Name: Villas at Hawks Cay Resort
Address: Hawks Cay Boulevard, 61, Duck Key, 33050, US

2/10

Poor

28 Jul 2026

Hoari

Due to maintenance issues, we had to be moved three times; the rooms were full of dampness and had bathroom leaks—I’m going to post videos of the place as proof. They told me they wouldn't charge us for everything we’d been through, yet after we left, they charged my card anyway. Now I have to file a dispute; unfortunately, it was a very bad stay.

2/10

Poor

27 Jul 2026

Lisa

every day we had a new disaster the elevators broke twice. There was nothing to do for kids. None of the activities were there that was mentioned online our room was completely different. The restaurants were not kid friendly and extremely expensive no entertainment or anything to do after 10:00. made six balls in four days for things that were wrong with our room.

6/10

Pleasant

18 Jul 2026

Jill

The property has gone downhill the past few years. The staff is not helpful. I paid for a Waterview room and I received one of two units that faced the main road. Immediately called down to the front desk and was given the runaround for two days and then they never followed up after that. Nepal was so crowded that we couldn’t even get a seat the first day. There were so many people in the pool. The water was cloudy.

Family_with_children

2/10

Poor

11 Jul 2026

Imara

I was very disappointed because the villa I received was not the one I had reserved. This was extremely frustrating.

The villa assigned to me was a two-story unit with no bathroom on the ground floor. I was traveling with my elderly parents, who were unable to use the stairs, making the villa completely unsuitable for our needs.

The listing and reservation details never indicated that the villa was a two-story unit. There were no photos or information showing that the accommodation had stairs, so I had no way of knowing I was booking a two-level villa.

I spoke with the hotel staff, but they told me they could not help because that was the only villa available. They also said that no guests would be checking in or out during the entire weekend, so they would not be able to move us to a different villa, not even the following day.

Overall, this experience was very disappointing because the accommodation did not match what was advertised, and no effort was made to provide a reasonable solution.

Family_with_children

8/10

Excellent

07 Jul 2026

Jessica

Unfortunately due to unforeseen AC problems, we were downgraded from a 3 bedroom villa to a 2 bedroom villa. They were able to also get us a bedroom in the hotel to accommodate our other guests - which on 4th of July weekend was awesome. The villa itself wasn’t the cleanest, but we made due with what we had. Outside of those things, we had an awesome time. The food, the pool, the lagoon - great!

Family_with_children

2/10

Poor

05 Jul 2026

Emilio

How to begin? So many things wrong!
Poor services and front desk take forever to answer the phone. Also, the front desk has no customer service politeness.
The first night was a disaster! When I was putting away the trash under the sink a big cockroach said “hello” to us!
The apartment desired cleanliness, especially the floors, very dusty and crawling little bugs. The bathrooms were missing hand soap. The kitchen was missing kitchen towels, stove mitten. The first 2 days was useless calling the front desk to resolve these “little” issues. No one came to fumigate the kitchen/apt floors, and bring what was missing. After my husband went personally to the front desk, we got some towels! But that’s it!
We stayed at 5102 apt and The 2 bedroom were small and tight, poor storage. The twin bed bedroom had no outlets behind the night stand and the lamp was just decoration since wasn’t plugged. No place to plug your phone.
Also, the bedroom window blinds were not working/broken and literally I had to use my hands to close each single blind. No window curtain!
The “master” bedroom only had one night stand so the other side, your phone had to be plugged and left on the floor. The closet is very small.
The resort is not cheap and doe not justify paying for the quality of your stay.
Ah! The Internet sucks, as well TV channels.
Definitely not coming back to this resort ever again!!

Family_with_children

10/10

Exceptional

03 Jul 2026

Adriana

Muy lindo lugar lo recomiendo mucho para disfrutar en familia muy relajante

Family_with_children

6/10

Pleasant

28 Jun 2026

Lisa

Crowded pool. Very slow food service - angler & Ale took 2.5 hours to Bring food and they only checked on our drinks once during that time. Would stay in i

2/10

Poor

21 Jun 2026

Steven

The villas were not as described in Expedia. No blackout shades. Don’t plan on sleeping late. Window treatments broken and a lot of light comes through. The golf cart pickup is spotty at best and the villas are a long hot walk from main resort attractions. There was a family of 40 having a photo shoot behind my villa and set up camp there for 4 hours. Sitting on our porch steps as well. Called to complain and security never came. There was poop in the lagoon….i think it came out of babies diaper. Gross. For $750 a night not worth it. Not even hand soap in the bathrooms……and could never get them to fill the empty body wash and conditioner containers in the bathrooms. Horrible stay.

