David
From the moment I entered the room, there were several issues that should never occur at any hotel, especially one carrying the Hilton name. The bath towels provided in the room had visible stains on them, and the entire room had a strong odor that smelled like old, damp clothes. After an extremely long day of travel, I seriously considered leaving and finding another hotel. However, because I was exhausted, I decided to make the best of the situation.
Throughout my stay, I had to make multiple trips to the front desk to request clean towels and a replacement bedspread because the original bedding smelled musty and unclean. While the front desk staff did provide replacements, these were problems that should have been addressed before a guest ever checked into the room.
Unfortunately, the experience became even more disappointing the following day. I requested housekeeping service while I was at work, expecting the room to be cleaned. When I returned around 7:00 p.m. after another long workday, I found that housekeeping had only replaced the towels. The trash had not been emptied, the bed had not been made, and the room had not been cleaned in any meaningful way. Once again, I was left frustrated after an already exhausting day.
As someone who frequently travels for work and has stayed at numerous Hilton properties over the years, I have always associated the Hilton brand with cleanliness, professionalism, and dependable service. Unfortunately, this stay fell far below.
Throughout my stay, I had to make multiple trips to the front desk to request clean towels and a replacement bedspread because the original bedding smelled musty and unclean. While the front desk staff did provide replacements, these were problems that should have been addressed before a guest ever checked into the room.
Unfortunately, the experience became even more disappointing the following day. I requested housekeeping service while I was at work, expecting the room to be cleaned. When I returned around 7:00 p.m. after another long workday, I found that housekeeping had only replaced the towels. The trash had not been emptied, the bed had not been made, and the room had not been cleaned in any meaningful way. Once again, I was left frustrated after an already exhausting day.
As someone who frequently travels for work and has stayed at numerous Hilton properties over the years, I have always associated the Hilton brand with cleanliness, professionalism, and dependable service. Unfortunately, this stay fell far below.
