

Kyle

The staff were very courteous, the food was great and the Hotel was just lovely. Looking forward to going back.

Leisure Self

10/10

Exceptional

11 Nov 2025

Isabella Stefanutti

Such a beautiful hotel in a great setting

Leisure Partner

10/10

Exceptional

03 Nov 2025

Desha

Amazing property! Unique layout, beautiful architecture/decor. Still feels brand new. Great views. Quiet.

Partner

8/10

Excellent

29 Sep 2025

June

Modern hotel with a good range of facilities and offering beautiful views of Tenerife and Mt Teide. Well appointed rooms, although slightly disappointed by the lack of an iron and having to pay for ironing as part of the laundry service. I really like how committed to sustainability the hotel is - very impressive. The one area that could be improved is the food quality and service in the main buffet restaurant. There was a reasonable choice but the food was often lukewarm, dried up, or stodgy, so not the most enjoyable.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Douglas

The hotel is wonderful
The infinity and swimming pools are great.
We did the tasting menu and flight of wines as it was my wife’s birthday all dishes were superb, there was a lovely cake left for my wife’s birthday on our arrival, the gardens are wonderfully designed and the view of mount teide amazing..
The key standout of this hotel were the staff, every single one of them were amazing. They all went that extra step to make our stay 5 stars..The customer care was top notch so I would like to thank all the staff for making my wife’s birthday stay and mine a unique and memorable occasion..
Thank you Hotel Bancal

8/10

Excellent

29 Jun 2025

Sergio

Needs spa to be open longer. Hot tub by pools.

Leisure Family

6/10

Pleasant

03 May 2025

gregory

This property has the potential to be truly spectacular. We chose it for the final few days of our holiday, hoping to do some work planning and enjoy a soft landing before heading home.

The setting and design are stunning—cozy beds, beautifully landscaped gardens, incredible concrete work, and thoughtfully chosen furniture and decor. However, we found the lack of privacy disappointing. The shower and toilet areas had no walls, only glass, and the lounge chairs were just a few feet from our neighbors, which felt uncomfortably close.

Wi-Fi was a major challenge. It was spotty at best, which made our work-focused visit difficult and frustrating. This property is not ideal for a working vacation.

While I’d read reviews mentioning limited restaurant access, it was still surprising that such a large facility with four restaurants offered so little selection, restricted hours, and an overall lack of flexibility. Rather than feeling welcomed, we frequently encountered a “no” instead of a “let’s make it work” attitude from staff.

That said, the hydrotherapy circuit and spa were the highlights of our stay—both were absolutely wonderful. Overall, while there’s much to love, the experience fell short in key areas that could easily be improved

Business_and_leisure Partner

10/10

Exceptional

07 Apr 2025

Paola

Lovely stay

Amazing stay at Bancal! The hotel is huge, green, sustainable, the view of the Teide incredible and the service excellent (thanks to Charlie!). We ate at the buffet and the food was really good and the staff kind and professional. Overall, the quality/price is unbeatable and we really had a lovely stay.

Partner

10/10

Exceptional

02 Mar 2025

PAVEL

Everything was amazing! I really love our stay here. It would be good to write in the descriptions what is included and what is not, because it is not clear. We had to pay extra for the spa, which was surprising for a spa resort. But everything else was more than wonderful - both the service and the attitude and the quality.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Emilio E

It’s a brand new property. Excellent staff. Ambiance is great. Should be a 5 Star property.

Leisure Family

8/10

Excellent

25 Feb 2025

Eamon

Stylish Hotel but changes needed

We were surprised that we had an issue where we had to leave very early ( 5.45am ) to catch the ferry to Tenerife and checked
that we could get a takeaway breakfast as the restaurant would not be open at that time.
On checking in, we mentioned our departure time and were told we would be ok getting a takeaway breakfast. However, the next day we went to the restaurant and it was closed. There was 1 staff member starting to get things prepared but she advised that they were not open until 7am.
After going back to Reception to make them aware, they phoned down and got the restaurant to give us some coffee and cold pre prepared cheese and meats. This we appreciated but was not takeaway. Seems like communication in this newish Hotel not great.

