Name: Hyatt House Fresno Campus Pointe
Address: 5078 North Chestnut Ave, Fresno, US

10/10

Exceptional

15 Jul 2026

Julia

Clean room. Check in staff was exceptional.

8/10

Excellent

15 Jul 2026

Alfred

Good stay

Family_with_children

8/10

Excellent

13 Jul 2026

Caroline

All good

Family

10/10

Exceptional

12 Jul 2026

Mario

Great place to stay, friendly and helpful staff. I recommend it to a friend.

Family_with_children

10/10

Exceptional

12 Jul 2026

Goly

I didn't stay here overnight. I booked and checked-in for my sisters coming in from out of town because my apt AC was no bueno for the summer night warmth for guests.

I did wait in the room for their arrival into the evening though. My only complaints are the 2 long strands of brown hair I found wedged on the back corner of the desk chair and between the ottoman and couch, and one of the glass on the counter next to the coffee machine was stained from what seemed like wine or grape juice. Nothing that ruined their stay nor my opinion of safety and comfort of the hotel.

Other than that the room was mostly clean and welcoming to me, and comfy when I waited for their arrival. The staffs were welcoming and friendly. The best thing is that there's a variety of restaurants to choose from within walking distance, Starbucks, a movie theater, stores for essential needs within close driving distance, and it's close to the exit and entrance of the 168!

My sisters fully enjoyed their stay and I wouldn't mind booking for myself, if I was coming in from out of town.

10/10

Exceptional

12 Jul 2026

Donghyun

So clean

Family_with_children

8/10

Excellent

10 Jul 2026

Caroline

Good

Friends

10/10

Exceptional

08 Jul 2026

Nadine

We booked this hotel to stay while we visited Fresno State. The hotel it directly across the street from the Save Mart center and the school. The hotel is very nice, clean, with modern rooms. We booked a studio and it was perfect for 4 adults with still lots of space. The hotel is surrounded by lots of options for lunch, dinner and coffee. The hotel has a bar and lounge area for beers and cocktails. In the morning there is complimentary breakfast with hot and cold breakfast. We used the gym but didn't have time to use the pool but it was very nice and clean. Tables chairs and loungers surrounded the pool lots so room for everyone. The staff was great very welcoming and courteous, we were greeted every time we walked in or out and they were very helpful answering any question we had. Our son is starting his freshman year at Fresno State and this is the hotel we will be staying at every time we visit.

Family

10/10

Exceptional

08 Jul 2026

Alexander

.

Family

10/10

Exceptional

06 Jul 2026

Omar

Really amazing Staff especially night staff

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Chueyeng

Everything amenities worked proper and all advertise items were good. Only issue is had was the damn AC SYSTEM was loud as hell. I had to turn up the temperature so that temperatures could equalize faster and turn off the AC otherwise, it was a great stay. Clean, properly maintained, the neighborhood was good and restaurants were nearby.

Self

10/10

Exceptional

03 Jul 2026

Olivia

Clean room and bathroom, new hotel, well maintained thus far; close to major shopping and freeways. Very polite and helpful staff; breakfast was good.

Self

10/10

Exceptional

03 Jul 2026

Ogodimma

Lovely place, neat and comfortable with friendly staff.

Family_with_children

6/10

Pleasant

02 Jul 2026

Wenbin

Air conditioner sounded like a rocket engine all the night. The toilet paper hanger was also broken.

Partner

6/10

Pleasant

29 Jun 2026

Victor

For a 9.4 exceptional rating and for the price I paid for the \"suite\" ($450+), I was expecting a better experience. Bad first impression to see an unkempt, overflowing trash can right in front of the front door. I mentioned it to receptionist and she said I was welcome to throw away my trash inside. Kind of snarky and not very friendly. The guy that was working later (early evening) was much more pleasant.
The room and facilities were good. I used the fitness area and it was decent. Breakfast in the morning was okay and well stocked but the hot food quality was disappointing. Very undercooked flaccid bacon, overcooked scrambled eggs and weird looking pancakes. But the coffee and toast was good. Overall, it was a decent stay, but as mentioned, I expected more for the review and rating. I'd stay again, but no way am I paying for the suite.

