Name: Novotel Jakarta Mangga Dua
Address: JL. Gunung Sahari Raya No. 1, 1, Jakarta, 14420, ID

8/10

Excellent

16 May 2026

Mr George

Good

6/10

Pleasant

01 Apr 2026

Rosella

Pros:
In room dining excellent service & food, 4 pm (16:00).Great storage/closet area
Comfortable bed.Good air conditioning. Good water pressure in shower, good hot water.
Elevator(s) working. Big dining area. Shaming notice to reduce food waste. Huge pool. Comfortable loungers. Adequate gym equipment w/ acceptable change room. Mall is beside entrance, has supermarket & restaurants.

Cons:
Coffee machine at breakfast doesn’t dispense enough coffee even on Americano setting.
Often the brioches are cold. Bread station had a cockroach. Manager said they'd clean throughly, but didn't. No reaction of disgust/not surprised. Limited protein options; chicken over cooked. Staff that cleans away dishes, hide behind live cooking section & gossip/ on their cellphones. Dining room floor doesn’t look like it gets cleaned. Placemats are wiped, but not removed/changed. First 2 weeks no knife during breakfast, just fork & spoon.
When flushing the toilet it smells like sewage every time. I bought air fresheners at the supermarket because it smelled so bad. Coffee/ tea station in room only had tea.
Sometimes the towels and bedsheets had stains that looked permanent.
Pool says it's adult only, but children in it using inflatables, often unsupervised. No signs showing where pool towels are or where to drop them once done. Children peeing in pool. No pool area washrooms, wet and slippery going into the gym. Pool interior had tiles missing. Children playing on gym equipment.

Self

10/10

Exceptional

23 Mar 2026

Joy

The room was clean and well decorated, we found it comfortable and food from the restaurant was really good when we ordered room service. The breakfast selection was also really impressive and delicious. There was a slightly smell of cigarettes on our floor but inside the room there was no smell so this didn’t bother us.

The gym was quite small and didn’t have an Olympic bar, it probably doesn’t have room to be able to do deadlifts or have a proper squat rack. It did have a range of machines to use which appeared in good condition. We didn’t use the swimming pool but it looked huge!

All the staff were really welcoming and looked after us well we were very happy with our stay.

Partner

2/10

Poor

02 Feb 2026

Choudhry

There are fly in rooms no air ventilation
No balcony on all rooms buffet is not that great

Business_and_leisure Partner

10/10

Exceptional

13 Jan 2026

kelvin

Perfect!

Business_and_leisure Self

8/10

Excellent

06 Dec 2025

CHIHIRO

The room was cozy and clean.

2/10

Poor

21 Nov 2025

Vaan

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

Leisure Family

10/10

Exceptional

31 Oct 2025

woojin

Exceptional service with smiles on their faces.
The property was clean and well maintained

8/10

Excellent

22 Oct 2025

sulaiman

Shops nearby | staff

Business Friends

10/10

Exceptional

23 Sep 2025

Nishadhi

.

10/10

Exceptional

26 Aug 2025

LAURA

Novotel is my favorite hotel in Jakarta!! Good breakfast. Good energy. Really comfortable and happy stay.

Business_and_leisure Friends

6/10

Pleasant

15 Aug 2025

S

Service let’s down what could be really good hotel

It’s a really good hotel in a good location for shopping. There are lots of little bits that stop me giving a top score, check in took 25 minutes even though done on line, breakfast only one barely working coffee machine for a lot of people and long wait for items to be replenished at the buffet. Room keys all stopped working before check out.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Kenneth

Good location for those going to JIE

Business Self

10/10

Exceptional

15 Jun 2025

Simon

JAKARTA JUNE 2025

Nice hotel in a great location for Jakarta International Expo.

Very nice, large rooms.

Staff were all very friendly and helpful!

Business

10/10

Exceptional

08 May 2025

Anton

Staff was nice. Breakfast was great. Nice big swimming pool.

Leisure Friends

10/10

Exceptional

02 Apr 2025

Keneeth

Great

10/10

Exceptional

03 Feb 2025

Ginna

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay.

