Name: Best Western Mangga Dua
Address: Jl. Mangga Dua Abdad No.111, Jakarta, 10730, ID

6/10

Pleasant

22 Apr 2026

Joo Li

Break

6/10

Pleasant

29 Nov 2025

ZHENG

It’s okay for the affordable price.

Business Partner

10/10

Exceptional

24 Oct 2025

abdullahi

It was best hotel i ever been in my live, big and comfortable hotel .

Business

6/10

Pleasant

05 Oct 2025

Kwok

Inconvenient area, need transport and breakfast is subpar. Price is what you pay.
Need to request things that are normally there.
Staff is great for the most part. Room is clean is not an option so put away valuables.

Leisure Family

6/10

Pleasant

12 Aug 2025

Joy

A run-down hotel, better stay elsewhere

This hotel used to be Best Western franchise many many years ago and now its just Mangga Dua Hotel. Its a very rundown hotel which needs major renovation. There is no minibar in the room nor is there bar in the property. The restaurant food has no healthy choice. Breakfast is so-so except for the egg omelet. There is no eatery nearby and there are many other good hotels for the same price. Hotels.com should not advertise Best Western to this Hotel as it is no longer a Best Western chain anymore. It's just a local hotel

Self

10/10

Exceptional

28 Feb 2025

Mervat

A Home Away from Home – Unforgettable Hospitality at Best Western Mangga Dua, Jakarta

After a 28-hour flight, the warmth of Best Western Mangga Dua instantly erased my exhaustion. From the gatekeeper’s welcome to the bellman’s gracious help, every moment felt special.

The true highlight was DEDE at the front desk. Recognizing my stay from 10 years ago, he welcomed me like family, upgraded my room to a suite, and sent fresh fruits—an incredibly thoughtful touch. His kindness continued throughout my stay, always ensuring my comfort.

Beyond DEDE, every staff member, from housekeeping to the breakfast team, provided one-on-one service with genuine warmth—never expecting tips, only focused on guest satisfaction.

I’ve traveled extensively, but I’ve never experienced such heartfelt hospitality. If this is how Best Western Mangga Dua treats its guests, I don’t just want to visit again—I’d love to live here!

Thank you, DEDE! Thank you, Best Western! Thank you, Jakarta!

Business_and_leisure Self

10/10

Exceptional

22 Feb 2024

Simon

MANGGA DUA FEBRUARY 2024

Nice hotel in a good location in Mangga Dua.

The hotel is looking a little dated but actually there was renovation work going on.

The price was good and included an excellent buffet breakfast.

The staff were all very helpful and incredibly friendly!

Self

8/10

Excellent

01 Mar 2023

Musa

Good hotel ,with friendly staff. Clean and good value of money, cheap compared with other hotels.
Only the breakfast needed to improve.
Highly recommended

Leisure Friends

6/10

Pleasant

19 Nov 2020

Chee Seng

Room dirty

Come back after couple month , the overall environment is okay , here are some disappointed point need to improve :
Too long waiting for elevator , room 3011 bed sheet dirty & smelly , many small cockroach , please improve .

Business

8/10

Excellent

18 Jun 2019

Verified traveler

Service was wonderful. In room TV had technical issue and was replaced quickly but there shouldn't be an issue to begin with. 110V plug in the bathroom doesn't work so I cannot use my hair straightener. Key card stopped working couple times and had to be renewed. A little bit time consuming especially when you have to go back down to the lobby from 28th floor. Wifi is quite fast and I didn't have to log back in every day which is a plus. However, everyone was friendly and we ended up extending our stay for another 3 days.

Family

10/10

Exceptional

31 Dec 2018

Jessica

Friendly staff and great atmosphere

Family

8/10

Excellent

02 Nov 2018

John

Outside not so good. But inside is a lot better.

The service itself was great. Just when my brother checked out, they needed my credit card again which was a bothersome. I never had to use my credit card for checking out.
Other then that, they upgrade the rooms so the rooms were huge and breakfast was great.

Family

8/10

Excellent

15 Jul 2018

Tan

Nice hotel

Good service , walking distance to nearby Mangga 2 Square. In dooor swimming is good enough after a long day can relax nearby pool. Spa massage is a good experience that you must try out.

6/10

Pleasant

27 Apr 2017

Verified traveler

Aircond not working

the aircond in my room is not cold enough eventhough twice been service by the maintenance. The view from the room is superb...

Family

6/10

Pleasant

08 Jan 2017

Verified traveler

The hotel was good but need improvement

I think best western mangga dua should start to renovate their room and do regulary check on the elevator. They also have to improve their breakfast menu.

Family

10/10

Exceptional

26 Nov 2016

Chin Lian

Overall is great. Very convenance to get a taxi to go everywhere.

