Name: Torre Venezia Suites
Address: 170 Timog Aveue Corner Scout Santiago Street, Quezon City, 1103, PH

10/10

Exceptional

16 Jan 2024

Jeffery

the hotel is clean and all the staff is very approachable and friendly.

Friends_and_family Family

6/10

Pleasant

05 Jan 2020

Verified traveler

somewhat comfortable due
to neighboring place to dine in .

Self

10/10

Exceptional

01 Oct 2019

hansik

Very COMFORTABLE!

You will never regret booking to this stay, very clean, easy to access, has a nice view over the windows. The Aircondition is great and the service is very good but you need to call on their agent for details, especially which Loft you booked. Example LOFT A, B, or D. Actually I stayed at LOFT D.

6/10

Pleasant

16 May 2019

Steve

A little over priced for the hotel

Partner

6/10

Pleasant

16 Dec 2018

Jason

Mediocre

The hotel requires a 1000 peso deposit in cash. They do not accept credit cards for the deposit. Be warned! The room was actually nice. It had a balcony and quite roomy. Getting up to the room is a little confusing since they have several banks of elevators. The restaurant wasn't very good and the service was mediocre. Upon check out, they require you to wait while they check the room. They said 2 hand towels were missing and I had to pay for them. I don't recall any hand towels being in the room and didn't have time to argue with them, since i had to leave for the airport. It left a bad taste in my mouth. I would suggest trying a different hotel.

The Wifi only works in the lobby.

The was a water stain on the wall from the A/C unit

2/10

Poor

25 Nov 2018

Kevin

The Hotel itself is very old and outdated. They only have 1 elevator working during my 6 day stay. I had to wait for it at least 10 minutes every time. The hallways are hot and NO AC. ALL their gym equipments are old and falling apart. The gym itself is NOT air conditioned:(

Leisure Self

6/10

Pleasant

25 Nov 2018

Verified traveler

not so good

Family

8/10

Excellent

08 Nov 2018

Graham

A lot of traffic noise but a generally good place to stay and conveniently located.

2/10

Poor

27 Oct 2018

Verified traveler

Unfortunately i have to move to another hotel because there's cockroaches in the room I'm occupaying, despite the housekeeper tried twice to fumigate the room it didn't solved the problem. They said they will move me to another room and i requested to see it first but toilet have some leak which i declined for health and safety reason. I didn't get any refund from the hotel since i paid it in advance. But definitely going back to that hotel.

2/10

Poor

22 Oct 2018

Nina

Towels are worn out, no wash cloths, ran out of toilet paper with no spare seen, hot water is cold, had to change rooms due to no hot water. Temp is hard to control, either too hot or too cold.
I was separated from my children, I booked 2 hotel rooms, I was on the 4th floor and my boys were on the 7th floor.
When I checked out and had to use the bathroom in the lobby, it was filthy, no toilet paper, no seat cover, no soap and no towel paper to dry. How rediculous is that.

2/10

Poor

13 Oct 2018

Verified traveler

Absolutely disgusting.The room was infested with bugs,the water was cold in the shower and the noise from outside was intolerable.The food for breakfast was always cold as well.I will never stay in that place ever again.

10/10

Exceptional

29 Jun 2018

R

Friendly staff.

The staff was very accomodating. There’s a laundry service right beside the hotel that offers same day service (I seriously recommend using them if you need to do your laundry asap!) The hotel is near restaurants and right beside a 7-11 for those who need something to snack on quickly or forgot some important travel needs.

8/10

Excellent

11 Jun 2018

CECILIA

Nice hotel in that part of Quezon city. Please ensure you book at the \"hotel\" area lower than the 8th floor. All others are old apartments that have been lived in and are being rented out. We made that mistake, and we were glad the hotel staff was very nice to cancel that booking and transferred us to the \"nicer\" hotel area- on the 4th and 5th floor. Staff are very pleasant, helpful and solicitous. Will help with airport transfers. Special shout out to Anne Dacuycuy. She was very helpful, efficient and nice.

8/10

Excellent

07 May 2018

Paul

Staff was very friendly and accomodating

6/10

Pleasant

04 May 2018

Verified traveler

Nice hotel and lobby, but could improve on the cleanliness of the room.