We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities!

Overall, it was a great experience and worth the price. I would love to stay here again!

Business_and_leisure

6/10

Pleasant

03 Dec 2024

Verified traveler

Below average.

Front desk staff is friendly, but the check-in process terrible slow, was about 20 minutes.
The room was too far, and not clean. There were a lot of dust on the table.

Business

8/10

Excellent

30 Sep 2024

Oleksandr

I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable.

One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.

Business

10/10

Exceptional

18 Sep 2024

Craig

It is always a pleasure to stay at Novotel Mangga Dua Hotel. The service is impeccable.

Self

10/10

Exceptional

08 Sep 2024

Keng Heng

IT WILL BE MUCH BETTER IF THE AIR CONDITIONER IN THE ROOM CAN BE COOLER.

Business

8/10

Excellent

20 Jul 2024

Toby

Awesome!

Good value for money. Great facility. Huge and clean swimming pool. Very friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

06 Jun 2024

KUTAY

Quiet area , not available to walk from outside.Transport is eays.

Business Partner

6/10

Pleasant

08 May 2024

GANESAN

When i book king size bed . They gave the room king size but toilet door unable to close or difficult. I call the operator then technician imminently when i saw he is also struggling. But he is told me he will repair . But problem in the sliding roller as a engineer i know how long its takes and noice and so on… I already mentioned late check in i reached almost 8 pm dam tired. I wend down to counter again to change the room with valid reasons but staff unhappy even she downgraded to smaller room and Quine size bed . Open wardrobe and they gave 2 set if access card room very hot so i kept one inside and went out and try to access the card unable to open the door . Then went down to counter service and told the situation also not happy and she did testing and gave back to me after dinner i went to my room and try to access the door unable again i went down to counter again to reset again. This round i stayed really nightmare. This is not first time i am stayed in this hotel or book through expida app. So definitely need to inform hotel higher management. To improve their standard. Thank you very much for asking our feed back

Business_and_leisure

2/10

Poor

23 Mar 2024

Mildred Sandra

Staffs are not helpful and lazy. They never follow up on your request
Condition of the hotel is very poor and not clean
Towel are old and very dirty

Business_and_leisure Self

10/10

Exceptional

06 Feb 2024

mark

Great central location to mall right next door to hotel

Business Self

10/10

Exceptional

18 Dec 2023

Hajah Rozanna

i love the interior of the lobby and rooms

2/10

Poor

24 Nov 2023

Mohammed

Non available rooms

Leisure Family

10/10

Exceptional

10 Sep 2023

mohamed

The rest and service and swiming pool

8/10

Excellent

20 Jul 2023

Alvin

Biz stay

There are no amenities like toothbrush and cotton bud. As well the hair dryer is so weak.

Business

6/10

Pleasant

04 Dec 2022

Verified traveler

terrible room condition

stay was terrible:
1. TV was not working
2. aircon cannot be managed resulted in a cold room
3. no soap bar for washing hand
4. very poor duvet

Business

10/10

Exceptional

22 Feb 2020

Andrew

Nice location right within a mall with lots of choices for shopping and food!

Business_and_leisure

8/10

Excellent

12 Nov 2019

Verified traveler

Excellent service

The service is excellent. Staff are all very friendly and helpful. Room is clean and comfortable.

Self

8/10

Excellent

14 Oct 2019

Verified traveler

Weekends Stay

Overall a great stay. The room service is prompt, facilities is decent, breakfast pretty good. Would appreicate it they have sauna/steam roo and allocate more entertainment room.

8/10

Excellent

28 Jul 2019

Verified traveler

really good hotel value vs price great breakfast nice pool

Friends_and_family Family_with_children

8/10

Excellent

28 Jul 2019

Ms Jean

Business Trip to Jakarta

This is my 4th stay in this hotel. Always find the bed comfortable to rest for the night. Room is clean but things in toilet are breaking down. Shower head water splashing everywhere. Hair Dryer not working. Used to provide drinking water with screw cap but now in glass bottle cap. Had a hard time opening the bottles as the cap opener is too soft. Wifi is too slow.

