Hyatt Regency Kolkata

India , Kolkata-Calcutta
KOLKATA, Ja-1 Sector III,Salt Lake City,Kolkata,West Bengal
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100 reviews shown

8/10

Excellent

26 Apr 2026

Ayush

The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey.

More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager.

This lack of ownership and guest care stands in stark contrast to industry standard for five star properties.

I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer.

Self

10/10

Exceptional

14 Apr 2026

Nir

all good

Partner

10/10

Exceptional

28 Mar 2026

Gurvinder

Awesome stay experience

Partner

4/10

Poor

17 Feb 2026

Arindam

The worst checkin experience! The staff tried to push us to another hotel of a completely different chain that would’ve jeopardised our specific event proximity requirements significantly. There was no prior communication or any indication of any issue with our reservation made on hotels.com 10 months in advance. Multiple staff members tried to push cajole and browbeat us into accepting this alternate arrangement! However as we stayed firm on our requirements magically 2 rooms appeared only frustrating and delaying our checkin process by an hour!

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Rajesh

awesome property

Business

10/10

Exceptional

17 Jan 2026

Rameez

Had a wonderful stay at Hyatt Regency Kolkata. The property was comfortable, the service was smooth, and overall it made for a really pleasant experience.

A special shout-out to Prince from Riverside Café — he went above and beyond to take care of our needs, especially when the main venue wasn’t open.

Also a big thanks to Kuntal, the restaurant manager, who truly went above and beyond to ensure everything was perfect.

In the bar, Sameer did his absolute best to make sure my friends and I had a great time — really appreciated his energy and attention.

And of course, recognition for the rest of the wonderful team: Marful, Anusri, Arup, Sofia, Kuljit, Jamir, Sandipan, and Aloke. Their professionalism and warm hospitality made the stay even better.

Great hotel, great people — highly recommended.

Business_and_leisure Family

10/10

Exceptional

17 Jan 2026

Rameez

6/10

Pleasant

14 Jan 2026

Gabriel

Room was nice

8/10

Excellent

31 Dec 2025

Amit

Rooms are a little old - for the room rate I would think we would have better room decor and more modern. Room thermostat had no heating option - cool or off! Breakfast spread was good but service was slow. Dinner options - need more continental options.

Leisure Family

10/10

Exceptional

13 Dec 2025

Novi

The hotel is luxurious, only there is a little mold smell.

Business_and_leisure Partner

8/10

Excellent

26 Nov 2025

Anupam

Did not use

Business

10/10

Exceptional

01 Nov 2025

Chandrakala

⭐️⭐️⭐️⭐️⭐️
I researched many hotels in Kolkata before choosing the Hyatt Regency, and I’m so glad I did. Considering the price, luxury, service, and safety — everything here is truly above the top. The hotel is very neat and clean, and the atmosphere feels both elegant and comfortable.

Their breakfast is phenomenal, offering great variety and quality. The location is also convenient — not far from the international airport, which makes travel easy

Business_and_leisure Family_with_children

6/10

Pleasant

26 Oct 2025

prabodha

Experience at the reception was not great

10/10

Exceptional

16 Oct 2025

Subrata

It was very clean and rooms were spacious

Partner

10/10

Exceptional

13 Oct 2025

Levine

Very clean. Amazing staff who is so efficient and responsive. Made our kids feel so special. Every request was completed in 5 min. The biggest bathroom I have ever seen in a hotel.

The food was amazing! The options on the \"limited midnight menu\" were more than most American hotels have on their full menu. The food arrived hot and fresh. Warning: they include salad and bread with the order so it'll definitely will be a lot of food. Portions are so generous. We had Maacher jhol and kosha mangsho for our first meal back in Kolkata after 10 years after coming off a 24h journey. What a treat!

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Deepak

All the waiters specially rishikesh, dinning manager (she is from Bhutan forgot her name) and others were very good

Leisure Self

10/10

Exceptional

23 Sep 2025

Tathagata Raja

Stayed for 5 nights. Excellent service. Will definitely come back, if I ever need a hotel in this area.