Family

8/10

Excellent

18 Jun 2026

Jack

Very quiet laid back resort.

Friends

10/10

Exceptional

18 Jun 2026

Brandy

Love staying at this location. Marina, pools, water views and has something for everyone. They are renovating here and there for improvements.

Family_with_children

10/10

Exceptional

16 Jun 2026

Douglas

Liked everything about the property
Staff was friendly

Family_with_children

10/10

Exceptional

01 Jun 2026

Antoine

Everything!!!

Partner

6/10

Pleasant

27 May 2026

Verified traveler

Credit card machine not working causing major issues

10/10

Exceptional

25 May 2026

Michael

How you don't really have to leave the property. There's amazing food and a lot of things to do on site.

Family_with_children

10/10

Exceptional

16 May 2026

Don

The property was beautiful, clean, and a short distance from many great adventures in the keys.

Partner

10/10

Exceptional

03 May 2026

Lexis

Great

Family_with_children

10/10

Exceptional

03 May 2026

Huber

Me encanto el lugar, las villas tienen muchas comodidades. Muy bien equipadas. En general el hotel muy limpio, muy amables el staff.

Friends_and_family Friends

6/10

Pleasant

03 May 2026

Mary

Beautiful property. Our room was nice but the doorwall screen doors were not in the track and once they came and repaired them they didn’t even close together…. It’s as if they didn’t have the right size installed. Light bulbs were out and they promptly came and installed working ones. I don’t believe they ever steam cleaned any of the furniture because the armchairs were filthy for as much money as you pay, You would like to be able to sit down on something that feels and looks clean. The exterior property was beautiful. The staff was extremely helpful. Never had any issues with questions or getting help with anything. They were very helpful and accommodating.

Family

4/10

Poor

26 Apr 2026

Heather

No clean product for the kitchen area, dish seemed to a be little dirty. Could have to better upgrade, no extra sheets for the fold out couch. The Fold out couch very unfortunate.

Family_with_children

2/10

Poor

17 Apr 2026

Minah

Bad staff

Friends_and_family Family

2/10

Poor

11 Apr 2026

randall

This property has a big effort to bring it up to the rate they charge. Needs maintenance, more staff, food quality is awful.

Family

4/10

Poor

05 Apr 2026

Alyssa

We booked a newly renovated 1 queen bed and 2 twin, 2 bedroom villa. The twin room was SO small they had the beds touching each other pushed into a corner, and there was only about 12 inches of space between the bed and wall to walk to the bathroom. No room for luggage, and they had to be put in the closet. There was a dresser that we had to put in hallway bc we couldn't even open the door all the way. Pictures were very deceiving. Another family we met at pool booked a 2 Queen room with pullout sofa (family of 5) and they gave them a King room and put air mattresses on the floor. Staff was moody, pool and paddle boards were fun. Book with caution.

Family_with_children

10/10

Exceptional

03 Apr 2026

Bridgett

Great place to relax

10/10

Exceptional

30 Mar 2026

Kelly

We rented 4 Villas for a family event - all of them were perfect for each family - the grounds were clean and there were plenty of things to do around the area - the pool was very cold which we weren’t prepared for so we spent more time in the hot tubs but all in all it was a good place to stay for a large group.

Family_with_children

10/10

Exceptional

27 Mar 2026

Jerry

Was nervous since there was mixed reviews but glad we took a chance….and we are picky☺️The property was very clean and well maintained and really cared about making their guests happy! My teens loved the cay and renting the paddle boards! So much for families to do. Will def be back!

10/10

Exceptional

26 Mar 2026

Lindsey

A great place for families

Family_with_children

8/10

Excellent

20 Mar 2026

Elise

We had a great stay.

8/10

Excellent

11 Mar 2026

Douglas Fredrick

Property was clean and staff were helpful. Would stay again.

Family_with_children

2/10

Poor

11 Mar 2026

Stacey

The 4 bedroom premium villa states that there are 3 queen beds, 1 king, 2 twin beds, and a pullout sofa. The 2 twin beds were not in the villa so we had to tell one of the couples they couldn’t come.

10/10

Exceptional

09 Mar 2026

Robert

All good. No issues

Partner

8/10

Excellent

08 Mar 2026

Paul

The condo was not the cleanest but thats not the end of the world. If you stay in the 5000 series condos its a major hike to the main pool and amenities. Beautiful property and very relaxing.

Family

6/10

Pleasant

08 Mar 2026

Ashley

We stayed in the 3 bedroom house and the floors were so dirty my feet were black after walking from the shower to the bed. I asked them to come clean and the woman has a bucket with a little water in it and that water was black. I’m not sure why they don’t freshen the water a few times. I also saw the house was supposed to have a full kitchen setup but tier wasn’t even a pan to scramble eggs or a pan to heat things up in the oven. Most of the blinds didn’t open or close and a lot of the doors would barely lock because the locks in the French doors would barely secure into the frame. A little disappointing for a “premium house”.