10/10

Exceptional

16 Jun 2019

Verified traveler

The securities measure . Room are nice and clean

Friends_and_family Family

6/10

Pleasant

08 May 2019

Datolin

It's big let down that my wife discovered cockroaches for consecutive two morning while having breakfast at the Food-exchange Restaurant. The quality of foods, especially pastry and breaks, have been deteriorated compares with our last few visits to this otherwise cozy nice hotel.

Leisure Family

10/10

Exceptional

04 May 2019

Verified traveler

Conveniently situated next to mall and 24 hours mart; Good options for shopping and eating.

Room was very nice, stay was comfortable and staff was very attentive.

Friends_and_family Family

6/10

Pleasant

25 Apr 2019

Herman

I am not impress with the staff of the kitchen. To be specific is the cook for the eggs. He let me wait on the counter and take his own time. Taking plate amd clean plate where he knows that i am waiting for him to cook the eggs. This is a terrible service.

Leisure Friends

6/10

Pleasant

19 Apr 2019

Sri

The cleanliness standard is quite low for this 4 star hotel. My room carpet has not been cleaned for I don't know how many days since I see some dirts and small rubbishes remaining on the carpet during the stay. Dirty coffee cup was not replaced. Table was not cleaned at all. Dirty towel was not removed. Toilet papers were not given new rolls. A complaint was raised and the cleaner came to clean the room for the second time. However, this is not supposed to happen in the first place since this is a very expensive hotel. Nothing was given to me besides apology for the inconvenience.

Friends_and_family Family_with_children

10/10

Exceptional

17 Mar 2019

Amanda

Got an upgrade to a suite and it was amazing. Would recommend paying for a suite instead of a basic room.

Leisure Partner

10/10

Exceptional

12 Mar 2019

Verified traveler

Not much traffic, easy to travel around the city. Clean and very hospitable staffs

Business_and_leisure Self

10/10

Exceptional

24 Feb 2019

ALEX

Good Location !

Good location !

8/10

Excellent

17 Feb 2019

Verified traveler

The hotel is great but was a bit upset because booking made with breakfast with 2 guests but front desk mentioned that breakfast was only for 1..doesn't make sense..

Business_and_leisure Friends

4/10

Poor

02 Feb 2019

Wan Leong

The housekeeping standard has dropped a lot. When enter the room I saw the rubbish and 2 days later still there. Bed sheets not properly done.

8/10

Excellent

27 Jan 2019

Linggajanti

Convenience

It was good

Friends

8/10

Excellent

10 Jan 2019

John

Good location. Convenience. Good price. Highly recommend.

10/10

Exceptional

03 Jan 2019

Verified traveler

The cleanest hotel I’ve ever stayed in Jakarta. Bapak Nurdin, the swimming pool guy, always help us to provide the towel and everything. All the staffs really help us... recommended hotel

Leisure Family_with_children

10/10

Exceptional

21 Dec 2018

Verified traveler

next to lots of shopping venues, Breakfast is extra Good.

10/10

Exceptional

08 Dec 2018

Juang

Comfortable pillow and bed

8/10

Excellent

16 Nov 2018

Samantha

The staffs are friendly and helpful. I’m a breastfeeding mom and request to store the ice pack in their restaurant freezer and the staff were very helpful to give assistance.

8/10

Excellent

11 Nov 2018

Thomas

Its inside a shopping area so taxis made me pay their parking fees.. The hotel is alright and staff are friendly

10/10

Exceptional

03 Nov 2018

Vinmi

Hot water need to be hotter. Sometimes it is too cold for comfort.

8/10

Excellent

27 Oct 2018

Datin Hamidah

Good location within shopping and restaurants. Very uncomfortable with the security scanning machine.. I think hotel staff must inform the security about their returning clients so we don’t have to scan our stuffs every time we enter the hotel.