Family

10/10

Exceptional

29 Jun 2026

Jody

I thought you guys should have more USB outlets

10/10

Exceptional

29 Jun 2026

Patricia

Me gustó todo en general, la limpieza el servicio el personal amable.

Family

10/10

Exceptional

26 Jun 2026

Austin

The staff member who checked us in yesterday did not provide a good experience. She was very unfriendly, not welcoming, and her attitude came across as unprofessional. She assigned us room 202, which was quite far from the elevator, despite seeing that we were parked in a disabled parking spot and that we may have needed easier access.
I also felt that her approach and manner of communication were not appropriate. I cannot say for certain why we were treated that way, but I did feel uncomfortable with the interaction. There were two staff members at the reception desk during check-in.
Aside from that experience, the hotel itself was very clean, and we enjoyed our stay overall. I would especially like to recognize one of the staff members, an African American gentleman, who was very kind and helpful. He tried to assist by moving us to another room, but my wife explained that she was unable to move her legs comfortably and that we would manage the room until the next day. He was professional, patient, and made a genuine effort to help us.

Family_with_children

10/10

Exceptional

25 Jun 2026

Vincent

Great location for visiting Fresno State. Where are the pool umbrellas?

8/10

Excellent

24 Jun 2026

Lea

Very clean and close to our event.

10/10

Exceptional

24 Jun 2026

Ethan

Nice

10/10

Exceptional

23 Jun 2026

Soe

We really enjoyed it.

Family_with_children

10/10

Exceptional

23 Jun 2026

CRAIG

This is a recently opened property and has a new hotel feel and smell. It is very nice. The lobby, breakfast and bar areas are fresh, clean and comfortable. Our room was nicely decorated, clean and quiet. The internet and TV worked well and the bathroom was nice. Our bed was comfortable. Just as important, we felt the staff at reception were personable, helpful and respectful. The hotel is next store to a new commercial development with bars and restaurants; which was convenient for finding a place close by to have dinner. Recommended.

Pet

4/10

Poor

21 Jun 2026

Maria

My expectations were high because this is a relatively new hotel. The front desk staff were very friendly, and the lobby was clean and smelled pleasant. The room itself looked nice at first glance; however, cleanliness became a concern.

The pillows had an unpleasant odor, one pillow had hair on it, and the top sheet had visible dirt on the right side of the bed. I appreciate that the front desk staff responded promptly and kindly replaced the pillowcases and bed sheets. Unfortunately, the odor was so strong that it lingered on me, and I felt the need to shower when I woke up.

I was also surprised that complimentary coffee and tea were not available 24/7, especially since many less expensive hotels offer this amenity. The breakfast was decent, but overall, the stay did not meet the expectations I had for a newer property.

While the staff provided excellent customer service, the cleanliness issues significantly impacted my experience.

Partner

10/10

Exceptional

21 Jun 2026

Theodore

Nice place

Partner

10/10

Exceptional

20 Jun 2026

Bryanna

Room and hotel were both clean. Staff is friendly, and location is perfect for anything Fresno State related.

Family_with_children

10/10

Exceptional

20 Jun 2026

Ektaa Kaur

Rooms were big, staff was accommodating, very clean

Family_with_children

6/10

Pleasant

18 Jun 2026

Emma

The sheets on the bed had hair which im not sure how clean they were. Not very appealing.

Self

10/10

Exceptional

18 Jun 2026

Jodie

Our stay at the Hyatt House was very enjoyable! The property and our room was very clean! The staff were nice & professional. We lost one of our keys, and they replaced it without any issues.

Partner

10/10

Exceptional

15 Jun 2026

Wesley

It was a perfect stay!! Convenient and family friendly!!

Family_with_children

10/10

Exceptional

10 Jun 2026

Emily

Great hotel, clean, large room and

10/10

Exceptional

09 Jun 2026

Ganesh

The property was overbooked. Did not have double queen rooms. The staff managed to accommodate

8/10

Excellent

07 Jun 2026

Kristopher

A crackhead came running into the lobby at 6am but was immediately chased out by the staff. Everything else was nice, but the AC in the room was really loud.

