Georgia
We arrived after having booked the superior suite for 8 days. There was a slight language barrier, but we showed the booking and presumed they understood. However, we were then taken to a normal double bedroom with limited space and a very small bathroom. We were told we would be moving into the room we booked in the morning, which we accepted as sometimes things do go a bit wrong and we didn’t want to be intolerant or inconsiderate.
The next morning, we were taken into another similar room. A standard double. We explained that we booked the superior suite, at which point they told us to go up for breakfast and the room would be ready in half an hour as it had only been vacated that morning (a red flag as we had booked the superior suite for the previous night too and there ought not have been anyone else staying in the room that we had booked, anyway). They showed us what appeared to be their junior suite from the website. At this point, we were aware that it was not the room that we booked but did not feel like we could continue to complain, so accepted. No refund was offered and no acknowledgement made of the fact that this was clearly again the wrong room. I found myself wondering whether the superior suite we had booked even existed.
The view from the terrace for breakfast was lovely. Unfortunately, the server started playing obnoxiously loud music from the speakers. It was impossible to eat. The food was poor. We left, and never returned for breakfast.
The next morning, we were taken into another similar room. A standard double. We explained that we booked the superior suite, at which point they told us to go up for breakfast and the room would be ready in half an hour as it had only been vacated that morning (a red flag as we had booked the superior suite for the previous night too and there ought not have been anyone else staying in the room that we had booked, anyway). They showed us what appeared to be their junior suite from the website. At this point, we were aware that it was not the room that we booked but did not feel like we could continue to complain, so accepted. No refund was offered and no acknowledgement made of the fact that this was clearly again the wrong room. I found myself wondering whether the superior suite we had booked even existed.
The view from the terrace for breakfast was lovely. Unfortunately, the server started playing obnoxiously loud music from the speakers. It was impossible to eat. The food was poor. We left, and never returned for breakfast.