Partner

10/10

Exceptional

27 Sep 2018

Sid

A good comfortable and relaxing experience.

The hotel is located in a safe area with the main train station only 2km away. Hotel reception went out of her way to assist us to find the best affordable transportation for sight seeing. The buffet breakfast was served with a wide variety of high quality food and staff took the time to talk and welcome us. The room facilities were very adequate and clean. Our children loved the open pool area that was well maintained. Overall, we will definitely stay again on our next visit to Jakarta.

6/10

Pleasant

16 Sep 2018

Eila

Long time customer, location suits me, that's all I have to say, thank you

10/10

Exceptional

28 Aug 2018

Darren

Loved it

Very good hotel. Staff are great

6/10

Pleasant

17 Aug 2018

Manoj

Nice hotel but terrible service

1. Check in time is 2pm. I arrived about 3+pm and was told one of the room wasnt ready. Had to wait another hour to get my room (4pm). To my assumption, I paid for the room from 2pm onwards so no idea why the rooms were not ready.

2. I called room service to heat up my food. They took my food at about 7pm and didnt return until 9pm. Of course i had to call them about 10 times to check on the food. But 2 hours to heat up food is not acceptable.

3. When checking out, i called the recep to request for a trolley to take my luggages, as expected, they arrived 30 mins later. At this stage, I was totally not surprised due to the situation in the first 2 days.

They should downgrade from a 4 star to a 2 star hotel.

6/10

Pleasant

24 Jul 2018

Sze Han

Everything is good except the internet WiFi is bad. Should improve on it.

8/10

Excellent

23 Jun 2018

Kah Whye

A good hotel choice in the Manga Dua area

It’s location which within a shopping complex. Taxis which are quite easy to hire at the doorstep. Good selection of food in the surroundings. The hotel is under going renovations at the moment so make sure you ask for the renovated rooms. What needs to improve is the over crowding during breakfast and non replenishment of food after 9am. Note that this location is a good 20-30 min away from central Jakarta without traffic.

Partner

10/10

Exceptional

14 May 2018

nayef

Excellent choice

Excellent choice everything is very good and clean
I recommended this hotel for everyone
Reception, Food , drink, swimming pool, spa, room service

Family

10/10

Exceptional

17 Apr 2018

Phek Geik

Enjoyable stay!!

The hotel room is very clean, the staff is very friendly too. Accessible to various location. The staff have going extra mile by giving my girl a surprise birthday celebration. Making our holiday or trip to Jakarta a memorable one. Good job and well done!!!

Family

8/10

Excellent

15 Apr 2018

Michael

Novotel Remodel was Excellent

Loved the remodel. The rooms were nicer and the dining area was much larger and more comfortable.

8/10

Excellent

07 Apr 2018

Kian Kee

Good price, location and quality

I like the location, accessible to airport and surrounding. No boring at night. Worth of money ;)

6/10

Pleasant

25 Mar 2018

Stewart

Nice and strategic hotel

Booked this room for my parents, overall their satisfied with the new renovated room in the smoking floor area. Buffet Breakfast is awesome with complete selection to choose. Staffs are very helpful and friendly. The location is very strategic with Carefour Supermarket just around the corner.

Family

8/10

Excellent

20 Mar 2018

Hussaini

Male concierge needs improvement

On 19 March, male concierge/receptionist is a bit insensitive to guest who drives their own vehicles to the hotel. He has to be a bit gentle and show some respect to hotel guest be it a driver or guest.
Suggest receptionist to ask guest on details of vehicles during check-in for carpark waiver or Hotel management to work on a system so that hotel guest do not have to frequently ask for carpark waiver.
Breakfast was awesome with excellence service.
Executive Deluxe room was clean and great internal decoration with cosy bathroom.

8/10

Excellent

18 Mar 2018

Mer

The check in was fast. The room and toilet are clean. The only thing upset me was the room is smelled cigarette's smoke. I have requested a non-smoking room on my booking reservation.