Partner

8/10

Excellent

19 Feb 2025

John

Wonderful location and views of Teide

A lovely new hotel in a stunning setting built to blend in with very imaginative architecture
Our room was very comfortable with very good facilities
The downside was that the bars had run out of tonic, our choice of wine was out of stock and even a large bottle of water was unavailable in the restaurant on the second night. This may seem nitpicking but it should not have happened
The staff were all very attentive and the general facilities and pools first class

Partner

10/10

Exceptional

14 Feb 2025

Neill

Great hotel in a good location. We had a Junior Suite and loved waking up to the view across to Mount Tiede on Tenerife. It was a very good base to explore the island which we fell in love with. A great holiday.

Leisure Partner

8/10

Excellent

13 Feb 2025

TJF

Great hotel but a couple of issues

We had a lovely stay at the hotel, the rooms are large and balconies have a great view of El Teide. Buffet breakfast and dinner have an excellent selection of good food, and the service is generally very good with staff all very helpful and friendly. The pools were great too although it was slightly windy during our stay.

The only issues were (1) we were told when we checked in that we had a free spa session, the man who checked us in double-checked and confirmed that. We booked the spa and it is an excellent experience. Unfortunately however, when we checked out we were charged for the spa session and when we explained that we'd been told on checking in that we had a free session the woman on the desk just said 'that was a mistake' and charged us the full price. This is not good enough for a 4 star hotel - if they tell you that you have a free spa session they should honour that even if it is a mistake, or at least give a discount due to their error.
(2) we had a meal at the a-la carte restaurant and while the food was very good unfortunately the service was very poor: there was only two staff working front of house and they had to everything, including greeting and seating guests, making and serving drinks and serving and clearing food. This meant there was a huge delay after a while and new guests were left waiting for about 15 minutes at the entrance, while we had to wait about 30 minutes after finishing our main course before they asked if we wanted dessert.

Partner

10/10

Exceptional

30 Nov 2024

Inmaculada Simancas

Awesome facilities. You have to drive if you want to go to town as they don’t yet offer shuttle services ( they are working on it), but still pretty easy to get a taxi or drive your own rental car.

Leisure Family

8/10

Excellent

28 May 2026

Sebastien

Super hôtel. Bon petit déjeuner avec aliment de qualité. Salle de sport et spa.

Seul un restaurant était ouvert.

Piscines chauffées agréables.

Bcp de vent et un peu éloigné du centre (3.7km)

Attention aux chambres communicantes et à l’insonorisation car ce matin mon/ma voisin regardait la TV à 04h30 et cela m’a reveillé.

Dommage si on au top.

Self

10/10

Exceptional

05 Apr 2026

Hendrik

Das Hotel wurde erst 2024 eröffnet und befindet sich entsprechend in einem neuwertigen Zustand. Die gesamte Anlage ist sehr gepflegt, modern gestaltet und vermittelt insgesamt einen hochwertigen Eindruck. Besonders positiv hervorzuheben sind die Pools, von denen einige beheizt sind – das war während unseres Aufenthalts sehr angenehm.

Der Blick auf das Meer und den Tide auf Teneriffa ist großartig und ein echtes Highlight. Die Zimmer sind sehr geräumig, modern eingerichtet und gut ausgestattet.

Ein Kritikpunkt: Leider gibt es keine Mückenschutzgitter an der Terrassentür. Da wir gerne mit offener Tür schlafen, hatten wir dadurch teilweise Mücken im Zimmer.

Die Lage des Hotels ist ruhig und etwas abgelegen auf einem Berg, etwa 10 Minuten mit dem Auto von San Sebastián de La Gomera entfernt. Zu Fuß ist der Ort daher nicht gut erreichbar.

Was man außerdem wissen sollte: Sowohl das Hotel als auch San Sebastián liegen eher auf der windigen bzw. wettertechnisch etwas wechselhafteren Seite der Insel. Ende März war es dort teilweise bewölkter als in Regionen im Südwesten, wie z. B. Valle Gran Rey.

Die Halbpension ist für ein 4-Sterne-Hotel absolut empfehlenswert. Insbesondere, da die Auswahl an Restaurants in San Sebastián eher begrenzt ist und der Ort (zumindest zu unserer Reisezeit) noch wenig touristisch entwickelt wirkte.