Leisure Self

10/10

Exceptional

19 Sep 2025

Partha

Everything

2/10

Poor

04 Sep 2025

Zhuofang

Terrible experience. Will not stay here again if I can help it

10/10

Exceptional

24 Aug 2025

Romit

All the staff were pretty f

4/10

Poor

21 Aug 2025

SHARMILA

Getting worse every year. Room was so cold and nobody available for temperature control. Food quality is awful.

10/10

Exceptional

16 Aug 2025

SUDIPRO

Our room attendant Suman ensured that our stay was not only comfortable but also enjoyable.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Taranveer

Room was nice and clean

Family

10/10

Exceptional

25 Jul 2025

Janaki Ramaiah

Good

Leisure Family

10/10

Exceptional

14 Jul 2025

Arunima

Great experience, the ambience and the staff all were very good. Enjoyed our stay. Thanks.

10/10

Exceptional

23 Jun 2025

Kalyan

This place is very conveniently located and the staff is extremely nice. If you’re visiting Kolkata and looking for a comfortable, sound-proof, well kept and modern hotel (without making a dent in your wallet) I strongly recommend this place.

Business Family

10/10

Exceptional

11 Jun 2025

Sharmila

Excellent service and property with great value for money. Location is also very convenient.

Leisure Self

10/10

Exceptional

12 May 2025

Ritaban

Good

6/10

Pleasant

02 Apr 2025

Priyanka

The hotel offered abysmal service, and it seemed that the staff was more interested in taking advantage of guests than providing a quality experience.

10/10

Exceptional

24 Mar 2025

priya

I love the pool!

Leisure Friends

10/10

Exceptional

17 Mar 2025

apoorv

Great stay and property location as well.

Leisure Family

8/10

Excellent

10 Mar 2025

Gautam

Have been staying at the Hyatt for quite a few years now - a very convenient place to be going any which way in Kolkata - services, staff, and ambience is excellent and makes one quite comfortable and safe. However, some things need improving to retain 5-star status - furniture very dated and torn, bathroom fixtures need a polish, closet and drawers are almost unpliable or even broken.
Hoping for an uplift.

Leisure Self

10/10

Exceptional

08 Feb 2025

Kalyan

The dtaff always willing to ho above and beyond.
A special shout out for Prachi, Satyajit and Vishal.
Sterling service and customer care

Leisure Partner

8/10

Excellent

29 Jan 2025

Sanghamitra

Average

Leisure Partner

6/10

Pleasant

10 Jan 2025

Nilanjan

Quality of personnel can be vastly improved.
Property has aged significantly and the upkeep has been poor.
It is a mixed bag.

Leisure Family

4/10

Poor

24 Dec 2024

Mahendra

While hotel looks good maintains all the amenities, their standard rooms are sub par and very disappointing for the price I paid as compared to several other hotels of the same categories in which I have stayed. Room did not have robes for guests to use. Tables were cheap quality, sub standard. Complementary coffee/tea pot was kept in a cupboard which was very inconvenient to use and coffee/tea bags were of poor quality. TV remote was not working. Overall, I was very disappointed after staying in this hotel.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2024

Bijan

everything was good

Leisure Family

10/10

Exceptional

01 Dec 2024

Amit

It was excellent stay at Hyatt during Kolkata visit, we will revisit soon again.

Leisure Family

10/10

Exceptional

22 Nov 2024

Rakesh

Nice property with excellent food and clean spacious rooms.

10/10

Exceptional

21 Nov 2024

Sriram

Nice location

Leisure Family_with_children

8/10

Excellent

06 Oct 2024

Gautam

The staff make staying here so much worth it - they go above and beyond for all requests.
I have been staying here regularly for a few years now - 2 things need more attention from management: common area carpeting looks old and seems to have a stench and needs cleaning the food menu is great but the preparation doesn’t seem to be authentic for the Bengali dishes.
In all would stay here next time as well.

