Kathie
My stay required **three separate room changes**, each due to conditions that were entirely unacceptable for any guest, let alone someone traveling for business.
**Room 1: The bathroom was in unsanitary condition, with pieces of the shower lying on the floor
**Room 2: A strong, unpleasant odor hit me immediately upon opening the door, making the room unusable.
**Room 3: Although initially more acceptable, I discovered a dirty towel when preparing to shower, indicating a clear failure in housekeeping standards
I was scheduled to stay for an entire week for a business trip, but the conditions made it impossible to remain on the property. It was not feasible or reasonable to expect a guest to stay in such conditions for the duration of a week-long stay.
Despite the severity of these issues, **I did not receive a refund**, and I have been unable to reach either the General Manager or Assistant General Manager. The contact number provided was non‑functional — it simply repeated.
This experience reflects significant failures in quality control, housekeeping, oversight and quest support. I expect management to take responsibility for these issues and ensure corrective action is taken to prevent future guest from experiencing similar problems.
**Room 1: The bathroom was in unsanitary condition, with pieces of the shower lying on the floor
**Room 2: A strong, unpleasant odor hit me immediately upon opening the door, making the room unusable.
**Room 3: Although initially more acceptable, I discovered a dirty towel when preparing to shower, indicating a clear failure in housekeeping standards
I was scheduled to stay for an entire week for a business trip, but the conditions made it impossible to remain on the property. It was not feasible or reasonable to expect a guest to stay in such conditions for the duration of a week-long stay.
Despite the severity of these issues, **I did not receive a refund**, and I have been unable to reach either the General Manager or Assistant General Manager. The contact number provided was non‑functional — it simply repeated.
This experience reflects significant failures in quality control, housekeeping, oversight and quest support. I expect management to take responsibility for these issues and ensure corrective action is taken to prevent future guest from experiencing similar problems.