Fazit: Ein gelungener Aufenthalt im wahrscheinlich modernsten Hotel auf La Gomera mit kleinen Abstrichen bei der Lage (vor allem weil es bei uns windig war)

Partner

10/10

Exceptional

08 Mar 2026

Alexandre

Excellent hôtel
Tout est parfait
Aucun bémol

Partner

10/10

Exceptional

16 Feb 2026

laura

Stanza, personale, colazione e cena, direi tutto più che buono. Abbiamo passato 5 giorni splendidi

Leisure Partner

8/10

Excellent

10 Jan 2026

Andreas

Die Hardware des Hotels ist auf 5*Sterne Niveau und sehr schön, leider kann die Software da nicht mithalten. Vor allem die Kulinarik ist Verbesserungswürdig.Das Silvesterdinner eine Vollkatastrophe mit Beginn 21.45 Uhr ohne Wahlmöglichkeit für Vegetarier oder Verganer.

10/10

Exceptional

08 Jan 2026

Marion

Cadre idyllique avec prestations hauts de gamme. Reposant, accueil parfait

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Jean

Tout était parfait, y compris le service. Merci pour tout

Leisure Partner

10/10

Exceptional

29 Dec 2025

Fredrik

Vakkert. Rent. Behagelig seng. Rolig air condition.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Stian

Nydelig plass!

10/10

Exceptional

27 Dec 2025

Stig

It felt more like five than four stars. One of the best hotels we’ve experienced. Fantastic food, beautiful surroundings and friendly professional staff. Beautiful spa, and nice gym albeit a bit small. We will be back soon.. and for mote than five days next time. Thanks

Partner

8/10

Excellent

18 Dec 2025

cathie

superbe

Partner

10/10

Exceptional

13 Dec 2025

Francisco

Hotel espectacular con vistas maravillosas.

Partner

10/10

Exceptional

11 Dec 2025

Francisco

El hotel esta xpectacular !
Habitaciones amplias con xcelente vista y una maravillosa atención.

El baño abierto en la habitación no ofrece privacia.

Partner

8/10

Excellent

09 Dec 2025

Jeroen

beautiful design , very clean, great staff

Partner

8/10

Excellent

29 Nov 2025

Víðir

Allt mjög hreint. Starfsfólkið gott. Aðstaða almennt mjög góð.

Partner

10/10

Exceptional

16 Nov 2025

Gabriele

alles

Leisure Partner

10/10

Exceptional

10 Nov 2025

Sylvain

Gorgeous hotel, very large hotel but still feels quiet. Very good service and pools are awesome. Everything is very clean and spacious. Recommended. I do hope it stays the only hotel of this kind on La Gomera though, to keep the charm and authenticity of La Gomera alive.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Andreas

Super schönes Hotel leider etwas weit vom Zentrum kein ÖV, sehr sauber, freundliches Personal, Buffet auch sehr lecker. Pool wunderschön, ich war etwas ausserhalb der Saison da wenig Leute. Spa Bereich mit Zusatzkosten und leider nur Textil Sauna.

Leisure Self

8/10

Excellent

06 Oct 2025

Martin

+ Neu, sauber, puristisch, schöne Pools
+ schöner Spazierweg an den Klippen entlang rund ums Hotel
+ Anfang Oktober weniger los, viele Liegen verfügbar
- vor dem Balkon eine Ameisenstraße, von denen leider auch viele ins Zimmer und auf den Schreibtisch abgebogen sind
- Essen haben wir leider nicht so gut vertragen
- Anfang Oktober sehr windig

Leisure Partner

10/10

Exceptional

01 Oct 2025

Thomas

Sehr entspannte Atmosphäre, sehr freundliches Personal, leckeres Essen, tolle Pools.

Partner

10/10

Exceptional

24 Sep 2025

Christian

God service, fine og rene rom. God mat, både til frokost og til middag, mye utvalg. Fin plassering av hotell, mye aktiviteter å finne på. Anbefales!

Partner

10/10

Exceptional

03 Sep 2025

Adelaida

Es un hotel maravilloso que mezcla lo moderno con lo rural y la elegancia con la sencillez. La habitación es increíble, muy limpia y cómoda. La comida estaba muy buena y el servicio muy atento.
Su ubicación es verdad que no hay nada mas alrededor pero si vas a la gomera necesitas alquilar o llevar tu coche. Estamos deseando volver 10/10

Leisure Partner

10/10

Exceptional

27 Aug 2025

Milos

Fenomenal

Where ti start… Fantastic place with great pools, service, elegant and very quiet… even its big, you almost don’t see other guests…. Always available beds at pool, very quiet…
View to ocean and Teide…

Its 4 starts and i dint understand how it’s not 5 stars…

Can’t wait to return..

Partner

10/10

Exceptional

16 Aug 2025

Heliani

Muy bonito hotel y buena atención del personal

Family