8/10

Excellent

01 Mar 2026

Stephen

The staff were all great and very responsive.
Staying over by the adult only pool vs the main pool with all the kids is like being at 2 different resorts.
We really enjoyed our dinner at the Salt and Ash

4/10

Poor

27 Feb 2026

Matthew

Our unit was in poor condition.

10/10

Exceptional

24 Feb 2026

RICHARD

We loved it

10/10

Exceptional

21 Feb 2026

Vincent

clean villa. great facilities and restaurants!

Partner

10/10

Exceptional

15 Feb 2026

William

It was a beautiful place!! Our family had a great time. Rooms were clean and the location was excellent. Right by a dock where we seen an assortment of fish and a Manatee.

8/10

Excellent

11 Feb 2026

Darcy Leaon

Very nice villa, loved the location. Clean and well maintained. We felt a little neglected by the staff however. Asked for trash pickup and never received it. Also towels.

Leisure Family

6/10

Pleasant

04 Feb 2026

Sarah

When we arrived, we were told they overbooked our room and we were in a regular villa, not a premium 3 bedroom. The units were not updated. We ended up in a four bedroom, which was nice, but the pictures on the website are deceiving because each villa is unique to what the owner has done as far as renovations.

Leisure Friends

2/10

Poor

19 Jan 2026

Beatrice

The “villa” we had rented was more like a run down and dirty 70’s condo. Nice view but facing the highway :( The staff was very unhelpful and didn’t even both picking up the main reception phone. Never sent cleaning crew after we asked.
There were not seats available at the pool or “lagoon”. It is more of a resort for families with little kids than teenagers. Very disappointing given the high price.

Leisure Family

6/10

Pleasant

04 Jan 2026

Natalie

Villa had a great few; toilets don’t flush well; handle on showered were backwards. Never came to clean at all during 5 day stay; had to text number to get anything needed; resort was understaffed; did two fishing charters and caught fish, nothing to bring home; rented paddle boards off site bc ones on site can only used in small area. Pools and hot tubs close at sunset which was a bummer we always live night swimming; golf cart was fun to rent a drive around looking at houses; no where to eat on island besides resort. Have to drive at least 20mins in either directions to get anything so if you like a variety of restaurants or happy hours this is not the place. Front desk is very understaffed; the line was always so long. Lots of people complaining about charges that weren’t theirs. We had it also happen to use. We avoided charging anything to the room bc if it.

Leisure Family

2/10

Poor

02 Jan 2026

Paige

False advertising, understaffed, and poor costumer service. The resort looks like it’s been neglected.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Dana

Amenities are amazing! Beautiful property.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

James

Room was great

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Brady

Spa was excellent. Decent work-out facility. Check-in and out was slow. Had challenges getting delivery.

Leisure Family

6/10

Pleasant

27 Dec 2025

Christina

Resort is lovely. Food is expensive. “Premium” villas are subpar for $1000 a night over the holiday. Paid for 3 bedroom that was supposed to have per our reservation 1 king and 3 queen beds plus pull out. Received a room with one true bedroom with a king bed, 2 closet size rooms one with a hard queen bed, and 1 room with no closet, laundry in it, no dresser and two twin beds. No where for our kids to sleep because I can’t sleep in the middle of the living room on Christmas. Had to sleep on the floor, management brought broken air matress after them sleeping on the floor first night. That deflated middle of night. They gave us a discount after complaints but it was still not what we paid for and stressful for all. Beautiful pool and other grounds. Would probably try a hotel room if we went back.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Kexin

Love their mattress. Happy stay. Everything is convenient. Will come back.

Leisure Family

10/10

Exceptional

20 Dec 2025

Adam

The 3-bedroom premium villa with pool was absolutely amazing!! Lots of space for the kids to spread out and the pool was small but very nice and warm. The resort main areas are beautiful and the staff was all very helpful.

My only complaint would be that they collect a $200 per night hold for incidentals, and then during my stay they also charged my card another $204 and $747 and when I asked why they said it was also for incidentals and it would be back in my account in 3-5 days. That’s a pretty stiff “hold”, if you ask me.

Leisure Family_with_children

2/10

Poor

28 Nov 2025

Andrew

Plain and simple unprepared and unmotivated staff and service. Particularly food and beverage. No one working at the resort cared one bit about any guest staying there. I appreciate the new resort manager listening to my concerns. The list of issues was endless, but what was particularly sad was drunk pool goers going into the $350 Thanksgiving buffet and bringing back plates of food to the pool area.