8/10

Excellent

28 Sep 2015

Lokesh

Good

Was a good stay

2/10

Poor

31 Aug 2015

Verified traveler

Bad exp

Hotel is in ghetto area and don't need to be five star dirty

10/10

Exceptional

25 Aug 2015

haji rosli

enjoyable

Comfort, conveniance & very good services

8/10

Excellent

12 Aug 2015

BENG YUIN

Love it!

Room has king-sized bed and it was clean, spacious and air con was cold, we loved it! Mini fridge was super cold too. A little far in but ok if taking taxi (about 350 metres walk from Mangga Dua Square), and several roadside food stalls & eateries within short walk from the hotel. Downside - lifts are slow and stops at many levels. Will stay there again if we are in Jakarta.

Partner

8/10

Excellent

11 Aug 2015

Shankar

Nice hotel near by shopping mall and clubs

It was a good experience and nice stay near by shopping mall.

8/10

Excellent

09 Aug 2015

François

Great view, good food in an above average room

We were on the 32nd floor and the view was absolutely amazing. The bed was comfortable and the breakfast was delicious. The only disagreement we had was the room cleanliness who was not up as expected.

Partner

8/10

Excellent

27 May 2015

Asanka

Great Holiday

Had a wonderful time with friends

Family

6/10

Pleasant

29 Mar 2015

Verified traveler

Quite hotel near shopping mall

It's a quiet hotel for a good relaxing stay. It is within a condominium and the room and suites are in levels 27-33 but there are only two elevators to get up there and they are shared with the other levels for the locals living in the condo :(
All over nothing special. Facilities and breakfast are ok, but that's it already. Just the staff is very helpful and friendly.

4/10

Poor

15 Mar 2015

Verified traveler

Terrible sleep time experience

Awaken everyday during my short 4 days business stay there, guess is a custom practice there. Loud chanting plus music from a nearby I guess is a mosque. Starts timely around 4am plus, last 2 hours. Is loud despite I'm staying at level 29. Is rather disturbing as room are not sound proof, even though tried shut door close, window etc. definitely my last stay there.

8/10

Excellent

10 Mar 2015

Verified traveler

Very good

We enjoyed our stay in the hotel. The staff were helpful to the guests. The service is also good. The buffet breakfast is also good they are serving mostly Indonesian cuisine. It is near malls though the mall is not a high end kind of mall.
The only thing i noticed is the noise from the mosque nearby the hotel. If you're looking for a quiet place maybe this hotel is not for you.

10/10

Exceptional

10 Feb 2015

Zohari

A Wow Hotel in Jakarta

Excellent and definitely we will return again to stay at the hotel. The price and ambiance are excellent too.

8/10

Excellent

07 Feb 2015

raja

nice and warm greeting…

i book room via expedia… the expedia customer service and rate all very good. hotel give warm greetings and hotel room and cleanness very nice. but i book smoke free room but unfornatuely i can't get., but the give other room. so totally the hotel staff nice. then breakfast..all indoensian food..less western food. but the break fast nice and super. they give city view room. nice and super. climate very hot…i recommend to my friends and again i plan to visit and book the same hotel

10/10

Exceptional

21 Jan 2015

Maimunah

Simple yet Magical!!

A very welcoming, caring and good service orientated people atnall department in every aspect. A pleasant and wanderful stay.

Family

8/10

Excellent

20 Jan 2015

Azlan

Surprising

Read the reviews here before committing to it. It is not as bad as some reviews say it is. e.g. a) Fridge not cold. Experience:'Fridge' is a wine chiller box. It never gets as cold as a fridge.Not supposed to. b) AC not cold. Experience:It won't be if you leave the balcony sliding door open. c) Lift is slow to call and to use. Experience:At times. Off-peak, it is a breeze.

I would stay here again. Even for long stays (more than 5 days).

6/10

Pleasant

11 Jan 2015

Verified traveler

My stay in December 2014

December 2014 - The hotel was recommended by a friend. However it was not as expected. I wish the hotel corridors were air-contditioned. More light also needed in the corridors and the lift area. Room was ok but our air condition was not so strong. We liked the breakfast menu but there were mosquitoes in the dining area - quite annoying.

Family

8/10

Excellent

01 Jan 2015

shamsir

Ok

Room ok, food ok but location wise not walking distance to mangga dua mall.

8/10

Excellent

15 Dec 2014

Puhazhendi

My Stay with BestWestern Mangga Dua

Good Place to stay. Good Breakfast and few vegetarian Dishes for Lunch and Dinner. Reasonable priced. Decent SPA and reasonable price. The room space can be more ( standard Room is small). Mangga Dua Square Mall. Mangga Dua WTC Mall and ITC mall are walkable distance (10mts). There is no restaurant, mini market in the vicinity/neighbour hood. It is not advisable to walk in the night to neighbourhood. The Hotel is safe and secured. Staffs are very courteous and they speak English. Booking through online will have a better rate than the rate at Hotel.