10/10

Exceptional

08 Dec 2017

Verified traveler

Nice hotel large rooms

Nice large rooms very friendly and accommodating staff.

8/10

Excellent

18 Jul 2017

ashley

My stay

Shower handle came of in my hand folirst time turnd on. Bathroom not bathroom but wet room so when you have a shower the bathroom floor is covered in water and sope the floor tiles are also slippery.

Partner

10/10

Exceptional

31 May 2017

Marno

Would definitely go back!

I had a panoramic room. Room was clean and comfortable. Very modern and staff was very accommodating. Had no issues during my stay. If I had to make one complaint. The breakfast offered, could of had a better selection.

6/10

Pleasant

08 May 2017

Tony

Needs Work

I just spent a week in this Hotel, The staff are friendly and helpful but attention needs to be paid in several areas. It doesn't matter what time you go to breakfast the food is cold so if you going to do breakfast deal ask yourself if you want to pay that much extra for an omelette ( The only fresh cooked item can get ) and a glass of tang that substitutes for orange juice. The pool is good and well maintained. The air conditioners work well but the room itself leaves a lot to be desired in cleanliness and my partner got a few bed bug bites and wasn't amused.

4/10

Poor

31 Dec 2016

Verified traveler

Just nice

Room is big. Toiletries are just good enough. Its a mix of condo and hotel rooms so in terms of privacy not really good.
The place is very accessible to all food places and shopping malls.
The staff are superb. They are very pleasant and friendly.

4/10

Poor

10 Dec 2016

Family of 3

Ipies.. new room ipies...

Left hotel due to ipies in family suites. Hotel staff was unable to find another suite without ipies problem.

8/10

Excellent

20 Aug 2016

Verified traveler

The rooms has already seen its fair share of years but its very well maintained. The staff were very accommodating and courteous.

6/10

Pleasant

20 May 2016

Verified traveler

NZ Traveller

Room was spacious (we booked 1 Junior suites).
Had big walk-in shower but nowhere to put stuff e.g. soap, shampoo, hooks for towels. Hand basin had big crack in it. Glass in the bathroom needs cleaning.
Was surprised to find no in-room safe. And fridge kept everything nice and warm... LOL.
Had dinner in restaurant - ordered from menu got given wrong item, they tried to fix it by putting meat on different plate, still had wrong sauce in it and didn't match menu.
But apart from these gripes, cheap restaurants just up the road. Staff were friendly and welcoming.
Unsure if we would stay again...

Partner

4/10

Poor

27 Apr 2016

Verified traveler

Average hotel with some issues

The room was fine and rather spacious - though don't expect anything luxurious though, towels are a bit rough and there was an issue getting hot enough water in the shower. Location was convenient with food options nearby, which is good because I wouldn't recommend eating at the hotel. Was hard pushed to find anything at the breakfast, made to order eggs and toast with butter and a cup of weak coffee were the most appetizing options, the rest looked like a curious mix of Filipino and Western dinner main courses. Phones were not working during my stay, and internet was up and down. One of the elevators was also broken. It's not expensive, but would recommend other options in the area; while I was not too thrilled with the Cocoon hotel either during my previous trip, it was the better one of the two.

10/10

Exceptional

13 Jul 2015

C. Richard

So NICE-stayed THRICE!

So nice a first night; stayed two additional nights! Quiet, classy, top front desk, liked 7-11 2-feet next to hotel, sweet gym-next to pool-great design in that. Wonderful breakfast buffet-menu changed slightly each morning.

8/10

Excellent

20 Apr 2015

Andrew

Good central location

Overall good with a view little problems at check in with the correct room type

10/10

Exceptional

23 Mar 2015

Russell

Great people, quiet and comfortable

Stayed for 2 weeks. Good food reasonably priced in the 10th floor restaurant. The most comfortable bed in any hotel I've ever been in. People were all very helpful and friendly. Close to many good restaurants and local nightlife. Excellent service. Many thanks to all the staff. Needed a drain at the opening in the shower in room 413 where I stayed.