Partner

10/10

Exceptional

06 Jun 2026

Tram

Extremely friendly staff. Rooms are clean and look like the pictures. New hotel. I went with my family and would def come back.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jose

First time staying with Hyatt they did not disappoint. Very happy with my stay I will be returning soon. Thank you.

Friends

10/10

Exceptional

01 Jun 2026

Lisa

Excellent place to stay !

10/10

Exceptional

31 May 2026

Christopher

Clean room

Partner

2/10

Poor

31 May 2026

sabena

Both rooms were not made available to me till 5.30pm on the day of check in because \"housekeeping was backed up\". I had been told that both rooms were going to be on the same floor as requested, but at 5.30pm was given rooms on different floors. Was told the front desk had messed up. Chaotic operations and front desk staff. Very disappointed as the property itself is very nice. Staff has not been trained and the manager was missing.

Family

10/10

Exceptional

31 May 2026

Mehri

This was a pretty new hotel, so everything felt fresh, modern, and clean. The location was convenient, with several restaurants nearby. They offered a very basic breakfast, but it was still appreciated and better than having no breakfast at all. Overall, it was a comfortable stay, and I would consider staying here again.

Partner

10/10

Exceptional

29 May 2026

Michelle

The stay was amazing. And the breakfast was awesome.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Nancy

We have a great time staff great good service

Partner

10/10

Exceptional

26 May 2026

Eric

Very nice and clean place.

Self

10/10

Exceptional

26 May 2026

Peter

Lots of parking space, pet friendly, spacious rooms, nice swimming pool, great breakfast and close to anything like Starbucks and much more. The staff are very kind and courteous. I highly recommend to anyone who plans to travel.

Partner

10/10

Exceptional

24 May 2026

Valentin Zúñiga

Muy limpio y buena atención al cliente la comida súper bien

Partner

10/10

Exceptional

24 May 2026

James

Really nice. Helpful staff

Self

10/10

Exceptional

23 May 2026

Derya

It was great

Self

10/10

Exceptional

22 May 2026

Rochelle

I enjoyed the property and how clean it was. I did not enjoy the fact that there information is wrong in the website than onsite. Different amounts listed. And when I questioned them they became defensive. Even the QR codes that are in the rooms say different fees for pets. But onsite its much more.

10/10

Exceptional

20 May 2026

James

Wonderful staff and super clean and new hotel.

Business

10/10

Exceptional

17 May 2026

Katrina

The rooms were spotless and the bed was so comfortable. I fell asleep right away.
The breakfast the next morning was amazing so much to choose from. I can’t believe it was included with our stay.
Well, definitely be back especially since next year my son will be graduating from Fresno State.

10/10

Exceptional

17 May 2026

Danielle

Great For Extended Stay Travel! The place is in ideal location where you can access Clovis Fresno State Save Mart Center Riverpark and easy access to Shaver Lake and the airport Many restaurants even walkable with a new leisure center with Movies outside eating and craft beers plus my fave Starbucks The breakfast was delicious staff was friendly esp like Anna Marie beds were beyond comfortable with good WiFi The room was a suite two queen beds with L shape couch fridge silverware and a kitchen island It was ideal and super comfortable

10/10

Exceptional

17 May 2026

Lisa

I wish I could come and hang out another weekend

10/10

Exceptional

16 May 2026

Jonalea

New landscaping and very polite and helpful staff. Breakfast had a lot of variety and lobby area roomy and comfortable.

Friends

2/10

Poor

16 May 2026

Brenda

I had to wait 2 hours in the lobby for the room to be ready. At a glance the room looked perfect. Until I inspected the matress. It had a dead red bug on the matress. I took it to the lobby in a towel and immediately checked out wishing 10 minutes of checking in. I tried getting my money back they said since it was booked via a third party I had to do that. I put a claim with the insurance and they said said conditions of the hotel are not covered so it doesn’t look like I’m getting my money back either. I’m not a big expert but the big looked a lot like a baby bed bug. I wasn’t risking it. Nice place but I’m not sleeping with any bug dead or alive.

