Citadines Roces Quezon City

Philippines , Metro Manila
Quezon City, 100 Don A. Roces Avenue, Obrero, Quezon City
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50 reviews shown

8/10

Excellent

22 Mar 2026

sathyamoorthy

Clean and new hotel

Self

10/10

Exceptional

26 Feb 2026

Rafael

This was my first time in Quezon, but not my first time in Citadines. I exclusively seek out Citadines in Manila and Cebu because trust me when I tell you, there is simply no other hotel that can beat the overall value and experience of a Citadines hotel. The price is always so good for the 1 bedroom apartments. They are always so nice and feel like a real home. The staff are all Five Star level and the hotels are located in the best area's with the best food, shopping and entertainment nearby. You cannot go wrong with any of their locations, and trust me I've stayed at almost all of them now. Thank you Citadines for always being a place I can call my real home every time I visit the Philippines.

Partner

8/10

Excellent

11 Feb 2026

Mark

The room was clean, very courteous staff especially JM, security staff. Breakfast buffet was amazing!

Partner

6/10

Pleasant

09 Feb 2026

Kenan

Room condition was good. Bath towel was dirty for 1st day.

10/10

Exceptional

30 Jan 2026

JAMES

The staff was wonderful and the breakfast was spectacular it truly is a wonderful place to stay

Leisure Partner

10/10

Exceptional

24 Jan 2026

Cecile

Everything is as great

10/10

Exceptional

11 Jan 2026

James

Perfect stay

10/10

Exceptional

09 Jan 2026

MARY JOYCE

Courteous staff, spotless room and delicious breakfast.

Leisure Family

8/10

Excellent

21 Dec 2025

Mario

The security team always stand out during my stay at Citadines Roces. It is also worth to mention the staff in the restaurant who are consistently were all helpful and courteous.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Hilary

Good and clean room size is as described breakfast is very good with wide selection always different each day, housekeeping is always available

4/10

Poor

06 Dec 2025

Rhea Angelica

This hotel deserves no more than one star. The only reason I gave more is because the guards are helpful, polite and sincere. They were alert and neat.

Only one waitstaff (the lady with the short hair) was fantastic.

Breakfast was meh, and barely changes daily. Dining area is tight with no sound insulation so noise is amplified.

The waiting area is so tight and gets packed while waiting.
The elevators are so slow and narrow. They should employ an odd even scheme so that even when events are booked, the wait times dont get so terrible. Staff - especially bellophs - should not use the guest elevators, only the service elevator.

The concierge / front desk clerks are very poorly trained. Only 1 lady was sweet anpleasant. Lordwin was very contentious - always saying no. He worsened every situation by always airily stating the hotel has a hundred bookings. That is so rude and unprofessional. Guests dont need to know that useless bit.
That is not even a great number for a large hotel chain; so not an excuse to be inefficient. Lordwin also looks unkempt.

The guard was actually better at de-escalating problems by apologising and trying to remedy.

No amenities at all in the room. There is filtered water, a couple of plates, mugs and glasses, bigger than usual ref and a microwave. However, there are no hand / face towels, toothbrush, cotton buds and other basics.
The floor mat gets swept away by the shower door.

Self

10/10

Exceptional

01 Dec 2025

Jedidiah

We really like our room, a

8/10

Excellent

14 Nov 2025

Alon

The room was great
I just had to ask for a paper toilet, because they didn’t brought new one every morning

Business

10/10

Exceptional

01 Oct 2025

Arnold

Staff were very respectful and supportive. Food is excellent. Property is very clean. Not too far away from lots of restaurants and bars. Quiet area. Second time stayed in this facility and will continue to stay in the future. Highly recommend

Leisure Self

8/10

Excellent

27 Jul 2025

CURTIS

The hotel is good and I will stay there the next time I'm in the area.

Business Self

10/10

Exceptional

24 Jul 2025

Matthew

Nice business hot

Really nice, modern hotel. Very comfortable. Good breakfast. Nice pool.

Business

10/10

Exceptional

13 Jul 2025

Sheilah Christina

Although the room interior and amenities is superb, some supplies are lacking like no hair dryer, no spare toilet papers and the provided shower gel in the bathroom seems like it was diluted. Also lack of overnight staff especially housekeeping. Overall, this hotel is very clean and has very courteous staff.

Leisure Family

8/10

Excellent

04 Jul 2025

thaddeus

Well maintained and good free breakfast

Leisure Partner

10/10

Exceptional

15 Jun 2025

Gilbert

Clean and Comfortable: The room was spotless, spacious, and well-maintained. The bed and linens were very comfortable, and the bathroom was modern with good water pressure.

Excellent Location: Centrally located, with easy access to restaurants, shops, and transportation. Ideal for both business and leisure travelers.

Friendly Staff: The front desk and housekeeping team were courteous and helpful throughout my stay.

Amenities: Free Wi-Fi, a well-equipped gym, and a cozy lounge area made the stay even better.