10/10

Exceptional

18 Feb 2018

Verified traveler

Pleasant Stay at Novotel Mangga Dua

the staff service was quite good and very welcoming. location also quite strategic, but Mangga Dua square is a bit quite. Overall is good exp to stay at this hotel

Family

8/10

Excellent

10 Feb 2018

Ridzwan

My stay was only just average

The room had a smell maybe because they were renovating the place but they could have included some air fresherner. Hopefully in the future this won’t happen again.

Family

6/10

Pleasant

27 Jan 2018

NEO

NEO HUP HUAT

for check in part, was not that good as it should have better arrangement as it was pre book online . I reached the hotel at 10am but no room to check in and to wait for the normal check in time.
as it was online booking , they already knew and should had the room ready.

8/10

Excellent

08 Jan 2018

Kraisri

Nice hotel but little dated
Have some noise of renovation but under control, quiet after 5 pm
Elactrical swiches are not working, some too loose and some cannot on and off, must physically unplug to off the lights
All self closing doors, bedroom, entrance, coffee shop close too loud, should have some buffer to have soft close, not Big Bang
Hotel is very wide, but not much signs to show guests going the correct signs, was lost first day and walk big circle about 30 minutes

6/10

Pleasant

13 Dec 2017

Verified traveler

Under Expectation

air conditioner was not cold. I did not have a good sleep because there were many mosquito inside the room :(

8/10

Excellent

09 Dec 2017

vin

Nice hotel with shopping centre

great

6/10

Pleasant

02 Oct 2017

F1 Fan

Hotel close to the Nu Mall and KL Sentral

Booked this hotel for the Malaysian F1 weekend because it is near the KL Sentral train line that goes to the airport/track. The staff are friendly and fine; the hotel is rather beat up. The carpet on the corridors are dirty, the air-conditioning is weak most of the time, the wi-fi (a public one, no security) is quite poor, with my ipad (rather new one), it is very difficult to log on it, even if you do, it is so slow that it is quite useless. With mobile phone, it is a little bit better but still unreliable. Having said that, it is a budget hotel and it gives you the bare essentials for a stay in the city (beware that there is no toothbrush or any toothpaste or comb, etc). The surrounding area is mostly inhabited by Indians so there are many Indian restaurants, hawkers and street food. There is also a 7-11 across the street. Overall, you get what you pay for.

6/10

Pleasant

29 Sep 2017

Roger

Old and bad location, need to remodel.
The lobby has very cheap smell

10/10

Exceptional

01 Sep 2017

Jean

A short business trip to Jakarta

First time staying at this hotel in Jakarta. Impressed with Front Desk service, fast in checking in. Hotel room is clean, cozy and bed is very comfortable for a good night rest. Will definitely come back again for my next visit.

8/10

Excellent

03 Aug 2017

Jafar

Not bad

My room was on 5th floor facing Main Street which was very noisy most of times because of loud music voices from restaurants on the Main Street. Also, AC was not cold, otherwise, the hotel is nice and convenient.

10/10

Exceptional

30 Jul 2017

Nandprasad

Happy with the service and will be back.

Wonderful stay and very good pool. Excellent

10/10

Exceptional

11 Jun 2017

Beyers

Novatel mannga dua

The hotel was absolutely great, awesome service, very neat and clean, awesome breakfast, great staff

10/10

Exceptional

13 May 2017

Tan

Hotel Experience with Novotel Mangga Dua Square

Generally speaking, its a comfortable n very friendly hotel. Location is very convenient. The staffs are exceptionally eager to service you anytime. The only minor problem is that the shower room is always nit draining well.

2/10

Poor

10 May 2017

Jack

Lousy Room

Room was not clean; rubbish not ckeared away; shower flooded; unable to control the aircondirional; poor WiFi; noisy bed; noisy room lousy noise isolation with hearing loud door closing; defective mini fridge; lousy toiletries; tissue paper not replenished.

Partner

8/10

Excellent

01 May 2017

Hairi

Wide Swimming Pool

Good hospitality. Wide swimming pool. Great customer services.