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2024

SUNIL

Lovely property with nice attentive staff

10/10

Exceptional

18 Aug 2024

Tathagata

From our event organization, to daily housekeeping, to variety good cuisine, to front desk reception- all deserve 5 stars.

Business Self

10/10

Exceptional

15 Aug 2024

Jay

Great for family stays or solo trips or romantic getaways, as a tourist who was doing a multi city trip they helped a lot with lots of things and allowed me to rest.

10/10

Exceptional

14 Jul 2024

Nancy

Excellent stay

It was a great. The best part is the service and the food. Excellent varieties. The staff are amazing . Looking forward to go back with the kids.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Mohammad Jahangir

The hotel and service was good.

Business_and_leisure Self

10/10

Exceptional

05 Jul 2024

Rinka

Very well kept and clean place. Perfec hot water bath and good bedding to sleep in. Was very relaxed and enjoyed my stay.

Business Self

4/10

Poor

19 Jun 2024

Calum

Staff were friendly esp the really lovely man out front who ordered taxis for us. He is a legend and should probably be made Prime Minister of all India. The problem is that whoever says the location is good on here is maybe drunk or something because it is way way way out of Kolkata proper. That means you cannot get anywhere without a taxi. Couple of other niggles are that the air conditoning in room is quite minor (the rooms are still quite hot) and the breakfast is not very good. Great pool though. Honestly my two stars are mainly just for the location. I guess if you drive it wouldn't be an issue. Maybe worth staying at anyway to meet awesome polite guy who orders taxis out front. He's the coolest dude in Kolkata.

Leisure Partner

10/10

Exceptional

10 Jun 2024

A Sonam

Best Service

The best hotel in the town and specially the best service they r giving...

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

Sharmila

An excellent hotel with great location

Business_and_leisure Self

10/10

Exceptional

02 May 2024

Nancy

All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered.

The room was clean, spacious and welcoming.

Business_and_leisure Partner

10/10

Exceptional

20 Apr 2024

Sharmila

Lovely property. Dining options in the hotel are excellent.

Leisure Family

10/10

Exceptional

03 Apr 2024

Dom

Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).

Leisure Self

10/10

Exceptional

29 Jan 2024

Mark

Attentive staff

Leisure Family

2/10

Poor

16 Jan 2024

Surajit

Do Not Stay Here - Rooms Smell Awful

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

Friends_and_family Family

10/10

Exceptional

28 Dec 2023

Prabhat

Ambience

10/10

Exceptional

05 Oct 2023

Mahmudul

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

Leisure Family

10/10

Exceptional

06 Sep 2023

BISWITA

Supriyo was very good

Friends_and_family Family

10/10

Exceptional

31 Aug 2023

Sharmila

Very good experience
Room service is excellent - always very prompt and accommodative

Business Family

10/10

Exceptional

31 Aug 2023

Arnab

Location is amazing for transportation across the city. The customer service was amazing too.

Self

10/10

Exceptional

21 Aug 2023

Mohammed Mahibur

Nice property.
Exterior needs touch up.

Leisure Family

8/10

Excellent

25 Jun 2023

SZM Shariful

A pleasant stay in a welcoming Hotel

We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.

Partner

10/10

Exceptional

12 Jun 2023

Jagadish

Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

Leisure Family

6/10

Pleasant

04 Jun 2023

Pankaj

Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.

Leisure Family_with_children

4/10

Poor

23 May 2023

Garima

The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off.

Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza.

As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing.

Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.

Leisure Partner

10/10

Exceptional

26 Apr 2023

soumita

Great customer service! Don’t miss the breakfast buffet. Friendly staff. Airport pick up and drop off was smooth and well coordinated. If you can, do get the spa service as well. Professional staff, with awesome service. Look forward to being back again!