Leisure Family

10/10

Exceptional

16 Nov 2025

Dana J

great trip. Clean, easy to get around. Good amenities for a family trip.

10/10

Exceptional

01 Nov 2025

Stephanie

The resort must have been in the off season, as we mostly had the pools to ourselves some days, which was a beautiful experience! The villa was fresh and spotless and the staff at the resort were friendly and attentive! This is why we come back every year!

Leisure Partner

8/10

Excellent

24 Oct 2025

Richard

Everything was great. Only bad thing was the mosquitos. Couldn’t really sit on back deck without getting bit

Leisure Friends

2/10

Poor

20 Oct 2025

Daymi

We booked one of the villas, the property was in very bad condition, bad smell, broken cabinets in the kitchen, dirty carpet… we went to the front desk to request a change and the person there processed a change for us from one of the villas to a room at the hotel. He mentioned we needed to pay at that time and contact Expedia to let them know about the change and request a refund. He also mentioned the process was very simple, and Expedia just needed to confirm with them and the refund will be processed right away without hassle. It happened at the end of Sept and we are still waiting for the refund. Every time Expedia reach out to the property no one answer and the refund is cancelled. We ended paying for two bookings, one at the hotel and another one to Expedia and none of them are refunding the original booking. It was a very bad experience in general and we definitely are not going back. The property is not recommended for bad staff work and property condition.

Leisure Family

4/10

Poor

16 Oct 2025

Hafiz

Had to pay $85 to check out an hour late!

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

William

Fun

Leisure Family_with_children

4/10

Poor

27 Sep 2025

Stacie

Was very disappointed in the condition of the room and disorganized among the staff

Leisure Family_with_children

8/10

Excellent

24 Sep 2025

JEANNIE

It was slow season so a lot of things were closed in the area but overall is a great place

10/10

Exceptional

23 Sep 2025

Endy

Best place to stay in the Florida Keys !

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Marshall Sean

Great time great place.

10/10

Exceptional

13 Sep 2025

Jeremy

Complementary dolphin show daily, lagoon is safe option for ocean water swim, wildlife( fish, nurse sharks, manatees) able to be seen off the docks. Drinks are pricey. Variety of activities

Leisure Family

10/10

Exceptional

10 Sep 2025

Brent

The property was beautiful! Plenty of walkable options for dining, swimming, and relaxing. The staff was responsive, polite, and incredibly nice. We will definitely be back!

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Yorniel

Ok

Leisure Family

6/10

Pleasant

01 Sep 2025

Gisella

The one level 2 bd room villa they gave us was very old, not well cleaned , the bed was terrible we couldn’t sleep and the kitchen oven was super dusty and old. Also there is very limited choices to eat, no room service and the lagoon man that helps with the sports was very rude to all, constantly yelling and talking rude to my kids and other kids.
There is no telephone in the room to reach the front desk , toiletries are very low quality and limited . I will say over priced for what you get .

Leisure Family_with_children

4/10

Poor

01 Sep 2025

Yedelis

villa needs major upgrading. there was mold everywhere, no cell signal inside the villa, and the cleanliness was just not there. I wouldn’t blame the cleaning crew, but if you decide to stay, make sure to only rent the premium villas. We stayed at 7203 and don’t plan to ever go back. Please remodel your villas.

Leisure Family_with_children

8/10

Excellent

26 Aug 2025

Timothy

Everything you need is right there, but the sunset townhouse was a a bit old tired(doors were tough to open and furniture was stained)

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

moises

Beautiful property, my main complaint was they made us wait until 4 o’clock to give us the room, because we were told the room wasn’t ready when in fact, he has been empty for days.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

irina

Not enough areas to have fun and the check in was terrible

Leisure Family

10/10

Exceptional

24 Aug 2025

Shannakay

Great stay! Staff was friendly.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Tara

Everything was easily accessible!

2/10

Poor

18 Aug 2025

nelkis

They canceled our reservation two hours before check-in. We had already traveled 7 hours to get there, and without explanation, they canceled the reservation that had already been made a month in advance.

6/10

Pleasant

18 Aug 2025

Neilsen

Don’t eat at their fine dine restaurant, poor prepared food at high prices and if you do don’t ask for the seafood tower is definitely not worth the money

Business Family

10/10

Exceptional

15 Aug 2025

Marnie

Beautiful place

8/10

Excellent

15 Aug 2025

Shahed

Great location

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Marines

Avila wasn’t really equipped to either. There was no detergent to wash the dishes., half used, shampoo, conditioner, and body wash. We’ve been to Hawks came anytime and stated Vila, but this particular one was in Great.