Leisure Family

8/10

Excellent

08 Jun 2025

Kristine

Staff were friendly, hospitable, and professional. The room is clean except for some scuff marks on the bathroom wall. It shows mediocre maintenance not just the room but throughout the building.

Leisure Self

10/10

Exceptional

28 May 2025

Pratik

Great newly built hotel! The property is kept very neat and clean at all times. I stayed in a one-bedroom Premier Superior room, which was very spacious and included a sit-out area, a kitchen, and a washer-dryer. The hotel also features a gym and a swimming pool on the 8th floor. Numerous shopping areas and food places are just a 5-minute walk away. The best part is that it's slightly away from the crowded areas, yet everything is within walking distance. The hotel was exceptionally clean, and the staff were attentive and helpful.

Business Self

8/10

Excellent

28 May 2025

Virginia

Staff are very nice and so helpful, specially the security is so nice always with smile and willing to help anytime… Jaspher and Romz .. thanks to Remie the lead security i think, you know how you help us while were there dont want to mention the incident that happened, only the bad things is the cleanliness in our room, they should talk to the housekeeping dept so they can improve more re cleanliness

Business_and_leisure Partner

8/10

Excellent

16 May 2025

Verified traveler

Family staycation

Clean and comfortable rooms. Decent selection of foods for breakfast. Thumbs up to their security and ground floor/ building entrance team.

Friends_and_family Family

4/10

Poor

02 May 2025

Mas

Thw rooms were really smelly.

Business

10/10

Exceptional

22 Apr 2025

Harvey

Citadines Roces Quezon City all have been extremely accommodating. The security personnel; the front door man, Romz and others; front desk staff; housekeeping and room services all felt like they went out of our way to assist and accomodate us regarding any concern and request that we had. The room was excellent and clean. The bed was very comfortable and the pillows were big and fluffy! Thank you all for a wonderful stay at Citadines Roces.

Leisure Family

10/10

Exceptional

04 Apr 2025

peter

well maintained property. the open mic at dinner was a bit overpowering as to sound

Business Self

10/10

Exceptional

03 Apr 2025

Marijo

M&M in Phil 2025

Amazing experience!

Partner

10/10

Exceptional

30 Mar 2025

Shiela Claudine

Thank you for granting my requests during my family’s stay. They loved your service and they’ll probably go back. Highly recommend.😊

Family_with_children

10/10

Exceptional

29 Mar 2025

Edwin

Solo in Manila

It was a last-minute booking. I had issues with another booking company! Citadine Roces Ave was a GREAT FIND! The location was centrally located for me. My reservation came with a breakfast buffet. It was a great spread, but it caters mostly to locals. There are not a lot of Western breakfast selections. The hotel is pretty brand new. There were issues with the hotel elevators. One elevator kept breaking down, and the hotel was busy with many people moving. I was on the 24th floor.
I was also celebrating my birthday during my stay, and NONE of the hotel staff acknowledged that (it’s a simple gesture), not that I was expecting anything grand. Overall, it was a pleasant stay, and this hotel will be on my favorite list of hotels next time I am in Manila.

Self

10/10

Exceptional

19 Mar 2025

Raymond

Located outside the tourist areas in a clean, safe neighborhood that I enjoyed walking through. Calling a Grab was easy and sometimes available before I could get to the ground floor. Several major malls within a 30 minute walk or 10 - 15 minute Grab ride (due to traffic in those areas). Rooms were decent sized though cost possibly a little higher than what might be expected for Philippines. Showers were always hot and service in the hotel very responsive. Many restaurants available for delivery throughout the night.

24 hour gym was great value with professional equipment and decent assortment of dumbbells. On site laundry was nice too though only accessible til 10 pm and required staff to start the wash / dry cycles.

I stayed in a variety of rooms and floors for about 1 month here. Overall I think its a good base for exploring the greater Manilla area without being trapped in a high traffic zone or a noisy area with high foot traffic.

Only 2 criticism is the internet speed and elevators. 2 of the three elevators are for guests. However, they are quite small and a bit slow. During the day it can take excess of 10 minutes just to get to the ground floor from any other floor. Also internet through stay was quite slow at speeds of ~10 - 20 Mbps if I recall. High enough for normal browsing but sometimes not sufficient for streaming services.

Self

10/10

Exceptional

18 Mar 2025

Eric

The room was modern and spotless clean. Also, the location is also a

Partner

10/10

Exceptional

28 Feb 2025

De Aundra

Excellent Stay Clean

Business Self

10/10

Exceptional

25 Feb 2025

Salvacion

Staff were friendly & helpful. Breakfast was excellent too.

10/10

Exceptional

13 Feb 2025

Maricel

Great Guest services, friendly, safe.

Leisure Self

8/10

Excellent

09 Feb 2025

Verified traveler

Overall, good stay. A bit of problem in the bathroom since the shower water overflows out from under the glass. Sink is too low. There were some water leaking in the toilet.

