Nan Yang Royal Hotel

China , Guangzhou - Guangdong
GUANGZHOU, 11 Tianfu Road, Tianhe District
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44 reviews shown

2/10

Poor

30 Apr 2019

Patricia

Not a 4 star

I don’t normally leave bad reviews. And honestly wasn’t horrible however it was definitely not a 4 star. Guess for the price tho what did I expect? Should at least change to 3? I don’t even know. Rooms smell really bad like mould.

10/10

Exceptional

28 Apr 2019

Verified traveler

Very unique will stay again great service very kind people beautiful scenery

Business Family

2/10

Poor

11 Nov 2016

Jessica

Horrible time for a terrible price

This was a very bad experience. I was travelling a lot week I arrived at this hotel, looking forward to a good sleep. I was wrong for expecting good service.

The photos of the rooms are far off from what the rooms actually were. Most people would agree hotels often dazzle their photos to make themselves appear more attractive, but this was worse. The interior of the room was filthy. My room in particular, 1103, has a horrible toilet stench to it. There is even an exhaust fan in the bedroom itself, not that the smell could go away.

The staff at the front desk if not useless, are rude and unprofessional. There were two girls that I could not understand at all what they were trying to say half the time, even though I spoke fluent Chinese. These girls have NO passion at all for their job. It seemed as though they were doing me a life favour the entire time, and I was very put off by their lack of service. Their faces often expressed FRUSTRATION at me.

I had to print something off from front desk and ask for their help. They told me they could not download the .PDF document. I said that this is impossible, and .PDF documents can be downloaded and printed easily. She denied this. I told her to show me the screen, to which she moved it towards me about an inch, and then told me that she couldn't move it anymore. I asked if I could come around the counter and have a look, she refused. Told me to go to a printing store.

This was shocking. Never will I recommend this place. So bad.

4/10

Poor

26 Apr 2016

Verified traveler

Check the room before you move in.

The food was good. The staff tried their best despite of their poorly spoken English. The room smelled really bad and had black mold up to 4 feet high that made me sick. The wallpaper was cracked and peeled at the bottom and I couldn't change the room. I will never stay at this hotel again.

10/10

Exceptional

08 Aug 2014

Holly

Facilities: Above average, Distinctive; Value: Fantastic, A steal; Service: Go the extra mile, Outstanding; Cleanliness: Spotless;
Big park over the road, 20 min walk down to nice section of pearl river. GREAT cheap dimsum just 5 mins walk north and a block or so west.

10/10

Exceptional

14 Jun 2014

KASH

Comfy Bed

Is a great hotel with nice room and comfort bed, with east and west breakfast, will return to this hotel for fair in Pazhou.

8/10

Excellent

30 Apr 2014

Glenn

Good Fun Hotel

This hotel was fun as the entire hotel is like a royal palace including the rooms with gold inlay ed furniture and throne like chairs. Great value helpful staff good buffet breakfast and great value overall.

10/10

Exceptional

22 Apr 2014

iqbal

beuatiful hotel

welll lit hotel and good staff helping staff

8/10

Excellent

04 Nov 2013

Bryan

Great location

located near tian he park ...also quite near to market

6/10

Pleasant

12 Sep 2013

Verified traveler

Reasonable price

These is a reasonably priced option in China. Although my room was quite noisy. The wifi connection is only in the lobby and is not very strong. Staff are very helpful, but the rooms could do with a makeover.

4/10

Poor

18 May 2013

Sandy

What a first night at Nan Yang Hotel !!!!

Very bad condition hotel, old and stinky. Our toilet was flooded on the very first night, all the dirty stinky stuff filled up our bathroom floor...what a terrible scene...and the housekeeping staffs gossiped something bad about us in Chinese about that incident , luckily we understood all. Room was very old condition, no Wi-Fi and smell cigarette even it had sign No Smoking. I will never stay at Nan Yang Hotel again.

8/10

Excellent

06 May 2013

Cleo

Hotel with a European touch

The interior design is not what you would expect when view from outside which is quite drab. Anyway, I like the 'golden'touch on the ceiling and everywhere in the furniture and walls. The colour match is soothing everywhere, but I find the bathroom walls are somewhat black in parts with either fungi or dirt. There is unpleasant touch of grime under the taps and everytime I use this toilet tap, I have to remember to lift the edges only when used.

2/10

Poor

27 Apr 2013

Abhishek

Chepo management. Royal is just the name

Nothing in the hotel except the property is royal or even close to it.

Very cheap non English staff... Nothing to do in the hotel no windows in the basic rooms..