6/10

Pleasant

02 Jan 2015

Verified traveler

Needs major renovation

No slippers. Staff said it was out of stock.
Room was too dark eventhough all the lights were turned on. They still have the traditional TV, cable didn't have good reception.

4/10

Poor

01 Jan 2015

Cecille

Good hotel but high price for less

the breakfast was terrible....it would have been better if it's buffet for the price of hotel inclusion......the room was hot and the fridge was not working...Thanks to the help of the staff and everything went well......the parking is safe however, it was too deep down and small car might not able to make it, only 4 wheeler and only tall vehicle can park there.......Location is very good as it is walking distance to most of the night life and convenient stores...

8/10

Excellent

25 Dec 2014

Travis

Great place if you need to be in QC

I was moving into a condo in the same place and needed a room while the condo was being prepared. I figured it would be convenient.

One thing to keep in mind when traveling around the world is things all all relative. A great place in Paris is different than a great place in the Philippines. I spent a good part of the last 8 months in the Philippines and I would consider this a great place to stay.

I booked with the phone app with no issues. Check in an service was easy and the people were helpful. The room was comfortable and clean even thought I purchased one of the cheapest rooms (no windows). There as more than enough room and it was more than comfortable for a multi night stay.

Overall I had a good experience.

10/10

Exceptional

23 Dec 2014

casey

Great hotel, helpful staff

I dont know why some people rate this hotel low sometimes, this is always my go to hotel and i stay here every time i visit the philippines, pool, free breakfast, gym, spa, it has it all and each room really has that suit feeling. i stayed in all rooms except the 1/2 bedroom apartmento.

8/10

Excellent

01 Dec 2014

Frank

good hotel

Hotel is clean and the staff are friendly. The pool is nice. The only problem I had with my room is that it didn't have a window, for me that's a bit weird and slightly depressing.

Family

6/10

Pleasant

01 Apr 2014

Ronald

Hot at the hallway, no ac. Reception area bad

Kind of scary, no AC at reception area and at the hallway while waiting for elevator. Wi fi network terrible. Not worth the price, should be a lot cheaper.

10/10

Exceptional

29 Oct 2013

Alvin

Highly recommended

8/10

Excellent

18 Dec 2012

Ed

Great for families!

Torre Venezia is an excellent deal if you are traveling with family. We booked a 2-bedroom loft which suited our family of 3 adults and 2 children. This room also has a kitchen so it's great if you're planning on staying in the city for a long time.

6/10

Pleasant

10 Dec 2012

Sydalg

It is okey for a family of 4

This is good if you are looking for a place to stay with more than 2 people and a place to rest.the loft AC is not working well.this is suppose a unit and basic supply of dish detergent,hand towels and coffee or tea supply should at least be supplied.Other than that it is a place that you can just sleep and rest to do errands around Quezon Avenue or Timog Circle.

Family

10/10

Exceptional

16 Oct 2012

Verified traveler

Treated like real person

The politeness and courtiousness of front counter a credit to them all. Very clean,well maintained by polite well presented staff .We thank them very much and certainly would come back again.

4/10

Poor

30 May 2012

MLA_Traveler

Comfy beds, don't expect luxury, a hit & miss

This hotel was a total hit and miss. If you just want a place to sleep, Torre Venezia might be good for you. If you expect more from your hotel, then read on. Stayed at a 2-bedroom loft suite. Pros: Comfy beds and linens; cleaners next door who pick up and deliver to your room; large fridge; microwave; eating utensils; currency exchange at front desk; great location with eateries nearby. Cons: Only one really old, small, bulky TV in a 2-bedroom suite (most hotels for the price I paid have at least a flat-screen TV in the room and in the living area); smell coming from downstairs bathroom; temperature controls were broken in upstairs bathroom (the shower was either too hot or too cold, so we had to take cold showers since that was better than the weird smell downstairs); horrible check out procedure (hotel policy is to check guest room before check out -- we were detained for 30+ minutes because whoever checked the room said the towel count was off, so we would need to be charged for missing towels. We said we didn't take towels, so double check. After about more than 10 minutes, we were told the towels were found -- really bad experience -- checkout should be fast!) Also, while waiting for check out, there was a promotional video in the lobby showing that the hotel had rooms with contemporary design, and flat screen TVs. We DID NOT get that. We transferred to BSA Twin Towers after Day 3. For about the same price, it was a much more pleasant stay.