Family_with_children

10/10

Exceptional

15 May 2026

Joshua

Convenient location. Staff friendly and helpful. Rooms nice…clean…

Self

10/10

Exceptional

14 May 2026

Joann

The breakfast had choices, they ran out of scrambled eggs.

10/10

Exceptional

12 May 2026

KENNETH

Room and grounds clean and modern. Nice location--restaurants in walking distance.

6/10

Pleasant

10 May 2026

Pamela

Over all nice stay.

10/10

Exceptional

09 May 2026

Justine

It was such a great hotel and the room was so so so spacious!

Family_with_children

10/10

Exceptional

06 May 2026

Petros

Clean room

10/10

Exceptional

06 May 2026

Anahit

It was a pleasure to stay here

10/10

Exceptional

06 May 2026

Daisy

great breakfast, clean room and very comfortable bed.

Partner

10/10

Exceptional

03 May 2026

Lauren

Great place to stay for any event at save mart Center
The bar lack big time! However a couple restaurants were within walking distance, so it worked out perfectly

Friends

10/10

Exceptional

03 May 2026

Alexandria

Great

Self

6/10

Pleasant

29 Apr 2026

Nefertari

Yes but fire alarm got set off that early am by a defective bread machine causing the hotel to be woken up and evacuated

Partner

10/10

Exceptional

28 Apr 2026

Lia

I would give this hotel a 4.5 if I could. I went with the 5 because the staff was very friendly and helpful. My room was great, and the location was perfect for my needs. I felt the price was on the high end though. I also was at breakfast with still an hour to go, and a lot of the options weren't there anymore. You could see something had been there, but it wasn't anymore, or there was a tiny amount left that wasn't enough for one person. I heard other guests grumbling about it as I got food from what remained. Other than that, it was a great stay.

Self

10/10

Exceptional

27 Apr 2026

Monica

Absolutely love this property. I visit Fresno every other week, and it has become my absolute favorite place to stay.

Unfortunately, I had a negative experience during check-in on my last visit. While I was being assisted, an older staff member, an African American gentleman, on the phone behind the counter, interrupted and spoke to both the front desk associate and me in a very rude manner, using his hands to gesture for us to stop talking and telling us to be quiet. It felt unprofessional and uncomfortable, especially during what should have been a welcoming experience.

I still truly enjoy this property overall, but I hope management addresses this type of behavior to ensure all guests feel respected and valued from the moment they arrive.

Partner

10/10

Exceptional

26 Apr 2026

Leslie

Place was beautiful! Bar wasn't equipped to handle the concert crowd, but that's OK. We'll definitely stay here when attending concerts at Save Mart Center, so close!

Family

10/10

Exceptional

19 Apr 2026

Debbie

Absolutely the best place to stay while visiting the CSU campus!

10/10

Exceptional

19 Apr 2026

Lori

Check in was easy. Staff was very helpful and kind!

10/10

Exceptional

15 Apr 2026

Rebekah

Property is excellent! Clean quiet and comfortable.
Need softer pillows to be perfect!

10/10

Exceptional

15 Apr 2026

Stefanie

Breakfast was delicious
Upon entering the Hyatt Hotel campus point
A person by the name of Derek, who greeted me as I entered and was very informative nice smile when I came down through the middle of the evening and ask towels be sent to my room. He actually handed me some warm towels immediately and ask and told me if there’s anything you need please be sure to call the front desk. I enjoy my stay. The room was very comfortable and spacious and clean. My writing I one out of 100 100+ sincerely Mrs Johnson

Self

10/10

Exceptional

10 Apr 2026

Chad

Clean, close to college, front staff very nice

10/10

Exceptional

10 Apr 2026

Jason

My family and I enjoyed our stay at the Hyatt house Fresno and when in Fresno again we will stay here! It was a comfortable stay very enjoyable.

Family_with_children