2/10

Poor

27 Apr 2013

Verified traveler

Good property, bad service, worst management

Hotel is totally inappropriate to stay as you don't even get more than 200 ml of water to drink complimentary as per hotel policies . Total Chinese speaking staff for foreigners it's a very problematic thing that for calling a plate or water bottle u need to spend 20-30 mins over the phone trying them understand what u need and how does that look like. Property is very golden and looks royal , yet the staff is not at all welcoming , everything in room is priced by hotel management , so u better be cautious using any as u never know what they might charge u. No recreation / no health club/ no activity to do except chess or cards . Internet is very very poor either in lobby or thru wire in room the speeds are so fluctuating that even google Denys to open homepage.

Very unpleasant stay

8/10

Excellent

29 Jan 2013

Lawrie

good quick stay

great hotel, very helpful staff as they let me stay in a room at 7am on the day of check in as i came in early, rooms a little bit smelled of smoke, but overall great experience,

10/10

Exceptional

01 Aug 2012

lia

great stay

we loved our two nights at NAN YANG ROYAL HOTEL, we could not fault anything.. will stay there again.. thank you

6/10

Pleasant

24 Apr 2012

J Parsa

Star Rating

I think the hotel should realy be a 3 or 3.5 star. There is not swimming pool, and not even a small gym. No massage in the hotel. My main criteria being the location to be close to the trade fair Pazhou was well satisfied. No gym was really a burden and massage after a long day at the fair was an abtion needed.

4/10

Poor

18 Apr 2012

Chandra

Facilities: Disrepair, Run-down, Horrible; Value: Excessive; Service: Inferior, Rude, Bad; Cleanliness: Filthy, Smelly, Grubby;
I suggest paying a bit more and staying somewhere decent!

4/10

Poor

27 Oct 2011

Verified traveler

not recomanding it at all

small room, no window?
asking for a room with window, they said you have to pay much extra.
some of reception staff were very roude and not cooperative especially a girl called mia # 0066.
the rest of staff were o.k.

10/10

Exceptional

24 May 2011

Wes

Clean and good location

Hotel was very clean, lots of hot water, I did not have a window though in my entry level room which did not help with jet lag (12hr time difference for me). Nice pillows, super hard bed. No back on the desk chair (it was a stool) so bring a long ethernet cable so you can sit on the comfy chair. I'd stay again for sure, real close to Pazhou complex as well as walking distance to a convenience store, KFC, McDonalds, Pizza Hut and lots of local eateries.

8/10

Excellent

13 Dec 2025

Miguel Angel

Bien, petit dej à améliorer

Business

6/10

Pleasant

10 Nov 2019

CARLOS ALBERTO

BAD

es un engaño lo que ofrecen a lo que dan

no esta bien la habitaCIÓN Y ES ANTIGUO EL MOBILIARIO

Friends_and_family Family

6/10

Pleasant

10 Nov 2019

Paolo

Sotto le aspettative

Albergo di media qualità, il prezzo pagato imposto dal bisogno di camere durante la fiera di Canton.

Niente di particolare anche se non ho riscontrato nulla di negativo, solo tanta mediocrità.

Non ritornerò.

Business

8/10

Excellent

02 Nov 2019

Yee Man

沒有窗戶的房間，稍劣！
整體滿意的！

Business

8/10

Excellent

23 Apr 2019

LAI PING

整潔舒適, 服務良好

第二次入住了, 上次攞房時前枱總是找不到我的預訂, 不聽人提議用英文名字查找, 搞了半小時. 今次我強調是用英文名訂房的, 不用一分鐘就找到. 房間整體很好, 景觀就沒有, 隔音不太好, 還好鄰房很安靜, 就是床頭按電制的聲音也聽到. 自助早餐一般, 食物雖然有火熱着, 但在面的還是冷的. 服務員很幫忙, 借電話充電線很快送到.

Family

8/10

Excellent

09 Jun 2017

LAI PING

乾淨整潔, 寬敞舒適

給回鄉証前台查找訂房時就只用中文名字查, 多次叫他們試用英文名字查也聽不進去, 訂房訊息給他們看(有訂房編號), 總說找不到, 又找酒店銷售部, 又叫我找訂購商, 最後花了差不多半小時, 再問我拿確認訂房訊息來看(已看了多次), 才驚覺訂單是用英文名字訂的, 就立即找到. 唉! 只自顧查找, 不聽人說, 早跟他說試用英文找就是不理會. 除此之外, 酒店卻非常滿意, 乾淨整潔, 寬敞舒適, 自助早餐也很不錯. 就是碰上交易會開幕, 酒店很多人, 吃早餐時找位置也較困難.

Family

6/10

Pleasant

28 Apr 2017

Aydin

Otelin havalimanindan servisi oldugu yaziyordu, tercih sebeplerimizden birisi buydu ancak Guangzhou'ya varip oteli aradigimizda boyle bir hizmetlerinin olmadigini ogrendik. Bunu havalimaninda ogrenmis olmamiz cok buyuk talihsizlik, hem gidis hem donus icin taksi tutmak zorunda kaldik, toplamda 100 USD civarinda hesabimizda olmayan bir taksi parasi vermemiz gerekti.