Leisure Family_with_children

10/10

Exceptional

13 Feb 2023

Gautam

Location is unparallel if you want to utilize both Kolkata city and Salt Lake areas

Leisure Self

2/10

Poor

05 Jan 2023

Jakir

This was a very disappointing stay starting from airport pick up till the drop off. We stayed for two nights. Even though agreed for a bigger car for airport pick up, the hotel sent a smaller car which made our 40 minutes journey from airport to the hotel as hell. Service in the restaurants, bars are awful. In the regency bar, ordered a coffee which took more than an hour to serve after 10 times reminder even though the floor was not busy. On the day of the airport drop off, we were nearly missing our flight due to delay in getting a porter sent into the room and getting the car ready. The hotel need a whole revamp of service improvements programme. The only positive was Anant ( assistant manager on duty) who tried to ease our experience as best possible. Will avoid this hotel in future.

Leisure Family_with_children

2/10

Poor

07 Dec 2022

DANIEL

They host wedding events with open lobby balcony that carries booming, pounding music to all floors. It's a real loud party hotel. Management did not care and said it would end at midnight. I slept only 4 hours and had to continue my international meetings exhausted. Terrible. Bath caulking was dirty and moldy. Definately time for a cleaning and remodel.
This was my fourth time here over the years, and each time has not been a good experience. I do not reccomend and will stay somewhere else in the future.

Business_and_leisure Family

10/10

Exceptional

27 Aug 2022

Habib

Marvelous

Excellent place, spacious, gorgeous garden and rooms, unparalleled view through window, super friendly staff, couldn’t ask for more.

10/10

Exceptional

16 Aug 2022

Verified traveler

Great experience

Thumbs up for Soumani for taking care of minute details to enrich the stay experience.

Partner

4/10

Poor

08 Aug 2022

Neel

Needs maintenance

Leisure Family

8/10

Excellent

14 Jul 2022

Jay

This was our 3rd extended stay there in 14 months, maybe because the hotel seemed full most of the time, the staff (and there were plenty of them) seemed a little lost. The guy who cleaned or room (Bubu) did an incredible job and went the extra mile to ensure we had a comfortable stay.

Friends_and_family Family

8/10

Excellent

13 Jul 2022

Indranil

The service was the best part. Excellent housekeeping (Pratik & Subhas) and front desk staff.

Leisure Family

10/10

Exceptional

25 May 2022

Anil

The staff was incredible and even gave me an upgrade when I got there. I will definitely stay there again on my next visit.

Leisure Self

8/10

Excellent

19 May 2022

ARVIND

property is good for stay

10/10

Exceptional

08 May 2022

Shamim

Excellent property to stay with family

Leisure Family_with_children

8/10

Excellent

13 Apr 2022

Gyan Deep

Stay was good property was also good but Food was not good

Friends_and_family Family

2/10

Poor

17 Dec 2021

Sanjeet

Very old property there was a smell from room carpet in the room is super old.

Some stinking smell was coming so badly.

Leisure Family

2/10

Poor

04 Dec 2021

Shekhar

Never before

So far quite poor; the phone in the room not working. So for every request I have to go all the way to the reception or wait for some one to come to room. This is ridiculous and for the first time I have faced something like this.

Self

10/10

Exceptional

11 Nov 2021

Bulbul

I liked everything about this property

Business_and_leisure Family

2/10

Poor

10 Nov 2021

Avilash

Bad room service.
Stinky rooms.

Leisure Family

10/10

Exceptional

07 Nov 2021

PARTHA SAROTHI

The thing that impressed me most was the service provided by the staff. Md Rahman, Sujata, Chef Dola, Amit and Tanmoy made our stay very comfortable.

Leisure Family_with_children

6/10

Pleasant

02 Nov 2021

Saumya

Could have been better

stay was fantastic. room service was really slow and annoying.

Friends_and_family Family

4/10

Poor

13 Oct 2021

MINATI

Hyatt - Be Cautius before you book your stay

Delayed room service, TV not working, exorbitant price of foods, small rooms and bathrooms,

Friends_and_family Family

6/10

Pleasant

28 Sep 2021

Akshay

Duty Manager to be upgraded

Everything good about the hotel apart from the duty manager. She needs a bout of training on customer centricity & empathy. Extremely unprofessional, pompous attitude and unhelpful.