8/10

Excellent

15 Nov 2014

Verified traveler

Good

It a good stay there. Very convenient into the Shopping Center Mall and convenient to eat

4/10

Poor

27 Oct 2014

Axel

l in need of refurishment

Friendly service but slow to respond having to wait sometime up to 1 hour to get whatever we requested.

The AC is so old and unhealthy. Needs immediate refurbishment.

6/10

Pleasant

14 Oct 2014

zada

close to shopping area

no so good

4/10

Poor

12 Oct 2014

Z

nosing neighborhood

not satisfied.

4/10

Poor

06 Oct 2014

Rupert Shaw

Not good location, not good surroundings

The hotel locates in an poor area, and it is hard to find. There was no towel in the rooms, and the bed cloths were fairly old and dirty.

They didn't give me receipt or invoice or payment details or anything when I checked out.

Family

8/10

Excellent

07 Sep 2014

lina

Comfy beds, good service, nice breakfast.

We enjoy our stay there. The only thing they need to improve is the lifts, a litte bit. We waited long time, specially when you need it fast.

Family

8/10

Excellent

18 Aug 2014

Nee

Big room,comfor bed.

Breakfast buffet variety of food.We didn't like lift is very slow. Room and bed is good.

Family

8/10

Excellent

17 Aug 2014

Peelee2000

Good breakfast

Price good included breakfast,comfort bed.

Family

2/10

Poor

14 Mar 2014

Verified traveler

By far the worst hotel I ever stayed at.

This hotel is located on a narrow street tha is not admirable. The staff was polite but very disorganized. The room was supposed to be smoke free, it was not. The room always fills with second hand smoke from other rooms. Also the bed covers were dirty and stained along with the pillows, the ac did not work properly and there is no wifi in the rooms. Even after changing rooms we experience the same problems. I would not recommend this hotel to anyone even if the price is low.

8/10

Excellent

17 Dec 2013

robert

Facilities: Good, Modern, Nice ; Value: Average price, Reasonable; Service: Go the extra mile, Outstanding; Cleanliness: Pleasant, Lovely, Delightful;

Partner

6/10

Pleasant

20 Nov 2013

Howling Wolves

Great experience in Apartment hotel

The room quite nice but only 2 lifts or elevators serving 200 over rooms especially breakfast time you can be waiting for 15 mins to get in...

Location nothing fantastic as too deep in from the main truck road of Mangga Dua but hourly shuttle is provided some kind of concession in a way.

I will not recommend of my friends or business Associate to stay in this property.

8/10

Excellent

23 Apr 2013

Wes

Facilities: Good, a bit old; Value: Economical, discounted price ok; Service: Good; Cleanliness: a bit old and worn;

Partner

10/10

Exceptional

08 Apr 2013

Ari

Facilities: State of the art;

10/10

Exceptional

16 Sep 2012

Snorten

Excellent value for money

The staff at this hotel were extremely helpful and obliging. The internet connection was the only down fall.

6/10

Pleasant

02 Mar 2012

Moodus

Overall OK

I stayed one night and was upgraded. Staff was pleasant. View from 30th floor were excellent and room condition was good. But everything is relative. For the price its acceptable. But nothing special to highlight. Good points are that its new, close to many activities, especially shopping, a known brand. Negatives are, not the best neighborhood, taxi's take a bit long to fetch as traffic on the front of street is low. Appointments in room and hotel and 2-3 star level. Overall average. If you see a good deal on the hotel and shopping is high on your list then its a decent place to stay. Breakfast and internet are free.

10/10

Exceptional

21 Jun 2011

Shenouda

One of my best best travel experiences... Really can't wait to be that pampered....

The hotel itself is no less than a 5 star hotel.. Having been to Jakarta several times I was a little uneasy about the neighborhood. Cleverly enough the front office manager felt my unease especially that I arrived 9am and the room was not ready. In no time he comforted me and found me a great great great room and I really mean great. I am used to staying in 5 tar hotels and was a little reluctant about best western. But let me tell you ,if this is what best western is about then it wil always be Best Western. The free shuttle to all surrounding areas is great, clean and punctual for drop off and pick up. It is a really personalised service to each client.. I do advise everyone to visit.. You will never regret it.

8/10

Excellent

07 Jun 2026

SEIJI

立地は何をするかで変わりますが、良かったです！タオルが鉄の匂いがしたので、個人的には洗剤を変えた方がよいと思います。ありがとうございました！

Self