8/10

Excellent

20 Dec 2016

Chi Shing

Good

6/10

Pleasant

27 Nov 2016

jih-chun

Not bad at all

Not bad, but there's a ammonia smelling from toilet and spread into bedroom :(

10/10

Exceptional

22 Oct 2016

Gaston

Hotel cómodo para gente de negocios

Ubicado en una buena zona, segura. Hotel normal pero buen desayuno y atención.

6/10

Pleasant

10 Sep 2016

JINWOO

그럭저럭

객실만 크고 깨끗

8/10

Excellent

29 May 2016

PEGGY

It is a great hotel with nice room and great food.

4/10

Poor

09 Apr 2016

Verified traveler

Seeing is believing

So different from the pictures seen at the website.
Smell terrible due to uncleaness and day time noise due to the construciton of subway across the road. Mosquito come out due to uncleaness and window open.

2/10

Poor

03 May 2015

Anat

איך לא חזרתם אלי עד היום?!

שלחתם אותי למלון בשיפוצים. אישרתם הזמנה ללא ידיעת המלון!
לא שהינו במלון ולו לילה אחד!
עוגמת נפש גדולה...ובחוסר ברירה הזמנו במקום מלון יקר יותר ומרוחק יותר.....

4/10

Poor

21 Oct 2014

luis

Regular

No tiene gym
No tiene servicio de spa
Es casi imposible cojer un taxi porque el hotel no ofrece taxi

4/10

Poor

12 Jul 2014

Verified traveler

Zimmer ohne Fenster, sehr posh

Die hatten uns erst Raucherzimmer ohne Fenster gegeben, das braucht kein Mensch. Frühstück war mittelmäßig. Hotel ist sehr posh, viel (falsche) Goldverzierung und so. Wer so was mag, wird das toll finden.
Zentrale Lage war prima.

2/10

Poor

08 Apr 2014

窓がない部屋は最悪です

深夜に廊下から部屋に大量の水が流れ込み部屋は水浸しになり、部屋を変わりました。スタッフは中国語しか話さず何を言っているのか分かりませんでした。もう泊まりたくありません。

6/10

Pleasant

28 Feb 2014

alberto

comidas

su desayuno es regular y su restaurante es muy chino debería tener comida mas variada

4/10

Poor

29 Oct 2013

agshan

체크 인 후 방에 가보니 창문이 없습니다. 독방에 갇힌채 밤 낮이 없이 보낸 힘든 여정 이었습니다. 창문 있는 방으로 교체를 요구하자 1박당 200위안을 요구 하더군요.... 세상에.... 예약시 창문이 없다고 사전에 고지가 되었더라면 저는 이 호텔에 안 갔죠... 창문없는 호텔이라 수백번 이상 호텔을 이용 했지만 4성급 호텔에서 있을 수 없는 일이죠.. 참으로 답답 했습니다.

8/10

Excellent

20 Mar 2013

Marco

Muito bom, voltarei!

Próximo aos pavilhões de exposição, sendo assim, taxi bem em conta (+/- RMB 25,00). Gerência muito atenciosa e instalações de muito bom gosto! Limpeza, arrumação e toalhas sempre em dia. Um bom restaurante que nos dá opção de alimentação ou um lanche quando chegamos tarde de compromissos. Com certeza retornarei em uma próxima viagem.

6/10

Pleasant

09 Jul 2012

Verified traveler

退房時東西遺漏在酒店，房務員不反應給我們

退房時東西遺漏在酒店，房務員不反應給我們，氣死了！！

8/10

Excellent

06 May 2012

Verified traveler

ゴージャス感を堪能

とにかくゴージャス　一度は経験してみてもいいかと。ホテルのレストランで中華の方はほとんど英語が通じないのは難点、隣のウェスタンスタイルは全員しゃべれるのに。

8/10

Excellent

13 Mar 2012

Verified traveler

房間太暗,但整體滿意

6/10

Pleasant

14 Jul 2011

Verified traveler

廣東南洋冠盛酒店

飯店位置便利，就在天河公園旁。
櫃台服務員不是很專業，甚至找不到我的訂房記錄。還沒聽過hotel.com!!我以為被騙！
我訂三人房，房間裡面只準備兩人用品也沒加床！
還硬要多收加床費！這些應該在我網路訂票都付清。
早餐普通，沒有特別好吃，菜式少。
退房時候還硬說杯子有裂痕&湯匙少一個為由要扣押金。實際上飯店並沒有給我們齊全的用品。
衛生方面普通。
雖然地區不錯，但服務很糟！