6/10

Pleasant

22 May 2012

Verified traveler

Waiting............. for Elevators

Elevators are noted for breaking down regularly and are small, poorly airconditioned and slow.
In addition, there are no back of house elevators so all housekeeping services aldso use the same facilities as guests. This means that you will spend a considerable amount of time waiting in the hot, stuffy corridors waiting for the elevators.
It can take up to 10 minutes to get out of the hotel, or you could jog down 20 flights of stairs, your choice.
Also - When we left the staff tried to charge us for a face cloth they claimed was missing. We refused to pay and did not appreciate being accused of theft of such a worthless item.

8/10

Excellent

04 May 2012

Verified traveler

Torre Venezia

The Hotel is in a good location. The restaurant is now open for lunch and dinner. The elevators break down often and there is no AC in the hallways or elevator.

6/10

Pleasant

22 Apr 2012

kwm

Just ok

Our room was freshened up from a year ago when we stayed here. but of course the price had gone up as well. The breakfast was not what I was hoping for. They should just bring what they have rather than ask what you want. Most of the things on the limited menu they did not have. The pool was under renovation, and it wasn't easy to get a straight answer as to when in would be back in service. Having two bedrooms and two baths is nice for low extra cost, but be prepared to climb stairs. The staff is still kind and helpful, but the highlight is still the view from the small balcony .

6/10

Pleasant

28 Feb 2012

Verified traveler

My experience with Torre Venezia Suites was place was clean. However their breakfast they serve are very small portion I don’t why? Foods are cheaper in the Philippines’s. If you are a big eater that will not work. The amenities in the building open late, so if you a morning person this will not work for you. Supplies for your room are hard to get everything extra charges. We are party of five and they are only giving us 2 set of towels, maybe they wants us to share? And even thou you have a request for extra bed and leave mgs to arrange ahead of time, it will not happen. We still have to wait in the lobby for haft hour to set the room, do you believe that. Light in the bedroom are not working. Sorry it’s not worth paying your rate.

6/10

Pleasant

27 Jan 2012

Verified traveler

Convenient location

Convenient location to areas we needed, but very poor housekeeping service. Refrigerator was off and smelled so awful, had to call housekeeping to have it clean and disinfected when we checked in. Rooms should be checked for cleanliness prior to guest checking in and we even had a late checked in and room was not properly clean including the non running refrigerator. Glass and utensils for breakfast served not clean still with dried food. Hotel have a lot of potentials but ruined by poor housekeeping service.

6/10

Pleasant

23 Jan 2012

Verified traveler

Very friendly front desk staff

Very poor housekeeping service. Mostly amateur housekeepers. I was in the room while one housekeeper was cleaning bathroom and I saw her use the toilet brush used also for the sink, I corrected her and she said it was rinsed anyway. Some make faces showing bad attitude. Housekeeping need professional training and customer service. Front desk staff were very friendly but at night nobody is answering the phone.

6/10

Pleasant

22 Jan 2012

Verified traveler

Need housekeeping improvement

Good to have a place to spend the night. Housekeeping service need proper training how to do professional cleaning. The refrigerator turned off and smells very bad. Housekeepers are so amateur and not professionally trained. Desk personnel are very friendly but at night very hard to have someone answer the phone.

8/10

Excellent

06 Jan 2012

Verified traveler

The Torre Venezia Suites - Good value

The hotel was nice and a good value for the price. Only a few negative points during my stay. The Front Desk checked us into an unfurnished room on a floor that was under remodeling. Once we were settled I would say the staff was adequate and the room was nice.

8/10

Excellent

06 Dec 2011

Verified traveler

Manila experience

The hotel is nice but I hope next time they give me a room with window.......attention is excellent and the employees are extremely kind with tourist.....specially if yuo are a foreigner......I would come back to the same hotel.....

4/10

Poor

03 Dec 2011

Verified traveler

Definitely, not coming back!