8/10

Excellent

27 Apr 2017

Verified traveler

Good location

Very near to shopping mall and hotel location just outside the highway, make it easy to avoid traffic jam

Family

8/10

Excellent

17 Apr 2017

Salleh

Nice hotel surround by shopping malls.

Good hotel with friendly and helpful staff. Only problem my room did not get consistent hot water supply for bathing in morning.

10/10

Exceptional

09 Apr 2017

Hapiz

good

overall is good

10/10

Exceptional

07 Apr 2017

Chew

nice hotel

overall 5 star during stay

6/10

Pleasant

25 Mar 2017

Ashish

the restaurant is OK. the chef was too lousy and didn't knew what is Lebanese kekab - he was reading from the menu when I asked him how do make this. that was only one time I tried meal in hotel. breakfast is good - I guest they make the same thing everyday

8/10

Excellent

25 Mar 2017

Eng Hua

Conveniently located reasonably priced hotel

Clean room with fairly convenient location

8/10

Excellent

20 Mar 2017

Mohamed Razali

Wonderful Place to stay for family.

Nice hotel. Room very clean. Staff are approachable and friendly. Smile always. Got a nice swimming pool for kids.

Family

8/10

Excellent

03 Mar 2017

Edy

Overall good but not the poor wifi 4 star hotel

Have been stayed more than 10 times accumulate almost 100 nights in past few years, hardware decoration seems improvement, but poor internet connection(slow & not stable) never solve either in 5, 7 or 9th floor or 1F. Suggest Management of Novotel Mangga Dua Square not only pay attention to the hotel outlook but also the internet quality improvement, after all internet is very important nowadays, the hotel bandwidth and room speed limit restriction need big big improvement.

8/10

Excellent

19 Feb 2017

Michael

A wonderful hotel in the middle of a traffic jam.

Novotel Mangga Dua Square is a nice hotel close to my business dealings. The staff is very friendly and will go out of their way to provide good service. The rooms are a bit dated, but comfortable. A will continue to return here.

8/10

Excellent

20 Jan 2017

Vincent

Safe deposit

The safe deposit box was locked. Although I told the receptionist, nothing was done until I checked out.
On the second day of my stay, I called using the hotel service button indicated on the phone in the bedroom but the person in the other end put me on hold as he said I should tell it to the reception but no one answered my call. So I gave up.
That afternoon I informed the reception about the safe but everyone there denied hearing about my feedback.
I do not know why the in house telephone does not have a shortcut to call the reception. I guess that they are shorthanded.

8/10

Excellent

04 Jan 2017

Jafry

Convenient Location

Was there 5D4N and I would have to say that the hotel is situated in a good location. Conveniently located beside a mall, near Ancol Dreamland and plenty of eateries from cafes, to local food, to fast food chains surrounding the place. Carrefour is also located just below (inside Mangga Dua Square Mall). Pool was ok, nothing fantastic. Breakfast was good with plenty of choices...although wish they could have rotated the menu a bit. All in all, it was A OK. If I were to visit Jakarta again, I'd probably stay in Ancol itself

Family

4/10

Poor

18 Dec 2016

nil

Room is dirty
TV is old and reception is bad
Broken towel rack
Aircon controls not accurate

4/10

Poor

16 Dec 2016

Verified traveler

Bad Hotel

Bad Hotel and I not recommend this hotel for anyone and bad location

8/10

Excellent

15 Dec 2016

Yuki

Good location. Near the international expo.

Spacious rooms. Hotel staffs are friendly and helpful.

10/10

Exceptional

13 Dec 2016

Aizat

Very Clean and Very convenient hotel.

the convenience of staying beside the shopping mall, mangga dua square. with so much choices in food. however, do not travel out of the area after midnight, police will set up road blocks down the main road and stop tourist to ask for a bribe.

Family

6/10

Pleasant

12 Dec 2016

Tat Fai

Room interior too old

2/10

Poor

24 Nov 2016

Haitham

stay at novotel

The room was noisy due to renovations going on the fifth floor, and no carten in the room so the room is full of light