Good for a B or C grade hotel, unfortunate is with Hyatt.

Friends_and_family Family

10/10

Exceptional

19 Aug 2021

Verified traveler

staff, staff and staff, they are excelent. The food amaizing, the room clean and confortable. All ok .

Leisure Family_with_children

10/10

Exceptional

14 Aug 2021

Verified traveler

It’s very neat and clean,good customer service.

Business Family

10/10

Exceptional

12 Aug 2021

Verified traveler

The staff were extremely helpful and friendly!!! Food was amazing. Breakfast was like no other. Rooms were as expected. Thanks Hyatt Kolkata team!

Business_and_leisure Family_with_children

10/10

Exceptional

24 Apr 2021

Verified traveler

Nice place to stay in Saltlake area

Friends_and_family Family

8/10

Excellent

14 Mar 2021

Verified traveler

It's a good place to stay at a reasonable price. However, the lady at the breakfast juice counter had a bad attitude and was condescending.

Friends_and_family Friends

6/10

Pleasant

07 Mar 2021

Babloo

Generally comfortable

Coming after a tough 2020 for hotel business it was good but needs to be spruced up hence onwards

Business

2/10

Poor

04 Feb 2021

Verified traveler

Firstly, reception staff rarely used to pick calls, even from my room I used to call them 2-3 time then they used tu answer my call.

Secondly, I went to Kolkata for work purpose, during the whole stay I couldn’t sleep properly because every day there was some function going on and the music used to play till 2-3 AM.

Thirdly, I was staying there for around 8-9 days and did 3 different booking from different platforms. During the stay I had my birthday and hotel didn’t bothered to wish me. They didn’t do anything.

Moreover, for one day I was staying on someone’s behalf, and that was a smoking room, I’m a non smoker person. I asked them to clean the room, I was waiting for 1.5 hours and still they didn’t even start cleaning the room. I was little pissed of after that. They should have at least informed me about the time how much it will took. I was just waiting waiting n waiting.

Room service is pathetic, if you ask for anything then you need to call them 2-3 time to remind them that you had asked them for something.

Furthermore, food was good and the 2 girls from house keeping from third floor KAISHIKI and SUJATA were good, they better increase their pay. This was the only good thing.

I have to change my hotel because of all these issues.

Business Self

10/10

Exceptional

24 Dec 2020

Subhash

Amazing

Business

8/10

Excellent

17 Dec 2020

Rajesh

It was a good stay...

Business

10/10

Exceptional

08 Feb 2020

kanika

Its amazing!!

Friends_and_family Friends

8/10

Excellent

20 Jan 2020

Verified traveler

Hyatt Regency Kolkata - Jan 2020

Everything was just a bit above 'ok'. Only complaint was the mosquitos in the lobby and restaurant.

Business

10/10

Exceptional

05 Jan 2020

Alpa

good value for an excellent stay

good value: the quality of the room, hotel, service, breakfast far exceed the price paid.

my only caution is about the location: the hotel is on it's own grounds and separated from the shops and residential areas around it. expect to take ubers or taxis everywhere.

Friends_and_family Friends

8/10

Excellent

05 Jan 2020

Lalrintluanga

Idiot at reception.

One night transit stay post a family vacation. I have stayed at this property many times over the years, without any disappointments. I was extremely disappointed by the reception staff at check out. We were 13 in a group, rooms all paid. However we needed an airport transfer on departure. I requested at check in, called in the evening, and again before leaving the room for breakfast to have the bills ready. A lone executive by the name of Arnav was at the reception. Waited more than 15 mins for him to check out he client before us. One of the rudest, unhelpful prick I have met. He is a Shame to Hyatt group! However the gentleman at the travel desk was extremely helpful and polite. Hyatt Kolkatta kindly improve your service at reception! Arnab you need retraining in hopitality!

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

MRIDUL

Along with all the staff at the lakeside cafe Special thanks to chef Vikram SINGH and Ms Asmita RoyChoudhury for being at service whenever needed.

Business Family