It's the worst hotel that I stayed in, the check in process was fast but suddenly the front desk agent asked me to pay the parking of P150 a night, for me parking should be complimentary to the guest, then we went inside the room and no hot water, a guy came and fixed, the parking was soooo steep that u would think its the road to hell! The basement parking sucks big time, so we ended up parking at the side of the road hoping no drunk driver would bang the car, this hotel doesn't have an outside call! They can't even connect the call to ur room which is ridiculous!!! The beds slide on the floor bec it's not even carpeted, the cushions on the couch slides down, the bathroom floor gets very wet bec they did not made a division on the shower and toilet bowl only a curtain that doesn't even meet the floor so the water ends up crossing the toilet bowl side and the vanity, they don't even have a magnetic card for the room, it's just an ordinary door knob and key, that makes me worried every time I leave..the only thing I like was the wifi, at least it worked. But I would not recommend this hotel to anyone, and I will not come back even if it's the only hotel available in Manila! No freakin way!

4/10

Poor

18 Oct 2011

Verified traveler

Torre Venezia Suites - keep looking

First the good: Room was well stocked with a flat panel TV, fridge, microwave, basic dishes. The staff is plentiful and friendly. The location is near to the areas I needed to get to. Breakfast was decent and delivered promptly.

Now the bad, and why I would discourage staying here:

I requested a queen or double bed at booking - request was not met. Oh well, maybe it wasn't available. Anyway, upon arrival, I noted the room to be modern with the conveniences mentioned above Good! I take off my shoes only to slip and hurt myself on the tile floor. My bad. I take my socks off to improve traction, and on climbing into the admittedly well made and clean bed, I note that the floor is FAR from clean as I have to wipe my feet off to avoid tracking someone else's short and curlies into bed with me.

Later, I try to order a pizza. Can't call out. Call the front desk? \"We'll call the pizza place for you and connect the call through to your room. Only 15 pesos for 3 minutes.\" Whatever, no problem, right? Well, they apparently couldn't figure out how, so I can't call out. Fine. So I order online, and arrange for the pizza company to call the front desk to confirm the order. Pizza company emails me to tell me that the front desk is not answering the phone. Fine. I walk down to the shop and get my pizza in person.

Then the phone calls. Endless. \"Hello sir, are you in your room.\" Why yes, I am, being that you called my room and I am talking to you. Calls for this, calls for that. Just leave me alone please!

Things are broken in the room. The lamp is physically broken, the shower handle is busted. Nothing big, I guess.

My laptop's battery is bad, so I have to leave it plugged in. Well, the cleaning staff has some OCD compulsion to unplug EVERYTHING in the room EVERY day. Lamps. Fridge. Microwave. My laptop - which of course, immediately powers down everything I'm doing. I'm not stupid enough to leave work unsaved, but it's annoying.

Place is noisy. Not sure if there's a disco on one of the floors, but I can hear the throbbing bass all night and I'm on the 16th floor! If you've ever traveled in Turkey you know what I'm talking about.

So finally, the last straw. Due to the tile floor, I slip and kick over a glass at some point. It shatters, I clean it up and throw it in the trash. No biggie. Next day I get a phone call.

\"Sir I have a concern. Housekeeping found a broken glass in your trash and you must pay only(a trivial amount of pesos for it).\"

And here's where I draw the line. Even though I'm paying TOO much for this room, I can deal with annoying things like it not being clean, things being broken and the staff being friendly but incompetent. No problem. But one pet peeve I have is being nickel and dimed. The room is ALREADY over priced not just for the area, but for the amenities and service received. I've paid 137 times the value of drinking glass (which admittedly I broke) for my few days here and you really feel the need to demand more money from me? I will pay for it. I was also planning on leaving 5x that amount as a tip for the effort of these people (and the poor girl who's entire job it is to sit in the elevator and push the buttons - I'm glad she's employed but I couldn't do her job).

Long story short - you can save some money and go someplace cheaper with better service, or spend the money and go someplace more expensive with better service. Either way, you get better service than you get here.

2/10

Poor

17 Jun 2010

Verified traveler

Torre Venezia

Not recommended