Partner

10/10

Exceptional

06 Feb 2025

Maria

The hotel is ver well kept, hotel staff has excellent customer service and even their front guard dog Candy is very amiable. Breakfast is really great, they changed their breakfast menu everyday. Will come back again to stay.

2/10

Poor

31 Jan 2025

Maria Aurea

NOT PET FRIENDLY! Do not be deceived

The property is suppose to be pet friendly. I called 2 hours in advance of arrival to make sure it was and was confirmed by someone from I spoke to from Reception. She said it was pet friendly and that I had to pay 1,500 fee for the pet. Upon arrival with our dog, we were told that the room we booked was NOT pet friendly. We booked their most expensive 2 bedroom apartment at that. They also told us that the fee was 3,000 and not 1,500 as I was told earlier on the phone. They also asked as for our pets vaccination card which was not specified as a requirement. Of course we didnt have it because I did not know it was required. I asked to speak to a Manager who said we would be allowed to bring our pet and he waived the pet fee. Aditionally, we arrived a little after check-in time of 2pm but was told it was still being cleaned. We waited for 2 hours! and only allowed to check in at 4pm. For a hotel that advertises itself as pet friendly, their only restaurant, a coffee shop for breakfast, WAS NOT friendly. There is no outdoor space which is typical to be seated at if you have a pet. So even though our breakfast was paid for, we decided not to eat and checked out at 6:30am. I WILL NEVER go back or recommend this place to anyone.

Partner

8/10

Excellent

31 Jan 2025

RODERICK

Most of the staff are friendly and helpful. Their pool is under renovation but they go out of their way to arrange the use of the pool from another hotel. Only has 2 elevators so there could be a wait during busy hours.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2025

Jeanne

Great hotel !

Business_and_leisure Self

10/10

Exceptional

13 Dec 2024

Eric

It was a nice clean facility with courteous staff

Leisure Partner

10/10

Exceptional

08 Dec 2024

Rachel

Excellent stay at Citadines Roces Quezon City. The room is clean and new. And as a hotel at the same time a service apartment is a great experience and very convenient for those who like a long staycation. Their staff are friendly and a breakfast buffet is really good. And as a furparent a sweet stay with my pet is a big point in us. Off course lets also do our part to be a responsible pet owner, follow the rules of the hotel and be considerate for others because Citadines open their door as a pet friendly hotel so we have to appreciate in both ways. Highly recommended for those near in QC area.

Leisure Pet

8/10

Excellent

25 Nov 2024

Dianne

Great location in a busy area. Friendly staff.

Leisure Family

10/10

Exceptional

20 Oct 2024

John Patrick

First time staying at a citadines and i love how cozy this place makes you feel!

Leisure Partner

8/10

Excellent

14 Oct 2024

Iacopo

Nice and clean room

10/10

Exceptional

27 Sep 2024

kai ming

Decent studio

10/10

Exceptional

06 Sep 2024

Lenny

Excellent

Leisure Family_with_children

8/10

Excellent

23 Jul 2024

Verified traveler

Worst receptionist for Ascot group of hotels/

Vannie from reception could be thoughful when giving information to their guests. I am particular with the use of words and facial appearance since I am a frontliner and deal with people all day.
I booked 3 rooms in Citadines thru Hotels.com around 1pm and arrived in the building between 4:30- 5pm on the same day.
Me: Hello, we are here to check-in.
Vannie (reception): Welcome. Ah since it’s a last minute booking the rooms are not yet ready. Actually (looking on her monitor), two rooms are ready but the third room is still being cleaned.
Me: It’s okay. Can we check in now and get some rest while waiting for the other room? Just give us a call when it’s ready.
And the conversation continued until we were checked in. I could not help but not to be pleasant with her during the time. I was annoyed right away when she used the words “because it was a last minute booking…”
Does it matter if it was booked on the same day?

Vannie could be nicer with her words. My impression was we were being blamed that it was a last minute booking. Their check-out policy is 12noon or latest 1pm. They had plenty of time to clean before we arrived. My point is how she said things. Not a single word to apologise for the delay with the third room. Her facial expression could not hide her thoughts. She was all smile but ironic with her words. And yes, during our check-out the following day she was at the reception again. Quite a sarcasm with her facial expression.

Friends_and_family Family

8/10

Excellent

20 Jul 2024

Ana Loella Cuenca

Property was well kept. Room was clean and comfy. Although, abit disappointed as we requested for airport pickup and even sent our flight details but no one was around to pick us up. Not as responsive as Somerset Alabang team where I stayed previously.

Business Family

2/10

Poor

02 Jun 2024

Anthony

I didnt like the lack of communication, performance, and efficiency, food was okay but not to the standard I think the hotel would like to be at

Leisure

10/10

Exceptional

19 May 2024

Rodney Alan

No complaint from us